5 jobs found

MMP Consultancy is seeking a Senior Building Surveyor on behalf of a Local Authority in South Hampshire. This is a 6 month ongoing contract with a day rate of 325pd over a 5 day week. Candidates will be expected to be on site 3 days per week and will ideally be located no more than 1 hour away from Gosport. The successful candidate will take a leading role in surveying, diagnosing and specifying works across the council's 3,000-property housing portfolio and a range of corporate and commercial assets. They will manage and deliver a varied programme of projects, ranging in size from 50,000 to 1 million, which may include: External and communal decorations Cladding Fire safety improvements Window replacements Re-roofing Electrical works Structural repairs Extensions and larger capital schemes Responsibilities: Leading a team of Surveyors, allocating workloads and supporting their development Assessing asset condition, identifying cyclical and planned works, and contributing to planned maintenance programmes. Preparing specifications, managing contracts and ensuring compliance with relevant legislation and policies. Procuring and managing contractors, monitoring performance, resolving issues and ensuring value for money. Maintaining accurate stock data and using it to evaluate service performance. Liaising with residents, leaseholders, councillors, building users and internal stakeholders. Leading on the investigation and preparation of responses for Stage 1 HRA and LGO complaints. Deputising for the Property Services Manager when required. Requirements: Be a technically skilled, confident and organised professional with the ability to lead projects and people effectively. Hold a relevant degree or HNC in Building Surveying or Construction, ideally with RICS or CIOB membership. Have strong knowledge of JCT and NEC contracts, with experience of contractor management and dispute resolution. Demonstrate expertise in building construction technology and building pathology. Understand and apply building and health & safety legislation, including Building Regulations, Planning Law, CDM, Fire Safety, Asbestos Regulations and more. Be competent in conducting a range of surveys, condition, dilapidations, measured, energy performance, fire risk, asbestos, as well as writing specifications and assessing quality of works. Be able to evaluate options, prepare specifications, obtain quotes/tenders and manage repair contracts. Demonstrate commercial awareness, cost control and budget management skills Be proficient in Microsoft Office, particularly Word and Excel, and capable of using specialist software for stock data. Understand public procurement rules for building works.

I am currently working with a Housing association based in Tunbridge Wells, They oversee 13,000 properties across the South East and Kent, specialising in repairs and maintenance, They are looking for a service manager who has experience in repairs and maintenance to join the team. The Role: As the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople's diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-coordinator. You will also manage a team of Trade Supervisors who manage all the repairs operatives You will be driving service delivery to meet, or exceed, KPI targets such attending jobs within service level agreements, meeting first time fix, reducing travel time and No Access to properties as well as providing an excellent customer service to all stakeholders including the client, the resident and internal parties. You will be keeping residents up to date with sub-contractor works and ensuring works are completed in line with complaint resolutions. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture is embedded between teams and values and behaviours are continuously promoted and practised within the team. Accountabilities: Responsible for managing and motivating a team and driving area and team performance, providing clear objectives, direction and leadership Being the face of repair's and the lead on local area issues and being the interface with tenant bodies Be responsible for spend in line with the budget and support the budget setting and forecasting processes Ensuring and assessing that those employed (contractors and employees) to maintain properties have the necessary skills, knowledge and experience. Assist with delivering cultural change from technical compliance to resident satisfaction, actively promoting this through a range of activities, and embedding in day-to-day tasks and language. Responsible for meeting service delivery targets, including end to end management of the service within a defined area Responsible for collaboration and sharing of best practice Proactively manage resources, challenge commercial and operational effectiveness and drive a positive culture in line with values and strategies Responsible for ensuring that all customer management systems and process are maintained effectively Responsible for ensuring all targets are met or exceeded e.g. KPI's and contractual obligations Responsible for ensuring health and safety is maintained by working with the HSE & Compliance Manager Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections Provide clear and regular communication to staff ensuring performance, against target, is communicated and any remedial actions plans are cascaded and implemented Responsible for management of all operational assets Develop, train and retain high quality staff to deliver high levels of customer service, ensuring trades are multi-skilled where appropriate Ensuring right level of resources are available, with the right skills to deliver the service Responsible for optimising deployment of resources Responsible for the end-to-end management of service delivery, from allocation of jobs through to completion Optimisation of labour resources through effective use of planning and scheduling tools. Adherence to daily disciplines Responsible for monthly operational reviews with the Field Supervisors identifying any performance issues and creating remedial actions plans Authorise written response to formal complaints Ensure compliance with all internal and external policies Attend contract management meetings as appropriate Ensure that contracts deliver value for money, customer excellence in service delivery and strong technical performance. With the support of HR, manage staff conduct and performance, ensuring compliance with company policies and standards. Always act as an ambassador and act as a leader Keep up to date with changes in legislation, sector practice and ensure this is cascaded appropriately and reflected in policy and/or procedural change. General: To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. Recognise, respect and promote the different roles and diversity of the individuals within the business. To actively contribute towards key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. Attend and participate in training and other meetings and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the business. Essential and Desirable Criteria :Excellent communication, engagement and influencing skills Experience of workforce electronic scheduling systems Excellent planning and data interrogation skills Positive proactive attitude Good understanding of Social Housing Building Maintenance Experience of managing teams Proven strong leadership skills Excellent dispute resolution skills Appropriate qualifications including GCSE English & Math's or equivalent IT literate (Microsoft Office) Professional approach with high standards Full UK Driving Licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.

General Manager, Great London, KT1 Up to £54K per annum + Benefits + Great environment! Fantastic opportunity has arisen for a dynamic and proactive General Manager/Operations Manager to ensure the smooth running of the building and team within this build to rent organisation. You will be responsible for running the property, driving revenue, maintaining the brand, leading the team, ensuring resident satisfaction and much more! Duties include: Overall responsibility and accountability for the operations of the building. Line manage, motivate and engage with the team. Monitor maintenance team and activities. Establish and maintain relationships with stakeholders. Deliver first class service to residents including complaints and dispute resolution, organising events, excellent customer service. Oversee tenancy management processes such as apartment inspections, evicting residents and collecting late fee s and other charges. Prepare and forecast annual budgets by analysing financial statements and reviewing marketing info and operational reports. Responsible for Health & Safety and statutory compliance. The ideal candidate: Previous experience of managing a building (preferably within the BTR sector but PBSA or Hotels will be considered) Proven experience of managing and leading a team Up to date knowledge of landlord/tenant legislations Excellent communication and organisation skills Customer focussed, with a proactive, positive and professional manner Dynamic, resilient and adaptable. Apply now for immediate consideration! (RitzRecEmpBus)

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

The Estate Manager is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports). Critical Success Requirements These are the key competencies a successful candidate will demonstrate: Financial & management competency – The ability to understand, analyse and interpret financial information (eg. budgets) to ensure we are managing our clients’ service charge effectively and prudently against an estate’s current requirements (including legislative obligations) and future needs. Drafting budgets, monitoring expenditure and reporting to Directors are key parts of an Estate Manager’s role. Successful implementation:  thorough & accountable – A desire and willingness to systematically and diligently do what needs to be done to ensure key milestones are achieved on time & on budget. To manage valuable assets effectively, everything must be in order and our obligations must be fulfilled. It is not just about ticking a list, you need to actively understand and control what needs to be done. Being accountable is about taking personal responsibility to deliver on your promises, reacting quickly when the situation demands and resolving issues to completion. Customer service mentality & strong communication skills – We exist because of our customers. An Estate Manager is the custodian of our customer relationships. Our challenge is to earn our customers’ trust and confidence through our actions. A key part of this is the timely and accurate provision of information. Our correspondence needs to be first rate and you need to be able to chair large meetings, and if the occasion arises, resolve a dispute diplomatically. Business maturity – The ability to think and act professionally. You must be able to gather information, interpret it and solve complex problems or make logical decisions which have the greatest positive impact. Once a decision has been made, you will have the ability to develop the plan to enact it and implement accordingly. Responsibilities In all areas, ensure that company policies and procedures are consistently applied to required standards. Outcome 1:  The key milestones & KPIs are achieved Milestone Management:  You will ensure the cyclical tasks and reactive works are accomplished ontime (within the specified timescales), liaising with all internal departments as required. KPI achievement:  Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc). Action Plan:  Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution. Reporting:  Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate. Outcome 2:  The financial aspects of our estates are effectively managed Budgets:  Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time. Expenditure Control:  Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate. Monitoring:  Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required. Reporting:  Prepare regular reporting (monthly/quarterly) on the key management and financial aspects of your estates to Directors/Freeholders. Annual Accounts:  Ensure the annual accounts (prepared by the Accounts team) are accurate and completed on time. Prepare necessary commentary where appropriate. Outcome 3:  The Maintenance aspects of our estates are effectively managed Planned Maintenance Schedule:  Ensure a comprehensive Planned Maintenance Schedule is in place for each estate and reviewed annually. Ensure all planned jobs are completed on time and contracts are tendered appropriately. Site Inspections:  Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed. Reactive Works:  Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties appropriately. Contractors:  Manage the approval and appointment of all Contractors. Lease:  Be fully conversant with the head lease – the rules, regulations and obligations – and manage accordingly. Insurance:  Ensure the insurance cover is up-to-date and appropriate for each property/estate. Insurance Claims:  Ensure all insurance claims are handled promptly and reconciled appropriately. Work Assessment:  Approve and assess all planned and regular maintenance work. Site Information & Asset Register:  Ensure our database is consistently up-to-date and compile/maintain an asset register for all estates. Health & Safety:  Ensure that health & safety legislation, policies and recommendations are adhered to at all times. Ensure appropriate Health & Safety reports are maintained and actioned appropriately for each estate. Major Works:  Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works programme (in conjunction with Building Surveyor). Outcome 4:  Provide excellent customer service and achieve customer satisfaction Excellent Communication Output:  Produce quality correspondence to Directors and Residents that is professional, mistake-free and easy to understand (in plain English). This involves letters, budget information, meeting minutes, newsletters and general correspondence. Excellent Communication Practices:  Respond to correspondence/customer contact in a timely manner (in accordance with company standards), in an appropriate way (not always email) and with a professional and helpful manner. Ensure cyclical correspondence is issued on time and regular, per the agreed schedule. Client Relationships:  Maintain excellent client relationships, especially with Directors. Client Meetings:  Organise, prepare and successfully lead Directors meetings, Resident meetings or AGMs. Issue Resolution:  Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically. Data Management:  Manage hard and soft copy data and e-mails, ensuring all client files are up to date and stored appropriately. Skills & Experience Required The successful candidate will present with the following: Qualifications Degree preferable. A good standard of education is essential. IRPM Part 1 is essential. Other property qualifications (eg. RICS) are desirable. Experience 5 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management Strong experience of budget management, financial control and delivering cost-efficiency Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc) Detailed working knowledge of building management, systems maintenance and repair projects Customer relationship management Skills Excellent time management, prioritisation, delegation and project management skills Excellent numeracy/analytical skills and competency in dealing with financial information Excellent communication skills – letter writing and the written and verbal presentation of information Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging. Excellent people skills – an ability to adapt your style as required Excellent commercial skills – demonstrate an awareness of commercial reality Behaviours Accountable:  take personal responsibility for seeing things through to successful resolution Thorough:  attention to detail, the ability to think things through – not just follow a checklist Commitment:  take pride in your work and care about your/the team’s performance Mature:  common-sense approach. Remain calm & measured while juggling multiple projects Positive:  an optimistic, can-do attitude that improves team morale These are the key responsibilities of the role. There will be other general duties associated with the position. To be eligible, a candidate must be legally able to work in the UK and have a full, ‘clean’ driving licence.