Our London Borough is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Sep 04, 2025
Seasonal
Our London Borough is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 04, 2025
Contract
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Social Housing Maintenance Plumber Multi-Trader (NVQ/City & Guilds in Plumbing Required) Skilled Careers is seeking a qualified and experienced Plumber Multi-Trader to join a well-established team working within the social housing sector , based in Fulham and the surrounding areas. This is an excellent opportunity for a plumbing professional looking for a secure, long-term position with clear potential for career progression. Position Summary: In this role, you'll be responsible for delivering high-quality plumbing and multi-trade maintenance services within occupied social housing properties. Day-to-day tasks will include: Performing routine and emergency plumbing repairs Responding to maintenance requests from residents and housing officers Completing all work to strict quality and safety standards Identifying and diagnosing issues during property inspections Working collaboratively with other trades to ensure smooth project completion What We re Looking For: Solid plumbing experience, ideally within domestic or social housing environments NVQ Level 2/3 or City & Guilds in Plumbing (essential) Multi-trade ability preferred (e.g., basic carpentry, tiling, plastering) Strong communication and customer service skills Full UK driving licence Role Details: Salary: £21-22 per hour (CIS payment options available) Location: Fulham and surrounding areas Perks: Company van and fuel card provided If you're a dedicated Plumber with a passion for quality workmanship and customer care, and you're ready to join a respected, growing company don t miss this opportunity. Apply today and take the next step in your trade career!
Sep 01, 2025
Full time
Social Housing Maintenance Plumber Multi-Trader (NVQ/City & Guilds in Plumbing Required) Skilled Careers is seeking a qualified and experienced Plumber Multi-Trader to join a well-established team working within the social housing sector , based in Fulham and the surrounding areas. This is an excellent opportunity for a plumbing professional looking for a secure, long-term position with clear potential for career progression. Position Summary: In this role, you'll be responsible for delivering high-quality plumbing and multi-trade maintenance services within occupied social housing properties. Day-to-day tasks will include: Performing routine and emergency plumbing repairs Responding to maintenance requests from residents and housing officers Completing all work to strict quality and safety standards Identifying and diagnosing issues during property inspections Working collaboratively with other trades to ensure smooth project completion What We re Looking For: Solid plumbing experience, ideally within domestic or social housing environments NVQ Level 2/3 or City & Guilds in Plumbing (essential) Multi-trade ability preferred (e.g., basic carpentry, tiling, plastering) Strong communication and customer service skills Full UK driving licence Role Details: Salary: £21-22 per hour (CIS payment options available) Location: Fulham and surrounding areas Perks: Company van and fuel card provided If you're a dedicated Plumber with a passion for quality workmanship and customer care, and you're ready to join a respected, growing company don t miss this opportunity. Apply today and take the next step in your trade career!
Social Housing Maintenance Carpenter Multi-Trader (NVQ/City & Guilds in Carpentry Required) Skilled Careers is seeking a qualified and experienced Carpenter Multi-Trader to join a well-established team working within the social housing sector , based in Islington and the surrounding areas. This is an excellent opportunity for a plumbing professional looking for a secure, long-term position with clear potential for career progression. Position Summary: In this role, you'll be responsible for delivering high-quality carpentry and multi-trade maintenance services within occupied social housing properties. Day-to-day tasks will include: Performing routine and emergency carpentry repairs Responding to maintenance requests from residents and housing officers Completing all work to strict quality and safety standards Identifying and diagnosing issues during property inspections Working collaboratively with other trades to ensure smooth project completion What We re Looking For: Solid carpentry experience, ideally within domestic or social housing environments NVQ Level 2/3 or City & Guilds in Carpentry (essential) Multi-trade ability preferred (e.g., basic carpentry, tiling, plastering) Strong communication and customer service skills Full UK driving licence Role Details: Salary: £21-22 per hour (CIS payment options available) Location: Islington and surrounding areas Perks: Company van and fuel card provided If you're a dedicated Carpenter with a passion for quality workmanship and customer care, and you're ready to join a respected, growing company don t miss this opportunity. Apply today and take the next step in your trade career!
Sep 01, 2025
Full time
Social Housing Maintenance Carpenter Multi-Trader (NVQ/City & Guilds in Carpentry Required) Skilled Careers is seeking a qualified and experienced Carpenter Multi-Trader to join a well-established team working within the social housing sector , based in Islington and the surrounding areas. This is an excellent opportunity for a plumbing professional looking for a secure, long-term position with clear potential for career progression. Position Summary: In this role, you'll be responsible for delivering high-quality carpentry and multi-trade maintenance services within occupied social housing properties. Day-to-day tasks will include: Performing routine and emergency carpentry repairs Responding to maintenance requests from residents and housing officers Completing all work to strict quality and safety standards Identifying and diagnosing issues during property inspections Working collaboratively with other trades to ensure smooth project completion What We re Looking For: Solid carpentry experience, ideally within domestic or social housing environments NVQ Level 2/3 or City & Guilds in Carpentry (essential) Multi-trade ability preferred (e.g., basic carpentry, tiling, plastering) Strong communication and customer service skills Full UK driving licence Role Details: Salary: £21-22 per hour (CIS payment options available) Location: Islington and surrounding areas Perks: Company van and fuel card provided If you're a dedicated Carpenter with a passion for quality workmanship and customer care, and you're ready to join a respected, growing company don t miss this opportunity. Apply today and take the next step in your trade career!
Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both payment options included. Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE Brentwood, Essex Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Brentwood, Essex . You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle. Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct) , depending on your preferred payment method. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Brentwood, Essex area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Brentwood Apply now!
Sep 01, 2025
Full time
Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both payment options included. Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE Brentwood, Essex Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Brentwood, Essex . You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle. Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct) , depending on your preferred payment method. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Brentwood, Essex area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Brentwood Apply now!
Neighbourhood Assistant Location: Liverpool Salary: 26,824 per annum / 16.25 per hour (paye umbrella) Contract: Full-time / Temp to Perm About the Role We are looking for a proactive and organised Neighbourhood Assistant to join our team in Liverpool. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service. You'll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently. Key Responsibilities Provide administrative and clerical support to the Neighbourhood Housing Team. Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach. Assist with estate management activities such as estate walkabouts and community events. Process purchase orders, invoices, and petty cash in line with financial procedures. Arrange appointments, manage diaries, and organise meetings. Handle correspondence, manage emails, and maintain electronic filing systems. Liaise with internal teams to support tenancy management and income maximisation. Promote digital engagement and self-service options for tenants. Uphold Health & Safety, safeguarding, and data protection policies. About You We're looking for someone who is: Customer-focused, with excellent communication skills (face-to-face, phone, and written). Highly organised, with strong attention to detail. Able to work independently and as part of a team. Flexible, adaptable, and willing to work occasional evenings/weekends. Competent in using Microsoft Office and digital platforms. Essential Criteria GCSE (or equivalent) in English and Maths. Understanding of data protection and safeguarding. Commitment to equality, diversity, and inclusion. Strong sense of integrity and professionalism. Desirable CIH Level 3 in Housing (or willingness to work towards). Experience in a neighbourhood or housing-related setting. Familiarity with tenancy sustainment and community engagement initiatives. What's on Offer A supportive and friendly working environment. Opportunities for professional development. A role where you can make a real difference to the community. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDL
Sep 01, 2025
Contract
Neighbourhood Assistant Location: Liverpool Salary: 26,824 per annum / 16.25 per hour (paye umbrella) Contract: Full-time / Temp to Perm About the Role We are looking for a proactive and organised Neighbourhood Assistant to join our team in Liverpool. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service. You'll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently. Key Responsibilities Provide administrative and clerical support to the Neighbourhood Housing Team. Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach. Assist with estate management activities such as estate walkabouts and community events. Process purchase orders, invoices, and petty cash in line with financial procedures. Arrange appointments, manage diaries, and organise meetings. Handle correspondence, manage emails, and maintain electronic filing systems. Liaise with internal teams to support tenancy management and income maximisation. Promote digital engagement and self-service options for tenants. Uphold Health & Safety, safeguarding, and data protection policies. About You We're looking for someone who is: Customer-focused, with excellent communication skills (face-to-face, phone, and written). Highly organised, with strong attention to detail. Able to work independently and as part of a team. Flexible, adaptable, and willing to work occasional evenings/weekends. Competent in using Microsoft Office and digital platforms. Essential Criteria GCSE (or equivalent) in English and Maths. Understanding of data protection and safeguarding. Commitment to equality, diversity, and inclusion. Strong sense of integrity and professionalism. Desirable CIH Level 3 in Housing (or willingness to work towards). Experience in a neighbourhood or housing-related setting. Familiarity with tenancy sustainment and community engagement initiatives. What's on Offer A supportive and friendly working environment. Opportunities for professional development. A role where you can make a real difference to the community. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDL
Social Housing Maintenance Plasterer (NVQ/City & Guilds in Plastering Required) Skilled Careers is seeking a qualified and experienced Plasterer to join a well-established team working within the social housing sector , based in harrow and the surrounding areas. This is an excellent opportunity for a maintenance professional looking for a secure, long-term position with clear potential for career progression. Position Summary: In this role, you'll be responsible for delivering high-quality multi-trade maintenance services within occupied social housing properties. Day-to-day tasks will include: Performing routine and emergency maintenance repairs Responding to maintenance requests from residents and housing officers Completing all work to strict quality and safety standards Identifying and diagnosing issues during property inspections Working collaboratively with other trades to ensure smooth project completion What We re Looking For: Solid maintenance experience, ideally within domestic or social housing environments NVQ Level 2/3 or City & Guilds in Plastering (essential) Strong communication and customer service skills Full UK driving licence Role Details: Salary: £21-22 per hour (CIS payment options available) Location: Harrow and surrounding areas Perks: Company van and fuel card provided If you're a dedicated plasterer with a passion for quality workmanship and customer care, and you're ready to join a respected, growing company don t miss this opportunity. Apply today and take the next step in your trade career!
Sep 01, 2025
Full time
Social Housing Maintenance Plasterer (NVQ/City & Guilds in Plastering Required) Skilled Careers is seeking a qualified and experienced Plasterer to join a well-established team working within the social housing sector , based in harrow and the surrounding areas. This is an excellent opportunity for a maintenance professional looking for a secure, long-term position with clear potential for career progression. Position Summary: In this role, you'll be responsible for delivering high-quality multi-trade maintenance services within occupied social housing properties. Day-to-day tasks will include: Performing routine and emergency maintenance repairs Responding to maintenance requests from residents and housing officers Completing all work to strict quality and safety standards Identifying and diagnosing issues during property inspections Working collaboratively with other trades to ensure smooth project completion What We re Looking For: Solid maintenance experience, ideally within domestic or social housing environments NVQ Level 2/3 or City & Guilds in Plastering (essential) Strong communication and customer service skills Full UK driving licence Role Details: Salary: £21-22 per hour (CIS payment options available) Location: Harrow and surrounding areas Perks: Company van and fuel card provided If you're a dedicated plasterer with a passion for quality workmanship and customer care, and you're ready to join a respected, growing company don t miss this opportunity. Apply today and take the next step in your trade career!
Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Temporary until March 2026 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Seasonal
Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Temporary until March 2026 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation. Temporary Accommodation - Allocations Officer Public Sector - Local Authority Temporary Role - 3 months with likely extension Full Time - Monday to Friday, 35 hours per week 22.33 per hour PAYE / 29.58 per hour Umbrella The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home. In order to be considered, you must have: - A minimum of 1 year allocations experience - A minimum of 1 year housing experience - Strong customer service experience - Housing system experience - Microsoft Packages experience Role Purpose The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources. Key Responsibilities Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme. Provide comprehensive advice to applicants regarding housing options and rehousing prospects. Liaise with Registered Providers to monitor nomination agreements and ensure compliance. Support the delivery of estate regeneration programmes and decanting processes. Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers. Contribute to service improvement initiatives and policy reviews. Maintain accurate records and produce statistical reports to support departmental performance. Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders. Person Specification Essential Knowledge, Skills & Abilities: Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law. Familiarity with Choice Based Lettings and the provision of temporary accommodation. Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice. Proficiency in using IT systems to maintain accurate records. Ability to work independently and collaboratively within a team environment. Experience in managing projects and contributing to service development. Essential Experience: Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation. Essential Qualifications: A minimum of five GCSEs (or equivalent), including English and Mathematics. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 01, 2025
Contract
Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation. Temporary Accommodation - Allocations Officer Public Sector - Local Authority Temporary Role - 3 months with likely extension Full Time - Monday to Friday, 35 hours per week 22.33 per hour PAYE / 29.58 per hour Umbrella The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home. In order to be considered, you must have: - A minimum of 1 year allocations experience - A minimum of 1 year housing experience - Strong customer service experience - Housing system experience - Microsoft Packages experience Role Purpose The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources. Key Responsibilities Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme. Provide comprehensive advice to applicants regarding housing options and rehousing prospects. Liaise with Registered Providers to monitor nomination agreements and ensure compliance. Support the delivery of estate regeneration programmes and decanting processes. Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers. Contribute to service improvement initiatives and policy reviews. Maintain accurate records and produce statistical reports to support departmental performance. Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders. Person Specification Essential Knowledge, Skills & Abilities: Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law. Familiarity with Choice Based Lettings and the provision of temporary accommodation. Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice. Proficiency in using IT systems to maintain accurate records. Ability to work independently and collaboratively within a team environment. Experience in managing projects and contributing to service development. Essential Experience: Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation. Essential Qualifications: A minimum of five GCSEs (or equivalent), including English and Mathematics. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Do you have experience working as a Housing Triage Officer? I'm excited to be able to recruit for my client who is looking for a Housing Triage Officer in London. As a part of the role, you will provide a flexible, person-centred approach towards homeless client. You will need to have experience of casework with vulnerable people as well as working in partnerships with a variety of agencies. Duties: Providing personalised support to allow the customers to maintain a tenancy and address, as well as any other need identified. Using the knowledge of the Council's housing and community care procedures along with knowledge of housing support services to provide advice, assistance and support to multiple complex needs customers accepted for a Housing First Service. Providing advice, support and access to relevant Housing Options, benefits, and other entitlements available to Housing First Customer. Ensuring the customer can maintain the tenancy provided by linking the customer into all available support available. Liaising with private landlords to secure and maintain accommodation for the customer. To liaise with all statutory partners in health, housing, social care, police and support providers to ensure the customer can maintain the tenancy provided. Minimum Requirements: Previous experience of liaising with agencies and working in homelessness Eligibility to work in the UK. Benefits of working with Ackerman Pierce: Your own personal consultant DBS and Compliance Service Quick and Easy Registration Process Guaranteed weekly payment
Sep 01, 2025
Seasonal
Do you have experience working as a Housing Triage Officer? I'm excited to be able to recruit for my client who is looking for a Housing Triage Officer in London. As a part of the role, you will provide a flexible, person-centred approach towards homeless client. You will need to have experience of casework with vulnerable people as well as working in partnerships with a variety of agencies. Duties: Providing personalised support to allow the customers to maintain a tenancy and address, as well as any other need identified. Using the knowledge of the Council's housing and community care procedures along with knowledge of housing support services to provide advice, assistance and support to multiple complex needs customers accepted for a Housing First Service. Providing advice, support and access to relevant Housing Options, benefits, and other entitlements available to Housing First Customer. Ensuring the customer can maintain the tenancy provided by linking the customer into all available support available. Liaising with private landlords to secure and maintain accommodation for the customer. To liaise with all statutory partners in health, housing, social care, police and support providers to ensure the customer can maintain the tenancy provided. Minimum Requirements: Previous experience of liaising with agencies and working in homelessness Eligibility to work in the UK. Benefits of working with Ackerman Pierce: Your own personal consultant DBS and Compliance Service Quick and Easy Registration Process Guaranteed weekly payment
Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.
Sep 01, 2025
Contract
Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The post-holder will be proactively delivering Housing Options Advice, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis for Homeless Clientss. The person will ensure statutory requirements are met and local team targets are delivered through case work and referrals. Detailed knowledge of HRA and the relevant legislation is essential as is being extremely organised and ability to work on related project work linked with the role. What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to
Sep 01, 2025
Seasonal
The post-holder will be proactively delivering Housing Options Advice, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis for Homeless Clientss. The person will ensure statutory requirements are met and local team targets are delivered through case work and referrals. Detailed knowledge of HRA and the relevant legislation is essential as is being extremely organised and ability to work on related project work linked with the role. What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. Maintain accurate and up-to-date case records, complying with data protection and service standards. Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities. Strong problem-solving, communication, and organisational skills. Ability to work calmly and professionally under pressure. Empathetic approach with the resilience to manage complex or sensitive situations. Experience using housing or case management systems desirable. What you need to do now If you're an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. Maintain accurate and up-to-date case records, complying with data protection and service standards. Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities. Strong problem-solving, communication, and organisational skills. Ability to work calmly and professionally under pressure. Empathetic approach with the resilience to manage complex or sensitive situations. Experience using housing or case management systems desirable. What you need to do now If you're an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness. The Role Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation. Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions. Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards. Apply a trauma-informed, person-centred approach in all interactions with applicants. Participate in the out-of-hours duty rota as required. Key Requirements Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure. Excellent communication, negotiation, and problem-solving skills. Empathetic approach to working with people in challenging circumstances. Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness. The Role Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation. Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions. Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards. Apply a trauma-informed, person-centred approach in all interactions with applicants. Participate in the out-of-hours duty rota as required. Key Requirements Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure. Excellent communication, negotiation, and problem-solving skills. Empathetic approach to working with people in challenging circumstances. Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Sep 01, 2025
Contract
Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contract
Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
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