13 jobs found

Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info

Role Purpose The Surveyor is responsible for the works within the council's repairs team and that work will cover the following areas:- Disrepair work Refurbishment work (such and kitchen, bathroom and window renewals etc). Void Works Complex Repair Works Day to Day Repairs Damp and Mould Works The pre/mid and post inspection of any of the above. Responsibilities Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents. Support and manage a flexible approach to the deployment of resources within the Property Services Division to respond effectively to fluctuations in workload. Support and manage different types of work within the Property Services Division in response to the changes in the volume of work. Manage the local delivery of the repairs term contract. Ensure that all members of the team are fully conversant with the contract, including the terms and specifications. Oversee the local administration of the repairs contract. Ensure that requests for variations, extensions of time and payments are correctly assessed and carried out within the contractual timescales. Ensure that works not completed in time are chased and escalated where necessary. Ensure that reports are used regularly to ensure that client and contractor are updating the job management system fully and in a timely manner. Oversee the identification of leaks, rising damp, penetrating damp, and condensation across the Housing Property Services portfolio. Ensure that signs of damp caused by plumbing related problems because of leaking water or drainage pipes are diagnosed. Requirements Extensive experience in building surveying and/or repairs operational delivery or supervising contracts or disrepair case management in social housing / councils. Extensive experience of housing responsive repairs including experience of working in a customer service organization providing a high-quality service to members of the public consistently and sensitively, according to their needs and customer care standards. Must hold either a degree in building surveying and/or the equivalent experience in delivering the disrepair service. Demonstrate at least 3 to 5 years management experience FULL UK DRIVERS LICENSE Contract Initial 3 month contract with the opportunity to extend. Monday to Friday 9am to 5pm. This role will be carried out in the office and around the borough on a daily basis. PAYE via Umbrella / CIS if a UTR number is provided Must have a clean DBS If you are interested in this position APPLY NOW

Job Title: Head of Service Location: South London Contract Type: Temporary (Ongoing) Day Rate: 700 - 750 per day Start Date: ASAP Overview: We are working with a dynamic and forward-thinking South London local authority to appoint a highly experienced Head of Service to lead the Repairs and Damp & Mould portfolio within their Housing Directorate. This is a senior interim role requiring a hands-on, strategic leader to take ownership of the responsive repairs service, while also developing and driving the council's approach to tackling damp, mould, and condensation issues across its housing stock. The role is pivotal in delivering safe, decent, and high-quality homes for residents, with a clear focus on compliance, customer satisfaction, and service improvement. Key Responsibilities: Provide strategic and operational leadership of the housing repairs , voids , and damp & mould services. Lead the council's response to damp and mould complaints, ensuring timely inspections, root cause identification, and robust resolution strategies. Oversee and improve the delivery of day-to-day repairs, ensuring performance targets and KPIs are consistently met. Drive transformation and continuous improvement within the service, enhancing resident satisfaction and operational efficiency. Ensure compliance with all relevant legislation, including housing health and safety rating system (HHSRS), landlord obligations, and regulatory standards. Develop and implement a proactive damp and mould strategy, working closely with internal teams, contractors, and residents. Lead a large multi-disciplinary team including surveyors, repairs operatives, case officers, and contract managers. Manage significant budgets and oversee contractual performance, particularly in relation to damp and mould remediation works. Provide regular reports and updates to senior leadership, councillors, and external bodies such as the Housing Ombudsman or Regulator of Social Housing where required. Ideal Candidate Profile: Substantial senior leadership experience in repairs and maintenance within a local authority or social housing provider . Demonstrable expertise in managing damp, mould, and disrepair issues at a strategic level. Strong technical understanding of property maintenance, building pathology, and HHSRS. Track record of delivering service transformation, driving improvements, and managing performance in housing repairs services. Confident managing large teams, complex budgets, and multiple contractors. Politically astute and highly responsive to emerging housing and compliance issues. Relevant professional qualifications in housing, construction, or surveying (e.g. CIH, RICS, CIOB) are desirable. To Apply: Please submit your CV and a short cover note highlighting your relevant experience. This is an urgent requirement, and early applications are strongly encouraged.

Job Role My client is looking for a contracts surveyor to act as a lead professional in all aspects of repairs and maintenance inspections and the management of repairs providing technical advice in all matters relating to the building stock in a customer focused manner for tenanted and void properties. Job Responsibilities To contract manage term contractors in a designated area to ensure repairs and void repairs are delivered in compliance to contract terms and conditions and that the services provided are to customer's satisfaction and expectations. Ensure that contractors comply with good practice codes, recognised professional standards, appropriate British Standards together with statutory requirements as defined in contract documents and any repairs policy/procedures as required. To manage formal/non-formal complaints/Member/LGO enquiries and ensure repairs are tracked and responses provided in line with the Council's corporate complaints policy. To lead on weekly planned contractors monitoring meetings to review performance and agree corrective actions where appropriate to maintain contract compliance and improvements. To inspect the repairs and review services provided by contractors following unacceptable performance and ensure these are proactively remedied and agreed actions taken to prevent re-occurrences or escalation Requirements Minimum qualification at HNC/HND level or higher in building surveying. Must have M&E knowledge, qualifications and experience. Evidence of continuing professional development. Knowledge of the issues involved in providing technical client advice for planned and responsive maintenance. Experience in writing out our repairs specifications in accordance w ith bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors. Knowledge of good practice in commissioning and procurement and value for money in matters relating to the delivery of the repairs, maintenance and voids. Contract Monday to Friday 9am to 5pm. Hybrid position PAYE via Umbrella Rate depending on experience Initial 6 month contract. If you are interested in this position and meet the requirements APPLY NOW!

Pay rate to Umbrella: £35.96/hour (£287.68/day) IR35: In Scope Security Clearance: Contract Length: Fri, 7 Jul 2023  CV Deadline: ASAP  Interview Process: TBC Location: Brent Civic Centre, HA9 0FJ, Flexible Working, home, office and site based.   Essential:   Educated to degree level or equivalent relevant experience   Knowledge: In depth knowledge of repairs and maintenance costing frameworks(such as NHF SOR) Evidence of significant relevant Continuing Professional Development (CPD).  Essential Experience:   Extensive experience of developing effective contract specifications and documents Demonstrable knowledge and experience of social housing property market Understanding and experience of the commissioning process, contracting and performance monitoring working within a changing and complex environment Experience of providing effective commercial, financial, risk management, procurement and contractual advice Experience in monitoring risks relating to contracting and responsive repairs activities Experience of practical solutions to improve service deliver Strong budget and financial management and planning experience Experience of working with contractors and consultants in a service delivery environment  Essential Skills and Abilities:   Excellent understanding of the financial and technical aspects of contracts and contract accounting Able to set own goals and produce plans to ensure targets/objectives are achieved Able to understand legal documents and provide sound  advice  Able to analyse systems, procedures and practices and suggest and implement improvement  Excellent working knowledge of contracts and health and safety legislation  Good understanding and knowledge of relevant housing legislation, including in relation to construction, maintenance and service provision  Excellent interpersonal communication skills and able to build and maintain effective business relationships with providers, partners and stakeholders Ability to be solution-focus, taking responsibility and taking action to promote great customer service, with a ‘Can Do’ attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. A dynamic, committed individual with the resilience and drive to cope with the demands and pressures of the post including the ability to cope effectively at times of crisis   Skills   A dynamic, committed individual with the resilience and drive to cope with the demands and pressures of the post including the ability to cope effectively at times of crisis Ability to be solution-focus, taking responsibility and taking action to promote great customer service, with a Can Do attitude. Able to analyse systems, procedures and practices and suggest and implement improvement Able to set own goals and produce plans to ensure targets/objectives are achieved Able to understand legal documents and provide sound advice Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit Excellent interpersonal communication skills and able to build and maintain effective business relationships with providers, partners and stakeholders Excellent working knowledge of contracts and health and safety legislation Good understanding and knowledge of relevant housing legislation, including in relation to construction, maintenance and service provision   Job Purpose:   To ensure that contractor repairs and voids works requests, quotes and applications are costed and processed correctly. Bearing in mind budgets and landlord obligations.  To support the Principal Quantity Surveyor and the Voids and Repairs management team on the direct and indirect delivery and operation of contracts for the management of multi-million pound services including: repairs, maintenance, voids, compliance and construction work.   To assist on the provision of commercial, financial, risk management, procurement and contractual advice to ensure contract processes deliver agreed outcomes for the Council, residents and stakeholders that meet the Council’s objectives and affordability targets.   To support the Principal Quantity Surveyor to assist on the production and negotiation of contracts (legally binding where appropriate) with contractors, suppliers, in-house departments, consultants and other commissioners.  To provide advice and support to the council on all aspects of contracting and sub-contracting and to support other sections and departments and their teams in contract discussions and negotiations. To support the continued development of effective contract management arrangements within the council in response to national and local and economic changes. 

Our successful response maintenance team seek a Voids Supervisor to assist the Contracts Manager in creating specifications, programming works and leading our trade labour to ensure untenanted properties can be brought back up to re-let standards. You will be covering the Waverley Borough, working in residential properties and this role would suit an experienced tradesperson who thrives in a busy, fast paced and client facing supervisory role. Benefits include: A realistic and achievable performance reward scheme, we want you to feel challenged, but we want you to succeed Company car and outstanding private mileage scheme OR company van with fuel card Let us help you prepare for your future with an employer pension contribution of up to 3% 23 days annual leave, buy up to 5 days or sell up to 3 days per year We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered. Access to an employee assistance program to support employee’s health and wellbeing Ian Williams have the reputation and expertise of working with Housing Associations and Local Authorities and are one of the UK’s leading property services contractors who deliver Responsive Maintenance/ Voids services. Importantly, we are a company who provide safe, secure and friendly working environments for our site and office-based teams. Therefore, we seek a Voids Supervisor who share these core values and can continue to facilitate the successful completion of our voids and responsive work on time, in budget and to the required standards. The Voids Supervisor role: Planning and supervising the running of void refurbishments and on occasion, day to day repairs, so the work is completed on time, to required quality and cost, effectively. Supervising direct labour and subcontractors Carrying out property surveys and the pricing up of the works accurately Organization of the workload, labour, plant and materials Ensuring compliance with statutory requirement, company policy and procedures on Health & Safety. Communicating targets, costs, progress, and variances back to client surveyors and management regularly. Managing site administration and records. Carrying out effective inductions to the workforce. What will you bring as a Voids Supervisor? A trade background (all trades considered) and qualified to NVQ level 2 or above/ equivalent is preferred. An SSSTS would also be advantageous but not essential Proven supervisory experience in a similar role preferably within a social housing or an insurance related environment You will be customer centric in your approach to monitoring productivity. This is at the heart of Ian Williams’ approach to their excellent relationships with customers/tenants, our directly employed operatives, subcontractors and the client. Therefore, you’ll genuinely value building and maintaining exceptional relationships. Strong organisational and IT skills with the ability to pick up inhouse computer systems, excel and Microsoft outlook as required. Additional Benefits include: Annual pay reviews Medical and life insurance Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits we do, to enhance your work/life balance please visit our website If you think you have what it takes to become our Voids Supervisor then click “Apply” now! About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different

My client, a local authority based in West London is looking for a Legal Disrepair/Repairs Surveyor to join their team. This is a full time, temporary ongoing agency role and the successful candidate must have a full HND/degree level qualification in Surveying, ideally be a chartered member of CIOB/RICS, have extensive experience with Legal Disrepair cases and ideally experience within local authority/public sector roles. The main purposes of the role is to manage complex legal cases/complaints/Housing Ombudsman/MP/Cllr enquiries along with managing the performance of contractors to ensure efficiency of service, VFM and compliance with legislation. The successful candidate will be expected to contribute to the development of strategies and policies relating to Asset Management and to implement and review procedures relating to responsive repairs such as legal/structural/trees and service charges. The main responsibilities of the role will include the following; Ensure legal/complains/HO/MP/Cllrs enquiries are responded to within target times and responses meet quality standard Ensure expenditure are aligned to available budgets and represents VFM Implement critical procedures to support service delivery and officer/contractor training and development and to minimise unnecessary expenditure/budgetary pressures by agreed target times Support R&M manager on essential key projects within Asset Management focusing in on IT new database system/legal/structural/rechargeable/service charges Arrange guidance training for Access Harrow call centre staff on critical work procedures and work with Access Management to improve on repairs call centre repairs reporting. The successful candidate will be able to demonstrate the following competencies/attributes; Minimum HND/Degree level Surveying qualification Extensive experience with Legal Disrepair cases Own vehicle and full UK licence Experience in writing repairs specifications in accordance with bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors. Knowledge of legal disrepair/structural/service charge/rechargeable procedures and working practises agreements Detailed knowledge of the issues involved in providing technical client advice for responsive maintenance The client is looking to move quickly with appointing to this position and as such, are offering £26 p/hr Umbrella Ltd (approx. £650 p/week NET after deductions). If this position sounds of interest, please email a copy of your up to date CV to (url removed) or call Jamal at Service Care Construction on (phone number removed)

My client, a local authority based in West London is looking for a Legal Disrepair/Repairs Surveyor to join their team. This is a full time, temporary ongoing agency role and the successful candidate must have a full HND/degree level qualification in Surveying, ideally be a chartered member of CIOB/RICS, have extensive experience with Legal Disrepair cases and ideally experience within local authority/public sector roles. The main purposes of the role is to manage complex legal cases/complaints/Housing Ombudsman/MP/Cllr enquiries along with managing the performance of contractors to ensure efficiency of service, VFM and compliance with legislation. The successful candidate will be expected to contribute to the development of strategies and policies relating to Asset Management and to implement and review procedures relating to responsive repairs such as legal/structural/trees and service charges. The main responsibilities of the role will include the following; Ensure legal/complains/HO/MP/Cllrs enquiries are responded to within target times and responses meet quality standard Ensure expenditure are aligned to available budgets and represents VFM Implement critical procedures to support service delivery and officer/contractor training and development and to minimise unnecessary expenditure/budgetary pressures by agreed target times Support R&M manager on essential key projects within Asset Management focusing in on IT new database system/legal/structural/rechargeable/service charges Arrange guidance training for Access Harrow call centre staff on critical work procedures and work with Access Management to improve on repairs call centre repairs reporting. The successful candidate will be able to demonstrate the following competencies/attributes; Minimum HND/Degree level Surveying qualification Extensive experience with Legal Disrepair cases Own vehicle and full UK licence Experience in writing repairs specifications in accordance with bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors. Knowledge of legal disrepair/structural/service charge/rechargeable procedures and working practises agreements Detailed knowledge of the issues involved in providing technical client advice for responsive maintenance The client is looking to move quickly with appointing to this position and as such, are offering £26 p/hr Umbrella Ltd (approx. £650 p/week NET after deductions). If this position sounds of interest, please email a copy of your up to date CV to (url removed) or call Jamal at Service Care Construction on (phone number removed)

Repairs Manager required ASAP based in Croydon. This role is on a temporary basis. Main Duties Manage contractors, contracts and budgets Manage Maintenance Surveyors and other staff Ensure compliance to H&S requirements To provide advice to other staff, both technical and non-technical, on construction and building related matters. To manage complaints through the complaints process, including receiving, taking ownership, providing written responses, attending hearings as required. Experience, Skills, Knowledge required: Strong track record of successful contract management and experience of carrying out the lead officer function. Strong track record of effectively managing budgets Competent knowledge and application of the legislation, policy, regulatory and technical frameworks relating to day to day and void works and can provide advice and guidance to others on most complex cases Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports. Able to work with minimal supervision and confident using own initiative. Able to manage the workload of staff and prioritise tasks If this position sounds of interest, and you have the relevant qualifications and experience, please don't hesitate to contact me at (url removed), or call Jack at Service Care Construction on (phone number removed)

Project Quantity Surveyor Berkshire £45k to £50k + package An opportunity for a Project Quantity Surveyor has arisen with one of the UK's top civil engineering contractors on a long term framework covering the road network along the M4 corridor. Valued at £10m per year and covering both reactive repairs and major projects, the contract promises to provide the successful Project Quantity Surveyor exposure to interesting projects, an opportunity to put your own mark on the contract and assist with the development of junior surveyors. As the Project Quantity Surveyor, you'll be carrying out pre & post contract duties on a variety of projects including highway maintenance, bridge maintenance, street lighting, improvement schemes, emergency response and surface salting. Some of your duties will include: Sub-contract management including the placing of subcontract orders, ensuring subcontract conditions are being followed, subcontractor procurement, measuring, negotiating of prices and rates, dispute resolution Contract management including on site measures, identify and challenge changes & variations, manage commercial and contractual queries from the client, prepare and submit variations to the client Cost forecasting Prepare and submit CVR'sIn return, the Project Quantity Surveyor can expect the support of an approachable management team alongside the autonomy to run and maintain your own contracts and team. You'll be working on a variety of projects including both low value/high volume work and schemes valued to £50k. You'll also have a competitive salary & package that includes: Starting salary of up to £45k to £50k Car allowance Pension contributions Private healthcare 25 days annual leave Discretionary bonus Yearly pay & performance reviewsProject Quantity Surveyors considering this opportunity will need to have experience with NEC, excellent communication skills, a client facing approach and a willingness to develop and mentor more junior surveyors. Quantity Surveyors with experience on highways projects will be at an advantage. Get in touch today to ensure you don't miss out. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview

Spencer Clarke Group are currently recruiting for a Asset Surveyor to work in the Enfield area. A local authority based in Enfield have a fantastic opportunity for a Asset Surveyor to join their team. Purpose of the role: Using a handheld device carry out Stock Condition Surveys and Energy performance Certificate Surveys to support the intelligence lead approach to housing asset management and investment. Using a handheld device carry out Health and Safety asset audits for works detailed in the Compliance Surveys. Produce Planned Preventative Maintenance (PPM) plans for capital investment purposes including life cycles and forward capital cost plans including new build handed over from the Regeneration Team. Update information gathered onto the Apex Asset Management System ensuring accuracy of condition data and compliance. Work with the rest of the Asset Team, Housing Management, Building Safety & Compliance team, Regeneration, Repairs and Planned Maintenance Teams to develop a wider knowledge of the stock and the ability to identify, prioritise and programme Stock Condition Surveys, feasibility studies and or options appraisals that support future priorities and the delivery of longer term investment needs. Prepare viability and options appraisal reports based on asset information gathered identifying and promoting environmental sustainability investment opportunities including the decarbonisation strategy and the use of new technologies to promote sustainability and energy efficiency improvements including opportunities for greening and social value projects. To conduct a trial project of compliance with permissions to use open plan areas for gardens/parking by tenants or owners of Right to Buy properties and to ensure the Council is not maintaining licensed/sold areas by undertaking inspections of selected areas of properties on council estates with reference to permissions, areas already sold and the grounds maintenance schedule. To carry out ad-hoc requests for surveys or advice in response to either Council Officer, Member or resident queries or complaints and preparing reports where required. Identify specific estates or properties for further option appraisal and additional investment. Essential Criteria: A relevant Building Surveying qualification such as HND or equivalent plus 3 years experience. A relevant Accredited Assessor qualification such as City and Guilds Level 3 in Energy Assessment. At least 3 years experience in undertaking Stock Condition Surveys including HHSRS and RdSAP Energy information in Council or Social Housing. Knowledge of asset databases and hand held technologies for Stock Surveying. Experience of managing and reporting data from an asset management database such as Apex. Familiar with the use of software to produce Energy Performance Certificates. Experience of diagnosing disrepair and building defects and specified works required. Ability to use a wide range of IT packages, especially Microsoft Office and Excel Spreadsheets If your interested in the role and would like to apply please email your up to date CV to or call Chris on (phone number removed)