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building manager 12 month ftc
Joshua Robert Recruitment
Associate Property Manager - FTC
Joshua Robert Recruitment Newcastle Upon Tyne, Tyne And Wear
About the Opportunity An exciting opportunity has arisen for an Associate Property Manager to join a leading UK asset management company in Newcastle upon Tyne. This role offers the chance to work on a portfolio of high-profile commercial assets, supporting strategic asset management initiatives across a dynamic and prestigious property portfolio. This is a 12-month fixed term contract with a strong likelihood of becoming a permanent role, offering excellent career progression within a highly regarded and growing organisation. The Role As Associate Property Manager, you will support the senior asset and property management team in delivering best-in-class management across a varied commercial portfolio. You will play a key role in maintaining asset performance, enhancing tenant relationships, and ensuring operational excellence. Key Responsibilities: Day-to-day management of high-profile commercial assets Building and maintaining strong tenant relationships Overseeing service charge budgets, reconciliations, and reporting Managing managing agents, contractors, and professional advisors Assisting with lease events including renewals, rent reviews, and regears Supporting ESG and sustainability initiatives across the portfolio Ensuring compliance with statutory and health & safety regulations Contributing to asset management strategy and value enhancement initiatives About You We are seeking a motivated and commercially minded property professional who thrives in a fast-paced, high-performing environment. Essential Experience & Skills: Experience in commercial property management (client-side or consultancy) Experience managing service charge budgets Excellent stakeholder management skills Strong financial and analytical capability Proactive, detail-oriented, and highly organised Desirable: Working towards or recently achieved MRICS qualification Experience managing institutional-grade assets What s on Offer Exposure to landmark, high-profile assets Opportunity to work within a leading asset management platform Strong potential for a permanent position Competitive salary and benefits package Excellent career progression opportunities
28/02/2026
Full time
About the Opportunity An exciting opportunity has arisen for an Associate Property Manager to join a leading UK asset management company in Newcastle upon Tyne. This role offers the chance to work on a portfolio of high-profile commercial assets, supporting strategic asset management initiatives across a dynamic and prestigious property portfolio. This is a 12-month fixed term contract with a strong likelihood of becoming a permanent role, offering excellent career progression within a highly regarded and growing organisation. The Role As Associate Property Manager, you will support the senior asset and property management team in delivering best-in-class management across a varied commercial portfolio. You will play a key role in maintaining asset performance, enhancing tenant relationships, and ensuring operational excellence. Key Responsibilities: Day-to-day management of high-profile commercial assets Building and maintaining strong tenant relationships Overseeing service charge budgets, reconciliations, and reporting Managing managing agents, contractors, and professional advisors Assisting with lease events including renewals, rent reviews, and regears Supporting ESG and sustainability initiatives across the portfolio Ensuring compliance with statutory and health & safety regulations Contributing to asset management strategy and value enhancement initiatives About You We are seeking a motivated and commercially minded property professional who thrives in a fast-paced, high-performing environment. Essential Experience & Skills: Experience in commercial property management (client-side or consultancy) Experience managing service charge budgets Excellent stakeholder management skills Strong financial and analytical capability Proactive, detail-oriented, and highly organised Desirable: Working towards or recently achieved MRICS qualification Experience managing institutional-grade assets What s on Offer Exposure to landmark, high-profile assets Opportunity to work within a leading asset management platform Strong potential for a permanent position Competitive salary and benefits package Excellent career progression opportunities
Joshua Robert Recruitment
Associate Property Manager - FTC
Joshua Robert Recruitment City, Leeds
About the Opportunity An exciting opportunity has arisen for an Associate Property Manager to join a leading UK asset management company in Newcastle upon Tyne. This role offers the chance to work on a portfolio of high-profile commercial assets, supporting strategic asset management initiatives across a dynamic and prestigious property portfolio. This is a 12-month fixed term contract with a strong likelihood of becoming a permanent role, offering excellent career progression within a highly regarded and growing organisation. The Role As Associate Property Manager, you will support the senior asset and property management team in delivering best-in-class management across a varied commercial portfolio. You will play a key role in maintaining asset performance, enhancing tenant relationships, and ensuring operational excellence. Key Responsibilities: Day-to-day management of high-profile commercial assets Building and maintaining strong tenant relationships Overseeing service charge budgets, reconciliations, and reporting Managing managing agents, contractors, and professional advisors Assisting with lease events including renewals, rent reviews, and regears Supporting ESG and sustainability initiatives across the portfolio Ensuring compliance with statutory and health & safety regulations Contributing to asset management strategy and value enhancement initiatives About You We are seeking a motivated and commercially minded property professional who thrives in a fast-paced, high-performing environment. Essential Experience & Skills: Experience in commercial property management (client-side or consultancy) Experience managing service charge budgets Excellent stakeholder management skills Strong financial and analytical capability Proactive, detail-oriented, and highly organised Desirable: Working towards or recently achieved MRICS qualification Experience managing institutional-grade assets What s on Offer Exposure to landmark, high-profile assets Opportunity to work within a leading asset management platform Strong potential for a permanent position Competitive salary and benefits package Excellent career progression opportunities
28/02/2026
Full time
About the Opportunity An exciting opportunity has arisen for an Associate Property Manager to join a leading UK asset management company in Newcastle upon Tyne. This role offers the chance to work on a portfolio of high-profile commercial assets, supporting strategic asset management initiatives across a dynamic and prestigious property portfolio. This is a 12-month fixed term contract with a strong likelihood of becoming a permanent role, offering excellent career progression within a highly regarded and growing organisation. The Role As Associate Property Manager, you will support the senior asset and property management team in delivering best-in-class management across a varied commercial portfolio. You will play a key role in maintaining asset performance, enhancing tenant relationships, and ensuring operational excellence. Key Responsibilities: Day-to-day management of high-profile commercial assets Building and maintaining strong tenant relationships Overseeing service charge budgets, reconciliations, and reporting Managing managing agents, contractors, and professional advisors Assisting with lease events including renewals, rent reviews, and regears Supporting ESG and sustainability initiatives across the portfolio Ensuring compliance with statutory and health & safety regulations Contributing to asset management strategy and value enhancement initiatives About You We are seeking a motivated and commercially minded property professional who thrives in a fast-paced, high-performing environment. Essential Experience & Skills: Experience in commercial property management (client-side or consultancy) Experience managing service charge budgets Excellent stakeholder management skills Strong financial and analytical capability Proactive, detail-oriented, and highly organised Desirable: Working towards or recently achieved MRICS qualification Experience managing institutional-grade assets What s on Offer Exposure to landmark, high-profile assets Opportunity to work within a leading asset management platform Strong potential for a permanent position Competitive salary and benefits package Excellent career progression opportunities
Build Recruitment
Property Manager - 12 Month FTC
Build Recruitment
Property Manager South London £42 - £46k per annum 35 hours per week 12 Month FTC Build Recruitment is working in partnership with a small, values-led housing and community organisation is seeking an experienced Property Manager to oversee a multi-site South London portfolio on a 12 month fixed term contract basis. Reporting to the Head of Property Management, you will lead on statutory compliance, building safety, repairs, planned works and contractor performance. Managing a budget of £1m, you ll ensure full compliance across fire, gas, electrical, water hygiene and asbestos obligations while delivering high-quality, resident-focused services. You will line manage maintenance and cleaning teams, drive performance and value for money, oversee cyclical and reactive works, and work closely with Finance on budgets and reporting. A strong understanding of current Building and Fire Safety legislation is essential. About you: Minimum 3 years property and repairs management experience Strong compliance and health & safety knowledge Proven contractor and team management experience Budget management capability Excellent leadership and organisational skills Full UK driving license and access to a vehicle for work purposes Benefits include: pension scheme, free use of fitness facilities and staff discount in restaurants.
27/02/2026
Contract
Property Manager South London £42 - £46k per annum 35 hours per week 12 Month FTC Build Recruitment is working in partnership with a small, values-led housing and community organisation is seeking an experienced Property Manager to oversee a multi-site South London portfolio on a 12 month fixed term contract basis. Reporting to the Head of Property Management, you will lead on statutory compliance, building safety, repairs, planned works and contractor performance. Managing a budget of £1m, you ll ensure full compliance across fire, gas, electrical, water hygiene and asbestos obligations while delivering high-quality, resident-focused services. You will line manage maintenance and cleaning teams, drive performance and value for money, oversee cyclical and reactive works, and work closely with Finance on budgets and reporting. A strong understanding of current Building and Fire Safety legislation is essential. About you: Minimum 3 years property and repairs management experience Strong compliance and health & safety knowledge Proven contractor and team management experience Budget management capability Excellent leadership and organisational skills Full UK driving license and access to a vehicle for work purposes Benefits include: pension scheme, free use of fitness facilities and staff discount in restaurants.
Stride
Facilities Manager
Stride Wareham, Dorset
A client of mine is looking for a Facilities Manager on a 12 month initial Maternity Cover FTC, with potential for a permanent position after. You will be reporting into the Assistant Director and be responsible for 1 Workplace Technician and 2 Workplace coordinators Your region will be Dorset Devon and Cornwall, however you must be commutable to Wareham as this will be your main site and you will be here for the majority of the time. Through effective Leadership ensure that provides a "safety first" culture and delivers an affordable, profitable, efficient, and customer-orientated commercial estate and facilities management service across all workplaces. As one of three Managers, you will be responsible for a portfolio of workplaces, the estate & facilities management service and health & safety compliance within our spaces and the workspace experience for all colleagues, customers, and visitors within your area of responsibility. The workplaces are a mixture of hub & spoke offices, operational yards, and scheme hub offices. You will be responsible for both the hard and soft service contracts, with the support of your team. Key Accountabilities People Management - You will lead, motivate, empower, and develop your team, maintaining the core values of the business and team while upholding the highest levels of professional conduct helping both the team and our colleagues to achieve their full potential. Workspaces Strategy - You will support the delivery of the workspaces roadmap which would include Acquisitions, Disposals and Refurbishments. The roadmaps ambition is to provide workspaces that are safe, supportive, effective, and inclusive. You will manage an agile workspace portfolio which flexes in line with the needs of the organisation, providing safe, enabling, and innovative working environments in the right locations. You and your team will support our colleagues on this cultural journey, by implementing & managing key policies and procedures which will provide structure to support greater agility in the way we work. Colleague & Customer Experience - You will ensure your team are available to act as social connectors for colleagues, customers & visitors, by signposting or advising them on information, instruction & training to empower them to get the best out of their day. You will act with discretion and use your emotional intelligence the gauge when and where the sharing of information is appropriate and necessary. Estate Management - You will be responsible for owning the relationship with our Landlords and Tenants, ensuring the servicing compliance documentation is appropriately shared, leading on rent review negotiations, serving notice on leases where break-clauses allow and flagging to the business in good time when timebound decisions are needed to be made about a workplace. Operational Facilities Management - You will ensure your workspaces are compliant by managing the delivery of a wide range of facilities management services, focusing on hard services as well as planned and responsive maintenance. Areas of compliance include but are not limited to Lift, Fire, Water Management, Gas Safety, Air Conditioning, Air Quality and Electrical Safety. Critically review & challenge contracts - You will be an exceptional Contract Manager - Critically reviewing, challenge & aligning contracts across the regions, setting out a best practice framework which the team should adhere to, to get the most competent, consistent, and quality service from our contractors which evidence value for money. Budget Management - You will feed into, monitor, and manage budgets set by the Assistant Director for your areas of responsibility in accordance with agreed procedures, levels of delegated authority and the company's financial regulations and standing orders. You will be a company credit card holder. Communications - You will ensure that your team is aligned to key messages, are fully informed on all aspects of work being supported by the wider team and business and own and manage the Commercial Estate and FM section of the Astranet ensuring all information concerning workspaces and how to use them effectively and safely are easily accessible and up to date. You will be a proactive communicator with the Assistant Director and your peers, ensuring important information is shared and using colleagues as a cultural sounding board to navigate situations when they arise. System Management - You will be responsible for ensuring that the systems which underpin the delivery of the team are appropriate, are well managed and can provide clean, usable data to inform decision making i.e. lease anniversaries, utilisation stats, life-cycle modelling for plant & equipment etc. You will ensure that your Coordinators manage the Visitor, Desk & Meeting Room Systems, the External Spaces Application, and the Service Desk - ensuring all information is maintained up to date and accessible. Data Analytics - You will ensure that your Coordinator produces monthly reports critically analysing how all spaces (internal & external) are being utilised, suggesting areas of evolution based on the analysis and feedback from the team. Health & Safety Management - You will ensure that all workplaces under your control meet legislative requirements, good practice and agreed service levels. General Duties - You will positively promote the reputation and standing of the Commercial Estate & FM Team by providing relevant information to support the publication of monthly reports. Business Continuity - You will be the responsible person for business continuity response for your respective workspaces. Sustainability - You will promote strong sustainability and environmental awareness, ensuring all team outputs are completed in line with the Group Environmental policies. You will facilitate the auditing of the ISO14001 Environmental audits across your areas of responsibility. Representation - You will represent the Commercial Estate & FM Team by attending meetings and working groups with internal departments and external key stakeholders, ensuring the team is being appropriately represented and feeds into the development of policies and processes. Project Management - You will be an experienced, articulate and exceptionally organised Project Manager, with the ability to deliver medium - large scale Capital Projects up to the value of 750K. Experience Proven ability in Estate and Facilities Management over a sustained period Organisation and coordination of multiple tasks. Budget Responsibility. Experience of effective contract management. Working in, organising, and managing small teams. Negotiation and Governance of contractor works and standards including review of RAMS and Competencies. Preparing and using Risk assessments. Conducting Inspections of services and standards. Conducting performance reviews. Risk Management - identifying and implementing emergency plans and procedures. Proactively Coordinate projects to time, to cost and in line with the team's objectives. Coordinate the diagnosis of either M&E or building fabric issues, ensuring the appropriate stakeholders are engaged to put in place a resolution within a timebound manner to limit the impact on colleagues and customers. Qualifications Essential Educated to a Degree standard in a relevant subject. IWFM Qualification Level 4 or higher. Nebosh General Certificate. Evidence of continual personal development. RICS certification in CRE and FM. Desirable Member level accredited membership of IWFM. Prince2 Project Management Qualification. Organisational Skills training/accreditation. Nebosh Environment Certificate. stride is acting as an Employment Agency in relation to this vacancy.
23/02/2026
Full time
A client of mine is looking for a Facilities Manager on a 12 month initial Maternity Cover FTC, with potential for a permanent position after. You will be reporting into the Assistant Director and be responsible for 1 Workplace Technician and 2 Workplace coordinators Your region will be Dorset Devon and Cornwall, however you must be commutable to Wareham as this will be your main site and you will be here for the majority of the time. Through effective Leadership ensure that provides a "safety first" culture and delivers an affordable, profitable, efficient, and customer-orientated commercial estate and facilities management service across all workplaces. As one of three Managers, you will be responsible for a portfolio of workplaces, the estate & facilities management service and health & safety compliance within our spaces and the workspace experience for all colleagues, customers, and visitors within your area of responsibility. The workplaces are a mixture of hub & spoke offices, operational yards, and scheme hub offices. You will be responsible for both the hard and soft service contracts, with the support of your team. Key Accountabilities People Management - You will lead, motivate, empower, and develop your team, maintaining the core values of the business and team while upholding the highest levels of professional conduct helping both the team and our colleagues to achieve their full potential. Workspaces Strategy - You will support the delivery of the workspaces roadmap which would include Acquisitions, Disposals and Refurbishments. The roadmaps ambition is to provide workspaces that are safe, supportive, effective, and inclusive. You will manage an agile workspace portfolio which flexes in line with the needs of the organisation, providing safe, enabling, and innovative working environments in the right locations. You and your team will support our colleagues on this cultural journey, by implementing & managing key policies and procedures which will provide structure to support greater agility in the way we work. Colleague & Customer Experience - You will ensure your team are available to act as social connectors for colleagues, customers & visitors, by signposting or advising them on information, instruction & training to empower them to get the best out of their day. You will act with discretion and use your emotional intelligence the gauge when and where the sharing of information is appropriate and necessary. Estate Management - You will be responsible for owning the relationship with our Landlords and Tenants, ensuring the servicing compliance documentation is appropriately shared, leading on rent review negotiations, serving notice on leases where break-clauses allow and flagging to the business in good time when timebound decisions are needed to be made about a workplace. Operational Facilities Management - You will ensure your workspaces are compliant by managing the delivery of a wide range of facilities management services, focusing on hard services as well as planned and responsive maintenance. Areas of compliance include but are not limited to Lift, Fire, Water Management, Gas Safety, Air Conditioning, Air Quality and Electrical Safety. Critically review & challenge contracts - You will be an exceptional Contract Manager - Critically reviewing, challenge & aligning contracts across the regions, setting out a best practice framework which the team should adhere to, to get the most competent, consistent, and quality service from our contractors which evidence value for money. Budget Management - You will feed into, monitor, and manage budgets set by the Assistant Director for your areas of responsibility in accordance with agreed procedures, levels of delegated authority and the company's financial regulations and standing orders. You will be a company credit card holder. Communications - You will ensure that your team is aligned to key messages, are fully informed on all aspects of work being supported by the wider team and business and own and manage the Commercial Estate and FM section of the Astranet ensuring all information concerning workspaces and how to use them effectively and safely are easily accessible and up to date. You will be a proactive communicator with the Assistant Director and your peers, ensuring important information is shared and using colleagues as a cultural sounding board to navigate situations when they arise. System Management - You will be responsible for ensuring that the systems which underpin the delivery of the team are appropriate, are well managed and can provide clean, usable data to inform decision making i.e. lease anniversaries, utilisation stats, life-cycle modelling for plant & equipment etc. You will ensure that your Coordinators manage the Visitor, Desk & Meeting Room Systems, the External Spaces Application, and the Service Desk - ensuring all information is maintained up to date and accessible. Data Analytics - You will ensure that your Coordinator produces monthly reports critically analysing how all spaces (internal & external) are being utilised, suggesting areas of evolution based on the analysis and feedback from the team. Health & Safety Management - You will ensure that all workplaces under your control meet legislative requirements, good practice and agreed service levels. General Duties - You will positively promote the reputation and standing of the Commercial Estate & FM Team by providing relevant information to support the publication of monthly reports. Business Continuity - You will be the responsible person for business continuity response for your respective workspaces. Sustainability - You will promote strong sustainability and environmental awareness, ensuring all team outputs are completed in line with the Group Environmental policies. You will facilitate the auditing of the ISO14001 Environmental audits across your areas of responsibility. Representation - You will represent the Commercial Estate & FM Team by attending meetings and working groups with internal departments and external key stakeholders, ensuring the team is being appropriately represented and feeds into the development of policies and processes. Project Management - You will be an experienced, articulate and exceptionally organised Project Manager, with the ability to deliver medium - large scale Capital Projects up to the value of 750K. Experience Proven ability in Estate and Facilities Management over a sustained period Organisation and coordination of multiple tasks. Budget Responsibility. Experience of effective contract management. Working in, organising, and managing small teams. Negotiation and Governance of contractor works and standards including review of RAMS and Competencies. Preparing and using Risk assessments. Conducting Inspections of services and standards. Conducting performance reviews. Risk Management - identifying and implementing emergency plans and procedures. Proactively Coordinate projects to time, to cost and in line with the team's objectives. Coordinate the diagnosis of either M&E or building fabric issues, ensuring the appropriate stakeholders are engaged to put in place a resolution within a timebound manner to limit the impact on colleagues and customers. Qualifications Essential Educated to a Degree standard in a relevant subject. IWFM Qualification Level 4 or higher. Nebosh General Certificate. Evidence of continual personal development. RICS certification in CRE and FM. Desirable Member level accredited membership of IWFM. Prince2 Project Management Qualification. Organisational Skills training/accreditation. Nebosh Environment Certificate. stride is acting as an Employment Agency in relation to this vacancy.
CBRE Local UK
Workplace Experience Manager (12 month FTC)
CBRE Local UK
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London . This role is a 12 Month Fixed-Term Contract to cover Maternity Leave. Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Other duties include: Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Carry out any reasonable request from management. To keep up to date with industry innovations and with the on-site management team to ensure 61 is seen as a lighthouse. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Experience managing a front of house/reception team is preferred. Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
01/09/2025
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London . This role is a 12 Month Fixed-Term Contract to cover Maternity Leave. Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Other duties include: Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Carry out any reasonable request from management. To keep up to date with industry innovations and with the on-site management team to ensure 61 is seen as a lighthouse. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Experience managing a front of house/reception team is preferred. Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Right Talent
Associate Director commercial Property management
Right Talent Birmingham , West Midlands
Associate Director Commercial Property management Birmingham This opportunity is for a leading property consultancy out of their Birmingham office. 12 Months FTC paying up to £58k + car allowance + benefits etc. Working with a Director managing and assisting with the management of properties for some of their larger clients. The role The individual is to take immediate responsibility and ownership of managing their own clients and their buildings. These may include overseas investors, UK Institutions and Property Companies. Assist the Director in increasing the team’s fee income through new business and cross selling. Support the Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions. Undertaking regular service charge expenditure monitoring and reporting Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc Due diligence for acquisitions and disposals Attending client meetings Attendance and positive contributions at team and department meetings What you need Degree level qualification RICS Qualified or equivalent work experience Proven experience within a commercial property management department or similar, specifically with a Client facing background. Managing Lease events, rent reviews and expiries Dealing with tenant applications proactively Good Landlord and Tenant knowledge Property Management Accounting knowledge - Statements of Account, service charges, arrears recovery, etc Good working knowledge of Microsoft Excel, Word and Outlook
24/11/2020
Full time
Associate Director Commercial Property management Birmingham This opportunity is for a leading property consultancy out of their Birmingham office. 12 Months FTC paying up to £58k + car allowance + benefits etc. Working with a Director managing and assisting with the management of properties for some of their larger clients. The role The individual is to take immediate responsibility and ownership of managing their own clients and their buildings. These may include overseas investors, UK Institutions and Property Companies. Assist the Director in increasing the team’s fee income through new business and cross selling. Support the Director in managing the team and the wider services, including Facilities Managers and Client Finance staff working on their instructions. Undertaking regular service charge expenditure monitoring and reporting Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports Management of income arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc Due diligence for acquisitions and disposals Attending client meetings Attendance and positive contributions at team and department meetings What you need Degree level qualification RICS Qualified or equivalent work experience Proven experience within a commercial property management department or similar, specifically with a Client facing background. Managing Lease events, rent reviews and expiries Dealing with tenant applications proactively Good Landlord and Tenant knowledge Property Management Accounting knowledge - Statements of Account, service charges, arrears recovery, etc Good working knowledge of Microsoft Excel, Word and Outlook

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