Senior Building Control Officer Salary: £62,669 per year Location: Bristol Contract Type: Permanent, Full-time Sanctuary Personnel, a leading recruitment agency within the public sector, is looking for an experienced Senior Building Control Officer to join a local authority s Building Regulations & Standards Development Management service in Bristol. This is an exciting opportunity to play a key role in enforcing Building Regulations and associated legislation as a Registered Building Inspector under the Building Safety Act 2022. You will manage development proposals through all stages of the Building Control process, from pre-application to completion, while acting as a technical adviser and decision maker on complex and high-profile projects. Main Duties and Responsibilities: Lead the development team approach for major projects, ensuring compliance with Central Government policy, corporate initiatives, and developer aspirations. Act as lead officer on Building Control matters for High-Risk Buildings in coordination with the Building Safety Regulator. Maintain a detailed and up-to-date knowledge of Building Regulations, structural engineering, fire engineering, or other relevant specialisms. Interpret government guidance and Building Control policy, preparing the council s case for appeals, determinations, and court proceedings as required. Maximise Building Control revenues by maintaining market share and ensuring timely determination of applications. Provide technical oversight, guidance, and training for Class 2 Building Control Surveyors. Uphold ethical standards by prioritising compliance with regulations over commercial considerations. Ensure safe working practices are adopted in accordance with corporate health and safety policies. Essential Requirements (BG11 Level): Relevant qualification such as a Degree in Construction or Building Surveying, or HNC in Building/Civils/Structures, or equivalent. Valid registration (where enacted) with the Building Safety Regulator to perform the restricted function of a Building Inspector (minimum Class 2). Strong understanding of the legislative framework for Local Authority Building Control and detailed knowledge of Building Regulations. Proven experience working in a Building Control Body, ideally within a major urban environment. Excellent communication, customer service, and interpersonal skills. Proficient in Microsoft Office applications and confident using new technology. To progress to BG12 level, you must also: Hold full corporate membership with a recognised professional body (e.g. RICS, Association of Building Engineers, Institution of Structural/Civil/Fire Engineers). Hold valid Building Safety Regulator registration at Class 2 or Class 3 (or working towards Class 3). Demonstrate above-satisfactory performance ratings through performance management reviews. Desirable Skills and Experience: Ability to promote and market Building Control services to private sector partners. Experience mentoring or training less experienced colleagues. Understanding of local government operations and decision-making processes. Awareness of continuous service improvement within planning and development functions. About Sanctuary Personnel: Sanctuary Personnel is an award-winning recruitment agency with an excellent rating on Trustpilot based on over 1,000 reviews. We are dedicated to helping professionals find roles that match their skills and experience, offering competitive rates and exceptional support.
Dec 05, 2025
Full time
Senior Building Control Officer Salary: £62,669 per year Location: Bristol Contract Type: Permanent, Full-time Sanctuary Personnel, a leading recruitment agency within the public sector, is looking for an experienced Senior Building Control Officer to join a local authority s Building Regulations & Standards Development Management service in Bristol. This is an exciting opportunity to play a key role in enforcing Building Regulations and associated legislation as a Registered Building Inspector under the Building Safety Act 2022. You will manage development proposals through all stages of the Building Control process, from pre-application to completion, while acting as a technical adviser and decision maker on complex and high-profile projects. Main Duties and Responsibilities: Lead the development team approach for major projects, ensuring compliance with Central Government policy, corporate initiatives, and developer aspirations. Act as lead officer on Building Control matters for High-Risk Buildings in coordination with the Building Safety Regulator. Maintain a detailed and up-to-date knowledge of Building Regulations, structural engineering, fire engineering, or other relevant specialisms. Interpret government guidance and Building Control policy, preparing the council s case for appeals, determinations, and court proceedings as required. Maximise Building Control revenues by maintaining market share and ensuring timely determination of applications. Provide technical oversight, guidance, and training for Class 2 Building Control Surveyors. Uphold ethical standards by prioritising compliance with regulations over commercial considerations. Ensure safe working practices are adopted in accordance with corporate health and safety policies. Essential Requirements (BG11 Level): Relevant qualification such as a Degree in Construction or Building Surveying, or HNC in Building/Civils/Structures, or equivalent. Valid registration (where enacted) with the Building Safety Regulator to perform the restricted function of a Building Inspector (minimum Class 2). Strong understanding of the legislative framework for Local Authority Building Control and detailed knowledge of Building Regulations. Proven experience working in a Building Control Body, ideally within a major urban environment. Excellent communication, customer service, and interpersonal skills. Proficient in Microsoft Office applications and confident using new technology. To progress to BG12 level, you must also: Hold full corporate membership with a recognised professional body (e.g. RICS, Association of Building Engineers, Institution of Structural/Civil/Fire Engineers). Hold valid Building Safety Regulator registration at Class 2 or Class 3 (or working towards Class 3). Demonstrate above-satisfactory performance ratings through performance management reviews. Desirable Skills and Experience: Ability to promote and market Building Control services to private sector partners. Experience mentoring or training less experienced colleagues. Understanding of local government operations and decision-making processes. Awareness of continuous service improvement within planning and development functions. About Sanctuary Personnel: Sanctuary Personnel is an award-winning recruitment agency with an excellent rating on Trustpilot based on over 1,000 reviews. We are dedicated to helping professionals find roles that match their skills and experience, offering competitive rates and exceptional support.
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Dec 02, 2025
Contract
We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced and motivated Senior Housing Benefit Appeals Officer to join a proactive Benefits Service within a busy local authority. This is an excellent opportunity for a specialist with strong technical knowledge of Housing Benefit, Council Tax Benefit and financial assessments to make an immediate impact on service performance, quality assurance, and complex casework. You'll play a key role in managing complex Housing Benefit and Council Tax Benefit appeal cases, preparing tribunal submissions, providing expert advice, and supporting quality assurance across the service. This role focuses solely on appeals work, with an emphasis on technical accuracy, legislative interpretation and effective representation at hearings. The role is primarily home-based, however you will be required to attend occasional office meetings and must be able to travel to tribunal hearings several times per month. The Role Support and deputise for the Team Leader, contributing to the management of a team delivering complex Housing Benefit and Council Tax Benefit assessments. Review and assess complex appeal cases, including carrying out home visits where appropriate. Lead on Housing Benefit and Council Tax Benefit appeals, reviewing cases, preparing detailed submissions, and representing the authority at Tribunal hearings. Respond to queries and escalations relating specifically to appeals work. Oversee quality checking of assessments completed by Benefits Officers, ensuring compliance with DWP Performance Standards and local policies. Provide expert technical advice, appeals guidance and knowledge transfer to assessment staff. Ensure accurate subsidy administration, supporting delivery of annual external audit requirements. Monitor recovery of overpayments and support supervision of overpayments staff when required. Manage relationships with internal teams including Revenues, Finance, Adults, Housing, and corporate fraud teams. Maintain in-depth knowledge of all relevant legislation including Housing Benefit Regulations 1987, Council Tax Benefit Regulations 1992, Decision & Appeals Regulations 2001, and pension-related regulations. Undertake full assessments for complex cases across Housing Benefit, Council Tax Benefit, Fairer Charging, Supporting People and other financial assessments. Attend meetings, surgeries, take-up events and contribute to service improvement initiatives. Identify potential fraud cases and refer appropriately. Ensure all work is carried out to required standards and support process improvements across the service. Key Requirements Demonstrable recent and relevant experience as a Housing Benefit Appeals Officer, ideally in your most recent role. Strong background preparing appeal submissions and representing cases at Tribunal. In-depth knowledge of Housing Benefit and Council Tax Benefit legislation, including complex regulations. Strong understanding of social care financial assessments, subsidy rules and DWP requirements. Minimum of 3 years' experience within a Housing Benefits environment, with a focus on appeals. Please note: General Housing Benefit experience will not be considered unless it directly relates to appeals work. Excellent written and verbal communication skills, with the ability to present complex information clearly. Strong analytical skills with the ability to interpret legislation and assess complex cases accurately. Ability to use HB systems confidently and learn Northgate or Civica systems as required. Strong numeracy and literacy skills, ideally to GCSE/O-Level standard or equivalent. Ability to work independently under pressure with competing priorities. Strong interpersonal skills with the ability to build effective working relationships across teams. Ability to maintain up-to-date knowledge through continuous professional development. Ability to travel to Tribunal hearings several times per month. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Benefits and Revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Nov 20, 2025
Contract
We're recruiting an experienced and motivated Senior Housing Benefit Appeals Officer to join a proactive Benefits Service within a busy local authority. This is an excellent opportunity for a specialist with strong technical knowledge of Housing Benefit, Council Tax Benefit and financial assessments to make an immediate impact on service performance, quality assurance, and complex casework. You'll play a key role in managing complex Housing Benefit and Council Tax Benefit appeal cases, preparing tribunal submissions, providing expert advice, and supporting quality assurance across the service. This role focuses solely on appeals work, with an emphasis on technical accuracy, legislative interpretation and effective representation at hearings. The role is primarily home-based, however you will be required to attend occasional office meetings and must be able to travel to tribunal hearings several times per month. The Role Support and deputise for the Team Leader, contributing to the management of a team delivering complex Housing Benefit and Council Tax Benefit assessments. Review and assess complex appeal cases, including carrying out home visits where appropriate. Lead on Housing Benefit and Council Tax Benefit appeals, reviewing cases, preparing detailed submissions, and representing the authority at Tribunal hearings. Respond to queries and escalations relating specifically to appeals work. Oversee quality checking of assessments completed by Benefits Officers, ensuring compliance with DWP Performance Standards and local policies. Provide expert technical advice, appeals guidance and knowledge transfer to assessment staff. Ensure accurate subsidy administration, supporting delivery of annual external audit requirements. Monitor recovery of overpayments and support supervision of overpayments staff when required. Manage relationships with internal teams including Revenues, Finance, Adults, Housing, and corporate fraud teams. Maintain in-depth knowledge of all relevant legislation including Housing Benefit Regulations 1987, Council Tax Benefit Regulations 1992, Decision & Appeals Regulations 2001, and pension-related regulations. Undertake full assessments for complex cases across Housing Benefit, Council Tax Benefit, Fairer Charging, Supporting People and other financial assessments. Attend meetings, surgeries, take-up events and contribute to service improvement initiatives. Identify potential fraud cases and refer appropriately. Ensure all work is carried out to required standards and support process improvements across the service. Key Requirements Demonstrable recent and relevant experience as a Housing Benefit Appeals Officer, ideally in your most recent role. Strong background preparing appeal submissions and representing cases at Tribunal. In-depth knowledge of Housing Benefit and Council Tax Benefit legislation, including complex regulations. Strong understanding of social care financial assessments, subsidy rules and DWP requirements. Minimum of 3 years' experience within a Housing Benefits environment, with a focus on appeals. Please note: General Housing Benefit experience will not be considered unless it directly relates to appeals work. Excellent written and verbal communication skills, with the ability to present complex information clearly. Strong analytical skills with the ability to interpret legislation and assess complex cases accurately. Ability to use HB systems confidently and learn Northgate or Civica systems as required. Strong numeracy and literacy skills, ideally to GCSE/O-Level standard or equivalent. Ability to work independently under pressure with competing priorities. Strong interpersonal skills with the ability to build effective working relationships across teams. Ability to maintain up-to-date knowledge through continuous professional development. Ability to travel to Tribunal hearings several times per month. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Benefits and Revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced and highly capable Revenues Manager to join a proactive Revenues & Benefits service. This is an excellent opportunity for a senior professional with extensive experience in Council Tax, Business Rates, and service leadership to make an immediate impact on performance, strategy, and operational delivery. You'll play a key role in leading the Council Tax, Business Rates and Inspections functions, driving high-quality billing and recovery, improving processes, and ensuring compliance with statutory and regulatory standards. Working closely with senior officers, external agencies, and internal partners, you'll provide specialist expertise, strong leadership, and strategic direction across the Revenues service. The role will require the successful candidate to attend the council offices 3 days per week as required for management responsibilities, key meetings, and service oversight. The Role Lead the strategic direction of the Council Tax, Business Rates and Inspections service, ensuring legislation, policies, and procedures are implemented effectively and kept under regular review. Oversee service performance, ensuring collection rates are maximised and statutory returns are completed accurately and on time. Act as the council's specialist for all Council Tax and Business Rates matters, ensuring effective administration of accounts and maximisation of income. Liaise with the Valuation Office Agency, Enforcement Agents and internal teams to support accurate billing, recovery and tax base growth. Provide expert advice on legislation, casework and operational risk to ensure well-informed decision-making. Lead, support and manage a team of Team Leaders, setting clear expectations and ensuring high-quality performance across the service. Manage delegated budgets efficiently, ensuring resources are used effectively to deliver service priorities. Lead on the administration of Business Rates revaluations every five years, ensuring the Rating List remains accurate and aligned with VOA records. Contribute to annual billing, financial year-end processes and the wider Revenues & Benefits operational cycle. Drive improvements in productivity, digitalisation, data accuracy and service efficiency using Office 365 and internal IT systems. Promote inclusive, fair and non-discriminatory working practices across the service. Take responsibility for staff wellbeing, health and safety, and positive working culture. Prepare and deliver reports to senior leadership and elected members as required. Key Requirements Extensive knowledge of Council Tax and Business Rates legislation, including current best practice. Proven experience leading Revenues teams within a local authority environment. Strong interpersonal and consultative skills with the ability to influence and engage at all levels. Experience managing complex service areas, driving performance and delivering statutory functions. Ability to provide risk-based advice to support decision-making and manage operational challenges. Demonstrated experience in business transformation, change management and service improvement. Strong analytical skills with experience using management information to shape strategy and delivery. Confident delivering presentations, reports, and briefings to senior stakeholders. Experience of policy development, project management frameworks and workforce planning. Proven track record of achieving high performance in billing, collection and assessment functions. Degree-level qualification or equivalent professional experience. IRRV Level 7 qualification (essential). Postgraduate management qualification or project management certification (desirable). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Nov 19, 2025
Contract
We're recruiting an experienced and highly capable Revenues Manager to join a proactive Revenues & Benefits service. This is an excellent opportunity for a senior professional with extensive experience in Council Tax, Business Rates, and service leadership to make an immediate impact on performance, strategy, and operational delivery. You'll play a key role in leading the Council Tax, Business Rates and Inspections functions, driving high-quality billing and recovery, improving processes, and ensuring compliance with statutory and regulatory standards. Working closely with senior officers, external agencies, and internal partners, you'll provide specialist expertise, strong leadership, and strategic direction across the Revenues service. The role will require the successful candidate to attend the council offices 3 days per week as required for management responsibilities, key meetings, and service oversight. The Role Lead the strategic direction of the Council Tax, Business Rates and Inspections service, ensuring legislation, policies, and procedures are implemented effectively and kept under regular review. Oversee service performance, ensuring collection rates are maximised and statutory returns are completed accurately and on time. Act as the council's specialist for all Council Tax and Business Rates matters, ensuring effective administration of accounts and maximisation of income. Liaise with the Valuation Office Agency, Enforcement Agents and internal teams to support accurate billing, recovery and tax base growth. Provide expert advice on legislation, casework and operational risk to ensure well-informed decision-making. Lead, support and manage a team of Team Leaders, setting clear expectations and ensuring high-quality performance across the service. Manage delegated budgets efficiently, ensuring resources are used effectively to deliver service priorities. Lead on the administration of Business Rates revaluations every five years, ensuring the Rating List remains accurate and aligned with VOA records. Contribute to annual billing, financial year-end processes and the wider Revenues & Benefits operational cycle. Drive improvements in productivity, digitalisation, data accuracy and service efficiency using Office 365 and internal IT systems. Promote inclusive, fair and non-discriminatory working practices across the service. Take responsibility for staff wellbeing, health and safety, and positive working culture. Prepare and deliver reports to senior leadership and elected members as required. Key Requirements Extensive knowledge of Council Tax and Business Rates legislation, including current best practice. Proven experience leading Revenues teams within a local authority environment. Strong interpersonal and consultative skills with the ability to influence and engage at all levels. Experience managing complex service areas, driving performance and delivering statutory functions. Ability to provide risk-based advice to support decision-making and manage operational challenges. Demonstrated experience in business transformation, change management and service improvement. Strong analytical skills with experience using management information to shape strategy and delivery. Confident delivering presentations, reports, and briefings to senior stakeholders. Experience of policy development, project management frameworks and workforce planning. Proven track record of achieving high performance in billing, collection and assessment functions. Degree-level qualification or equivalent professional experience. IRRV Level 7 qualification (essential). Postgraduate management qualification or project management certification (desirable). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
