CCTV Control Room Supervisor

CCTV Control Room Supervisor

Location: Peterborough
Salary: £35,000 to £38,300 per annum (dependent on experience)
Hours: Full-time 4 days on and 3 off in a 7 day period (48 hours a week)
Every Saturday & Sunday (7am - 7pm) + 2 additional 12-hour shifts (Flexible as to when these are worked) within a 7 day period - at least 1 to 2 hours must cross over with the night shift of 7pm - 7am (flexible weekday cover, including some nights, weekends & bank holidays)

Join a Leading Security Operations Team!

We're recruiting an experienced CCTV Control Room Supervisor on behalf of a respected security services company. This is an exciting opportunity for a proactive and professional individual to take a key leadership role within a new fast-paced 24/7 Control Room environment.

As the Control Room Supervisor, you'll oversee day-to-day monitoring operations, ensure service excellence, and support a small, dedicated team of Controllers to deliver continuous, compliant, and high-quality security monitoring for multiple client sites.

Key Responsibilities

• Oversee live CCTV systems, alarms, and security feeds, responding swiftly to incidents and system alerts.

• Lead and support two Control Room Controllers, ensuring operational coverage and smooth handovers between shifts.

• Manage staff rotas and maintain accurate incident logs and compliance documentation.

• Liaise with emergency services, mobile patrols, and client representatives during incidents.

• Conduct equipment checks, maintain system integrity, and ensure adherence to GDPR, SIA, and BS 7958 standards.

• Act as first point of escalation for operational or technical issues within the Control Room.

About You

Essential Experience & Skills:

• Proven background in CCTV monitoring, control room, or security operations.

• Valid SIA CCTV (Public Space Surveillance) Licence and enhanced DBS check.

• Previous supervisory or team leadership experience.

• Excellent communication, incident reporting, and IT skills.

• Calm, decisive, and professional under pressure.

• Strong knowledge of data protection, confidentiality, and incident escalation procedures.

Desirable:

• Familiarity with NSI/SSAIB monitoring standards.

• Experience using workforce or incident management systems.

• Current First Aid qualification.

What's in It for You

• Competitive salary up to £38,300 (DOE)

• Structured training and ongoing professional development

• Supportive management and a collaborative team environment

• Opportunities to grow within a respected, compliance-focused organisation

Additional Requirements

• Must pass BS 7858 security screening.

• Must maintain a valid SIA licence throughout employment.

• Participation in periodic training and competency reviews.

If you want to be part of something new and exciting and you're a confident leader with a sharp eye for detail and a passion for safety and service excellence we want to hear from you!