Head of Crewing & Customer Operations

Head of Crewing & Customer Operations page is loaded Head of Crewing & Customer Operationslocations: Tees Local Officetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 3, 2025 (19 days left to apply)job requisition id: JR3188 Head of Crewing and Customer Operations The Role This is not a maritime technical role - it's a leadership and operational management role. If you've led large teams through daily operational challenges, managed complex scheduling, and built resilience in environments with constant change and high demand - this is for you! As Head of Crewing and Customer Operations, you'll provide operational and strategic direction combined with leadership to the managers and teams responsible for the daily running of our crewing and customer operations functions.This role demands a strong, resilient leader who thrives in a fast-paced, high-pressure environment. You'll guide the operational leaders through daily operational challenges, while building a culture of collaboration and accountability.You'll act as the bridge between senior management and operations - ensuring both crewing and customer operations deliver consistently safe, reliable, and customer-focused performance. Key Responsibilities Lead and develop direct reports who manage the Crewing and Customer Operations functions, ensuring strong leadership and accountability across both areas. Manage, coach and support frontline leaders to handle the demands of a high-tempo environment and make sound operational decisions under pressure. Stabilise and strengthen teams, improving engagement, retention, and communication across all levels. Introduce structure, clarity, and process discipline to reduce day to day people and operational challenges and enable proactive decision-making. Ensure outstanding customer service delivery, working closely with internal stakeholders and Crewing and Customer Operations to ensure reliable, on-time operations that meet client expectations. Collaborate cross-functionally to align people capability with operational needs. Monitor and improve key performance indicators - including crew utilisation, service delivery, and workforce stability. Champion safety, wellbeing, and continuous improvement across all operations. About You You're a strong, hands-on leader who knows how to manage people in a fast-paced operational environment. You excel at leading other leaders, building trust quickly, and driving accountability in environments where priorities shift by the hour. You'll Bring: 5+ years of experience in maritime, logistics, or other high-intensity operational settings. Proven leadership of multi-functional operational teams with direct reports. Experience improving retention and engagement in environments with workforce challenges. Excellent stakeholder management and communication skills, with the ability to influence and unite diverse teams. A calm, decisive leadership style and strong personal resilience. A passion for developing people and instilling structure, ownership, and pride in operational delivery. Building a Diverse Workplace In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.Don't meet every single have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you! How to Apply To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.Svitzer is a people company. Offering uninterrupted marine solutions requires not only the best equipment but also the best people. Our ambition is to attract and continuously develop the industry's best craftsmen. Both at sea and on land - worldwide, wherever our customers do business. We are driven by skilled, professional and dedicated people and we work together as one company to provide safe, reliable and efficient services to our customers. We support and develop our people's skills and capabilities and we care for the development of both teams and individuals. To best serve our customers, we strive to ensure the right people and the best teams for the job, every time and we believe diversity is a strength.