he Role We are seeking an experienced Site Manager to lead external works and retrofit projects across social housing stock in Wolverhampton. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential
Dec 04, 2025
Contract
he Role We are seeking an experienced Site Manager to lead external works and retrofit projects across social housing stock in Wolverhampton. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Newport/Cardiff and surrounding areas We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Newport/Cardiff and surrounding areas . This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Dec 03, 2025
Full time
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Newport/Cardiff and surrounding areas We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Newport/Cardiff and surrounding areas . This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Your new company Hays are working with a leading provider of fire safety, security, and compliance services across the UK. With a strong reputation for technical excellence and customer focus, this company is committed to delivering safe, sustainable and high-quality solutions to its clients. Your new role The SHEQ Officer will support the Group's SHEQ strategy, ensuring compliance with legislation, industry standards, and company policies. This role will be central in promoting a strong safety culture, driving continuous improvement, and supporting operational excellence. While initially a fixed-term contract, there is a strong likelihood of the role becoming permanent for the right candidate. Key responsibilities include: Championing Safety, Health, Environment & Quality (SHEQ) across the Group. Carrying out audits, inspections, and risk assessments to keep our teams safe and compliant. Supporting incident investigations and ensuring lessons learnt are embedded. Driving sustainability initiatives and monitoring environmental performance. Supporting quality assurance processes to deliver excellence for our clients. Delivering training and engaging with staff to build a strong safety-first culture. What you'll need to succeed NEBOSH General Certificate (minimum) or equivalent SHEQ qualification. IOSH Membership Experience in a SHEQ role, ideally within construction, engineering, or fire safety industries. Familiarity with ISO standards (ISO 9001, ISO 14001, ISO 45001) Strong communication skills, with the ability to influence and inspire. A proactive, solutions-focused mindset and passion for safety, sustainability, and quality Valid UK driving licence What you'll get in return Competitive salary and benefits package. Real opportunity to transition into a permanent role. Professional development and career progression. Be part of a supportive, forward-thinking team making a difference every day. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 03, 2025
Full time
Your new company Hays are working with a leading provider of fire safety, security, and compliance services across the UK. With a strong reputation for technical excellence and customer focus, this company is committed to delivering safe, sustainable and high-quality solutions to its clients. Your new role The SHEQ Officer will support the Group's SHEQ strategy, ensuring compliance with legislation, industry standards, and company policies. This role will be central in promoting a strong safety culture, driving continuous improvement, and supporting operational excellence. While initially a fixed-term contract, there is a strong likelihood of the role becoming permanent for the right candidate. Key responsibilities include: Championing Safety, Health, Environment & Quality (SHEQ) across the Group. Carrying out audits, inspections, and risk assessments to keep our teams safe and compliant. Supporting incident investigations and ensuring lessons learnt are embedded. Driving sustainability initiatives and monitoring environmental performance. Supporting quality assurance processes to deliver excellence for our clients. Delivering training and engaging with staff to build a strong safety-first culture. What you'll need to succeed NEBOSH General Certificate (minimum) or equivalent SHEQ qualification. IOSH Membership Experience in a SHEQ role, ideally within construction, engineering, or fire safety industries. Familiarity with ISO standards (ISO 9001, ISO 14001, ISO 45001) Strong communication skills, with the ability to influence and inspire. A proactive, solutions-focused mindset and passion for safety, sustainability, and quality Valid UK driving licence What you'll get in return Competitive salary and benefits package. Real opportunity to transition into a permanent role. Professional development and career progression. Be part of a supportive, forward-thinking team making a difference every day. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are working with a leading provider of fire safety, security, and compliance services across the UK. With a strong reputation for technical excellence and customer focus, this company is committed to delivering safe, sustainable and high-quality solutions to its clients. Your new role The Senior SHEQ Officer will be responsible for supporting and driving the Group's SHEQ strategy, ensuring compliance with legislation, industry standards, and company policies. This role will champion a culture of continuous improvement, safety awareness, and operational excellence across all business units. Working closely with the SHEQ Manager and wider operational teams, the successful candidate will engage in a wide variety of activities to ensure: Positive leadership: promote and support a positive safety, quality and environmental culture Regulatory compliance: ensure site and office activities comply with relevant national, local, and organisational regulations and best practice Incident Prevention: proactively identify and mitigate risks to reduce incidents and injuries Accurate Reporting: maintain accurate and timely SHEQ records of inspections, incidents, and corrective actions Stakeholder Communication: provide clear and timely communication to project teams, subcontractors, and management regarding SHEQ-related issues and improvements Audit Readiness: maintain documentation and readiness for internal and external audits Continuous Improvement: Identify opportunities to enhance performance and contribute to the development of improved SHEQ strategies What you'll need to succeed Nebosh Level 3 Certificate minimum (Nebosh Certificate in Occupational Health and Safety or Nebosh H&S Management for Construction preferred) Driving Licence and willingness to travel nationwide, including NI Experience in a similar role with a minimum of 3 years experience. Proficient in MS Office; experience with safety software/tools is an advantage. CSCS card It would be ideal if you had dealt with ISO 9001, 14001 and 45001 or a lead auditor / internal auditor. What you'll get in return In return, you will receive a wide range of company benefits, including a company car, pension scheme, medical insurance and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 03, 2025
Full time
Your new company Hays are working with a leading provider of fire safety, security, and compliance services across the UK. With a strong reputation for technical excellence and customer focus, this company is committed to delivering safe, sustainable and high-quality solutions to its clients. Your new role The Senior SHEQ Officer will be responsible for supporting and driving the Group's SHEQ strategy, ensuring compliance with legislation, industry standards, and company policies. This role will champion a culture of continuous improvement, safety awareness, and operational excellence across all business units. Working closely with the SHEQ Manager and wider operational teams, the successful candidate will engage in a wide variety of activities to ensure: Positive leadership: promote and support a positive safety, quality and environmental culture Regulatory compliance: ensure site and office activities comply with relevant national, local, and organisational regulations and best practice Incident Prevention: proactively identify and mitigate risks to reduce incidents and injuries Accurate Reporting: maintain accurate and timely SHEQ records of inspections, incidents, and corrective actions Stakeholder Communication: provide clear and timely communication to project teams, subcontractors, and management regarding SHEQ-related issues and improvements Audit Readiness: maintain documentation and readiness for internal and external audits Continuous Improvement: Identify opportunities to enhance performance and contribute to the development of improved SHEQ strategies What you'll need to succeed Nebosh Level 3 Certificate minimum (Nebosh Certificate in Occupational Health and Safety or Nebosh H&S Management for Construction preferred) Driving Licence and willingness to travel nationwide, including NI Experience in a similar role with a minimum of 3 years experience. Proficient in MS Office; experience with safety software/tools is an advantage. CSCS card It would be ideal if you had dealt with ISO 9001, 14001 and 45001 or a lead auditor / internal auditor. What you'll get in return In return, you will receive a wide range of company benefits, including a company car, pension scheme, medical insurance and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Performance and Assurance Officer Contract Length: Temporary - 6 months (potential to go Temp-Permanent) Salary: 170 - 175 per day Location: London, EC4 Hybrid: 2/3 days in office Monday - Friday, 35 hours per week Our client, a leader in public services, is seeking a dedicated Performance and Assurance Officer to support their mission in enhancing grant management processes. This temporary position offers an exciting opportunity to contribute to crucial funding initiatives and ensure compliance with eligibility standards. Key Responsibilities: Assist in processing and validating grant claims, ensuring adherence to funding eligibility rules. Assess the adequacy and accuracy of evidence provided for grant claims, maintaining a high standard of quality. Keep clear and comprehensive records of checks and decisions made, ensuring transparency throughout the process. Work alongside members of the Strategic Partnership to improve the accuracy and quality of information submitted. Support the development of assurance processes and compliance checks to enhance operational efficiency. Coordinate external audits by effectively collaborating with member organisations to provide necessary information to auditors. We are looking for a proactive and detail-oriented individual who possesses the following skills and attributes: Strong data management and analysis skills, with proficiency in reporting tools. Ability to interpret and analyse multiple data sets with meticulous attention to detail. Excellent organisational skills, capable of managing competing priorities and meeting deadlines. A proactive approach to identifying risks and suggesting process improvements. Strong interpersonal skills to build effective relationships with various stakeholders The ideal candidate will have experience in assurance, compliance, grant management, finance, or an audit/monitoring role. A background in public services is highly desirable but not mandatory. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 02, 2025
Seasonal
Performance and Assurance Officer Contract Length: Temporary - 6 months (potential to go Temp-Permanent) Salary: 170 - 175 per day Location: London, EC4 Hybrid: 2/3 days in office Monday - Friday, 35 hours per week Our client, a leader in public services, is seeking a dedicated Performance and Assurance Officer to support their mission in enhancing grant management processes. This temporary position offers an exciting opportunity to contribute to crucial funding initiatives and ensure compliance with eligibility standards. Key Responsibilities: Assist in processing and validating grant claims, ensuring adherence to funding eligibility rules. Assess the adequacy and accuracy of evidence provided for grant claims, maintaining a high standard of quality. Keep clear and comprehensive records of checks and decisions made, ensuring transparency throughout the process. Work alongside members of the Strategic Partnership to improve the accuracy and quality of information submitted. Support the development of assurance processes and compliance checks to enhance operational efficiency. Coordinate external audits by effectively collaborating with member organisations to provide necessary information to auditors. We are looking for a proactive and detail-oriented individual who possesses the following skills and attributes: Strong data management and analysis skills, with proficiency in reporting tools. Ability to interpret and analyse multiple data sets with meticulous attention to detail. Excellent organisational skills, capable of managing competing priorities and meeting deadlines. A proactive approach to identifying risks and suggesting process improvements. Strong interpersonal skills to build effective relationships with various stakeholders The ideal candidate will have experience in assurance, compliance, grant management, finance, or an audit/monitoring role. A background in public services is highly desirable but not mandatory. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Dec 02, 2025
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Dec 02, 2025
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Job Description Housing Options & Homelessness Prevention Officer 1. Job Purpose To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance. Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness. Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures. Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions. Ensure all statutory notifications and decisions are accurate and issued within legislative timescales. 2.2 Housing Advice and Options Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available. Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred. Work with clients to explore all viable solutions, ensuring sustainable long-term outcomes. 2.3 Casework Management Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards. Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem-solving. Monitor case progression in line with statutory requirements, service priorities, and performance targets. 2.4 Partnership & Multi-Agency Working Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes. Promote and embed multi-agency collaboration in all casework and service delivery. Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion. 2.5 Fraud Prevention & Compliance Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required. Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities. To Apply reach out to me on (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Dec 02, 2025
Contract
Job Description Housing Options & Homelessness Prevention Officer 1. Job Purpose To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance. Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness. Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures. Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions. Ensure all statutory notifications and decisions are accurate and issued within legislative timescales. 2.2 Housing Advice and Options Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available. Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred. Work with clients to explore all viable solutions, ensuring sustainable long-term outcomes. 2.3 Casework Management Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards. Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem-solving. Monitor case progression in line with statutory requirements, service priorities, and performance targets. 2.4 Partnership & Multi-Agency Working Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes. Promote and embed multi-agency collaboration in all casework and service delivery. Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion. 2.5 Fraud Prevention & Compliance Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required. Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities. To Apply reach out to me on (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Spencer Clarke Group are seeking a Temporary Accommodation Team Manager for a Local Authority Client in Kingston. In this role, you will lead the Temporary Accommodation Team to deliver safe, high-quality housing and drive service improvements. Duties: Oversee Temporary Accommodation Officers, monitor performance, and ensure high standards. Ensure health & safety, minimise voids, and maintain relationships with landlords and providers. Implement policies, digital tools, and strategies to enhance efficiency and outcomes. Work with partners, provide guidance on complex cases, and support vulnerable households. Qualifications and Experience: The successful candidate will have the following skills / experience: Leading and managing a frontline housing or temporary accommodation team. Supporting homeless or vulnerable households and understanding their needs. Managing budgets, performance, and operational targets. Building partnerships and delivering service improvements. What's on offer: Salary: 35+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Dec 02, 2025
Contract
Spencer Clarke Group are seeking a Temporary Accommodation Team Manager for a Local Authority Client in Kingston. In this role, you will lead the Temporary Accommodation Team to deliver safe, high-quality housing and drive service improvements. Duties: Oversee Temporary Accommodation Officers, monitor performance, and ensure high standards. Ensure health & safety, minimise voids, and maintain relationships with landlords and providers. Implement policies, digital tools, and strategies to enhance efficiency and outcomes. Work with partners, provide guidance on complex cases, and support vulnerable households. Qualifications and Experience: The successful candidate will have the following skills / experience: Leading and managing a frontline housing or temporary accommodation team. Supporting homeless or vulnerable households and understanding their needs. Managing budgets, performance, and operational targets. Building partnerships and delivering service improvements. What's on offer: Salary: 35+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Job Title: Facilities Director Location: Coventry - 5 Days On-Site Reporting To: Chief Executive Officer / Board of Directors Role: Our client are a leading Special Purpose Vehicle (SPV) delivering high-quality facilities management and infrastructure services in the healthcare sector. We operate and manage The Coventry and Rugby Hospital Company PLC, providing critical services under a PFI contract. We are seeking an experienced and strategic Facilities Director to join our leadership team and drive operational excellence across all facilities functions. Role Purpose: The Facilities Director will provide senior leadership and strategic direction for the management, operation, and maintenance of hospital facilities under PFI contracts. This role requires a strong track record in managing PFI projects within a healthcare setting, ensuring compliance with contractual obligations, regulatory standards, and service excellence. The successful candidate will be responsible for delivering cost-effective, safe, and sustainable facilities services while maintaining a high standard of patient care environment. Key Responsibilities: Provide strategic leadership and direction for all facilities management operations across the hospital. Oversee the delivery of PFI contracts, ensuring compliance with contract terms, KPIs, and performance standards. Develop and implement long-term maintenance, asset management, and lifecycle strategies for hospital infrastructure. Lead a multi-disciplinary team including estates, maintenance, engineering, and FM service providers. Manage budgets and financial performance for facilities operations, ensuring value for money and contract efficiency. Ensure all facilities comply with statutory regulations, health and safety standards, and NHS requirements. Act as the primary liaison with NHS Trusts, PFI partners, and other stakeholders. Drive continuous improvement initiatives to optimise service delivery, operational performance, and patient satisfaction. Support sustainability and environmental initiatives across the estate. Person Specification / Experience Required: Proven experience as a senior facilities or estates director within a hospital or healthcare environment. Demonstrable track record managing PFI projects/contracts in the NHS or private healthcare sector. Strong knowledge of facilities management, lifecycle planning, and asset management. Excellent understanding of NHS frameworks, statutory compliance, and regulatory requirements. Experience leading multi-disciplinary teams and managing outsourced service providers. Strong financial acumen, including budget management and performance reporting. Excellent stakeholder management and communication skills, with the ability to engage effectively with executive teams, clinicians, and external partners. Strategic thinker with the ability to drive operational excellence and innovation. Qualifications: Professional qualification in Facilities Management, Engineering, or related discipline (e.g., CEng, MCIOB, BIFM Level 7 or equivalent). Relevant PFI/PPP project management experience. Health & Safety qualification (NEBOSH or equivalent) desirable. Why Join Us: Opportunity to lead facilities management for a high-profile hospital under a long-term PFI contract. Be part of a dynamic leadership team with scope to influence strategic direction. Competitive salary and benefits package. Work in a purpose-driven environment delivering critical healthcare services.
Dec 02, 2025
Full time
Job Title: Facilities Director Location: Coventry - 5 Days On-Site Reporting To: Chief Executive Officer / Board of Directors Role: Our client are a leading Special Purpose Vehicle (SPV) delivering high-quality facilities management and infrastructure services in the healthcare sector. We operate and manage The Coventry and Rugby Hospital Company PLC, providing critical services under a PFI contract. We are seeking an experienced and strategic Facilities Director to join our leadership team and drive operational excellence across all facilities functions. Role Purpose: The Facilities Director will provide senior leadership and strategic direction for the management, operation, and maintenance of hospital facilities under PFI contracts. This role requires a strong track record in managing PFI projects within a healthcare setting, ensuring compliance with contractual obligations, regulatory standards, and service excellence. The successful candidate will be responsible for delivering cost-effective, safe, and sustainable facilities services while maintaining a high standard of patient care environment. Key Responsibilities: Provide strategic leadership and direction for all facilities management operations across the hospital. Oversee the delivery of PFI contracts, ensuring compliance with contract terms, KPIs, and performance standards. Develop and implement long-term maintenance, asset management, and lifecycle strategies for hospital infrastructure. Lead a multi-disciplinary team including estates, maintenance, engineering, and FM service providers. Manage budgets and financial performance for facilities operations, ensuring value for money and contract efficiency. Ensure all facilities comply with statutory regulations, health and safety standards, and NHS requirements. Act as the primary liaison with NHS Trusts, PFI partners, and other stakeholders. Drive continuous improvement initiatives to optimise service delivery, operational performance, and patient satisfaction. Support sustainability and environmental initiatives across the estate. Person Specification / Experience Required: Proven experience as a senior facilities or estates director within a hospital or healthcare environment. Demonstrable track record managing PFI projects/contracts in the NHS or private healthcare sector. Strong knowledge of facilities management, lifecycle planning, and asset management. Excellent understanding of NHS frameworks, statutory compliance, and regulatory requirements. Experience leading multi-disciplinary teams and managing outsourced service providers. Strong financial acumen, including budget management and performance reporting. Excellent stakeholder management and communication skills, with the ability to engage effectively with executive teams, clinicians, and external partners. Strategic thinker with the ability to drive operational excellence and innovation. Qualifications: Professional qualification in Facilities Management, Engineering, or related discipline (e.g., CEng, MCIOB, BIFM Level 7 or equivalent). Relevant PFI/PPP project management experience. Health & Safety qualification (NEBOSH or equivalent) desirable. Why Join Us: Opportunity to lead facilities management for a high-profile hospital under a long-term PFI contract. Be part of a dynamic leadership team with scope to influence strategic direction. Competitive salary and benefits package. Work in a purpose-driven environment delivering critical healthcare services.
The Role You will act as the third-party liaison across projects from feasibility through to completion on site. This is a broad and dynamic role covering key areas such as customer liaison, local authority and highways engagement, and championing social value and sustainability within the region. Key Responsibilities Strategy Support project teams to identify key stakeholders and develop appropriate management strategies at project outset. Manage highway noticing and statutory undertakers (STATS) plan requests as required, coordinating with project teams. Build and maintain strong working relationships with clients to define and deliver effective customer strategies. Apply customer management processes by incorporating the voice of the customer during planning and delivery. Develop and maintain project-specific stakeholder management plans, providing regular updates throughout the project lifecycle. Prepare annual regional social value and sustainability plans, including project-specific targets and initiatives. Identify, plan, and help deliver measurable social value and sustainability outcomes for each project. Insights and Analysis Monitor and evaluate customer experience metrics to produce meaningful insights and identify trends. Ensure project plans maximise customer satisfaction, social impact, and alignment with local community needs. Measure and report on customer satisfaction and social value KPIs. Provide feedback and recommendations to clients and project teams to improve customer outcomes. Performance Engage with client stakeholder groups to strengthen and enhance customer relationships. Work collaboratively with clients and internal teams to develop digital engagement methods (e.g., social media, blogs, apps) for improved communication. Coordinate with design and delivery teams to ensure project deliverables provide an excellent customer experience. Partner with stakeholders to align methodologies and insights that promote exceptional customer and sustainability results. Community and Engagement Support clients in meeting their customer engagement targets and promote key messages within local communities. Champion civil engineering as a career choice through participation in STEM and outreach events. Engage with local communities to identify service issues, access needs, and support for vulnerable groups. Keep residents and community members informed of project plans and updates; support and attend public consultation sessions. Share knowledge and provide training to site teams on public relations and sustainability best practices. Assist in planning and delivering internal and external engagement events. About You Essential Proven experience in a customer- or community-focused role. Experience in delivering service improvements, research insights, and analytics. Strong presentation skills, with the ability to communicate insights visually and verbally. Excellent interpersonal, organisational, and time management skills. Empathy and understanding of customer and community needs. Proficiency with Microsoft Office applications. Full driving licence. Desirable Experience within the civil engineering, construction, or infrastructure sectors. Benefits Competitive salary Company pension scheme Life assurance Private medical insurance 25 days of annual leave plus 8 public bank holidays and additional loyalty days 8 hours of paid volunteering leave per year Employee Assistance Programme providing mental, physical, and financial wellbeing support Flexible benefits available through salary sacrifice Company vehicle or car allowance Leadership and management training, plus ongoing coaching and development opportunities Regular performance reviews and career progression support Access to internal and external training programmes Long service recognition awards
Dec 01, 2025
Full time
The Role You will act as the third-party liaison across projects from feasibility through to completion on site. This is a broad and dynamic role covering key areas such as customer liaison, local authority and highways engagement, and championing social value and sustainability within the region. Key Responsibilities Strategy Support project teams to identify key stakeholders and develop appropriate management strategies at project outset. Manage highway noticing and statutory undertakers (STATS) plan requests as required, coordinating with project teams. Build and maintain strong working relationships with clients to define and deliver effective customer strategies. Apply customer management processes by incorporating the voice of the customer during planning and delivery. Develop and maintain project-specific stakeholder management plans, providing regular updates throughout the project lifecycle. Prepare annual regional social value and sustainability plans, including project-specific targets and initiatives. Identify, plan, and help deliver measurable social value and sustainability outcomes for each project. Insights and Analysis Monitor and evaluate customer experience metrics to produce meaningful insights and identify trends. Ensure project plans maximise customer satisfaction, social impact, and alignment with local community needs. Measure and report on customer satisfaction and social value KPIs. Provide feedback and recommendations to clients and project teams to improve customer outcomes. Performance Engage with client stakeholder groups to strengthen and enhance customer relationships. Work collaboratively with clients and internal teams to develop digital engagement methods (e.g., social media, blogs, apps) for improved communication. Coordinate with design and delivery teams to ensure project deliverables provide an excellent customer experience. Partner with stakeholders to align methodologies and insights that promote exceptional customer and sustainability results. Community and Engagement Support clients in meeting their customer engagement targets and promote key messages within local communities. Champion civil engineering as a career choice through participation in STEM and outreach events. Engage with local communities to identify service issues, access needs, and support for vulnerable groups. Keep residents and community members informed of project plans and updates; support and attend public consultation sessions. Share knowledge and provide training to site teams on public relations and sustainability best practices. Assist in planning and delivering internal and external engagement events. About You Essential Proven experience in a customer- or community-focused role. Experience in delivering service improvements, research insights, and analytics. Strong presentation skills, with the ability to communicate insights visually and verbally. Excellent interpersonal, organisational, and time management skills. Empathy and understanding of customer and community needs. Proficiency with Microsoft Office applications. Full driving licence. Desirable Experience within the civil engineering, construction, or infrastructure sectors. Benefits Competitive salary Company pension scheme Life assurance Private medical insurance 25 days of annual leave plus 8 public bank holidays and additional loyalty days 8 hours of paid volunteering leave per year Employee Assistance Programme providing mental, physical, and financial wellbeing support Flexible benefits available through salary sacrifice Company vehicle or car allowance Leadership and management training, plus ongoing coaching and development opportunities Regular performance reviews and career progression support Access to internal and external training programmes Long service recognition awards
Aurora Energy Research Limited
Oxford, Oxfordshire
Building & Facilities Officer Department: Core - Business Infrastructure & Operations Employment Type: Permanent - Full Time Location: Oxford, UK Reporting To: Anna Stoneman Description The Building & Facilities Officer will play an important role in improving the functionality, safety and appearance of our Oxford office, working closely with the Office and Facilities Manager. We are looking for an enthusiastic team player, with a hands-on approach to support with all aspects of facilities, maintenance, safety, security and office enhancements. The position's primary objective is to cultivate and maintain an environment that places the utmost importance on the well-being, comfort, efficiency, and functionality of all office occupants-be they employees, clients, or visitors. Key Responsibilities Carry out daily facility checks of the office and external grounds, completing basic maintenance repair works where required Maintain compliance with local health and safety regulations and environmental standards: Ensuring all building systems (HVAC, electrical, plumbing, etc.) operate efficiently and safely Conduct safety inspections and audits Identify opportunities to improve energy efficiency and reduce the environmental footprint of our office Oversee the work of external maintenance staff and service providers Generate purchase orders and track monthly invoices Cover Reception as required Assist with internal event coordination and manage conference room set up for meetings/training Prepare regular reports for management, outlining key performance metrics and improvement recommendations Contribute to the annual ISO/SOC2 office recertification with regards to facility processes What we are looking for Required attributes: General office maintenance repair skills, including basic plumbing, carpentry, decorating & minor electrical works Proven experience in building and facilities, preferably in a corporate or professional services environment Knowledge of building systems, maintenance, and safety protocols Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Attention to detail and delivering high-quality results Ability to adapt to changing priorities and work under tight deadlines Desirable attributes: Building Maintenance System experience What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Dec 01, 2025
Full time
Building & Facilities Officer Department: Core - Business Infrastructure & Operations Employment Type: Permanent - Full Time Location: Oxford, UK Reporting To: Anna Stoneman Description The Building & Facilities Officer will play an important role in improving the functionality, safety and appearance of our Oxford office, working closely with the Office and Facilities Manager. We are looking for an enthusiastic team player, with a hands-on approach to support with all aspects of facilities, maintenance, safety, security and office enhancements. The position's primary objective is to cultivate and maintain an environment that places the utmost importance on the well-being, comfort, efficiency, and functionality of all office occupants-be they employees, clients, or visitors. Key Responsibilities Carry out daily facility checks of the office and external grounds, completing basic maintenance repair works where required Maintain compliance with local health and safety regulations and environmental standards: Ensuring all building systems (HVAC, electrical, plumbing, etc.) operate efficiently and safely Conduct safety inspections and audits Identify opportunities to improve energy efficiency and reduce the environmental footprint of our office Oversee the work of external maintenance staff and service providers Generate purchase orders and track monthly invoices Cover Reception as required Assist with internal event coordination and manage conference room set up for meetings/training Prepare regular reports for management, outlining key performance metrics and improvement recommendations Contribute to the annual ISO/SOC2 office recertification with regards to facility processes What we are looking for Required attributes: General office maintenance repair skills, including basic plumbing, carpentry, decorating & minor electrical works Proven experience in building and facilities, preferably in a corporate or professional services environment Knowledge of building systems, maintenance, and safety protocols Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Attention to detail and delivering high-quality results Ability to adapt to changing priorities and work under tight deadlines Desirable attributes: Building Maintenance System experience What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Gas Construction Manager Department: Cadent Employment Type: Permanent Location: Worsley Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Dec 01, 2025
Full time
Gas Construction Manager Department: Cadent Employment Type: Permanent Location: Worsley Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
We're recruiting a dynamic and commercially minded Head of Housing Supply & Quality to lead on the strategic acquisition and delivery of properties to meet operational and housing-related needs. This is a key opportunity for an experienced professional who can shape and execute effective procurement strategies - from concept through to completion - ensuring value for money, compliance, and innovation. This role would suit someone with a strong background in property / housing acquisition, commercial negotiation, and project delivery. The Role Lead the development and delivery of property procurement strategies, identifying opportunities to secure and manage a balanced portfolio of accommodation and property assets. Oversee the acquisition of properties within agreed budgets and timelines, ensuring all procurement activity aligns with strategic priorities. Develop business cases and investment proposals for new housing and property initiatives, including flexible and temporary accommodation solutions. Identify innovative approaches to address accommodation and supply pressures, such as repurposing vacant assets or developing new property models. Ensure effective financial and budgetary control, optimising value for money across all acquisitions and portfolio management. Lead market research and stakeholder engagement to identify new procurement opportunities and funding options. Work with senior officers and external partners to deliver property acquisition and development projects that meet quality, safety, and regulatory standards. Ensure all acquired and managed properties comply with statutory and building safety requirements. Monitor performance and report on project outcomes, identifying risks and opportunities for service improvement. Key Requirements Proven experience in property procurement, acquisition, or asset management, ideally in the private, public, or development sectors. Strong commercial awareness with the ability to design and deliver end-to-end procurement strategies. Demonstrable track record of delivering results within complex or time sensitive environments. Excellent negotiation and stakeholder management skills, with the ability to influence senior decision makers and external partners. Financially literate, able to develop and manage budgets, investment models, and cost benefit analyses. Strong analytical and problem solving skills, with a focus on outcomes and performance. Exceptional written and verbal communication skills, with the ability to present proposals and business cases confidently. A proactive and adaptable mindset with the ability to drive delivery and improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from property and housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 01, 2025
Full time
We're recruiting a dynamic and commercially minded Head of Housing Supply & Quality to lead on the strategic acquisition and delivery of properties to meet operational and housing-related needs. This is a key opportunity for an experienced professional who can shape and execute effective procurement strategies - from concept through to completion - ensuring value for money, compliance, and innovation. This role would suit someone with a strong background in property / housing acquisition, commercial negotiation, and project delivery. The Role Lead the development and delivery of property procurement strategies, identifying opportunities to secure and manage a balanced portfolio of accommodation and property assets. Oversee the acquisition of properties within agreed budgets and timelines, ensuring all procurement activity aligns with strategic priorities. Develop business cases and investment proposals for new housing and property initiatives, including flexible and temporary accommodation solutions. Identify innovative approaches to address accommodation and supply pressures, such as repurposing vacant assets or developing new property models. Ensure effective financial and budgetary control, optimising value for money across all acquisitions and portfolio management. Lead market research and stakeholder engagement to identify new procurement opportunities and funding options. Work with senior officers and external partners to deliver property acquisition and development projects that meet quality, safety, and regulatory standards. Ensure all acquired and managed properties comply with statutory and building safety requirements. Monitor performance and report on project outcomes, identifying risks and opportunities for service improvement. Key Requirements Proven experience in property procurement, acquisition, or asset management, ideally in the private, public, or development sectors. Strong commercial awareness with the ability to design and deliver end-to-end procurement strategies. Demonstrable track record of delivering results within complex or time sensitive environments. Excellent negotiation and stakeholder management skills, with the ability to influence senior decision makers and external partners. Financially literate, able to develop and manage budgets, investment models, and cost benefit analyses. Strong analytical and problem solving skills, with a focus on outcomes and performance. Exceptional written and verbal communication skills, with the ability to present proposals and business cases confidently. A proactive and adaptable mindset with the ability to drive delivery and improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from property and housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Lloyd's Register Applied Technology Group
Todmorden, Lancashire
Overview We are looking for a person who will assess the design/production / in-service aspects of engineering assets of Naval Ships, using procedures, experience and knowledge appropriate for complex/demanding situations. The role may also include managing projects. We are looking for an individual with at least 5 years of experience in Naval ships is required together with security clearance. The role As a Senior Surveyor for Naval Ships you will: Conduct relevant activities, undertake project management and provide advice for service delivery within own area of experience, adhering to budget constraints and contractual requirements. Produce the deliverable to the agreed schedule, budget and quality levels within an appropriate format and take responsibility to review and monitor other employee's work as requested. Discuss and present the deliverable with the internal / external client and be able to suggest solutions as necessary. Conduct activities in line with internal procedures, accreditation schemes, legislation, and industry standards. Pursue Continuous Professional Development and maintain a high degree of discipline, knowledge and awareness. Assess or recommend the time and value of the work to be undertaken for an external client and to assist in identifying the most appropriate fee and cost structure. Mentor / coach other employees, as appropriate, to achieve effective knowledge transfer and application. Contribute to external client management; ensuring service delivery is continually improved through monitoring and acting on client feedback appropriately. Ensure the appropriate authorisations are gained and are kept up to date. This may involve Activity Monitoring. You are someone who Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities. Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely. Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventative action as necessary and suggesting and implementing improvement activities. What you bring A degree or equivalent from a tertiary organisation recognised by Lloyd's Register within the relevant field of engineering or physical science (minimum of two years programme) or Qualifications from a marine or nauticalInstitution and relevant sea-going experience as a certificated ship's officer. at least 5 years of experience in Naval ships field (obligatory) previous experience in commercial ships (preferred) Membership of an appropriate professional institution (I. Eng or equivalent). Working towards or achieving charted or incorporated engineering status. To work in accordance with professional codes of conduct and the LR Code of Ethics in IMS01. To use a combination of general and specialist engineering knowledge and understanding to optimise the application of existing and emerging technology. To be able to apply appropriate theoretical and practical methods to the analysis and solution of engineering problems. To provide technical and commercial leadership within the responsibilities assigned. Proficiency in the English language commensurate with the work. If you share our vision for safety and sustainability, we want to hear from you.
Dec 01, 2025
Full time
Overview We are looking for a person who will assess the design/production / in-service aspects of engineering assets of Naval Ships, using procedures, experience and knowledge appropriate for complex/demanding situations. The role may also include managing projects. We are looking for an individual with at least 5 years of experience in Naval ships is required together with security clearance. The role As a Senior Surveyor for Naval Ships you will: Conduct relevant activities, undertake project management and provide advice for service delivery within own area of experience, adhering to budget constraints and contractual requirements. Produce the deliverable to the agreed schedule, budget and quality levels within an appropriate format and take responsibility to review and monitor other employee's work as requested. Discuss and present the deliverable with the internal / external client and be able to suggest solutions as necessary. Conduct activities in line with internal procedures, accreditation schemes, legislation, and industry standards. Pursue Continuous Professional Development and maintain a high degree of discipline, knowledge and awareness. Assess or recommend the time and value of the work to be undertaken for an external client and to assist in identifying the most appropriate fee and cost structure. Mentor / coach other employees, as appropriate, to achieve effective knowledge transfer and application. Contribute to external client management; ensuring service delivery is continually improved through monitoring and acting on client feedback appropriately. Ensure the appropriate authorisations are gained and are kept up to date. This may involve Activity Monitoring. You are someone who Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities. Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely. Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventative action as necessary and suggesting and implementing improvement activities. What you bring A degree or equivalent from a tertiary organisation recognised by Lloyd's Register within the relevant field of engineering or physical science (minimum of two years programme) or Qualifications from a marine or nauticalInstitution and relevant sea-going experience as a certificated ship's officer. at least 5 years of experience in Naval ships field (obligatory) previous experience in commercial ships (preferred) Membership of an appropriate professional institution (I. Eng or equivalent). Working towards or achieving charted or incorporated engineering status. To work in accordance with professional codes of conduct and the LR Code of Ethics in IMS01. To use a combination of general and specialist engineering knowledge and understanding to optimise the application of existing and emerging technology. To be able to apply appropriate theoretical and practical methods to the analysis and solution of engineering problems. To provide technical and commercial leadership within the responsibilities assigned. Proficiency in the English language commensurate with the work. If you share our vision for safety and sustainability, we want to hear from you.
Scottish Federation of Housing Associations
Edinburgh, Midlothian
Full Time 35 Hours. Hybrid role with at least one day per week in one of the Blackwood offices. £39,250 - £42,431. Job Type: Full Time Are you a proactive and people-focused leader with a passion for delivering high quality asset management services? We're looking for a Property Team Leader to ensure excellence, compliance, and real value for our customers. About the Role Reporting to the Head of Property Services and leading a team of two Property Officers and one Property Co ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes overseeing the successful implementation of planned and cyclical maintenance, managing adaptations with a customer first approach, and ensuring compliance with all contractual, financial, and health and safety regulations. Key Responsibilities Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day to day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value for money services and enhancing customer experience. Why Join Us Comprehensive induction and personal development opportunities. Company sick pay scheme on completion of probationary period. 34 days' holiday per annum, pro rata for part time hours. Company pension scheme and Death in Service Benefit. Access to our Employee Assistance Programme Notes All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (available on our careers page). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD
Dec 01, 2025
Full time
Full Time 35 Hours. Hybrid role with at least one day per week in one of the Blackwood offices. £39,250 - £42,431. Job Type: Full Time Are you a proactive and people-focused leader with a passion for delivering high quality asset management services? We're looking for a Property Team Leader to ensure excellence, compliance, and real value for our customers. About the Role Reporting to the Head of Property Services and leading a team of two Property Officers and one Property Co ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes overseeing the successful implementation of planned and cyclical maintenance, managing adaptations with a customer first approach, and ensuring compliance with all contractual, financial, and health and safety regulations. Key Responsibilities Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day to day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value for money services and enhancing customer experience. Why Join Us Comprehensive induction and personal development opportunities. Company sick pay scheme on completion of probationary period. 34 days' holiday per annum, pro rata for part time hours. Company pension scheme and Death in Service Benefit. Access to our Employee Assistance Programme Notes All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (available on our careers page). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD
Compliance Officer Location-South Derbyshire Salary- 38,220- 40,777 per annum + Car allowance and mileage Permanent- full-time employment Monday-Friday-37.5 hours per week Hybrid working available Sellick Partnership Ltd are assisting a well-established organisation within the public sector to recruit for a Compliance Officer to deliver compliance in relation to asbestos across their internal Housing stock fullfilling the requirements as the Duty Holder for asbestos. Job Summary Act as the lead Health & Safety Officer for Housing, providing expert guidance and ensuring the effective implementation and ongoing development of the Health & Safety management framework within the service. Main duties for the Compliance Officer Provide professional health, safety and asbestos advice to managers, employees, contractors and partners, promoting a positive safety culture and ensuring compliance with housing policies. Support service improvements, including contributing to IT systems, preparing reports, attending meetings, and managing specific projects and initiatives. Exercise responsible stewardship of budgets and resources, including coordinating, monitoring and reporting on service performance. Uphold Corporate Equality, Diversity and Inclusion standards, maintain confidentiality and data protection requirements, and undertake other duties appropriate to the role. Accountability's Lead on health, safety, fire safety and asbestos management for Housing, including maintaining the asbestos register, managing surveys and removal contracts, updating policies, and ensuring regulatory compliance. Provide professional advice as a health and safety officer in relation to asbestos best practice, legislation changes, risk assessments, incident investigation, and future incident prevention across Housing and the DLO. Monitor performance and compliance by reviewing contractor and DLO practices, analysing incident reports, completing root-cause analysis, and ensuring required standards are met. Deliver and evaluate health and safety training, liaise with external bodies (HSE, Fire Authority, Police, Trade Unions), support service improvement, and assist the Compliance Manager as needed. Essential criterias for the role NEBOSH Certificate (or equivalent) or ability to demonstrate equivalent knowledge and competency. Experience working within a Housing environment (desirable). BOHS P405 - Management of Asbestos in Buildings (or equivalent). Proven ability to engage, influence and collaborate effectively with staff and partners on health and safety matters. If you feel well-suited to the role, please apply or contact Josh Meek directly at Sellick Partnership, Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Nov 28, 2025
Full time
Compliance Officer Location-South Derbyshire Salary- 38,220- 40,777 per annum + Car allowance and mileage Permanent- full-time employment Monday-Friday-37.5 hours per week Hybrid working available Sellick Partnership Ltd are assisting a well-established organisation within the public sector to recruit for a Compliance Officer to deliver compliance in relation to asbestos across their internal Housing stock fullfilling the requirements as the Duty Holder for asbestos. Job Summary Act as the lead Health & Safety Officer for Housing, providing expert guidance and ensuring the effective implementation and ongoing development of the Health & Safety management framework within the service. Main duties for the Compliance Officer Provide professional health, safety and asbestos advice to managers, employees, contractors and partners, promoting a positive safety culture and ensuring compliance with housing policies. Support service improvements, including contributing to IT systems, preparing reports, attending meetings, and managing specific projects and initiatives. Exercise responsible stewardship of budgets and resources, including coordinating, monitoring and reporting on service performance. Uphold Corporate Equality, Diversity and Inclusion standards, maintain confidentiality and data protection requirements, and undertake other duties appropriate to the role. Accountability's Lead on health, safety, fire safety and asbestos management for Housing, including maintaining the asbestos register, managing surveys and removal contracts, updating policies, and ensuring regulatory compliance. Provide professional advice as a health and safety officer in relation to asbestos best practice, legislation changes, risk assessments, incident investigation, and future incident prevention across Housing and the DLO. Monitor performance and compliance by reviewing contractor and DLO practices, analysing incident reports, completing root-cause analysis, and ensuring required standards are met. Deliver and evaluate health and safety training, liaise with external bodies (HSE, Fire Authority, Police, Trade Unions), support service improvement, and assist the Compliance Manager as needed. Essential criterias for the role NEBOSH Certificate (or equivalent) or ability to demonstrate equivalent knowledge and competency. Experience working within a Housing environment (desirable). BOHS P405 - Management of Asbestos in Buildings (or equivalent). Proven ability to engage, influence and collaborate effectively with staff and partners on health and safety matters. If you feel well-suited to the role, please apply or contact Josh Meek directly at Sellick Partnership, Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Nov 27, 2025
Full time
Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for more than two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. Our Values We re looking for people who consistently uphold and reflect our values: CARE LIKE IT S FAMILY We treat every home, colleague, and customer with the same care and respect we give our own. OWNERSHIP AT EVERY LEVEL We take pride in our work, own our decisions, and deliver results by consistently making the right choices. ONE TEAM WITH INTEGRITY We show up as a united team, supporting each other, our clients, and their customers with respect and professionalism. KEEP RAISING THE BAR We strive for continuous improvement: better quality, better service, and better results, done right the first time. The Role We are seeking a proactive, experienced Health & Safety Officer to join our growing team. You will play a key role in maintaining a strong safety culture across all Fixatex project sites, supporting the Director of Health & Safety, and ensuring full compliance with UK H&S legislation. This is a primarily site-based role within London and surrounding areas, with a core working pattern of Monday to Friday 08:00 - 17:00, four days on site and one day at Fixatex's head office in Hertford (SG13), with flexibility depending on workload and project needs. Key Responsibilities Conduct regular H&S site inspections and audits across all work streams Monitor work practices, PPE use, housekeeping, first aid equipment, and statutory displays Ensure operatives follow RAMS and safe systems of work Support the investigation of incidents, near misses, and unsafe acts Prepare and assist with risk assessments, RAMS, Construction Phase Plans and COSHH assessments Ensure project-specific H&S Plans comply with CDM Regulations Monitor compliance with the Health & Safety at Work Act 1974, EAWR 1989 and CDM 2015 Deliver toolbox talks, inductions, and refresher briefings Maintain accurate records of inspections, observations and corrective actions Support internal audits and ensure timely closeout of corrective actions Escalate significant safety concerns to the Director of H&S promptly Ensure welfare facilities, emergency procedures and safety signage are maintained Champion and model a proactive health & safety culture aligned with Fixatex Values Provide site-based data for monthly H&S performance reporting Support contractor competence assessments Liaise with clients, contractors, auditors and regulatory bodies as required What We re Looking For 10 years+ of experience in a Health & Safety role within electrical or construction sector Strong working knowledge of UK H&S legislation and construction safety standards Practical experience working on construction/electrical sites Confident communicator, able to influence and engage at all levels throughout the business Assertively and constructively enforce safe practices Strong attention to detail and hazard identification skills Excellent organisational and record-keeping abilities Proactive, self-motivated, and capable of working independently, escalating issues appropriately Comfortable working outdoors, at height, or in confined spaces (with appropriate training) What You Will Have NEBOSH General Certificate, NEBOSH Construction Certificate or NEBOSH Diploma Level 6 (or working towards) IOSH / IIRSM Membership or IET Affiliate/Associate (Essential) CSCS Managers/Professionals Card (Essential) First Aid qualified (Essential) CDM & SMSTS (Desirable) Relevant electrical or construction qualifications (Desirable) Full UK driving licence What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution Increasing holiday allowance with length of service Company vehicle, private mileage allowance, and fuel card Supportive sick pay and wellbeing policies All required equipment, PPE, and resources provided Ongoing professional development and training at our in-house centre Clear progression opportunities A collaborative, supportive team culture Flexibility where it s needed Regular team events and celebrations £1000 employee referral scheme If you re an experienced and motivated Health & Safety professional who values teamwork, safety excellence, and long-term career growth, we d love to hear from you. Apply today and become part of the Fixatex family.
Nov 26, 2025
Full time
Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for more than two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. Our Values We re looking for people who consistently uphold and reflect our values: CARE LIKE IT S FAMILY We treat every home, colleague, and customer with the same care and respect we give our own. OWNERSHIP AT EVERY LEVEL We take pride in our work, own our decisions, and deliver results by consistently making the right choices. ONE TEAM WITH INTEGRITY We show up as a united team, supporting each other, our clients, and their customers with respect and professionalism. KEEP RAISING THE BAR We strive for continuous improvement: better quality, better service, and better results, done right the first time. The Role We are seeking a proactive, experienced Health & Safety Officer to join our growing team. You will play a key role in maintaining a strong safety culture across all Fixatex project sites, supporting the Director of Health & Safety, and ensuring full compliance with UK H&S legislation. This is a primarily site-based role within London and surrounding areas, with a core working pattern of Monday to Friday 08:00 - 17:00, four days on site and one day at Fixatex's head office in Hertford (SG13), with flexibility depending on workload and project needs. Key Responsibilities Conduct regular H&S site inspections and audits across all work streams Monitor work practices, PPE use, housekeeping, first aid equipment, and statutory displays Ensure operatives follow RAMS and safe systems of work Support the investigation of incidents, near misses, and unsafe acts Prepare and assist with risk assessments, RAMS, Construction Phase Plans and COSHH assessments Ensure project-specific H&S Plans comply with CDM Regulations Monitor compliance with the Health & Safety at Work Act 1974, EAWR 1989 and CDM 2015 Deliver toolbox talks, inductions, and refresher briefings Maintain accurate records of inspections, observations and corrective actions Support internal audits and ensure timely closeout of corrective actions Escalate significant safety concerns to the Director of H&S promptly Ensure welfare facilities, emergency procedures and safety signage are maintained Champion and model a proactive health & safety culture aligned with Fixatex Values Provide site-based data for monthly H&S performance reporting Support contractor competence assessments Liaise with clients, contractors, auditors and regulatory bodies as required What We re Looking For 10 years+ of experience in a Health & Safety role within electrical or construction sector Strong working knowledge of UK H&S legislation and construction safety standards Practical experience working on construction/electrical sites Confident communicator, able to influence and engage at all levels throughout the business Assertively and constructively enforce safe practices Strong attention to detail and hazard identification skills Excellent organisational and record-keeping abilities Proactive, self-motivated, and capable of working independently, escalating issues appropriately Comfortable working outdoors, at height, or in confined spaces (with appropriate training) What You Will Have NEBOSH General Certificate, NEBOSH Construction Certificate or NEBOSH Diploma Level 6 (or working towards) IOSH / IIRSM Membership or IET Affiliate/Associate (Essential) CSCS Managers/Professionals Card (Essential) First Aid qualified (Essential) CDM & SMSTS (Desirable) Relevant electrical or construction qualifications (Desirable) Full UK driving licence What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution Increasing holiday allowance with length of service Company vehicle, private mileage allowance, and fuel card Supportive sick pay and wellbeing policies All required equipment, PPE, and resources provided Ongoing professional development and training at our in-house centre Clear progression opportunities A collaborative, supportive team culture Flexibility where it s needed Regular team events and celebrations £1000 employee referral scheme If you re an experienced and motivated Health & Safety professional who values teamwork, safety excellence, and long-term career growth, we d love to hear from you. Apply today and become part of the Fixatex family.
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
Nov 25, 2025
Contract
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
