118 jobs found

Inbound Customer Service Manager Salary: up to £60,000 DOE Location: Cambridge Sector: Building Services (Domestic & Commercial) Important: Unfortunately, our client is unable to offer visa sponsorship for this role. Only candidates with the existing right to work in the UK should apply. We are recruiting on behalf of a well-established building services company seeking an experienced Inbound Customer Service Manager to lead their customer contact function. This role will manage a team of five customer service coordinators , handling inbound customer enquiries via phone and written channels. The successful candidate will play a key role in delivering a high-quality customer experience while working closely with operational teams across plumbing, electrical, air conditioning and general building services. Sector relevant expereince is not essential. The Role Reporting directly to the Managing Director, the Inbound Customer Service Manager will be responsible for the day-to-day performance of the inbound customer service team, ensuring service levels, response times and customer satisfaction targets are consistently met. This is a hands-on management role suited to someone with strong people leadership skills and experience in inbound service environments. Key Responsibilities Lead, manage and motivate a team of 5 inbound customer service coordinators Oversee all inbound enquiries (telephone, email and written correspondence) Act as the escalation point for complex customer queries and complaints Ensure clear communication with customers regarding job progress, scheduling and outcomes Liaise closely with engineering and operational teams to ensure efficient service delivery Monitor workloads, scheduling and service requests to meet customer expectations Recruit, onboard and train new team members as required Conduct regular performance reviews, coaching sessions and team meetings Review work orders, invoices and time reports for accuracy and billing support Identify and implement improvements to customer service processes and workflows Attend senior management meetings and provide service performance updates Candidate Profile Proven experience managing an inbound customer service or contact centre team Strong customer service background within a fast-paced, service-led environment Excellent communication skills with confidence handling escalations and complaints A people-focused manager who can coach, motivate and develop a team Highly organised with strong attention to detail and ability to manage competing priorities Comfortable using CRM, scheduling or job management systems Competent with MS Office (Word, Excel, Outlook) Experience within building services, trades, facilities management or similar sectors is advantageous but not essential Able to work under pressure and manage customer expectations effectively What s on Offer Salary up to £60,000 depending on experience Senior, visible role within a growing and well-established business Opportunity to shape and improve the customer service function Supportive leadership team and long-term career progression If you would like to know more, get in touch with Harry Severn at ARC - (url removed)

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role We re looking for a highly organised and proactive Mobilisation Coordinator to support the successful planning, coordination, and delivery of new contract mobilisations across our Repairs & Maintenance and Voids operations. Acting as a central point of coordination between project teams, operational delivery, and client stakeholders, you will help ensure that all people, processes, systems, and resources are fully aligned for a smooth transition from contract award to go-live. This role is essential in setting our teams up for success and ensuring clients receive a seamless, high-quality service from day one. This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. Responsibilities Mobilisation Planning & Delivery Coordinate and deliver end-to-end mobilisation plans, tracking milestones, timelines, risks, and dependencies. Support full operational readiness, ensuring people, processes, systems, assets, and compliance requirements are in place ahead of service launch. Maintain accurate documentation, progress trackers, audit trails, and compliance records to demonstrate readiness. Monitor mobilisation performance against KPIs and escalate risks promptly. Identify potential delays or challenges and support contingency planning. Cross-Functional Coordination Work closely with Operational, HR, IT, Fleet, Procurement, Commercial, Training and Compliance teams to deliver joined-up mobilisation activity. Support the recruitment, onboarding, and training of operatives and administrative staff in line with contract requirements. Align mobilisation outputs with internal standards and client expectations, ensuring quality, health & safety, and compliance measures are met. Track resource utilisation and highlight risks or inefficiencies impacting commercial commitments. Client & Stakeholder Engagement Support the Contract Manager as a key contact for clients during mobilisation, providing updates and ensuring expectations are managed. Assist in delivering a smooth customer experience throughout the transition period, responding to operational queries promptly. Facilitate effective communication and knowledge transfer between mobilisation teams and business-as-usual operations. Contribute to post-mobilisation reviews, capturing lessons learned to enhance future mobilisations. Requirements Understanding of project mobilisation and operational readiness principles. Experience with risk, issue, and action tracking in complex operational environments. Awareness of social housing compliance requirements, health & safety, and KPI frameworks. Excellent organisational and project coordination skills, able to manage multiple workstreams. Strong communication and stakeholder engagement abilities at all levels. High attention to detail and the ability to work effectively under pressure. Benefits £45,000 to £50,000 Depending upon Experience Pension and life assurance 23 days holiday + bank holidays Perkbox (free coffees, cinema tickets, discounts & more) 1 paid volunteer day each year £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Repairs Coordinator Holytown About the Role My client are a well-established housing maintenance contractor delivering high-quality responsive repairs and planned maintenance services to social housing providers. Due to continued growth, we are seeking an organised and proactive Repairs Coordinator to join their team based in Holytown. This is a fast-paced role where you will be the key link between tenants, clients, and our operatives, ensuring repair works are scheduled efficiently and completed to a high standard. Key Responsibilities Scheduling and coordinating reactive and planned maintenance works Liaising with tenants to arrange appointments and provide updates Allocating jobs to operatives and subcontractors based on priority and location Monitoring job progress to ensure SLAs and KPIs are met Raising and processing works orders Handling incoming calls and emails in a professional manner Updating internal systems accurately and in real time Supporting the Contracts Manager and wider operations team About You Previous experience in a repairs, maintenance, or scheduling role (social housing experience desirable) Strong organisational and time management skills Excellent communication skills, both written and verbal Ability to work under pressure in a busy environment Good IT skills, including experience with scheduling systems Customer-focused with a problem-solving mindset What We Offer Competitive salary (dependent on experience) 28 days holiday (including bank holidays) Pension scheme Ongoing training and development Supportive team environment Opportunity to grow within a reputable and expanding business Why Join Us? You ll be part of a dedicated team delivering essential services to local communities. Your role will directly impact tenant satisfaction and the smooth running of housing repairs across the region. If you are organised, motivated, and ready to take the next step in your career, we would love to hear from you. Apply now by submitting your CV and a short covering statement outlining your suitability for the role.

We are currently recruiting for a Project Coordinator, to join a busy construction business based in Wolverhampton The role will involve strong customer care and administration - dealing with clients and engineers, booking in appointments, keeping the customer updated, liaising with the engineer and any problems on site and all dealing with the relevant paperwork and administration Monday - Friday 9am-5pm

A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required.Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.REF-

Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Yearly salary is between 31,000 - 33,000 . Duties: Breakdown issues reported into specific defects Produce relevant remedial work instructions Keep purchasers regularly updated regarding the progress of individual issues Deal with all administrative functions as directed by other team members Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure Benefits: 31,000 - 33,000 per annum Parking 25 days holiday plus bank holidays Life Insurance Death in service Pension Experience required: Previous new build, new homes customer care, housing, social housing experience Ability to multi-task and remain calm under pressure Excellent communication skills, both verbal and written Good eye for detail Excellent empathy and professionalism but also able to be assertive Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.

Housing Repairs Coordinator North London Temporary Position Monday - Friday 36 hour per week (Hybrid) 18.24 paye per hour Social Housing Experence Required Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team. Housing Repairs - Fantastic Company and Team to work with Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment Duties - Housing Repairs Coordinator To diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments. Experience of working in a contact centre answering a high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner, delivering a high standard of customer care using the appropriate greeting (including name), adapting methods of communication to meet customer needs, and ensuring that a positive image of the client is projected. Excellent communication skills to liaise with other departments, agencies, and contractors as appropriate. Experience of accurately processing service requests in line with policy and providing advice and information to customers, ensuring all service requests are processed to the client's performance standards, policies, and procedural guidelines, including statutory requirements, and complying with the Data Protection Act and the Freedom of Information Act. To work proactively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To undertake training, supervision, seminars, meetings, and other events designed to improve communication and support the effective development of the post holder and service area. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To comply at all times with the Code of Conduct.

Exciting Opportunity: Customer Facing Co-ordinator (Voids & Planned) - Loughton, Essex We are working with a leading housing organisation to recruit a Customer Facing Co-ordinator (Voids & Planned) based in Loughton, Essex . This is a fantastic opportunity for a proactive and organised individual to join a collaborative team and make a real impact. The Role: As a Customer Facing Co-ordinator, you will play a pivotal role in planning and coordinating the refurbishment of both vacant and occupied properties, ensuring works are completed efficiently, on time, and within budget. You will liaise with colleagues, contractors, and customers to deliver an excellent service. Salary & Benefits: Salary: £28,000 per annum Performance-related cash bonus up to 15% of salary Pension contributions: 7% of salary Life Insurance: 4x annual salary Holiday: 25 days per year plus bank holidays Key Responsibilities: Plan and schedule works using ICT Total Mobile Connect for in-house operatives and partner contractors. Act as the main point of contact for clients, providing updates on progress, delays, and completion times. Ensure materials are available and ordered in a timely manner. Liaise with Maintenance Supervisors and Working Supervisors to ensure quality and specifications are met. Communicate with customers regarding planned works and provide aftercare for any reported defects. Manage debt clearance processes with energy utility providers. Develop efficiencies in the refurbishment process and contribute to cost-saving initiatives. Provide cover for administration and phone support as required. Demonstrate governance, operational effectiveness, and maintain high standards of performance, safety, and equality. Participate in projects to deliver effective services for the organisation, partners, and community. Required Skills & Knowledge: Strong knowledge of general maintenance and repairs, with the ability to plan works on a trade-related basis. Understanding of social housing voids processes and planned maintenance. Excellent communication and customer service skills. Ability to prioritise work under tight deadlines to minimise void turnaround and rental loss. Professional approach when working with colleagues, customers, and partners. Good ICT skills, including MS Office, particularly Excel. Qualifications & Experience: Relevant qualification or equivalent work experience. Experience in a maintenance-related environment with planning responsibilities. Previous experience in social housing voids or planned maintenance management is desirable. Familiarity with dynamic scheduling tools such as Connect or DRS. Proven problem-solving skills and ability to build strong relationships with clients, contractors, and maintenance teams. This is an exciting opportunity for someone looking to make a difference in a customer focused role with a supportive and dynamic team. If you have the skills and experience required for this role, we want to hear from you!

Technical Coordinator Residential Housebuilding An opportunity has arisen for a Technical Coordinator to join a busy residential development team, supporting the delivery of new-build housing projects from planning through construction. This role would suit someone with strong technical awareness, excellent organisation skills, and a desire to progress their career within the housebuilding sector. The Role Provide day-to-day technical support to the regional technical and operational teams throughout the construction process Coordinate consultants to ensure design information is delivered accurately and in line with programme requirements Manage the issue of technical and design information to internal teams and external stakeholders Oversee Building Regulations and warranty submissions, including the discharge of conditions Liaise with internal departments, consultants, suppliers, and subcontractors to achieve approvals Support the sales team with drawings and specification information for customer communication Coordinate utility providers, including design approvals, quotations, and required agreements The Ideal Candidate Relevant qualification or proven experience within technical, design, or planning functions Good understanding of planning processes, development procurement, and regulatory frameworks Sound technical knowledge with strong commercial and financial awareness Familiar with planning policy, systems, and codes of practice affecting residential development Proficient in AutoCAD and Microsoft Office Knowledge of warranty providers such as NHBC, LABC, or similar Well organised, adaptable, and able to manage multiple priorities Strong verbal and written communication skills What's on Offer Competitive salary and benefits package Company car or car allowance Bonus scheme Enhanced annual leave plus bank holidays Pension, life assurance, and private healthcare options Employee discount and wellbeing schemes Long-term career development opportunities Linsco is acting as an Employment Agency in relation to this vacancy.

Fraser Edwards are recruiting on behalf of a well-established Facilities Management company for a Planner & Scheduler to join their team. This is a busy, office-based coordination role responsible for managing both Planned Preventative Maintenance (PPM) and reactive maintenance works across multiple contracts, including railway environments. You will play a key part in ensuring engineers are effectively scheduled, jobs are accurately logged, and service level agreements are consistently achieved. Duties: Planning, scheduling and reallocating PPM and reactive maintenance works Raising remedial and reactive jobs as required Logging faults received via phone and email onto the CAFM system Monitoring jobs through to completion, ensuring KPIs and SLAs are met Liaising daily with engineers, subcontractors and clients Reviewing and checking engineer worksheets for accuracy Chasing outstanding paperwork and closing down completed jobs Producing client reports and performance spreadsheets within set deadlines Managing shared mailboxes and handling incoming and outgoing calls The role covers fabric, mechanical and electrical maintenance, so previous experience within Facilities Management or a similar environment would be advantageous. The Ideal Candidate Previous experience as a Planner, Scheduler or Maintenance Coordinator Experience planning and allocating engineers Knowledge of facilities maintenance (desirable) Experience using CAFM systems Strong administrative skills and attention to detail Excellent communication and customer service skills Ability to work under pressure and prioritise effectively Proactive, professional and self-motivated Role details: Monday to Friday 40 hours per week Office-based role Free on-site parking Career progression opportunities

Job Code: Customer Service Coordinator Reporting to: Customer Service Manager/Head of Customer Service Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover. Ensure customers experience a smooth transition from sales to after-sales Liaise with customers on the reporting of issues and defects Assist in organising and coordinating the direct maintenance operatives Work closely with external contractors Assist in managing defects to an effective resolution Complete end of DLP works to secure release of MGD Certificates and retention's Work within the team to maintain a high standard of customer Managing the Process Set up new contracts on internal CRM systems Maintain the individual development files, e.g upload Handover Certificates, Correspondence and enter handover dates for HA plots. Take telephone calls from our clients and customers reporting defects. Respond to client and customer emails. Liaise with our contractors in getting defects completed within the given priorities. Keep customers informed until the defects are resolved and book appointments for maintenance operatives as required. Raise work schedules on our CRM system. Record and schedule work from end of DLP inspections (12 month inspections). Send out appointment letters for DLP maintenance works. Send weekly SMS appointment reminders. Organise Maintenance Operatives Weekly Work Diary and Schedules. Provide monthly report on DLP schedules in order to close off contracts and secure release of MGD certificate and retentions. Liaise with the Customer Care Manager. Health and Safety - All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others. Employees also have specific responsibilities as set out in the Company Health and Safety Policy. Equality & Diversity - All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory. Serving the Customer (Internal & External) Develop relationships with our clients and customers Provide feedback on defects to the Customer Care Manager and interdepartmental when required Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence.

Job Title: Project Manager - Property Repairs (Insurance Perils) Location: Peterborough Salary: 40 - 45k + Performance Bonus (OTE 55k+) Job type: Full Time, Permanent Welcome to Westone, specialists in property refurbishment and developments. Our long serving, experienced staff enable us to ensure the best of workmanship completed on every job. Based in Peterborough, Westone are able to cover the entire East Anglia and further regions when needed. About the Role: We are expanding our Insurance Repairs division and are seeking an experienced Project Manager to manage property repairs following insurance perils such as escape of water, storm, impact, flood, fire and malicious damage. This is a turnkey, end-to-end role. You will take full ownership of each claim from initial survey through to final account reconciliation, ensuring repairs are delivered safely, efficiently, compliantly, and profitably. What You'll Be Doing: End-to-End Project Delivery Attend damaged properties to carry out initial surveys and produce accurate scopes of work Prepare schedules, materials lists and secure contractor quotations Allocate and coordinate multiple trades, ensuring work is completed to a high standard and within agreed timescales Monitor and control project finances, variations, and commercial performance from instruction to final account Provide clear, timely communication and progress updates to clients, policyholders, loss adjusters and all other stakeholders Complete final account reconciliation, securing sign-off and closing jobs in line with procedures Health & Safety and Compliance Produce and maintain job-specific H&S documentation, including RAMS, CPPs and risk assessments Ensure full CDM compliance, including contractor management, principal contractor duties (where applicable), and safety controls on site Undertake site checks to ensure safe working practices and rectify non-conformances promptly Systems & Reporting Maintain accurate and timely updates on client portals and internal management systems Ensure all notes, documents, photos and evidence are uploaded and compliant with client SLAs Use company systems to record progress, financial data, variations, and audit requirements About you: We're looking for someone who takes complete ownership of the project lifecycle and understands the demands of insurance repair environments. You will be a strong fit if you have: Experience in insurance repairs, construction project management, or property refurbishment Ability to survey properties, diagnose defects, and build accurate scopes Strong knowledge of Health & Safety, RAMS, and CDM 2015 Confident trade coordination and supply-chain management skills Good commercial awareness and experience managing budgets or project financials Strong communication skills with a customer-focused approach Ability to juggle multiple live projects with competing deadlines What We Offer Competitive base salary 40-45K Performance-based bonus (realistic OTE 55k+) Career development and progression pathways Supportive team culture and modern systems Exposure to a wide variety of insurance-related building projects Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Insurance Project Management, Project Estimator, Project Planning, Repairs Surveyor, Senior Project Coordinator, Senior Project Lead, Construction Projects, Building Surveyor, Insurance Repairs Manager, Construction Project Manager, Property Repairs Project Manager may also be considered for this role.

This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Helpdesk Coordinator/Administrator We are looking for a Co-ordinator/Administrator who will be responsible for the day-to-day management/scheduling of the maintenance portfolio of varied client s properties, ensuring high levels of customer service. Administrators Key Responsibilities: Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals: Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests. Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out. Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases. Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion. Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required. Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals. Skills\Experience Required: Strong communication skills and the ability to work well in a team; Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail. Due to our location being based at Blackburn, candidates must be able to travel to this location daily. Administrators hours of work will be Monday-Friday 8am-5pm with a 1-hour lunch break. At 1Call, our employees are pivotal to our success and will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following: Competitive salary, dependent on experience; 28 days paid holiday; Uniform provided; Excellent career development opportunities; A friendly and supportive team atmosphere. About Us: At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers. So, if you are looking for a role that is fast-paced and exciting - where no two days are the same, then apply for this Administrator role.

Training Coordinator Location: Hemel Hempstead Salary: 26,000 Hours: Monday - Friday, 9:00am - 5:00pm Full-Time Permanent Office-Based We are working with a well-established and respected training provider who deliver accredited programmes across specialist industries nationwide. Due to continued growth, they are looking to appoint a confident and proactive Training Administrator to join their friendly and supportive team. This is a varied role suited to someone who enjoys speaking with people, coordinating schedules and ensuring training programmes run smoothly from start to finish. The Role As Training Administrator, you will be responsible for supporting customers and training providers, coordinating course bookings and maintaining accurate records. You will play a key part in ensuring a high standard of service is delivered at all times. Key duties include: Responding to telephone and email enquiries in a professional and timely manner Coordinating and maintaining the training calendar Matching enquiries to suitable courses and promoting upcoming availability Supporting course confirmations and general administration Liaising with external training providers and internal teams Preparing training materials and ensuring rooms are set up when required Processing documentation relating to training accreditations and certification Maintaining stock records and assisting with invoice processing About You The successful candidate will be: Confident and professional on the phone Proactive and forward-thinking Comfortable speaking with a wide range of people, including individuals where English may not be their first language Patient, clear and supportive in communication Organised with strong attention to detail Confident using Microsoft Office and Outlook Commercially aware, with the ability to identify opportunities to promote or upsell relevant courses Relationship-focused, with a long-term client mindset This is a fantastic opportunity for someone who enjoys administration but also wants a role that involves customer interaction, relationship building and business support. If you are organised, personable and keen to grow within a professional training environment, we would love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

We are looking for a Void Co Ordinator for a role based in East London Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service If yes, then look no further our Repairs & Maintenance team are looking for a Void Coordinator to help the team provide vital administrative support. Responsibilities • Coordinating and administering void property repairs and maintenance, including job validation, invoicing, and work order management. • Ensuring works comply with legislation, health and safety, and organisational standards while meeting SLAs and KPIs. • Maintaining accurate records and documentation to support audit and compliance requirements. • Identifying and mitigating risks in service delivery, working with internal and external stakeholders to resolve issues. • Communicating effectively with tenants throughout the works process and supporting complaint resolution. We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people so we ll support you to gain the skills you need to develop your career with us. Please send cv to (url removed) or call (phone number removed)

Helpdesk Supervisor - Facilities Management Location: Central London Salary: Up to 45,000 + Hybrid working Contract: Monday - Friday: 8am - 5pm + overtime The Opportunity Are you a customer service professional with a passion for operational excellence? We are seeking a Helpdesk Supervisor to lead the frontline service delivery for one of the UK's most prestigious multi-use developments. This is not a standard helpdesk role. You will be overseeing a fast-paced hub that supports a diverse ecosystem of high-end residential units, retail spaces, and corporate offices. We need a leader who can balance the nuances of different stakeholder needs while ensuring our technical teams are deployed with precision. The Role As the Helpdesk Supervisor, you will be the engine room of our facilities management delivery. You will lead, mentor, and motivate a team of coordinators to ensure every service request-from a leak in a luxury apartment to a power failure in a retail unit-is handled with speed and professionalism. Key Responsibilities: Team Leadership: Manage the daily workflow of the helpdesk team, ensuring all calls and emails are handled within strict contractual SLAs. CAFM Management: Take ownership of the CAFM system, ensuring data integrity and the efficient allocation of reactive and planned tasks to the engineering team. Performance Governance: Monitor team KPIs, identify trends in service requests, and produce detailed weekly/monthly reports for the Client and Senior Management. Escalation Management: Act as the first point of escalation for complex queries, resolving issues with a focus on "first-time resolution" and customer satisfaction. Process Improvement: Continuously review helpdesk procedures to drive efficiency, automation, and a better "user journey" for our occupiers. Stakeholder Liaison: Build strong relationships with Building Managers, Technical Leads, and Tenant Representatives to ensure a joined-up approach to service delivery. What We're Looking For We are looking for a "super-user" of CAFM systems who understands the mechanics of a large-scale facilities contract. Experience & Skills: Proven Leadership: Experience supervising a helpdesk or customer service team within a Facilities Management (FM) or Property Management environment. Technical Proficiency: Advanced knowledge of CAFM systems and the ability to extract and analyse data to improve performance. Sector Knowledge: Experience with multi-use or large-scale commercial contracts is highly desirable. Communication: Exceptional verbal and written skills; you must be able to remain calm and professional under pressure. Adaptability: The ability to pivot between the high-touch service required for residential tenants and the process-driven requirements of corporate occupiers. Why Join the Team? You will be working on a landmark contract that offers high visibility and the opportunity to make a tangible impact on the success of a world-class asset. Competitive salary and professional development opportunities. Comprehensive benefits package. A modern, tech-forward working environment. Clear career pathways into Contract Management or Account Leadership. If you are a proactive leader who thrives in a dynamic, high-spec environment, we want to hear from you. Apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

The Role: Construction Coordination (Pre- Construction) The Location: Warrington Salary: up to 45k- Neg depending on experience Employment: Permanent Role Hybrid working Search is working with a well-established and highly reputable construction company who due to growth is looking for an experienced Construction Coordinator to join their team based in Warrington This is an excellent opportunity to join a company that can offer a secure permanent role, competitive salary and career progression Duties & Responsibilities Assisting in qualifying tenders / enquiries to assist in decision-making on whether to tender Reviewing tender packs/enquiries Working with the project team including the commercial lead and designer, to establish the brief and project requirements Managing timescales to ensure deadlines are achieved and the information required to price projects is received in a timely manor Carrying out site surveys Developing a scope of works and measured quantities from drawings and design information Liaising with the delivery team to understand programme/phasing and requirements for preliminaries Helping to strategic on tender strategy and how to present and price projects in order to maximize tender success rate Submission of tenders in line with tender deadlines Attending client meetings and interviews Assisting with value engineering and analysing design alternatives where applicable Preparing clear handover information for use by the delivery team Ensuring that the delivery team understand the project requirements and are properly briefed Project management experience Fit out and design build experience - Ideally how a project runs and delivery experience Exposure to cost/pricing (desirable) Previous pre-construction management experience (advantageous) The ability to maintain relationships with clients, customers, and suppliers Strong prioritisation & time management skills Excellent knowledge of Microsoft Excel Benefits Competitive Salary Company Car or Allowance Bonus Scheme Pension Health Care & More For more information, please apply directly and we will be in touch with suitable candidates. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Contract Coordinator Location: Harlow Salary: > 29,000 + benefits We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship Duties: Resident Liaison and booking appointments Support with Client Liaison ensuring high levels of customer satisfaction and effective communication. Laision, planning, scheduling and allocation of work to operational teams Update and maintain trackers and systems Job set up Job file maintenance, record keeping and compliance. Preparing and submitting handover and certification documentation for compliance. Supporting and Liaising with Operational teams to ensure smooth delivery of contracts . Ensure Checkmate Way processes and procedures are being followed and maintain records for compliance and audit. Support with site purchasing, invoice matching and stock monitoring Handling incoming calls and enquiries Manage workload and ensure deadlines are met and adhered to. Experience: Working within a similar contract co-ordination role in social housing or similar sector Customer/client liaison Working in a fast paced environment Ability to adapt and be flexible to environments as and when required Other attributes: Excellent Communication Skills Ability to work both independently and as part of a team Excellent Organisational Skills with ability to take ownership of tasks, situations and manage multiple tasks Flexibility and willingness to take on tasks and help out wherever necessary A drive to succeed in a diverse team, by way of taking control of situations to ensure completion of actions is at the forefront Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Hybrid working 5% employer pension contribution Healthcare Training and development opportunities Flexible, family friendly working environment Team/company events and competitions

Freelance Customer Experience Coordinator Location: Ashington Contract: Freelance Rate: Competitive, depending on experience The Role You ll be the first point of contact for tenants, clients, and site teams ensuring every customer interaction is handled with care, professionalism, and efficiency. Your role will be central to making sure our residents feel heard, supported, and informed at every stage of our work. Key responsibilities: Managing incoming tenant enquiries and complaints with empathy and efficiency Liaising between residents, site teams, and management to ensure smooth communication Monitoring customer feedback and identifying opportunities for service improvement Supporting project teams with updates, scheduling, and reporting Maintaining accurate records in line with company and client requirements About You We re looking for someone who: Has previous experience in customer service, housing, or construction (social housing experience a bonus) Is a great communicator calm under pressure, empathetic, and solution-focused Can work independently and manage their time effectively Is confident using IT systems and reporting tools Brings a proactive, can-do attitude and genuine care for people What We Offer Flexible freelance arrangement with consistent work Supportive, community-driven team environment Opportunity to transition into a permanent position for the right candidate Training and development opportunities as the role grows