Your new company This opportunity is with Birmingham City Council, the UK's largest local authority, where you will be joining as a TA Support Officer on a three-month contract. The role is full-time, working Monday to Friday for 36.5 hours per week. You will be based at Magnolia House, Highgate Street, Birmingham, B12. The position involves travelling across Birmingham to meet service users and conduct property inspections, so access to your own vehicle is essential, along with business insurance if not already in place. An enhanced DBS check is required, which will be arranged for you free of charge by Hays. Your new role As a Temporary Accommodation Support Officer, you will be responsible for supporting service users in temporary accommodation. Your duties will include conducting property inspections, meeting with customers, issuing and explaining licence agreements, and assisting them with housing benefit applications. You will play a key role in ensuring that individuals and families receive appropriate support and guidance during their housing journey, helping them to maintain their accommodation and access the benefits they are entitled to. What you'll need to succeed To succeed in this role, you will need strong interpersonal skills, a good understanding of housing support services, and the ability to work independently across various locations. You must be comfortable conducting property inspections and engaging with service users in a professional and empathetic manner. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, you will be paid £14.12 per hour including holiday allowance (£12.60 basic) + mileage/ parking expenses. After this period, your pay will increase to £16.77 per hour including holiday allowance (£14.32 basic) + mileage/ parking expenses. You will gain valuable experience working within a supportive team at Birmingham City Council, contributing to meaningful outcomes for vulnerable individuals and families. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 17, 2025
Full time
Your new company This opportunity is with Birmingham City Council, the UK's largest local authority, where you will be joining as a TA Support Officer on a three-month contract. The role is full-time, working Monday to Friday for 36.5 hours per week. You will be based at Magnolia House, Highgate Street, Birmingham, B12. The position involves travelling across Birmingham to meet service users and conduct property inspections, so access to your own vehicle is essential, along with business insurance if not already in place. An enhanced DBS check is required, which will be arranged for you free of charge by Hays. Your new role As a Temporary Accommodation Support Officer, you will be responsible for supporting service users in temporary accommodation. Your duties will include conducting property inspections, meeting with customers, issuing and explaining licence agreements, and assisting them with housing benefit applications. You will play a key role in ensuring that individuals and families receive appropriate support and guidance during their housing journey, helping them to maintain their accommodation and access the benefits they are entitled to. What you'll need to succeed To succeed in this role, you will need strong interpersonal skills, a good understanding of housing support services, and the ability to work independently across various locations. You must be comfortable conducting property inspections and engaging with service users in a professional and empathetic manner. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, you will be paid £14.12 per hour including holiday allowance (£12.60 basic) + mileage/ parking expenses. After this period, your pay will increase to £16.77 per hour including holiday allowance (£14.32 basic) + mileage/ parking expenses. You will gain valuable experience working within a supportive team at Birmingham City Council, contributing to meaningful outcomes for vulnerable individuals and families. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Nightly Paid Accommodation Inspection Officer Location : London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership for London Borough of Harrow Contract Type: Temporary (3 months ongoing) Working Hours: Monday - Friday, 09:00 - 17:00 Work Arrangement: Hybrid, based at Harrow Civic Hub Role Overview: Pertemps is currently recruiting for a proactive and motivated Nightly Paid Accommodation Inspection Officer to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to 16.71, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays). Duties: Confirm that nightly paid accommodation arranged by the Council is occupied by the intended client. Check that the accommodation adheres to property standards set out in policies and statutory regulations. Undertake extensive travel within and beyond the borough, including occasional trips outside London. Although this role does not involve direct line management, it may include supporting or training new staff as instructed by the team manager. Represent the Council at external meetings when required. Requirements: Must drive and have access to a car. Knowledge of the Housing Act. Ability to visit clients in their accommodation, which may involve climbing stairs About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Oct 15, 2025
Seasonal
Job Title: Nightly Paid Accommodation Inspection Officer Location : London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership for London Borough of Harrow Contract Type: Temporary (3 months ongoing) Working Hours: Monday - Friday, 09:00 - 17:00 Work Arrangement: Hybrid, based at Harrow Civic Hub Role Overview: Pertemps is currently recruiting for a proactive and motivated Nightly Paid Accommodation Inspection Officer to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to 16.71, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays). Duties: Confirm that nightly paid accommodation arranged by the Council is occupied by the intended client. Check that the accommodation adheres to property standards set out in policies and statutory regulations. Undertake extensive travel within and beyond the borough, including occasional trips outside London. Although this role does not involve direct line management, it may include supporting or training new staff as instructed by the team manager. Represent the Council at external meetings when required. Requirements: Must drive and have access to a car. Knowledge of the Housing Act. Ability to visit clients in their accommodation, which may involve climbing stairs About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Your new company You will be working with Birmingham City Council, the UK's largest Local Authority, as an Assistant Housing Officer. This is a full-time position, Monday to Friday, with a total of 36.5 working hours per week. The role is based at Barry Jackson Tower, Birmingham, B6 5BW, with hybrid capabilities, although you will be required to conduct visits across the city. Driving is essential for this role, and you must have access to your own vehicle with business insurance added if not already in place. An enhanced DBS check is required, which will be arranged free of charge by Hays. Your new role As an Assistant Housing Officer, you will deliver high-quality tenancy support services to homeless households in temporary accommodation (TA), responding effectively to changing customer needs and legislation. You will support the process of making suitable TA offers, issuing and explaining licence agreements, and maintaining tenancy records. Risk assessments must be conducted fairly and transparently, and you will notify other local authorities of accepted TA offers outside Birmingham. You will help reduce the use of bed and breakfast accommodation, ensuring it is only used as a last resort, and support the transition of households into more suitable emergency accommodation. You will ensure families with children are not placed outside the borough unless absolutely necessary. Floating tenancy support will be provided to help customers access services outlined in their housing plans, including referrals to support agencies and guidance on managing finances. You will process housing benefit and DHP claims to reduce rent arrears and liaise with finance officers regarding non-payment issues. The role also involves checking invoice accuracy, monitoring customer attendance, and reporting changes in circumstances. You will follow procedures for issuing warnings for tenancy breaches and report serious breaches to your manager and caseworker. Attendance at court evictions may be required. You will ensure decisions regarding discharge of duty and notices to vacate comply with legislation and policy. You will assist in compiling review paperwork and court bundles, inspect property maintenance and furniture standards, and carry out health and safety inspections. Safeguarding concerns and compliance issues must be reported promptly. Building effective relationships with local communities, agencies, and service providers is key to delivering tenancy support. You will collaborate with the Housing Solution & Support Case Management Service and assist in responding to complaints, member enquiries, and Freedom of Information requests. You will support service reviews and new working practices, maintain knowledge of welfare benefits and housing legislation, and ensure compliance with relevant laws and council policies. Safeguarding the welfare of vulnerable individuals is a core responsibility, and you may be asked to undertake other duties appropriate to the role. Flexibility is essential to meet service needs. What you'll need to succeed To succeed in this role, you must be a proactive and organised individual with a strong understanding of housing legislation and tenancy support. You will need excellent communication skills, the ability to manage a varied caseload, and a commitment to safeguarding and service improvement. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, the pay rate is 14.12 per hour, including holiday allowance ( 12.60 basic) + mileage/parking expenses. After this period, the rate increases to 16.77 per hour, including holiday allowance ( 14.32 basic) + mileage/parking expenses. You will gain valuable experience working within a dynamic housing team and contribute to meaningful outcomes for vulnerable households across Birmingham. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 13, 2025
Seasonal
Your new company You will be working with Birmingham City Council, the UK's largest Local Authority, as an Assistant Housing Officer. This is a full-time position, Monday to Friday, with a total of 36.5 working hours per week. The role is based at Barry Jackson Tower, Birmingham, B6 5BW, with hybrid capabilities, although you will be required to conduct visits across the city. Driving is essential for this role, and you must have access to your own vehicle with business insurance added if not already in place. An enhanced DBS check is required, which will be arranged free of charge by Hays. Your new role As an Assistant Housing Officer, you will deliver high-quality tenancy support services to homeless households in temporary accommodation (TA), responding effectively to changing customer needs and legislation. You will support the process of making suitable TA offers, issuing and explaining licence agreements, and maintaining tenancy records. Risk assessments must be conducted fairly and transparently, and you will notify other local authorities of accepted TA offers outside Birmingham. You will help reduce the use of bed and breakfast accommodation, ensuring it is only used as a last resort, and support the transition of households into more suitable emergency accommodation. You will ensure families with children are not placed outside the borough unless absolutely necessary. Floating tenancy support will be provided to help customers access services outlined in their housing plans, including referrals to support agencies and guidance on managing finances. You will process housing benefit and DHP claims to reduce rent arrears and liaise with finance officers regarding non-payment issues. The role also involves checking invoice accuracy, monitoring customer attendance, and reporting changes in circumstances. You will follow procedures for issuing warnings for tenancy breaches and report serious breaches to your manager and caseworker. Attendance at court evictions may be required. You will ensure decisions regarding discharge of duty and notices to vacate comply with legislation and policy. You will assist in compiling review paperwork and court bundles, inspect property maintenance and furniture standards, and carry out health and safety inspections. Safeguarding concerns and compliance issues must be reported promptly. Building effective relationships with local communities, agencies, and service providers is key to delivering tenancy support. You will collaborate with the Housing Solution & Support Case Management Service and assist in responding to complaints, member enquiries, and Freedom of Information requests. You will support service reviews and new working practices, maintain knowledge of welfare benefits and housing legislation, and ensure compliance with relevant laws and council policies. Safeguarding the welfare of vulnerable individuals is a core responsibility, and you may be asked to undertake other duties appropriate to the role. Flexibility is essential to meet service needs. What you'll need to succeed To succeed in this role, you must be a proactive and organised individual with a strong understanding of housing legislation and tenancy support. You will need excellent communication skills, the ability to manage a varied caseload, and a commitment to safeguarding and service improvement. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, the pay rate is 14.12 per hour, including holiday allowance ( 12.60 basic) + mileage/parking expenses. After this period, the rate increases to 16.77 per hour, including holiday allowance ( 14.32 basic) + mileage/parking expenses. You will gain valuable experience working within a dynamic housing team and contribute to meaningful outcomes for vulnerable households across Birmingham. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Officers - Remote Working - Must live in Thames Valley area 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is based in Thames Valley , and offers a fully remote working model . You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel within the Thames Valley area as part of your daily responsibilities The successful applicant will be subject to enhanced DBS and CTC checks Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. For more information, please email Lucy Wildish at (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 03, 2025
Full time
Housing Officers - Remote Working - Must live in Thames Valley area 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is based in Thames Valley , and offers a fully remote working model . You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel within the Thames Valley area as part of your daily responsibilities The successful applicant will be subject to enhanced DBS and CTC checks Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. For more information, please email Lucy Wildish at (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Connect2Luton are excited to recruit a TA Housing Officer behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Temporary Accommodation sites. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high-risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign-ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required. Skills and Experience: In-depth experience of administrative systems and processes and undertaking administrative work within a tenancy management or similar environment Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to deal with financial and resource calculations and critically analyse performance information and data Able to motivate and develop people Able to work with self and others to meet deadlines and targets, work on own initiative, priorities and organise demanding workloads In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience Able to as attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 02, 2025
Seasonal
Connect2Luton are excited to recruit a TA Housing Officer behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Temporary Accommodation sites. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high-risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign-ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required. Skills and Experience: In-depth experience of administrative systems and processes and undertaking administrative work within a tenancy management or similar environment Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to deal with financial and resource calculations and critically analyse performance information and data Able to motivate and develop people Able to work with self and others to meet deadlines and targets, work on own initiative, priorities and organise demanding workloads In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience Able to as attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 02, 2025
Contract
Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
IA Housing Officer - Remote Working - Bedfordshire, Hertfordshire, Buckinghamshire and surrounding areas 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer within the Immediate Accommodation department to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the areas of Bedfordshire, Hertfordshire, Buckinghamshire and surrounding areas, and offers a fully remote working model. You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, apply today Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 02, 2025
Full time
IA Housing Officer - Remote Working - Bedfordshire, Hertfordshire, Buckinghamshire and surrounding areas 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer within the Immediate Accommodation department to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the areas of Bedfordshire, Hertfordshire, Buckinghamshire and surrounding areas, and offers a fully remote working model. You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, apply today Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Housing Officers - Remote Working - Commute within Colchester 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 01, 2025
Full time
Housing Officers - Remote Working - Commute within Colchester 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Housing Officers - Remote Working - Commute within Basildon, Chelmsford and Southend on Sea 28-35,000pa+ Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 01, 2025
Full time
Housing Officers - Remote Working - Commute within Basildon, Chelmsford and Southend on Sea 28-35,000pa+ Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Housing Officers - Remote Working - Commute within Buckinghamshire 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 01, 2025
Full time
Housing Officers - Remote Working - Commute within Buckinghamshire 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Job title: Housing Solutions Advisor Contract length: 2 months (sick cover, potential extensions) Pay rate: 17.50 per hour Location: Bridgend County JOB PURPOSE Provide a comprehensive assessment, options, advice, and assistance service to those approaching or referred to the Council on all aspects of housing and housing-related support. The aim is to prevent homelessness, maximise choice, and minimise housing need. Ensure the Council's statutory duties in relation to homelessness, or those threatened with homelessness, are discharged in accordance with statutory provisions, the code of guidance, and the Council's policies and procedures. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES Comprehensively assess, investigate, and verify the housing, social, support, and medical needs of applicants for housing in accordance with the Council's Social Housing Allocations Scheme and procedures. This will be done through interviews, home visits, and liaison with all relevant statutory and voluntary agencies. Provide a point of contact for advice and support for frontline officers and customers seeking advice and assistance relating to all aspects of homelessness, accommodation, disrepair, money management (including benefits), and housing rights. Make appropriate referrals to other agencies and Housing Support Providers to ensure that high-quality support and assistance are available to achieve positive outcomes for customers. Participate in office and telephone rotas as required. Interview, advise, and investigate applications from persons presenting as homeless or threatened with homelessness in accordance with the Housing (Wales) Act 2014, including difficult and complex cases. These may include, but are not limited to, ex-offenders, young persons, those with mental ill health, and substance misuse clients. Seek appropriate advice and information to ensure applications are determined and decisions are notified within agreed timescales, preventing homelessness wherever possible. Where necessary, identify, secure, and organise temporary accommodation and storage facilities for homeless households, arranging support as appropriate. Undertake proactive and detailed casework, devising creative and innovative solutions to customers' housing problems. Contact third parties such as private landlords, letting agents, and building societies to resolve housing problems and/or prevent homelessness. Maintain manual and computer records to ensure they accurately describe customers' housing needs, their current situation, the advice provided, and outcomes achieved. Assist customers to obtain accommodation in both the private and public sectors. This may involve providing assistance with form completion or telephone enquiries, liaising with housing providers and other agencies, promoting initiatives, and making referrals as appropriate (e.g., shared ownership, supported housing schemes, and the Council's Empty Homes scheme). Share supervisory responsibility for the Housing Solutions Assistant, including allocating and checking work on a daily basis. When appropriate, visit applicants in their homes or in hospital to take homeless applications. Participate on a rota basis with homeless prevention assessments in Parc Prison to take all reasonable steps to prevent a prisoner being homeless on release. Assist as necessary in the provision of emergency advice and assistance outside normal office hours, including arranging temporary accommodation. Keep up to date with current housing legislation, case law, policy, and practice. Contribute to the development of policy and new initiatives by providing feedback on the changing nature of housing needs encountered on a day-to-day basis. Develop and maintain specialist knowledge in agreed areas such as single homelessness, money advice, and complex needs. Represent the Authority on relevant inter-agency panels and case conferences in respect of homelessness and housing needs casework. Work as a member of a team and contribute to the achievement of team performance. Undertake any other duties allocated by the Housing Solutions Team Leader that are consistent with the responsibilities and grading of the post. KNOWLEDGE AND EXPERIENCE REQUIRED: Extensive knowledge of policy, procedures, and practices in housing needs and homelessness. Previous experience of dealing with a wide range of people, including vulnerable persons who may present complex and challenging behaviour (face-to-face, telephone, and email). Current and detailed knowledge of housing legislation, code of guidance, and case law. Experience in conducting complex investigations, enquiries, interviews, and casework management. Recent experience and competency in at least four of the following areas of housing advice, homelessness, and assessment work Provision of information, advice, and assistance on all housing matters and related issues, primarily aimed at the prevention of homelessness (including welfare benefits, money management, and housing rights). Advice and assistance with accessing all forms of accommodation, including supported and sheltered housing across all tenures. Assessment and determination of applications for assistance under the provisions of the Housing and Homelessness Acts. Proactive approach in seeking housing solutions. Experience of constructing multi-agency support packages. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Sep 30, 2025
Seasonal
Job title: Housing Solutions Advisor Contract length: 2 months (sick cover, potential extensions) Pay rate: 17.50 per hour Location: Bridgend County JOB PURPOSE Provide a comprehensive assessment, options, advice, and assistance service to those approaching or referred to the Council on all aspects of housing and housing-related support. The aim is to prevent homelessness, maximise choice, and minimise housing need. Ensure the Council's statutory duties in relation to homelessness, or those threatened with homelessness, are discharged in accordance with statutory provisions, the code of guidance, and the Council's policies and procedures. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES Comprehensively assess, investigate, and verify the housing, social, support, and medical needs of applicants for housing in accordance with the Council's Social Housing Allocations Scheme and procedures. This will be done through interviews, home visits, and liaison with all relevant statutory and voluntary agencies. Provide a point of contact for advice and support for frontline officers and customers seeking advice and assistance relating to all aspects of homelessness, accommodation, disrepair, money management (including benefits), and housing rights. Make appropriate referrals to other agencies and Housing Support Providers to ensure that high-quality support and assistance are available to achieve positive outcomes for customers. Participate in office and telephone rotas as required. Interview, advise, and investigate applications from persons presenting as homeless or threatened with homelessness in accordance with the Housing (Wales) Act 2014, including difficult and complex cases. These may include, but are not limited to, ex-offenders, young persons, those with mental ill health, and substance misuse clients. Seek appropriate advice and information to ensure applications are determined and decisions are notified within agreed timescales, preventing homelessness wherever possible. Where necessary, identify, secure, and organise temporary accommodation and storage facilities for homeless households, arranging support as appropriate. Undertake proactive and detailed casework, devising creative and innovative solutions to customers' housing problems. Contact third parties such as private landlords, letting agents, and building societies to resolve housing problems and/or prevent homelessness. Maintain manual and computer records to ensure they accurately describe customers' housing needs, their current situation, the advice provided, and outcomes achieved. Assist customers to obtain accommodation in both the private and public sectors. This may involve providing assistance with form completion or telephone enquiries, liaising with housing providers and other agencies, promoting initiatives, and making referrals as appropriate (e.g., shared ownership, supported housing schemes, and the Council's Empty Homes scheme). Share supervisory responsibility for the Housing Solutions Assistant, including allocating and checking work on a daily basis. When appropriate, visit applicants in their homes or in hospital to take homeless applications. Participate on a rota basis with homeless prevention assessments in Parc Prison to take all reasonable steps to prevent a prisoner being homeless on release. Assist as necessary in the provision of emergency advice and assistance outside normal office hours, including arranging temporary accommodation. Keep up to date with current housing legislation, case law, policy, and practice. Contribute to the development of policy and new initiatives by providing feedback on the changing nature of housing needs encountered on a day-to-day basis. Develop and maintain specialist knowledge in agreed areas such as single homelessness, money advice, and complex needs. Represent the Authority on relevant inter-agency panels and case conferences in respect of homelessness and housing needs casework. Work as a member of a team and contribute to the achievement of team performance. Undertake any other duties allocated by the Housing Solutions Team Leader that are consistent with the responsibilities and grading of the post. KNOWLEDGE AND EXPERIENCE REQUIRED: Extensive knowledge of policy, procedures, and practices in housing needs and homelessness. Previous experience of dealing with a wide range of people, including vulnerable persons who may present complex and challenging behaviour (face-to-face, telephone, and email). Current and detailed knowledge of housing legislation, code of guidance, and case law. Experience in conducting complex investigations, enquiries, interviews, and casework management. Recent experience and competency in at least four of the following areas of housing advice, homelessness, and assessment work Provision of information, advice, and assistance on all housing matters and related issues, primarily aimed at the prevention of homelessness (including welfare benefits, money management, and housing rights). Advice and assistance with accessing all forms of accommodation, including supported and sheltered housing across all tenures. Assessment and determination of applications for assistance under the provisions of the Housing and Homelessness Acts. Proactive approach in seeking housing solutions. Experience of constructing multi-agency support packages. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Your new company We are recruiting a project officer to work within a supported housing project based in Wigan, supporting vulnerable people/families who are eventually hoping to secure permanent housing/accommodation. Your new role As a Project Officer, you will play a key role in supporting residents to help them achieve their goals, develop independent living and life skills, and you will build excellent relationships with residents, colleagues and professionals from external agencies. The role will also involve travelling across the borough to support and manage a caseload in their individual home environment as well as within our staffed scheme. You will have the ability to relate well to a vulnerable client base from a wide variety of backgrounds, demonstrate empathy and provide service users with a safe, supportive and welcoming environment. A flexible and enthusiastic approach is essential within the team whilst ensuring that the highest standard of service is provided at all times. This is a part-time role working 17.5 hours per week, working a ten-week rota, to include evenings and weekends. Shifts are 8am to 4pm or 8am to 8pm, and you will be expected to manage your caseload within these times. What you'll need to succeed The successful candidate will have the ability to use a range of IT Software Packages and you must have experience of working in a busy office environment. You will have the ability to calmly deal with emergency situations, and you will be able to prioritise a busy workload, working unsupervised and on your own initiative. You will be expected to maintain accurate, confidential records. What you'll get in return This is a part-time role and shifts are worked on a rota basis and offers some flexibility. You will receive a competitive hourly rate along with holiday pay accrual. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 30, 2025
Seasonal
Your new company We are recruiting a project officer to work within a supported housing project based in Wigan, supporting vulnerable people/families who are eventually hoping to secure permanent housing/accommodation. Your new role As a Project Officer, you will play a key role in supporting residents to help them achieve their goals, develop independent living and life skills, and you will build excellent relationships with residents, colleagues and professionals from external agencies. The role will also involve travelling across the borough to support and manage a caseload in their individual home environment as well as within our staffed scheme. You will have the ability to relate well to a vulnerable client base from a wide variety of backgrounds, demonstrate empathy and provide service users with a safe, supportive and welcoming environment. A flexible and enthusiastic approach is essential within the team whilst ensuring that the highest standard of service is provided at all times. This is a part-time role working 17.5 hours per week, working a ten-week rota, to include evenings and weekends. Shifts are 8am to 4pm or 8am to 8pm, and you will be expected to manage your caseload within these times. What you'll need to succeed The successful candidate will have the ability to use a range of IT Software Packages and you must have experience of working in a busy office environment. You will have the ability to calmly deal with emergency situations, and you will be able to prioritise a busy workload, working unsupervised and on your own initiative. You will be expected to maintain accurate, confidential records. What you'll get in return This is a part-time role and shifts are worked on a rota basis and offers some flexibility. You will receive a competitive hourly rate along with holiday pay accrual. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're recruiting a compassionate and resilient Rough Sleeper Support Officer to play a key role in tackling homelessness and ending rough sleeping. This role is all about supporting vulnerable individuals with complex needs, helping them to access safe accommodation, engage with vital services, and move towards long-term independence. You'll be working directly with people who have experienced rough sleeping, often with challenges such as mental health issues, substance use, criminal justice histories, or long-term unemployment. This is an opportunity to make a real difference in people's lives, supporting some of the most vulnerable members of the community to take positive steps forward. The Role Provide tailored support to clients in temporary accommodation, helping them sustain their tenancies and build independent living skills. Carry out outreach work to identify and verify rough sleepers, and support them into safe housing solutions. Develop and review individual support plans with achievable outcomes, working closely with clients, council officers, and partner agencies. Keep accurate and timely case notes, records, and reports to support service delivery and performance monitoring. Help residents manage personal and housing-related finances, including benefit claims and applications. Coordinate referrals to internal and external support agencies and encourage engagement with those services. Build trust and rapport with clients, promoting positive behaviours and long-term engagement. Key Requirements Experience of working with rough sleepers or vulnerable individuals with complex needs. Strong understanding of the causes and challenges linked to rough sleeping. Excellent communication and influencing skills, with the ability to engage and build rapport quickly. Resilience, empathy, and determination to work with a challenging client group. Ability to work independently in a fast-paced environment, managing caseloads and deadlines effectively. Confidence in working collaboratively with colleagues, agencies, and external partners. A full UK driving licence is essential. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 27, 2025
Contract
We're recruiting a compassionate and resilient Rough Sleeper Support Officer to play a key role in tackling homelessness and ending rough sleeping. This role is all about supporting vulnerable individuals with complex needs, helping them to access safe accommodation, engage with vital services, and move towards long-term independence. You'll be working directly with people who have experienced rough sleeping, often with challenges such as mental health issues, substance use, criminal justice histories, or long-term unemployment. This is an opportunity to make a real difference in people's lives, supporting some of the most vulnerable members of the community to take positive steps forward. The Role Provide tailored support to clients in temporary accommodation, helping them sustain their tenancies and build independent living skills. Carry out outreach work to identify and verify rough sleepers, and support them into safe housing solutions. Develop and review individual support plans with achievable outcomes, working closely with clients, council officers, and partner agencies. Keep accurate and timely case notes, records, and reports to support service delivery and performance monitoring. Help residents manage personal and housing-related finances, including benefit claims and applications. Coordinate referrals to internal and external support agencies and encourage engagement with those services. Build trust and rapport with clients, promoting positive behaviours and long-term engagement. Key Requirements Experience of working with rough sleepers or vulnerable individuals with complex needs. Strong understanding of the causes and challenges linked to rough sleeping. Excellent communication and influencing skills, with the ability to engage and build rapport quickly. Resilience, empathy, and determination to work with a challenging client group. Ability to work independently in a fast-paced environment, managing caseloads and deadlines effectively. Confidence in working collaboratively with colleagues, agencies, and external partners. A full UK driving licence is essential. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contract
Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contract
Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jan 29, 2025
Contract
We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Adecco are supporting a London Borough Council in a role as an On Street Support Officer Job Title: Housing Solutions - On Street Support Officer Location: East London Borough Contract Details: Temporary, Full Time Salary: 17.54 - 21 per hour About Our Client: Join our client, a London Borough Council, and play a vital role in supporting individuals with multiple and complex needs to prevent them from returning to rough sleeping after discharge from hospital. The team is passionate about providing high-quality support and helping clients with complex needs to sustain their quality of life. Benefits & Perks: Competitive hourly rate Temporary contract with full-time hours Opportunity to make a difference in the lives of vulnerable individuals in the community Access to training and development opportunities Supportive team environment Responsibilities: As a Housing Solutions - On Street Support Officer, you will: Provide early intervention and ongoing support to individuals with complex needs to prevent them from returning to rough sleeping after leaving the hospital. Offer high-quality services to clients housed in accommodation, focusing on their well-being and support needs. Develop support plans and collaborate with various support agencies to help clients sustain their quality of life. Provide advice and assistance on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence. Act as the main point of contact for casework within the accommodation and coordinate solutions for drug and alcohol abuse, domestic violence, and mental health issues. Essential: Experience in providing support to vulnerable individuals with complex needs, preferably within a housing or homelessness setting. Strong knowledge and understanding of housing and welfare rights. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively as part of a team and independently. A compassionate and non-judgmental approach to working with individuals facing challenging circumstances. Desirable: Experience dealing with safeguarding and health and well-being issues. Knowledge of local support services and agencies. Understanding of the causes and impacts of homelessness. Knowledge of relevant legislation and policies related to housing and homelessness. How to apply: If you are passionate about making a positive impact in the lives of individuals facing homelessness and complex needs, we want to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role Note: Only successful candidates will be contacted for an interview. Applications will be reviewed on a rolling basis, so early submission is encouraged. Join our client's dedicated team and make a difference in the lives of vulnerable individuals in the London Borough. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 29, 2024
Seasonal
Adecco are supporting a London Borough Council in a role as an On Street Support Officer Job Title: Housing Solutions - On Street Support Officer Location: East London Borough Contract Details: Temporary, Full Time Salary: 17.54 - 21 per hour About Our Client: Join our client, a London Borough Council, and play a vital role in supporting individuals with multiple and complex needs to prevent them from returning to rough sleeping after discharge from hospital. The team is passionate about providing high-quality support and helping clients with complex needs to sustain their quality of life. Benefits & Perks: Competitive hourly rate Temporary contract with full-time hours Opportunity to make a difference in the lives of vulnerable individuals in the community Access to training and development opportunities Supportive team environment Responsibilities: As a Housing Solutions - On Street Support Officer, you will: Provide early intervention and ongoing support to individuals with complex needs to prevent them from returning to rough sleeping after leaving the hospital. Offer high-quality services to clients housed in accommodation, focusing on their well-being and support needs. Develop support plans and collaborate with various support agencies to help clients sustain their quality of life. Provide advice and assistance on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence. Act as the main point of contact for casework within the accommodation and coordinate solutions for drug and alcohol abuse, domestic violence, and mental health issues. Essential: Experience in providing support to vulnerable individuals with complex needs, preferably within a housing or homelessness setting. Strong knowledge and understanding of housing and welfare rights. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively as part of a team and independently. A compassionate and non-judgmental approach to working with individuals facing challenging circumstances. Desirable: Experience dealing with safeguarding and health and well-being issues. Knowledge of local support services and agencies. Understanding of the causes and impacts of homelessness. Knowledge of relevant legislation and policies related to housing and homelessness. How to apply: If you are passionate about making a positive impact in the lives of individuals facing homelessness and complex needs, we want to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role Note: Only successful candidates will be contacted for an interview. Applications will be reviewed on a rolling basis, so early submission is encouraged. Join our client's dedicated team and make a difference in the lives of vulnerable individuals in the London Borough. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Full Time (35 hours per week) Based in Dorchester, Dorset (Hybrid) Overview: Our client is seeking an experienced Senior Housing Officer to join their team managing temporary accommodation. The successful candidate will have a strong background in housing and property management, specifically within temporary accommodation and homelessness services. Key Responsibilities: Housing Management: Oversee the day-to-day management of temporary accommodation provided by the council. Client Interaction: Liaise with vulnerable clients, including those who are homeless or street homeless, and manage challenging behaviours including aggression and antisocial conduct. Staff Supervision: Manage and support front-line staff in delivering housing services. Tenancy and License Management: Handle tenancy and license agreements, ensuring compliance and managing breaches such as antisocial behaviour. Void Management: Oversee void properties to ensure they are reoccupied efficiently. Repairs and Maintenance: Coordinate repairs and maintenance to ensure properties meet required standards. Required Experience and Qualifications: Experience: Minimum of 3 years in front-line housing management. Education: Preferably a qualification from the Chartered Institute of Housing. Skills: Strong background in managing vulnerable clients and dealing with homelessness issues. Certifications: Standard DBS check required. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed)
Aug 29, 2024
Contract
Full Time (35 hours per week) Based in Dorchester, Dorset (Hybrid) Overview: Our client is seeking an experienced Senior Housing Officer to join their team managing temporary accommodation. The successful candidate will have a strong background in housing and property management, specifically within temporary accommodation and homelessness services. Key Responsibilities: Housing Management: Oversee the day-to-day management of temporary accommodation provided by the council. Client Interaction: Liaise with vulnerable clients, including those who are homeless or street homeless, and manage challenging behaviours including aggression and antisocial conduct. Staff Supervision: Manage and support front-line staff in delivering housing services. Tenancy and License Management: Handle tenancy and license agreements, ensuring compliance and managing breaches such as antisocial behaviour. Void Management: Oversee void properties to ensure they are reoccupied efficiently. Repairs and Maintenance: Coordinate repairs and maintenance to ensure properties meet required standards. Required Experience and Qualifications: Experience: Minimum of 3 years in front-line housing management. Education: Preferably a qualification from the Chartered Institute of Housing. Skills: Strong background in managing vulnerable clients and dealing with homelessness issues. Certifications: Standard DBS check required. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed)
we are looking to recruit a Housing Advice Officer based in Stroud, working within Local Authority. This role will be to provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017. The Role Your key duties within the role will include the following: -To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing. -To assess homelessness applications and make sound decisions, ensuring that the Council's obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed. -To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing 'prevention tools'. -To work in partnership with the Council's Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support. -Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding. -Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible. - The Candidate To be considered for this role you must have in-depth knowledge of the homeless reduction Act with experience of a housing options and advise. The Contract This is a temporary contact starting ASAP and is running for 3 months, working 37 hours per week. Why to work here? -An exclusive range of Social Housing vacancies across the UK -Free DBS processing -Provider of Housing staff to over 200 local authorities and 100 Housing Associations. -Frequent notifications for upcoming opportunities via text and email -£250 referral bonus if you refer a successful candidate and they complete a probationary period
Sep 15, 2020
Full time
we are looking to recruit a Housing Advice Officer based in Stroud, working within Local Authority. This role will be to provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017. The Role Your key duties within the role will include the following: -To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing. -To assess homelessness applications and make sound decisions, ensuring that the Council's obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed. -To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing 'prevention tools'. -To work in partnership with the Council's Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support. -Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding. -Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible. - The Candidate To be considered for this role you must have in-depth knowledge of the homeless reduction Act with experience of a housing options and advise. The Contract This is a temporary contact starting ASAP and is running for 3 months, working 37 hours per week. Why to work here? -An exclusive range of Social Housing vacancies across the UK -Free DBS processing -Provider of Housing staff to over 200 local authorities and 100 Housing Associations. -Frequent notifications for upcoming opportunities via text and email -£250 referral bonus if you refer a successful candidate and they complete a probationary period
Construction Jobs
Newcastle upon Tyne, Tyne and Wear
Property & Planning Officer Permanent - Newcastle, Tyne & Wear £38,800 + Benefits
Hays Property are delighted to be working with a fantastic organisation specialising in the healthcare industry to recruit a Specialist Property & Planning Officer. This role will be to ensure the effective management of accommodation planning locally and strategically.
The planning function is fundamental to the delivery of the Organisation's Estates Strategy and will feed into capital schemes and backlog maintenance work streams from inception to completion. Candidates must have significant relevant experience of project management delivery and ability to work to strict timelines.
Key aspects of the role will be to think and operate at a strategic level with an understanding of Space Planning & Utilisation of the acute estate. The ability to extract project briefs and articulate business cases is an essential part of the role, a proven track record in this aspect of work is essential.
Experience and knowledge of different procurement routes should be demonstrated. Candidates should have the ability to demonstrate concise organisational skills and be able to communicate effectively with all stakeholders and clinical teams, leading on negotiations when developing accommodation plans and moves. You should be highly motivated and be able to demonstrate a successful track record of space planning in a complex organisation. Candidates should be academically qualified to degree in an Estates related discipline with knowledge of planning procedures. The successful candidates will form part of a multi-disciplinary Capital and Planning Team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 14, 2020
Property & Planning Officer Permanent - Newcastle, Tyne & Wear £38,800 + Benefits
Hays Property are delighted to be working with a fantastic organisation specialising in the healthcare industry to recruit a Specialist Property & Planning Officer. This role will be to ensure the effective management of accommodation planning locally and strategically.
The planning function is fundamental to the delivery of the Organisation's Estates Strategy and will feed into capital schemes and backlog maintenance work streams from inception to completion. Candidates must have significant relevant experience of project management delivery and ability to work to strict timelines.
Key aspects of the role will be to think and operate at a strategic level with an understanding of Space Planning & Utilisation of the acute estate. The ability to extract project briefs and articulate business cases is an essential part of the role, a proven track record in this aspect of work is essential.
Experience and knowledge of different procurement routes should be demonstrated. Candidates should have the ability to demonstrate concise organisational skills and be able to communicate effectively with all stakeholders and clinical teams, leading on negotiations when developing accommodation plans and moves. You should be highly motivated and be able to demonstrate a successful track record of space planning in a complex organisation. Candidates should be academically qualified to degree in an Estates related discipline with knowledge of planning procedures. The successful candidates will form part of a multi-disciplinary Capital and Planning Team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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