Customer and Stakeholder Advisor

Customer & Stakeholder Advisor

I'm working with a well-established civil engineering contractor who are looking to appoint a Customer & Stakeholder Advisor to support major infrastructure projects across the region. This is a fantastic opportunity for someone who genuinely enjoys community engagement, improving customer experience, and working closely with project teams to ensure clear and consistent communication throughout the project lifecycle.

You'll be a key part of the project team, helping shape customer strategy, gathering insights, supporting service improvements, and ensuring local communities feel informed, supported and engaged. This business has a strong reputation for internal development, progression and providing long-term career opportunities.

The Role

• Build and maintain effective relationships with clients, project teams, communities and stakeholders.

• Gather insights, measure customer experience and report on key satisfaction metrics.

• Analyse customer data, identify trends and support continuous improvement.

• Develop engagement plans and produce case studies on project initiatives.

• Support digital engagement channels including social media, project apps and online updates.

• Liaise with residents, businesses and stakeholders to communicate project developments.

• Support and deliver community activities, including school and STEM events.

• Work collaboratively with internal teams to champion best practice in customer service.

About You

• Experience in a customer, community or stakeholder-focused role.

• Strong communication, organisation and interpersonal skills.

• Comfortable analysing data and presenting insights clearly.

• Empathetic, approachable and able to build rapport with ease.

• Proficient with Microsoft Office and confident using digital engagement tools.

Benefits

• Salary: 30,000- 35,000 + company car or car allowance, plus a strong benefits package.

• Leadership and development programmes.

• Clear progression pathways with regular career reviews.

If this sounds like it could be a good fit for you, I'd be happy to have a confidential conversation.