Resident Liaison Officer

Job Description: Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team working with contracts in Norwich and the surrounding areas. Vehicle and fuel card are included. Working Hours - Monday - Friday 8am-5pm 31- 32k dependent on experience. Duties and Responsibilities. -Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home. -To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. -Visiting properties at survey stage to carry out pre-start visitis or phone calls. -Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work. -Assist with health & safety checks. -Deal with complaints including initial and follow up visits. -Accurately record and acknowledge all customer contacts. -Maintain communication to the highest possible standards of customer care with residents and site teams. Requirements - Experience of working in the social housing sector ideally in a similar role. - Excellent customer service skills and experience of working with the general public in a customer facing role. - Full driving license as you will need to travel and meet with tenants, no more than 6 points - IT skills specifically Microsoft Office and Excel Benefits - Van / Fuel card provided or Car allowance and mileage paid - Laptop and Smartphone provided - Flexible working available - 25 days annual holiday plus bank holidays Please apply with your up to date CV via the link or call Harriet on (phone number removed).