Housing Officer (Part-Time, 3 Days Per Week) 3 months interim Location: Bradford (with monthly travel to Nottingham) Salary: £20 00 per hour Are you passionate about making a difference in people s lives and creating safe, sustainable communities? We re looking for a dedicated Housing Officer to join a supportive team delivering high-quality housing management services for vulnerable adults across Yorkshire. About the Role This is a hands-on, customer-focused position where you ll be responsible for supporting residents to live independently and successfully in their homes. Based primarily at a supported housing scheme in Bradford, you ll also manage a small patch of nearby properties and a new scheme in Nottingham (with minimum monthly travel required). You ll be at the heart of ensuring tenancies are safe and sustainable, with a strong focus on: Managing antisocial behaviour (ASB) cases and tenancy enforcement Acting as the safeguarding lead for your patch Building strong, positive relationships with residents, care providers, and local partners Supporting move-ins, tenancy sign-ups, and void management Ensuring properties and communal areas are safe, well-maintained, and compliant This role offers real variety no two days will be the same. You ll need excellent communication and problem-solving skills, with the ability to balance empathy and enforcement when supporting residents with complex needs. About You We re seeking someone with: Experience in housing management, ideally within supported or social housing Knowledge of ASB casework and safeguarding procedures The ability to manage a varied caseload with confidence and resilience Strong partnership skills to work effectively with care providers and external agencies A full UK driving licence and access to a vehicle Above all, you ll bring a proactive, customer-first approach and a genuine passion for helping vulnerable people thrive in safe, inclusive communities. Why Apply? This is a fantastic opportunity to join a meaningful role where you ll see the impact of your work every day. You ll have the chance to work independently, while still being part of a supportive team committed to improving lives through housing. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Sep 04, 2025
Full time
Housing Officer (Part-Time, 3 Days Per Week) 3 months interim Location: Bradford (with monthly travel to Nottingham) Salary: £20 00 per hour Are you passionate about making a difference in people s lives and creating safe, sustainable communities? We re looking for a dedicated Housing Officer to join a supportive team delivering high-quality housing management services for vulnerable adults across Yorkshire. About the Role This is a hands-on, customer-focused position where you ll be responsible for supporting residents to live independently and successfully in their homes. Based primarily at a supported housing scheme in Bradford, you ll also manage a small patch of nearby properties and a new scheme in Nottingham (with minimum monthly travel required). You ll be at the heart of ensuring tenancies are safe and sustainable, with a strong focus on: Managing antisocial behaviour (ASB) cases and tenancy enforcement Acting as the safeguarding lead for your patch Building strong, positive relationships with residents, care providers, and local partners Supporting move-ins, tenancy sign-ups, and void management Ensuring properties and communal areas are safe, well-maintained, and compliant This role offers real variety no two days will be the same. You ll need excellent communication and problem-solving skills, with the ability to balance empathy and enforcement when supporting residents with complex needs. About You We re seeking someone with: Experience in housing management, ideally within supported or social housing Knowledge of ASB casework and safeguarding procedures The ability to manage a varied caseload with confidence and resilience Strong partnership skills to work effectively with care providers and external agencies A full UK driving licence and access to a vehicle Above all, you ll bring a proactive, customer-first approach and a genuine passion for helping vulnerable people thrive in safe, inclusive communities. Why Apply? This is a fantastic opportunity to join a meaningful role where you ll see the impact of your work every day. You ll have the chance to work independently, while still being part of a supportive team committed to improving lives through housing. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Spencer Clarke Group are seeking a Lead Officer for a Local Authority Client in Warwickshire. In this role, you will lead on tenancy enforcement and sustainment, support and supervise housing staff, and work with partners to deliver fair and effective housing management services for our tenants. Duties: Lead on tenancy enforcement, conduct reviews of at-risk tenancies, and prepare legal cases. Supervise and guide Housing Officers and Coordinators, providing advice and operational support. Resolve anti-social behaviour and neighbour disputes, promote tenant participation, and support tenancy sustainment. Maintain accurate records, prepare reports, monitor performance, and ensure adherence to legislation and Council policies. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in tenancy management, enforcement, and sustaining tenancies. Experience supervising and supporting staff in a housing or customer-focused environment. Skilled in dealing with tenants, partner agencies, and resolving complex disputes. Experience preparing cases for court, maintaining records, and working within housing legislation. What's on offer: Salary: 22+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Sep 04, 2025
Contract
Spencer Clarke Group are seeking a Lead Officer for a Local Authority Client in Warwickshire. In this role, you will lead on tenancy enforcement and sustainment, support and supervise housing staff, and work with partners to deliver fair and effective housing management services for our tenants. Duties: Lead on tenancy enforcement, conduct reviews of at-risk tenancies, and prepare legal cases. Supervise and guide Housing Officers and Coordinators, providing advice and operational support. Resolve anti-social behaviour and neighbour disputes, promote tenant participation, and support tenancy sustainment. Maintain accurate records, prepare reports, monitor performance, and ensure adherence to legislation and Council policies. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in tenancy management, enforcement, and sustaining tenancies. Experience supervising and supporting staff in a housing or customer-focused environment. Skilled in dealing with tenants, partner agencies, and resolving complex disputes. Experience preparing cases for court, maintaining records, and working within housing legislation. What's on offer: Salary: 22+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Sep 03, 2025
Seasonal
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
An opportunity has arisen within a local authority for an experienced and proactive Housing Officer to join the Housing Management Team on a temporary basis. This is a hands-on, patch-based role focused on delivering excellent tenancy management services, supporting residents, and ensuring compliance with tenancy agreements. This position is ideal for someone with a solid background in social housing who is confident handling both routine tenancy matters and enforcement when necessary. Key Responsibilities: Support tenants in managing and sustaining their tenancies effectively, offering advice and guidance where needed. Manage tenancy change requests , such as successions, assignments, mutual exchanges, and permission requests. Undertake enforcement action in line with relevant legislation and local policies to address breaches of tenancy, including anti-social behaviour and property misuse. Build and maintain positive relationships with tenants, ensuring a visible presence on the patch. Work collaboratively with internal teams and external partners to resolve tenancy issues and support vulnerable households. Keep accurate and detailed case records, ensuring compliance with statutory requirements and data protection standards. Contribute to the delivery of a high-quality, responsive and customer-focused housing service. Requirements: Proven experience working in a social housing environment, specifically in tenancy management and enforcement . In-depth knowledge of relevant housing legislation and best practice in tenancy sustainment and enforcement. Excellent interpersonal and communication skills, with the ability to handle sensitive and challenging situations. Strong organisational skills and the ability to manage a varied workload across multiple cases. A proactive and assertive approach to resolving tenancy-related issues while maintaining a fair and respectful manner. Full UK driving licence and access to a vehicle insured for business use (or willingness to obtain this upon offer). If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Sep 02, 2025
Seasonal
An opportunity has arisen within a local authority for an experienced and proactive Housing Officer to join the Housing Management Team on a temporary basis. This is a hands-on, patch-based role focused on delivering excellent tenancy management services, supporting residents, and ensuring compliance with tenancy agreements. This position is ideal for someone with a solid background in social housing who is confident handling both routine tenancy matters and enforcement when necessary. Key Responsibilities: Support tenants in managing and sustaining their tenancies effectively, offering advice and guidance where needed. Manage tenancy change requests , such as successions, assignments, mutual exchanges, and permission requests. Undertake enforcement action in line with relevant legislation and local policies to address breaches of tenancy, including anti-social behaviour and property misuse. Build and maintain positive relationships with tenants, ensuring a visible presence on the patch. Work collaboratively with internal teams and external partners to resolve tenancy issues and support vulnerable households. Keep accurate and detailed case records, ensuring compliance with statutory requirements and data protection standards. Contribute to the delivery of a high-quality, responsive and customer-focused housing service. Requirements: Proven experience working in a social housing environment, specifically in tenancy management and enforcement . In-depth knowledge of relevant housing legislation and best practice in tenancy sustainment and enforcement. Excellent interpersonal and communication skills, with the ability to handle sensitive and challenging situations. Strong organisational skills and the ability to manage a varied workload across multiple cases. A proactive and assertive approach to resolving tenancy-related issues while maintaining a fair and respectful manner. Full UK driving licence and access to a vehicle insured for business use (or willingness to obtain this upon offer). If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - 6 positions available! Public Sector - Local Authoorty Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hout PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 02, 2025
Contract
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - 6 positions available! Public Sector - Local Authoorty Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hout PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Tenancy Enforcement / ASB Officer Location: Clapham Park, London (hybrid working) Job Type: Ongoing Temp / Temp to Perm Salary: 29.85 per hour (Umbrella) We are seeking a Tenancy Enforcement Officer to join a housing association. This role is based in Clapham Park offering a hybrid working set up. The ideal candidate will have strong experience in safeguarding, understanding legal processes and legislation, and extensive experience in handling Anti-Social Behaviour (ASB) cases. Day-to-day of the role: Construct detailed evidential bases for legal actions, prepare cases, gather evidence, and prepare draft witness statements and notices of seeking possession. Attend court as the lead witness in trials and other interim court hearings, act as a professional witness, prepare court paperwork, issue proceedings, and present cases at court in urgent injunction applications. Oversee ASB and Tenancy Fraud cases managed by local teams, undertake regular reviews, provide advice, guidance, support, and directions to colleagues, or manage the cases according to policies. Maintain up-to-date knowledge of ASB and Tenancy Fraud legislation, frameworks, and best practices. Build, manage, and sustain working relationships with key stakeholders including residents, local authorities, local police teams, and other service providers. Represent the organisation at multi-agency or tasking meetings as required and work with teams to deliver strategic area-based solutions and community safety initiatives. Required Skills & Qualifications: Proven experience of proactively managing complex ASB/Harassment cases from start to finish, preferably in a housing setting, while delivering high levels of customer satisfaction. Strong social housing / local authority background within ASB is essential Experience in preparing and presenting ASB and/or subletting cases to the County Court and supporting witnesses. Possession of a current full and valid driving license and car which can be used for business purposes. Good working knowledge and understanding of landlord and tenancy law and its application in relation to tenancy management. To apply for the Tenancy Enforcement Lead position, please submit your CV detailing your relevant experience
Sep 01, 2025
Seasonal
Tenancy Enforcement / ASB Officer Location: Clapham Park, London (hybrid working) Job Type: Ongoing Temp / Temp to Perm Salary: 29.85 per hour (Umbrella) We are seeking a Tenancy Enforcement Officer to join a housing association. This role is based in Clapham Park offering a hybrid working set up. The ideal candidate will have strong experience in safeguarding, understanding legal processes and legislation, and extensive experience in handling Anti-Social Behaviour (ASB) cases. Day-to-day of the role: Construct detailed evidential bases for legal actions, prepare cases, gather evidence, and prepare draft witness statements and notices of seeking possession. Attend court as the lead witness in trials and other interim court hearings, act as a professional witness, prepare court paperwork, issue proceedings, and present cases at court in urgent injunction applications. Oversee ASB and Tenancy Fraud cases managed by local teams, undertake regular reviews, provide advice, guidance, support, and directions to colleagues, or manage the cases according to policies. Maintain up-to-date knowledge of ASB and Tenancy Fraud legislation, frameworks, and best practices. Build, manage, and sustain working relationships with key stakeholders including residents, local authorities, local police teams, and other service providers. Represent the organisation at multi-agency or tasking meetings as required and work with teams to deliver strategic area-based solutions and community safety initiatives. Required Skills & Qualifications: Proven experience of proactively managing complex ASB/Harassment cases from start to finish, preferably in a housing setting, while delivering high levels of customer satisfaction. Strong social housing / local authority background within ASB is essential Experience in preparing and presenting ASB and/or subletting cases to the County Court and supporting witnesses. Possession of a current full and valid driving license and car which can be used for business purposes. Good working knowledge and understanding of landlord and tenancy law and its application in relation to tenancy management. To apply for the Tenancy Enforcement Lead position, please submit your CV detailing your relevant experience
Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Temporary until March 2026 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Seasonal
Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Temporary until March 2026 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About the Role We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community. This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role. Key Responsibilities Deliver high-quality tenancy and estate management services Conduct regular estate inspections and tenancy visits Investigate and resolve incidents of anti-social behaviour (ASB) Engage with residents from diverse backgrounds to provide advice and support Work collaboratively with internal teams and external agencies Maintain accurate case records and documentation Take enforcement action when required in line with housing policy Person Specification We are looking for someone who is: Approachable, empathetic, and confident in face-to-face interactions Skilled in holding effective, and at times challenging, conversations Organised and able to manage a diverse caseload Comfortable working independently and exercising sound judgement Preferred Experience: Previous experience in social housing or tenancy management is highly desirable Candidates from relevant sectors with transferable skills will also be considered, including: Former police officers Social workers Estate agents Debt or money advisors If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.
Sep 01, 2025
Seasonal
About the Role We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community. This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role. Key Responsibilities Deliver high-quality tenancy and estate management services Conduct regular estate inspections and tenancy visits Investigate and resolve incidents of anti-social behaviour (ASB) Engage with residents from diverse backgrounds to provide advice and support Work collaboratively with internal teams and external agencies Maintain accurate case records and documentation Take enforcement action when required in line with housing policy Person Specification We are looking for someone who is: Approachable, empathetic, and confident in face-to-face interactions Skilled in holding effective, and at times challenging, conversations Organised and able to manage a diverse caseload Comfortable working independently and exercising sound judgement Preferred Experience: Previous experience in social housing or tenancy management is highly desirable Candidates from relevant sectors with transferable skills will also be considered, including: Former police officers Social workers Estate agents Debt or money advisors If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.
We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a varied portfolio including general needs, supported and intensive housing. Housing Officer responsibilities include: Managing tenancies and estates, including lettings, voids, and low level anti-social behaviour. Supporting residents with income collection, arrears management and financial inclusion Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing Strong communication, problem solving and interpersonal skills A positive, proactive approach and ability to work independently under pressure Sound knowledge of housing law, tenancy management and safeguarding Experience in managing diverse customer needs with empathy and resilience Job title: Housing Officer Contract: Permanent Hours: Full time Salary: 32,360 If you're interested in this Housing Officer role please email Katie, (url removed)
Sep 01, 2025
Full time
We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a varied portfolio including general needs, supported and intensive housing. Housing Officer responsibilities include: Managing tenancies and estates, including lettings, voids, and low level anti-social behaviour. Supporting residents with income collection, arrears management and financial inclusion Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing Strong communication, problem solving and interpersonal skills A positive, proactive approach and ability to work independently under pressure Sound knowledge of housing law, tenancy management and safeguarding Experience in managing diverse customer needs with empathy and resilience Job title: Housing Officer Contract: Permanent Hours: Full time Salary: 32,360 If you're interested in this Housing Officer role please email Katie, (url removed)
Great Places Housing Association
Northenden, Manchester
Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC
Sep 01, 2025
Full time
Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC
Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.
Sep 01, 2025
Contract
Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Sep 01, 2025
Seasonal
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Officer Salary: £40,000 £45,000 Location: Hybrid patch based with home working An opportunity for an experienced housing professional to take responsibility for managing a diverse patch, ensuring safe, well-maintained neighbourhoods and positive tenant relationships. The role will involve: Handling tenancy and estate management cases from start to resolution Tackling anti-social behaviour, tenancy breaches, and fraud cases Carrying out estate inspections and ensuring compliance with safety standards Supporting new tenant sign-ups and onboarding processes Working with residents and partner agencies to improve community outcomes What s needed: Proven experience in tenancy, neighbourhood, or housing management Strong knowledge of housing legislation and ASB casework Excellent communication and problem-solving skills Full UK driving licence and access to a vehicle
Sep 01, 2025
Full time
Housing Officer Salary: £40,000 £45,000 Location: Hybrid patch based with home working An opportunity for an experienced housing professional to take responsibility for managing a diverse patch, ensuring safe, well-maintained neighbourhoods and positive tenant relationships. The role will involve: Handling tenancy and estate management cases from start to resolution Tackling anti-social behaviour, tenancy breaches, and fraud cases Carrying out estate inspections and ensuring compliance with safety standards Supporting new tenant sign-ups and onboarding processes Working with residents and partner agencies to improve community outcomes What s needed: Proven experience in tenancy, neighbourhood, or housing management Strong knowledge of housing legislation and ASB casework Excellent communication and problem-solving skills Full UK driving licence and access to a vehicle
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Sep 01, 2025
Seasonal
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Officer Bedford £35,500 per annum Including car allowance Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 per annum including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.
Sep 01, 2025
Full time
Housing Officer Bedford £35,500 per annum Including car allowance Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 per annum including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.
We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a portfolio of general needs properties in Manchester Housing Officer responsibilities include: Managing general needs tenancies and estates, including lettings, voids, and low level anti-social behaviour. Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing A positive, proactive approach and ability to work independently under pressure Proven knowledge of housing law, tenancy management and safeguarding Job Title: Housing Officer Hours: Full time Contract: 3 Month Contract Potential for extension Salary: 23-25hr Via Umbrella If you're interested in this Housing Officer role please apply or email Katie, (url removed)
Sep 01, 2025
Contract
We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a portfolio of general needs properties in Manchester Housing Officer responsibilities include: Managing general needs tenancies and estates, including lettings, voids, and low level anti-social behaviour. Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing A positive, proactive approach and ability to work independently under pressure Proven knowledge of housing law, tenancy management and safeguarding Job Title: Housing Officer Hours: Full time Contract: 3 Month Contract Potential for extension Salary: 23-25hr Via Umbrella If you're interested in this Housing Officer role please apply or email Katie, (url removed)
Anti-Social Behaviour Officer Location: Ladbroke Grove London, W10 5UP Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 23.20 per hour Job Ref: (phone number removed) Responsibilities Deliver outstanding services to residents living in council-owned or managed properties, embedding a resident-first approach. Specific responsibilities include: Take effective actions to address Anti-Social Behaviour (ASB) and improve the overall quality of life for Council residents. Support the ASB Manager and Neighbourhood Teams by working closely with key community safety partnerships (internal and external). Ensure that casework is of the highest quality, providing support to residents throughout the process and striving for continuous service improvement. Investigate all allocated ASB cases, acting as the single point of contact to ensure effective and measurable outcomes. Support reporters and perpetrators, taking prompt enforcement or preventative actions and collaborating with agencies and partners when relevant. Ensure all cases referred to legal have sufficient evidence for court and demonstrate adherence to current legislation. Address safeguarding issues as part of a multi-agency approach, working to remove residents from immediate risk and informing a long-term action plan. Contribute to the development of estate action plans and design out crime surveys to resolve nuisance, environmental crime, and ASB on estates. Support the ASB Manager and Head of Neighbourhood Management in delivering the ASB communications strategy. Develop initiatives to reduce and prevent ASB, tailoring them based on estate profiles and key issues to increase resident satisfaction. Attend relevant meetings as requested by the ASB Manager or Senior Management Team. Support the development of ASB case management processes and skills of the Neighbourhood Management Teams. Respond to Members Enquiries/Complaints related to cases being managed by the ASB Team. Carry out any other duties as requested as part of the role of ASB Manager. Person Specification Essential qualifications and skills include: A professional qualification related to ASB and Housing or extensive experience relevant to social housing and ASB. GCSEs A to C grade in English. Ability to apply relevant legislative tools available to the Council as a social housing landlord. Experience working within the remits of civil court proceedings and legal processes. Highly organized with the ability to manage a varied workload, prioritize effectively, and produce high-quality work within set deadlines. Knowledge of housing legislation and other landlord-related obligations as set out in relevant legislation and best practice. Demonstrable excellent customer service skills and a coordinated working approach. Experience working with local councillors and MPs. Experience preparing for and presenting cases in court. Experience working in housing and delivering services to residents of social housing landlords. Ability to identify pre-legal remedies for resolving ASB and put these into action. Ability to contribute to others' development with shared best practice. Proficiency in using a range of IT software including Microsoft Word, Excel, and PowerPoint. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contract
Anti-Social Behaviour Officer Location: Ladbroke Grove London, W10 5UP Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 23.20 per hour Job Ref: (phone number removed) Responsibilities Deliver outstanding services to residents living in council-owned or managed properties, embedding a resident-first approach. Specific responsibilities include: Take effective actions to address Anti-Social Behaviour (ASB) and improve the overall quality of life for Council residents. Support the ASB Manager and Neighbourhood Teams by working closely with key community safety partnerships (internal and external). Ensure that casework is of the highest quality, providing support to residents throughout the process and striving for continuous service improvement. Investigate all allocated ASB cases, acting as the single point of contact to ensure effective and measurable outcomes. Support reporters and perpetrators, taking prompt enforcement or preventative actions and collaborating with agencies and partners when relevant. Ensure all cases referred to legal have sufficient evidence for court and demonstrate adherence to current legislation. Address safeguarding issues as part of a multi-agency approach, working to remove residents from immediate risk and informing a long-term action plan. Contribute to the development of estate action plans and design out crime surveys to resolve nuisance, environmental crime, and ASB on estates. Support the ASB Manager and Head of Neighbourhood Management in delivering the ASB communications strategy. Develop initiatives to reduce and prevent ASB, tailoring them based on estate profiles and key issues to increase resident satisfaction. Attend relevant meetings as requested by the ASB Manager or Senior Management Team. Support the development of ASB case management processes and skills of the Neighbourhood Management Teams. Respond to Members Enquiries/Complaints related to cases being managed by the ASB Team. Carry out any other duties as requested as part of the role of ASB Manager. Person Specification Essential qualifications and skills include: A professional qualification related to ASB and Housing or extensive experience relevant to social housing and ASB. GCSEs A to C grade in English. Ability to apply relevant legislative tools available to the Council as a social housing landlord. Experience working within the remits of civil court proceedings and legal processes. Highly organized with the ability to manage a varied workload, prioritize effectively, and produce high-quality work within set deadlines. Knowledge of housing legislation and other landlord-related obligations as set out in relevant legislation and best practice. Demonstrable excellent customer service skills and a coordinated working approach. Experience working with local councillors and MPs. Experience preparing for and presenting cases in court. Experience working in housing and delivering services to residents of social housing landlords. Ability to identify pre-legal remedies for resolving ASB and put these into action. Ability to contribute to others' development with shared best practice. Proficiency in using a range of IT software including Microsoft Word, Excel, and PowerPoint. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Officer (Part-Time, Temporary) Location: Bradford Contract: Temporary - until March 2026 Hours: 22.5 per week (3 days) We are seeking an experienced Housing Officer (or ASB Officer ) to join our team on a part-time, temporary contract . This role will support tenancy management, with a strong focus on anti-social behaviour (ASB) and safeguarding . The Role Manage a patch of 11 buildings (58 units) in Bradford. Conduct regular site visits (approx. once per week to one building). Handle tenancy management issues including ASB cases and safeguarding referrals. Work independently - you'll have full control of your diary, with no micromanagement. Liaise with tenants, partners, and agencies to provide effective housing management. About You Previous experience as a Housing Officer or ASB Officer. Strong knowledge of ASB, safeguarding, and tenancy management. Confident working independently and managing your own diary. A driving licence and access to a vehicle are essential. Contract Details Part-time: 22.5 hours per week (3 days only). Temporary contract until March 2026. Interviews expected next week. If this role matches your skills and experience, please apply with your CV. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Contract
Housing Officer (Part-Time, Temporary) Location: Bradford Contract: Temporary - until March 2026 Hours: 22.5 per week (3 days) We are seeking an experienced Housing Officer (or ASB Officer ) to join our team on a part-time, temporary contract . This role will support tenancy management, with a strong focus on anti-social behaviour (ASB) and safeguarding . The Role Manage a patch of 11 buildings (58 units) in Bradford. Conduct regular site visits (approx. once per week to one building). Handle tenancy management issues including ASB cases and safeguarding referrals. Work independently - you'll have full control of your diary, with no micromanagement. Liaise with tenants, partners, and agencies to provide effective housing management. About You Previous experience as a Housing Officer or ASB Officer. Strong knowledge of ASB, safeguarding, and tenancy management. Confident working independently and managing your own diary. A driving licence and access to a vehicle are essential. Contract Details Part-time: 22.5 hours per week (3 days only). Temporary contract until March 2026. Interviews expected next week. If this role matches your skills and experience, please apply with your CV. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
A place to create moments that matter Salary: £40,497 per annum (including regional uplift and car allowance) Location : Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following roles: Housing Management Officer, Tenancy Support Officer, Housing Services Officer, Neighbourhood Housing Officer, Housing Advisor, Community Housing Officer, Housing Management Advisor, Tenancy Management Officer, Housing Support Officer, Residential Services Officer, Estate Management Officer, Housing Operations Officer, Social Housing Officer, Housing Administrator, Customer Services Officer, etc. REF-
Sep 01, 2025
Full time
A place to create moments that matter Salary: £40,497 per annum (including regional uplift and car allowance) Location : Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following roles: Housing Management Officer, Tenancy Support Officer, Housing Services Officer, Neighbourhood Housing Officer, Housing Advisor, Community Housing Officer, Housing Management Advisor, Tenancy Management Officer, Housing Support Officer, Residential Services Officer, Estate Management Officer, Housing Operations Officer, Social Housing Officer, Housing Administrator, Customer Services Officer, etc. REF-
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