Assistant Manager

Role: Estate Assistant Delivery Manager (Waste & Planned)

Location: Chatham, Medway

Salary: £40,000 per annum (weekly paid)

Potential Temp to Perm Position with initial three months fixed term contract

The Assistant Managers of our client Direct Labour Organisation (DLO) operate in a performance environment. The Assistant

Managers deal with effective management of our internal resource to repair and maintain our Housing Stock and Estate Areas. Your role is about resource and performance management. You ll work closely with the Delivery Managers and act as an ambassador for client estates. You ll lead a team of front-line skilled operatives to deliver excellent and high-performing service.

The Operatives are our front-line work force and represent our efforts as a visible landlord. Your role is to manage the performance of Operatives within our Direct Labour Organisation to deliver service excellence for customers with quality works achieved and best value for client s estate. You will be monitoring team performance, undertaking pre, post and work in progress inspections, as well as Health and Safety Inspections.

You will be providing technical advice to the Operatives in the delivery of their work and managing customers expectations over scope and delivery of works. You will be ensuring productivity of operatives and work with our Planners to programme works efficiently within our Service Level Agreements.

You will be ensuring the Operatives have the right tools, materials, and safety protection to undertake their roles appropriately. This will include audits of equipment and van checks.

You will undertake regular performance reviews of Operatives and develop individual and team plans to develop staff and improve performance. You will be provided with a company van to provide visible presence on the estates.

You will lead the planning and implementation of projects, carry out Project evaluation with results measurement, planning and scheduling timelines, with financial management and reporting regularly to Senior management

Duties and Responsibilities:

• Delivering excellent operational performance by leading a team of Operatives to deliver a right first time service for customers. Ensuring that our service delivers the best it can for our customers, relentlessly owning and driving excellent customer service and taking responsibility for making things happen
• Ensuring the appropriate outcomes are reached and customers receive an excellent service. Ensuring that any follow-on cases are managed effectively, reaching customer driven outcomes within appropriate timescales
• Deploying coaching and performance management skills to make sure the service is managed effectively and that Operatives take ownership of customer queries
• Ensuring that the right resources are in place to deal with current and predicted workload priorities at the right time, on an on-going basis
• Using customer insight, performance data, quality checks and your own observations to coach, give feedback and create development plans for team members, ensuring a relentless focus on the delivery of results and that the potential of team members is realised. Also use information to feedback to the Delivery Managers, to shape and influence strategy and policies
• Supporting your team to resolve non standard or escalated queries / issues, drawing on the expertise of others if necessary
• Proactively looking for ways to embrace changes, and encouraging team members to do so, in order to continually improve our service offer to customers. Includes coaching others to embrace new technologies
• Proactively identifying risks and appropriate mitigations, or escalating where appropriate. Ensuring works are completed to appropriate standards to ensure legislator and regulatory compliance. Ensuring highest standards of health and safety. Investigation, recording and developing of lessons learnt from accidents or near misses
• Ensuring all activities assigned from within T1000 Health and Safety app are delivered in target time
• Ensuring a robust out of hours service is in place, including being part of the management call out rota
• Meeting budgetary objectives, financial management, tracking project performance
• Contract Management
• Leading the planning and implementation of projects
• Project evaluations and results measurement, planning and scheduling timelines in conjunction with the senior planner
• Being responsible for performance of all teams involved in the management of waste on our Estates
• Take an active part in delivering projects within the DLO Improvement Plan
• Be responsible for ensuring all team members deliver orgnisational asks within target time
• Ensuring all 1-2-1 nd on tracks are delivered with the team
• Being an active part of the team delivering 100% of Estate Inspections with involved stakeholders
• Working with service charge team to ensure all works are coded appropriately to properties.

What s essential:

Technical knowledge in delivery of operative based works

Good knowledge of Minor repairs, diagnosis and remedy of defects

Good working knowledge of European playground standards EN1176 & EN1177

Demonstrable experience gained within a grounds Maintenance/caretaking service

Experience in ensuring all machinery are maintained and safe to operate

Experience in ensuring all tools and equipment are well maintained, clean and serviceable

Strong people management skills / team leading experience

Experience of leading and motivating a team to deliver excellent results, managing performance and ensuring that the potential of each team member is realised

Working effectively with and influencing colleagues & stakeholders across the business

Excellent customer communication skills

Seeing the bigger picture in the wider delivery of Client s Estate services

Good communicator across internal team

Taking ownership for delivery of service including follow on work (external contractors) from initial inspection of works

Full driving licence

Competent with ICT systems and handheld devices

Exceptional eye for detail on delivery of service

Good knowledge of contract management

Good knowledge of budgetary objectives, financial management, tracking project performance

Leading the planning and implementation of projects

Health & Safety qualification

Immediate start and paid weekly.