Block Manager

Job Title: Block ManagerLocation: Edgware, Barnet, Greater London, United KingdomCompany: Benjamin Stevens Estate Agents

About Us:Benjamin Stevens is a trusted estate agency delivering high-quality property management services across London and the surrounding areas. With a strong reputation for professionalism and client care, we specialise in managing residential blocks and estates with efficiency, transparency, and integrity.

Role Overview:We are seeking an experienced and organised Block Manager to oversee the management of a portfolio of residential blocks. The successful candidate will be responsible for ensuring that all properties under management are well-maintained, compliant, and run smoothly, while providing excellent service to leaseholders, freeholders, and residents. This is a client-facing role requiring strong communication, organisational, and problem-solving skills.

Key Responsibilities:

• Manage a portfolio of residential blocks, acting as the main point of contact for leaseholders, freeholders, and residents.

• Oversee day-to-day operations including repairs, maintenance, and contractor management.

• Ensure compliance with relevant legislation, health & safety requirements, and lease obligations.

• Prepare and monitor annual service charge budgets and accounts.

• Handle collection of service charges, arrears management, and financial reporting.

• Organise and attend residents' meetings, AGMs, and directors' meetings, preparing documentation and minutes as required.

• Manage and instruct contractors, surveyors, and suppliers to deliver quality services within budget.

• Conduct regular site inspections and ensure estates are maintained to the highest standards.

• Resolve disputes and complaints efficiently, maintaining positive client relationships.

• Provide professional advice and guidance to clients regarding lease terms, compliance, and property management best practices.

Skills & Experience Required:

• Proven experience in block or property management (IRPM qualification desirable).

• Strong understanding of leasehold legislation, health & safety, and compliance.

• Excellent organisational and time management skills.

• Confident communicator with the ability to manage multiple stakeholders.

• Strong financial acumen and experience preparing/managing service charge budgets.

• Proficient in Microsoft Office and property management software.

• Ability to work both independently and as part of a team.

• Valid UK driving licence is essential

What We Offer:

• Competitive salary with an attractive commission structure.

• Convenient on-site parking for staff.

• Career development and training support.

• A supportive and professional working environment.

• Opportunity to grow within a respected and expanding estate agency.