Pay: £80,000.00 - £(phone number removed) per year Job description: Title: Contracts Manager / Director Salary: £80,000 £125,000 Reports to: Managing Director Location: UK-wide travel required Job Purpose To plan, organise, and deliver the construction phase of multiple commercial and retail projects in a safe, efficient manner. Ensure delivery within budget, to required building standards, and in line with agreed client timelines. Key Responsibilities and Accountabilities 1. Planning and Organisation Plan and execute all construction phase activities, including temporary works. Manage subcontractors and labour deployment in line with detailed construction programmes. Develop and maintain systems to support operational activities. 2. Communication Ensure effective communication across all stakeholders involved in construction activities. Maintain strong client liaison and coordination with external bodies (e.g. Building Control, HSE, project officers). 3. Information Management Implement systems to ensure accurate and timely flow of information across all areas of the business. Ensure effective communication between site teams and central operations. Monitor and maintain systems to ensure actions are followed through. 4. Monitoring and Reporting Conduct regular site visits across the UK to monitor progress and adherence to programme deadlines. Manage and resolve deviations efficiently and safely, both internally and with clients. Ensure all contract variations are recorded and authorised. Develop systems to monitor performance against standards and take corrective action where required. 5. Financial Management Deliver projects within agreed budgets. Ensure efficient use of resources and cost control within area of responsibility. 6. Quality Assurance Ensure all projects meet required building regulations and quality standards. Consistently deliver projects to meet or exceed client expectations. 7. Health and Safety Ensure compliance with all relevant health and safety legislation and standards. Maintain and improve health and safety systems and policies. Promote a strong safety culture across all projects. 8. Strategy and Governance Promote organisational values, ethics, and corporate responsibility. Contribute to strategic planning and policy development. 9. People Management Build, lead, and develop high-performing teams. Manage performance, training, and development of staff. Foster a culture of high standards and continuous improvement. Project Scale Indicators Number of projects: 1 10 concurrently Project value: £75k £1.5m Typical duration: 2 14 weeks Skills and Experience Proven experience as a Senior Contracts Manager with strong leadership capability. Extensive background in construction, particularly refurbishment and civils. Minimum 10 years in a Contracts Manager role. Experience managing commercial projects valued £75k £1.5m. Strong knowledge of JCT and NEC contracts. Proficient in programming software (e.g. MS Project, Asta Powerproject). Experience delivering commercial/retail projects (EV charging/PFS experience beneficial but not essential). Strong subcontractor management, procurement, and health & safety expertise. Experience building and managing delivery teams (Contracts Managers, Site Managers, Foremen, Labour). Full UK driving licence. Qualifications & Training: NVQ Level 7 (or equivalent) CSCS Black Card SMSTS Temporary Works Coordinator (CITB) Street Works Supervisor / Chapter 8 (desirable) Technical Competencies: Knowledge of traditional building techniques Building regulations compliance and liaison Risk assessments and method statements Construction phase planning and CDM compliance Site investigation, reporting, and issue resolution Contract and project management, including reporting and chairing meetings Operational Responsibilities: Staff recruitment, training, and performance management Subcontractor vetting and performance monitoring Procurement of materials and utilities Quality control, snagging, and project handover Cost monitoring, variations, and coordination with commercial teams Other Requirements: Strong client relationship management Effective coordination with consultants and stakeholders IT literate
17/04/2026
Full time
Pay: £80,000.00 - £(phone number removed) per year Job description: Title: Contracts Manager / Director Salary: £80,000 £125,000 Reports to: Managing Director Location: UK-wide travel required Job Purpose To plan, organise, and deliver the construction phase of multiple commercial and retail projects in a safe, efficient manner. Ensure delivery within budget, to required building standards, and in line with agreed client timelines. Key Responsibilities and Accountabilities 1. Planning and Organisation Plan and execute all construction phase activities, including temporary works. Manage subcontractors and labour deployment in line with detailed construction programmes. Develop and maintain systems to support operational activities. 2. Communication Ensure effective communication across all stakeholders involved in construction activities. Maintain strong client liaison and coordination with external bodies (e.g. Building Control, HSE, project officers). 3. Information Management Implement systems to ensure accurate and timely flow of information across all areas of the business. Ensure effective communication between site teams and central operations. Monitor and maintain systems to ensure actions are followed through. 4. Monitoring and Reporting Conduct regular site visits across the UK to monitor progress and adherence to programme deadlines. Manage and resolve deviations efficiently and safely, both internally and with clients. Ensure all contract variations are recorded and authorised. Develop systems to monitor performance against standards and take corrective action where required. 5. Financial Management Deliver projects within agreed budgets. Ensure efficient use of resources and cost control within area of responsibility. 6. Quality Assurance Ensure all projects meet required building regulations and quality standards. Consistently deliver projects to meet or exceed client expectations. 7. Health and Safety Ensure compliance with all relevant health and safety legislation and standards. Maintain and improve health and safety systems and policies. Promote a strong safety culture across all projects. 8. Strategy and Governance Promote organisational values, ethics, and corporate responsibility. Contribute to strategic planning and policy development. 9. People Management Build, lead, and develop high-performing teams. Manage performance, training, and development of staff. Foster a culture of high standards and continuous improvement. Project Scale Indicators Number of projects: 1 10 concurrently Project value: £75k £1.5m Typical duration: 2 14 weeks Skills and Experience Proven experience as a Senior Contracts Manager with strong leadership capability. Extensive background in construction, particularly refurbishment and civils. Minimum 10 years in a Contracts Manager role. Experience managing commercial projects valued £75k £1.5m. Strong knowledge of JCT and NEC contracts. Proficient in programming software (e.g. MS Project, Asta Powerproject). Experience delivering commercial/retail projects (EV charging/PFS experience beneficial but not essential). Strong subcontractor management, procurement, and health & safety expertise. Experience building and managing delivery teams (Contracts Managers, Site Managers, Foremen, Labour). Full UK driving licence. Qualifications & Training: NVQ Level 7 (or equivalent) CSCS Black Card SMSTS Temporary Works Coordinator (CITB) Street Works Supervisor / Chapter 8 (desirable) Technical Competencies: Knowledge of traditional building techniques Building regulations compliance and liaison Risk assessments and method statements Construction phase planning and CDM compliance Site investigation, reporting, and issue resolution Contract and project management, including reporting and chairing meetings Operational Responsibilities: Staff recruitment, training, and performance management Subcontractor vetting and performance monitoring Procurement of materials and utilities Quality control, snagging, and project handover Cost monitoring, variations, and coordination with commercial teams Other Requirements: Strong client relationship management Effective coordination with consultants and stakeholders IT literate
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
17/04/2026
Full time
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Health and Safety Officer Rate: 26.81 per hour (Umbrella) Location: Nuneaton (with borough-wide travel and site attendance required) Contract End Date: 7 months duration Overview A local authority is seeking a Health and Safety Officer to support the delivery of a proactive, compliant and practical health and safety service across a range of council operations. The role requires regular on-site presence and active engagement with managers and operational teams to drive improvements in health and safety performance and culture. Key Responsibilities Carry out H&S audits, inspections, and site visits across council services Investigate accidents/incidents and ensure effective corrective actions Provide advice and guidance to managers across operational risk areas Deliver H&S training, toolbox talks, and awareness sessions Support development and review of risk assessments (COSHH, DSEAR, etc.) Work with managers to develop and maintain Safe Systems of Work (SSOW) Produce reports, policies, and committee papers Monitor compliance with relevant H&S legislation and standards Support closure of audit actions and continuous improvement Liaise with internal and external stakeholders including unions and insurers Essential Requirements Experience in a health and safety advisory role Local authority or unionised environment experience Experience conducting H&S audits and inspections Strong experience delivering H&S training and presentations Knowledge of "Big Six" hazards CDM experience (Client/PD exposure desirable) Experience developing SSOW and supporting managers Strong understanding of H&S legislation and its application Confident report writing and communication skills Desirable NEBOSH Diploma (Level 6) or working towards Training qualification (or willingness to obtain) Experience improving H&S systems or processes Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
16/04/2026
Contract
Health and Safety Officer Rate: 26.81 per hour (Umbrella) Location: Nuneaton (with borough-wide travel and site attendance required) Contract End Date: 7 months duration Overview A local authority is seeking a Health and Safety Officer to support the delivery of a proactive, compliant and practical health and safety service across a range of council operations. The role requires regular on-site presence and active engagement with managers and operational teams to drive improvements in health and safety performance and culture. Key Responsibilities Carry out H&S audits, inspections, and site visits across council services Investigate accidents/incidents and ensure effective corrective actions Provide advice and guidance to managers across operational risk areas Deliver H&S training, toolbox talks, and awareness sessions Support development and review of risk assessments (COSHH, DSEAR, etc.) Work with managers to develop and maintain Safe Systems of Work (SSOW) Produce reports, policies, and committee papers Monitor compliance with relevant H&S legislation and standards Support closure of audit actions and continuous improvement Liaise with internal and external stakeholders including unions and insurers Essential Requirements Experience in a health and safety advisory role Local authority or unionised environment experience Experience conducting H&S audits and inspections Strong experience delivering H&S training and presentations Knowledge of "Big Six" hazards CDM experience (Client/PD exposure desirable) Experience developing SSOW and supporting managers Strong understanding of H&S legislation and its application Confident report writing and communication skills Desirable NEBOSH Diploma (Level 6) or working towards Training qualification (or willingness to obtain) Experience improving H&S systems or processes Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
About the Company With a strong commitment to innovation and community impact, it was the first national provider to deliver genuinely regional framework solutions, responding to the unique needs of communities across the UK.As a Gold Standard accredited organisation, affirmed by Constructing Excellence, it stands alone in offering complete regional service coverage. This recognition underscores a commitment to quality, continuous improvement, and enhancing lives and places through high-quality procurement solutions. Frameworks are designed for local authorities, social landlords, and other public sector bodies, ensuring compliance with Public Contracts Regulations and are free to use. Main Purpose of the Role Lead the delivery of technical added-value support services for the South West region, while supporting the wider SWPA team. Work equally with clients and appointed companies to ensure clear communication and high-quality outcomes. Develop in-depth operational knowledge of all products, services, technical specifications, and pricing structures. Build strong relationships with partners, suppliers, and stakeholders, becoming a thought leader in technical delivery and Net Zero decarbonisation. Identify capable contractors and suppliers to deliver construction, maintenance, and compliance contracts across England. Provide full technical support to clients throughout their building programmes or individual projects. Conduct site visits to ensure project delivery meets client expectations. Validate technical and pricing compliance from appointed companies. Maintain accurate documentation and audit trails using CRM and internal systems. Collaborate with technical managers and colleagues across all regions to share best practice. Support the development of new framework products through technical expertise. Specific Responsibilities Represent the organisation at project pre-start and progress meetings. Support the Regional Procurement Manager with tender preparation and evaluation, including technical specifications and pricing schedules. Conduct site inspections to assess quality and compliance with specifications. Represent SWPA at events such as Meet the Buyer sessions, product launches, workshops, and conferences. Support marketing teams with technical content for promotional materials. Build strong working relationships with client organisations and appointed companies. Provide technical advice during business development to support project acquisition and annual targets. Assist the central technical team in developing frameworks suited to the South West region. Maintain knowledge of UK Public Procurement Regulations and their impact on client decisions. Report to the Regional Director as required. Participate in team meetings and briefings across the UK. Working Hours & Travel Standard working week: 36 hours, with occasional flexibility required. Attendance at the Exeter regional office for one full day per week. A full driving licence and willingness to travel across the South West region is essential. Travel to other offices and events across the UK may be required. Training, development, and performance management activities may involve overnight stays. Person Specification Experience (Essential unless stated) Experience building and maintaining professional, face-to-face relationships in a customer-focused environment. Knowledge of regulated procurement for public sector goods/services. Experience managing construction projects from feasibility to completion. Understanding of construction and project management methodologies. Knowledge of Public Sector Procurement Regulations. Experience using CRM systems or databases. Desirable: Writing specifications and developing pricing schedules. Developing client relationships that support sales growth. Knowledge of social housing and local authority sectors in England. Qualifications Degree or equivalent experience in Quantity Surveying, Building Surveying, or Construction Project Management. What to do next? If you are interested in the above position, or if you want to have a confidential career conversation, do not hesitate to get in touch with the Hays Property team. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
13/04/2026
Full time
About the Company With a strong commitment to innovation and community impact, it was the first national provider to deliver genuinely regional framework solutions, responding to the unique needs of communities across the UK.As a Gold Standard accredited organisation, affirmed by Constructing Excellence, it stands alone in offering complete regional service coverage. This recognition underscores a commitment to quality, continuous improvement, and enhancing lives and places through high-quality procurement solutions. Frameworks are designed for local authorities, social landlords, and other public sector bodies, ensuring compliance with Public Contracts Regulations and are free to use. Main Purpose of the Role Lead the delivery of technical added-value support services for the South West region, while supporting the wider SWPA team. Work equally with clients and appointed companies to ensure clear communication and high-quality outcomes. Develop in-depth operational knowledge of all products, services, technical specifications, and pricing structures. Build strong relationships with partners, suppliers, and stakeholders, becoming a thought leader in technical delivery and Net Zero decarbonisation. Identify capable contractors and suppliers to deliver construction, maintenance, and compliance contracts across England. Provide full technical support to clients throughout their building programmes or individual projects. Conduct site visits to ensure project delivery meets client expectations. Validate technical and pricing compliance from appointed companies. Maintain accurate documentation and audit trails using CRM and internal systems. Collaborate with technical managers and colleagues across all regions to share best practice. Support the development of new framework products through technical expertise. Specific Responsibilities Represent the organisation at project pre-start and progress meetings. Support the Regional Procurement Manager with tender preparation and evaluation, including technical specifications and pricing schedules. Conduct site inspections to assess quality and compliance with specifications. Represent SWPA at events such as Meet the Buyer sessions, product launches, workshops, and conferences. Support marketing teams with technical content for promotional materials. Build strong working relationships with client organisations and appointed companies. Provide technical advice during business development to support project acquisition and annual targets. Assist the central technical team in developing frameworks suited to the South West region. Maintain knowledge of UK Public Procurement Regulations and their impact on client decisions. Report to the Regional Director as required. Participate in team meetings and briefings across the UK. Working Hours & Travel Standard working week: 36 hours, with occasional flexibility required. Attendance at the Exeter regional office for one full day per week. A full driving licence and willingness to travel across the South West region is essential. Travel to other offices and events across the UK may be required. Training, development, and performance management activities may involve overnight stays. Person Specification Experience (Essential unless stated) Experience building and maintaining professional, face-to-face relationships in a customer-focused environment. Knowledge of regulated procurement for public sector goods/services. Experience managing construction projects from feasibility to completion. Understanding of construction and project management methodologies. Knowledge of Public Sector Procurement Regulations. Experience using CRM systems or databases. Desirable: Writing specifications and developing pricing schedules. Developing client relationships that support sales growth. Knowledge of social housing and local authority sectors in England. Qualifications Degree or equivalent experience in Quantity Surveying, Building Surveying, or Construction Project Management. What to do next? If you are interested in the above position, or if you want to have a confidential career conversation, do not hesitate to get in touch with the Hays Property team. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you an experienced sustainability leader looking to influence environmental strategy at senior level within a growing organisation? We are working with a well-established and expanding organisation seeking to appoint a Head of Sustainability. This is a senior leadership role responsible for shaping and delivering the organisation s environmental strategy while ensuring sustainability is embedded across the business. Reporting directly to the Chief Compliance Officer, this role will operate at a strategic level while also supporting operational teams to improve environmental performance across multiple sites. The role will be based at the organisation s headquarters near Maidstone, with travel across the South East with occasional home working. Head of Sustainability - £75,000-£82,000 + £5,500 Car Allowance - Construction Crawley ID: 11345 What is in it for you? Salary Up to £82,000 Car allowance £5,500 Private healthcare (employee and spouse) 25 Days Annual Leave + Bank Holidays (Option to purchase additional leave) Enhanced Pension Scheme Access to training and development support/courses Funding for one professional membership annually What you will be doing: Leading the development and delivery of the organisation s sustainability and environmental strategy Advising senior leadership and board-level stakeholders on environmental matters Driving initiatives that reduce environmental impact and improve performance Ensuring environmental compliance across operational sites and activities Embedding sustainability principles into operational and commercial decision making Supporting the organisation as it continues to grow and expand geographically What we are looking for: We are keen to speak with experienced sustainability or environmental professionals who can demonstrate: Senior leadership experience within sustainability, environmental management, or ESG Experience influencing senior stakeholders and operating at board level A track record of delivering environmental improvements within operational environments Strategic thinking with a pragmatic and hands-on approach A CSCS card would be advantageous, although support can be provided to obtain this if required for site visits. This is a strong opportunity for a senior sustainability professional to join a growing organisation and lead the development of its environmental strategy. If you are interested in learning more, please apply or get in touch for a confidential discussion.
10/04/2026
Full time
Are you an experienced sustainability leader looking to influence environmental strategy at senior level within a growing organisation? We are working with a well-established and expanding organisation seeking to appoint a Head of Sustainability. This is a senior leadership role responsible for shaping and delivering the organisation s environmental strategy while ensuring sustainability is embedded across the business. Reporting directly to the Chief Compliance Officer, this role will operate at a strategic level while also supporting operational teams to improve environmental performance across multiple sites. The role will be based at the organisation s headquarters near Maidstone, with travel across the South East with occasional home working. Head of Sustainability - £75,000-£82,000 + £5,500 Car Allowance - Construction Crawley ID: 11345 What is in it for you? Salary Up to £82,000 Car allowance £5,500 Private healthcare (employee and spouse) 25 Days Annual Leave + Bank Holidays (Option to purchase additional leave) Enhanced Pension Scheme Access to training and development support/courses Funding for one professional membership annually What you will be doing: Leading the development and delivery of the organisation s sustainability and environmental strategy Advising senior leadership and board-level stakeholders on environmental matters Driving initiatives that reduce environmental impact and improve performance Ensuring environmental compliance across operational sites and activities Embedding sustainability principles into operational and commercial decision making Supporting the organisation as it continues to grow and expand geographically What we are looking for: We are keen to speak with experienced sustainability or environmental professionals who can demonstrate: Senior leadership experience within sustainability, environmental management, or ESG Experience influencing senior stakeholders and operating at board level A track record of delivering environmental improvements within operational environments Strategic thinking with a pragmatic and hands-on approach A CSCS card would be advantageous, although support can be provided to obtain this if required for site visits. This is a strong opportunity for a senior sustainability professional to join a growing organisation and lead the development of its environmental strategy. If you are interested in learning more, please apply or get in touch for a confidential discussion.
Are you an experienced sustainability leader looking to influence environmental strategy at senior level within a growing organisation? We are working with a well-established and expanding organisation seeking to appoint a Head of Sustainability. This is a senior leadership role responsible for shaping and delivering the organisation s environmental strategy while ensuring sustainability is embedded across the business. Reporting directly to the Chief Compliance Officer, this role will operate at a strategic level while also supporting operational teams to improve environmental performance across multiple sites. The role will be based at the organisation s headquarters near Maidstone, with travel across the South East with occasional home working. Head of Sustainability - £75,000-£82,000 + £5,500 Car Allowance - Construction Ashford ID: 11345 What is in it for you? Salary Up to £82,000 Car allowance £5,500 Private healthcare (employee and spouse) 25 Days Annual Leave + Bank Holidays (Option to purchase additional leave) Enhanced Pension Scheme Access to training and development support/courses Funding for one professional membership annually What you will be doing: Leading the development and delivery of the organisation s sustainability and environmental strategy Advising senior leadership and board-level stakeholders on environmental matters Driving initiatives that reduce environmental impact and improve performance Ensuring environmental compliance across operational sites and activities Embedding sustainability principles into operational and commercial decision making Supporting the organisation as it continues to grow and expand geographically What we are looking for: We are keen to speak with experienced sustainability or environmental professionals who can demonstrate: Senior leadership experience within sustainability, environmental management, or ESG Experience influencing senior stakeholders and operating at board level A track record of delivering environmental improvements within operational environments Strategic thinking with a pragmatic and hands-on approach A CSCS card would be advantageous, although support can be provided to obtain this if required for site visits. This is a strong opportunity for a senior sustainability professional to join a growing organisation and lead the development of its environmental strategy. If you are interested in learning more, please apply or get in touch for a confidential discussion.
10/04/2026
Full time
Are you an experienced sustainability leader looking to influence environmental strategy at senior level within a growing organisation? We are working with a well-established and expanding organisation seeking to appoint a Head of Sustainability. This is a senior leadership role responsible for shaping and delivering the organisation s environmental strategy while ensuring sustainability is embedded across the business. Reporting directly to the Chief Compliance Officer, this role will operate at a strategic level while also supporting operational teams to improve environmental performance across multiple sites. The role will be based at the organisation s headquarters near Maidstone, with travel across the South East with occasional home working. Head of Sustainability - £75,000-£82,000 + £5,500 Car Allowance - Construction Ashford ID: 11345 What is in it for you? Salary Up to £82,000 Car allowance £5,500 Private healthcare (employee and spouse) 25 Days Annual Leave + Bank Holidays (Option to purchase additional leave) Enhanced Pension Scheme Access to training and development support/courses Funding for one professional membership annually What you will be doing: Leading the development and delivery of the organisation s sustainability and environmental strategy Advising senior leadership and board-level stakeholders on environmental matters Driving initiatives that reduce environmental impact and improve performance Ensuring environmental compliance across operational sites and activities Embedding sustainability principles into operational and commercial decision making Supporting the organisation as it continues to grow and expand geographically What we are looking for: We are keen to speak with experienced sustainability or environmental professionals who can demonstrate: Senior leadership experience within sustainability, environmental management, or ESG Experience influencing senior stakeholders and operating at board level A track record of delivering environmental improvements within operational environments Strategic thinking with a pragmatic and hands-on approach A CSCS card would be advantageous, although support can be provided to obtain this if required for site visits. This is a strong opportunity for a senior sustainability professional to join a growing organisation and lead the development of its environmental strategy. If you are interested in learning more, please apply or get in touch for a confidential discussion.
Are you an experienced sustainability leader looking to influence environmental strategy at senior level within a growing organisation? We are working with a well-established and expanding organisation seeking to appoint a Head of Sustainability. This is a senior leadership role responsible for shaping and delivering the organisation s environmental strategy while ensuring sustainability is embedded across the business. Reporting directly to the Chief Compliance Officer, this role will operate at a strategic level while also supporting operational teams to improve environmental performance across multiple sites. The role will be based at the organisation s headquarters near Maidstone, with travel across the South East with occasional home working. Head of Sustainability - £75,000-£82,000 + £5,500 Car Allowance - Construction Maidstone ID: 11345 What is in it for you? Salary Up to £82,000 Car allowance £5,500 Private healthcare (employee and spouse) 25 Days Annual Leave + Bank Holidays (Option to purchase additional leave) Enhanced Pension Scheme Access to training and development support/courses Funding for one professional membership annually What you will be doing: Leading the development and delivery of the organisation s sustainability and environmental strategy Advising senior leadership and board-level stakeholders on environmental matters Driving initiatives that reduce environmental impact and improve performance Ensuring environmental compliance across operational sites and activities Embedding sustainability principles into operational and commercial decision making Supporting the organisation as it continues to grow and expand geographically What we are looking for: We are keen to speak with experienced sustainability or environmental professionals who can demonstrate: Senior leadership experience within sustainability, environmental management, or ESG Experience influencing senior stakeholders and operating at board level A track record of delivering environmental improvements within operational environments Strategic thinking with a pragmatic and hands-on approach A CSCS card would be advantageous, although support can be provided to obtain this if required for site visits. This is a strong opportunity for a senior sustainability professional to join a growing organisation and lead the development of its environmental strategy. If you are interested in learning more, please apply or get in touch for a confidential discussion.
10/04/2026
Full time
Are you an experienced sustainability leader looking to influence environmental strategy at senior level within a growing organisation? We are working with a well-established and expanding organisation seeking to appoint a Head of Sustainability. This is a senior leadership role responsible for shaping and delivering the organisation s environmental strategy while ensuring sustainability is embedded across the business. Reporting directly to the Chief Compliance Officer, this role will operate at a strategic level while also supporting operational teams to improve environmental performance across multiple sites. The role will be based at the organisation s headquarters near Maidstone, with travel across the South East with occasional home working. Head of Sustainability - £75,000-£82,000 + £5,500 Car Allowance - Construction Maidstone ID: 11345 What is in it for you? Salary Up to £82,000 Car allowance £5,500 Private healthcare (employee and spouse) 25 Days Annual Leave + Bank Holidays (Option to purchase additional leave) Enhanced Pension Scheme Access to training and development support/courses Funding for one professional membership annually What you will be doing: Leading the development and delivery of the organisation s sustainability and environmental strategy Advising senior leadership and board-level stakeholders on environmental matters Driving initiatives that reduce environmental impact and improve performance Ensuring environmental compliance across operational sites and activities Embedding sustainability principles into operational and commercial decision making Supporting the organisation as it continues to grow and expand geographically What we are looking for: We are keen to speak with experienced sustainability or environmental professionals who can demonstrate: Senior leadership experience within sustainability, environmental management, or ESG Experience influencing senior stakeholders and operating at board level A track record of delivering environmental improvements within operational environments Strategic thinking with a pragmatic and hands-on approach A CSCS card would be advantageous, although support can be provided to obtain this if required for site visits. This is a strong opportunity for a senior sustainability professional to join a growing organisation and lead the development of its environmental strategy. If you are interested in learning more, please apply or get in touch for a confidential discussion.
Job Title: Team Manager - Development Management (Planning) Location: Devon Contract Type: Temporary Duration: 13 April 2026 - 9 October 2026 Working Hours: 37 hours per week (Monday-Friday, 09:00-17:00) Working Pattern: Hybrid - minimum 2 days per week in the office Pay Rate: £65.00 per hour PAYE The Role We are seeking an experienced Team Manager - Development Management (Planning) to lead a high-performing planning team within a local authority setting. This is a key leadership role responsible for driving performance, managing complex planning applications, and supporting strategic decision-making. You will lead a team of planning professionals, oversee major development projects, and act as a senior expert within Development Management. The role also includes deputising for senior leadership where required. Key Responsibilities Lead, manage, and motivate a team of planning officers, ensuring effective workload allocation and performance delivery Act as case officer for major and high-profile planning applications Provide expert advice on complex planning matters including design, environmental issues, and development viability Ensure all decisions and recommendations comply with planning legislation and policy Contribute to strategic planning decisions and service improvements Represent the service at Planning Committees, public meetings, and appeals Work collaboratively with stakeholders including elected members, developers, and the public Support the preparation of Planning Committee agendas and reports These responsibilities align with the core purpose of managing Development Management teams and delivering high-quality planning outcomes . About You To be successful in this role, you will have: Essential: Postgraduate qualification in Town Planning Membership of the Royal Town Planning Institute (RTPI) Significant experience in Development Management within a Local Authority Proven experience managing teams and delivering performance outcomes Strong knowledge of planning legislation and policy Excellent communication, report writing, and stakeholder engagement skills Desirable: Management qualification (NVQ Level 4 or equivalent) Experience working on large-scale, complex planning projects Broader experience across planning disciplines As highlighted in the person specification, strong leadership, analytical thinking, and the ability to manage complex workloads are critical to success in this role .
10/04/2026
Contract
Job Title: Team Manager - Development Management (Planning) Location: Devon Contract Type: Temporary Duration: 13 April 2026 - 9 October 2026 Working Hours: 37 hours per week (Monday-Friday, 09:00-17:00) Working Pattern: Hybrid - minimum 2 days per week in the office Pay Rate: £65.00 per hour PAYE The Role We are seeking an experienced Team Manager - Development Management (Planning) to lead a high-performing planning team within a local authority setting. This is a key leadership role responsible for driving performance, managing complex planning applications, and supporting strategic decision-making. You will lead a team of planning professionals, oversee major development projects, and act as a senior expert within Development Management. The role also includes deputising for senior leadership where required. Key Responsibilities Lead, manage, and motivate a team of planning officers, ensuring effective workload allocation and performance delivery Act as case officer for major and high-profile planning applications Provide expert advice on complex planning matters including design, environmental issues, and development viability Ensure all decisions and recommendations comply with planning legislation and policy Contribute to strategic planning decisions and service improvements Represent the service at Planning Committees, public meetings, and appeals Work collaboratively with stakeholders including elected members, developers, and the public Support the preparation of Planning Committee agendas and reports These responsibilities align with the core purpose of managing Development Management teams and delivering high-quality planning outcomes . About You To be successful in this role, you will have: Essential: Postgraduate qualification in Town Planning Membership of the Royal Town Planning Institute (RTPI) Significant experience in Development Management within a Local Authority Proven experience managing teams and delivering performance outcomes Strong knowledge of planning legislation and policy Excellent communication, report writing, and stakeholder engagement skills Desirable: Management qualification (NVQ Level 4 or equivalent) Experience working on large-scale, complex planning projects Broader experience across planning disciplines As highlighted in the person specification, strong leadership, analytical thinking, and the ability to manage complex workloads are critical to success in this role .
Job Title: Contracts Manager Salary: Negotiable depending on experience Benefits: 28 days annual leave (inclusive of Bank Holidays) rising by a day per year up to 5 years, option to buy further weeks annual leave. Company pension, free parking and cold/hot drinks. Hours: Monday to Thursday 07:45 to 16:30 with 30 min for lunch. Friday 07:45 to 14:30 with 30 min lunch. Role Purpose Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of the management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties Maintain the highest standard of customer relationship, service and professionalism at all times. Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer s instructions and Codes of Practice. Visit sites as required and to liaise with customers. Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time. Liaise with clients and engineers daily provide excellent service with updates, queries and problem solving. Ensure client correspondence in virtual folders is updated. Oversee the updating of the Schedule it spreadsheet by adding installation dates and allocation of engineers to contracts. Monitor the progress of all installations and site attendance on a daily basis. Organise holiday/sickness cover with Service & Maintenance Manager Liaise with Service Manager staff to best manage the time of civil & installation engineers Telephone support including contracts department mobile. Including weekend rotation when engineers are on site Ensure all new orders are added to the contract master spreadsheet and dates are updated. Ensure all spreadsheets are updated on a regular basis (Contract master, Contract activity sheet, Contract milestone, Virtual contract) Deal with short shipments and implement preventive actions where required Maintain and update the Fabrication schedule spreadsheet. Attend meetings and conference calls when & where applicable. Complete accounts tasks such as checking and processing timesheets and expenses. Oversee the completion of invoicing Ensure special parts are available from production/purchasing to meet requirements Produce accurate information to enable your team to carry out their work in the most efficient & detailed manner available to them. To manage and control: A master production / contract schedule A weekly production and disseminated to relevant departments A weekly production meeting To take appropriate action, either verbally or written to ensure each contract is administered smoothly and trouble free. To monitor the work performance of all site engineers in association with the Service Department Manager. Team Management: including recruitment, motivation, performance management, coaching & development as per company policies and procedures. Organise workload and using logistical statistics to plan and organise, raise and assign work for Contract Coordinators each week. Support Contract Coordinators with unforeseen events on site Support Contract Coordinators, where required in sourcing materials / Hire equipment during unforeseen events. Process Improvements: initiate and implement changes to processes and systems as required. Comply with all Company Rules, Regulations and Legal Requirements. To comply with all reasonable requests that will assist with the successful running of the company. Skills, Knowledge and Behaviours Minimum of 3 years of installations and project management. Strong customer engagement and stakeholder management skills. Clear communication style with the ability to partner with all levels of the business. Able to motivate and manage in an effective & pro-active manner. Ability to work under pressure and handle multiple tasks simultaneously. Comfortable with Microsoft Packages and ERP systems (Sage, Oracle, SAP etc.). Health & Safety NEBOSH or IOSH Certified an advantage. Certifications: SMSTS / CSCS. Good understanding of relevant legislation, regulations and standards. Willingness to travel. UK Driver s License. OUR HEALTH & SAFETY RESPONSIBILITIES Section 7 HASAWA 1974 Employee s legal duties under Health & Safety at work act 1974 states that all employees should take reasonable care of himself and of other persons who may be affected by his acts or omissions at work. Every employee shall co-operate with their employer in relation to any health and safety issues. Section 8 HASAWA 1974 No person shall intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare
09/04/2026
Full time
Job Title: Contracts Manager Salary: Negotiable depending on experience Benefits: 28 days annual leave (inclusive of Bank Holidays) rising by a day per year up to 5 years, option to buy further weeks annual leave. Company pension, free parking and cold/hot drinks. Hours: Monday to Thursday 07:45 to 16:30 with 30 min for lunch. Friday 07:45 to 14:30 with 30 min lunch. Role Purpose Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of the management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties Maintain the highest standard of customer relationship, service and professionalism at all times. Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer s instructions and Codes of Practice. Visit sites as required and to liaise with customers. Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time. Liaise with clients and engineers daily provide excellent service with updates, queries and problem solving. Ensure client correspondence in virtual folders is updated. Oversee the updating of the Schedule it spreadsheet by adding installation dates and allocation of engineers to contracts. Monitor the progress of all installations and site attendance on a daily basis. Organise holiday/sickness cover with Service & Maintenance Manager Liaise with Service Manager staff to best manage the time of civil & installation engineers Telephone support including contracts department mobile. Including weekend rotation when engineers are on site Ensure all new orders are added to the contract master spreadsheet and dates are updated. Ensure all spreadsheets are updated on a regular basis (Contract master, Contract activity sheet, Contract milestone, Virtual contract) Deal with short shipments and implement preventive actions where required Maintain and update the Fabrication schedule spreadsheet. Attend meetings and conference calls when & where applicable. Complete accounts tasks such as checking and processing timesheets and expenses. Oversee the completion of invoicing Ensure special parts are available from production/purchasing to meet requirements Produce accurate information to enable your team to carry out their work in the most efficient & detailed manner available to them. To manage and control: A master production / contract schedule A weekly production and disseminated to relevant departments A weekly production meeting To take appropriate action, either verbally or written to ensure each contract is administered smoothly and trouble free. To monitor the work performance of all site engineers in association with the Service Department Manager. Team Management: including recruitment, motivation, performance management, coaching & development as per company policies and procedures. Organise workload and using logistical statistics to plan and organise, raise and assign work for Contract Coordinators each week. Support Contract Coordinators with unforeseen events on site Support Contract Coordinators, where required in sourcing materials / Hire equipment during unforeseen events. Process Improvements: initiate and implement changes to processes and systems as required. Comply with all Company Rules, Regulations and Legal Requirements. To comply with all reasonable requests that will assist with the successful running of the company. Skills, Knowledge and Behaviours Minimum of 3 years of installations and project management. Strong customer engagement and stakeholder management skills. Clear communication style with the ability to partner with all levels of the business. Able to motivate and manage in an effective & pro-active manner. Ability to work under pressure and handle multiple tasks simultaneously. Comfortable with Microsoft Packages and ERP systems (Sage, Oracle, SAP etc.). Health & Safety NEBOSH or IOSH Certified an advantage. Certifications: SMSTS / CSCS. Good understanding of relevant legislation, regulations and standards. Willingness to travel. UK Driver s License. OUR HEALTH & SAFETY RESPONSIBILITIES Section 7 HASAWA 1974 Employee s legal duties under Health & Safety at work act 1974 states that all employees should take reasonable care of himself and of other persons who may be affected by his acts or omissions at work. Every employee shall co-operate with their employer in relation to any health and safety issues. Section 8 HASAWA 1974 No person shall intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare
Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
09/04/2026
Full time
Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locality Manager (Retirement Living) Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead our Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager (Retirement Living), you ll be responsible for the operational delivery of retirement living services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Regional Managers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
09/04/2026
Full time
Locality Manager (Retirement Living) Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead our Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager (Retirement Living), you ll be responsible for the operational delivery of retirement living services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Regional Managers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
09/04/2026
Full time
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
09/04/2026
Full time
Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Job Purpose To provide professional leadership and assurance in the management of building safety for Lambeth Council's HRBs. The post holder will ensure full compliance with relevant legislation, including the Building Safety Act 2022, the Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, along with associated statutory guidance. They will develop, maintain and monitor Building Safety Cases and Building Safety Case Reports, coordinate resident engagement on safety matters and act as a key point of contact between internal departments, residents and external regulators. The Building Safety Manager will work collaboratively across the organisation to embed a proactive culture of safety, transparency and continuous improvement, ensuring that all buildings under their oversight remain safe for occupation. Responsibilities - Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, façade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. Person Specification To support the Principal Accountable Person, successful candidates will need to demonstrate their competence. PAS 8673 outlines the expected skills, knowledge, experience and behaviours for those managing HRBs. Key Knowledge Building Safety Manager Comprehensive understanding of the Building Safety Act 2022, Fire Safety Act 2021, and the Regulatory Reform (Fire Safety) Order 2005, and their application in social housing. Knowledge of safety case principles, building control processes and housing health and safety compliance. Strong understanding of resident engagement requirements and the role of the Building Safety Regulator. Awareness of local authority governance, social housing management and regulatory frameworks. Relevant Experience Building Safety Manager Proven experience (minimum 3 years) in fire and building safety, housing compliance or a related field. Experience of developing, managing and reviewing Building Safety Case Reports and other compliance documentation. Demonstrate ability to coordinate multi-disciplinary teams and drive safety improvements. Experience of engaging with residents and stakeholders on safety and compliance matters. Experience of mentoring or supporting operational housing teams in compliance or safety management. Qualifications Building Safety Manager - CIOB Level 6 Diploma in Building Safety Management (or working towards). - Health & Safety - Evidence of continued professional development in fire and building safety management. Professional Memberships Building Safety Manager Membership (or eligibility for membership) of one or more of the following professional bodies is desirable: - Institute of Building (CIOB) - Institution of Occupational Safety and Health (IOSH) - Institution of Fire Engineers (IFE) - Institute of Fire Safety Managers (IFSM) - Royal Institution of Chartered Surveyors (RICS) - Or other relevant professional organisations associated with building, fire, or safety management.
07/04/2026
Contract
Job Purpose To provide professional leadership and assurance in the management of building safety for Lambeth Council's HRBs. The post holder will ensure full compliance with relevant legislation, including the Building Safety Act 2022, the Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, along with associated statutory guidance. They will develop, maintain and monitor Building Safety Cases and Building Safety Case Reports, coordinate resident engagement on safety matters and act as a key point of contact between internal departments, residents and external regulators. The Building Safety Manager will work collaboratively across the organisation to embed a proactive culture of safety, transparency and continuous improvement, ensuring that all buildings under their oversight remain safe for occupation. Responsibilities - Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, façade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. Person Specification To support the Principal Accountable Person, successful candidates will need to demonstrate their competence. PAS 8673 outlines the expected skills, knowledge, experience and behaviours for those managing HRBs. Key Knowledge Building Safety Manager Comprehensive understanding of the Building Safety Act 2022, Fire Safety Act 2021, and the Regulatory Reform (Fire Safety) Order 2005, and their application in social housing. Knowledge of safety case principles, building control processes and housing health and safety compliance. Strong understanding of resident engagement requirements and the role of the Building Safety Regulator. Awareness of local authority governance, social housing management and regulatory frameworks. Relevant Experience Building Safety Manager Proven experience (minimum 3 years) in fire and building safety, housing compliance or a related field. Experience of developing, managing and reviewing Building Safety Case Reports and other compliance documentation. Demonstrate ability to coordinate multi-disciplinary teams and drive safety improvements. Experience of engaging with residents and stakeholders on safety and compliance matters. Experience of mentoring or supporting operational housing teams in compliance or safety management. Qualifications Building Safety Manager - CIOB Level 6 Diploma in Building Safety Management (or working towards). - Health & Safety - Evidence of continued professional development in fire and building safety management. Professional Memberships Building Safety Manager Membership (or eligibility for membership) of one or more of the following professional bodies is desirable: - Institute of Building (CIOB) - Institution of Occupational Safety and Health (IOSH) - Institution of Fire Engineers (IFE) - Institute of Fire Safety Managers (IFSM) - Royal Institution of Chartered Surveyors (RICS) - Or other relevant professional organisations associated with building, fire, or safety management.
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
07/04/2026
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Complaints Officer (Stage 2) Location: South London Contract: Temporary Hours: 36 per week Pay: 24 - 26 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.
07/04/2026
Seasonal
Complaints Officer (Stage 2) Location: South London Contract: Temporary Hours: 36 per week Pay: 24 - 26 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
07/04/2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: Facilities Officer (Temporary) Location: Sandwich Contract: Temporary (2-3 weeks, with potential for permanent opportunity) Hours: Monday to Friday, 08:00 - 16:00 Overview: We are currently seeking a reliable and proactive Facilities Officer to support the smooth day-to-day operation of a busy site. This is a temporary position for 2-3 weeks, with the possibility of being considered for a permanent role based on performance. Key Responsibilities: Carry out general repairs and maintenance tasks both internally and externally Assist with basic decorating and site improvement works Follow and contribute to a planned preventative maintenance programme Ensure the site is kept clean, safe, and well-presented at all times Set up and clear equipment, rooms, or spaces as required Support site security and carry out routine compliance and health & safety checks Requirements: Previous experience in a caretaking, maintenance, handyperson or facilities role is desirable Basic DIY and maintenance skills Good understanding of health & safety practices Ability to work independently and manage tasks effectively Full, clean driving licence preferred A DBS check would be advantageous What We Offer: Immediate start available Opportunity to showcase your skills with potential for a permanent position Supportive working environment New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
02/04/2026
Seasonal
Job Title: Facilities Officer (Temporary) Location: Sandwich Contract: Temporary (2-3 weeks, with potential for permanent opportunity) Hours: Monday to Friday, 08:00 - 16:00 Overview: We are currently seeking a reliable and proactive Facilities Officer to support the smooth day-to-day operation of a busy site. This is a temporary position for 2-3 weeks, with the possibility of being considered for a permanent role based on performance. Key Responsibilities: Carry out general repairs and maintenance tasks both internally and externally Assist with basic decorating and site improvement works Follow and contribute to a planned preventative maintenance programme Ensure the site is kept clean, safe, and well-presented at all times Set up and clear equipment, rooms, or spaces as required Support site security and carry out routine compliance and health & safety checks Requirements: Previous experience in a caretaking, maintenance, handyperson or facilities role is desirable Basic DIY and maintenance skills Good understanding of health & safety practices Ability to work independently and manage tasks effectively Full, clean driving licence preferred A DBS check would be advantageous What We Offer: Immediate start available Opportunity to showcase your skills with potential for a permanent position Supportive working environment New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
