Elim Housing Association
Gloucester, Gloucestershire
Job Title: Maintenance Operative Location: Gloucester and South Gloucestershire Services Salary: £29,500 Per annum Job Type : Full-time, Permanent Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. Purpose: The Maintenance Officer works with the Supported Housing teams in Gloucester and South Gloucestershire, Asset management team and contractors to ensure the buildings offer safe, good quality accommodation. The services are designed to help people who have experienced homelessness to find stable, long-term home. Your main responsibilities include leading with health and safety, compliance, identifying repairs and either rectifying the damage or raising the repair order You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim's Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values. What you will be doing: Identifying maintenance issues and undertake basic repairs when appropriate Completing Health and Safety compliance of properties, ensuring that routine checks and necessary works are carried out in a timely and professional manner. Liaison with contractors and suppliers to ensure their work is carried out in a timely and professional manner, to the standards required by the association. Communicating in a professional manner with residents, Elim teams, and contractors to ensure that issues relating to the fabric of properties and health and safety are resolved as swiftly as possible. Contribute towards achieving performance targets, specifically void and re-let times and utilisation, by ensuring vacated rooms are returned to a lettable condition as quickly as possible. To be responsible for compliance actions To provide reports or information as requested by Elim Management. To record all work conducted professionally and in line with Elim policies and procedures. To use IT as appropriate for recording and reporting. To seek best value for money for the association. To work across services as and when required to ensure the delivery of service is maintained which will include travelling between schemes. Ability to maintain clear and up to date records both written and electronically. Hold a driving license and ability to work across the support services locations. Ability to communicate effectively with residents, colleagues and contractors. What you will need to be successful: Be able use your initiative, whilst being an integral member of the supported housing team. Be proactive in identifying maintenance required and plan own work including prioritising tasks and taking other priorities into account. Work proactively and productively with others, ask for help or guidance when needed and respond positively to requests for help from others. Communicate clearly and accurately with residents, colleagues, managers and external contractors/agencies. Knowledge of Health and Safety requirements for supported and intensive housing management schemes Always reviews your work and look to improve it, seeing change as positive and being able and willing to take on new ideas. Understand what Elim is trying to achieve and makes a positive contribution to Elim's vision. Understand own strengths and weaknesses and always tries to improve your own performance. Understands value for money and always try to achieve this in your area of responsibility. Current and valid drivers license Elim employees benefit from: - 25 days annual holiday rising to 30 days - day off for your birthday each year. - Access to training and career development through Elim Skills Academy - Flexible working - Company pension. - Life Assurance. - Health cash plan, which includes discounts to a wide range of shops and services. - Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We are continuously developing our inclusive, values-driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Trades, Electrician, Plumber, Carpenter, Woodwork, Plumbing, Electrical Operative, Handyman, Skilled Tradesperson, Housing Maintenance Operative, Maintenance Officer may be considered.
04/02/2026
Full time
Job Title: Maintenance Operative Location: Gloucester and South Gloucestershire Services Salary: £29,500 Per annum Job Type : Full-time, Permanent Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. Purpose: The Maintenance Officer works with the Supported Housing teams in Gloucester and South Gloucestershire, Asset management team and contractors to ensure the buildings offer safe, good quality accommodation. The services are designed to help people who have experienced homelessness to find stable, long-term home. Your main responsibilities include leading with health and safety, compliance, identifying repairs and either rectifying the damage or raising the repair order You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim's Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values. What you will be doing: Identifying maintenance issues and undertake basic repairs when appropriate Completing Health and Safety compliance of properties, ensuring that routine checks and necessary works are carried out in a timely and professional manner. Liaison with contractors and suppliers to ensure their work is carried out in a timely and professional manner, to the standards required by the association. Communicating in a professional manner with residents, Elim teams, and contractors to ensure that issues relating to the fabric of properties and health and safety are resolved as swiftly as possible. Contribute towards achieving performance targets, specifically void and re-let times and utilisation, by ensuring vacated rooms are returned to a lettable condition as quickly as possible. To be responsible for compliance actions To provide reports or information as requested by Elim Management. To record all work conducted professionally and in line with Elim policies and procedures. To use IT as appropriate for recording and reporting. To seek best value for money for the association. To work across services as and when required to ensure the delivery of service is maintained which will include travelling between schemes. Ability to maintain clear and up to date records both written and electronically. Hold a driving license and ability to work across the support services locations. Ability to communicate effectively with residents, colleagues and contractors. What you will need to be successful: Be able use your initiative, whilst being an integral member of the supported housing team. Be proactive in identifying maintenance required and plan own work including prioritising tasks and taking other priorities into account. Work proactively and productively with others, ask for help or guidance when needed and respond positively to requests for help from others. Communicate clearly and accurately with residents, colleagues, managers and external contractors/agencies. Knowledge of Health and Safety requirements for supported and intensive housing management schemes Always reviews your work and look to improve it, seeing change as positive and being able and willing to take on new ideas. Understand what Elim is trying to achieve and makes a positive contribution to Elim's vision. Understand own strengths and weaknesses and always tries to improve your own performance. Understands value for money and always try to achieve this in your area of responsibility. Current and valid drivers license Elim employees benefit from: - 25 days annual holiday rising to 30 days - day off for your birthday each year. - Access to training and career development through Elim Skills Academy - Flexible working - Company pension. - Life Assurance. - Health cash plan, which includes discounts to a wide range of shops and services. - Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We are continuously developing our inclusive, values-driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Trades, Electrician, Plumber, Carpenter, Woodwork, Plumbing, Electrical Operative, Handyman, Skilled Tradesperson, Housing Maintenance Operative, Maintenance Officer may be considered.
Resident Liaison Officer Croydon SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Croydon . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Croydon (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Croydon is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
03/02/2026
Full time
Resident Liaison Officer Croydon SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Croydon . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Croydon (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Croydon is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
Resident Liaison Officer Hammersmith SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Hammersmith . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Hammersmith (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Hammersmith is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
03/02/2026
Full time
Resident Liaison Officer Hammersmith SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Hammersmith . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Hammersmith (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Hammersmith is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £33,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
03/02/2026
Full time
Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £33,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes. Lead and manage relationships with external managing agents across the portfolio Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets Oversee Section 20 consultation processes and monitor major works projects Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities Support finance teams with year-end accounts, balancing charges, and statutory notices Maintain accurate leasehold, service charge, and major works records and databases Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases THE CANDIDATE The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment. Strong knowledge of leasehold and shared ownership housing management Proven experience managing service charges, budgets, and financial queries Sound understanding of housing law, compliance, and Section 20 processes Experience working with managing agents, contractors, and internal compliance teams Confident communicator with the ability to handle complex resident and stakeholder issues THE CONTRACT Working Hours: 35 hours per week Length of Contract: 3 months, potential for temp-perm Rate: The pay range for the role is 29.85 to 31.18 per hour LTD company rate. The PAYE equivalent is 25.45 to 26.58 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
03/02/2026
Contract
Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes. Lead and manage relationships with external managing agents across the portfolio Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets Oversee Section 20 consultation processes and monitor major works projects Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities Support finance teams with year-end accounts, balancing charges, and statutory notices Maintain accurate leasehold, service charge, and major works records and databases Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases THE CANDIDATE The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment. Strong knowledge of leasehold and shared ownership housing management Proven experience managing service charges, budgets, and financial queries Sound understanding of housing law, compliance, and Section 20 processes Experience working with managing agents, contractors, and internal compliance teams Confident communicator with the ability to handle complex resident and stakeholder issues THE CONTRACT Working Hours: 35 hours per week Length of Contract: 3 months, potential for temp-perm Rate: The pay range for the role is 29.85 to 31.18 per hour LTD company rate. The PAYE equivalent is 25.45 to 26.58 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Job description: We are seeking an experienced and people-focused Resident Liaison Officer (RLO) to join our team. This is a key site-based role, acting as the link between construction teams, local residents, clients, and community stakeholders. You ll play a vital role in managing relationships, resolving concerns, and ensuring projects deliver meaningful social value while minimising disruption to the local community. Key Responsibilities Stakeholder & Resident Engagement Act as the main point of contact between the site team, residents, community groups, and clients Build and maintain positive relationships with local communities Respond professionally to resident enquiries, concerns, and complaints Community Relations Organise and attend community meetings, events, and workshops Work closely with local authorities and community organisations Promote transparency and positive communication throughout the project lifecycle Resident Support Keep residents informed of construction activity, timelines, and disruptions Produce monthly newsletters and project updates Work with site teams to implement mitigation measures for noise, dust, access, etc. Conflict Resolution Mediate and resolve disputes fairly and professionally Log, track, and follow up on all resident issues and complaints Support site teams with effective communication strategies Social Value & S106 Champion social value and S106 commitments on site Coordinate community initiatives, employment opportunities, apprenticeships, and school engagement Organise community-focused events and projects Track and report social value outcomes to stakeholders Skills & Experience Required Previous experience as a Resident Liaison Officer , Community Liaison Officer, or similar role Construction, regeneration, or housing sector experience preferred Strong communication and interpersonal skills Confident handling complaints and conflict resolution Knowledge of social value and S106 commitments Highly organised with strong attention to detail Ability to work independently and as part of a team Send cvs to (url removed)
02/02/2026
Full time
Job description: We are seeking an experienced and people-focused Resident Liaison Officer (RLO) to join our team. This is a key site-based role, acting as the link between construction teams, local residents, clients, and community stakeholders. You ll play a vital role in managing relationships, resolving concerns, and ensuring projects deliver meaningful social value while minimising disruption to the local community. Key Responsibilities Stakeholder & Resident Engagement Act as the main point of contact between the site team, residents, community groups, and clients Build and maintain positive relationships with local communities Respond professionally to resident enquiries, concerns, and complaints Community Relations Organise and attend community meetings, events, and workshops Work closely with local authorities and community organisations Promote transparency and positive communication throughout the project lifecycle Resident Support Keep residents informed of construction activity, timelines, and disruptions Produce monthly newsletters and project updates Work with site teams to implement mitigation measures for noise, dust, access, etc. Conflict Resolution Mediate and resolve disputes fairly and professionally Log, track, and follow up on all resident issues and complaints Support site teams with effective communication strategies Social Value & S106 Champion social value and S106 commitments on site Coordinate community initiatives, employment opportunities, apprenticeships, and school engagement Organise community-focused events and projects Track and report social value outcomes to stakeholders Skills & Experience Required Previous experience as a Resident Liaison Officer , Community Liaison Officer, or similar role Construction, regeneration, or housing sector experience preferred Strong communication and interpersonal skills Confident handling complaints and conflict resolution Knowledge of social value and S106 commitments Highly organised with strong attention to detail Ability to work independently and as part of a team Send cvs to (url removed)
Operations Manager - High Rise Re-clad Sheffield based (with travel) 70K - 85K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team to cover the East Midlands and Yorkshire areas. The Operations Manager will oversee teams delivering high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.
02/02/2026
Full time
Operations Manager - High Rise Re-clad Sheffield based (with travel) 70K - 85K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team to cover the East Midlands and Yorkshire areas. The Operations Manager will oversee teams delivering high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
02/02/2026
Seasonal
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
02/02/2026
Full time
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
02/02/2026
Full time
Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
02/02/2026
Full time
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
02/02/2026
Full time
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
02/02/2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
A recruitment agency is seeking a Tenancy / Resident Liaison Officer for a temporary position in the Cramlington area. The successful candidate will act as the primary liaison between tenants and the contractor on refurbishment projects, ensuring effective communication and managing work schedules. Candidates should have proven experience in a similar role and possess a full UK driving licence for area coverage. This role promises to minimize tenant disruption and complaints.
02/02/2026
Full time
A recruitment agency is seeking a Tenancy / Resident Liaison Officer for a temporary position in the Cramlington area. The successful candidate will act as the primary liaison between tenants and the contractor on refurbishment projects, ensuring effective communication and managing work schedules. Candidates should have proven experience in a similar role and possess a full UK driving licence for area coverage. This role promises to minimize tenant disruption and complaints.
Overview Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cramlington area. Your role will cover Cramlington and surrounding areas. Responsibilities Work on refurbishment projects for Social Housing properties as the primary liaison between tenants/residents and the contractor. Ensure effective communication between tenants and the contractor, manage work schedules, and update tenants to minimise disruption and complaints. Qualifications Proven experience in a similar tenancy/resident liaison role or equivalent. Confident communicator able to build rapport quickly with residents. Full UK driving licence with access to a vehicle due to coverage of the area.
02/02/2026
Full time
Overview Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cramlington area. Your role will cover Cramlington and surrounding areas. Responsibilities Work on refurbishment projects for Social Housing properties as the primary liaison between tenants/residents and the contractor. Ensure effective communication between tenants and the contractor, manage work schedules, and update tenants to minimise disruption and complaints. Qualifications Proven experience in a similar tenancy/resident liaison role or equivalent. Confident communicator able to build rapport quickly with residents. Full UK driving licence with access to a vehicle due to coverage of the area.
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
02/02/2026
Full time
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
02/02/2026
Full time
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
A leading social housing contractor is looking for a Tenant Liaison Officer to join their team in Flintshire on a permanent basis. The successful candidate will develop relationships with residents, provide support during maintenance works, and manage their own appointments. Required skills include strong customer service and relationship building. A full driving licence and ideally a CSCS Card are necessary. The salary is £27k plus a £3k car allowance and mileage.
02/02/2026
Full time
A leading social housing contractor is looking for a Tenant Liaison Officer to join their team in Flintshire on a permanent basis. The successful candidate will develop relationships with residents, provide support during maintenance works, and manage their own appointments. Required skills include strong customer service and relationship building. A full driving licence and ideally a CSCS Card are necessary. The salary is £27k plus a £3k car allowance and mileage.
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
02/02/2026
Full time
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Jones Lang LaSalle Incorporated
Edinburgh, Midlothian
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
02/02/2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
