25 jobs found

PSM Recruitment are seeking a part time Housing Accommodation Officer for a 3-4 month contract based in Folkestone. The successful applicant will need to have a full, clean driving license and access to their own car. This role would be suitable for someone who has dealt with temporary housing, homelessness or property management Key responsibilities: Spot checks on Temporary Accommodation (TA) Fire alarm checks in TA TA inventories TA check ins (which can be at short notice) TA check out & inventory Assisting with setting up new TAs Any other TA related issues that may arise Requirements: Driving license and access to own car Lives locally (as may need to attend TA check in at short notice) Background in housing / homelessness ideally, or property management. Hours are 22.5 hours per week Monday, Wednesday and Friday for 3-4 months until 31st March 2026 Salary 16.64 - 18.86ph depending on experience

Property Pathway and Sustainability Officer Chichester Contract 16.89 per hour Our client is looking for an experienced Property Pathway and Sustainability Officer Working arrangement: Hybrid, with a minimum of 2 days required in office Successful candidate must hold a valid UK driving licence. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. About the role: County Council, whilst not a housing authority or provider of social housing, has a responsibility in supporting our refugee, resettled and migrant families to find appropriate and affordable accommodation within West Sussex. This role will sit within the property and accommodation structure strand, working collaboratively with teams within the Communities directorate, partners and District and Boroughs seeking and supporting families with finding appropriate housing. In this role, you will work to secure suitable residential accommodation, overcome barriers to housing, and prevent accommodation coming to a premature end. This is a varied role which includes working directly with refugee and migrant individuals and families to support their relocation to the UK. Strong working relationships will need to be formed with our local estate agents and landlords, and with the Home Office, to secure property within West Sussex. We are passionate about preventing our families spending time in temporary accommodation. You will be required to travel throughout the County, including to locations that are not always easily accessible by public transport. There is a regular and intrinsic requirement to communicate in English with members of the public. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

I am currently assisting my client in South Wales, identify two Temporary Accomdation Officer's. Role: Temporary Accomdation Officer Rate: Negotiable Start date: ASAP Working pattern: 2 days per week on site 3 days from home 37hrs per week Key requirements. Needs to own a car and be able to drive on site. IT savy and very ethusiastic. Background in social housing/housing association/tenancy management/lettings/estate agency background. The role will involve ASB, Property Inspections, Evictions/Warning letters, Rent arreras, tenancy management.

We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Spencer Clarke Group are seeking a Temporary Accommodation Team Manager for a Local Authority Client in Kingston. In this role, you will lead the Temporary Accommodation Team to deliver safe, high-quality housing and drive service improvements. Duties: Oversee Temporary Accommodation Officers, monitor performance, and ensure high standards. Ensure health & safety, minimise voids, and maintain relationships with landlords and providers. Implement policies, digital tools, and strategies to enhance efficiency and outcomes. Work with partners, provide guidance on complex cases, and support vulnerable households. Qualifications and Experience: The successful candidate will have the following skills / experience: Leading and managing a frontline housing or temporary accommodation team. Supporting homeless or vulnerable households and understanding their needs. Managing budgets, performance, and operational targets. Building partnerships and delivering service improvements. What's on offer: Salary: 35+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We are seeking a dedicated Temporary Accommodation Officer to join a busy local authority in South London. This is an excellent opportunity for an organised and proactive housing professional to make a real impact in supporting vulnerable residents and managing temporary accommodation placements. Key Responsibilities Day to day allocation and management of temporary accommodation, ensuring compliance with housing legislation, contractual standards, and service objectives. Allocate and monitor placements, conduct property inspections, liaise with landlords and providers, and ensure residents receive the support they need to move on from temporary accommodation. Manage a varied portfolio of properties, including hostels, leased units and B&Bs, ensuring they are suitable, safe and well maintained. Work closely with internal teams and external partners to maximise housing outcomes and maintain high standards of service delivery. About You You will bring strong housing management experience, excellent communication skills and a proactive approach to problem solving. Knowledge of the Housing Act 1996 (Part 7) and temporary accommodation procedures is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

This period closes on Thursday October at 12:00. Job Title: Temporary Accommodation Officer Grade: SO2 Department: Neighbourhoods and Growth Division: Housing Function: Accommodation Services Reporting to: Temporary AccommodationTeam Manager (Placements or Management) Responsible for: No staff Umbrella rate: £216.39 a day Main Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Key Areas of Responsibility Temporary Accommodation Placements: Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Conduct visits where necessary to a range of B&B type establishments to ensure property standards are maintained and occupancy is verified; taking prompt and effective action to address breaches of licence and any disrepair issues. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the temporary accommodation portfolio. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Temporary Accommodation Management and Move On: Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Both: Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised. Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required. To participate in front-line duties and processes as appropriate to the grade to support the overall aims of the service, including prevention of homelessness and maximisation of revenue collection. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. To promote and develop initiatives to improve the quality of services to residents and to ensure "value for money" in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance. Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Provide accurate, detailed reports and up to date information to assist the TA Team Manager in developing and reviewing the demand models to sustain TA supply. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. If you think this job role is for you, please send your CV to

We're recruiting a dynamic and commercially minded Head of Housing Supply & Quality to lead on the strategic acquisition and delivery of properties to meet operational and housing-related needs. This is a key opportunity for an experienced professional who can shape and execute effective procurement strategies - from concept through to completion - ensuring value for money, compliance, and innovation. This role would suit someone with a strong background in property / housing acquisition, commercial negotiation, and project delivery. The Role Lead the development and delivery of property procurement strategies, identifying opportunities to secure and manage a balanced portfolio of accommodation and property assets. Oversee the acquisition of properties within agreed budgets and timelines, ensuring all procurement activity aligns with strategic priorities. Develop business cases and investment proposals for new housing and property initiatives, including flexible and temporary accommodation solutions. Identify innovative approaches to address accommodation and supply pressures, such as repurposing vacant assets or developing new property models. Ensure effective financial and budgetary control, optimising value for money across all acquisitions and portfolio management. Lead market research and stakeholder engagement to identify new procurement opportunities and funding options. Work with senior officers and external partners to deliver property acquisition and development projects that meet quality, safety, and regulatory standards. Ensure all acquired and managed properties comply with statutory and building safety requirements. Monitor performance and report on project outcomes, identifying risks and opportunities for service improvement. Key Requirements Proven experience in property procurement, acquisition, or asset management, ideally in the private, public, or development sectors. Strong commercial awareness with the ability to design and deliver end-to-end procurement strategies. Demonstrable track record of delivering results within complex or time sensitive environments. Excellent negotiation and stakeholder management skills, with the ability to influence senior decision makers and external partners. Financially literate, able to develop and manage budgets, investment models, and cost benefit analyses. Strong analytical and problem solving skills, with a focus on outcomes and performance. Exceptional written and verbal communication skills, with the ability to present proposals and business cases confidently. A proactive and adaptable mindset with the ability to drive delivery and improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from property and housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation Working closely with our team of property inspectors to drive up the quality of temporary accommodation Providing excellent customer service to our residents If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website

Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need. Homelessness Intervention and Prevention Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 days per week in office, remainder at home IT equipment provided ASAP Start Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework. About the Role As a Homeless Intervention and Prevention Officer, you will: Act as the first point of contact for individuals with housing needs. Deliver tailored advice on housing options, welfare benefits, and tenancy rights. Work proactively to prevent homelessness through negotiation, mediation, and partnership working. Conduct statutory homelessness assessments and make legally sound decisions under relevant legislation. Develop personalised housing plans and collaborate with internal and external agencies to support vulnerable households. Key Responsibilities Provide early intervention and homelessness prevention advice. Respond to referrals under the Duty to Refer. Negotiate with landlords, lenders, and other stakeholders to sustain tenancies. Make recommendations for emergency accommodation and prevention payments. Keep accurate records and ensure compliance with housing legislation. What We're Looking For Strong knowledge of housing and homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience in homelessness prevention and housing casework. Excellent communication and negotiation skills. Ability to manage complex cases and work under pressure. Proficiency in MS Office and case management systems. Essential Experience Degree-level education or equivalent experience in housing or a related field. Background in customer-focused services and multi-agency working. Experience handling challenging situations and delivering positive outcomes. Additional Information You may be required to work across different locations and conduct home visits. Occasional work outside normal office hours may be necessary. If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Adecco are seeking an experienced Complaints Officer - Homelessness to join our clients Housing Services team. This is a key role responsible for managing and responding to complaints and member enquiries across Housing Needs, Temporary Accommodation, Homelessness, and related services. You will ensure timely, accurate, and customer-focused responses while working collaboratively with colleagues and senior stakeholders. Complaints Officer - Homelessness Public Sector - Local Authority Temporary Role - to March 2026 Full Time - Monday to Friday, 36 hours per week 22.41 per hour PAYE / 29.60 per hour Umbrella Remote Working however IT will need to be collected on first day in Croydon ASAP start Key Responsibilities Handle complaints and member enquiries for Housing Needs, Homelessness, Temporary Accommodation, Housing Register, and Reviews. Issue responses to Stage 1 complaints and member enquiries in line with Local Government & Social Care Ombudsman (LGSCO) standards. Manage a high-volume caseload, aiming to close 10+ complaints per week within agreed timescales. Work collaboratively across teams and with senior leadership, including Chief Executive level. Ensure compliance with legislation, government guidelines, and best practice in complaint handling. Produce clear, concise reports on complex issues without jargon. Essential Experience Complaint handling experience within Housing Needs, Homelessness, Intervention & Prevention. Experience issuing responses to Stage 1 complaints and member enquiries. Strong customer service skills and ability to manage high-volume complaints. Experience working collaboratively across departments and with senior stakeholders. Essential Skills Excellent oral and written communication skills. Strong organisational and project management abilities. Practical problem-solving skills with a focus on efficiency and value for money. Ability to influence and build relationships at all levels. Resilience in managing conflicting priorities and demanding workloads. Analytical skills to process and interpret data quickly. Positive attitude to change and commitment to high-quality service delivery. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Housing Officer Braintree Location: Braintree, CM7. Salary: £20 - £24 per hour. Full Time Monday to Friday 37 hours. Contract: Initially three months possibly beyond. Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely. Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly. Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays. Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation. Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed. Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking. In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

We're recruiting an experienced and motivated Housing Support Officer. This is an excellent opportunity for a professional with experience in housing advice, homelessness prevention, or temporary accommodation management to make an immediate impact supporting vulnerable households and improving housing outcomes, You'll play a key role in providing frontline advice and assistance to residents, managing homelessness prevention and relief cases, and ensuring temporary accommodation is effectively managed. Working across a varied caseload, you'll liaise with tenants, landlords, and partner agencies to resolve issues, maintain compliance, and support the delivery of an efficient and responsive housing service. The role will require the successful candidate to work in the office a minimum of 3 days per week and be on-site full time during the initial training period. The Role Conduct initial interviews with individuals presenting with housing-related issues, both in person and remotely. Monitor and update homelessness prevention and relief cases, ensuring assessments and documentation are completed accurately and promptly. Maintain accurate records of temporary accommodation occupancy and update housing systems (e.g., Abritas). Liaise with accommodation providers to coordinate placements and avoid delays. Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Work with internal finance teams (e.g., Sundry Debtors) regarding invoices, repayments, and charges for temporary accommodation. Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed efficiently. Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. Attend and support meetings such as the Joint Referral Panel, including preparation and note-taking. Undertake general administrative duties such as copying, uploading documents to Abritas, and preparing duty rotas when required. Key Requirements Proven experience working within a Housing Advice, Homelessness, or Housing Solutions Service in a local authority setting. Strong communication and interpersonal skills, with the ability to engage effectively with customers and partner agencies. Experience using housing management systems - knowledge of Abritas (Civica) modules is highly desirable. Good understanding of homelessness legislation, case management, and statutory processes. Ability to accurately record and monitor data using databases and Excel. Excellent organisational skills and attention to detail, with the ability to manage a varied caseload. A positive, flexible approach to problem-solving and delivering high-quality service outcomes. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting a dynamic and commercially minded Head of Housing Supply & Quality to lead on the strategic acquisition and delivery of properties to meet operational and housing-related needs. This is a key opportunity for an experienced professional who can shape and execute effective procurement strategies - from concept through to completion - ensuring value for money, compliance, and innovation. This role would suit someone with a strong background in property / housing acquisition, commercial negotiation, and project delivery. The Role Lead the development and delivery of property procurement strategies, identifying opportunities to secure and manage a balanced portfolio of accommodation and property assets. Oversee the acquisition of properties within agreed budgets and timelines, ensuring all procurement activity aligns with strategic priorities. Develop business cases and investment proposals for new housing and property initiatives, including flexible and temporary accommodation solutions. Identify innovative approaches to address accommodation and supply pressures, such as repurposing vacant assets or developing new property models. Ensure effective financial and budgetary control, optimising value for money across all acquisitions and portfolio management. Lead market research and stakeholder engagement to identify new procurement opportunities and funding options. Work with senior officers and external partners to deliver property acquisition and development projects that meet quality, safety, and regulatory standards. Ensure all acquired and managed properties comply with statutory and building safety requirements. Monitor performance and report on project outcomes, identifying risks and opportunities for service improvement. Key Requirements Proven experience in property procurement, acquisition, or asset management, ideally in the private, public, or development sectors. Strong commercial awareness with the ability to design and deliver end-to-end procurement strategies. Demonstrable track record of delivering results within complex or time-sensitive environments. Excellent negotiation and stakeholder management skills, with the ability to influence senior decision-makers and external partners. Financially literate, able to develop and manage budgets, investment models, and cost-benefit analyses. Strong analytical and problem-solving skills, with a focus on outcomes and performance. Exceptional written and verbal communication skills, with the ability to present proposals and business cases confidently. A proactive and adaptable mindset with the ability to drive delivery and improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from property and housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Adecco are supporting a London Borough Council in a role as an On Street Support Officer Job Title: Housing Solutions - On Street Support Officer Location: East London Borough Contract Details: Temporary, Full Time Salary: 17.54 - 21 per hour About Our Client: Join our client, a London Borough Council, and play a vital role in supporting individuals with multiple and complex needs to prevent them from returning to rough sleeping after discharge from hospital. The team is passionate about providing high-quality support and helping clients with complex needs to sustain their quality of life. Benefits & Perks: Competitive hourly rate Temporary contract with full-time hours Opportunity to make a difference in the lives of vulnerable individuals in the community Access to training and development opportunities Supportive team environment Responsibilities: As a Housing Solutions - On Street Support Officer, you will: Provide early intervention and ongoing support to individuals with complex needs to prevent them from returning to rough sleeping after leaving the hospital. Offer high-quality services to clients housed in accommodation, focusing on their well-being and support needs. Develop support plans and collaborate with various support agencies to help clients sustain their quality of life. Provide advice and assistance on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence. Act as the main point of contact for casework within the accommodation and coordinate solutions for drug and alcohol abuse, domestic violence, and mental health issues. Essential: Experience in providing support to vulnerable individuals with complex needs, preferably within a housing or homelessness setting. Strong knowledge and understanding of housing and welfare rights. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively as part of a team and independently. A compassionate and non-judgmental approach to working with individuals facing challenging circumstances. Desirable: Experience dealing with safeguarding and health and well-being issues. Knowledge of local support services and agencies. Understanding of the causes and impacts of homelessness. Knowledge of relevant legislation and policies related to housing and homelessness. How to apply: If you are passionate about making a positive impact in the lives of individuals facing homelessness and complex needs, we want to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role Note: Only successful candidates will be contacted for an interview. Applications will be reviewed on a rolling basis, so early submission is encouraged. Join our client's dedicated team and make a difference in the lives of vulnerable individuals in the London Borough. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Full Time (35 hours per week) Based in Dorchester, Dorset (Hybrid) Overview: Our client is seeking an experienced Senior Housing Officer to join their team managing temporary accommodation. The successful candidate will have a strong background in housing and property management, specifically within temporary accommodation and homelessness services. Key Responsibilities: Housing Management: Oversee the day-to-day management of temporary accommodation provided by the council. Client Interaction: Liaise with vulnerable clients, including those who are homeless or street homeless, and manage challenging behaviours including aggression and antisocial conduct. Staff Supervision: Manage and support front-line staff in delivering housing services. Tenancy and License Management: Handle tenancy and license agreements, ensuring compliance and managing breaches such as antisocial behaviour. Void Management: Oversee void properties to ensure they are reoccupied efficiently. Repairs and Maintenance: Coordinate repairs and maintenance to ensure properties meet required standards. Required Experience and Qualifications: Experience: Minimum of 3 years in front-line housing management. Education: Preferably a qualification from the Chartered Institute of Housing. Skills: Strong background in managing vulnerable clients and dealing with homelessness issues. Certifications: Standard DBS check required. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed)