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General Manager The Company At Birchgrove, we create welcoming rental communities designed exclusively for people over 65 - places where residents feel at home, stay independent for longer, and live life on their own terms. We believe there is no substitute for feeling at home. That's why we design communities that feel welcoming, warm and rooted in the neighbourhoods they're part of. Our approach is simple: be good people to work with, lead with accountability, encourage fresh thinking and always look for reasons to say yes when it makes life better for the people who live with us. We are proud to be a Living Wage Employer and a Disability Confident Employer, and we are building an inclusive workplace where individuality is respected, talent is recognised, and belonging is real. The Role Pepperpot House in Godalming is a beautiful, modern neighbourhood, just one year old and already home to a growing community of neighbours. With occupancy currently around 75%, this is a brilliant opportunity for an experienced General Manager to help shape the next phase of its success, building momentum, strengthening community life, and supporting continued growth as the neighbourhood reaches full occupancy. This is a visible, involved leadership role where you will be close to neighbours and your team day to day. As a newer neighbourhood, Pepperpot House offers real freedom to embed best practice from the start, establish strong rhythms and ways of working, and build a culture where colleagues feel proud to work and neighbours feel truly at home, backed by the full support of our Operations Leadership Team. Pepperpot House is also ideally located just three minutes from the high street, making it easy for neighbours to stay active, connected and independent. Many residents enjoy being out and about, so you will be leading a community where wellbeing, choice and autonomy are part of everyday life. If you find joy in building a culture where colleagues feel proud to work and residents feel truly at home, you're at your best when you build trust, lead with care, and bring people along through change, you'll find this role both energising and deeply rewarding. About You You will thrive here if you are: An experienced General Manager who has led a site or service with full operational, people, and budget accountability. Ideally from retirement living, care homes, or hospitality, but we are open to strong multi-site or complex service leaders from other sectors if they bring the right skills and mindset. Someone who thrives in environments where expectations are high and feedback is candid. Pepperpot House is a warm and welcoming neighbourhood where neighbours value great service and a well run community, so the successful candidate will bring emotional intelligence, confidence, and the ability to lead with calm clarity, warmth and good humour. Energetic about sales and occupancy with demonstrated success in implementing effective sales strategies. Familiarity with managing food and beverage operations. Resilient and adaptable, able to respond to competing priorities with thoughtfulness, clarity and pace Someone who leads with empathy, integrity and optimism. Is able to inspire trust in residents and staff and holds themselves to account Strong business acumen with a keen understanding of budgets and financial management. Skilled in dynamic and confident management of large teams. Dedicated to enriching residents' lives, with a focus on individual well-being and building a community. Possesses high intellect and adaptability, adept at managing conflicting priorities. Someone who sees opportunity in challenge, welcomes fresh ideas and isn't afraid to innovate An ambitious and goal orientated attitude. A connector - comfortable in their ability to network with influencers, the press, local partners, referrers and community leaders. Flexibility to accommodate unconventional working hours when needed to support community life, which may occasionally include weekends. Aligned with our values by create belonging, be accountable, staying curious, trying new things and always start from 'How can we help? Key Responsibilities Key responsibilities will include: Partner with the Sales Team to devise and execute a comprehensive sales strategy, encompassing outreach, home visits, tours, reporting, nurturing prospective residents and other relevant tasks. Providing strategic and operational leadership for the smooth day-to-day operations, covering sales, F&B, housekeeping, maintenance, and wellbeing. Overseeing ongoing operations to ensure resident satisfaction and exceed expectations in all areas, including events, activities, and customer service. Build a culture where residents feel known, respected and listed to - ensuring their experience is consistently exceptional. Ensuring all legal, regulatory and health and safety duties are fully met and well documented. Recruit, coach and develop great colleagues, supporting learning, confidence and accountability Support and embed HR processes such as onboarding, recognition, performance and wellbeing support. Plan and oversee rota management to ensure quality cover and colleague wellbeing. Manage the neighbourhood budget, P&L and financial processes including invoicing, rent control and reporting with transparency and ownership. Engaging in research and networking with key community stakeholders (e.g., healthcare providers, local government, NGOs, local media) involved in the welfare of older adults. Support sales continuity minimising voids and established ready list once the building is at full occupancy This role is about people first, our colleagues and neighbours, and building something that feels personal, meaningful and proudly Birchgrove. If you believe people deserve to feel at home, supported and connected as they age and you want the autonomy to lead a community that reflects those values we would love to hear from you. REF-

Asset Manager - Maternity Cover (9-month FTC) A residential fund manager overseeing 400m+ of assets, is seeking an Asset Manager for a 9-month maternity cover position. The Opportunity Manage c.1,700 residential properties across the UK, leading relationships with external property managers and driving operational performance for institutional investors. What You'll Do Oversee third-party property managers and lead performance reporting cycles Manage portfolio KPIs: voids, arrears, and expenditure Approve lettings activity and identify value-add opportunities Analyse data to optimise portfolio performance Ensure institutional standards across all operations Who We're Looking For Experience in residential property management or asset management is beneficial, but we're open to candidates from lettings, agency, or wider property backgrounds. This could be your opportunity to transition client-side. Flexible Working We're open to full-time, part-time, flexible hours, and remote working arrangements to suit your circumstances.

Voids Manager - Repairs and Maintenance 50,000 - 55,000 37.5 hours per week - hybrid working Temporary County Durham Sellick Partnership Ltd are currently recruiting for a Voids Manager to join one of our County Durham based clients on a full-time permanent basis Daily duties of the Repairs Manager: Lead and motivate operatives, supervisors and contractors Manage voids performance, budgets, compliance and KPIs Drive continuous improvement and efficient turnaround of empty homes Champion health & safety, including CDM responsibilities Oversee subcontractor performance and procurement compliance Ensure accurate use of housing and works order systems Resolve complaints and support a brilliant customer journey Essential requirements of the Repairs Manager: An HNC/HND in construction or equivalent experience A health and safety qualification and knowledge of CDM regulations Experience leading teams in housing repairs and voids services Strong commercial awareness and ability to manage budgets Confidence to analyse data and challenge performance to drive results If you are interested in the role of the Repairs Manager then please apply now, for more information contact Chrissie Howard at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.

BDS are recruiting for a Scheme Manager based in the Rochford area of Essex for a well-known Housing Association. This is a full-time position, 35 hours per week, 8:30am- 4pm. We are looking for someone from a Housing Management background, ideally with leasehold experience. Key duties will include but are not limited too; Speaking with the residents daily Working with voids, tenancies and lettings Signposting information on other services, in and around the area. Checking the property for any repairs and reporting these as required, Liaising with contractors The ideal candidate will have good PC skills, be approachable and have good organisation skills. This is a temp ongoing role for the right person Pay Rate; 18.11ph PAYE- 23.95ph UMB Apply now for immediate consideration!

Job Title- Contract Supervisor Location-Salford Salary- 38,000 Are you a supervisor with experience of managing operatives on responsive roofing and void contracts? We are working with a regional expert in roofing contracts that have been trading for over 30 years. They are looking for a contract supervisor to oversee roofing teams and manage work streams. As contract supervisor, you will; Manage 8 teams of 2 roofers overseeing projects across the North West Code up jobs and keep an organised tracker of the ongoing work stream Work on Nat Fed rates Liaise with site managers and clients to monitor an update work in line with KPI's As contract supervisor, it is required that you; Have experience managing teams of operatives Have a working knowledge of Nat Fed schedule of rates and job codes Have extensive social housing experience, preferably with roofing projects/voids As contract supervisor, you will receive; 38,000 salary Car allowance/mileage 23 days holiday plus bank holiday Pension Further career opportunities If this role sounds of interest to you, then we'd love to hear from you!

R9 are looking for a supervisor to provide on-site supervision of works carried out for our clients including residential properties and voids, and ensuring operatives comply with health and safety and that the instructions for the job have been followed. Supervisor Salary - 41k - plus 10% bonus Location : Oldbury Benefits Annual holiday; 25 days + Bank holidays Long service awards; continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause. Van and Fuel Card Provided Responsibilities Day-to-day supervision of the contract dealing with residents, customers and ensuring that all operatives are working efficiently and productively Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets. Liaising with the residents and customers and dealing with any queries or issues which may arise. Ensuring works are completed on time and to a high quality standard. Organising operatives, assist in planning appointments in conjunction with the call centre. Completion of appropriate paperwork such as method statements and risk assessments, delivering tool box talks. Attend regular weekly/bi-weekly meetings with your line manager Attend pre-inspections where necessary and submit reports within 48hrs for standard orders and within 24hrs for complaints/emergencies Requirements: Repairs and maintenance Industry Previous supervisory experience on a maintenance site Full Clean Driving License If you are interested in this position, then please click apply!

Project Quantity Surveyor / Commercial Manager - Housing Association (North West) Salary: Up to 54,000 + benefits Location: Agile working - 3 days from home, 2 days on site/office A leading housing provider is expanding across the North West and seeking an experienced Project Quantity Surveyor to take commercial responsibility for their maintenance and voids programmes. This is a great opportunity to join a growing organisation with a strong social purpose and a collaborative, values-driven culture. The Role You'll manage the financial and contractual aspects of multiple maintenance and refurbishment projects, leading an Assistant Quantity Surveyor and ensuring best value, accurate cost control and full contractual compliance. You'll work closely with operational teams, contractors and suppliers to drive performance and deliver high-quality outcomes. Key Responsibilities Oversee all commercial and financial aspects of maintenance and voids projects ( 15m- 20m portfolio) Manage subcontractor procurement, payments, variations and final accounts Provide accurate financial reporting and forecasting Support and mentor junior QS staff Collaborate with project and operational teams to achieve commercial targets About You Degree/HNC in Quantity Surveying or related discipline Proven experience in social housing, maintenance or refurbishment Strong commercial and contractual knowledge (NHF Schedule of Rates preferred) Excellent communication, negotiation and stakeholder management skills Competent user of MS Office, particularly Excel If you're a skilled Quantity Surveyor looking for a flexible, progressive role within a respected housing organisation, we'd love to hear from you. Apply today or get in touch for a confidential conversation.

Nelson Permamanent Placements are recruiting for a senior quantity surveyor on behalf of a leading social housing retrofit specialist. The role consists of working in conjunction with the General Manager and Commercial leads to ensure appropriate commercial controls are in place and adhered to in order to secure the company s full entitlement through the contract. The contract is long term covering over 7,500 houses in 4 different areas of the South-West, from Taunton and Yeovil, over to Bristol and Swindon and down to Salisbury and Bournemouth. Delivering Repairs & Maintenance, Voids, Capital Works and an Electrical Service program. Key Duties • Ensure the company secures its full entitlement within the parameters of the Contract and further commercial negotiations. • Ensure the commercial team achieve or exceed budgeted targets. • Responsible for the application schedule of rates, acting as a subject matter expert for contractual arrangements. • Maximise cash flow through monthly invoicing, the implementation of appropriate procedures to resolve client queries and ensuring cash is received when due. • Monitoring and analysis of management information and job cost against job revenue, supporting the operations and finance and enablement of data driven decision making. • Point of contact for dispute resolution. • Ensure Accurate Cashflow Forecasts and Revenue profiles are in place and are accurate and updated regularly. • Prepare and produce financial reports, including Cost Value Reconciliations (CVR), Cost Value Comparison (CVC) and management accounts, providing governance of budgets through robust cost control. • Ensure the IT integration between the client s system and Fortem s is aligned to increase productivity and financial controls in-line with the contract conditions. • Ensure budgets are set and shared with the commercial leads annually along with carrying out full reviews periodically when required. • Making sure the supply chain has up to date term orders and contract agreements and are managed in-line with financial controls and governance. This is includes setting up and managing agreed SLA s. Requirements • Excellent data interrogation skills • Excellent Excel skills (incl. V-Lookup, Pivot tables and formula development) • QS degree or equivalent training or a minimum of 5 years relevant contract experience • Line Management experience • Negotiating, communication and presentation skills • Valid UK driving licence Desirable • Experience of Management Accounts • Accounting skills • Commercial Contractor exposure This is an excellent opportunity to work for a market leader that invests in it's employees, benefits include • Eligibility for bonus up to 10% of basic salary • 25 days annual leave + bank holidays & your birthday off (34 days total) • Pay review every year • 26 weeks full pay maternity leave • 8 weeks full pay paternity leave • Discounted gym memberships at national and local gyms • Up to £3,000 colleague referral fee • Vast directory of training on bespoke in-house Learning Management System • Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more If interested please get in contact with the details provided

Eden Brown are seeking a highly efficient Sheltered Scheme Manager for a 3 month contract in Manchester The role as Sheltered Housing Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Housing Management Coordinator - Band 2 Reference: (phone number removed) Location: Sheppards, Harlow, Essex Contract: Temporary Duration: ASAP - 01 April 2026 Salary: £16.37 Hours: Monday to Friday, 9:00am - 5:00pm Role Overview We are seeking an experienced Housing Management Coordinator (Band 2) . This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement. You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service. Key Responsibilities Housing & Tenancy Management Coordinate rent and service charge collection, managing arrears effectively Enforce tenancy conditions, including formal action up to court proceedings where required Support void management, re-letting rooms promptly to maximise occupancy Carry out defect checks and report, arrange, and monitor repairs Maintain accurate housing management records using internal systems Customer & Resident Engagement Deal with customer queries professionally and efficiently Make welfare calls and carry out ad-hoc and routine property visits Send weekly newsletters and organise/attend residents' meetings Support residents to maintain communal areas and personal living spaces Provide low-level support and signposting where appropriate Health, Safety & Compliance Ensure buildings are health and safety compliant Carry out and record routine safety checks and property risk assessments Ensure properties meet regulatory, quality, and client promise standards Liaise with contractors to ensure works meet contractual requirements Coordination & Partnership Working Work closely with Support Workers, Housing Management Workers, and Managers Coordinate and oversee housing management duties carried out by others Liaise with third-party care and support providers and superior landlords Ensure Service Level Agreements are adhered to and escalated where required Skills, Knowledge & Experience Required Experience working in supported/social housing, property management, or care settings Experience managing rent accounts, arrears, voids, and repairs Basic understanding of housing law (tenancies, evictions) Experience of coordinating or overseeing the work of others Strong organisational skills and ability to manage a caseload Confident using IT systems, spreadsheets, and databases Good written and verbal communication skills Ability to work independently, manage difficult situations, and use initiative Knowledge of health & safety and basic building maintenance Full driving licence and access to own vehicle (essential) Willingness to undertake lone working What We're Looking For Reliable, organised, and proactive Customer-focused with a professional approach Able to balance compliance, income collection, and resident wellbeing Committed to equality, diversity, and safeguarding best practice

Pear Recruitment Housing Manager Fulham Salary - £45,000 Working Hours Monday Friday 9am-5pm - 1 day working from home after probation Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. The Housing Team Manager is responsible for leading and managing the Housing Team to deliver high-quality, customer-focused tenancy management services for ex-Service personnel and their families. Under the guidance of the Head of Housing, the role ensures strong tenant engagement, effective performance monitoring, and compliance with all health and safety regulations. The manager will oversee housing and tenancy budgets within agreed limits, ensuring services are delivered efficiently and in alignment with the client s objectives. A key aspect of the role involves cross-functional collaboration to maintain a safe, supportive, and responsive housing environment that meets the needs of the community. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Key Responsibilities: • Manage, develop and support the Housing Team undertaking regular one to-ones and performance reviews in accordance with policies and procedures. • Ensure that staff are recruited, inducted, trained and developed to enable them to deliver quality services. • Coach and support staff in the housing team to tackle issues of poor conduct or performance in accordance with policy and procedures. • Ensure the Housing Team provide an effective, high quality, customer focussed service to tenants and residents of including: Liaise and work with other agencies including housing, health and social care professionals as required. • Ensure void targets are met. • Ensure that any estate grounds and communal areas, including parking, on any of the properties are managed and maintained to high standards and in accordance with Health and Safety requirements. • Contribute to the client s emergency planning, participate on the Emergency Management Team and take part in the on-call rota. • Undertake and review risk assessments for the housing function, promoting a risk-based approach to safety within the housing team. • Lead on the management of specialist Risk Assessments, ensuring the completion of all actions within specified deadlines. • Provide reports and information for the Head of Housing and Insurers as required. Lettings, allocations and voids management • Oversee the housing waiting list ensuring that applications are properly assessed in line with the Allocations Policy and that tenants and applicants are advised of the housing options available to them. • Ensure that applicants for housing with complex needs are assessed, support needs identified and their suitability for support by the client is established and agreed by the Applications Assessment Panel. 2 • Manage the lettings process in line with the Allocations procedure, ensuring re-let targets are met. • Play a lead role in ensuring all incidents of anti-social behaviour are properly investigated in line with the Anti-Social Behaviour policy and that appropriate action is taken to resolve these cases. • Manage and monitor all rent arrears action ensuring that performance targets are met and that timely and appropriate support and advice is offered to tenants. • Oversee all legal cases and attend Court where necessary to provide support and guidance to other staff, give evidence on behalf of the client and instruct legal advisors as appropriate. • Work proactively with the Support Team to ensure that it encourages independence and that tenants are enabled to move on to fully independent accommodation where appropriate. Tenant participation and engagement • Working with the Head of Housing and Finance Department to calculate and set Service Charges • Work with the Head of Housing to set budgets and manage services within agreed budgets, ensuring that income targets are maximised and voids and arrears are minimised. • Support the process of setting performance targets and objectives for the Housing Department and undertaking regular review through Delivery Plans and staff/day-to-day management. • Continuously look to improve the quality of services, responding positively to customer feedback and complaints Health and Safety • Implement and monitor Health and Safety Policy and practice throughout the housing provision, to ensure a safe environment for tenants, residents, contractors, staff and visitors and compliance with legislative regulations. • Work with Business service to develop and implement the Health and Safety Management System in relation to the housing schemes. • Contribute to the emergency planning, participate on the Emergency Management Team and take part in the on-call rota. • Maintain records in accordance with the Health and Safety Management System. • Provide reports and information for the Heads, Directors, Managers and Insurers as required. If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Senior Quantity Surveyor A leading specialist property services contractor is seeking an experienced Senior Quantity Surveyor to join a significant long-term social housing contract. This is a senior commercial role, reporting to the General Manager and Commercial Leads, responsible for ensuring robust financial governance, maximising commercial entitlement, and supporting strategic decision-making across the contract. Position: Senior Quantity Surveyor Location: Chippenham Salary: 55,000 - 65,000 per annum + 4,000 Car allowance Contract Type : Permanent Start date: Immediately available This long-term social housing contract covers a portfolio of over 7,500 homes across multiple regions in the South West, delivering a comprehensive range of services including Repairs & Maintenance, Voids, Capital Works, and Electrical Services. The role offers the opportunity to work within a mature, well-structured contract, supported by an experienced senior leadership team and a commitment to professional development and sector excellence. Role Overview: The Senior Quantity Surveyor will provide commercial leadership and oversight, ensuring all contractual, financial, and governance obligations are met. You will drive value for the organisation, support operational teams in delivering high-quality outcomes, and provide accurate, data-driven insight to inform strategic decision-making. Key Responsibilities: Ensure full commercial entitlement under the contract is secured, including supporting negotiations and contractual adjustments Lead and mentor the commercial team to achieve or exceed budgeted financial targets Act as subject matter expert on contract terms, schedules of rates, and commercial governance Maximise cash flow through timely invoicing, prompt resolution of client queries, and disciplined financial control Prepare and maintain accurate cashflow forecasts, revenue profiles, and financial reports, including CVRs, CVCs, and management accounts Monitor job costs against revenue and provide actionable insight to operational and finance teams Serve as the primary point of contact for commercial dispute resolution Ensure IT system integration between client and internal platforms enhances financial control and operational efficiency Establish, manage, and review budgets and periodic forecasts in collaboration with commercial leadership Manage supply chain commercial arrangements, including term contracts, SLAs, and compliance with governance standards Candidate profile: Degree-qualified Quantity Surveyor or equivalent professional experience Proven experience within a contractor environment delivering social housing or property services Strong commercial and contractual knowledge, with the ability to influence and drive outcomes Full UK driving licence Benefits: Performance-related bonus up to 10% of base salary 25 days annual leave plus bank holidays, and your birthday off (34 days total) Enhanced family leave: 26 weeks full pay maternity leave, 8 weeks full pay paternity leave Access to comprehensive professional development through a bespoke Learning Management System Private pension, life insurance, private healthcare, dental care, cycle-to-work scheme, and mobile provider discounts How to Apply: If you are interested in working for this established company, please apply with your updated CV.

Lettings Manager Monday to Friday 9am 6pm Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities

Our client is looking for a Residential Asset Manager, reporting to the Investment Director and Fund Manager, on a 9-10 month Fixed Term Contract. They are London based with an established collaborative and hybrid working culture. Client Details Our client has c.20 years track record investing and managing UK Single Family Housing assets. They are well established fund manager with strong performance returns for institutional investors. Description Manage a large UK portfolio of residential assets, ensuring optimal performance and returns. Manage third party property managers, working closely with them to make decisions and drive portfolio performance. Manage weekly, monthly, and quarterly reporting processes with property managers, leading regular performance calls and providing instructions on behalf of the investment manager. Monitor and manage portfolio KPIs, including voids, arrears, and expenditure. Oversee all lettings activity, approving rental quotes and offers proposed by third party managers. Implement and refine processes to ensure effective portfolio management. Analyse management information to identify opportunities for performance optimisation. Drive value-add initiatives for existing assets, such as refurbishments to enhance rental income or sale values. Collaborate with property managers to resolve issues and disputes, ensuring a smooth customer experience. Maintain high standards of institutional management and promote best practices across internal and external teams. Profile The successful Client-side Real Estate Asset Manager (Residential) should have: Strong experience in property management within the financial services industry. Strong rapport-building and communication skills, with a track record of managing multiple relationships within one role. Knowledge of residential asset management and associated regulations. Proficiency in preparing and analysing reports. Excellent organisational and deadline management skills. Track record of communicating results effectively with internal and external stakeholders. Job Offer Competitive compensation. Hybrid working. Depending on 2026 portfolio growth, there may be a chance to extend or go permanent.

Operations Manager - Reactive Maintenance & Voids Based in East London (with travel) 70K - 75K + package We are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an Operations Manager to join their team overseeing a 10-12m portfolio of works. We are looking for somebody who will lead operationally on current contracts, whilst growing the division further. Working in partnership with their Local Authority and Housing Association clients, the successful candidate will be overall responsible for driving success on reactive maintenance contracts. You will oversee the full running of the contracts including: program planning/scheduling works; KPI monitoring/performance improvement; management of health and safety; and managing a direct workforce of Contract Managers, Supervisors, Multi Trade Operatives and Admin/Planning Team. Operations Manager Experience Proven track record in securing, and delivering reactive maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Operations Manager Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 75,000 + Benefits. You will be part of a stable business with ambitious growth plans over the next 5 years.

SUPERVISOR Location: Chatteris/Wisbech Type: Full-time Permanent Salary: £35,000 per annum Our client, a leading social housing contractor, is seeking an experienced Supervisor to oversee maintenance and repair works across their housing contracts. This is a fantastic opportunity for someone with a strong background in social housing and property maintenance to step into a key leadership role. The Role: Supervising operatives and subcontractors delivering responsive and planned maintenance. Ensuring works are carried out to the highest standards, within agreed timescales and budgets. Carrying out quality checks and site inspections. Coordinating with tenants, housing officers, and the wider client team. Managing health & safety compliance across sites. Supporting the Project Manager in delivering KPIs and contract targets. About You: Proven supervisory experience within social housing maintenance or construction. Strong knowledge of repairs, voids, and planned works. Excellent leadership and organisational skills. Confident communicator, able to build strong relationships with both operatives and tenants. Understanding of health & safety and compliance within housing. IT literate with experience using works management systems. Desirable Qualifications: SSSTS / SMSTS Trade background (e.g., plumbing, carpentry, electrical) beneficial First Aid at Work certification email - (url removed)

Site Manager - Voids & Planned Maintenance 50-60k Guildford Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Planned Maintenance and Voids refurbishment program throughout Guildford. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!

Estates & Services Administrator Location: Coventry Contract: Permanent, Full Time Salary: 28,923 per annum The Opportunity We are looking to recruit an Estates & Services Administrator to join a busy and supportive team within a leading housing and community organisation in the Coventry region. This is a varied and essential role providing high-quality administrative and clerical support to the Estates & Services Directorate, ensuring services run efficiently, professionally and in line with organisational policies and values. Key Responsibilities You will provide direct administrative support across Estates & Services, including: Administration & Office Support Taking and preparing meeting minutes Preparing letters, correspondence and management documentation Setting up and maintaining office systems and accurate records Managing diaries and organising meetings using Outlook or equivalent Providing general clerical support including filing, photocopying, post handling and email management Receiving visitors and providing a professional meet-and-greet service, including hospitality where appropriate Monitoring & Reporting Supporting the monitoring of work plans and action plans, updating progress and chasing targets Maintaining weekly productivity reports (e.g. communal cleaning, voids, grounds maintenance and other team activities) Producing daily and ad-hoc reports as required Running performance monitoring reports and undertaking trend analysis Systems & Data Management Maintaining and monitoring records using systems such as Ebis, MIS, GIS, Sunrise, Arbor track and others Raising and closing works daily Processing invoices and payments Ensuring GDPR compliance, secure storage of records and confidential shredding Operational Support Maintaining accurate staffing records including sickness and annual leave Procuring, distributing and recording uniforms and PPE Supporting deliveries and collections for contracts Dealing with tenant enquiries (telephone and in person), including appointments for pest control or bulk removals Liaising with internal teams and external agencies to resolve issues promptly Team & Organisation Supporting managers within Estates & Services as required Providing cover across the admin team during sickness or holidays Creating and updating knowledge boards monthly Always communicating effectively and professionally All duties will be carried out in line with organisational policies, including Health & Safety, Equality & Diversity, Customer Involvement and Safeguarding. To be successful in this role, you will have: Experience of working within an administrative or office-based role Experience of working in a team environment and delivering to targets Strong IT skills, including Microsoft Word, Excel and PowerPoint Experience using administration, performance monitoring or management systems A confident, friendly and professional telephone manner The ability to work on your own initiative and adapt to change Strong written and verbal communication skills An understanding of data protection, confidentiality and GDPR Awareness of Equality of Opportunity and Safeguarding principles An understanding of handling information on a need-to-know basis Experience of ordering, distributing and recording uniforms and PPE is desirable. If you feel you'd be a good fit for the role, feel free to send your CV to Adam at (url removed) or call (phone number removed) INDPS

Head of Estates - Nottingham Package: £75,000+ per annum dependant on experience - includes Local Government Pension + Private medical Contract : Permanent, Full-time (37 hours per week, flexible working) Location: Nottingham (Hybrid) About the Opportunity An exciting opportunity has arisen for a dynamic and experienced Head of Estates to lead 3 property management functions as part of a high-performing estates management team within an organisation providing professional property and estates services to their public sector clients. This role offers the chance to influence and shape the future of estates management across a diverse property portfolio, supporting clients in achieving best value, maximising asset performance, and ensuring full compliance with regulatory and policy standards. The Role Reporting to the Estates Practice Director as Head of Estates, you will provide leadership, strategy, and operational direction for the estates management service. You'll oversee asset valuations, estates advisory work, minor works projects, asset information management and voids while developing and empowering a talented professional team. Key responsibilities include: Leading and developing a RICS-registered estates and valuation service. Developing up to 3 property functions covering a full Estates management service Delivering accurate and compliant asset valuations and estates advisory activities. Managing teams of managers, surveyors, graduates, and support staff, fostering a positive and collaborative culture. Maintaining strong client relationships and identifying opportunities for growth and innovation. Managing financial performance, resourcing, and commercial outcomes. Ensuring continuous professional development and high technical standards within the team. About You You'll be a Head of Estates, Chartered Surveyor (MRICS) and Registered Valuer, with significant post-qualification experience in estates and valuation services. You'll bring proven leadership experience within a professional or public sector environment, and a passion for developing people and delivering exceptional client service. Essential skills and experience: Chartered Surveyor (MRICS) and Registered Valuer status. Strong technical knowledge of estates management and valuation. Experience managing professional teams and building collaborative cultures. Excellent commercial awareness and stakeholder engagement skills. Ability to balance strategic leadership with a hands-on approach. Why Join Them? The team and working environment is supportive, inclusive, and energetic. There is a positive and purposeful team culture with social events and attention paid to employee engagement. The work offers scope for growth from long-term, stable public sector contracts. Flexible hybrid working (core hours 9:30-15:30, typically 3 days in office). Competitive benefits package including Local Government Pension Scheme (19.6%). Professional development and APC mentoring opportunities with memberships funded Bupa Healthcare & Life Assurance Next Steps Shortlisting for the Head of Estates role will take place over the next 3-4 weeks, with initial video interviews to be held in early-December and final panel interviews scheduled for mid-December / early January. Applications close on Sunday 28th December 2025. If you're passionate about leading high-quality estates management services and want to make a real impact within the public sector as a Head of Estates, we'd love to hear from you. Apply today to help shape the future of public sector estates management in the East Midlands region.