Job Description
A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months.
Key responsibilities are as follows
Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses
Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff
Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard
Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems
Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation
Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment
Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents
Support the team with regular cost and quality audits for all aspects of repair works
Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs
Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring
Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance
Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out
Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate
Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience
Hybrid arrangements will be considered after successful completion of probation and contingent on performance
PAYE £22.27 Umbrella £29.45 4 days based in the office and 1 day from home
Essential requirements
Previous experience in managing responsive repairs is essential
Highly organised and experience of managing conflicting priorities in a busy office environment
Experience in working in a customer service environment
Experience of providing performance monitoring and commentary against business targets
Experience working to meet key performance indicators
Excellent communication and interpersonal skills
Problem-solving and decision-making skills.
Good understanding of the relevant legislation, statutory and regulatory requirements
Must be able to interview from the 2nd of Oct or from week commencing the 6th of Oct and able to start on the WC 13th of October
