Job Description
Salary 28,316.09 Per Annum Plus Benefits
Location Hemel Hempstead (Hybrid/Smart Working)
Permanent, Full Time
37 hours per week
Internally known as: Home Ownership Administrator
Thrive Homes is looking for an experienced customer focussed Administrator to support the Home Ownership team with general admin relating to tasks such as staircasing, new builds & conversions sales, resales, consents, leasehold management packs, section 20 consultation, lease extensions, conveyance plans, general enquiries and lease queries, to ensure all team objectives are met on time and with a high level of accuracy.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
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Managing the team inbox to ensure all emails are acknowledged and actioned; quick phone responses to customers for queries.
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Coordinating queries across various teams and external stakeholders using problem-solving and best practice to provide full responses.
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Setting up new customers on our IT systems to ensure a good service is provided efficiently.
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Arranging the execution of engrossments by executive management in the office, including preparing documents, scanning and posting copies back to solicitors.
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Assisting with the production of the service charge estimates and actuals; logging and monitoring queries to ensure the team provides responses in a timely manner; overseeing the postage.
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Producing mail merges for letters/ notices and posting these from the office; proof reading outgoing post from the team; keeping records of all post sent; managing any incoming post for the team.
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Raising and monitoring invoices for day-to-day costs.
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Completion of data migration to team files
Requirements:
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Experience in a similar team administrative role.
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It would be advantageous to have worked within the social housing or property sector but this is not essential.
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Good IT skills with proficiency in Microsoft Office.
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Excellent organisational skills with the ability to manage multiple tasks and maintain high attention to detail.
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Strong communication skills, both written and verbal, with the ability to provide clear guidance/support.
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Demonstratable Customer Service Experience or relevant skills i.e. dealing with complaints/assisting customers as required.
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: 13th November
Interview date: WC 17th November
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
