21 jobs found

Resident Liaison Officer Social Housing / Construction We re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you re someone who thrives on clear communication, problem-solving, and making a real difference day to day this could be the perfect role for you. Working closely with the site team, you ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish. What you'll be doing: Acting as the go-to point of contact for residents Coordinating access for surveys and works Managing and resolving complaints or concerns promptly Supporting vulnerable residents where needed Keeping accurate records of interactions and updates Ensuring safety messages and key updates are clearly communicated What you ll bring: Strong customer service background ideally in social housing or construction Excellent communication and listening skills A calm, empathetic approach to resolving issues Organised and confident managing your own time Comfortable using digital tools to track records and reports Why apply? Be part of a collaborative, supportive team Help deliver work that genuinely impacts people s lives A role with purpose, variety and room to grow Competitive salary and benefits If you re passionate about people and ready to step into a role where you ll make a visible difference we d love to hear from you.

Job Title: Resident Liaison officerResident Liaison Officer - Hemel Hempstead 31k van/fuel card or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) would be ideal Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, (phone number removed) or email (url removed) for more information.

MMP Consultancy are looking to recruit a Supported Housing Officer to join a Local Authority based in Essex. Key Responsibilities Manage the day-to-day operations of a sheltered housing scheme Conduct tenant inductions, daily welfare checks, and maintain support plans Ensure health and safety compliance, including fire safety and telecare systems Liaise with external agencies to coordinate tenant support and social activities Promote independence while fostering community cohesion Respond to safeguarding concerns and maintain accurate records Participate in an emergency out-of-hours rota We are looking for someone who: Communicates clearly and empathetically with older and vulnerable people Has experience of working or caring for vulnerable or older people and those living with long term disability Works independently and remains calm under pressure Has IT skills and is confident using Microsoft Office Demonstrates excellent customer service and relationship-building skills Has experience in sheltered housing or similar environments Understands safeguarding and assistive technologies like telecare Has a flexible attitude to being called upon to work in an emergency or unusual circumstances Holds a valid driving licence and has access to transport with business insurance

An exciting opportunity has arisen within a leading Housing Association for a Damp, Mould & Disrepair Surveyor . This is initially an interim position for 4-6 months, with potential to extend. This role is pivotal in diagnosing property issues, managing remedial works from start to finish, and ensuring residents feel supported throughout the process. You ll be part of a specialist team dedicated to tackling damp, mould and disrepair across a varied housing portfolio. Key duties: Take full ownership of damp, mould and disrepair cases - from initial inspection and diagnosis through to project completion Carry out detailed surveys, specifying required works, recommending preventative solutions, and advising residents Identify and specify effective solutions including ventilation improvements, building repairs and humidity control systems Coordinate and manage contractors, including reviewing schedules of works, bills of quantities and ensuring compliance with budget, quality and timescales Oversee contractor performance, including pre-start meetings, monitoring progress, carrying out quality checks and signing off completed works Maintain accurate records, update CRM systems and provide regular progress reports to management Certify valuations and contractor claims in line with delegated authority Collaborate closely with Resident Liaison Officers to ensure residents are informed, supported and engaged throughout Ensure value for money while delivering high-quality, customer-focused outcomes Client requirements: Accredited qualification with RICS or CIOB NEBOSH/IOSH qualification and knowledge of quality control systems Strong technical understanding of domestic property maintenance and building pathology Minimum of 2 years experience in delivering stock investment or major works within social or residential housing Proven track record of contract administration, including variations, valuations and final accounts Experience working with long-term contractor frameworks (e.g., JCT Measured Term or similar) Skilled in using Microsoft Project, NBS software, Keystone Planned Maintenance and advanced MS Office tools Excellent customer service skills with the ability to build rapport and support residents Demonstrated ability to see projects through from initial survey to successful completion APPLY NOW!

Income Officer Location: North London Salary: £35,425 per annum Hours: 37.5 per week Contract: Permanent Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service. The Role You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies. Key responsibilities include: Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation. Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation. Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required. Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents. Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols. About You We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care. You should be: Customer-focused, with excellent communication and negotiation skills. Experienced in managing rent accounts and achieving successful arrears recovery outcomes. Comfortable attending court, preparing documentation and representing cases. Organised, analytical and able to work effectively both independently and as part of a team. What's on Offer A supportive and friendly working environment Hybrid working arrangements (post-probation) 25 days holiday plus bank holidays Healthcare cashback scheme Generous pension Ongoing learning and development opportunities If you're looking for a role where you can make a real difference to people's lives while developing your career in housing, we'd love to hear from you.

A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of 350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 3x Damp & Mould Surveyor Rate: 350p/d Umbrella Location: London & Surrey (Depending on where you live)

Spencer Clarke Group are seeking a Housing Support Officer for a Local Authority Client in West London. In this role you will support tenants to live safely and independently by carrying out property checks, delivering personalised support, and ensuring a positive, well-managed living environment. Duties: Carry out property Health & Safety checks, inspections, fire safety tasks, and report/monitor maintenance issues. Provide personalised tenant support, including weekly sessions, support plans, budgeting help, benefits guidance, and wellbeing signposting. Promote positive behaviour and safe living, manage house rules, address ASB, facilitate property meetings, and maintain clear records. Oversee tenancy processes, including onboarding, service charge management, safeguarding reporting, move-on support, and end-of-tenancy duties. Qualifications and Experience: The successful candidate will have the following skills / experience: Supported housing or social care experience, working with vulnerable adults or tenants in residential settings. Property management and compliance experience, including health & safety checks, fire safety, and maintenance reporting. Behaviour management and conflict resolution, handling anti-social behaviour, enforcing rules, and promoting positive tenant engagement. Administration and record-keeping, including support plans, safeguarding documentation, tenancy records, and multi-agency collaboration. What's on offer: Salary: 26+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension or permanent contract Hours: Monday to Friday, 40 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Tenant Liaison Officer 6 Months Temporary, (Potential for permanent) 19.00- 21.50 Hourly, Weekly Pay Loughborough, Leicestershire UK Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Leicestershire. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout. Duties of the Tenant Liaison Officer's role will include, but is not limited to: Providing support residents during and after works to their homes, ensuring high levels of customer satisfaction Developing effective working relationships with residents, clients, subcontractors and site personnel Ensuring effective communication to residents Observing site Health and Safety rules and reporting risks Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence Arranging access with the resident to enable the work to their home The successful Resident Liaison candidate will have: Previous experience within a customer service based role (Essential) Resident liaison experience within the construction / social housing sector (Preferred) Computer literate in MS office Access to own vehicle for business use Prefential RLO experience: Knowledge of Warmer Homes schemes Knowledge around Awaabs Law and Damp/Mould If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Fire and Buildings Safety Manager Department: Property and Investment Team: Compliance Accountable to: Compliance and Buildings Safety Manager Responsible for: Fire Safety Officer / Inspection and Servicing Officers Job location: Company Offices / Working from Home PURPOSE OF POST: To ensure the safety and compliance of residential Properties and Commercial offices by managing fire safety, structural integrity, and resident engagement in line with the Building Safety Act 2022 and other relevant legislation. Ensure compliance with the Regulatory Reform (Fire Safety) Order 2005 and all relevant health and safety legislation. Provide expert guidance and oversight to internal teams and external contractors to maintain high standards of fire safety. Act as the principal advisor on fire safety matters, supporting service managers and influencing organisational decisions. Work closely and proactively with the Heads of Services and Managers across the company to identify fire safety requirements and advise on how to meet those requirements. RESPONSIBILITIES: 1. Act as the Buildings Safety Manager for residential Properties and Commercial offices 2. Liaise with the Buildings Safety Regulator and Fire Services to ensure timely reporting and compliance. 3. Development and implementation of buildings safety strategies, policies, and procedures. 4. Manage and review fire risk assessments and ensure remedial actions are completed to standard. 5. Oversee the operation and maintenance of fire safety systems, asbestos, lifts and general safety equipment. 6. Provide technical advice and mentoring on fire safety and compliance. 7. Ensure buildings are designed and maintained with appropriate safety systems. 8. Coordinate resident engagement activities related to building safety and well being. 9. Maintain and update the building safety case file and ensure business continuity planning. 10. Ensure all fire safety work is delivered effectively, meeting legal compliance standards and achieving a high level of customer satisfaction. Provide assurance to the Executive Leadership Team and the Board on all fire safety compliance matters. 11. Oversee the completion, review, and quality assurance of Fire Risk Assessments (FRAs) across all properties, ensuring robust systems are in place and all asset register items are included. 12. Develop and maintain fire safety strategies, policies, and procedures, ensuring alignment with legislation, Welsh Government requirements, and best practice standards. 13. Provide leadership and specialist technical knowledge to manage compliance across all aspects of fire safety for all assets, ensuring services are maintained and continuously improved. 14. Manage the performance of fire safety contractors and consultants, including procurement, drafting specifications, setting quality standards, and participating in tender evaluations. Monitor contractor competence and enforce strong contract management through quality checks and compliance audits. 15. Oversee fire door inspection programmes and ensure timely completion of remedial actions. 16. Ensure FRAs, inspections, and audits are carried out across all stock, including residential, commercial, and workplace sites. Develop and implement fire safety emergency plans and procedures for all locations. 17. Ensure fire safety systems, including Fire Safety Information Boxes and Personal Emergency Evacuation Plans (PEEPs), are accurate, up to date, and effective. 18. Prepare fire safety reports and statistical information for Management, Leadership, and Board committees as required. 19. Lead investigations into fire safety incidents and ensure lessons learned are embedded into practice. 20. Collaborate with internal teams to embed fire safety into asset management, repairs, and housing services. 21. Lead on fire safety training and awareness initiatives for staff and contractors. 22. Work with the Communications Team to develop tenant information and publicity on fire safety. 23. Maintain awareness of Fire Regulations, Health and Safety requirements, and good practice across the organisation. 24. Ensure databases and records are maintained and updated, with quality assurance checks in place. 25. Provide technical advice and support to staff on all aspects of fire safety. 26. Undertake training as appropriate to the role and keep up to date with developments in housing and fire safety. 27. Consult with leaseholders, residents, and other stakeholders as required. 28. Follow all policies, including Equal Opportunities policies. 29. Carry out any other duties within the scope, spirit, and purpose of the role as requested by managers. The job description will be reviewed as duties and responsibilities evolve. CORPORATE RESPONSIBILITIES Service Delivery • Delivering work to a high standard, on time and within budgets, • Respond to internal and external customers in a timely and professional manner, • Provide advice and support to co-workers / customers, • Submit regular reports within the responsibilities of the position, • Comply with all policies and any relevant legislation. Management • Lead reporting on all matters relating to Fire and Buildings Safety. • Manage the directly accountable posts. • Ensure the Team s work is delivered to a high standard, on time, and within budget. • Manage and develop staff within the Team. • Identify and take appropriate action in cases of underperformance. • Support the training and development of team members. Performance • Delivering work in line with Key Performance Standards, • Manage the Team to deliver in line with Key Performance Standards. • Monitor team performance, identify issues, intervene, and take action as required. • Work towards all goals and objectives and support the development of a high-performing organisation. Policies and Processes • Work in accordance with all policies and processes. • Ensure that policies and processes comply with legislative, regulatory, and good practice requirements. • Review and propose policy improvements and support continuous improvement. Financial and Budgetary • Manage and review capital and revenue budgets, ensuring cost control and taking proactive steps to reduce any known overspend. • Work to increase value for money, maximise return on investment, and improve efficiency and cost-effectiveness across the company. Other • Represent the company effectively externally by projecting a professional and positive image at all times. • Commit to tenant involvement in all aspects of the work. The above Job Description is not an exhaustive list of the duties and responsibilities of the position. Other duties within the scale of the position will be required from time to time in discussion with the Manager. The job description is reviewed regularly and in accordance with service requirements. Any proposed change will be discussed with the post holder. PERSONAL RESPONSIBILITIES: Operating in line with the company values:- Transparent We are open, clear, and always act with honesty Inclusive We foster an environment where every individual feels valued, respected and supported Progressive We are dynamic, resilient, and will confidently meet the challenges and opportunities of the future Ensuring confidentiality, security and integrity of data Promote and act in accordance with the Health and Safety Policy. Promote equality and diversity in all aspects of the work. It is expected that all staff within the company operate within our Competency Framework, which are behaviours or skills that are essential for effective performance: • Effective Communication • Work as a Team • Working Effectively and Efficiently • Customer Excellence • Continuous Improvement PERSON SPECIFICATION FIRE AND BUILDINGS SAFETY MANAGER All criteria are considered essential unless indicated as desirable. Education and Qualifications: Essential • Degree in Building Safety Management, Fire Safety, or a related field. • NEBOSH Diploma in Fire Safety Management or Occupational Health and Safety (Level 6). • Proven knowledge of the Fire Safety Act 2021, Building Safety Act 2022, and Fire Safety Regulations 2022. Desirable Member (MIFireE) or Fellow (FIFireE) of the Institution of Fire Engineers . IOSH membership (Grad / CMIOSH). Professional Experience: • Experience in managing projects, developing partnerships and/or service improvement work in an organisation that provides frontline housing services. Knowledge and Skills: • Comprehensive knowledge and understanding of fire safety legislation, policy, and best practices, and the ability to advise managers and frontline service staff. • Good knowledge of fire risk assessments and building safety requirements. • Ability to identify, measure, and manage risks. • Strong reasoning and discussion skills to effectively solve problems. • Investigation skills and ability to prepare clear analytical reports. • Easy drafting skills, with technical accuracy when necessary. • Ability to work effectively with a focus on results. • Ability to collaborate well as part of a team. • Experienced in using Office software to accomplish tasks. • Full current driving license. Bilingual (English and Welsh) in the following or higher levels: Understanding: Able to follow routine work-related conversations, in both languages between fluent speakers. Speaking: Reading: Writing: Able to converse in some detail regarding routine work matters in both languages. Able to read and understand general and technical material with a dictionary, in both languages. Able to draft routine material, with editing assistance, in both languages Leadership and Management • Good at prioritising and adapting to changing situations. • Be alert to opportunities for improvement, encouraging and adopting best practices at all times. . click apply for full job details

Job Brief: Property Services Director Client: Aster Group Reporting to: Chief Operating Officer (Emma O Shea) Location: Home-based with regular travel across Aster s operating geography (South of England 47 Local Authorities) Salary: Competitive six-figure package The Opportunity Aster Group is seeking an experienced and engaging Property Services Director to lead its large-scale in-house repairs and maintenance operation. This is a key leadership appointment within the organisation, reporting directly to Chief Operating Officer, Emma O Shea, and forming part of a highly collaborative senior team driving operational excellence and service transformation. This opportunity arises as Aster completes the first phase of a significant structural change programme, moving towards a locality-based operating model designed to strengthen regional accountability, optimise workforce performance, and enhance customer experience. The successful candidate will inherit a stable platform and will be responsible for leading the next stages of this transformation, embedding a high-performing culture and ensuring sustained service improvement. The Role The Property Services Director will take full ownership of Aster s responsive repair service, managing a Direct Labour Organisation (DLO) of approximately 500 staff supported by around 120 SME subcontractors . With a turnover in the region of £100 million , this is a substantial and complex operation requiring strong commercial acumen and the ability to deliver continuous improvement through people, process and technology. The role focuses on leading a large, dispersed workforce across 47 local authority areas. The individual will spend significant time out in the field, engaging with trade colleagues, quality assuring delivery, and ensuring that the workforce feels connected, valued and accountable. This is not a remote, desk-based leadership role Aster is seeking a visible, hands-on leader who understands the detail of day-to-day operations and who can inspire and drive cultural change through personal presence and credibility. The successful candidate will also oversee the ongoing delivery of digital and operational transformation , including improvements in financial management systems and workforce optimisation. While specific systems experience (such as DRS or TotalMobile) would be beneficial, more important is a demonstrable track record of implementing change that drives measurable improvements in service quality, productivity, and cost efficiency. Candidate Profile Aster is looking for a proven leader of property repair and maintenance services someone who combines operational excellence with authentic, people-centred leadership. The ideal candidate will bring: Extensive experience of running a DLO or large-scale property services function , ideally within social housing, local authority, or contracting environments. A background managing blue-collar workforces , with deep understanding of productivity, utilisation and service optimisation. Strong commercial and financial management skills, able to deliver efficiency while maintaining service quality and workforce engagement. A hands-on, approachable leadership style, capable of building trust and credibility with operational teams as well as at executive level. Experience of leading organisational change, ideally within complex, multi-site operations. Cultural alignment with Aster s collaborative and non-ego driven values someone who leads through inclusion, integrity and delivery. While prior housing association experience is advantageous, Emma is equally open to candidates from the contracting sector who can demonstrate the right mindset, leadership credibility and understanding of responsive repair environments. Context and Timing This is a pivotal appointment for Aster s Property Services business, following recent restructuring and the appointment of an interim director who has supported the early stages of transformation. The new Director will join at a critical point with the foundation in place, but significant opportunity to shape the next phase of delivery and improvement. Emma is seeking a long-term, committed leader who will bring stability and direction to the team, delivering sustained change rather than short-term fixes. A structured handover period with the current interim is planned to ensure continuity and a smooth transition. Summary This is a rare and compelling opportunity to lead one of the sector s most progressive in-house repairs operations at a time of major positive change. The role offers the scope to influence strategy, shape service delivery, and make a tangible difference to the lives of Aster s customers and colleagues.

Building Safety and Asset Compliance Officer £30,216 per annum Bedford - Hybrid Permanent, Full Time To support the Project Manager in delivering centralised asbestos-related compliance activities. This includes coordinating surveys and asbestos removal works, managing documentation and payments, maintaining accurate records, and escalating non-compliance. The role ensures legal compliance and safety standards through effective data management, contractor liaison, and communication with colleagues and customers. Key Responsibilities: Administer projects for the Building Safety and Asset Compliance team, ensuring effective liaison between customers, contractors, and colleagues. Schedule and allocate inspections, ensuring timely completion and accurate data entry supported by certification in Asprey. Maintain and audit compliance records, including completed works, remedial actions, and contractor data. Manage cyclical and planned contracts, reviewing certification and escalating remedial work as required. Raise and process work orders and contractor payments accurately. Monitor budgets, produce reports, and assist with forecasting and budget setting. Liaise with customers and contractors to ensure property access and maintain safety standards. Capture and report customer feedback to improve service delivery. Initiate legal action where access is denied for statutory inspections. Produce accurate meeting minutes and maintain contract documentation. Person Requirements: Essential: Strong attention to detail and accuracy in data validation and reporting. Excellent communication skills (written and verbal). Highly organised, methodical, and analytical. Knowledge and experience in asset management or building safety compliance within social housing (gas, electrical, fire, lifting, legionella, asbestos). Proficient in Asprey, Microsoft Office, and compliance software. Commitment to equality, diversity, and excellent customer service. Desirable: Experience in asbestos management or coordination. Ability to interpret construction drawings and specifications. Level 2 VRQ Award in Asset and Building Compliance Awareness (or willingness to work towards). Commitment to Continuous Professional Development (CPD). Disclaimer: Please note: We reserve the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the closing date.

A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be highly desirable. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1-2 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late November 2025.

Job Advert: Welfare and Complaints Officer - Brent (Orisha/Arpeggio Properties) Location: Brent (near Willesden) Salary: 28,000 - 33,000 per annum Contract: Temp to Perm Full-Time (Office-Based) Sector: Supported Housing / Tenant Welfare About the Role We're working with Orisha/Arpeggio Properties , a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent. This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You'll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience. Key Responsibilities Handle tenant welfare and complaint enquiries. Manage and resolve Stage 1 & 2 complaints effectively. Check tenancy deeds and maintain accurate case records. Escalate higher-level issues to senior management. Provide clear, empathetic communication and follow-ups. About You Experience in housing, welfare, or complaint handling roles. Confident, calm, and professional communicator. Strong admin and organisational skills. Proficient in Microsoft Office. Positive attitude and resilience under pressure. What's on Offer Salary: 28K- 33K p.a. Temp-to-perm with long-term potential. Supportive, structured working environment. On-site role with a people-focused housing team. How to Apply If you're passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details.

Tenant Liaison Officer (Part-Time) Location: London Start Date: ASAP Duration: Ongoing Rate: 23 per hour - (24-30 hours per week) I'm working with a large maintenance and construction provider who specialise in local authority housing works . They are seeking an experienced Tenant Liaison Officer (TLO) to support residents during major refurbishment programmes across London and surrounding areas. The projects involve kitchens, bathrooms, rewires, rooflines, boilers/heating, windows, and doors , and you will play a vital role in ensuring tenants are informed, supported, and satisfied throughout the works. Responsibilities: Act as the main point of contact for tenants, keeping them fully updated on the progress and schedule of works. Arrange appointments, surveys, and access with residents. Provide clear communication to minimise disruption and address tenant concerns quickly and professionally. Support vulnerable residents, ensuring their needs are met during refurbishment works. Record and report resident feedback, complaints, and resolutions to the project team. Work closely with Site Managers, subcontractors, and the client to ensure smooth project delivery. Maintain accurate records of tenant correspondence and site visits. Key Requirements: Previous experience as a Tenant Liaison Officer (TLO) or Resident Liaison Officer (RLO) within social housing refurbishment programmes. Excellent communication, empathy, and problem-solving skills. Ability to manage sensitive situations and build trust with residents. Strong organisational skills with good record-keeping. Full driving licence and willingness to travel across sites.

Housing Officer (Temporary 6 Months) Employer: Harlow Council (supported by Essex County Council) Location: Harlow, Essex (on-site 2 days per week) Contract: Temporary 6 months Hours: Full-time Salary: £30/ph Closing Date: Today About the Role Harlow Council, supported by Essex County Council, is seeking an enthusiastic and proactive Housing Officer to join our team on a temporary 6-month contract. This is an exciting opportunity to make a real difference within our local community by supporting our annual tenancy audit programme and ensuring that all council tenants receive the highest standard of housing management and support. The successful candidate will play a key role in visiting tenanted properties, verifying household information, identifying any support or safeguarding needs, and addressing property condition or tenancy issues. You will be part of a dedicated team ensuring that our homes are well managed, and that tenants are supported to maintain sustainable and successful tenancies. Key Responsibilities Carry out tenancy audits, home visits, and property inspections. Obtain and verify household information and identify support or safeguarding needs. Address tenancy issues, including property condition, repairs, and potential breaches. Provide a high-quality tenancy and estate management service to tenants and leaseholders. Investigate and resolve reports of anti-social behaviour, neighbour disputes, and tenancy breaches (excluding rent arrears). Maintain accurate, up-to-date case notes and electronic records. Work in partnership with other teams, agencies, and stakeholders to deliver joined-up housing services. Represent the council at meetings, panels, and court hearings where necessary. Support other housing management duties, including tenancy changes, lettings, and resident engagement. What We re Looking For Full UK driving licence and access to a vehicle (essential for site visits). Strong knowledge of tenancy management, housing law, and relevant legislation. Excellent communication and customer service skills, with a compassionate and professional approach. Ability to work independently, manage your own caseload, and prioritise tasks effectively. Strong record-keeping and organisational skills. Experience in housing, estate management, or a similar community-based role (desirable). Why Join Us? Be part of a supportive, passionate, and community-focused housing team. Gain valuable experience in a dynamic local authority environment. Help make a real difference in people s lives by promoting safe, sustainable tenancies. Enjoy the benefits of flexible working, with two days per week based on-site in Harlow. About Harlow Harlow is a district of contrasts a thriving, vibrant town with excellent shopping, leisure, and transport links. With easy access to the M11, M25 , and rail connections to London (35 minutes) and Stansted Airport (20 minutes) , it s an ideal location to both live and work. How to Apply If you are passionate about housing, community engagement, and delivering high-quality public services, we d love to hear from you.

You are responsible for overseeing and delivering works programmes that contribute to and ultimately will fully decarbonise whg homes. You will procure and manage major works programmes with an annual cost of circa 30m. You will ensure a professional and commercial approach is taken and value for money is achieved. You will also ensure that the programme is highly customer focused to deliver energy efficient homes for our customers. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities.We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet.We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce.Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description You will have direct management responsibility of a Project Manager who is supported by a team of Project Delivery Officers and Customer Liaison Advisers. Decarbonisation, retrofit and planned works refurbishment projects across Walsall. Contract Management: take responsibility for the overall management and delivery of investment programme projects. Support the project delivery teams to ensure compliance with contractual obligations, financial management and address any issues that arise. Cost control, financial reporting and commercial management. Procurement and tenders. Risk management and identification. Bids and funding. Compliance and safety. Stakeholder engagement with the wider WHG teams, local authorities, contractors, consultants and supply chain. Profile Relevant qualification or professional body membership in a relatable field such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering, or Architecture. Experience in successfully delivering a large programme of work, overseeing multiple projects and contracts, within the housing/ construction sector. Knowledge of retrofit / decarbonisation / ideally experience managing such projects. Experience of bid writing / working with grant funding. Relevant experience of budget preparation and management, including estimating. Commutable distance to Walsall. Job Offer Annual salary of up to 77,456 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access

Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.