Resident Liaison officer

Resident Liaison Officer (RLO)

Location: Cambridge, Ely, and surrounding areas Contract: Temporary, with a strong view to a long-term position Pay Rate: £17 - £22 per hour

Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person.

The Role

This is a fantastic opportunity to join a project team working on essential home energy improvements. The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations. You will be the primary point of contact for residents, providing clear and consistent communication from the project's start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project.

Key Responsibilities

• Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works.

• Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency.

• Project Coordination: Facilitate access for tradespeople and coordinate appointments to ensure work can be completed smoothly.

• Administration: Maintain accurate resident records, log all communication, and assist with surveys and documentation.

Candidate Profile

• Experience: Proven experience in a Resident Liaison Officer or similar role within the social housing or construction sector. Experience with energy retrofit or home improvement projects is highly desirable.

• Communication Skills: Exceptional interpersonal skills with the ability to build rapport with diverse groups of people.

• Organisational Skills: Highly organised and capable of managing a busy workload and multiple tasks effectively.

• Problem-Solving: A proactive and solution-oriented approach to challenges.

• Mobility: A full UK driving license and a personal vehicle are essential for travel across the Ely and Cambridge area.

What We Offer

• A competitive pay rate of £17 - £22 per hour.

• The opportunity to work on key, long-term projects that make a real difference to residents' homes and lives.

• A supportive and collaborative team environment.

If you are a compassionate and skilled RLO ready for your next challenge, we encourage you to apply.