6 jobs found

We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation. If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets. The Role Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions. Accurately register new Council Tax accounts and process changes in household circumstances. Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy. Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy. Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations. Work to service-level targets and contribute to a high-performing revenues team. Key Requirements Proven experience working as a Council Tax Officer in a local authority environment. Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria. Confident telephone manner with the ability to explain complex information clearly to residents. Experience using Academy / MRI Council Tax systems. Highly organised with strong attention to detail and accurate case recording. Able to work at pace and manage a steady volume of telephone-based casework. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .

Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.

Senior Building Control Officer Salary: £62,669 per year Location: Bristol Contract Type: Permanent, Full-time Sanctuary Personnel, a leading recruitment agency within the public sector, is looking for an experienced Senior Building Control Officer to join a local authority s Building Regulations & Standards Development Management service in Bristol. This is an exciting opportunity to play a key role in enforcing Building Regulations and associated legislation as a Registered Building Inspector under the Building Safety Act 2022. You will manage development proposals through all stages of the Building Control process, from pre-application to completion, while acting as a technical adviser and decision maker on complex and high-profile projects. Main Duties and Responsibilities: Lead the development team approach for major projects, ensuring compliance with Central Government policy, corporate initiatives, and developer aspirations. Act as lead officer on Building Control matters for High-Risk Buildings in coordination with the Building Safety Regulator. Maintain a detailed and up-to-date knowledge of Building Regulations, structural engineering, fire engineering, or other relevant specialisms. Interpret government guidance and Building Control policy, preparing the council s case for appeals, determinations, and court proceedings as required. Maximise Building Control revenues by maintaining market share and ensuring timely determination of applications. Provide technical oversight, guidance, and training for Class 2 Building Control Surveyors. Uphold ethical standards by prioritising compliance with regulations over commercial considerations. Ensure safe working practices are adopted in accordance with corporate health and safety policies. Essential Requirements (BG11 Level): Relevant qualification such as a Degree in Construction or Building Surveying, or HNC in Building/Civils/Structures, or equivalent. Valid registration (where enacted) with the Building Safety Regulator to perform the restricted function of a Building Inspector (minimum Class 2). Strong understanding of the legislative framework for Local Authority Building Control and detailed knowledge of Building Regulations. Proven experience working in a Building Control Body, ideally within a major urban environment. Excellent communication, customer service, and interpersonal skills. Proficient in Microsoft Office applications and confident using new technology. To progress to BG12 level, you must also: Hold full corporate membership with a recognised professional body (e.g. RICS, Association of Building Engineers, Institution of Structural/Civil/Fire Engineers). Hold valid Building Safety Regulator registration at Class 2 or Class 3 (or working towards Class 3). Demonstrate above-satisfactory performance ratings through performance management reviews. Desirable Skills and Experience: Ability to promote and market Building Control services to private sector partners. Experience mentoring or training less experienced colleagues. Understanding of local government operations and decision-making processes. Awareness of continuous service improvement within planning and development functions. About Sanctuary Personnel: Sanctuary Personnel is an award-winning recruitment agency with an excellent rating on Trustpilot based on over 1,000 reviews. We are dedicated to helping professionals find roles that match their skills and experience, offering competitive rates and exceptional support.

Housing Officer Location: South London Job Type: Temporary - 1 month rolling contract 22 per hour PAYE We are seeking a dedicated Housing Officer to join a housing association based within South London to manage a portfolio of approximately 120 properties. This role involves intensive housing management and tenancy management, including the management of rent and service charge payments, arrears, voids, lettings, and handling nuisance and anti-social behaviour. Day-to-Day Responsibilities: Provide advice and information on all tenancy matters, welfare benefits, and re-housing requests. Assist tenants with support needs to sustain and benefit from their tenancy. Manage the pre-void and lettings process, achieving void turnaround targets for repair works. Assess housing or transfer applicants, liaising with local authority nominees and making recommendations within the Lettings Policy. Ensure compliance with administrative and legal requirements at the end of tenancies and during new lettings. Manage rent and service charge payments in collaboration with the Revenues and Arrears Officer, taking early action to minimise arrears. Assist in legal actions to enforce tenancy conditions when necessary. Conduct estate inspections and monitor estate services to ensure a high-quality environment and compliance with tenancy conditions. Carry out Tenancy Audits to maintain up-to-date information about customers and support needs. Promote tenant and resident engagement in service delivery and decision-making. Handle complaints effectively through to completion in line with procedures. Required Skills & Qualifications: Prior experience within a housing officer role within a social housing / housing Association Knowledge of the legal and regulatory framework of social housing and property/tenancy management. Proficiency in Microsoft Office and a Housing Management system. Ability to work collaboratively and develop good working relationships. Valid driving licence and use of own car for property visits. To apply for the Housing Officer position, please submit your CV or reach out to me at

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.