Lettings Branch Manager

Role: Lettings Branch ManagerLocation: HarrogateSalary: £35,000 - £50,000pa (£35,000 basic, OTE up to £50,000)Hours: Monday-Friday 9.00am-5.30pm, Saturday Rota (1 in 4) - 9am-4pm About the role: Our client is a forward thinking, independent lettings agency based in Harrogate with exciting expansion plans. They are now looking for an experienced and ambitious Lettings Branch Manager to join their team and play a key role in driving the business forward. This is a fantastic opportunity for a dynamic lettings professional who thrives in a hands on role and is eager to be part of a growing, entrepreneurial business. If you're looking to step into a leadership position where you can make a real impact, this could be the role for you. Key Responsibilities of the Lettings Branch Manager:

• Conduct professional property valuations and successfully convert appraisals into new lettings instructions by building strong, trust based relationships with landlords.
• Proactively drive the growth of the lettings portfolio by identifying new opportunities through strategic marketing, networking, referrals and landlord acquisition initiatives.
• Stay informed on local market trends to advise landlords on renewals and rental pricing.
• Proactively manage tenancy extensions and rent reviews to maximise landlord returns.
• Oversee the end to end lettings process, including handling enquiries, arranging and conducting viewings, negotiating offers and ensuring smooth and compliant progression through referencing, tenancy agreements and move ins.
• Lead, inspire and support a dedicated lettings team to consistently deliver high performance and outstanding customer service, aligned with company goals and performance targets.
• Ensure all lettings activities are compliant with current legislation and adhere to industry standards, maintaining a high level of professionalism and due diligence.
• Contribute to wider business operations when required, providing support across departments during peak periods or staff absences to ensure smooth business continuity.

Skills & Experience Required for the role:

• Proven success in residential lettings, ideally in a Manager, Assistant Manager, or Senior Negotiator role.
• ARLA Qualified (Level 3), or committed to achieving the qualification within two years.
• Strong background in conducting property valuations, securing new instructions and expanding lettings portfolios.
• Confident and capable leader with experience in motivating, mentoring and developing high performing teams.
• Results driven with a clear focus on increasing revenue, improving performance and growing market share.
• Excellent interpersonal and communication skills, with the ability to engage effectively with landlords, tenants and colleagues.
• In depth understanding of current lettings legislation, regulatory compliance and industry best practices.
• Confident in using lettings CRM platforms and digital tools to enhance efficiency and improve service delivery.

This is an exciting opportunity to join a growing independent lettings agency with big ambitions for the future. Whether you're an experienced Lettings Manager, Assistant Manager, or Senior Negotiator ready to take the next step in your career - we'd love to hear from you! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.