5 jobs found

Job Title: Assistant Chief Property Officer Location: Oxford Road, Manchester Salary: Competitive Job type: Full Time, Permanent Closing date: 02/11/2025 Are you an accomplished transformation professional seeking a pivotal leadership role supporting the Chief Property Officer in advancing the Directorate of Estates & Facilities toward its ambitious new goals? The University of Manchester is inviting applications for the position of Assistant to the Chief Property Officer. This role will play a critical part in formulating and executing strategic plans, driving service transformation, and enhancing the overall impact of the Directorate. The Estates & Facilities Directorate covers a broad spectrum of activities, from commercial services to the delivery of major projects, across an extensive and complex property portfolio. We are dedicated to optimising our estate and associated services, deploying innovative technologies, adopting modern working practices, strengthening collaborative leadership, and ensuring robust governance. We are committed to redefining the potential of our campus, supporting our staff, student communities, and innovation partners. If you are motivated by transformational and purposeful leadership and you aspire to shape the future of higher education on one of the UK's greatest university campuses, we encourage you to apply. About the Role: As Assistant to the Chief Property Officer, you will provide comprehensive support across transformational initiatives, finance, business management, change and resource management, business insight, continuous improvement, all aspects of our governance and our compliance requirements, and serve as the first line of support to the Chief Property Officer. You will be instrumental in assisting the Directorate and its senior leadership team in achieving organisational goals efficiently. Key Responsibilities: Reporting directly to the Chief Property Officer, you will: Lead the development and execution of the Estates & Facilities Directorate's core governance documentation from its 3 year Directorate Plan, to its People Plan, to the Directorate Risk Register etc., ensuring alignment of the Directorate with the University's overarching Manchester 2035 strategy. Prepare, support and manage essential management "pillar" documents e.g. Directorate Budget, Service Catalogues, Service Plans, Emergency Rotas, Overarching Directorate Project Workbook, Resource Schedules, Directorate Yearly Planner, Decision Forward Plan, Comms Plan etc. Prepare and develop key policy areas and action plans required to ensure the execution of the Estates and Facilities services are effective and impactful. Produce high-quality reports, analyses, and briefing materials to facilitate effective decision-making at the University's senior levels. Promote best practices and continuous improvement in portfolio, project, and programme management to ensure timely, on-budget, and quality outcomes. Oversee performance reporting and improvement planning, monitor progress against established metrics, and identify opportunities for enhancement. Coordinate and facilitate critical forums such as Leadership Transformation Days, Senior Leadership Team meetings, Extended Leadership sessions, and Improvement and Performance Clinics. Serve as a trusted advisor to the Chief Property Officer and senior stakeholders across Estates & Facilities, Professional Services, and Faculties. Handle complex and sensitive matters with professionalism, ensuring compliance with Information Governance, Data Protection, Equality and Diversity, and Health and Safety policies. Foster and champion, a positive, collaborative culture within Estates & Facilities, promoting values of inclusion, sustainability, and social responsibility. What We're Looking For: You'll be a highly skilled business professional with a proven ability to lead in large, complex environments. Your experience and qualities will include: Degree-level education or equivalent experience in the built environment or a complimentary sector Professional qualifications in project and change management (e.g. PRINCE2, APM, BCS,) or comparable experience A strong track record of delivering strategic and operational leadership, ideally within Higher Education or similarly complex sectors Expertise in portfolio, programme, and project management, including budgetary planning and performance reporting Outstanding communication, influencing, and relationship-building skills, with the confidence to engage at all levels A commitment to driving innovation, continuous improvement, and positive culture change Extra info: Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Deputy Director of Property Management, Senior Property Manager, Director of Property Operations, Assistant Director of Facilities, Regional Manager, Head of Estates, Assistant Director of Asset Management, may also be considered.

We're recruiting an experienced and highly motivated Senior Complaints Officer to join a dynamic corporate complaints and information team. This is a key role ensuring fair, transparent, and high-quality handling of corporate complaints and information requests, helping to drive service improvement and strengthen trust between residents and the organisation. You'll be joining at an important time, with the opportunity to make a real impact on how feedback is managed and learning is embedded across departments. Working closely with senior managers, elected members, and partner agencies, you'll help deliver a responsive, customer-focused service that supports accountability and continuous improvement. The Role Lead on the coordination and management of non-statutory and statutory complaints, ensuring compliance with relevant policies, procedures, and legislation. Review and investigate complex final stage complaints, drafting high-quality responses and developing action plans that drive service learning and improvement. Oversee the logging, tracking, and performance monitoring of complaints and information requests, ensuring statutory deadlines are met. Provide quality assurance for complaint responses, exercising professional judgement on tone, accuracy, and resolution. Act as a key advisor to managers, staff, and elected members on complaints handling and good practice. Support and develop a Complaints Coordinator, ensuring strong performance and professional growth. Contribute to cross-council training initiatives, ensuring consistent, customer-focused complaint handling across services. Liaise with internal teams, Ombudsman services, and partner organisations to manage high-risk or complex cases effectively. Use insight and data from complaints to identify trends, risks, and opportunities for service improvement. Key Requirements Proven experience in complaints management within a local authority or similar public sector environment. Strong knowledge of complaint legislation, policies, and regulatory frameworks. Excellent written and verbal communication skills, with the ability to influence, negotiate, and convey complex information clearly. High level of political awareness and risk management skills, able to work confidently with senior officers and elected members. Exceptional organisational and analytical skills, with the ability to manage large workloads and meet tight deadlines. Proven ability to produce clear, evidence-based reports and recommendations that drive service learning. Experience in data management, quality assurance, and performance reporting. Commitment to equality, diversity, and customer service excellence in all aspects of work. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Fleet Superintendent Are you ready to take the next step in your maritime career or bring your superintendent expertise to a new challenge? We are looking for a fleet superintendent to join our team, playing a key role in managing the technical and operational performance of our vessels. In this role, you will oversee budgets, ensure regulatory compliance, conduct audits, and drive continuous improvement across the fleet. Whether you are an experienced engineer ready to step into a superintendent role, or a seasoned superintendent seeking a rewarding challenge, this position offers the chance to make a real impact on fleet safety, efficiency, and operational excellence. Willa ccept applicants from Dublin or Rosslare, Belfast, Birkenhead, Holyhead or Glasgow Key Responsibilities Manage budget control for assigned vessels, ensuring expenses remain within approved limits. Provide insights on discrepancies and propose cost-reduction measures. Review and approve ship orders for repairs, dry-docking, refits, spares, and supplies in line with purchasing protocols. Oversee technical operations to maintain vessel certifications and regulatory compliance. Conduct scheduled audits and report serious safety or pollution incidents promptly. Keep senior management informed of any issues affecting vessel safety or performance. Ensure vessel procedures align with the Safety Management System (SMS) and legal standards through inspections. Monitor vessel performance and report technical issues as required. Track the Planned Maintenance System to ensure timely task completion and KPI adherence. Regularly inspect vessels, record findings, and ensure certifications for new or chartered vessels. Analyse technical incident reports and coordinate corrective actions. Collaborate with HSEQ, DPA/CSO, and other internal stakeholders as needed. Attend management meetings and liaise with external bodies such as Flag State, Classification Societies, and P&I Clubs. Support or lead projects as directed by management. Ensure compliance with environmental policies and international regulations. Work closely with Masters, Chief Engineers, and HR/People teams on staffing needs in Deck and Engine Room departments. What We Offer Competitive salary based on experience. Work-life balance supported by flexible arrangements. Pension and life assurance schemes. Health and wellbeing support, including medical, dental, and vision benefits. Professional development, training, and clear progression opportunities. Generous holiday allowance plus bank holidays. Employee assistance programme and lifestyle benefits. Who You Are We are looking for an individual with strong leadership qualities, excellent organisational skills, and a sharp eye for detail. A collaborative team player with strong communication skills will thrive in this role. This position suits experienced technical officers or engineers who are ready to step up into a superintendent role, as well as established superintendents looking for a new challenge. Qualifications Full driving licence. Senior Mariner, Senior Marine Engineer, or equivalent experience. Proven leadership experience. RoRo/RoPax experience desirable. Ref:S73 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Training and Improvement Officer Lyndhurst, New Forest Hybrid (50% office-based) £35,646 to £39,469 per annum We are looking for a proactive Training and Improvement Officer to support and enhance the performance of our Housing Services team. This is a great opportunity for someone who enjoys working with people, systems, and data to drive improvement and support service excellence. About the Role In this varied role, you will take the lead on coordinating and delivering training for housing staff, promoting best practice in system use and data handling. You ll also work with teams to support performance monitoring and service improvement initiatives, using tools such as Microsoft Excel and Power BI to provide insightful reporting. You ll be key to embedding a performance-focused culture and ensuring staff are confident and capable in using systems and interpreting data to improve service outcomes. Training and Improvement Officer Key Responsibilities Deliver and coordinate training on housing systems and Microsoft 365 tools. Support performance monitoring and improvement across housing services. Develop and maintain reports and dashboards using Excel and/or Power BI. Provide guidance on data quality and system best practice. Work with teams to track KPIs and support informed decision-making. Collaborate with colleagues and external partners to support projects and improvements. Training and Improvement Officer Skills Required: Strong knowledge of Microsoft Excel; Power BI experience desirable. Confident communicator who can deliver training and explain technical info clearly. Organised and detail-focused, with experience managing data and supporting performance. Experience working in local government, housing, or a similar environment is a plus. Project coordination skills and familiarity with system improvement work are desirable. Training and Improvement Officer Additional Info Hybrid working (50% office-based). Occasional travel may be required. Casual car user allowance if applicable. Understanding of safeguarding responsibilities required (training provided). Apply Today If you re passionate about helping teams perform at their best and have a knack for training and data, we d love to hear from you. Apply now through Pin Point Recruitment

Internally this will be known as: Compliance and Cyclical Works Coordinator About the role Social Housing property health and safety compliance is critical to safeguarding the security and wellbeing of our tenants. We are committed to applying diligence, care and relentless proactivity in our approach to this service. Our tenants and our Regulatory Body expect nothing less. We are looking for an exceptional candidate to establish, maintain and analyse our compliance, cyclical works and facilities management reporting systems, ensuring that compliance procedures are being adhered to and breaches are reported. You will play an active role in monitoring the safe delivery of construction contracts with our main provider, Mears, and with sub-contractors. By ensuring the highest standards of data quality and evidence logging, you will play a key role in monitoring contract performance and have the insight and innovation to forecast problems and apply preventative measures. About you Your excellent negotiation and influencing skills along with a collaborative mindset will enable you to build positive relationships with our stakeholders whilst demonstrating an unflinching commitment to due diligence and system integrity. With a qualification in Data Management, IT systems, Business Administration or Construction, you will have experience from within a property compliance / health and safety role and have good knowledge of the principles underpinning effective data quality, information compliance and business intelligence systems. You will have skills in collating, analysing and evaluating compliance data/information/intelligence to identify areas of improvement along with an understanding of GDPR legislation and its application in a Housing context. Your options for future career progression in this field will be further bolstered via full funding and time to study to achieve the new industry-standard VRQ qualifications in gas and electrical safety management. If you are passionate about ensuring the safety of our customers within an organisation that is committed to providing successful and sustainable tenancies then we would welcome your application to this role.