Job Description
Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Ilford managing 2 blocks of flats. £28,000 per annum.
We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management. This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills.
Responsibilities
- Manage tenant records using property management software, ensuring accuracy and confidentiality
- Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests
- Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times
- Assist tenants with queries regarding housing repairs and disputes and complaints.
- Coordinate with maintenance teams to address repair requests promptly and efficiently
- Log all jobs on to the system.
- Organise and maintain administrative documentation related to all repair jobs completed and outstanding
- Support the organisation in all other office duties
Experience
- Previous experience in office administration or property management is preferred
- Strong data entry skills with attention to detail
- Proven administrative experience with excellent organisational abilities
- Excellent phone etiquette and communication skills
- Ability to work independently whilst maintaining a high level of professionalism
This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise.
Job Types: Full-time, Permanent
Work Location: In person
