Site Supervisor- Smart Metering

Job Title:Site Supervisor - Smart Metering (Suffolk area)

Location: Suffolk (Field-based)

Contract Type: Full-time, Permanent

Reports to: Delivery Manager

Role Overview

We are seeking a proactive and safety-focused Site Supervisor to oversee daily field operations on our Smart Water Metering Contract across Suffolk. The successful candidate will play a key role in supervising site activities, ensuring all work is delivered to a high standard of safety, quality, and compliance.

This role is ideal for someone with strong leadership and communication skills, who is well-versed in street works, site safety, and utility regulations. NSWRA Supervisor Units and EUSR Water Hygiene certification are mandatory.

Key Responsibilities

• Daily Site Supervision:
• Oversee and coordinate the activities of smart metering installation teams, ensuring works are completed safely, efficiently, and in line with contract and regulatory standards.
• Safety & Compliance:
• Ensure strict adherence to Health & Safety regulations, including the New Roads and Street Works Act (NRSWA), and enforce all safety protocols on site.
• Quality Assurance:
• Monitor the quality of installation works, conduct audits and inspections, and ensure any non-conformances are addressed and closed out promptly.
• Site Coordination:
• Liaise with delivery managers, planners, and engineers to ensure efficient site setups, traffic management, reinstatement, and client requirements are met.
• Customer Interaction:
• Act as a site-level point of contact for customer queries, complaints, or access issues. Support teams in delivering a positive customer experience.
• Team Support & Briefings:
• Deliver daily briefings, toolbox talks, and support operational teams in the field. Ensure teams are fully briefed on job requirements, risks, and safety measures.
• Documentation & Reporting:
• Maintain accurate site records, safety checks, and daily progress updates. Report incidents, near misses, and site issues in a timely manner.

Required Qualifications & Certifications

• NRSWA Supervisor Units (Essential - Must be valid)
• EUSR Water Hygiene Card (Essential - Must be valid)
• Must have water utilities experience (preferably smart metering experience)
• Full UK Driving Licence
• Experience supervising street works, utility or metering teams
• Good working knowledge of Health & Safety legislation and best practices in utility environments

Desirable Experience & Skills

• Previous experience in smart water metering or similar work stream
• First Aid at Work certification
• Strong understanding of reinstatement practices and traffic management
• Competent using handheld/mobile technology for reporting and auditing
• Ability to work independently and manage multiple teams across a geographic region

What We Offer

• Competitive salary and company vehicle
• Fuel card and equipment provided
• Ongoing training and development opportunities
• Supportive and safety-first working culture

Working Hours: Monday-Friday (occasional evening or weekend visits may be required)