Resident Liaison Officer - Hucknall 150 - 160 per day Start ASAP Ongoing contract (temp to perm after 3 months) We're looking for a Resident Liaison Officer to join a social housing project in Hucknall, covering kitchens, bathrooms, and windows & doors. You'll be the go-to person for residents - keeping them updated, arranging access for works, and making sure everything runs smoothly on site. What you'll need: Experience in a Resident Liaison or customer-focused role Strong communication and organisation skills A friendly, proactive approach What's on offer: Immediate start Ongoing contract with the chance to go permanent after 3 months Supportive site team and rewarding, people-focused work If you're great with people and ready to get stuck in - apply today!
Oct 31, 2025
Contract
Resident Liaison Officer - Hucknall 150 - 160 per day Start ASAP Ongoing contract (temp to perm after 3 months) We're looking for a Resident Liaison Officer to join a social housing project in Hucknall, covering kitchens, bathrooms, and windows & doors. You'll be the go-to person for residents - keeping them updated, arranging access for works, and making sure everything runs smoothly on site. What you'll need: Experience in a Resident Liaison or customer-focused role Strong communication and organisation skills A friendly, proactive approach What's on offer: Immediate start Ongoing contract with the chance to go permanent after 3 months Supportive site team and rewarding, people-focused work If you're great with people and ready to get stuck in - apply today!
Hays Construction and Property
St. Helens, Merseyside
We're thrilled to offer an exciting opportunity for a Tenant Liaison Officer to become part of a well-established construction company working on a dynamic social housing contract. This full-time role (40 hours/week) starts as a temporary position with strong potential to become permanent. You'll be based across Warrington and St Helens , with an initial 6-week assignment in Bolton . Plus, there is flexibility for hybrid working options.Annual salary for this role ranges from 29,000 to 32,000 , offering an additional car allowance on top and business mileage reimbursement. Your new role As Tenant Liaison Officer, you'll play a key role in ensuring smooth communication and coordination between tenants and the project team. Working closely with the Project Manager, you will: Arrange and schedule surveyor visits to assess properties. Plan and coordinate follow-up work based on the survey findings. Act as the main point of contact for tenants, keeping them informed about timelines, access requirements, and progress. Address concerns and ensure residents feel supported throughout the works. Coordinate between tenants, surveyors, contractors, and project managers to ensure smooth delivery of services. What you'll need to succeed Strong communication skills - confident in engaging with tenants, contractors and project teams. Excellent organisational abilities - able to manage schedules, coordinate visits and keep projects on track. Problem-solving mindset - proactive in resolving issues and ensuring tenant satisfaction. Experience in social housing or construction - familiarity with housing projects and tenant liaison is a plus. IT proficiency - comfortable using scheduling tools, email and basic reporting systems. Flexibility and reliability - willing to travel between sites and adapt to changing project needs. Full driving licence - you will be required to travel, and will need valid business insurance. What you'll get in return Full time hours Temp to perm opportunity Additional car allowance Business mileage reimbursement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 31, 2025
Seasonal
We're thrilled to offer an exciting opportunity for a Tenant Liaison Officer to become part of a well-established construction company working on a dynamic social housing contract. This full-time role (40 hours/week) starts as a temporary position with strong potential to become permanent. You'll be based across Warrington and St Helens , with an initial 6-week assignment in Bolton . Plus, there is flexibility for hybrid working options.Annual salary for this role ranges from 29,000 to 32,000 , offering an additional car allowance on top and business mileage reimbursement. Your new role As Tenant Liaison Officer, you'll play a key role in ensuring smooth communication and coordination between tenants and the project team. Working closely with the Project Manager, you will: Arrange and schedule surveyor visits to assess properties. Plan and coordinate follow-up work based on the survey findings. Act as the main point of contact for tenants, keeping them informed about timelines, access requirements, and progress. Address concerns and ensure residents feel supported throughout the works. Coordinate between tenants, surveyors, contractors, and project managers to ensure smooth delivery of services. What you'll need to succeed Strong communication skills - confident in engaging with tenants, contractors and project teams. Excellent organisational abilities - able to manage schedules, coordinate visits and keep projects on track. Problem-solving mindset - proactive in resolving issues and ensuring tenant satisfaction. Experience in social housing or construction - familiarity with housing projects and tenant liaison is a plus. IT proficiency - comfortable using scheduling tools, email and basic reporting systems. Flexibility and reliability - willing to travel between sites and adapt to changing project needs. Full driving licence - you will be required to travel, and will need valid business insurance. What you'll get in return Full time hours Temp to perm opportunity Additional car allowance Business mileage reimbursement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer - Hull 14- 16 per hour 12-week contract (immediate start) Full driving licence required We're looking for a Resident Liaison Officer to join a leading social housing team in Hull, supporting residents through repairs, maintenance, capital works, and retrofit projects. You'll be the friendly face on site - keeping residents informed, helping with queries, and ensuring every project runs smoothly. What we're looking for: Experience in a customer-facing role Ability to handle sensitive situations with empathy and professionalism Resilient, with strong communication and negotiation skills Confident using Microsoft Office Full UK driving licence (travel between sites required) This is a fantastic opportunity to make a difference in your local community - and start immediately! Apply today to secure your place on this project and help deliver homes people are proud to live in.
Oct 31, 2025
Contract
Resident Liaison Officer - Hull 14- 16 per hour 12-week contract (immediate start) Full driving licence required We're looking for a Resident Liaison Officer to join a leading social housing team in Hull, supporting residents through repairs, maintenance, capital works, and retrofit projects. You'll be the friendly face on site - keeping residents informed, helping with queries, and ensuring every project runs smoothly. What we're looking for: Experience in a customer-facing role Ability to handle sensitive situations with empathy and professionalism Resilient, with strong communication and negotiation skills Confident using Microsoft Office Full UK driving licence (travel between sites required) This is a fantastic opportunity to make a difference in your local community - and start immediately! Apply today to secure your place on this project and help deliver homes people are proud to live in.
Neighbourhoods Team Leader Location: Bradford Salary: 41,484.28 + 2,000 car allowance Contract Type: Full-time, fixed term for 12 months Closing Date: 5th of November Are you passionate about delivering excellent housing services and leading teams to success? Sellick Partnership are seeking a dynamic and motivated Neighbourhoods Team Leader to oversee our front-line housing management and estate services. This is a fantastic opportunity to make a real impact in our communities and help shape the future of neighbourhood services. Key Responsibilities of the Neighbourhood Team Leader: Lead and manage a team of Neighbourhood Officers, Senior Estate Officer, and Customer Involvement & Engagement Officer. Oversee tenancy management, allocations, anti-social behaviour cases, and estate services. Ensure high performance through effective supervision, coaching, and performance monitoring. Drive customer involvement and community investment initiatives. Manage complex casework and ensure legal compliance in tenancy enforcement. Support service development, policy implementation, and continuous improvement. The successful Neighbourhood Team Leader will have: Proven experience in housing management, tenancy enforcement, and resident engagement. Strong leadership and team management skills. Knowledge of current housing legislation and best practices. Commitment to equality, diversity, and customer service excellence. Ability to work under pressure and deliver results to tight deadlines. Please get in touch with Chrissie at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 31, 2025
Contract
Neighbourhoods Team Leader Location: Bradford Salary: 41,484.28 + 2,000 car allowance Contract Type: Full-time, fixed term for 12 months Closing Date: 5th of November Are you passionate about delivering excellent housing services and leading teams to success? Sellick Partnership are seeking a dynamic and motivated Neighbourhoods Team Leader to oversee our front-line housing management and estate services. This is a fantastic opportunity to make a real impact in our communities and help shape the future of neighbourhood services. Key Responsibilities of the Neighbourhood Team Leader: Lead and manage a team of Neighbourhood Officers, Senior Estate Officer, and Customer Involvement & Engagement Officer. Oversee tenancy management, allocations, anti-social behaviour cases, and estate services. Ensure high performance through effective supervision, coaching, and performance monitoring. Drive customer involvement and community investment initiatives. Manage complex casework and ensure legal compliance in tenancy enforcement. Support service development, policy implementation, and continuous improvement. The successful Neighbourhood Team Leader will have: Proven experience in housing management, tenancy enforcement, and resident engagement. Strong leadership and team management skills. Knowledge of current housing legislation and best practices. Commitment to equality, diversity, and customer service excellence. Ability to work under pressure and deliver results to tight deadlines. Please get in touch with Chrissie at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Job Title: Housing Officer Location: Bournemouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Bournemouth area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Oct 31, 2025
Full time
Job Title: Housing Officer Location: Bournemouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Bournemouth area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
We're recruiting an experienced and proactive Housing Regeneration & Resident Liaison Officer to join a forward-thinking housing service delivering large-scale regeneration and community improvement programmes. This is an exciting opportunity for someone passionate about housing, community engagement, and supporting residents through change. You'll play a pivotal role in ensuring that residents are well-informed, supported, and actively involved throughout the regeneration process, while helping to deliver sustainable neighbourhoods and excellent housing outcomes. The role will be predominantly remote with 1 day a week on site required for meetings and resident engagement, which can occasionally be in the evening. The Role Act as the key point of contact for residents affected by regeneration or redevelopment programmes, ensuring they are fully supported throughout the process. Provide clear and empathetic advice to tenants and leaseholders on decanting, rehousing, and tenancy management matters. Work closely with Housing Officers, Development teams, and contractors to coordinate communication, ensure access arrangements, and resolve resident concerns. Support the delivery of community engagement initiatives, consultation events, and meetings, ensuring residents' views are captured and represented. Manage and maintain accurate records of resident interactions, moves, and rehousing plans using housing management systems. Conduct home visits and estate inspections, identifying and escalating any issues around property condition, tenancy sustainment, or neighbourhood concerns. Collaborate with internal and external partners to support social value delivery, community initiatives, and resident wellbeing programmes. Provide practical advice and assistance to residents on housing options, benefits, and other available support services. Support with decant management, including temporary moves, home loss payments, disturbance allowances, and liaising with contractors. Ensure all communication is professional, consistent, and aligned with project timelines and objectives. Key Requirements Proven experience in housing management, regeneration, or resident liaison roles within local government, housing associations, or similar settings. Strong understanding of tenancy management, decant processes, and community engagement. Excellent communication and interpersonal skills, with the ability to build trust and rapport with residents during periods of change. Confident managing sensitive conversations and maintaining professionalism under pressure. Good knowledge of housing legislation, allocations, and tenancy sustainment principles. Ability to manage a varied workload, prioritise effectively, and meet deadlines in a fast-paced environment. IT proficient, with experience using housing management systems and Microsoft Office tools. A full UK driving licence and access to a vehicle is preferred, as estate-based work will be required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 31, 2025
Contract
We're recruiting an experienced and proactive Housing Regeneration & Resident Liaison Officer to join a forward-thinking housing service delivering large-scale regeneration and community improvement programmes. This is an exciting opportunity for someone passionate about housing, community engagement, and supporting residents through change. You'll play a pivotal role in ensuring that residents are well-informed, supported, and actively involved throughout the regeneration process, while helping to deliver sustainable neighbourhoods and excellent housing outcomes. The role will be predominantly remote with 1 day a week on site required for meetings and resident engagement, which can occasionally be in the evening. The Role Act as the key point of contact for residents affected by regeneration or redevelopment programmes, ensuring they are fully supported throughout the process. Provide clear and empathetic advice to tenants and leaseholders on decanting, rehousing, and tenancy management matters. Work closely with Housing Officers, Development teams, and contractors to coordinate communication, ensure access arrangements, and resolve resident concerns. Support the delivery of community engagement initiatives, consultation events, and meetings, ensuring residents' views are captured and represented. Manage and maintain accurate records of resident interactions, moves, and rehousing plans using housing management systems. Conduct home visits and estate inspections, identifying and escalating any issues around property condition, tenancy sustainment, or neighbourhood concerns. Collaborate with internal and external partners to support social value delivery, community initiatives, and resident wellbeing programmes. Provide practical advice and assistance to residents on housing options, benefits, and other available support services. Support with decant management, including temporary moves, home loss payments, disturbance allowances, and liaising with contractors. Ensure all communication is professional, consistent, and aligned with project timelines and objectives. Key Requirements Proven experience in housing management, regeneration, or resident liaison roles within local government, housing associations, or similar settings. Strong understanding of tenancy management, decant processes, and community engagement. Excellent communication and interpersonal skills, with the ability to build trust and rapport with residents during periods of change. Confident managing sensitive conversations and maintaining professionalism under pressure. Good knowledge of housing legislation, allocations, and tenancy sustainment principles. Ability to manage a varied workload, prioritise effectively, and meet deadlines in a fast-paced environment. IT proficient, with experience using housing management systems and Microsoft Office tools. A full UK driving licence and access to a vehicle is preferred, as estate-based work will be required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Nottingham area. Your role will cover the Arnold area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual.
Oct 30, 2025
Contract
Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Nottingham area. Your role will cover the Arnold area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual.
Are you an experienced administrator, with a strong understanding of the housing sector? Approach Personnel are proud to be partnered with a cash rich, industry leading proprty services contractor, who are currently on the look out for a Administrator to help their support their Resident Liaison Officer, out of their office in Huntingdon. As a RLO Administrator, you will play a pivotal role in ensuring the smooth delivery of any planned works by working hand in hand with our existing team, filing all paperwork, logging all maintenance works and completing reports on behalf of the RLO. This role is originally a 6 month FTC, but can be made permanent for the right individual. What's in it for you? Basic Salary of up to 30,000 (Pro Rata'd for FTC) Access to an online discounts portal Private medical care Pension What are we looking for? Prior expereince as an Administrator (Ideally in the Housing Sector) Highly organised Can work under pressure and to time constraints Proficient in Word & Excel Key Responsibilities: Organise and maintain office systems. Maintain equipment and coordinate repairs Prepare documents and reports Maintain calendars and coordinate schedules Maintain accurate and up-to-date records Distribute information across departments or teams IF THIS IS YOU, WHY NOT APPLY NOW!
Oct 30, 2025
Full time
Are you an experienced administrator, with a strong understanding of the housing sector? Approach Personnel are proud to be partnered with a cash rich, industry leading proprty services contractor, who are currently on the look out for a Administrator to help their support their Resident Liaison Officer, out of their office in Huntingdon. As a RLO Administrator, you will play a pivotal role in ensuring the smooth delivery of any planned works by working hand in hand with our existing team, filing all paperwork, logging all maintenance works and completing reports on behalf of the RLO. This role is originally a 6 month FTC, but can be made permanent for the right individual. What's in it for you? Basic Salary of up to 30,000 (Pro Rata'd for FTC) Access to an online discounts portal Private medical care Pension What are we looking for? Prior expereince as an Administrator (Ideally in the Housing Sector) Highly organised Can work under pressure and to time constraints Proficient in Word & Excel Key Responsibilities: Organise and maintain office systems. Maintain equipment and coordinate repairs Prepare documents and reports Maintain calendars and coordinate schedules Maintain accurate and up-to-date records Distribute information across departments or teams IF THIS IS YOU, WHY NOT APPLY NOW!
Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Oct 30, 2025
Full time
Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
The Role We are seeking an experienced Site Manager to lead external works and SHDF (Social Housing Decarbonisation Fund) retrofit projects across Gloucester. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential
Oct 30, 2025
Contract
The Role We are seeking an experienced Site Manager to lead external works and SHDF (Social Housing Decarbonisation Fund) retrofit projects across Gloucester. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. Interview Date: Tuesday 18th November
Oct 30, 2025
Full time
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. Interview Date: Tuesday 18th November
A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 3-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.
Oct 30, 2025
Seasonal
A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 3-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.
We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. Support the organisation of meetings and resident events, including preparing papers and taking minutes when required. Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team. Contribute to housing-related projects, data gathering, and reporting to support service improvement. Key Requirements Strong administrative experience, ideally within a housing, customer service, or local government environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues. Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems. High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment. Basic understanding of housing policies and procedures or a willingness to develop this knowledge. Experience in managing confidential information in line with data protection requirements. A positive, proactive approach with a commitment to providing outstanding service to residents. Strong alignment with the values and aims of social housing and community support. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 30, 2025
Contract
We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. Support the organisation of meetings and resident events, including preparing papers and taking minutes when required. Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team. Contribute to housing-related projects, data gathering, and reporting to support service improvement. Key Requirements Strong administrative experience, ideally within a housing, customer service, or local government environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues. Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems. High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment. Basic understanding of housing policies and procedures or a willingness to develop this knowledge. Experience in managing confidential information in line with data protection requirements. A positive, proactive approach with a commitment to providing outstanding service to residents. Strong alignment with the values and aims of social housing and community support. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Newport/Cardiff and surrounding areas We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Newport/Cardiff and surrounding areas . This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Oct 30, 2025
Full time
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Newport/Cardiff and surrounding areas We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Newport/Cardiff and surrounding areas . This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
A Senior Planner is urgently required by Housing Developer based in Bracknell to join the busy Town Planning team. Reporting into the Senior Planning Manager and land Director the role is to handle a varied range of planning applications for both strategic and immediate sites, of varying size and complexity. The role is responsible for all areas of the planning process including detailed development management and delivery. It is important you have proven experience of managing planning applications, coordinating the team of consultants and negotiating with planning officers to secure deliverable planning consents. Responsibilities include: Site assessments, examination of planning histories, policy analysis, new site appraisals Prepare and manager different types of planning applications to the discharge of planning conditions and S106 obligations Brief internal layout designers, external consultants and officers at Local Planning Authorities prior, during and post submission Prepare design access statements Formulate planning strategies to promote medium and long term development sites with guidance from the Planning Manager. The ideal candidate will have: Experience of managing planning applications Degree/ Masters in Planning with an RTPI accreditation Ability to adapt, work accurately and efficiently Full driving license In return you can expect a progressive career with one of the best house building names in the industry who have plenty of work. This could be a great career move for the right person who aspires to work in town planning.
Oct 30, 2025
Full time
A Senior Planner is urgently required by Housing Developer based in Bracknell to join the busy Town Planning team. Reporting into the Senior Planning Manager and land Director the role is to handle a varied range of planning applications for both strategic and immediate sites, of varying size and complexity. The role is responsible for all areas of the planning process including detailed development management and delivery. It is important you have proven experience of managing planning applications, coordinating the team of consultants and negotiating with planning officers to secure deliverable planning consents. Responsibilities include: Site assessments, examination of planning histories, policy analysis, new site appraisals Prepare and manager different types of planning applications to the discharge of planning conditions and S106 obligations Brief internal layout designers, external consultants and officers at Local Planning Authorities prior, during and post submission Prepare design access statements Formulate planning strategies to promote medium and long term development sites with guidance from the Planning Manager. The ideal candidate will have: Experience of managing planning applications Degree/ Masters in Planning with an RTPI accreditation Ability to adapt, work accurately and efficiently Full driving license In return you can expect a progressive career with one of the best house building names in the industry who have plenty of work. This could be a great career move for the right person who aspires to work in town planning.
We have an opportunity for a Homeownership Support Office r to join our team at SNG based in either Wembley or Basingstoke. This is a permanent full time role where you'll combine office and home working to ensure a positive work/life balance. The starting salary is circa £30,000 per year depending on your experience. The Role As a Homeownership Support Officer you'll support the delivery of a consistent, efficient and customer-focused service for our shared ownership, leasehold and freehold customers. You'll work collaboratively with internal colleagues and our external partners to ensure the effective management of customer enquires and service requests. You'll be managing the team inbox, ensuring accurate triage and routing of enquires, and supporting the wider team to improve the outcomes for our customers. What we'll need from you: You will need excellent administrative and customer service skills with the ability to take responsibility for your own workload. You'll also have an understanding of leasehold, freehold and shared ownership tenures Along with: Experience of working in a customer service or housing-related environment The ability to handle sensitive and complex customer issues with care and professionalism The Ability to meet deadlines and plan and deliver a range of different activities Strong communication skills A high level of attention to detail. What we can offer you As a member of the Leasehold and Homeownership Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service About us It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Oct 30, 2025
Full time
We have an opportunity for a Homeownership Support Office r to join our team at SNG based in either Wembley or Basingstoke. This is a permanent full time role where you'll combine office and home working to ensure a positive work/life balance. The starting salary is circa £30,000 per year depending on your experience. The Role As a Homeownership Support Officer you'll support the delivery of a consistent, efficient and customer-focused service for our shared ownership, leasehold and freehold customers. You'll work collaboratively with internal colleagues and our external partners to ensure the effective management of customer enquires and service requests. You'll be managing the team inbox, ensuring accurate triage and routing of enquires, and supporting the wider team to improve the outcomes for our customers. What we'll need from you: You will need excellent administrative and customer service skills with the ability to take responsibility for your own workload. You'll also have an understanding of leasehold, freehold and shared ownership tenures Along with: Experience of working in a customer service or housing-related environment The ability to handle sensitive and complex customer issues with care and professionalism The Ability to meet deadlines and plan and deliver a range of different activities Strong communication skills A high level of attention to detail. What we can offer you As a member of the Leasehold and Homeownership Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service About us It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
temporary Job - project Building Surveyor, social housing Main Job Purpose:Working for a large Social Housing Provider, to assist the planned maintenance team on capital projects The roleThe main purpose of the job is to provide efficient and effective oversight to the planned investment contracts. • Management of contractors undertaking the works • Performance monitoring • Undertaking accurate specifications • Checking of H&S on site • Quality checking of works • Ensuring that works are delivered to agreed budgets • Conduct detailed property inspections to identify issues having the ability to solve problems. • Prepare accurate, comprehensive reports and provide recommendations for remedial actions in line with best practices. • Liaise with tenants, landlords, and other parties to investigate complaints and resolve disputes effectively. • Ensure compliance with relevant housing legislation, including the Homes (Fitness for Human Habitation) Act 2018. • Work collaboratively with contractors, maintenance teams, and external stakeholders to oversee investment works and ensure quality standards. • Maintain up-to-date records and documentation using internal systems KEY RESPONSIBILITIES •To survey and specify work required to ensure properties meet the lettable standard.•Utilising approved contractors, organise work to a conclusion, to achieve the appropriate quality within agreed timescales. •To survey managed buildings, provide detailed condition data and advise the need for remedial work or inclusion into other works programmes, as required. To organise that work as directed. Procure services of contractors •Visit sites in order to monitor and supervise construction works to ensure compliance with any contracts that are in force, compliance with specifications, Health & Safety etc. and ensure volumes of works carried out compare to any interim and final invoices prepared by Contractors. •To issue written site instructions to Contractors to vary works within approved limits and assist in the collection of documentation to check the validity of claims for extra payments. •Ensure works conducted in cooperation with tenant's needs and that the Contractors are abiding by the terms of their contract with regard to customer care. •Maintain a site diary/ documentation which contains accurate daily record of weather, labour, plant and progress. •Provide timely progress information to keep officers, tenants About youRecognised building/M&E related qualification Knowledge and understanding of the housing sector Knowledge and understanding of building construction, property maintenance and planned investment Proven Experience of undertaking a variety of building surveys in relation to delivering planned investment works and services to leaseholders and tenants Ability to apply strong specialist skills to managing technical areas of responsibility Experience of procuring contracts for minor works and knowledge of JCT contracts Excellent IT skills Working knowledge of current CDM Excellent organisational and project management skills What you'll get in return weekly pay, + mileage What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 30, 2025
Seasonal
temporary Job - project Building Surveyor, social housing Main Job Purpose:Working for a large Social Housing Provider, to assist the planned maintenance team on capital projects The roleThe main purpose of the job is to provide efficient and effective oversight to the planned investment contracts. • Management of contractors undertaking the works • Performance monitoring • Undertaking accurate specifications • Checking of H&S on site • Quality checking of works • Ensuring that works are delivered to agreed budgets • Conduct detailed property inspections to identify issues having the ability to solve problems. • Prepare accurate, comprehensive reports and provide recommendations for remedial actions in line with best practices. • Liaise with tenants, landlords, and other parties to investigate complaints and resolve disputes effectively. • Ensure compliance with relevant housing legislation, including the Homes (Fitness for Human Habitation) Act 2018. • Work collaboratively with contractors, maintenance teams, and external stakeholders to oversee investment works and ensure quality standards. • Maintain up-to-date records and documentation using internal systems KEY RESPONSIBILITIES •To survey and specify work required to ensure properties meet the lettable standard.•Utilising approved contractors, organise work to a conclusion, to achieve the appropriate quality within agreed timescales. •To survey managed buildings, provide detailed condition data and advise the need for remedial work or inclusion into other works programmes, as required. To organise that work as directed. Procure services of contractors •Visit sites in order to monitor and supervise construction works to ensure compliance with any contracts that are in force, compliance with specifications, Health & Safety etc. and ensure volumes of works carried out compare to any interim and final invoices prepared by Contractors. •To issue written site instructions to Contractors to vary works within approved limits and assist in the collection of documentation to check the validity of claims for extra payments. •Ensure works conducted in cooperation with tenant's needs and that the Contractors are abiding by the terms of their contract with regard to customer care. •Maintain a site diary/ documentation which contains accurate daily record of weather, labour, plant and progress. •Provide timely progress information to keep officers, tenants About youRecognised building/M&E related qualification Knowledge and understanding of the housing sector Knowledge and understanding of building construction, property maintenance and planned investment Proven Experience of undertaking a variety of building surveys in relation to delivering planned investment works and services to leaseholders and tenants Ability to apply strong specialist skills to managing technical areas of responsibility Experience of procuring contracts for minor works and knowledge of JCT contracts Excellent IT skills Working knowledge of current CDM Excellent organisational and project management skills What you'll get in return weekly pay, + mileage What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Neighbourhood Officer Location: Leatherhead KT22 Job Type: Contract till April 2026 Salary: PAYE 19.35 per hour We are seeking a Neighbourhood Officer based in Leatherhead to join a housing association. This role involves significant travel, and the successful candidate will be responsible for covering a patch in and around Leatherhead. This position is ideal for someone with a background in housing and experience in handling anti-social behaviour (ASB) cases. Day-to-day of the role: Travel extensively across Leatherhead Work closely with the Tenancy Specialist to visit residents and discuss maintaining their tenancy. Address and manage cases of anti-social behaviour (ASB) effectively. Ensure compliance with housing regulations and maintain high standards of tenant relations. Conduct basic DBS checks as required for the role. Required Skills & Qualifications: Experience in social housing is essential. Knowledge and experience dealing with anti-social behaviour (ASB) are highly desirable. Ability to work independently and manage time effectively. Must be a driver with access to own car due to the travel requirements of the role. Strong communication and interpersonal skills to interact effectively with residents and team members. To apply for this Neighbourhood Officer position, please submit your CV detailing your relevant experience.
Oct 30, 2025
Seasonal
Neighbourhood Officer Location: Leatherhead KT22 Job Type: Contract till April 2026 Salary: PAYE 19.35 per hour We are seeking a Neighbourhood Officer based in Leatherhead to join a housing association. This role involves significant travel, and the successful candidate will be responsible for covering a patch in and around Leatherhead. This position is ideal for someone with a background in housing and experience in handling anti-social behaviour (ASB) cases. Day-to-day of the role: Travel extensively across Leatherhead Work closely with the Tenancy Specialist to visit residents and discuss maintaining their tenancy. Address and manage cases of anti-social behaviour (ASB) effectively. Ensure compliance with housing regulations and maintain high standards of tenant relations. Conduct basic DBS checks as required for the role. Required Skills & Qualifications: Experience in social housing is essential. Knowledge and experience dealing with anti-social behaviour (ASB) are highly desirable. Ability to work independently and manage time effectively. Must be a driver with access to own car due to the travel requirements of the role. Strong communication and interpersonal skills to interact effectively with residents and team members. To apply for this Neighbourhood Officer position, please submit your CV detailing your relevant experience.
Damp & Mould Surveyor, London, £300 - £350 p/day PAYE/Umbrella Your new company This London-based local authority is committed to improving housing conditions and ensuring safe, healthy living environments for its residents. With a renewed focus on tackling damp and mould issues across its housing stock, the council is investing in specialist roles to drive forward its housing quality agenda. Your new role As a Damp and Mould Surveyor, you will be responsible for identifying, assessing, and resolving damp and mould issues in residential properties. You'll work closely with residents, contractors, and internal teams to deliver effective solutions and ensure compliance with health and safety standards. This role is critical in supporting the council's compliance with Awaab's Law, which comes into force on 27 October 2025. Key responsibilities include: Conducting detailed inspections and diagnostics of damp and mould cases. Preparing technical reports and specifications for remedial works. Managing contractors and monitoring the quality and timeliness of repairs. Advising residents on preventative measures and supporting vulnerable tenants. Ensuring compliance with housing standards, health regulations, and council policies. Collaborating with housing officers, environmental health, and social care teams. What you'll need to succeed Qualifications: HNC/HND or degree in Building Surveying or a related discipline. Membership of RICS, CIOB or similar body is desirable. Experience: Proven experience in diagnosing and resolving damp and mould issues in residential settings. Strong understanding of building pathology and housing legislation. Skills: Excellent communication and stakeholder engagement skills. Ability to manage multiple cases and deliver high-quality outcomes under pressure. Values: Commitment to putting communities first, acting with integrity, and working collaboratively across departments. What you'll get in return Opportunity to make a tangible impact on residents' quality of life. Supportive team environment with ongoing professional development. Competitive salary and public sector benefits. Flexible working arrangements and a strong work-life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us directly for a confidential discussion. #
Oct 30, 2025
Seasonal
Damp & Mould Surveyor, London, £300 - £350 p/day PAYE/Umbrella Your new company This London-based local authority is committed to improving housing conditions and ensuring safe, healthy living environments for its residents. With a renewed focus on tackling damp and mould issues across its housing stock, the council is investing in specialist roles to drive forward its housing quality agenda. Your new role As a Damp and Mould Surveyor, you will be responsible for identifying, assessing, and resolving damp and mould issues in residential properties. You'll work closely with residents, contractors, and internal teams to deliver effective solutions and ensure compliance with health and safety standards. This role is critical in supporting the council's compliance with Awaab's Law, which comes into force on 27 October 2025. Key responsibilities include: Conducting detailed inspections and diagnostics of damp and mould cases. Preparing technical reports and specifications for remedial works. Managing contractors and monitoring the quality and timeliness of repairs. Advising residents on preventative measures and supporting vulnerable tenants. Ensuring compliance with housing standards, health regulations, and council policies. Collaborating with housing officers, environmental health, and social care teams. What you'll need to succeed Qualifications: HNC/HND or degree in Building Surveying or a related discipline. Membership of RICS, CIOB or similar body is desirable. Experience: Proven experience in diagnosing and resolving damp and mould issues in residential settings. Strong understanding of building pathology and housing legislation. Skills: Excellent communication and stakeholder engagement skills. Ability to manage multiple cases and deliver high-quality outcomes under pressure. Values: Commitment to putting communities first, acting with integrity, and working collaboratively across departments. What you'll get in return Opportunity to make a tangible impact on residents' quality of life. Supportive team environment with ongoing professional development. Competitive salary and public sector benefits. Flexible working arrangements and a strong work-life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us directly for a confidential discussion. #
One of my Local Authority clients based in South Essex is looking for 2 Repairs Surveyor on an interim basis for 6 months, working in the office for 3 days per week and working from home 2 days a week. Main Responsibilities To carry out pre-inspection of repairs to tenanted/void and leasehold properties within defined timescales, set targets, schedule repairs and raise orders. To monitor repairs in tenanted/void and leasehold properties including liaising with the contractor where necessary in respect of progress and variations. To post inspect completed repairs to tenanted/void and leasehold properties to ensure work is satisfactory and to required standard and authorise charges/variations. To undertake technical surveys on the housing stock, including leasehold flats, to identify and make accurate diagnosis of complex repairs, including specifying materials, work content trades and place the work with suitable contractor, managing the project/programme to produce solutions that can be over a prolonged period. Undertake 100% post inspections of works completed for exclusions by the partnering contractors on a monthly basis, ensuring that works have been carried out to the correct quality and standard required. Key skills and experience required: Experience and knowledge of the building maintenance industry including relevant experience in the inspection of domestic property and the remedy of maintenance problems Experience of monitoring programmes and budgets Extensive knowledge of Health & Safety legislation, including CDM regulations and Housing Health and Safety Rating System (HHSRS) Makes prompt, clear decisions which may involve tough choices or considered risks Takes responsibility for actions, projects and people Experience of developing and sustaining effective working relationships and communications, both internally and externally, with the ability to explain complex information verbally and in writing to tenants, council officers/managers at all levels
Oct 30, 2025
Contract
One of my Local Authority clients based in South Essex is looking for 2 Repairs Surveyor on an interim basis for 6 months, working in the office for 3 days per week and working from home 2 days a week. Main Responsibilities To carry out pre-inspection of repairs to tenanted/void and leasehold properties within defined timescales, set targets, schedule repairs and raise orders. To monitor repairs in tenanted/void and leasehold properties including liaising with the contractor where necessary in respect of progress and variations. To post inspect completed repairs to tenanted/void and leasehold properties to ensure work is satisfactory and to required standard and authorise charges/variations. To undertake technical surveys on the housing stock, including leasehold flats, to identify and make accurate diagnosis of complex repairs, including specifying materials, work content trades and place the work with suitable contractor, managing the project/programme to produce solutions that can be over a prolonged period. Undertake 100% post inspections of works completed for exclusions by the partnering contractors on a monthly basis, ensuring that works have been carried out to the correct quality and standard required. Key skills and experience required: Experience and knowledge of the building maintenance industry including relevant experience in the inspection of domestic property and the remedy of maintenance problems Experience of monitoring programmes and budgets Extensive knowledge of Health & Safety legislation, including CDM regulations and Housing Health and Safety Rating System (HHSRS) Makes prompt, clear decisions which may involve tough choices or considered risks Takes responsibility for actions, projects and people Experience of developing and sustaining effective working relationships and communications, both internally and externally, with the ability to explain complex information verbally and in writing to tenants, council officers/managers at all levels
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