Hill & Hill Recruitment Ltd
Cambridge, Cambridgeshire
We are working with a well-established family-owned UK contractor delivering new build and refurbishment projects across commercial, educational, industrial, leisure, health, and social housing sectors. Project values typically range from £0.5m to £15m. Due to continued growth, we are recruiting a Project Manager to lead projects in Northeast Cambridge and West Norfolk. This role is ideal for a hands-on, highly motivated manager with experience in project management, capable of taking ownership of project delivery, managing teams, and maintaining excellent relationships with clients and the supply chain. Key Responsibilities: Lead the day-to-day running and organisation of projects across office and site Act as the key customer interface, maintaining strong client relationships Assist the Contracts Manager and support junior managers Organise trades and sub-contractors to achieve programme milestones Develop short-term programmes, managing risk and resources efficiently Control site costs and review supply-chain variations Maintain high-quality standards in line with drawings, specifications, and company policies Ensure compliance with Health & Safety law and site plans Prepare and maintain accurate project records and documentation Travel within the operating area and lodge away from home when required Experience & Requirements: Proven experience as a Project Manager in construction Strong knowledge of new build and refurbishment projects Ability to manage programmes, budgets, and on-site teams effectively Understanding of cost control and variation management Good knowledge of Health & Safety legislation and site procedures Relevant training and qualifications (CSCS, SMSTS, First Aid, Temporary Works Coordinator, asbestos awareness) desirable Excellent communication, leadership, and team management skills What s on Offer: Competitive salary of £70,000 £80,000 plus package Contributory pension, profit-based discretionary bonus, life assurance, and private healthcare Car allowance and annual leave entitlement Continued professional development and long-term career progression opportunities Supportive, team-oriented culture within a respected family-owned contractor We are keen to speak with Project Managers looking to take ownership of residential and commercial new build and refurbishment projects in Northeast Cambridge and West Norfolk.
18/01/2026
Full time
We are working with a well-established family-owned UK contractor delivering new build and refurbishment projects across commercial, educational, industrial, leisure, health, and social housing sectors. Project values typically range from £0.5m to £15m. Due to continued growth, we are recruiting a Project Manager to lead projects in Northeast Cambridge and West Norfolk. This role is ideal for a hands-on, highly motivated manager with experience in project management, capable of taking ownership of project delivery, managing teams, and maintaining excellent relationships with clients and the supply chain. Key Responsibilities: Lead the day-to-day running and organisation of projects across office and site Act as the key customer interface, maintaining strong client relationships Assist the Contracts Manager and support junior managers Organise trades and sub-contractors to achieve programme milestones Develop short-term programmes, managing risk and resources efficiently Control site costs and review supply-chain variations Maintain high-quality standards in line with drawings, specifications, and company policies Ensure compliance with Health & Safety law and site plans Prepare and maintain accurate project records and documentation Travel within the operating area and lodge away from home when required Experience & Requirements: Proven experience as a Project Manager in construction Strong knowledge of new build and refurbishment projects Ability to manage programmes, budgets, and on-site teams effectively Understanding of cost control and variation management Good knowledge of Health & Safety legislation and site procedures Relevant training and qualifications (CSCS, SMSTS, First Aid, Temporary Works Coordinator, asbestos awareness) desirable Excellent communication, leadership, and team management skills What s on Offer: Competitive salary of £70,000 £80,000 plus package Contributory pension, profit-based discretionary bonus, life assurance, and private healthcare Car allowance and annual leave entitlement Continued professional development and long-term career progression opportunities Supportive, team-oriented culture within a respected family-owned contractor We are keen to speak with Project Managers looking to take ownership of residential and commercial new build and refurbishment projects in Northeast Cambridge and West Norfolk.
Role Overview We are seeking a Permit Coordinator to support the administration and coordination of street works notices and permits across operational projects. This is an excellent opportunity for a Permit Coordinator looking to develop a long-term career in operations, with full training provided. Working within a supportive operations team, the Permit Coordinator will play a key role in ensuring works are planned, coordinated and delivered in line with required processes and timescales. Key Responsibilities The Permit Coordinator will process planned and emergency street works notices and permits, with full training provided. Open, track and close permits, ensuring accurate data entry and timely updates across systems. Liaise professionally with Local Authorities, internal teams and third parties to support permit approval and compliance. Coordinate supporting requirements such as parking suspensions, bus stop suspensions and road closures. Monitor permit timelines, flag risks and support compliance to prevent overruns. Maintain organised records and assist with operational and compliance reporting. Provide general administrative support to the wider operations team as required. Experience Previous administrative experience in any sector. Experience in coordination, scheduling or customer service roles is beneficial. Knowledge of street works or NRSWA is desirable but not essential. Skills & Attributes Strong written and verbal communication skills. Excellent organisational and time management ability. High attention to detail and accuracy. Ability to prioritise tasks and meet deadlines. Positive, proactive team player with a willingness to learn. Confident using Microsoft Office and managing data across multiple systems. Qualifications Good working knowledge of Microsoft Excel, Outlook and other MS Office tools. What s on Offer Competitive salary with realistic progression opportunities. 25 days annual leave plus bank holidays. Life assurance and employee wellbeing support. Structured training, mentoring and career development pathways. Inclusive and supportive working environment.
17/01/2026
Full time
Role Overview We are seeking a Permit Coordinator to support the administration and coordination of street works notices and permits across operational projects. This is an excellent opportunity for a Permit Coordinator looking to develop a long-term career in operations, with full training provided. Working within a supportive operations team, the Permit Coordinator will play a key role in ensuring works are planned, coordinated and delivered in line with required processes and timescales. Key Responsibilities The Permit Coordinator will process planned and emergency street works notices and permits, with full training provided. Open, track and close permits, ensuring accurate data entry and timely updates across systems. Liaise professionally with Local Authorities, internal teams and third parties to support permit approval and compliance. Coordinate supporting requirements such as parking suspensions, bus stop suspensions and road closures. Monitor permit timelines, flag risks and support compliance to prevent overruns. Maintain organised records and assist with operational and compliance reporting. Provide general administrative support to the wider operations team as required. Experience Previous administrative experience in any sector. Experience in coordination, scheduling or customer service roles is beneficial. Knowledge of street works or NRSWA is desirable but not essential. Skills & Attributes Strong written and verbal communication skills. Excellent organisational and time management ability. High attention to detail and accuracy. Ability to prioritise tasks and meet deadlines. Positive, proactive team player with a willingness to learn. Confident using Microsoft Office and managing data across multiple systems. Qualifications Good working knowledge of Microsoft Excel, Outlook and other MS Office tools. What s on Offer Competitive salary with realistic progression opportunities. 25 days annual leave plus bank holidays. Life assurance and employee wellbeing support. Structured training, mentoring and career development pathways. Inclusive and supportive working environment.
Prestige Recruitment Specialists
Brandesburton, North Humberside
Project Coordinator - Rental (Modular Construction) 32,500.00 per annum East Riding of Yorkshire Prestige Recruitment Specialists are working in partnership with our client, a leading modular construction business with a strong rental division supporting a wide range of temporary and permanent building solutions. Due to continued operational demand, our client is looking to appoint a Project Coordinator - Rental to join their Brandesburton Operations team. This role will report directly to the Brandesburton Operations Manager and will play a key role in supporting the refurbishment and deployment of rental fleet assets to meet project and client requirements. The Role The Project Coordinator - Rental will support the Rental Operations Manager in the coordination, planning, and preparation of modular fleet units, ensuring refurbishment works are scoped accurately, delivered efficiently, and aligned with project budgets and timelines. The role requires strong organisational skills, attention to detail, and the ability to liaise effectively with internal teams, subcontractors, and suppliers. Key Responsibilities For relevant projects, responsibilities will include: Setting up project templates ready for scoping and delivery Producing detailed shop orders of work, including labour hours and material requirements, to refurbish existing fleet and deliver customer-specific modifications in line with drawings and specifications Producing detailed site fix kits to accompany factory shop orders Reviewing project CF08 allocations and associated cost data Composing and placing subcontract orders required for projects Reviewing and advising the sales team on initial pricing documentation Supporting the design team with cost-saving and value engineering initiatives Updating factory scopes with accurate scoping hours following strip-out inspections Assisting in the early stages of projects by identifying material requirements for selected units Actively seeking opportunities to utilise second-hand materials to maximise project margins Organising and coordinating factory project launches as required Supporting the protection of fleet assets, ensuring units are sealed and protected against weather exposure Supporting budget control and promoting adherence to the company's CAPEX process Assisting with the second-hand refurbishment process Liaising with strip-out teams to identify items suitable for refurbishment Liaising with relevant personnel to address health and safety issues Attending uplift projects and completing dilapidation and condition survey reports About You Our client is seeking a proactive and organised individual with strong coordination and communication skills, ideally with experience or knowledge of modular construction or rental fleet operations. You will ideally demonstrate: Good communication and interpersonal skills Strong numerical ability and attention to detail Good IT skills, including Microsoft packages Strong planning and organisational skills The ability to work on your own initiative Knowledge of modular construction (beneficial but not essential) Knowledge of modular products and materials (advantageous) A Level 3 qualification or above in a construction or modular-related discipline (advantageous, but not essential) Training & Development Our client will provide full training for the successful candidate, including: Training on relevant internal systems Training on the company's IT infrastructure and Microsoft packages Ongoing support and development to build sector-specific knowledge Why Apply? This is an excellent opportunity to join a respected modular construction business with a strong rental offering. The role provides exposure to end-to-end project coordination, opportunities to develop technical and commercial skills, and a supportive working environment with long-term career prospects. If you are interested in the above role, please send your cv to (url removed)
17/01/2026
Full time
Project Coordinator - Rental (Modular Construction) 32,500.00 per annum East Riding of Yorkshire Prestige Recruitment Specialists are working in partnership with our client, a leading modular construction business with a strong rental division supporting a wide range of temporary and permanent building solutions. Due to continued operational demand, our client is looking to appoint a Project Coordinator - Rental to join their Brandesburton Operations team. This role will report directly to the Brandesburton Operations Manager and will play a key role in supporting the refurbishment and deployment of rental fleet assets to meet project and client requirements. The Role The Project Coordinator - Rental will support the Rental Operations Manager in the coordination, planning, and preparation of modular fleet units, ensuring refurbishment works are scoped accurately, delivered efficiently, and aligned with project budgets and timelines. The role requires strong organisational skills, attention to detail, and the ability to liaise effectively with internal teams, subcontractors, and suppliers. Key Responsibilities For relevant projects, responsibilities will include: Setting up project templates ready for scoping and delivery Producing detailed shop orders of work, including labour hours and material requirements, to refurbish existing fleet and deliver customer-specific modifications in line with drawings and specifications Producing detailed site fix kits to accompany factory shop orders Reviewing project CF08 allocations and associated cost data Composing and placing subcontract orders required for projects Reviewing and advising the sales team on initial pricing documentation Supporting the design team with cost-saving and value engineering initiatives Updating factory scopes with accurate scoping hours following strip-out inspections Assisting in the early stages of projects by identifying material requirements for selected units Actively seeking opportunities to utilise second-hand materials to maximise project margins Organising and coordinating factory project launches as required Supporting the protection of fleet assets, ensuring units are sealed and protected against weather exposure Supporting budget control and promoting adherence to the company's CAPEX process Assisting with the second-hand refurbishment process Liaising with strip-out teams to identify items suitable for refurbishment Liaising with relevant personnel to address health and safety issues Attending uplift projects and completing dilapidation and condition survey reports About You Our client is seeking a proactive and organised individual with strong coordination and communication skills, ideally with experience or knowledge of modular construction or rental fleet operations. You will ideally demonstrate: Good communication and interpersonal skills Strong numerical ability and attention to detail Good IT skills, including Microsoft packages Strong planning and organisational skills The ability to work on your own initiative Knowledge of modular construction (beneficial but not essential) Knowledge of modular products and materials (advantageous) A Level 3 qualification or above in a construction or modular-related discipline (advantageous, but not essential) Training & Development Our client will provide full training for the successful candidate, including: Training on relevant internal systems Training on the company's IT infrastructure and Microsoft packages Ongoing support and development to build sector-specific knowledge Why Apply? This is an excellent opportunity to join a respected modular construction business with a strong rental offering. The role provides exposure to end-to-end project coordination, opportunities to develop technical and commercial skills, and a supportive working environment with long-term career prospects. If you are interested in the above role, please send your cv to (url removed)
Technical Coordinator page is loaded Technical Coordinatorlocations: Brentwoodtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR100848It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson's Eastern division are now looking for a Technical Coordinator to join the Technical team, based in Brentwood, Essex. This role will be focusing on legacy works in the division. Key elements of the role to include: Support the Technical Management team with technical appraisals, where abnormal costings of potential development land are provided within required timescales. Provide cost effective options in physically developing the land where recommended. By ensuring, where requested, that the site can be properly serviced and constructed upon. Support strategic land acquisitions and planning appeals including strategic technical studies, negotiating with statutory Authorities, instructing Consultants and obtaining/vetting their reports. Liaise with statutory authorities with documentation and drawings relevant to the contracts and sites Prepare detailed Design programmes, including the management of the production information to ensure the company meets its business objectives Assist with Technical and Services budgets Feedback all technical design matters encountered during construction to the Technical Managers. Undertaking adequate CPD to maintain Professional Status where appropriate and to be aware of industry changes and developments. Experience and Qualifications: Engineering Technical experience, either from an Architectural Consultancy or Developer background Previous experience within the House Building or Construction sector Degree educated in relevant disciplines, such as Architecture, Design, Planning, Civil Engineering or the Built Environment Excellent attention to detail Experience in dealing with highly complex technical drawings and plans Able to build and maintain relationships with both internal and external partners Building Regulations and NHBC standards knowledge Strong IT skills The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive. As an employer of choice, we offer an extensive range of benefits, to include: Competitive Salary Company Bonus Scheme Car Allowance Private pension Private healthcare and cash plan options 25 days' annual leave Cycle to work scheme Share save scheme Gym membership discountsWe are an inclusive employer; the Company will consider flexible working requests for all roles.We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
16/01/2026
Full time
Technical Coordinator page is loaded Technical Coordinatorlocations: Brentwoodtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR100848It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson's Eastern division are now looking for a Technical Coordinator to join the Technical team, based in Brentwood, Essex. This role will be focusing on legacy works in the division. Key elements of the role to include: Support the Technical Management team with technical appraisals, where abnormal costings of potential development land are provided within required timescales. Provide cost effective options in physically developing the land where recommended. By ensuring, where requested, that the site can be properly serviced and constructed upon. Support strategic land acquisitions and planning appeals including strategic technical studies, negotiating with statutory Authorities, instructing Consultants and obtaining/vetting their reports. Liaise with statutory authorities with documentation and drawings relevant to the contracts and sites Prepare detailed Design programmes, including the management of the production information to ensure the company meets its business objectives Assist with Technical and Services budgets Feedback all technical design matters encountered during construction to the Technical Managers. Undertaking adequate CPD to maintain Professional Status where appropriate and to be aware of industry changes and developments. Experience and Qualifications: Engineering Technical experience, either from an Architectural Consultancy or Developer background Previous experience within the House Building or Construction sector Degree educated in relevant disciplines, such as Architecture, Design, Planning, Civil Engineering or the Built Environment Excellent attention to detail Experience in dealing with highly complex technical drawings and plans Able to build and maintain relationships with both internal and external partners Building Regulations and NHBC standards knowledge Strong IT skills The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive. As an employer of choice, we offer an extensive range of benefits, to include: Competitive Salary Company Bonus Scheme Car Allowance Private pension Private healthcare and cash plan options 25 days' annual leave Cycle to work scheme Share save scheme Gym membership discountsWe are an inclusive employer; the Company will consider flexible working requests for all roles.We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Quickline Communications
Eppleworth, North Humberside
Streetworks Coordinator Apprentice - FTC 18 Months We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online, our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Streetworks Coordinator Apprentice with a genuine interest in planning, coordination and compliance to help us support the delivery of our network build across local communities. Could that be you If learning how to manage permits, support safe streetworks activity and work closely with local authorities gets you out of bed in the morning, and helping projects run smoothly puts a smile on your face then we would love to find out more about you. This is an 18 month fixed term contract, during which you will complete a Level 3 apprenticeship that gives you the skills and knowledge to build a career within streetworks coordination. Here s why you ll love this role • You ll gain hands on experience working with internal teams, contractors and local authorities • You ll learn how to use industry tools including street manager and one network • You ll develop an understanding of permitting, compliance and regulations • You ll be part of a supportive team with regular guidance from the Streetworks Manager • You ll build knowledge that opens doors across construction, utilities and telecoms Here s why you ll be great in this role • You re organised and enjoy keeping on top of multiple tasks • You communicate clearly and professionally with different people • You re eager to learn and work towards a recognised qualification • You have an interest in how roadworks, utilities or infrastructure projects are planned • You take pride in doing things properly and following processes The benefits • Pension 5 percent employer and 5 percent employee contribution • Health cashback scheme claim back prescription, GP and optician costs, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts • 25 days annual leave plus bank holidays, your birthday, house move and wedding day off • Option to buy or sell up to 5 additional days annual leave • Enhanced paternity, maternity and adoption leave • High street shopping discount scheme • Free parking on site • Regular lunch and learns • Social events including summer and end of year celebrations • Customer obsessed awards with regular chances to win Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our applicant tracking system. Any unsolicited CVs sent to Quickline, whether via the careers email address or to any employee, will be considered Quickline property and we are free to contact those candidates directly with no financial obligation. Please note You must have the right to work in the UK in order to be appointed to this role.
15/01/2026
Full time
Streetworks Coordinator Apprentice - FTC 18 Months We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online, our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Streetworks Coordinator Apprentice with a genuine interest in planning, coordination and compliance to help us support the delivery of our network build across local communities. Could that be you If learning how to manage permits, support safe streetworks activity and work closely with local authorities gets you out of bed in the morning, and helping projects run smoothly puts a smile on your face then we would love to find out more about you. This is an 18 month fixed term contract, during which you will complete a Level 3 apprenticeship that gives you the skills and knowledge to build a career within streetworks coordination. Here s why you ll love this role • You ll gain hands on experience working with internal teams, contractors and local authorities • You ll learn how to use industry tools including street manager and one network • You ll develop an understanding of permitting, compliance and regulations • You ll be part of a supportive team with regular guidance from the Streetworks Manager • You ll build knowledge that opens doors across construction, utilities and telecoms Here s why you ll be great in this role • You re organised and enjoy keeping on top of multiple tasks • You communicate clearly and professionally with different people • You re eager to learn and work towards a recognised qualification • You have an interest in how roadworks, utilities or infrastructure projects are planned • You take pride in doing things properly and following processes The benefits • Pension 5 percent employer and 5 percent employee contribution • Health cashback scheme claim back prescription, GP and optician costs, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts • 25 days annual leave plus bank holidays, your birthday, house move and wedding day off • Option to buy or sell up to 5 additional days annual leave • Enhanced paternity, maternity and adoption leave • High street shopping discount scheme • Free parking on site • Regular lunch and learns • Social events including summer and end of year celebrations • Customer obsessed awards with regular chances to win Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our applicant tracking system. Any unsolicited CVs sent to Quickline, whether via the careers email address or to any employee, will be considered Quickline property and we are free to contact those candidates directly with no financial obligation. Please note You must have the right to work in the UK in order to be appointed to this role.
Helpdesk Coordinator Facilities Management (Hard Services) Location: Leeds Salary: £30,000 per annum Contract: Full-time, permanent About the Role We are seeking an organised and proactive Helpdesk Coordinator to join our Facilities Management team, supporting predominantly hard services contracts. Based in Leeds, you will be the first point of contact for service requests, ensuring reactive and planned maintenance jobs are logged, prioritised, and managed efficiently. This is a fast-paced role requiring strong communication skills, attention to detail, and experience within an FM or technical environment. Key Responsibilities Act as the first point of contact for client service requests via phone and email Log, track, and manage reactive and planned maintenance jobs through the CAFM system Prioritise jobs in line with SLAs and contractual requirements Liaise with engineers, subcontractors, and internal teams to coordinate attendance Monitor job progress and ensure timely completion and closure Escalate issues where necessary to ensure service delivery targets are met Maintain accurate records, reports, and documentation Provide a professional and customer-focused service at all times About You Previous experience in a Facilities Management helpdesk role or engineer scheduling Strong understanding of hard services (e.g. M&E, HVAC, building maintenance) Experience using CAFM systems Excellent communication and organisational skills Ability to work under pressure and manage multiple tasks simultaneously Confident dealing with engineers, clients, and stakeholders Good IT skills, including Microsoft Office What We Offer Salary of £30,000 per annum Leeds-based role with a stable, supportive team Opportunity to work within a well-established FM environment Career development and progression opportunities
15/01/2026
Full time
Helpdesk Coordinator Facilities Management (Hard Services) Location: Leeds Salary: £30,000 per annum Contract: Full-time, permanent About the Role We are seeking an organised and proactive Helpdesk Coordinator to join our Facilities Management team, supporting predominantly hard services contracts. Based in Leeds, you will be the first point of contact for service requests, ensuring reactive and planned maintenance jobs are logged, prioritised, and managed efficiently. This is a fast-paced role requiring strong communication skills, attention to detail, and experience within an FM or technical environment. Key Responsibilities Act as the first point of contact for client service requests via phone and email Log, track, and manage reactive and planned maintenance jobs through the CAFM system Prioritise jobs in line with SLAs and contractual requirements Liaise with engineers, subcontractors, and internal teams to coordinate attendance Monitor job progress and ensure timely completion and closure Escalate issues where necessary to ensure service delivery targets are met Maintain accurate records, reports, and documentation Provide a professional and customer-focused service at all times About You Previous experience in a Facilities Management helpdesk role or engineer scheduling Strong understanding of hard services (e.g. M&E, HVAC, building maintenance) Experience using CAFM systems Excellent communication and organisational skills Ability to work under pressure and manage multiple tasks simultaneously Confident dealing with engineers, clients, and stakeholders Good IT skills, including Microsoft Office What We Offer Salary of £30,000 per annum Leeds-based role with a stable, supportive team Opportunity to work within a well-established FM environment Career development and progression opportunities
Assistant Building Manager, Flagship London Office Farringdon Location: Farringdon Street, London Employer: Leading Property Management Consultancy Reporting to: Building Manager Type: Full-time, On-site Salary: £35,000 - £38,000 depending on experience Are you passionate about delivering an unforgettable occupier experience? Do you love the buzz of a busy, premium office building? Ready to take the next step in your Facilities Management career? If so, this is a role you will want to explore. The Opportunity We are hiring an Assistant Building Manager for one of London's most vibrant and modern office buildings. This is not a standard reception role. It is a hybrid position that combines high-end customer experience, community building, social media, events, and hands-on support with facilities and building operations. You will be the heart of the building. The person everyone recognises, trusts and turns to. You will also support the Building Manager with the operational and technical running of the property. This role suits someone already working in assistant building management, workplace or experience management, premium front-of-house, or serviced office operations who wants more responsibility, variety and clear progression. What You Will Be Doing Champion the Experience Deliver a warm, memorable welcome to everyone entering the building Maintain excellent presentation standards across FOH, amenities and common areas Add thoughtful details that surprise and delight, such as seasonal touches or wellbeing extras Build strong, genuine relationships with tenants, visitors and service partners Lead Front-of-House Standards Oversee reception operations and ensure a smooth visitor journey Use smart technology to improve check-in and access experiences Train and guide cover staff to maintain consistent standards Track and report small repairs or improvements and ensure they are resolved quickly Create Community and Engagement Shape the building's personality through events and occupier activities Run the building's Instagram and LinkedIn content Promote local food, retail and wellbeing offers Build opportunities for occupiers to connect, such as wellness sessions or networking socials Support the Building Manager Assist with contractor management, permits and compliance checks Help prepare audits, inspection reports and meeting packs Support small projects and maintenance tasks Gain hands-on exposure to service charge, compliance systems and operational planning Who This Role Will Appeal To Current Assistant Building Managers Looking for a flagship building and a consultancy that will develop your career. Front-of-House or Guest Experience Leads Working in a premium office, hotel or serviced office environment and ready to step into FM. Workplace or Community Managers Who love people, events and engagement but want more operational responsibility. Facilities Coordinators Looking for a step up into a more visible and impactful building role. Ambitious and energetic people Individuals who care about service, take pride in detail, and bring fresh ideas. What You Will Bring A warm, people-first approach Excellent organisation and attention to detail Confidence to suggest improvements and try new ideas Experience in a customer-focused building, hospitality or FM setting A positive attitude towards using technology Basic H&S or compliance knowledge, or willingness to learn (IOSH is desirable) Why This Role Stands Out Work in one of London's most exciting and high-profile office buildings A unique blend of customer experience, community engagement and building management Clear progression into a full Building Manager role Freedom to shape the building's culture and identity Be part of a forward-thinking consultancy that values personality, innovation and service If you are ready to step up in your FM career, or you want a role that combines people, creativity and building operations, we would love to hear from you. Apply now or get in touch for a confidential conversation.
15/01/2026
Full time
Assistant Building Manager, Flagship London Office Farringdon Location: Farringdon Street, London Employer: Leading Property Management Consultancy Reporting to: Building Manager Type: Full-time, On-site Salary: £35,000 - £38,000 depending on experience Are you passionate about delivering an unforgettable occupier experience? Do you love the buzz of a busy, premium office building? Ready to take the next step in your Facilities Management career? If so, this is a role you will want to explore. The Opportunity We are hiring an Assistant Building Manager for one of London's most vibrant and modern office buildings. This is not a standard reception role. It is a hybrid position that combines high-end customer experience, community building, social media, events, and hands-on support with facilities and building operations. You will be the heart of the building. The person everyone recognises, trusts and turns to. You will also support the Building Manager with the operational and technical running of the property. This role suits someone already working in assistant building management, workplace or experience management, premium front-of-house, or serviced office operations who wants more responsibility, variety and clear progression. What You Will Be Doing Champion the Experience Deliver a warm, memorable welcome to everyone entering the building Maintain excellent presentation standards across FOH, amenities and common areas Add thoughtful details that surprise and delight, such as seasonal touches or wellbeing extras Build strong, genuine relationships with tenants, visitors and service partners Lead Front-of-House Standards Oversee reception operations and ensure a smooth visitor journey Use smart technology to improve check-in and access experiences Train and guide cover staff to maintain consistent standards Track and report small repairs or improvements and ensure they are resolved quickly Create Community and Engagement Shape the building's personality through events and occupier activities Run the building's Instagram and LinkedIn content Promote local food, retail and wellbeing offers Build opportunities for occupiers to connect, such as wellness sessions or networking socials Support the Building Manager Assist with contractor management, permits and compliance checks Help prepare audits, inspection reports and meeting packs Support small projects and maintenance tasks Gain hands-on exposure to service charge, compliance systems and operational planning Who This Role Will Appeal To Current Assistant Building Managers Looking for a flagship building and a consultancy that will develop your career. Front-of-House or Guest Experience Leads Working in a premium office, hotel or serviced office environment and ready to step into FM. Workplace or Community Managers Who love people, events and engagement but want more operational responsibility. Facilities Coordinators Looking for a step up into a more visible and impactful building role. Ambitious and energetic people Individuals who care about service, take pride in detail, and bring fresh ideas. What You Will Bring A warm, people-first approach Excellent organisation and attention to detail Confidence to suggest improvements and try new ideas Experience in a customer-focused building, hospitality or FM setting A positive attitude towards using technology Basic H&S or compliance knowledge, or willingness to learn (IOSH is desirable) Why This Role Stands Out Work in one of London's most exciting and high-profile office buildings A unique blend of customer experience, community engagement and building management Clear progression into a full Building Manager role Freedom to shape the building's culture and identity Be part of a forward-thinking consultancy that values personality, innovation and service If you are ready to step up in your FM career, or you want a role that combines people, creativity and building operations, we would love to hear from you. Apply now or get in touch for a confidential conversation.
Role Overview We are seeking a Permit Coordinator to support the administration and coordination of street works notices and permits across operational projects. This is an excellent opportunity for a Permit Coordinator looking to develop a long-term career in operations, with full training provided. Working within a supportive operations team, the Permit Coordinator will play a key role in ensuring works are planned, coordinated and delivered in line with required processes and timescales. Key Responsibilities The Permit Coordinator will process planned and emergency street works notices and permits, with full training provided. Open, track and close permits, ensuring accurate data entry and timely updates across systems. Liaise professionally with Local Authorities, internal teams and third parties to support permit approval and compliance. Coordinate supporting requirements such as parking suspensions, bus stop suspensions and road closures. Monitor permit timelines, flag risks and support compliance to prevent overruns. Maintain organised records and assist with operational and compliance reporting. Provide general administrative support to the wider operations team as required. Experience Previous administrative experience in any sector. Experience in coordination, scheduling or customer service roles is beneficial. Knowledge of street works or NRSWA is desirable but not essential. Skills & Attributes Strong written and verbal communication skills. Excellent organisational and time management ability. High attention to detail and accuracy. Ability to prioritise tasks and meet deadlines. Positive, proactive team player with a willingness to learn. Confident using Microsoft Office and managing data across multiple systems. Qualifications Good working knowledge of Microsoft Excel, Outlook and other MS Office tools. What s on Offer Competitive salary with realistic progression opportunities. 25 days annual leave plus bank holidays. Life assurance and employee wellbeing support. Structured training, mentoring and career development pathways. Inclusive and supportive working environment.
14/01/2026
Full time
Role Overview We are seeking a Permit Coordinator to support the administration and coordination of street works notices and permits across operational projects. This is an excellent opportunity for a Permit Coordinator looking to develop a long-term career in operations, with full training provided. Working within a supportive operations team, the Permit Coordinator will play a key role in ensuring works are planned, coordinated and delivered in line with required processes and timescales. Key Responsibilities The Permit Coordinator will process planned and emergency street works notices and permits, with full training provided. Open, track and close permits, ensuring accurate data entry and timely updates across systems. Liaise professionally with Local Authorities, internal teams and third parties to support permit approval and compliance. Coordinate supporting requirements such as parking suspensions, bus stop suspensions and road closures. Monitor permit timelines, flag risks and support compliance to prevent overruns. Maintain organised records and assist with operational and compliance reporting. Provide general administrative support to the wider operations team as required. Experience Previous administrative experience in any sector. Experience in coordination, scheduling or customer service roles is beneficial. Knowledge of street works or NRSWA is desirable but not essential. Skills & Attributes Strong written and verbal communication skills. Excellent organisational and time management ability. High attention to detail and accuracy. Ability to prioritise tasks and meet deadlines. Positive, proactive team player with a willingness to learn. Confident using Microsoft Office and managing data across multiple systems. Qualifications Good working knowledge of Microsoft Excel, Outlook and other MS Office tools. What s on Offer Competitive salary with realistic progression opportunities. 25 days annual leave plus bank holidays. Life assurance and employee wellbeing support. Structured training, mentoring and career development pathways. Inclusive and supportive working environment.
Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. Head of Event Operations - Exhibitions £70,000 - £75,000 Base up to 15% Bonus Hybrid London The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities Develop a high-performance culture by championing best practices and professional development Building a "one team" ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Responsible for portfolio event delivery - with end to end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end to end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Qualifications / Profile Required An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have expo experience - 1000 Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made
14/01/2026
Full time
Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. Head of Event Operations - Exhibitions £70,000 - £75,000 Base up to 15% Bonus Hybrid London The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities Develop a high-performance culture by championing best practices and professional development Building a "one team" ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Responsible for portfolio event delivery - with end to end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end to end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Qualifications / Profile Required An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have expo experience - 1000 Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
14/01/2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Property Services Repairs Reporting Coordinator A place to make things happen Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required. Salary: £31,313 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. About the role As our Repairs Reporting Coordinator, you'll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You'll: • Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond.• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.• Work closely with contractors and internal teams to ensure accuracy and drive improvements.• Move beyond reactive reporting - help us spot trends, identify opportunities, and shape a proactive approach to repairs.• Support the integrity of our reporting systems and resolve any issues quickly. Why join us? Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role - it's a chance to shape how we deliver repairs and improve lives. You'll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose. Salary The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Proven experience in a maintenance/responsive repairs management environment.• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k+ rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.• Awareness of payment processes, invoice management, and reconciliation.• Ability to analyse and manipulate data, and present clear, concise reports.• Excellent organisational, communication, and prioritisation skills.• Ability to work collaboratively with internal and external teams to improve service delivery.• Numeracy and literacy skills with the confidence to use housing management and operational software. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst REF-
14/01/2026
Full time
Property Services Repairs Reporting Coordinator A place to make things happen Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required. Salary: £31,313 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. About the role As our Repairs Reporting Coordinator, you'll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You'll: • Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond.• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.• Work closely with contractors and internal teams to ensure accuracy and drive improvements.• Move beyond reactive reporting - help us spot trends, identify opportunities, and shape a proactive approach to repairs.• Support the integrity of our reporting systems and resolve any issues quickly. Why join us? Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role - it's a chance to shape how we deliver repairs and improve lives. You'll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose. Salary The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Proven experience in a maintenance/responsive repairs management environment.• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k+ rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.• Awareness of payment processes, invoice management, and reconciliation.• Ability to analyse and manipulate data, and present clear, concise reports.• Excellent organisational, communication, and prioritisation skills.• Ability to work collaboratively with internal and external teams to improve service delivery.• Numeracy and literacy skills with the confidence to use housing management and operational software. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst REF-
Property Services Repairs Reporting Coordinator A place to make things happen Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required. Salary: £31,313 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. About the role As our Repairs Reporting Coordinator, you'll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You'll: • Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond. • Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels. • Work closely with contractors and internal teams to ensure accuracy and drive improvements. • Move beyond reactive reporting - help us spot trends, identify opportunities, and shape a proactive approach to repairs. • Support the integrity of our reporting systems and resolve any issues quickly. Why join us? Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role - it's a chance to shape how we deliver repairs and improve lives. You'll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose. Salary The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Proven experience in a maintenance/responsive repairs management environment. • Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation. • Awareness of payment processes, invoice management, and reconciliation. • Ability to analyse and manipulate data, and present clear, concise reports. • Excellent organisational, communication, and prioritisation skills. • Ability to work collaboratively with internal and external teams to improve service delivery. • Numeracy and literacy skills with the confidence to use housing management and operational software. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst REF-
13/01/2026
Full time
Property Services Repairs Reporting Coordinator A place to make things happen Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required. Salary: £31,313 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. About the role As our Repairs Reporting Coordinator, you'll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You'll: • Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond. • Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels. • Work closely with contractors and internal teams to ensure accuracy and drive improvements. • Move beyond reactive reporting - help us spot trends, identify opportunities, and shape a proactive approach to repairs. • Support the integrity of our reporting systems and resolve any issues quickly. Why join us? Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role - it's a chance to shape how we deliver repairs and improve lives. You'll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose. Salary The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Proven experience in a maintenance/responsive repairs management environment. • Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation. • Awareness of payment processes, invoice management, and reconciliation. • Ability to analyse and manipulate data, and present clear, concise reports. • Excellent organisational, communication, and prioritisation skills. • Ability to work collaboratively with internal and external teams to improve service delivery. • Numeracy and literacy skills with the confidence to use housing management and operational software. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst REF-
Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
13/01/2026
Full time
Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Lettings Coordinator A place to create moments that matter Location : Bradford, Hybrid, 3 days in the office Salary : £28,793 per annum Contract type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Ready to make a real impact and help people find their perfect home? We're on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator! In this role, you'll be at the heart of our mission - marketing Accent's homes and guiding customers through the exciting journey of moving in. You'll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation. But this isn't just about filling homes - it's about creating experiences. You'll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you'll discuss individual circumstances, assess eligibility, and connect customers with the support they need. This is a fast-paced, rewarding role where no two days are the same. You'll need resilience for those conversations that don't lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone's life. If you're ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we'd love to hear from you! Salary The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc REF-
13/01/2026
Full time
Lettings Coordinator A place to create moments that matter Location : Bradford, Hybrid, 3 days in the office Salary : £28,793 per annum Contract type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Ready to make a real impact and help people find their perfect home? We're on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator! In this role, you'll be at the heart of our mission - marketing Accent's homes and guiding customers through the exciting journey of moving in. You'll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation. But this isn't just about filling homes - it's about creating experiences. You'll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you'll discuss individual circumstances, assess eligibility, and connect customers with the support they need. This is a fast-paced, rewarding role where no two days are the same. You'll need resilience for those conversations that don't lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone's life. If you're ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we'd love to hear from you! Salary The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc REF-
Housing Management Coordinator - Band 2 Reference: (phone number removed) Location: Sheppards, Harlow, Essex Contract: Temporary Duration: ASAP - 01 April 2026 Salary: £16.37 Hours: Monday to Friday, 9:00am - 5:00pm Role Overview We are seeking an experienced Housing Management Coordinator (Band 2) . This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement. You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service. Key Responsibilities Housing & Tenancy Management Coordinate rent and service charge collection, managing arrears effectively Enforce tenancy conditions, including formal action up to court proceedings where required Support void management, re-letting rooms promptly to maximise occupancy Carry out defect checks and report, arrange, and monitor repairs Maintain accurate housing management records using internal systems Customer & Resident Engagement Deal with customer queries professionally and efficiently Make welfare calls and carry out ad-hoc and routine property visits Send weekly newsletters and organise/attend residents' meetings Support residents to maintain communal areas and personal living spaces Provide low-level support and signposting where appropriate Health, Safety & Compliance Ensure buildings are health and safety compliant Carry out and record routine safety checks and property risk assessments Ensure properties meet regulatory, quality, and client promise standards Liaise with contractors to ensure works meet contractual requirements Coordination & Partnership Working Work closely with Support Workers, Housing Management Workers, and Managers Coordinate and oversee housing management duties carried out by others Liaise with third-party care and support providers and superior landlords Ensure Service Level Agreements are adhered to and escalated where required Skills, Knowledge & Experience Required Experience working in supported/social housing, property management, or care settings Experience managing rent accounts, arrears, voids, and repairs Basic understanding of housing law (tenancies, evictions) Experience of coordinating or overseeing the work of others Strong organisational skills and ability to manage a caseload Confident using IT systems, spreadsheets, and databases Good written and verbal communication skills Ability to work independently, manage difficult situations, and use initiative Knowledge of health & safety and basic building maintenance Full driving licence and access to own vehicle (essential) Willingness to undertake lone working What We're Looking For Reliable, organised, and proactive Customer-focused with a professional approach Able to balance compliance, income collection, and resident wellbeing Committed to equality, diversity, and safeguarding best practice
13/01/2026
Seasonal
Housing Management Coordinator - Band 2 Reference: (phone number removed) Location: Sheppards, Harlow, Essex Contract: Temporary Duration: ASAP - 01 April 2026 Salary: £16.37 Hours: Monday to Friday, 9:00am - 5:00pm Role Overview We are seeking an experienced Housing Management Coordinator (Band 2) . This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement. You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service. Key Responsibilities Housing & Tenancy Management Coordinate rent and service charge collection, managing arrears effectively Enforce tenancy conditions, including formal action up to court proceedings where required Support void management, re-letting rooms promptly to maximise occupancy Carry out defect checks and report, arrange, and monitor repairs Maintain accurate housing management records using internal systems Customer & Resident Engagement Deal with customer queries professionally and efficiently Make welfare calls and carry out ad-hoc and routine property visits Send weekly newsletters and organise/attend residents' meetings Support residents to maintain communal areas and personal living spaces Provide low-level support and signposting where appropriate Health, Safety & Compliance Ensure buildings are health and safety compliant Carry out and record routine safety checks and property risk assessments Ensure properties meet regulatory, quality, and client promise standards Liaise with contractors to ensure works meet contractual requirements Coordination & Partnership Working Work closely with Support Workers, Housing Management Workers, and Managers Coordinate and oversee housing management duties carried out by others Liaise with third-party care and support providers and superior landlords Ensure Service Level Agreements are adhered to and escalated where required Skills, Knowledge & Experience Required Experience working in supported/social housing, property management, or care settings Experience managing rent accounts, arrears, voids, and repairs Basic understanding of housing law (tenancies, evictions) Experience of coordinating or overseeing the work of others Strong organisational skills and ability to manage a caseload Confident using IT systems, spreadsheets, and databases Good written and verbal communication skills Ability to work independently, manage difficult situations, and use initiative Knowledge of health & safety and basic building maintenance Full driving licence and access to own vehicle (essential) Willingness to undertake lone working What We're Looking For Reliable, organised, and proactive Customer-focused with a professional approach Able to balance compliance, income collection, and resident wellbeing Committed to equality, diversity, and safeguarding best practice
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite. Salary: £14,790 per annum (£16.26 per hour)Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
13/01/2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite. Salary: £14,790 per annum (£16.26 per hour)Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Facilities Administrator Hours: Monday to Friday, Salary: £29,000 Location: Notting Hill, London This will initially be a 12 week temp arrangement with a goal making the temporary post holder to go permanent afterwards Dynamite recruitment is working in partnership with a well-established organisation who are UK based. Due to a busy period out client is looking to recruit a Facilities Administrator/Helpdesk to start as soon as possible. As a Building and Facilities Coordinator , you will be responsible for: Supporting with building inspections (weekly and monthly). Ensuring that there is a safe and compliant workplace, including building fabric, equipment and proactively monitoring the condition of workplaces. Maintain workplace solutions stock levels. Take ownership of actions from building inspections or service requests and create action plans, including full resolution, or escalation. Ensure the safety and wellbeing of people working within our workplaces, working with other central services colleagues to deliver this. Enable the regular occurrence of annual audits (i.e. Fire Risk Assessments, H&S audits), by providing access to sites and relevant documentation. Implementing any recommendations, commissioning necessary works and reporting regularly on progress. Troubleshoot, triage and resolve calls, queries and requests via the Workplace Solutions Helpdesk, complying with SLAs. Escalate to third parties as appropriate. Contribute to any incident response, supporting with Business Continuity activity, working to minimise any impact on our customers. Responsible for the security of the buildings (opening and closing) Support procurement processes, including preparation of specification and tender documents where required. Be responsible for specific facilities services contract management, acting as a primary point of contact, understanding contract requirements, holding regular contract review meetings, escalating issues by exception. Day to day contractor management of all suppliers working onsite (including internal cleaners and Homecare colleagues) ensuring all necessary H&S and procurement requirements are undertaken. Carry out purchasing and invoicing processes in a timely and accurate manner. Understand and comply with Financial and Procurement regulations. The ideal Facilities Coordinator will have/be Good coordination experience Strong communications skills and experience Good administration skills and experience Self-motivated and enthusiastic with a solution focussed, positive can do, will do attitude, putting the customer at the heart of every interaction. Proactive nature and the ability to act upon own initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines. Will have a keen eye for detail. Effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Good experience of Microsoft Office packages including Outlook, Word & Excel Full driving licence and/or the ability to travel in a timely and efficient manner to visit tenants, sites and attend meetings, frequently located in areas not covered by public transport. IOSH would be desirable but isn t essential. MUST BE ABLE TO DRIVE
12/01/2026
Full time
Facilities Administrator Hours: Monday to Friday, Salary: £29,000 Location: Notting Hill, London This will initially be a 12 week temp arrangement with a goal making the temporary post holder to go permanent afterwards Dynamite recruitment is working in partnership with a well-established organisation who are UK based. Due to a busy period out client is looking to recruit a Facilities Administrator/Helpdesk to start as soon as possible. As a Building and Facilities Coordinator , you will be responsible for: Supporting with building inspections (weekly and monthly). Ensuring that there is a safe and compliant workplace, including building fabric, equipment and proactively monitoring the condition of workplaces. Maintain workplace solutions stock levels. Take ownership of actions from building inspections or service requests and create action plans, including full resolution, or escalation. Ensure the safety and wellbeing of people working within our workplaces, working with other central services colleagues to deliver this. Enable the regular occurrence of annual audits (i.e. Fire Risk Assessments, H&S audits), by providing access to sites and relevant documentation. Implementing any recommendations, commissioning necessary works and reporting regularly on progress. Troubleshoot, triage and resolve calls, queries and requests via the Workplace Solutions Helpdesk, complying with SLAs. Escalate to third parties as appropriate. Contribute to any incident response, supporting with Business Continuity activity, working to minimise any impact on our customers. Responsible for the security of the buildings (opening and closing) Support procurement processes, including preparation of specification and tender documents where required. Be responsible for specific facilities services contract management, acting as a primary point of contact, understanding contract requirements, holding regular contract review meetings, escalating issues by exception. Day to day contractor management of all suppliers working onsite (including internal cleaners and Homecare colleagues) ensuring all necessary H&S and procurement requirements are undertaken. Carry out purchasing and invoicing processes in a timely and accurate manner. Understand and comply with Financial and Procurement regulations. The ideal Facilities Coordinator will have/be Good coordination experience Strong communications skills and experience Good administration skills and experience Self-motivated and enthusiastic with a solution focussed, positive can do, will do attitude, putting the customer at the heart of every interaction. Proactive nature and the ability to act upon own initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines. Will have a keen eye for detail. Effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Good experience of Microsoft Office packages including Outlook, Word & Excel Full driving licence and/or the ability to travel in a timely and efficient manner to visit tenants, sites and attend meetings, frequently located in areas not covered by public transport. IOSH would be desirable but isn t essential. MUST BE ABLE TO DRIVE
Due to continued growth, we are seeking a capable, organised, and delivery-focused Business Manager to take ownership of a key service area within the business. As an Equal Opportunity Employer, we welcome applicants from all backgrounds. What matters most is your ability to lead people, manage workflows, and deliver results. As Business Manager, you will have full responsibility for the successful delivery of a portfolio of environmental testing and remediation projects across the UK. You will manage people, processes, and performance, ensuring work is delivered safely, on time, within budget, and to agreed service levels. You will lead a combination of office-based coordinators and field teams, while acting as the senior point of contact for clients and internal stakeholders. This is a hands-on management role suited to someone who is comfortable taking ownership, improving systems, and maintaining high standards. Specialist technical knowledge will be provided. Key Responsibilities Project & Operational Delivery Own the end-to-end delivery of multiple projects simultaneously Ensure projects are delivered on time, within budget, and to required quality standards Maintain accurate records, reporting, and documentation Step in operationally at peak times where needed Commercial & Growth Support Support sales activity through effective client engagement and follow-up Identify opportunities for repeat business and service growth Contribute to tenders, frameworks, and pricing discussions alongside senior leadership People Management Lead, support, and develop field-based operatives and office administrators Recruit, train, and onboard new team members Set clear expectations and manage performance against KPIs Promote safe working practices and a positive team culture Client & Stakeholder Management Act as the primary contact for key clients Deliver a professional, structured, and responsive service Build long-term relationships based on trust and reliability Represent the business in meetings, presentations, and events Systems, Compliance & Process Ensure accurate use of CRM and case management systems Maintain compliance with Health & Safety, data protection, and company procedures Keep up to date with relevant building and environmental regulations (training provided) What We're Looking For Essential Proven experience in people management and project delivery (3+ years) Strong organisational skills with a process-driven mindset Experience managing field-based or multi-skilled operational teams Confident communicator with clients, colleagues, and senior stakeholders Strong understanding of Health & Safety in an operational environment Full UK driving licence Desirable (but not essential) Experience in environmental services, construction, maintenance, or compliance-led industries Sales or commercial exposure within a service-based business Familiarity with CRM or job management systems Personal Attributes Calm, professional, and pragmatic Reliable, detail-oriented, and delivery-focused Comfortable taking ownership and accountability Approachable leadership style with clear expectations Adaptable and solutions-focused If you are a capable manager who enjoys leading people, improving processes, and delivering quality work, we d like to hear from you. Apply now and be part of Mouldex s next phase of growth. Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay Licence/Certification: Driving Licence (preferred) Work Location: In person About Us Mouldex Ltd is a well-established, professionally managed, and growing environmental services company operating across the UK. We help clients protect buildings and occupants through specialist ventilation, moisture control, and environmental risk solutions. We pride ourselves on being practical, people-focused, and process-driven. Our teams deliver high-quality work to clear standards, within agreed timescales, and with excellent customer care.
11/01/2026
Full time
Due to continued growth, we are seeking a capable, organised, and delivery-focused Business Manager to take ownership of a key service area within the business. As an Equal Opportunity Employer, we welcome applicants from all backgrounds. What matters most is your ability to lead people, manage workflows, and deliver results. As Business Manager, you will have full responsibility for the successful delivery of a portfolio of environmental testing and remediation projects across the UK. You will manage people, processes, and performance, ensuring work is delivered safely, on time, within budget, and to agreed service levels. You will lead a combination of office-based coordinators and field teams, while acting as the senior point of contact for clients and internal stakeholders. This is a hands-on management role suited to someone who is comfortable taking ownership, improving systems, and maintaining high standards. Specialist technical knowledge will be provided. Key Responsibilities Project & Operational Delivery Own the end-to-end delivery of multiple projects simultaneously Ensure projects are delivered on time, within budget, and to required quality standards Maintain accurate records, reporting, and documentation Step in operationally at peak times where needed Commercial & Growth Support Support sales activity through effective client engagement and follow-up Identify opportunities for repeat business and service growth Contribute to tenders, frameworks, and pricing discussions alongside senior leadership People Management Lead, support, and develop field-based operatives and office administrators Recruit, train, and onboard new team members Set clear expectations and manage performance against KPIs Promote safe working practices and a positive team culture Client & Stakeholder Management Act as the primary contact for key clients Deliver a professional, structured, and responsive service Build long-term relationships based on trust and reliability Represent the business in meetings, presentations, and events Systems, Compliance & Process Ensure accurate use of CRM and case management systems Maintain compliance with Health & Safety, data protection, and company procedures Keep up to date with relevant building and environmental regulations (training provided) What We're Looking For Essential Proven experience in people management and project delivery (3+ years) Strong organisational skills with a process-driven mindset Experience managing field-based or multi-skilled operational teams Confident communicator with clients, colleagues, and senior stakeholders Strong understanding of Health & Safety in an operational environment Full UK driving licence Desirable (but not essential) Experience in environmental services, construction, maintenance, or compliance-led industries Sales or commercial exposure within a service-based business Familiarity with CRM or job management systems Personal Attributes Calm, professional, and pragmatic Reliable, detail-oriented, and delivery-focused Comfortable taking ownership and accountability Approachable leadership style with clear expectations Adaptable and solutions-focused If you are a capable manager who enjoys leading people, improving processes, and delivering quality work, we d like to hear from you. Apply now and be part of Mouldex s next phase of growth. Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay Licence/Certification: Driving Licence (preferred) Work Location: In person About Us Mouldex Ltd is a well-established, professionally managed, and growing environmental services company operating across the UK. We help clients protect buildings and occupants through specialist ventilation, moisture control, and environmental risk solutions. We pride ourselves on being practical, people-focused, and process-driven. Our teams deliver high-quality work to clear standards, within agreed timescales, and with excellent customer care.
Join Our Team as a Contracts Manager! Location: North West Contract Type: Permanent Driving Required: Yes Are you passionate about making a positive impact on housing and sustainability? Do you thrive in a dynamic environment where your expertise can drive meaningful change? If so, we invite you to apply for the role of Contracts Manager within our Asset Management team! Our mission is to ensure that homes are safe, warm, and sustainable for generations to come. As the Contracts Manager, you'll play a crucial role in leading our Warm Homes Programme, overseeing contracts from initial procurement to practical completion, ensuring quality, compliance and value for money. What You'll Do: Lead the Warm Homes Programme: Manage contracts and ensure successful delivery, while minimising disruption to residents. Ensure Compliance: Oversee the administration of Principal Contractors and Retrofit Assessment service providers. Manage Budgets: Achieve annual budgets and milestones in accordance with financial regulations. Strengthen Partnerships: Collaborate with external partners and other stakeholders to secure funding and drive energy efficiency initiatives. Support Staff Development: Lead a team including a Building Surveyor, Customer Liaison Officer and Sustainability Coordinator, ensuring performance aligns with corporate objectives. Drive Process Improvements: Enhance working methods and systems to maximise performance, quality standards, and customer care. Health and Safety Oversight: Conduct risk assessments and monitor health and safety during project delivery. What We're Looking For: Qualifications: Higher education in construction, project management, quantity surveying, or a related field. Experience: Proven track record in contract management within property, construction, or asset management, ideally at a senior level. Knowledge: Familiarity with retrofit principles and funding schemes like SHDF, ECO, and LAD is desirable. Skills: Excellent communication, organisational skills, and proficiency in Microsoft Office (especially Excel). Personal Qualities: Resilient, empathetic, and committed to personal development, with a strong sense of integrity and professionalism. Why Join Us? Hybrid Working: Enjoy a flexible work environment that promotes work-life balance. Professional Development: Opportunities for personal and professional growth in property asset management and sustainability. Supportive Team Culture: Work within a vibrant team that values diversity and fosters a positive working atmosphere. Contact Liam Jones on (phone number removed) for further information.
10/01/2026
Full time
Join Our Team as a Contracts Manager! Location: North West Contract Type: Permanent Driving Required: Yes Are you passionate about making a positive impact on housing and sustainability? Do you thrive in a dynamic environment where your expertise can drive meaningful change? If so, we invite you to apply for the role of Contracts Manager within our Asset Management team! Our mission is to ensure that homes are safe, warm, and sustainable for generations to come. As the Contracts Manager, you'll play a crucial role in leading our Warm Homes Programme, overseeing contracts from initial procurement to practical completion, ensuring quality, compliance and value for money. What You'll Do: Lead the Warm Homes Programme: Manage contracts and ensure successful delivery, while minimising disruption to residents. Ensure Compliance: Oversee the administration of Principal Contractors and Retrofit Assessment service providers. Manage Budgets: Achieve annual budgets and milestones in accordance with financial regulations. Strengthen Partnerships: Collaborate with external partners and other stakeholders to secure funding and drive energy efficiency initiatives. Support Staff Development: Lead a team including a Building Surveyor, Customer Liaison Officer and Sustainability Coordinator, ensuring performance aligns with corporate objectives. Drive Process Improvements: Enhance working methods and systems to maximise performance, quality standards, and customer care. Health and Safety Oversight: Conduct risk assessments and monitor health and safety during project delivery. What We're Looking For: Qualifications: Higher education in construction, project management, quantity surveying, or a related field. Experience: Proven track record in contract management within property, construction, or asset management, ideally at a senior level. Knowledge: Familiarity with retrofit principles and funding schemes like SHDF, ECO, and LAD is desirable. Skills: Excellent communication, organisational skills, and proficiency in Microsoft Office (especially Excel). Personal Qualities: Resilient, empathetic, and committed to personal development, with a strong sense of integrity and professionalism. Why Join Us? Hybrid Working: Enjoy a flexible work environment that promotes work-life balance. Professional Development: Opportunities for personal and professional growth in property asset management and sustainability. Supportive Team Culture: Work within a vibrant team that values diversity and fosters a positive working atmosphere. Contact Liam Jones on (phone number removed) for further information.
About Masterfix Masterfix is one of London s leading property maintenance and technical services companies, trusted across prime residential, mixed-use, and commercial environments. We are recognised for combining engineering excellence with outstanding customer care delivering responsive, reliable service 24/7, 365 days a year. We are now seeking an experienced Customer Experience Manager to sit at the heart of our operation, leading both customer relationships and engineer performance, while ensuring commercially sound, high-quality service delivery. The Role This is a hands-on role responsible for end-to-end service delivery, combining customer management, engineer leadership, and commercial oversight. You will manage key client relationships while also leading engineers and service partners ensuring jobs are scoped correctly, estimates are accurate and competitive, and work is delivered efficiently and transparently. This role is ideal for someone with a trade background or extensive experience in a technical maintenance environment, who understands how to balance quality, cost, and customer expectations. Key Responsibilities Customer & Client Management Act as the senior point of contact for clients, managing expectations and building trusted, long-term relationships Own the customer journey from initial enquiry through to job completion and follow-up Resolve escalations professionally, ensuring outcomes align with service standards and commercial objectives Support contract reviews, renewals, and performance meetings Engineer & Team Management Lead, motivate, and manage engineers and service partners Ensure engineers are correctly allocated, fully briefed, and supported to deliver first-time fixes Drive high standards of professionalism, communication, and workmanship Work closely with coordinators and administrators to maintain smooth daily operations Estimating, Cost Control & Commercial Oversight Prepare, review, and approve accurate estimates and quotations, ensuring clarity, consistency, and value for money Ensure estimates are based on correct scope, labour, materials, and access requirements Balance competitive pricing with margin protection and service quality Provide clear cost breakdowns and explanations to clients where required Review job performance against estimates and identify opportunities to improve pricing accuracy Operational Excellence Ensure work orders, scheduling, and compliance documentation are accurate and complete Monitor KPIs including response times, first-time fix rates, customer satisfaction, and commercial performance Identify inefficiencies, risks, and service improvements across the operation What We re Looking For Essential Proven experience in property maintenance, building services, or a trade-led environment Background as a tradesperson or significant experience managing engineers and technical teams Experience producing or reviewing estimates and quotations Strong commercial awareness with a focus on value for money Excellent communication skills with the ability to manage both clients and engineers effectively Desirable Experience in prime residential, residential developments, or mixed-use buildings Understanding of compliance, reporting, and planned/reactive maintenance environments Leadership experience within operations or service delivery roles Why Join Masterfix Join one of London s most respected maintenance providers Senior role with genuine influence over service quality and commercial performance Exposure to high-value properties and complex technical environments Competitive salary based on experience Clear opportunity for progression as the business continues to grow
09/01/2026
Full time
About Masterfix Masterfix is one of London s leading property maintenance and technical services companies, trusted across prime residential, mixed-use, and commercial environments. We are recognised for combining engineering excellence with outstanding customer care delivering responsive, reliable service 24/7, 365 days a year. We are now seeking an experienced Customer Experience Manager to sit at the heart of our operation, leading both customer relationships and engineer performance, while ensuring commercially sound, high-quality service delivery. The Role This is a hands-on role responsible for end-to-end service delivery, combining customer management, engineer leadership, and commercial oversight. You will manage key client relationships while also leading engineers and service partners ensuring jobs are scoped correctly, estimates are accurate and competitive, and work is delivered efficiently and transparently. This role is ideal for someone with a trade background or extensive experience in a technical maintenance environment, who understands how to balance quality, cost, and customer expectations. Key Responsibilities Customer & Client Management Act as the senior point of contact for clients, managing expectations and building trusted, long-term relationships Own the customer journey from initial enquiry through to job completion and follow-up Resolve escalations professionally, ensuring outcomes align with service standards and commercial objectives Support contract reviews, renewals, and performance meetings Engineer & Team Management Lead, motivate, and manage engineers and service partners Ensure engineers are correctly allocated, fully briefed, and supported to deliver first-time fixes Drive high standards of professionalism, communication, and workmanship Work closely with coordinators and administrators to maintain smooth daily operations Estimating, Cost Control & Commercial Oversight Prepare, review, and approve accurate estimates and quotations, ensuring clarity, consistency, and value for money Ensure estimates are based on correct scope, labour, materials, and access requirements Balance competitive pricing with margin protection and service quality Provide clear cost breakdowns and explanations to clients where required Review job performance against estimates and identify opportunities to improve pricing accuracy Operational Excellence Ensure work orders, scheduling, and compliance documentation are accurate and complete Monitor KPIs including response times, first-time fix rates, customer satisfaction, and commercial performance Identify inefficiencies, risks, and service improvements across the operation What We re Looking For Essential Proven experience in property maintenance, building services, or a trade-led environment Background as a tradesperson or significant experience managing engineers and technical teams Experience producing or reviewing estimates and quotations Strong commercial awareness with a focus on value for money Excellent communication skills with the ability to manage both clients and engineers effectively Desirable Experience in prime residential, residential developments, or mixed-use buildings Understanding of compliance, reporting, and planned/reactive maintenance environments Leadership experience within operations or service delivery roles Why Join Masterfix Join one of London s most respected maintenance providers Senior role with genuine influence over service quality and commercial performance Exposure to high-value properties and complex technical environments Competitive salary based on experience Clear opportunity for progression as the business continues to grow