Technical Coordinator Residential Housebuilding An opportunity has arisen for a Technical Coordinator to join a busy residential development team, supporting the delivery of new-build housing projects from planning through construction. This role would suit someone with strong technical awareness, excellent organisation skills, and a desire to progress their career within the housebuilding sector. The Role Provide day-to-day technical support to the regional technical and operational teams throughout the construction process Coordinate consultants to ensure design information is delivered accurately and in line with programme requirements Manage the issue of technical and design information to internal teams and external stakeholders Oversee Building Regulations and warranty submissions, including the discharge of conditions Liaise with internal departments, consultants, suppliers, and subcontractors to achieve approvals Support the sales team with drawings and specification information for customer communication Coordinate utility providers, including design approvals, quotations, and required agreements The Ideal Candidate Relevant qualification or proven experience within technical, design, or planning functions Good understanding of planning processes, development procurement, and regulatory frameworks Sound technical knowledge with strong commercial and financial awareness Familiar with planning policy, systems, and codes of practice affecting residential development Proficient in AutoCAD and Microsoft Office Knowledge of warranty providers such as NHBC, LABC, or similar Well organised, adaptable, and able to manage multiple priorities Strong verbal and written communication skills What's on Offer Competitive salary and benefits package Company car or car allowance Bonus scheme Enhanced annual leave plus bank holidays Pension, life assurance, and private healthcare options Employee discount and wellbeing schemes Long-term career development opportunities Linsco is acting as an Employment Agency in relation to this vacancy.
27/02/2026
Full time
Technical Coordinator Residential Housebuilding An opportunity has arisen for a Technical Coordinator to join a busy residential development team, supporting the delivery of new-build housing projects from planning through construction. This role would suit someone with strong technical awareness, excellent organisation skills, and a desire to progress their career within the housebuilding sector. The Role Provide day-to-day technical support to the regional technical and operational teams throughout the construction process Coordinate consultants to ensure design information is delivered accurately and in line with programme requirements Manage the issue of technical and design information to internal teams and external stakeholders Oversee Building Regulations and warranty submissions, including the discharge of conditions Liaise with internal departments, consultants, suppliers, and subcontractors to achieve approvals Support the sales team with drawings and specification information for customer communication Coordinate utility providers, including design approvals, quotations, and required agreements The Ideal Candidate Relevant qualification or proven experience within technical, design, or planning functions Good understanding of planning processes, development procurement, and regulatory frameworks Sound technical knowledge with strong commercial and financial awareness Familiar with planning policy, systems, and codes of practice affecting residential development Proficient in AutoCAD and Microsoft Office Knowledge of warranty providers such as NHBC, LABC, or similar Well organised, adaptable, and able to manage multiple priorities Strong verbal and written communication skills What's on Offer Competitive salary and benefits package Company car or car allowance Bonus scheme Enhanced annual leave plus bank holidays Pension, life assurance, and private healthcare options Employee discount and wellbeing schemes Long-term career development opportunities Linsco is acting as an Employment Agency in relation to this vacancy.
Fraser Edwards Recruitment
St. Albans, Hertfordshire
Fraser Edwards are recruiting on behalf of a well-established Facilities Management company for a Planner & Scheduler to join their team. This is a busy, office-based coordination role responsible for managing both Planned Preventative Maintenance (PPM) and reactive maintenance works across multiple contracts, including railway environments. You will play a key part in ensuring engineers are effectively scheduled, jobs are accurately logged, and service level agreements are consistently achieved. Duties: Planning, scheduling and reallocating PPM and reactive maintenance works Raising remedial and reactive jobs as required Logging faults received via phone and email onto the CAFM system Monitoring jobs through to completion, ensuring KPIs and SLAs are met Liaising daily with engineers, subcontractors and clients Reviewing and checking engineer worksheets for accuracy Chasing outstanding paperwork and closing down completed jobs Producing client reports and performance spreadsheets within set deadlines Managing shared mailboxes and handling incoming and outgoing calls The role covers fabric, mechanical and electrical maintenance, so previous experience within Facilities Management or a similar environment would be advantageous. The Ideal Candidate Previous experience as a Planner, Scheduler or Maintenance Coordinator Experience planning and allocating engineers Knowledge of facilities maintenance (desirable) Experience using CAFM systems Strong administrative skills and attention to detail Excellent communication and customer service skills Ability to work under pressure and prioritise effectively Proactive, professional and self-motivated Role details: Monday to Friday 40 hours per week Office-based role Free on-site parking Career progression opportunities
27/02/2026
Full time
Fraser Edwards are recruiting on behalf of a well-established Facilities Management company for a Planner & Scheduler to join their team. This is a busy, office-based coordination role responsible for managing both Planned Preventative Maintenance (PPM) and reactive maintenance works across multiple contracts, including railway environments. You will play a key part in ensuring engineers are effectively scheduled, jobs are accurately logged, and service level agreements are consistently achieved. Duties: Planning, scheduling and reallocating PPM and reactive maintenance works Raising remedial and reactive jobs as required Logging faults received via phone and email onto the CAFM system Monitoring jobs through to completion, ensuring KPIs and SLAs are met Liaising daily with engineers, subcontractors and clients Reviewing and checking engineer worksheets for accuracy Chasing outstanding paperwork and closing down completed jobs Producing client reports and performance spreadsheets within set deadlines Managing shared mailboxes and handling incoming and outgoing calls The role covers fabric, mechanical and electrical maintenance, so previous experience within Facilities Management or a similar environment would be advantageous. The Ideal Candidate Previous experience as a Planner, Scheduler or Maintenance Coordinator Experience planning and allocating engineers Knowledge of facilities maintenance (desirable) Experience using CAFM systems Strong administrative skills and attention to detail Excellent communication and customer service skills Ability to work under pressure and prioritise effectively Proactive, professional and self-motivated Role details: Monday to Friday 40 hours per week Office-based role Free on-site parking Career progression opportunities
Job Code: Customer Service Coordinator Reporting to: Customer Service Manager/Head of Customer Service Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover. Ensure customers experience a smooth transition from sales to after-sales Liaise with customers on the reporting of issues and defects Assist in organising and coordinating the direct maintenance operatives Work closely with external contractors Assist in managing defects to an effective resolution Complete end of DLP works to secure release of MGD Certificates and retention's Work within the team to maintain a high standard of customer Managing the Process Set up new contracts on internal CRM systems Maintain the individual development files, e.g upload Handover Certificates, Correspondence and enter handover dates for HA plots. Take telephone calls from our clients and customers reporting defects. Respond to client and customer emails. Liaise with our contractors in getting defects completed within the given priorities. Keep customers informed until the defects are resolved and book appointments for maintenance operatives as required. Raise work schedules on our CRM system. Record and schedule work from end of DLP inspections (12 month inspections). Send out appointment letters for DLP maintenance works. Send weekly SMS appointment reminders. Organise Maintenance Operatives Weekly Work Diary and Schedules. Provide monthly report on DLP schedules in order to close off contracts and secure release of MGD certificate and retentions. Liaise with the Customer Care Manager. Health and Safety - All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others. Employees also have specific responsibilities as set out in the Company Health and Safety Policy. Equality & Diversity - All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory. Serving the Customer (Internal & External) Develop relationships with our clients and customers Provide feedback on defects to the Customer Care Manager and interdepartmental when required Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence.
26/02/2026
Seasonal
Job Code: Customer Service Coordinator Reporting to: Customer Service Manager/Head of Customer Service Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover. Ensure customers experience a smooth transition from sales to after-sales Liaise with customers on the reporting of issues and defects Assist in organising and coordinating the direct maintenance operatives Work closely with external contractors Assist in managing defects to an effective resolution Complete end of DLP works to secure release of MGD Certificates and retention's Work within the team to maintain a high standard of customer Managing the Process Set up new contracts on internal CRM systems Maintain the individual development files, e.g upload Handover Certificates, Correspondence and enter handover dates for HA plots. Take telephone calls from our clients and customers reporting defects. Respond to client and customer emails. Liaise with our contractors in getting defects completed within the given priorities. Keep customers informed until the defects are resolved and book appointments for maintenance operatives as required. Raise work schedules on our CRM system. Record and schedule work from end of DLP inspections (12 month inspections). Send out appointment letters for DLP maintenance works. Send weekly SMS appointment reminders. Organise Maintenance Operatives Weekly Work Diary and Schedules. Provide monthly report on DLP schedules in order to close off contracts and secure release of MGD certificate and retentions. Liaise with the Customer Care Manager. Health and Safety - All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others. Employees also have specific responsibilities as set out in the Company Health and Safety Policy. Equality & Diversity - All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory. Serving the Customer (Internal & External) Develop relationships with our clients and customers Provide feedback on defects to the Customer Care Manager and interdepartmental when required Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence.
Job Title: Project Manager - Property Repairs (Insurance Perils) Location: Peterborough Salary: 40 - 45k + Performance Bonus (OTE 55k+) Job type: Full Time, Permanent Welcome to Westone, specialists in property refurbishment and developments. Our long serving, experienced staff enable us to ensure the best of workmanship completed on every job. Based in Peterborough, Westone are able to cover the entire East Anglia and further regions when needed. About the Role: We are expanding our Insurance Repairs division and are seeking an experienced Project Manager to manage property repairs following insurance perils such as escape of water, storm, impact, flood, fire and malicious damage. This is a turnkey, end-to-end role. You will take full ownership of each claim from initial survey through to final account reconciliation, ensuring repairs are delivered safely, efficiently, compliantly, and profitably. What You'll Be Doing: End-to-End Project Delivery Attend damaged properties to carry out initial surveys and produce accurate scopes of work Prepare schedules, materials lists and secure contractor quotations Allocate and coordinate multiple trades, ensuring work is completed to a high standard and within agreed timescales Monitor and control project finances, variations, and commercial performance from instruction to final account Provide clear, timely communication and progress updates to clients, policyholders, loss adjusters and all other stakeholders Complete final account reconciliation, securing sign-off and closing jobs in line with procedures Health & Safety and Compliance Produce and maintain job-specific H&S documentation, including RAMS, CPPs and risk assessments Ensure full CDM compliance, including contractor management, principal contractor duties (where applicable), and safety controls on site Undertake site checks to ensure safe working practices and rectify non-conformances promptly Systems & Reporting Maintain accurate and timely updates on client portals and internal management systems Ensure all notes, documents, photos and evidence are uploaded and compliant with client SLAs Use company systems to record progress, financial data, variations, and audit requirements About you: We're looking for someone who takes complete ownership of the project lifecycle and understands the demands of insurance repair environments. You will be a strong fit if you have: Experience in insurance repairs, construction project management, or property refurbishment Ability to survey properties, diagnose defects, and build accurate scopes Strong knowledge of Health & Safety, RAMS, and CDM 2015 Confident trade coordination and supply-chain management skills Good commercial awareness and experience managing budgets or project financials Strong communication skills with a customer-focused approach Ability to juggle multiple live projects with competing deadlines What We Offer Competitive base salary 40-45K Performance-based bonus (realistic OTE 55k+) Career development and progression pathways Supportive team culture and modern systems Exposure to a wide variety of insurance-related building projects Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Insurance Project Management, Project Estimator, Project Planning, Repairs Surveyor, Senior Project Coordinator, Senior Project Lead, Construction Projects, Building Surveyor, Insurance Repairs Manager, Construction Project Manager, Property Repairs Project Manager may also be considered for this role.
25/02/2026
Full time
Job Title: Project Manager - Property Repairs (Insurance Perils) Location: Peterborough Salary: 40 - 45k + Performance Bonus (OTE 55k+) Job type: Full Time, Permanent Welcome to Westone, specialists in property refurbishment and developments. Our long serving, experienced staff enable us to ensure the best of workmanship completed on every job. Based in Peterborough, Westone are able to cover the entire East Anglia and further regions when needed. About the Role: We are expanding our Insurance Repairs division and are seeking an experienced Project Manager to manage property repairs following insurance perils such as escape of water, storm, impact, flood, fire and malicious damage. This is a turnkey, end-to-end role. You will take full ownership of each claim from initial survey through to final account reconciliation, ensuring repairs are delivered safely, efficiently, compliantly, and profitably. What You'll Be Doing: End-to-End Project Delivery Attend damaged properties to carry out initial surveys and produce accurate scopes of work Prepare schedules, materials lists and secure contractor quotations Allocate and coordinate multiple trades, ensuring work is completed to a high standard and within agreed timescales Monitor and control project finances, variations, and commercial performance from instruction to final account Provide clear, timely communication and progress updates to clients, policyholders, loss adjusters and all other stakeholders Complete final account reconciliation, securing sign-off and closing jobs in line with procedures Health & Safety and Compliance Produce and maintain job-specific H&S documentation, including RAMS, CPPs and risk assessments Ensure full CDM compliance, including contractor management, principal contractor duties (where applicable), and safety controls on site Undertake site checks to ensure safe working practices and rectify non-conformances promptly Systems & Reporting Maintain accurate and timely updates on client portals and internal management systems Ensure all notes, documents, photos and evidence are uploaded and compliant with client SLAs Use company systems to record progress, financial data, variations, and audit requirements About you: We're looking for someone who takes complete ownership of the project lifecycle and understands the demands of insurance repair environments. You will be a strong fit if you have: Experience in insurance repairs, construction project management, or property refurbishment Ability to survey properties, diagnose defects, and build accurate scopes Strong knowledge of Health & Safety, RAMS, and CDM 2015 Confident trade coordination and supply-chain management skills Good commercial awareness and experience managing budgets or project financials Strong communication skills with a customer-focused approach Ability to juggle multiple live projects with competing deadlines What We Offer Competitive base salary 40-45K Performance-based bonus (realistic OTE 55k+) Career development and progression pathways Supportive team culture and modern systems Exposure to a wide variety of insurance-related building projects Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Insurance Project Management, Project Estimator, Project Planning, Repairs Surveyor, Senior Project Coordinator, Senior Project Lead, Construction Projects, Building Surveyor, Insurance Repairs Manager, Construction Project Manager, Property Repairs Project Manager may also be considered for this role.
This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
24/02/2026
Full time
This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Helpdesk Coordinator/Administrator We are looking for a Co-ordinator/Administrator who will be responsible for the day-to-day management/scheduling of the maintenance portfolio of varied client s properties, ensuring high levels of customer service. Administrators Key Responsibilities: Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals: Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests. Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out. Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases. Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion. Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required. Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals. Skills\Experience Required: Strong communication skills and the ability to work well in a team; Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail. Due to our location being based at Blackburn, candidates must be able to travel to this location daily. Administrators hours of work will be Monday-Friday 8am-5pm with a 1-hour lunch break. At 1Call, our employees are pivotal to our success and will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following: Competitive salary, dependent on experience; 28 days paid holiday; Uniform provided; Excellent career development opportunities; A friendly and supportive team atmosphere. About Us: At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers. So, if you are looking for a role that is fast-paced and exciting - where no two days are the same, then apply for this Administrator role.
24/02/2026
Full time
Helpdesk Coordinator/Administrator We are looking for a Co-ordinator/Administrator who will be responsible for the day-to-day management/scheduling of the maintenance portfolio of varied client s properties, ensuring high levels of customer service. Administrators Key Responsibilities: Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals: Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests. Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out. Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases. Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion. Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required. Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals. Skills\Experience Required: Strong communication skills and the ability to work well in a team; Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail. Due to our location being based at Blackburn, candidates must be able to travel to this location daily. Administrators hours of work will be Monday-Friday 8am-5pm with a 1-hour lunch break. At 1Call, our employees are pivotal to our success and will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following: Competitive salary, dependent on experience; 28 days paid holiday; Uniform provided; Excellent career development opportunities; A friendly and supportive team atmosphere. About Us: At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers. So, if you are looking for a role that is fast-paced and exciting - where no two days are the same, then apply for this Administrator role.
Training Coordinator Location: Hemel Hempstead Salary: 26,000 Hours: Monday - Friday, 9:00am - 5:00pm Full-Time Permanent Office-Based We are working with a well-established and respected training provider who deliver accredited programmes across specialist industries nationwide. Due to continued growth, they are looking to appoint a confident and proactive Training Administrator to join their friendly and supportive team. This is a varied role suited to someone who enjoys speaking with people, coordinating schedules and ensuring training programmes run smoothly from start to finish. The Role As Training Administrator, you will be responsible for supporting customers and training providers, coordinating course bookings and maintaining accurate records. You will play a key part in ensuring a high standard of service is delivered at all times. Key duties include: Responding to telephone and email enquiries in a professional and timely manner Coordinating and maintaining the training calendar Matching enquiries to suitable courses and promoting upcoming availability Supporting course confirmations and general administration Liaising with external training providers and internal teams Preparing training materials and ensuring rooms are set up when required Processing documentation relating to training accreditations and certification Maintaining stock records and assisting with invoice processing About You The successful candidate will be: Confident and professional on the phone Proactive and forward-thinking Comfortable speaking with a wide range of people, including individuals where English may not be their first language Patient, clear and supportive in communication Organised with strong attention to detail Confident using Microsoft Office and Outlook Commercially aware, with the ability to identify opportunities to promote or upsell relevant courses Relationship-focused, with a long-term client mindset This is a fantastic opportunity for someone who enjoys administration but also wants a role that involves customer interaction, relationship building and business support. If you are organised, personable and keen to grow within a professional training environment, we would love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
23/02/2026
Full time
Training Coordinator Location: Hemel Hempstead Salary: 26,000 Hours: Monday - Friday, 9:00am - 5:00pm Full-Time Permanent Office-Based We are working with a well-established and respected training provider who deliver accredited programmes across specialist industries nationwide. Due to continued growth, they are looking to appoint a confident and proactive Training Administrator to join their friendly and supportive team. This is a varied role suited to someone who enjoys speaking with people, coordinating schedules and ensuring training programmes run smoothly from start to finish. The Role As Training Administrator, you will be responsible for supporting customers and training providers, coordinating course bookings and maintaining accurate records. You will play a key part in ensuring a high standard of service is delivered at all times. Key duties include: Responding to telephone and email enquiries in a professional and timely manner Coordinating and maintaining the training calendar Matching enquiries to suitable courses and promoting upcoming availability Supporting course confirmations and general administration Liaising with external training providers and internal teams Preparing training materials and ensuring rooms are set up when required Processing documentation relating to training accreditations and certification Maintaining stock records and assisting with invoice processing About You The successful candidate will be: Confident and professional on the phone Proactive and forward-thinking Comfortable speaking with a wide range of people, including individuals where English may not be their first language Patient, clear and supportive in communication Organised with strong attention to detail Confident using Microsoft Office and Outlook Commercially aware, with the ability to identify opportunities to promote or upsell relevant courses Relationship-focused, with a long-term client mindset This is a fantastic opportunity for someone who enjoys administration but also wants a role that involves customer interaction, relationship building and business support. If you are organised, personable and keen to grow within a professional training environment, we would love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Do you share our passion of renewable energy for a greener and sustainable future? Nordex has an exciting opportunity for the role of Site Manager covering the UK and Ireland region. Contract Type: Permanent Location: This role will cover projects across the UK and Ireland Working Pattern: This position works on a rotation of 3 weeks on and 1 week off and you could be based at any of our projects across the UK and Ireland during your rotation How can you make a difference? As a Site Manager, you will be expected to lead the project at the Wind Farm site, supporting the Project Manager with site planning, preparation, and execution. You will be overseeing and controlling civil and electrical BOP works in anticipation of turbine delivery and leading the arrival at site, erection, and commissioning of turbines, so that the wind farm can be handed over to the customer and Nordex service team safely, on time and to excellent quality. What will you be doing? Key responsibilities of this role include: A thorough understanding of all aspects of the project and specification documents for an individual contract. Instigating safe and effective construction methods compliant with company and statutory health & safety requirements. Recommending solutions to overcome operational problems, achieve commercial objectives and ensuring client satisfaction. Responsibility for all aspects of Health, Safety & Environmental issues for site activities, conducting quality control to ensure a world class safety culture. Understanding all aspects of the project and specification documents for an individual contract. Planning, implementation, review and up-date construction programmes in conjunction with the Project Manager to fulfil contractual terms. Carrying out the site induction and ensure that all site staff and technicians are properly briefed during daily toolbox talks. Managing all construction activities on-site and best use of plant & labour resources. Ensuring that high standard welfare facilities are installed and maintained on-site. Attending safety, progress and technical meetings and to liaise with the client and their representatives in a professional and competent manner. Maintaining the Project Execution Plan ensuring that all requirements of the health & safety legislation are met and adhered to. Maintaining site files, daily diaries, record operations and progress against plans. Working closely with the Project Manager on all commercial aspects of the project ensuring that appropriate records are kept especially of variances to maximise recovery of unexpected delay costs. Maintain and up-date personal skills to meet current and future operational needs. What are we looking for? The ideal candidate will preferably hold a HND / Degree in an Engineering Discipline (Mechanical / Electrical or Civil Engineering) and have an understanding of a CDM coordinator or PSCS role. You will have a practical appreciation of heavy lifting operations and working at heights and be a quick learner to understand all aspects of wind farms and wind turbines. You will hold a CSCS Site manager accreditation or Irish FAS Safe-Pass along with Construction Skills SMSTS or IOSH Managing safely or equivalent and hold certificates in First Aid at Work, Manual Handling, Fire Fighting, and working and rescue from Height (from a renewables UK approved provider). This role will often require you to work under pressure in remote locations with a small team so this individual will need to be self-reliant and determined to work through challenges. You will be an excellent communicator with the ability to lead a team when required and enjoy working with different teams and partners across our business. You will also be highly experienced in planning and risk management with the ability to define, delegate and communicate objectives. Health and Safety is the number 1 priority on our Wind Farms, and you will have a strong understanding of health & safety and environmental issues in a site environment. SMTS or IOSH qualifications would be an advantage. This role will cover sites across UK & Ireland and therefore will require substantive travel. The successful candidate must also have a full UK / Irish Driving Licence. What we can offer you? Time Off 33 days including bank holidays. After two years continual service you will be entitled to an additional day's holiday per annum (Maximum 5 days). Plus an extra day off for your birthday Health & Wellbeing Employee Assistance Programme (offering therapy sessions), Bike2Work Scheme, Paid Eye tests & contribution towards Glasses, Company Sick pay scheme. Private Healthcare available via salary sacrifice Volunteering 2 paid working days per calendar year to carry out volunteering activities in your local community. Family friendly Enhanced Maternity, Paternity and Adoption Leave. Compassionate Leave, and Life Insurance. Memberships Nordex will reimburse the cost of one annual professional subscription fee to one professional institution relevant to your work. Celebrate Long Service Awards at 5, 10, 15 + years Service Flexible flexible working hours and hybrid working arrangements available. Recruitment Process The closing date for this role is Friday 6th March 2026, however, please be aware that this role could close early if we receive an overwhelming response. The first stage of the recruitment process requires you to submit your CV via the Apply Now button. The recruitment team will then review your application and be in touch to confirm if you have been successful in reaching the next stage of the process. Interviews for this role are due to take place in March 2026. We appreciate all the applications we receive and will be in touch with you as soon as we can, so please watch out for our emails or phone calls (which maybe from a withheld number) Nordex Values, Diversity & Inclusion Here at Nordex we interact with a variety of people and cultures. Our values of Integrity, Respect, Colleagueship, and Ownershipare the unifying force for all departments and regions around the world, these are the standards we walk by. Our mission is to offer cutting edge, reliable products, and services, generating value for our customersand stakeholders . All whilst protecting the environment. Join the and shape the future of energy with us. Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to protected characteristics and in full compliance with all laws and legislations.
23/02/2026
Full time
Do you share our passion of renewable energy for a greener and sustainable future? Nordex has an exciting opportunity for the role of Site Manager covering the UK and Ireland region. Contract Type: Permanent Location: This role will cover projects across the UK and Ireland Working Pattern: This position works on a rotation of 3 weeks on and 1 week off and you could be based at any of our projects across the UK and Ireland during your rotation How can you make a difference? As a Site Manager, you will be expected to lead the project at the Wind Farm site, supporting the Project Manager with site planning, preparation, and execution. You will be overseeing and controlling civil and electrical BOP works in anticipation of turbine delivery and leading the arrival at site, erection, and commissioning of turbines, so that the wind farm can be handed over to the customer and Nordex service team safely, on time and to excellent quality. What will you be doing? Key responsibilities of this role include: A thorough understanding of all aspects of the project and specification documents for an individual contract. Instigating safe and effective construction methods compliant with company and statutory health & safety requirements. Recommending solutions to overcome operational problems, achieve commercial objectives and ensuring client satisfaction. Responsibility for all aspects of Health, Safety & Environmental issues for site activities, conducting quality control to ensure a world class safety culture. Understanding all aspects of the project and specification documents for an individual contract. Planning, implementation, review and up-date construction programmes in conjunction with the Project Manager to fulfil contractual terms. Carrying out the site induction and ensure that all site staff and technicians are properly briefed during daily toolbox talks. Managing all construction activities on-site and best use of plant & labour resources. Ensuring that high standard welfare facilities are installed and maintained on-site. Attending safety, progress and technical meetings and to liaise with the client and their representatives in a professional and competent manner. Maintaining the Project Execution Plan ensuring that all requirements of the health & safety legislation are met and adhered to. Maintaining site files, daily diaries, record operations and progress against plans. Working closely with the Project Manager on all commercial aspects of the project ensuring that appropriate records are kept especially of variances to maximise recovery of unexpected delay costs. Maintain and up-date personal skills to meet current and future operational needs. What are we looking for? The ideal candidate will preferably hold a HND / Degree in an Engineering Discipline (Mechanical / Electrical or Civil Engineering) and have an understanding of a CDM coordinator or PSCS role. You will have a practical appreciation of heavy lifting operations and working at heights and be a quick learner to understand all aspects of wind farms and wind turbines. You will hold a CSCS Site manager accreditation or Irish FAS Safe-Pass along with Construction Skills SMSTS or IOSH Managing safely or equivalent and hold certificates in First Aid at Work, Manual Handling, Fire Fighting, and working and rescue from Height (from a renewables UK approved provider). This role will often require you to work under pressure in remote locations with a small team so this individual will need to be self-reliant and determined to work through challenges. You will be an excellent communicator with the ability to lead a team when required and enjoy working with different teams and partners across our business. You will also be highly experienced in planning and risk management with the ability to define, delegate and communicate objectives. Health and Safety is the number 1 priority on our Wind Farms, and you will have a strong understanding of health & safety and environmental issues in a site environment. SMTS or IOSH qualifications would be an advantage. This role will cover sites across UK & Ireland and therefore will require substantive travel. The successful candidate must also have a full UK / Irish Driving Licence. What we can offer you? Time Off 33 days including bank holidays. After two years continual service you will be entitled to an additional day's holiday per annum (Maximum 5 days). Plus an extra day off for your birthday Health & Wellbeing Employee Assistance Programme (offering therapy sessions), Bike2Work Scheme, Paid Eye tests & contribution towards Glasses, Company Sick pay scheme. Private Healthcare available via salary sacrifice Volunteering 2 paid working days per calendar year to carry out volunteering activities in your local community. Family friendly Enhanced Maternity, Paternity and Adoption Leave. Compassionate Leave, and Life Insurance. Memberships Nordex will reimburse the cost of one annual professional subscription fee to one professional institution relevant to your work. Celebrate Long Service Awards at 5, 10, 15 + years Service Flexible flexible working hours and hybrid working arrangements available. Recruitment Process The closing date for this role is Friday 6th March 2026, however, please be aware that this role could close early if we receive an overwhelming response. The first stage of the recruitment process requires you to submit your CV via the Apply Now button. The recruitment team will then review your application and be in touch to confirm if you have been successful in reaching the next stage of the process. Interviews for this role are due to take place in March 2026. We appreciate all the applications we receive and will be in touch with you as soon as we can, so please watch out for our emails or phone calls (which maybe from a withheld number) Nordex Values, Diversity & Inclusion Here at Nordex we interact with a variety of people and cultures. Our values of Integrity, Respect, Colleagueship, and Ownershipare the unifying force for all departments and regions around the world, these are the standards we walk by. Our mission is to offer cutting edge, reliable products, and services, generating value for our customersand stakeholders . All whilst protecting the environment. Join the and shape the future of energy with us. Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to protected characteristics and in full compliance with all laws and legislations.
About Our Client This position is with a well-established, medium-sized organisation within the Civil Engineering industry. The company specialises in delivering high-quality construction projects and is known for its commitment to excellence and innovation in the sector. Job Description Daily Evaluate project scope, risk and pricing strategy for all work types, ensuring all information is correct, accurate, and within the required SLA's. Produce accurate and comprehensive estimates and submission documents for all works, within a timely and efficient manner. Produce estimates from first principles using RIB CCS Candy iTWO software and company master libraries, ensuring estimates are accurate and completed in a timely manner and within required SLA's. Manage multiple estimates and tenders simultaneously, ensuring all work is completed as requested and within specified time frames. Produce draft design, estimate and prepare complete proposals to the business and customer expectations for all utility works. Create and maintain correct and accurate quantities and thorough project launches from plans received of works to be completed. Produce draft design sketches using PDF Xchange Editor for design and build projects where no design is available. Prepare sign off and commercial documents for peer review and approval with the Head of Estimating and Directors. Liaise and support the business development function in all work-winning activities, to ensure all estimating is completed thoroughly and accurately, within required time frames. Support the estimating coordinator on the handling, processing and preparation of tender and pricing documents, ensuring all information is accurate and completed within specified time frames. Arrange and lead tender meetings with operations to produce construction programmes as part of the tendering process, ensuring all information is collated and communicated accurately and effectively. Arrange and lead estimating handover meetings, prepare handover documents accurately and in a timely manner, sharing all relevant project information necessary for operations to take ownership and begin project delivery. Liaise with operations to establish scope of works and prepare variation costs as required providing support to stakeholders throughout the project lifecycle. Liaise with construction and operations team to inform technical and operational aspects of a tender, ensuring information is accurate and completed within a timely manner. Adhoc As and when required, provide training support to estimating trainees and implement and manage training plans, to ensure their success. Attend and participate as required in client facing meetings to provide technical advice and support regarding estimating for works required for completion. Actively stay abreast and informed of industry matters and technical bulletins, to ensure best practices are continually being reviewed and implemented. Prepare reports as requested and line with requirements at regular intervals to be specified by the business. Carry out diligent and thorough self-reviews prior to peer reviews and approval request's, ensuring stretch targets are set, to support with the success of the department and the wider business. Continually improve, develop systems and capabilities within the department, to ensure the success of the department. Attend and participate within all team meetings as and when required. Collaborate with the wider business, and share information, as and when required, to drive success for the Company. Work to achieve business unit, group targets, and own KPIs. Attend mandatory training courses as defined within the company training matrix. Keep up to date with legislation and record 'Continued Professional Development' (CPD). The Successful Applicant Extensive experience within same role, or similar within the civil engineering sector. Self-driven, results-oriented, with a 'can do' attitude without compromising safety and/or compliance. Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community. Problem-Solving Skills Excellent verbal and written communication Skills Confident, with strong interpersonal skills and the ability to liaise with managers at all levels within a business. Administration experience. Ability to be proactive, always. Excellent attention to detail. Time management skills. Interpersonal skills.Ability to adapt to a fast-paced environment. Organisation skills. What's on Offer Highly competitive salary DOE Company car/car allowance Private medical insurance. Generous pension scheme. Opportunity to work in a thriving environment. This is an excellent opportunity for an experienced Multi-Utilities Senior Estimator to advance their career in the Civil Engineering sector. Apply now to join a reputable company and make a significant impact in the construction industry.
23/02/2026
Full time
About Our Client This position is with a well-established, medium-sized organisation within the Civil Engineering industry. The company specialises in delivering high-quality construction projects and is known for its commitment to excellence and innovation in the sector. Job Description Daily Evaluate project scope, risk and pricing strategy for all work types, ensuring all information is correct, accurate, and within the required SLA's. Produce accurate and comprehensive estimates and submission documents for all works, within a timely and efficient manner. Produce estimates from first principles using RIB CCS Candy iTWO software and company master libraries, ensuring estimates are accurate and completed in a timely manner and within required SLA's. Manage multiple estimates and tenders simultaneously, ensuring all work is completed as requested and within specified time frames. Produce draft design, estimate and prepare complete proposals to the business and customer expectations for all utility works. Create and maintain correct and accurate quantities and thorough project launches from plans received of works to be completed. Produce draft design sketches using PDF Xchange Editor for design and build projects where no design is available. Prepare sign off and commercial documents for peer review and approval with the Head of Estimating and Directors. Liaise and support the business development function in all work-winning activities, to ensure all estimating is completed thoroughly and accurately, within required time frames. Support the estimating coordinator on the handling, processing and preparation of tender and pricing documents, ensuring all information is accurate and completed within specified time frames. Arrange and lead tender meetings with operations to produce construction programmes as part of the tendering process, ensuring all information is collated and communicated accurately and effectively. Arrange and lead estimating handover meetings, prepare handover documents accurately and in a timely manner, sharing all relevant project information necessary for operations to take ownership and begin project delivery. Liaise with operations to establish scope of works and prepare variation costs as required providing support to stakeholders throughout the project lifecycle. Liaise with construction and operations team to inform technical and operational aspects of a tender, ensuring information is accurate and completed within a timely manner. Adhoc As and when required, provide training support to estimating trainees and implement and manage training plans, to ensure their success. Attend and participate as required in client facing meetings to provide technical advice and support regarding estimating for works required for completion. Actively stay abreast and informed of industry matters and technical bulletins, to ensure best practices are continually being reviewed and implemented. Prepare reports as requested and line with requirements at regular intervals to be specified by the business. Carry out diligent and thorough self-reviews prior to peer reviews and approval request's, ensuring stretch targets are set, to support with the success of the department and the wider business. Continually improve, develop systems and capabilities within the department, to ensure the success of the department. Attend and participate within all team meetings as and when required. Collaborate with the wider business, and share information, as and when required, to drive success for the Company. Work to achieve business unit, group targets, and own KPIs. Attend mandatory training courses as defined within the company training matrix. Keep up to date with legislation and record 'Continued Professional Development' (CPD). The Successful Applicant Extensive experience within same role, or similar within the civil engineering sector. Self-driven, results-oriented, with a 'can do' attitude without compromising safety and/or compliance. Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community. Problem-Solving Skills Excellent verbal and written communication Skills Confident, with strong interpersonal skills and the ability to liaise with managers at all levels within a business. Administration experience. Ability to be proactive, always. Excellent attention to detail. Time management skills. Interpersonal skills.Ability to adapt to a fast-paced environment. Organisation skills. What's on Offer Highly competitive salary DOE Company car/car allowance Private medical insurance. Generous pension scheme. Opportunity to work in a thriving environment. This is an excellent opportunity for an experienced Multi-Utilities Senior Estimator to advance their career in the Civil Engineering sector. Apply now to join a reputable company and make a significant impact in the construction industry.
We are looking for a Void Co Ordinator for a role based in East London Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service If yes, then look no further our Repairs & Maintenance team are looking for a Void Coordinator to help the team provide vital administrative support. Responsibilities • Coordinating and administering void property repairs and maintenance, including job validation, invoicing, and work order management. • Ensuring works comply with legislation, health and safety, and organisational standards while meeting SLAs and KPIs. • Maintaining accurate records and documentation to support audit and compliance requirements. • Identifying and mitigating risks in service delivery, working with internal and external stakeholders to resolve issues. • Communicating effectively with tenants throughout the works process and supporting complaint resolution. We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people so we ll support you to gain the skills you need to develop your career with us. Please send cv to (url removed) or call (phone number removed)
20/02/2026
Full time
We are looking for a Void Co Ordinator for a role based in East London Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service If yes, then look no further our Repairs & Maintenance team are looking for a Void Coordinator to help the team provide vital administrative support. Responsibilities • Coordinating and administering void property repairs and maintenance, including job validation, invoicing, and work order management. • Ensuring works comply with legislation, health and safety, and organisational standards while meeting SLAs and KPIs. • Maintaining accurate records and documentation to support audit and compliance requirements. • Identifying and mitigating risks in service delivery, working with internal and external stakeholders to resolve issues. • Communicating effectively with tenants throughout the works process and supporting complaint resolution. We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people so we ll support you to gain the skills you need to develop your career with us. Please send cv to (url removed) or call (phone number removed)
Randstad Construction & Property
City Of Westminster, London
Helpdesk Supervisor - Facilities Management Location: Central London Salary: Up to 45,000 + Hybrid working Contract: Monday - Friday: 8am - 5pm + overtime The Opportunity Are you a customer service professional with a passion for operational excellence? We are seeking a Helpdesk Supervisor to lead the frontline service delivery for one of the UK's most prestigious multi-use developments. This is not a standard helpdesk role. You will be overseeing a fast-paced hub that supports a diverse ecosystem of high-end residential units, retail spaces, and corporate offices. We need a leader who can balance the nuances of different stakeholder needs while ensuring our technical teams are deployed with precision. The Role As the Helpdesk Supervisor, you will be the engine room of our facilities management delivery. You will lead, mentor, and motivate a team of coordinators to ensure every service request-from a leak in a luxury apartment to a power failure in a retail unit-is handled with speed and professionalism. Key Responsibilities: Team Leadership: Manage the daily workflow of the helpdesk team, ensuring all calls and emails are handled within strict contractual SLAs. CAFM Management: Take ownership of the CAFM system, ensuring data integrity and the efficient allocation of reactive and planned tasks to the engineering team. Performance Governance: Monitor team KPIs, identify trends in service requests, and produce detailed weekly/monthly reports for the Client and Senior Management. Escalation Management: Act as the first point of escalation for complex queries, resolving issues with a focus on "first-time resolution" and customer satisfaction. Process Improvement: Continuously review helpdesk procedures to drive efficiency, automation, and a better "user journey" for our occupiers. Stakeholder Liaison: Build strong relationships with Building Managers, Technical Leads, and Tenant Representatives to ensure a joined-up approach to service delivery. What We're Looking For We are looking for a "super-user" of CAFM systems who understands the mechanics of a large-scale facilities contract. Experience & Skills: Proven Leadership: Experience supervising a helpdesk or customer service team within a Facilities Management (FM) or Property Management environment. Technical Proficiency: Advanced knowledge of CAFM systems and the ability to extract and analyse data to improve performance. Sector Knowledge: Experience with multi-use or large-scale commercial contracts is highly desirable. Communication: Exceptional verbal and written skills; you must be able to remain calm and professional under pressure. Adaptability: The ability to pivot between the high-touch service required for residential tenants and the process-driven requirements of corporate occupiers. Why Join the Team? You will be working on a landmark contract that offers high visibility and the opportunity to make a tangible impact on the success of a world-class asset. Competitive salary and professional development opportunities. Comprehensive benefits package. A modern, tech-forward working environment. Clear career pathways into Contract Management or Account Leadership. If you are a proactive leader who thrives in a dynamic, high-spec environment, we want to hear from you. Apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
19/02/2026
Full time
Helpdesk Supervisor - Facilities Management Location: Central London Salary: Up to 45,000 + Hybrid working Contract: Monday - Friday: 8am - 5pm + overtime The Opportunity Are you a customer service professional with a passion for operational excellence? We are seeking a Helpdesk Supervisor to lead the frontline service delivery for one of the UK's most prestigious multi-use developments. This is not a standard helpdesk role. You will be overseeing a fast-paced hub that supports a diverse ecosystem of high-end residential units, retail spaces, and corporate offices. We need a leader who can balance the nuances of different stakeholder needs while ensuring our technical teams are deployed with precision. The Role As the Helpdesk Supervisor, you will be the engine room of our facilities management delivery. You will lead, mentor, and motivate a team of coordinators to ensure every service request-from a leak in a luxury apartment to a power failure in a retail unit-is handled with speed and professionalism. Key Responsibilities: Team Leadership: Manage the daily workflow of the helpdesk team, ensuring all calls and emails are handled within strict contractual SLAs. CAFM Management: Take ownership of the CAFM system, ensuring data integrity and the efficient allocation of reactive and planned tasks to the engineering team. Performance Governance: Monitor team KPIs, identify trends in service requests, and produce detailed weekly/monthly reports for the Client and Senior Management. Escalation Management: Act as the first point of escalation for complex queries, resolving issues with a focus on "first-time resolution" and customer satisfaction. Process Improvement: Continuously review helpdesk procedures to drive efficiency, automation, and a better "user journey" for our occupiers. Stakeholder Liaison: Build strong relationships with Building Managers, Technical Leads, and Tenant Representatives to ensure a joined-up approach to service delivery. What We're Looking For We are looking for a "super-user" of CAFM systems who understands the mechanics of a large-scale facilities contract. Experience & Skills: Proven Leadership: Experience supervising a helpdesk or customer service team within a Facilities Management (FM) or Property Management environment. Technical Proficiency: Advanced knowledge of CAFM systems and the ability to extract and analyse data to improve performance. Sector Knowledge: Experience with multi-use or large-scale commercial contracts is highly desirable. Communication: Exceptional verbal and written skills; you must be able to remain calm and professional under pressure. Adaptability: The ability to pivot between the high-touch service required for residential tenants and the process-driven requirements of corporate occupiers. Why Join the Team? You will be working on a landmark contract that offers high visibility and the opportunity to make a tangible impact on the success of a world-class asset. Competitive salary and professional development opportunities. Comprehensive benefits package. A modern, tech-forward working environment. Clear career pathways into Contract Management or Account Leadership. If you are a proactive leader who thrives in a dynamic, high-spec environment, we want to hear from you. Apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
The Role: Construction Coordination (Pre- Construction) The Location: Warrington Salary: up to 45k- Neg depending on experience Employment: Permanent Role Hybrid working Search is working with a well-established and highly reputable construction company who due to growth is looking for an experienced Construction Coordinator to join their team based in Warrington This is an excellent opportunity to join a company that can offer a secure permanent role, competitive salary and career progression Duties & Responsibilities Assisting in qualifying tenders / enquiries to assist in decision-making on whether to tender Reviewing tender packs/enquiries Working with the project team including the commercial lead and designer, to establish the brief and project requirements Managing timescales to ensure deadlines are achieved and the information required to price projects is received in a timely manor Carrying out site surveys Developing a scope of works and measured quantities from drawings and design information Liaising with the delivery team to understand programme/phasing and requirements for preliminaries Helping to strategic on tender strategy and how to present and price projects in order to maximize tender success rate Submission of tenders in line with tender deadlines Attending client meetings and interviews Assisting with value engineering and analysing design alternatives where applicable Preparing clear handover information for use by the delivery team Ensuring that the delivery team understand the project requirements and are properly briefed Project management experience Fit out and design build experience - Ideally how a project runs and delivery experience Exposure to cost/pricing (desirable) Previous pre-construction management experience (advantageous) The ability to maintain relationships with clients, customers, and suppliers Strong prioritisation & time management skills Excellent knowledge of Microsoft Excel Benefits Competitive Salary Company Car or Allowance Bonus Scheme Pension Health Care & More For more information, please apply directly and we will be in touch with suitable candidates. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
17/02/2026
Full time
The Role: Construction Coordination (Pre- Construction) The Location: Warrington Salary: up to 45k- Neg depending on experience Employment: Permanent Role Hybrid working Search is working with a well-established and highly reputable construction company who due to growth is looking for an experienced Construction Coordinator to join their team based in Warrington This is an excellent opportunity to join a company that can offer a secure permanent role, competitive salary and career progression Duties & Responsibilities Assisting in qualifying tenders / enquiries to assist in decision-making on whether to tender Reviewing tender packs/enquiries Working with the project team including the commercial lead and designer, to establish the brief and project requirements Managing timescales to ensure deadlines are achieved and the information required to price projects is received in a timely manor Carrying out site surveys Developing a scope of works and measured quantities from drawings and design information Liaising with the delivery team to understand programme/phasing and requirements for preliminaries Helping to strategic on tender strategy and how to present and price projects in order to maximize tender success rate Submission of tenders in line with tender deadlines Attending client meetings and interviews Assisting with value engineering and analysing design alternatives where applicable Preparing clear handover information for use by the delivery team Ensuring that the delivery team understand the project requirements and are properly briefed Project management experience Fit out and design build experience - Ideally how a project runs and delivery experience Exposure to cost/pricing (desirable) Previous pre-construction management experience (advantageous) The ability to maintain relationships with clients, customers, and suppliers Strong prioritisation & time management skills Excellent knowledge of Microsoft Excel Benefits Competitive Salary Company Car or Allowance Bonus Scheme Pension Health Care & More For more information, please apply directly and we will be in touch with suitable candidates. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Title: Contract Coordinator Location: Harlow Salary: > 29,000 + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship Duties: Resident Liaison and booking appointments Support with Client Liaison ensuring high levels of customer satisfaction and effective communication. Laision, planning, scheduling and allocation of work to operational teams Update and maintain trackers and systems Job set up Job file maintenance, record keeping and compliance. Preparing and submitting handover and certification documentation for compliance. Supporting and Liaising with Operational teams to ensure smooth delivery of contracts . Ensure Checkmate Way processes and procedures are being followed and maintain records for compliance and audit. Support with site purchasing, invoice matching and stock monitoring Handling incoming calls and enquiries Manage workload and ensure deadlines are met and adhered to. Experience: Working within a similar contract co-ordination role in social housing or similar sector Customer/client liaison Working in a fast paced environment Ability to adapt and be flexible to environments as and when required Other attributes: Excellent Communication Skills Ability to work both independently and as part of a team Excellent Organisational Skills with ability to take ownership of tasks, situations and manage multiple tasks Flexibility and willingness to take on tasks and help out wherever necessary A drive to succeed in a diverse team, by way of taking control of situations to ensure completion of actions is at the forefront Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Hybrid working 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
10/02/2026
Full time
Job Title: Contract Coordinator Location: Harlow Salary: > 29,000 + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship Duties: Resident Liaison and booking appointments Support with Client Liaison ensuring high levels of customer satisfaction and effective communication. Laision, planning, scheduling and allocation of work to operational teams Update and maintain trackers and systems Job set up Job file maintenance, record keeping and compliance. Preparing and submitting handover and certification documentation for compliance. Supporting and Liaising with Operational teams to ensure smooth delivery of contracts . Ensure Checkmate Way processes and procedures are being followed and maintain records for compliance and audit. Support with site purchasing, invoice matching and stock monitoring Handling incoming calls and enquiries Manage workload and ensure deadlines are met and adhered to. Experience: Working within a similar contract co-ordination role in social housing or similar sector Customer/client liaison Working in a fast paced environment Ability to adapt and be flexible to environments as and when required Other attributes: Excellent Communication Skills Ability to work both independently and as part of a team Excellent Organisational Skills with ability to take ownership of tasks, situations and manage multiple tasks Flexibility and willingness to take on tasks and help out wherever necessary A drive to succeed in a diverse team, by way of taking control of situations to ensure completion of actions is at the forefront Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Hybrid working 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions
Sustainable Energy Services (UK) Ltd
Skelmersdale, Lancashire
Retrofit Coordinator Location : Skelmersdale based WN8 9TW, working across site locations Salary: £50,000 per annum + Car Allowance + Additional Benefits! Contract: Full time, Permanent 37.5 hours per week Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Energy Services is a well-known expert in our field! We are looking for an experienced and technically strong Retrofit Coordinator to lead and deliver whole-house retrofit projects in full alignment with PAS 2035:2023. This role sits at the centre of our retrofit delivery model, ensuring compliance, high-quality design and installation outcomes, excellent customer experiences, and the successful delivery of funded schemes. You will work closely with internal teams, Retrofit Assessors, installers, designers, suppliers, and project stakeholders to coordinate assessments, provide energy modelling expertise, manage TrustMark lodgements, and oversee the technical elements of the retrofit journey. This is an exciting opportunity for someone who is highly organised, detail-driven, and passionate about delivering high-quality, compliant retrofit solutions that support the transition to energy-efficient homes. As our Retrofit Coordinator you will: Deliver whole-house retrofit coordination and evaluation to PAS 2035:2023 for both internal and external projects Support and oversee the Retrofit Assessment process, working closely with in-house Retrofit Assessors Complete accurate and compliant Full SAP energy modelling, IOEs, MTPs, and provide guidance aligned to scheme funding criteria (e.g., WH:SHF W3 / WH:LG / ORP / BUS) Carry out on-site visits as required for PAS 2035 coordination Liaise with clients, designers, installers, and suppliers to ensure full compliance and project alignment Manage the TrustMark lodgement process to meet programme deadlines Ensure the PAS 2035 customer journey is delivered to the highest standards for residents and clients Work collaboratively with project management, delivery teams, and PAS/MCS-accredited installers Ensure PAS 2030:2023 / MCS / PAS 2035 evidence meets TrustMark requirements Provide technical support across group businesses and consultancy services Work with internal Quality & Compliance teams to maintain and improve QA processes Support Bid Team with technical input for tenders Provide technical updates and briefings to wider teams About You What You ll Need Level 5 Diploma in Retrofit Coordination and Risk Management Strong understanding of domestic construction, building services and building physics Knowledge of moisture risk, ventilation, and fabric performance Experience producing IOEs and Medium-Term Plans Competent IT skills, including Microsoft Office Good numeracy and analytical ability Minimum 3 years experience in Retrofit Coordination Full UK driving licence It would be great if you had: Level 3 Award in Energy Efficiency for Older and Traditional Buildings BTEC/HNC/HND or similar in construction or building-related disciplines Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
09/02/2026
Full time
Retrofit Coordinator Location : Skelmersdale based WN8 9TW, working across site locations Salary: £50,000 per annum + Car Allowance + Additional Benefits! Contract: Full time, Permanent 37.5 hours per week Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Energy Services is a well-known expert in our field! We are looking for an experienced and technically strong Retrofit Coordinator to lead and deliver whole-house retrofit projects in full alignment with PAS 2035:2023. This role sits at the centre of our retrofit delivery model, ensuring compliance, high-quality design and installation outcomes, excellent customer experiences, and the successful delivery of funded schemes. You will work closely with internal teams, Retrofit Assessors, installers, designers, suppliers, and project stakeholders to coordinate assessments, provide energy modelling expertise, manage TrustMark lodgements, and oversee the technical elements of the retrofit journey. This is an exciting opportunity for someone who is highly organised, detail-driven, and passionate about delivering high-quality, compliant retrofit solutions that support the transition to energy-efficient homes. As our Retrofit Coordinator you will: Deliver whole-house retrofit coordination and evaluation to PAS 2035:2023 for both internal and external projects Support and oversee the Retrofit Assessment process, working closely with in-house Retrofit Assessors Complete accurate and compliant Full SAP energy modelling, IOEs, MTPs, and provide guidance aligned to scheme funding criteria (e.g., WH:SHF W3 / WH:LG / ORP / BUS) Carry out on-site visits as required for PAS 2035 coordination Liaise with clients, designers, installers, and suppliers to ensure full compliance and project alignment Manage the TrustMark lodgement process to meet programme deadlines Ensure the PAS 2035 customer journey is delivered to the highest standards for residents and clients Work collaboratively with project management, delivery teams, and PAS/MCS-accredited installers Ensure PAS 2030:2023 / MCS / PAS 2035 evidence meets TrustMark requirements Provide technical support across group businesses and consultancy services Work with internal Quality & Compliance teams to maintain and improve QA processes Support Bid Team with technical input for tenders Provide technical updates and briefings to wider teams About You What You ll Need Level 5 Diploma in Retrofit Coordination and Risk Management Strong understanding of domestic construction, building services and building physics Knowledge of moisture risk, ventilation, and fabric performance Experience producing IOEs and Medium-Term Plans Competent IT skills, including Microsoft Office Good numeracy and analytical ability Minimum 3 years experience in Retrofit Coordination Full UK driving licence It would be great if you had: Level 3 Award in Energy Efficiency for Older and Traditional Buildings BTEC/HNC/HND or similar in construction or building-related disciplines Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Freelance Customer Experience Coordinator Location: Ashington Contract: Freelance Rate: Competitive, depending on experience The Role You ll be the first point of contact for tenants, clients, and site teams ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work. Key responsibilities: Managing incoming tenant enquiries and complaints with empathy and efficiency Liaising between residents, site teams, and management to ensure smooth communication Monitoring customer feedback and identifying opportunities for service improvement Supporting project teams with updates, scheduling, and reporting Maintaining accurate records in line with company and client requirements About You We re looking for someone who: Has previous experience in customer service, housing, or construction (social housing experience a bonus) Is a great communicator calm under pressure, empathetic, and solution-focused Can work independently and manage their time effectively Is confident using IT systems and reporting tools Brings a proactive, can-do attitude and genuine care for people What We Offer Flexible freelance arrangement with consistent work Supportive, community-driven team environment Opportunity to transition into a permanent position for the right candidate Training and development opportunities as the role grows
06/02/2026
Contract
Freelance Customer Experience Coordinator Location: Ashington Contract: Freelance Rate: Competitive, depending on experience The Role You ll be the first point of contact for tenants, clients, and site teams ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work. Key responsibilities: Managing incoming tenant enquiries and complaints with empathy and efficiency Liaising between residents, site teams, and management to ensure smooth communication Monitoring customer feedback and identifying opportunities for service improvement Supporting project teams with updates, scheduling, and reporting Maintaining accurate records in line with company and client requirements About You We re looking for someone who: Has previous experience in customer service, housing, or construction (social housing experience a bonus) Is a great communicator calm under pressure, empathetic, and solution-focused Can work independently and manage their time effectively Is confident using IT systems and reporting tools Brings a proactive, can-do attitude and genuine care for people What We Offer Flexible freelance arrangement with consistent work Supportive, community-driven team environment Opportunity to transition into a permanent position for the right candidate Training and development opportunities as the role grows
The new year has started well with this respected private developer who were set up 90 years ago who are looking to grow the South West region. They recent achieved a 5 star rating for customer satisfaction as they continue to build high quality family homes. This exciting role will see you being the link with the design and on 'site team' ensuring all technical matters are dealt with in an effective manner. You will manage all the external consultants drawing information attend meetings on site. In order to be successful you will need to show experience working within a housebuilder or consultancy and hold a sound knowledge of the building regs and NHBC standards. You will have an HNC (as a minimum) within a related discipline and hold a full UK driving licence. You can look forward to 26 days holiday along with your birthday as holiday along with a yearly bonus, car allowance and a good healthcare plan. They have a good record of promoting people within the ranks. If you would like to be part of our clients future then please send across your cv today
06/02/2026
Full time
The new year has started well with this respected private developer who were set up 90 years ago who are looking to grow the South West region. They recent achieved a 5 star rating for customer satisfaction as they continue to build high quality family homes. This exciting role will see you being the link with the design and on 'site team' ensuring all technical matters are dealt with in an effective manner. You will manage all the external consultants drawing information attend meetings on site. In order to be successful you will need to show experience working within a housebuilder or consultancy and hold a sound knowledge of the building regs and NHBC standards. You will have an HNC (as a minimum) within a related discipline and hold a full UK driving licence. You can look forward to 26 days holiday along with your birthday as holiday along with a yearly bonus, car allowance and a good healthcare plan. They have a good record of promoting people within the ranks. If you would like to be part of our clients future then please send across your cv today
I'm currently working with a reputable residential developer based in Essex who is looking for an experienced Customer Care Coordinator to join their team. This is an immediate requirement, with a start date of next Wednesday (11th February) and the potential to become a longer-term or permanent role for the right person The role will involve: Acting as a key point of contact for customers reporting defects or issues in their homes Liaising with contractors and internal teams to assess whether reported issues require action Logging and managing all issues accurately on the system Coordinating works with in-house customer care operatives and external subcontractors Following jobs through to completion and keeping customers updated This would suit someone who: Has experience in a customer care role, ideally within housebuilding or construction Is confident communicating with customers, subcontractors, and internal teams Is organised, calm under pressure, and able to manage multiple issues at once Has strong admin and IT skills (Word, Excel, Outlook) Pay: Interview: Monday Start: Wednesday 11th February PAYE rate: 133 per day + holiday & employers' costs (Equivalent to 172 per day) Please apply with an updated Cv and I shall call with further details.
05/02/2026
Seasonal
I'm currently working with a reputable residential developer based in Essex who is looking for an experienced Customer Care Coordinator to join their team. This is an immediate requirement, with a start date of next Wednesday (11th February) and the potential to become a longer-term or permanent role for the right person The role will involve: Acting as a key point of contact for customers reporting defects or issues in their homes Liaising with contractors and internal teams to assess whether reported issues require action Logging and managing all issues accurately on the system Coordinating works with in-house customer care operatives and external subcontractors Following jobs through to completion and keeping customers updated This would suit someone who: Has experience in a customer care role, ideally within housebuilding or construction Is confident communicating with customers, subcontractors, and internal teams Is organised, calm under pressure, and able to manage multiple issues at once Has strong admin and IT skills (Word, Excel, Outlook) Pay: Interview: Monday Start: Wednesday 11th February PAYE rate: 133 per day + holiday & employers' costs (Equivalent to 172 per day) Please apply with an updated Cv and I shall call with further details.
Inbound Customer Service Manager Salary: up to £60,000 DOE Location: Cambridge Sector: Building Services (Domestic & Commercial) Important: Unfortunately, our client is unable to offer visa sponsorship for this role. Only candidates with the existing right to work in the UK should apply. We are recruiting on behalf of a well-established building services company seeking an experienced Inbound Customer Service Manager to lead their customer contact function. This role will manage a team of five customer service coordinators , handling inbound customer enquiries via phone and written channels. The successful candidate will play a key role in delivering a high-quality customer experience while working closely with operational teams across plumbing, electrical, air conditioning and general building services. Sector relevant expereince is not essential. The Role Reporting directly to the Managing Director, the Inbound Customer Service Manager will be responsible for the day-to-day performance of the inbound customer service team, ensuring service levels, response times and customer satisfaction targets are consistently met. This is a hands-on management role suited to someone with strong people leadership skills and experience in inbound service environments. Key Responsibilities Lead, manage and motivate a team of 5 inbound customer service coordinators Oversee all inbound enquiries (telephone, email and written correspondence) Act as the escalation point for complex customer queries and complaints Ensure clear communication with customers regarding job progress, scheduling and outcomes Liaise closely with engineering and operational teams to ensure efficient service delivery Monitor workloads, scheduling and service requests to meet customer expectations Recruit, onboard and train new team members as required Conduct regular performance reviews, coaching sessions and team meetings Review work orders, invoices and time reports for accuracy and billing support Identify and implement improvements to customer service processes and workflows Attend senior management meetings and provide service performance updates Candidate Profile Proven experience managing an inbound customer service or contact centre team Strong customer service background within a fast-paced, service-led environment Excellent communication skills with confidence handling escalations and complaints A people-focused manager who can coach, motivate and develop a team Highly organised with strong attention to detail and ability to manage competing priorities Comfortable using CRM, scheduling or job management systems Competent with MS Office (Word, Excel, Outlook) Experience within building services, trades, facilities management or similar sectors is advantageous but not essential Able to work under pressure and manage customer expectations effectively What s on Offer Salary up to £60,000 depending on experience Senior, visible role within a growing and well-established business Opportunity to shape and improve the customer service function Supportive leadership team and long-term career progression If you would like to know more, get in touch with Harry Severn at ARC - (url removed)
04/02/2026
Full time
Inbound Customer Service Manager Salary: up to £60,000 DOE Location: Cambridge Sector: Building Services (Domestic & Commercial) Important: Unfortunately, our client is unable to offer visa sponsorship for this role. Only candidates with the existing right to work in the UK should apply. We are recruiting on behalf of a well-established building services company seeking an experienced Inbound Customer Service Manager to lead their customer contact function. This role will manage a team of five customer service coordinators , handling inbound customer enquiries via phone and written channels. The successful candidate will play a key role in delivering a high-quality customer experience while working closely with operational teams across plumbing, electrical, air conditioning and general building services. Sector relevant expereince is not essential. The Role Reporting directly to the Managing Director, the Inbound Customer Service Manager will be responsible for the day-to-day performance of the inbound customer service team, ensuring service levels, response times and customer satisfaction targets are consistently met. This is a hands-on management role suited to someone with strong people leadership skills and experience in inbound service environments. Key Responsibilities Lead, manage and motivate a team of 5 inbound customer service coordinators Oversee all inbound enquiries (telephone, email and written correspondence) Act as the escalation point for complex customer queries and complaints Ensure clear communication with customers regarding job progress, scheduling and outcomes Liaise closely with engineering and operational teams to ensure efficient service delivery Monitor workloads, scheduling and service requests to meet customer expectations Recruit, onboard and train new team members as required Conduct regular performance reviews, coaching sessions and team meetings Review work orders, invoices and time reports for accuracy and billing support Identify and implement improvements to customer service processes and workflows Attend senior management meetings and provide service performance updates Candidate Profile Proven experience managing an inbound customer service or contact centre team Strong customer service background within a fast-paced, service-led environment Excellent communication skills with confidence handling escalations and complaints A people-focused manager who can coach, motivate and develop a team Highly organised with strong attention to detail and ability to manage competing priorities Comfortable using CRM, scheduling or job management systems Competent with MS Office (Word, Excel, Outlook) Experience within building services, trades, facilities management or similar sectors is advantageous but not essential Able to work under pressure and manage customer expectations effectively What s on Offer Salary up to £60,000 depending on experience Senior, visible role within a growing and well-established business Opportunity to shape and improve the customer service function Supportive leadership team and long-term career progression If you would like to know more, get in touch with Harry Severn at ARC - (url removed)
Job Category: Equipment & Maintenance Services We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our corevalues empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn't matter what your expertise and craft is - there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out ourCradle to Grave services and hear from ourteam directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch. Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon's commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon's purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others. You as a Manager, Operations Oxford will: Assist in establishing division short-term and long-range goals aligned with overall corporate objectives. Oversee Division P&L performance, ensuring the financial health and overall success of the division. Lead recruitment strategy, including forecasting staffing needs, identifying required skills, selecting recruitment sources, advertising, and building relationships with educational institutions and recruiting agencies. Implement policies, procedures, and organizational structures consistent with corporate frameworks. Oversee daily operational activities within the division, ensuring efficient communication between internal teams, customers, and field personnel. Supervise and motivate division staff, including rental coordinators, office administrators, mechanics, delivery drivers, and yard personnel. Manage workflow processes, including rentals, returns, sales coordination, and equipment movement. Provide guidance, training, and support to coordinators and operational staff to ensure consistency, accuracy, and continuous improvement across all processes. Training and development: Ensuring staff are properly trained in equipment handling, maintenance, and customer service procedures. Ensure equipment, service, and delivery needs are met for all customers while maintaining cost controls and driving market share and profitability. Identify & implement process improvements to enhance efficiency, productivity, & operational effectiveness. Act as an escalation point for complex technical & non-technical issues, including root cause analysis & resolution. Ensure Internal Project Reviews are scheduled and actively participate in evaluating project progress. Escalate issues appropriately and leverage corporate resources to ensure projects are delivered on time, within budget, and aligned with quality standards. Set performance goals and objectives for direct reports, providing ongoing feedback, coaching, and development. Ensure staff receive proper training related to equipment handling, maintenance, safety, & customer service procedures. Monitor divisional financial performance, including forecasting, monthly reporting, and reviewing discrepancies or variances to ensure alignment with corporate targets. Enforce safety protocols & legislative requirements applicable to equipment use, handling, and site operations. Actively enhance division health and safety practices by ensuring training remains current, documentation is maintained, and compliance requirements are met. Ensure senior management is proactively informed of potential issues, including schedule delays, workforce concerns, and client-related challenges. Provide consistent support, mentorship, and guidance to all employees within the division to foster a positive and high-performing team environment. Support compliance with labour agreements and union jurisdiction. Is this the right role for you? 10-15 years of supervisory experience in construction operations or managing equipment yards. Advanced knowledge of construction methods, procedures, standards, and equipment operations. Strong written and verbal communication skills, with proven customer service and business development capabilities. Experience preparing quotes, estimates, and quarterly budgets. Strong influencing and negotiation capabilities. Strong analytical abilities with experience resolving complex operational challenges. Effective leadership and relationship management capabilities. Ability to manage high volumes of work, competing priorities, and deadlines. Working knowledge of union jurisdictions and labour agreements. Well-developed planning and organizational skills. Strong analytical capability with proven capability in resolving complex problems. You have strong organizational skills, customer service & business development skills. Experience with general equipment maintenance and rental software programs. Go ahead and be yourself. We'll pay you for it! We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity. Accommodation for Applicants with disabilities will be made during the recruitment process when requested. We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven't already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.
04/02/2026
Full time
Job Category: Equipment & Maintenance Services We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our corevalues empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn't matter what your expertise and craft is - there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out ourCradle to Grave services and hear from ourteam directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch. Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon's commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon's purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others. You as a Manager, Operations Oxford will: Assist in establishing division short-term and long-range goals aligned with overall corporate objectives. Oversee Division P&L performance, ensuring the financial health and overall success of the division. Lead recruitment strategy, including forecasting staffing needs, identifying required skills, selecting recruitment sources, advertising, and building relationships with educational institutions and recruiting agencies. Implement policies, procedures, and organizational structures consistent with corporate frameworks. Oversee daily operational activities within the division, ensuring efficient communication between internal teams, customers, and field personnel. Supervise and motivate division staff, including rental coordinators, office administrators, mechanics, delivery drivers, and yard personnel. Manage workflow processes, including rentals, returns, sales coordination, and equipment movement. Provide guidance, training, and support to coordinators and operational staff to ensure consistency, accuracy, and continuous improvement across all processes. Training and development: Ensuring staff are properly trained in equipment handling, maintenance, and customer service procedures. Ensure equipment, service, and delivery needs are met for all customers while maintaining cost controls and driving market share and profitability. Identify & implement process improvements to enhance efficiency, productivity, & operational effectiveness. Act as an escalation point for complex technical & non-technical issues, including root cause analysis & resolution. Ensure Internal Project Reviews are scheduled and actively participate in evaluating project progress. Escalate issues appropriately and leverage corporate resources to ensure projects are delivered on time, within budget, and aligned with quality standards. Set performance goals and objectives for direct reports, providing ongoing feedback, coaching, and development. Ensure staff receive proper training related to equipment handling, maintenance, safety, & customer service procedures. Monitor divisional financial performance, including forecasting, monthly reporting, and reviewing discrepancies or variances to ensure alignment with corporate targets. Enforce safety protocols & legislative requirements applicable to equipment use, handling, and site operations. Actively enhance division health and safety practices by ensuring training remains current, documentation is maintained, and compliance requirements are met. Ensure senior management is proactively informed of potential issues, including schedule delays, workforce concerns, and client-related challenges. Provide consistent support, mentorship, and guidance to all employees within the division to foster a positive and high-performing team environment. Support compliance with labour agreements and union jurisdiction. Is this the right role for you? 10-15 years of supervisory experience in construction operations or managing equipment yards. Advanced knowledge of construction methods, procedures, standards, and equipment operations. Strong written and verbal communication skills, with proven customer service and business development capabilities. Experience preparing quotes, estimates, and quarterly budgets. Strong influencing and negotiation capabilities. Strong analytical abilities with experience resolving complex operational challenges. Effective leadership and relationship management capabilities. Ability to manage high volumes of work, competing priorities, and deadlines. Working knowledge of union jurisdictions and labour agreements. Well-developed planning and organizational skills. Strong analytical capability with proven capability in resolving complex problems. You have strong organizational skills, customer service & business development skills. Experience with general equipment maintenance and rental software programs. Go ahead and be yourself. We'll pay you for it! We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity. Accommodation for Applicants with disabilities will be made during the recruitment process when requested. We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven't already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.
Property Manager Offered with flexible working hours options of either 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. We are looking for an experienced Property Manager who will be part of a team of Property Managers jointly managing a portfolio of 300 properties. Tenancy check in and check out inspections along with property inspections are outsourced so this is an office based position. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Property Manager Basic salary £30,000 to £32,000. Options of working from 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
03/02/2026
Full time
Property Manager Offered with flexible working hours options of either 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. We are looking for an experienced Property Manager who will be part of a team of Property Managers jointly managing a portfolio of 300 properties. Tenancy check in and check out inspections along with property inspections are outsourced so this is an office based position. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Property Manager Basic salary £30,000 to £32,000. Options of working from 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
