Resident Liaison officer

Resident Liaison Officer (RLO)

Job Title: Resident Liaison Officer Location: Milton Keynes (MK7), Bedford, Luton Pay Rate: £17 - £22 per hour Contract: Temporary to Permanent

Experienced RLO Needed! Long-Term Role with a Key Refurbishment Project.

Are you a proactive and experienced Resident Liaison Officer with a background in social housing or construction We have an immediate and long-term opportunity for a skilled RLO to join our team on a key refurbishment contract. This is a chance to secure a stable temp-to-perm role and make a real impact on residents' lives.

The Role

This is an ongoing contract focused on essential kitchen and bathroom (K&B) works, with some elements of the project falling under the Social Housing Decarbonisation Fund (SHDF). You will be the vital link between our team and residents, ensuring a smooth and positive experience from start to finish.

Based out of our office in MK7, this is a mobile role that requires a car driver to cover sites across Luton, Bedford, and Milton Keynes.

Your Responsibilities

• Resident Engagement: Serve as the primary point of contact for residents, providing transparent and consistent communication.

• Issue Resolution: Proactively manage and resolve resident queries and concerns with a solutions-focused approach.

• Access Management: Coordinate and schedule access for our tradespeople to ensure timely project delivery across a broad patch.

• Documentation: Maintain accurate records of all resident interactions and project progress.

Candidate Profile

• Proven Experience: You must be an experienced RLO, ready to hit the ground running.

• Driving & Mobility: A full UK driving license and a personal vehicle are essential. Site mileage will be paid to cover your travel.

• Communication Skills: Exceptional interpersonal skills and the ability to build trust and rapport with a diverse range of people.

• Problem Solver: A proactive and empathetic approach to managing challenges.

If you are a dedicated and skilled RLO who wants to work on a meaningful, long-term project, we want to hear from you. Apply now for an immediate start!