3 jobs found

We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment. The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders. - Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams. - Monitor and recover service charge arrears, taking appropriate recovery action where necessary. - Provide expert advice on leasehold matters to colleagues across the housing service and senior management. - Represent the council at First-Tier Tribunal hearings and other legal proceedings as required. - Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience. Key Requirements - Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association. - Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985. - Excellent numerical, analytical, and financial management skills. - Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams. - Experience resolving disputes and representing cases at tribunal level desirable. - Proficient in housing management systems and Microsoft Office applications. - Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast-paced environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed) By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

The Estate Manager is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports). Critical Success Requirements These are the key competencies a successful candidate will demonstrate: Financial & management competency – The ability to understand, analyse and interpret financial information (eg. budgets) to ensure we are managing our clients’ service charge effectively and prudently against an estate’s current requirements (including legislative obligations) and future needs. Drafting budgets, monitoring expenditure and reporting to Directors are key parts of an Estate Manager’s role. Successful implementation:  thorough & accountable – A desire and willingness to systematically and diligently do what needs to be done to ensure key milestones are achieved on time & on budget. To manage valuable assets effectively, everything must be in order and our obligations must be fulfilled. It is not just about ticking a list, you need to actively understand and control what needs to be done. Being accountable is about taking personal responsibility to deliver on your promises, reacting quickly when the situation demands and resolving issues to completion. Customer service mentality & strong communication skills – We exist because of our customers. An Estate Manager is the custodian of our customer relationships. Our challenge is to earn our customers’ trust and confidence through our actions. A key part of this is the timely and accurate provision of information. Our correspondence needs to be first rate and you need to be able to chair large meetings, and if the occasion arises, resolve a dispute diplomatically. Business maturity – The ability to think and act professionally. You must be able to gather information, interpret it and solve complex problems or make logical decisions which have the greatest positive impact. Once a decision has been made, you will have the ability to develop the plan to enact it and implement accordingly. Responsibilities In all areas, ensure that company policies and procedures are consistently applied to required standards. Outcome 1:  The key milestones & KPIs are achieved Milestone Management:  You will ensure the cyclical tasks and reactive works are accomplished ontime (within the specified timescales), liaising with all internal departments as required. KPI achievement:  Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc). Action Plan:  Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution. Reporting:  Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate. Outcome 2:  The financial aspects of our estates are effectively managed Budgets:  Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time. Expenditure Control:  Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate. Monitoring:  Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required. Reporting:  Prepare regular reporting (monthly/quarterly) on the key management and financial aspects of your estates to Directors/Freeholders. Annual Accounts:  Ensure the annual accounts (prepared by the Accounts team) are accurate and completed on time. Prepare necessary commentary where appropriate. Outcome 3:  The Maintenance aspects of our estates are effectively managed Planned Maintenance Schedule:  Ensure a comprehensive Planned Maintenance Schedule is in place for each estate and reviewed annually. Ensure all planned jobs are completed on time and contracts are tendered appropriately. Site Inspections:  Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed. Reactive Works:  Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties appropriately. Contractors:  Manage the approval and appointment of all Contractors. Lease:  Be fully conversant with the head lease – the rules, regulations and obligations – and manage accordingly. Insurance:  Ensure the insurance cover is up-to-date and appropriate for each property/estate. Insurance Claims:  Ensure all insurance claims are handled promptly and reconciled appropriately. Work Assessment:  Approve and assess all planned and regular maintenance work. Site Information & Asset Register:  Ensure our database is consistently up-to-date and compile/maintain an asset register for all estates. Health & Safety:  Ensure that health & safety legislation, policies and recommendations are adhered to at all times. Ensure appropriate Health & Safety reports are maintained and actioned appropriately for each estate. Major Works:  Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works programme (in conjunction with Building Surveyor). Outcome 4:  Provide excellent customer service and achieve customer satisfaction Excellent Communication Output:  Produce quality correspondence to Directors and Residents that is professional, mistake-free and easy to understand (in plain English). This involves letters, budget information, meeting minutes, newsletters and general correspondence. Excellent Communication Practices:  Respond to correspondence/customer contact in a timely manner (in accordance with company standards), in an appropriate way (not always email) and with a professional and helpful manner. Ensure cyclical correspondence is issued on time and regular, per the agreed schedule. Client Relationships:  Maintain excellent client relationships, especially with Directors. Client Meetings:  Organise, prepare and successfully lead Directors meetings, Resident meetings or AGMs. Issue Resolution:  Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically. Data Management:  Manage hard and soft copy data and e-mails, ensuring all client files are up to date and stored appropriately. Skills & Experience Required The successful candidate will present with the following: Qualifications Degree preferable. A good standard of education is essential. IRPM Part 1 is essential. Other property qualifications (eg. RICS) are desirable. Experience 5 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management Strong experience of budget management, financial control and delivering cost-efficiency Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc) Detailed working knowledge of building management, systems maintenance and repair projects Customer relationship management Skills Excellent time management, prioritisation, delegation and project management skills Excellent numeracy/analytical skills and competency in dealing with financial information Excellent communication skills – letter writing and the written and verbal presentation of information Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging. Excellent people skills – an ability to adapt your style as required Excellent commercial skills – demonstrate an awareness of commercial reality Behaviours Accountable:  take personal responsibility for seeing things through to successful resolution Thorough:  attention to detail, the ability to think things through – not just follow a checklist Commitment:  take pride in your work and care about your/the team’s performance Mature:  common-sense approach. Remain calm & measured while juggling multiple projects Positive:  an optimistic, can-do attitude that improves team morale These are the key responsibilities of the role. There will be other general duties associated with the position. To be eligible, a candidate must be legally able to work in the UK and have a full, ‘clean’ driving licence.