The Head of Resident, Experience is a senior leadership role within JRHT. This post provides strategic leadership and management for the Folk Hall, Communities Development Officer, Resident Involvement Officer, Money and Benefit Advice, Digital Inclusion, Complaints and Customer Service Centre. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.Our values make us unique as an organisation. They show us what we care about, help us make decisions and show us how to behave. Built on trust Show they care Making a difference Description Key Responsibilities As a member of the leadership team within the Housing and Communities Directorate, work collaboratively with other Heads of Service and key stakeholders to deliver the strategic objectives of JRHT. Develop and review policies, procedures, marketing strategies, ensuring that they are up to date, legally compliant and meet the needs of our residents and wider communities. Implement policies effectively, ensuring that all colleagues are fully trained and understand their responsibilities. Ensure that all policies and procedures relating to the smooth operation of the Post Office located in the Folk Hall are delivered and monitored accordingly. To set the objectives for the team aligned to the delivery of the strategic objectives of JRHT. Develop and maintain strong networks and relationship with colleagues across JRHT and external organisation to ensure excellent service delivery and maximisation of the use of the Folk Hall and its resources. Promote and safeguard the welfare of residents and ensure appropriate safeguarding referrals are made to the relevant authorities where adults or young people are at risk. Maintain robust business continuity plans and perform all required emergency planning actions in the event of an emergency. Lead and motivate teams across all locations, promoting a culture of excellence and continuous improvement and ensuring that colleagues have the knowledge and skills to perform their roles effectively, through performance appraisals and constructive feedback. Develop, implement and maintain effective learning and development and successions planning strategy for the service. Develop and implement comprehensive strategies to address the needs of adults, including identifying gaps in services, forecasting future demands, and setting goals for service delivery. Responsible for partnership work with external contractors to provide a service to deliver the Tenant Satisfaction Survey, analyse the results and provide feedback to Director of Communities Profile CIH level 4 or 5 or willingness to work towards, or other comparable qualification. Extensive knowledge, experience and understanding of providing customer centric activities, events and service delivery within a social housing sector. Proven leadership experience in managing different activities, priorities and workloads across a variety of different subject matters and services. Understanding of the requirements around Tenant Satisfaction Measure surveys, and the Housing Ombudsman Complaint Handling Code. Delivery of transformational change and continuous service improvements which supports JRHT's strategic objectives, and those provided by the heritage and legacy of the Folk Hall. Proven experience of delivering excellent communications and interpersonal skills to build rapport with individuals, communities, stakeholders and colleagues. Knowledge, experience and understanding of the analytical skills to identify trends, assess needs and develop strategies, including the use of social value methodologies. Knowledge of risk management, health and safety compliance within a busy environment such as the Folk Hall. Proven ability to manage budgets and financial resources effectively, including ensuring that a clear marketing strategy and long term plans for the Folk Hall are created and delivered. Ability to lead, motivate and empower colleagues to be high performers and create a positive working environment for all. Job Offer Competitive salary of 65,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. If you are ready to make a difference and excel as the Head of Resident Experience, we encourage you to apply today.
Oct 22, 2025
Full time
The Head of Resident, Experience is a senior leadership role within JRHT. This post provides strategic leadership and management for the Folk Hall, Communities Development Officer, Resident Involvement Officer, Money and Benefit Advice, Digital Inclusion, Complaints and Customer Service Centre. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.Our values make us unique as an organisation. They show us what we care about, help us make decisions and show us how to behave. Built on trust Show they care Making a difference Description Key Responsibilities As a member of the leadership team within the Housing and Communities Directorate, work collaboratively with other Heads of Service and key stakeholders to deliver the strategic objectives of JRHT. Develop and review policies, procedures, marketing strategies, ensuring that they are up to date, legally compliant and meet the needs of our residents and wider communities. Implement policies effectively, ensuring that all colleagues are fully trained and understand their responsibilities. Ensure that all policies and procedures relating to the smooth operation of the Post Office located in the Folk Hall are delivered and monitored accordingly. To set the objectives for the team aligned to the delivery of the strategic objectives of JRHT. Develop and maintain strong networks and relationship with colleagues across JRHT and external organisation to ensure excellent service delivery and maximisation of the use of the Folk Hall and its resources. Promote and safeguard the welfare of residents and ensure appropriate safeguarding referrals are made to the relevant authorities where adults or young people are at risk. Maintain robust business continuity plans and perform all required emergency planning actions in the event of an emergency. Lead and motivate teams across all locations, promoting a culture of excellence and continuous improvement and ensuring that colleagues have the knowledge and skills to perform their roles effectively, through performance appraisals and constructive feedback. Develop, implement and maintain effective learning and development and successions planning strategy for the service. Develop and implement comprehensive strategies to address the needs of adults, including identifying gaps in services, forecasting future demands, and setting goals for service delivery. Responsible for partnership work with external contractors to provide a service to deliver the Tenant Satisfaction Survey, analyse the results and provide feedback to Director of Communities Profile CIH level 4 or 5 or willingness to work towards, or other comparable qualification. Extensive knowledge, experience and understanding of providing customer centric activities, events and service delivery within a social housing sector. Proven leadership experience in managing different activities, priorities and workloads across a variety of different subject matters and services. Understanding of the requirements around Tenant Satisfaction Measure surveys, and the Housing Ombudsman Complaint Handling Code. Delivery of transformational change and continuous service improvements which supports JRHT's strategic objectives, and those provided by the heritage and legacy of the Folk Hall. Proven experience of delivering excellent communications and interpersonal skills to build rapport with individuals, communities, stakeholders and colleagues. Knowledge, experience and understanding of the analytical skills to identify trends, assess needs and develop strategies, including the use of social value methodologies. Knowledge of risk management, health and safety compliance within a busy environment such as the Folk Hall. Proven ability to manage budgets and financial resources effectively, including ensuring that a clear marketing strategy and long term plans for the Folk Hall are created and delivered. Ability to lead, motivate and empower colleagues to be high performers and create a positive working environment for all. Job Offer Competitive salary of 65,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. If you are ready to make a difference and excel as the Head of Resident Experience, we encourage you to apply today.
Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager
Oct 22, 2025
Seasonal
Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager
Go back Nottinghamshire Healthcare NHS Foundation Trust Lead Property Officer The closing date is 12 November 2025 The Lead Property Officer supports both the Head of Property and Space Utilisation and the Property and Space Manager in managing the Trust's property portfolio, including project delivery, property acquisitions/disposals, and legal obligations. The role involves line managing Property Officers, handling complex property projects from start to finish, managing external consultants, maintaining property databases, and acting as a key contact for property-related enquiries. It requires strong organisational, communication, and property management skills. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies. Main duties of the job Manage and deliver Trust-wide property projects, especially complex or priority ones. Line manage Property Officer(s), supporting their development and project delivery. Provide legal property advice and liaise with solicitors, estate agents, and planners. Coordinate with other departments to ensure projects meet time and budget targets. Manage minor licence occupation agreements and oversee contract compliance. Maintain and update property databases and statutory returns (e.g., NHS Surplus Land, Insite). Oversee business rates and council tax management, including appeals. Act as first contact for property queries in absence of senior managers. About us comprises over 11,000 dedicated colleagues who every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment. Job responsibilities Lead on land and property acquisitions, disposals, lease/licence negotiations, and legal compliance across the Trusts portfolio. Line manage and develop Property Officers, allocate projects, and conduct performance appraisals. Liaise with external stakeholders and manage external consultants related to property legal, business rates, and commercial matters. Ensure all property data is accurate and submitted for statutory reporting. Manage budgets related to property infrastructure and projects, with delegated authority for spending. Implement policies ensuring legal, statutory, and Trust compliance on property matters. Provide specialist property management advice and support multi-disciplinary teams during property moves or projects. Regularly review property portfolio for compliance, licence agreements, and financial liabilities. Use project management skills to plan, coordinate, and deliver property projects aligned with Trust strategy. Undertake research, maintain comprehensive records, and ensure effective communication internally and externally. Demonstrate leadership, problem-solving, and decision-making capabilities in a complex and dynamic environment. Person Specification Qualifications Educated to degree level in a relevant discipline and/or relevant qualification in property Experience Significant experience in Property Management including property project delivery (irrelevant of public / private sector) Significant property experience in National Health Service or similar environment. Knowledge Property Management Project management Skills Excellent communication including verbal, written and presentational skills Skills and ability to think creatively with positive and enabling attitude (autonomous working) Report writing skills. Experience in operating and using Microsoft packages, Outlook, Word, Excel, Access, and Power Point etc Values All colleagues are expected to demonstrate within their application / interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Nottinghamshire Healthcare NHS Foundation Trust £47,810 to £54,710 a year per annum (pro rata for part time)
Oct 21, 2025
Full time
Go back Nottinghamshire Healthcare NHS Foundation Trust Lead Property Officer The closing date is 12 November 2025 The Lead Property Officer supports both the Head of Property and Space Utilisation and the Property and Space Manager in managing the Trust's property portfolio, including project delivery, property acquisitions/disposals, and legal obligations. The role involves line managing Property Officers, handling complex property projects from start to finish, managing external consultants, maintaining property databases, and acting as a key contact for property-related enquiries. It requires strong organisational, communication, and property management skills. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies. Main duties of the job Manage and deliver Trust-wide property projects, especially complex or priority ones. Line manage Property Officer(s), supporting their development and project delivery. Provide legal property advice and liaise with solicitors, estate agents, and planners. Coordinate with other departments to ensure projects meet time and budget targets. Manage minor licence occupation agreements and oversee contract compliance. Maintain and update property databases and statutory returns (e.g., NHS Surplus Land, Insite). Oversee business rates and council tax management, including appeals. Act as first contact for property queries in absence of senior managers. About us comprises over 11,000 dedicated colleagues who every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment. Job responsibilities Lead on land and property acquisitions, disposals, lease/licence negotiations, and legal compliance across the Trusts portfolio. Line manage and develop Property Officers, allocate projects, and conduct performance appraisals. Liaise with external stakeholders and manage external consultants related to property legal, business rates, and commercial matters. Ensure all property data is accurate and submitted for statutory reporting. Manage budgets related to property infrastructure and projects, with delegated authority for spending. Implement policies ensuring legal, statutory, and Trust compliance on property matters. Provide specialist property management advice and support multi-disciplinary teams during property moves or projects. Regularly review property portfolio for compliance, licence agreements, and financial liabilities. Use project management skills to plan, coordinate, and deliver property projects aligned with Trust strategy. Undertake research, maintain comprehensive records, and ensure effective communication internally and externally. Demonstrate leadership, problem-solving, and decision-making capabilities in a complex and dynamic environment. Person Specification Qualifications Educated to degree level in a relevant discipline and/or relevant qualification in property Experience Significant experience in Property Management including property project delivery (irrelevant of public / private sector) Significant property experience in National Health Service or similar environment. Knowledge Property Management Project management Skills Excellent communication including verbal, written and presentational skills Skills and ability to think creatively with positive and enabling attitude (autonomous working) Report writing skills. Experience in operating and using Microsoft packages, Outlook, Word, Excel, Access, and Power Point etc Values All colleagues are expected to demonstrate within their application / interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Nottinghamshire Healthcare NHS Foundation Trust £47,810 to £54,710 a year per annum (pro rata for part time)
Property Project Support Officer Temporary Contract Home working role with Occasional Travel National Role - Applicants accepted from across UK 35 hours per week £32,244.24 per annum At Sanctuary Care, you'll be part of something meaningful. We are a forward thinking organization with big plans for growth. Our people-both staff and residents-are at the heart of everything we do. That's why we invest in your training, encourage teamwork, and provide the support and resources you need to succeed. As we continue to grow, we're looking for an experienced Property Project Support Officer to help with business analysis, project coordination, and administrative tasks. In this role, you'll play a key part in ensuring projects across the organization are delivered successfully. Responsibilities of a Property Project Support Officer Clearly present information to managers and stakeholders, including process maps, business data, and project details. Help deliver capital reinvestment projects by keeping project plans, risk logs, and other documents up to date. Ensure resources are used effectively to support regional teams in delivering services while following policies, procedures, and regulations. Analyze data to identify areas for improvement and support business performance and compliance. Communicate effectively with internal and external stakeholders to address any issues. Participate in meetings with contractors, track performance using agreed KPIs, and implement improvement plans when needed. Attend meetings, take minutes, and ensure accurate record keeping. Support special projects and initiatives that align with Sanctuary Care's values and goals. Work experience required Experience supporting property related projects. Basic understanding of project management methods. Familiarity with business processes and modelling. Ability to manage deadlines and prioritize tasks for both yourself and others. Experience in producing and analyzing accurate information. Strong problem solving skills, including diagnosing issues and implementing solutions. Experience writing detailed requirement documents or creating process improvement maps. Supporting contractor management. Providing administrative support to a remote or dispersed team. Required Skills NVQ Level 3 or equivalent in a relevant field. Strong written and spoken English. Good interpersonal and customer service skills. Effective communication, negotiation, and presentation skills. Ability to work well in a team. Skilled in extracting and analyzing data from computer systems. Strong organizational and planning abilities. Ability to work independently and use initiative. Basic report writing skills. Proficiency in Microsoft 365 at an intermediate level. A current driving licence and access to your own vehicle is essential. Your Mind and Body Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period) Confidential 24/7 employee advice service (Includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme Your Financial Wellbeing Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period Your Job 25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Ability to be part of our inclusive staff networks like the Parent Network and Disability Network Loyalty recognition scheme for 12 month's service onwards Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Oct 19, 2025
Full time
Property Project Support Officer Temporary Contract Home working role with Occasional Travel National Role - Applicants accepted from across UK 35 hours per week £32,244.24 per annum At Sanctuary Care, you'll be part of something meaningful. We are a forward thinking organization with big plans for growth. Our people-both staff and residents-are at the heart of everything we do. That's why we invest in your training, encourage teamwork, and provide the support and resources you need to succeed. As we continue to grow, we're looking for an experienced Property Project Support Officer to help with business analysis, project coordination, and administrative tasks. In this role, you'll play a key part in ensuring projects across the organization are delivered successfully. Responsibilities of a Property Project Support Officer Clearly present information to managers and stakeholders, including process maps, business data, and project details. Help deliver capital reinvestment projects by keeping project plans, risk logs, and other documents up to date. Ensure resources are used effectively to support regional teams in delivering services while following policies, procedures, and regulations. Analyze data to identify areas for improvement and support business performance and compliance. Communicate effectively with internal and external stakeholders to address any issues. Participate in meetings with contractors, track performance using agreed KPIs, and implement improvement plans when needed. Attend meetings, take minutes, and ensure accurate record keeping. Support special projects and initiatives that align with Sanctuary Care's values and goals. Work experience required Experience supporting property related projects. Basic understanding of project management methods. Familiarity with business processes and modelling. Ability to manage deadlines and prioritize tasks for both yourself and others. Experience in producing and analyzing accurate information. Strong problem solving skills, including diagnosing issues and implementing solutions. Experience writing detailed requirement documents or creating process improvement maps. Supporting contractor management. Providing administrative support to a remote or dispersed team. Required Skills NVQ Level 3 or equivalent in a relevant field. Strong written and spoken English. Good interpersonal and customer service skills. Effective communication, negotiation, and presentation skills. Ability to work well in a team. Skilled in extracting and analyzing data from computer systems. Strong organizational and planning abilities. Ability to work independently and use initiative. Basic report writing skills. Proficiency in Microsoft 365 at an intermediate level. A current driving licence and access to your own vehicle is essential. Your Mind and Body Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period) Confidential 24/7 employee advice service (Includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme Your Financial Wellbeing Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period Your Job 25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Ability to be part of our inclusive staff networks like the Parent Network and Disability Network Loyalty recognition scheme for 12 month's service onwards Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings. Join us as a Vetting Officer working on Aviation and MOD projects, based at Brize Norton. You will assist in handling vetting, pass applications, and provide top-notch admin support to keep projects running smoothly, and be part of a team that values efficiency and compliance. About you At least 4 GCSE's (or equivalent) including English At least 2 years' experience in a similar role Computer Literate Positive & proactive approach Good English and telephone manner Discretion and Confidentiality If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Oct 09, 2025
Full time
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings. Join us as a Vetting Officer working on Aviation and MOD projects, based at Brize Norton. You will assist in handling vetting, pass applications, and provide top-notch admin support to keep projects running smoothly, and be part of a team that values efficiency and compliance. About you At least 4 GCSE's (or equivalent) including English At least 2 years' experience in a similar role Computer Literate Positive & proactive approach Good English and telephone manner Discretion and Confidentiality If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Welfare and Digital Inclusion Partner A place to create moments that matter Location: Camberley, Hybrid Salary: £40,305 per annum including regional allowance and essential user car allowance Contact Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive. In this dynamic and rewarding role, you ll: • Connect with customers to understand their vulnerabilities and identify tailored support solutions. • Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives. • Champion financial and digital inclusion, helping people navigate challenges and build resilience. • Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships. • Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance. This is more than a job - it s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives. To view/download the Welfare and Digital Inclusion Partner job description please click here. Salary The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance. About you • Strong knowledge of welfare benefits, grants, and income maximisation tools. • Understanding of digital inclusion methods and the delivery of high-quality services through technology. • Experience delivering support and guidance to customers across multiple communication channels. • Proven ability to work across departments and collaborate with multiple stakeholders. • Experience working with statutory and third-sector organisations to deliver services to vulnerable populations. • Strong understanding of GDPR and customer data handling, as well as safeguarding practices. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 16th October via Teams. Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 23rd October at our Camberley office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification REF-(Apply online only)
Sep 29, 2025
Full time
Welfare and Digital Inclusion Partner A place to create moments that matter Location: Camberley, Hybrid Salary: £40,305 per annum including regional allowance and essential user car allowance Contact Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive. In this dynamic and rewarding role, you ll: • Connect with customers to understand their vulnerabilities and identify tailored support solutions. • Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives. • Champion financial and digital inclusion, helping people navigate challenges and build resilience. • Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships. • Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance. This is more than a job - it s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives. To view/download the Welfare and Digital Inclusion Partner job description please click here. Salary The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance. About you • Strong knowledge of welfare benefits, grants, and income maximisation tools. • Understanding of digital inclusion methods and the delivery of high-quality services through technology. • Experience delivering support and guidance to customers across multiple communication channels. • Proven ability to work across departments and collaborate with multiple stakeholders. • Experience working with statutory and third-sector organisations to deliver services to vulnerable populations. • Strong understanding of GDPR and customer data handling, as well as safeguarding practices. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 16th October via Teams. Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 23rd October at our Camberley office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification REF-(Apply online only)
In a Nutshell…
We have a great opportunity for a Pre-Construction Design Coordinator to join our team within Vistry Partnerships West Midlands, at our office in Coleshill. As our Pre-Construction Design Coordinator you will support the generation of profitable tenders for authorisation and submission, in order to maximise the order pipeline and its conversion into market share, revenue and operating profit within the business unit. You will manage the process of designing the solution(s) for the project in order to meet or exceed customers' requirements. You will assist identify contractual, financial, technical and operational risks and to find opportunities for value engineering, in order to minimise risk and maximise gross profit on contracts. You will support the fulfilment of the pipeline of contracts safely, on time, and to the required quality while maximising gross profit and customers' satisfaction.
We are pleased to say, this role can accommodate agile working arrangements.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Agile working arrangements possible for this role
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Free private healthcare from your start date
Company contributory pension scheme
Life assurance - 3 x your annual salary
Sharesave scheme
Cycle to work scheme - up to £3000
Support with a professional membership
Denplan, GymFlex and many more…In return, what we would like from you…
Behave in line with our company values - Integrity, Caring and Quality
You will hold or be working toward a construction / design related professional qualification - HNC/HND/Degree
You will be a member of a Professional Body CIOB/RIBA/RICS
You will hold a relevant CSCS card
You will have experience of working within the Construction industry, specifically on Design and Build, new build and refurbishment projects, private spec housing, timber frame and social/affordable housing.
Positive attitude towards teamwork
More about this job…
Recommend appointment of consultants
Lead the design process with all consultants and in particular manage and scrutinize the Architectural layout to provide the business with the most efficient and financially viable appraisal.
Lead the town planning process, taking a site from allocation / outline decision to full planning application. You will be responsible for liaising with the planning officer to ensure the local authorities validation list is satisfied and planning will go to committee in a timely manner.
Generate and implement own ideas for engineering solutions, be able to critically appraise engineering solutions for better business outcomes.
Ensure consultants prepare detailed design in accordance with Employers Requirements and Contractors Proposals.
Manage and review the design development process ensuring value engineering and buildability are considered.
Manage the sectional agreements to ensure any S38, S278 have achieved technical sign off by the relevant authority such that the project can start on site once planning is awarded.
To ensure timely registration with warranty providers i.e. NHBC, Robust Details and Building Regulation Application.
Manage the preparation, approval and distribution of the Health and Safety File/Operating and Maintenance Manuals.
To ensure timely completion and issue of technical assessments, CfSH/BREEAM information, warranties, certificates and the like.
Set up information/drawing registers and ensure information control is in accordance with all relevant Company BMS Procedures and that a full archive of design information is retained.
Review design development to allow construction of works to follow safety working practices and be in accordance with current legislation, Group Policy and ProceduresFinally, let's tell you about us…
Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality.
We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Oct 08, 2021
Permanent
In a Nutshell…
We have a great opportunity for a Pre-Construction Design Coordinator to join our team within Vistry Partnerships West Midlands, at our office in Coleshill. As our Pre-Construction Design Coordinator you will support the generation of profitable tenders for authorisation and submission, in order to maximise the order pipeline and its conversion into market share, revenue and operating profit within the business unit. You will manage the process of designing the solution(s) for the project in order to meet or exceed customers' requirements. You will assist identify contractual, financial, technical and operational risks and to find opportunities for value engineering, in order to minimise risk and maximise gross profit on contracts. You will support the fulfilment of the pipeline of contracts safely, on time, and to the required quality while maximising gross profit and customers' satisfaction.
We are pleased to say, this role can accommodate agile working arrangements.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Agile working arrangements possible for this role
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Free private healthcare from your start date
Company contributory pension scheme
Life assurance - 3 x your annual salary
Sharesave scheme
Cycle to work scheme - up to £3000
Support with a professional membership
Denplan, GymFlex and many more…In return, what we would like from you…
Behave in line with our company values - Integrity, Caring and Quality
You will hold or be working toward a construction / design related professional qualification - HNC/HND/Degree
You will be a member of a Professional Body CIOB/RIBA/RICS
You will hold a relevant CSCS card
You will have experience of working within the Construction industry, specifically on Design and Build, new build and refurbishment projects, private spec housing, timber frame and social/affordable housing.
Positive attitude towards teamwork
More about this job…
Recommend appointment of consultants
Lead the design process with all consultants and in particular manage and scrutinize the Architectural layout to provide the business with the most efficient and financially viable appraisal.
Lead the town planning process, taking a site from allocation / outline decision to full planning application. You will be responsible for liaising with the planning officer to ensure the local authorities validation list is satisfied and planning will go to committee in a timely manner.
Generate and implement own ideas for engineering solutions, be able to critically appraise engineering solutions for better business outcomes.
Ensure consultants prepare detailed design in accordance with Employers Requirements and Contractors Proposals.
Manage and review the design development process ensuring value engineering and buildability are considered.
Manage the sectional agreements to ensure any S38, S278 have achieved technical sign off by the relevant authority such that the project can start on site once planning is awarded.
To ensure timely registration with warranty providers i.e. NHBC, Robust Details and Building Regulation Application.
Manage the preparation, approval and distribution of the Health and Safety File/Operating and Maintenance Manuals.
To ensure timely completion and issue of technical assessments, CfSH/BREEAM information, warranties, certificates and the like.
Set up information/drawing registers and ensure information control is in accordance with all relevant Company BMS Procedures and that a full archive of design information is retained.
Review design development to allow construction of works to follow safety working practices and be in accordance with current legislation, Group Policy and ProceduresFinally, let's tell you about us…
Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality.
We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
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