Regional Operations Manager

Our clients specialise in delivering quality housing solutions in England, working with local authorities, landlords. We provide a range of services, i.e., property inspections, maintenance, clearance and repairs. As we continue to grow year on year, we are looking to add a Regional Operations Manager.

The right person will lead, be responsible for our field-based operational teams and ensure the continuous delivery of our property services.

As a Regional Operations Manager, your responsibilities will be overseeing, coordinating our multiple field-based departments, property inspections, maintenance, clearance and repairs and multi-skilled maintenance engineers.

The Regional Operations Manager will drive performance, deliver a consistent quality service, maintain health & safety compliance, and maintain and add high-performing people with strong leadership, communication skills.

Supporting Buckinghamshire, Hertfordshire, Bedfordshire, Northamptonshire, Warwickshire, Leicestershire, and the Midlands.

Key Responsibilities - Regional Operations Manager

• Lead and support field-based teams.
• Manage daily field operations to ensure timely and high-quality service delivery across all workstreams.
• Coach and mentor staff, fostering a positive culture, respect, and continuous improvement.
• Monitor and report on KPIs related to operational efficiency, compliance, customer satisfaction, and team performance.
• Ensure all services are delivered in full compliance with health and safety standards and internal policies.
• Work closely with internal departments (e.g., housing, customer services, procurement).
• Implement process improvements to increase efficiency and reduce operational costs without compromising quality.
• Ensure proper allocation of resources, equipment and staffing across the region(s).
• Build strong relationships with external stakeholders.

Right Individual - Regional Operations Manager

The right individual will be positive, a strong leader who has experience, success in property operations and maintenance.

Essential - Regional Operations Manager

• Proven experience managing field-based operational teams within property, housing, facilities or maintenance sectors.
• Strong people management and leadership skills.
• Demonstrable experience across multiple disciplines (inspections, maintenance, repairs.
• Excellent organisational and problem-solving skills.
• Comfortable working across a Regional environment with a hands-on approach when required.
• Full UK driving licence.
• Strong knowledge of health & safety standards and compliance practices.Relevant trade qualification, i.e., plumbing, gas, electrical, building fabric.

• Experience working with local authorities or in the social housing sector.
• Familiarity with digital field service tools and reporting systems.

Benefits - Regional Operations Manager

• Company vehicle fully expensed
• 33 days holiday, inclusive of bank holidays
• Pension scheme
• Bonus Scheme
• Equipment & tools provided
• Ongoing training and career development