Operations Manager - Reactive Repairs, Voids & Planned Works

We are looking for an experienced Operations Manager to lead a multi-trade property maintenance service, covering reactive repairs, voids, and planned works. This is an exciting opportunity to shape service delivery, drive performance, and ensure great outcomes for tenants and the wider community.

You will oversee an internal workforce of approximately 37 staff and manage a 1 million annual budget. With a focus on quality, efficiency, and a "right-first-time" approach, you will lead continuous improvement, ensure compliance, and build a high-performance, customer-focused culture.

This is a hands-on leadership role where your expertise in maintenance operations, team development, and strategic planning will truly make an impact.

Lead, motivate and develop a multi-disciplinary repairs and maintenance team
Manage budgets, performance targets, and operational KPIs
Ensure safe, efficient delivery of repairs, voids and planned maintenance
Drive continuous improvement, innovation and value for money
Manage contractor relationships, tenders and procurement processes
Ensure compliance with H&S, procurement and internal regulations
Provide accurate reports and updates to senior leadership and board
Champion excellent customer service and embed a tenant-focused culture
Support team members through proactive performance management and coaching
Horizon scan for operational risks and opportunities

You'll thrive here if you love leading people, improving services and making meaningful change. We're looking for someone who can balance strategic thinking with operational delivery and bring energy, clarity and leadership to the team.

Strong leadership experience managing multi-trade maintenance services
Proven track record in housing repairs, voids and planned works
Managing budgets and driving performance improvement
Contractor management and procurement experience
Knowledge of building standards, maintenance processes and compliance
Confident communicator with excellent stakeholder skills
Experience handling HR responsibilities and performance management
Full UK driving licence & business-insured vehicle

Apply today or email (url removed). Reach out for a confidential chat to learn more about the role.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.