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Case Manager – Housing Property – Somerset   Salary: £ 14.00ph Full-Time (37 hours) Job Purpose: Efficient, effective and consistent processing Administration Understanding of customer need Supporting customer self-serve Spotting opportunities for further enabling and self-serve Continuous improvement of processes and procedures Understand when to consult with others, including specialists Understanding information Knowledge sharing Manage more complex cases and projects Develop tools, guidance notes and enable team to widen knowledge Wider knowledge of several areas of the business Building and presenting business intelligence Finding solutions and proposing options • Responsibilities: Assist the Housing Asset Manager in ensuring asset related data is accurately updated and maintained within an asset management database to help inform the council’s corporate objectives. Provide technical support in the provision of regular statistics and key performance indicators. To interpret, analyse and extract relevant information from reports and translate these so that they are capable of being understood by a wide range of people. Review and monitor all responsive and capitalised works to maintain accurate stock data for legislative and compliance purposes. To assist the Housing Asset Manager in developing a more proactive asset management service with an emphasis on value for money and efficiencies. Identify improvements to processes and systems to ensure the effective and efficient provision of the service in order to meet customer need. Use information technology and digital transformation to deliver an effective, efficient, responsive and e-enabled service. Deputise for the Housing Asset Manager as and when required. Any other reasonable duties of a similar nature. Knowledge: Competent in the use of Microsoft Office Principles of good customer service. Values and promotes equality and diversity. Understand the principles of data protection. Understanding and experience of the responsibilities within which a local authority must operate to deliver the role including statutory requirements. Experience in managing property related stock data within a social housing environment. Skills: Commitment to providing excellent customer service Flexibility and ability to multi-task. High level of accuracy and attention to detail. Ability to work under pressure. Problem solving & decision making. Team player. Persuasive & encouraging – adopting a coaching style to enable customers. Able to be pro-active in developing and implementing continuous improvement. Numerate and analytical with the ability to extract relevant information from reports and translate these so they can be understood by a wide range of people. Collaborative working - internal and external to the Council. Qualifications: Good general standard of education Evidence of continuing development of professional skills, e.g. through training, qualification and/or experience.