21 jobs found

Support Officer / Supported Housing Assistant who has experience working in a customer facing / person centred role, with working knowledge of how to support people in achieving and maintaining independence, is required to join a supported housing scheme for vulnerable people, in Newbury, Berkshire. SALARY: £25,148 - £26,472 per annum + Generous Benefits (see below) LOCATION: Newbury, Berkshire (RG14) - Fully Office Based JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday 9am - 5pm PLEASE NOTE: A Full Driving Licence and your own vehicle is essential for this role JOB OVERVIEW We have a fantastic new job opportunity for a Support Officer / Supported Housing Assistant who has experience working in a customer facing / person centred role, with working knowledge of how to support people in achieving and maintaining independence. Working as the Support Officer / Supported Housing Assistant you will deliver high quality person-centred support to customer living in a supported accommodation service. As a Support Officer / Supported Housing Assistant you will work in accordance with Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice. DUTIES Your duties as a Support Officer / Supported Housing Assistant will include: Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies Forge and maintain links with partner agencies and other key stakeholders as appropriate Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with policy and undertake any necessary investigations CANDIDATE REQUIREMENTS A working knowledge and understanding of how to support people in achieving and maintaining independence Experience of providing support to diverse client groups Experience of working with clients experiencing substance misuse and mental health Educated to GCSE level or equivalent in Maths and English (Grades A - C) Ability to work under own initiative Ability to network and build strong relationships with partner agencies, community and key stakeholders Organisational skills, including time management and ability to meet targets Ability to use IT packages and management information systems Ability to deal with distressed and aggressive clients Driving Licence and use of own transport is essential Housing or Support related qualification desirable but not essential This role requires an enhanced DBS BENEFITS 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13883 Full-Time, Permanent Social Care and Supported Housing Jobs, Careers and Vacancies. Find a new job and work in Newbury, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.

A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid October 2025.

Job Title: Resident Liaison Officer Salary: 36,000 t0 38,000 Contract: Full-time, Permanent Location: Waterloo, London Sector: Social Housing About the Role Are you passionate about making a real difference in communities? Our client is seeking a Resident Liaison Officer to join their team and play a vital role in shaping neighbourhoods across South London. This is a hybrid role based in Waterloo , supporting the delivery of planned improvement works while ensuring that residents are informed, supported, and engaged every step of the way. Key Responsibilities Lead resident engagement for planned maintenance and improvement works across housing estates Organise community events, resident consultations, and feedback surveys to gather input and improve services Act as the first point of contact for residents, providing support through decant and rehousing processes Promote social value and foster relationships with local authorities, contractors, and other key stakeholders Collaborate with internal teams to meet shared goals and drive neighbourhood improvements About You Previous experience in customer service or resident engagement roles Excellent communication skills and the ability to build strong partnerships A good understanding of social housing operations, particularly around decanting and rehousing Organised and adaptable, with the ability to manage competing priorities A full, clean driving licence and access to a vehicle Benefits 29 days annual leave 4%-6% pension contribution Hybrid working And much more Ready to make a difference in social housing? If you're committed to empowering residents and improving communities, we'd love to hear from you. Apply today to become part of a team making real change happen.

Our client is looking for a Specialist Housing Officer to join their growing team. This is an exciting opportunity for someone passionate about making a real difference in people s lives, while ensuring housing is safe, secure, and well-managed. Working on a key contract with the Ministry of Justice, you ll play a vital role in supporting People on Probation as they transition back into the community. This unique position blends property management with housing support, meaning no two days are the same and every action has a meaningful impact. Over the past few years, we have successfully placed around 50 people into similar roles. As the business continues to grow, this role offers excellent opportunities for progression and development across the organisation. Key Responsibilities Manage and maintain a portfolio of properties, ensuring they are safe, secure, and ready for occupation. Oversee move-ins, move-outs, inspections, and inventory management. Proactively resolve property and maintenance issues, collaborating with maintenance and cleaning teams. Monitor compliance with house rules and licence agreements. Build supportive relationships with residents, providing guidance, housing-related support, and signposting to relevant services. Address reports of anti-social behaviour and assist with conflict resolution. Maintain accurate records and ensure properties are ready within agreed timescales. What We re Looking For Experience in social housing or supporting individuals with complex needs, ideally those at risk of homelessness. Confidence with lone working and travelling between multiple sites. Strong organisational skills with the ability to prioritise effectively under pressure. Excellent communication skills, with a compassionate and resilient approach. Knowledge of probation services and the challenges faced by People on Probation is highly desirable. This role offers the opportunity to combine hands-on property management with life-changing support work, within a supportive team that values compliance, collaboration, and making a meaningful impact.

Our client is looking for a Specialist Housing Officer to join their growing team. This is an exciting opportunity for someone passionate about making a real difference in people s lives, while ensuring housing is safe, secure, and well-managed. Working on a key contract with the Ministry of Justice, you ll play a vital role in supporting People on Probation as they transition back into the community. This unique position blends property management with housing support, meaning no two days are the same and every action has a meaningful impact. Over the past few years, we have successfully placed around 50 people into similar roles. As the business continues to grow, this role offers excellent opportunities for progression and development across the organisation. Key Responsibilities Manage and maintain a portfolio of properties, ensuring they are safe, secure, and ready for occupation. Oversee move-ins, move-outs, inspections, and inventory management. Proactively resolve property and maintenance issues, collaborating with maintenance and cleaning teams. Monitor compliance with house rules and licence agreements. Build supportive relationships with residents, providing guidance, housing-related support, and signposting to relevant services. Address reports of anti-social behaviour and assist with conflict resolution. Maintain accurate records and ensure properties are ready within agreed timescales. What We re Looking For Experience in social housing or supporting individuals with complex needs, ideally those at risk of homelessness. Confidence with lone working and travelling between multiple sites. Strong organisational skills with the ability to prioritise effectively under pressure. Excellent communication skills, with a compassionate and resilient approach. Knowledge of probation services and the challenges faced by People on Probation is highly desirable. This role offers the opportunity to combine hands-on property management with life-changing support work, within a supportive team that values compliance, collaboration, and making a meaningful impact.

Our client is looking for a Specialist Housing Officer to join their growing team. This is an exciting opportunity for someone passionate about making a real difference in people s lives, while ensuring housing is safe, secure, and well-managed. Working on a key contract with the Ministry of Justice, you ll play a vital role in supporting People on Probation as they transition back into the community. This unique position blends property management with housing support, meaning no two days are the same and every action has a meaningful impact. Over the past few years, we have successfully placed around 50 people into similar roles. As the business continues to grow, this role offers excellent opportunities for progression and development across the organisation. Key Responsibilities Manage and maintain a portfolio of properties, ensuring they are safe, secure, and ready for occupation. Oversee move-ins, move-outs, inspections, and inventory management. Proactively resolve property and maintenance issues, collaborating with maintenance and cleaning teams. Monitor compliance with house rules and licence agreements. Build supportive relationships with residents, providing guidance, housing-related support, and signposting to relevant services. Address reports of anti-social behaviour and assist with conflict resolution. Maintain accurate records and ensure properties are ready within agreed timescales. What We re Looking For Experience in social housing or supporting individuals with complex needs, ideally those at risk of homelessness. Confidence with lone working and travelling between multiple sites. Strong organisational skills with the ability to prioritise effectively under pressure. Excellent communication skills, with a compassionate and resilient approach. Knowledge of probation services and the challenges faced by People on Probation is highly desirable. This role offers the opportunity to combine hands-on property management with life-changing support work, within a supportive team that values compliance, collaboration, and making a meaningful impact.

MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.

Job title: Housing Solutions Advisor Contract length: 2 months (sick cover, potential extensions) Pay rate: 17.50 per hour Location: Bridgend County JOB PURPOSE Provide a comprehensive assessment, options, advice, and assistance service to those approaching or referred to the Council on all aspects of housing and housing-related support. The aim is to prevent homelessness, maximise choice, and minimise housing need. Ensure the Council's statutory duties in relation to homelessness, or those threatened with homelessness, are discharged in accordance with statutory provisions, the code of guidance, and the Council's policies and procedures. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES Comprehensively assess, investigate, and verify the housing, social, support, and medical needs of applicants for housing in accordance with the Council's Social Housing Allocations Scheme and procedures. This will be done through interviews, home visits, and liaison with all relevant statutory and voluntary agencies. Provide a point of contact for advice and support for frontline officers and customers seeking advice and assistance relating to all aspects of homelessness, accommodation, disrepair, money management (including benefits), and housing rights. Make appropriate referrals to other agencies and Housing Support Providers to ensure that high-quality support and assistance are available to achieve positive outcomes for customers. Participate in office and telephone rotas as required. Interview, advise, and investigate applications from persons presenting as homeless or threatened with homelessness in accordance with the Housing (Wales) Act 2014, including difficult and complex cases. These may include, but are not limited to, ex-offenders, young persons, those with mental ill health, and substance misuse clients. Seek appropriate advice and information to ensure applications are determined and decisions are notified within agreed timescales, preventing homelessness wherever possible. Where necessary, identify, secure, and organise temporary accommodation and storage facilities for homeless households, arranging support as appropriate. Undertake proactive and detailed casework, devising creative and innovative solutions to customers' housing problems. Contact third parties such as private landlords, letting agents, and building societies to resolve housing problems and/or prevent homelessness. Maintain manual and computer records to ensure they accurately describe customers' housing needs, their current situation, the advice provided, and outcomes achieved. Assist customers to obtain accommodation in both the private and public sectors. This may involve providing assistance with form completion or telephone enquiries, liaising with housing providers and other agencies, promoting initiatives, and making referrals as appropriate (e.g., shared ownership, supported housing schemes, and the Council's Empty Homes scheme). Share supervisory responsibility for the Housing Solutions Assistant, including allocating and checking work on a daily basis. When appropriate, visit applicants in their homes or in hospital to take homeless applications. Participate on a rota basis with homeless prevention assessments in Parc Prison to take all reasonable steps to prevent a prisoner being homeless on release. Assist as necessary in the provision of emergency advice and assistance outside normal office hours, including arranging temporary accommodation. Keep up to date with current housing legislation, case law, policy, and practice. Contribute to the development of policy and new initiatives by providing feedback on the changing nature of housing needs encountered on a day-to-day basis. Develop and maintain specialist knowledge in agreed areas such as single homelessness, money advice, and complex needs. Represent the Authority on relevant inter-agency panels and case conferences in respect of homelessness and housing needs casework. Work as a member of a team and contribute to the achievement of team performance. Undertake any other duties allocated by the Housing Solutions Team Leader that are consistent with the responsibilities and grading of the post. KNOWLEDGE AND EXPERIENCE REQUIRED: Extensive knowledge of policy, procedures, and practices in housing needs and homelessness. Previous experience of dealing with a wide range of people, including vulnerable persons who may present complex and challenging behaviour (face-to-face, telephone, and email). Current and detailed knowledge of housing legislation, code of guidance, and case law. Experience in conducting complex investigations, enquiries, interviews, and casework management. Recent experience and competency in at least four of the following areas of housing advice, homelessness, and assessment work Provision of information, advice, and assistance on all housing matters and related issues, primarily aimed at the prevention of homelessness (including welfare benefits, money management, and housing rights). Advice and assistance with accessing all forms of accommodation, including supported and sheltered housing across all tenures. Assessment and determination of applications for assistance under the provisions of the Housing and Homelessness Acts. Proactive approach in seeking housing solutions. Experience of constructing multi-agency support packages. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Your new company We are recruiting a project officer to work within a supported housing project based in Wigan, supporting vulnerable people/families who are eventually hoping to secure permanent housing/accommodation. Your new role As a Project Officer, you will play a key role in supporting residents to help them achieve their goals, develop independent living and life skills, and you will build excellent relationships with residents, colleagues and professionals from external agencies. The role will also involve travelling across the borough to support and manage a caseload in their individual home environment as well as within our staffed scheme. You will have the ability to relate well to a vulnerable client base from a wide variety of backgrounds, demonstrate empathy and provide service users with a safe, supportive and welcoming environment. A flexible and enthusiastic approach is essential within the team whilst ensuring that the highest standard of service is provided at all times. This is a part-time role working 17.5 hours per week, working a ten-week rota, to include evenings and weekends. Shifts are 8am to 4pm or 8am to 8pm, and you will be expected to manage your caseload within these times. What you'll need to succeed The successful candidate will have the ability to use a range of IT Software Packages and you must have experience of working in a busy office environment. You will have the ability to calmly deal with emergency situations, and you will be able to prioritise a busy workload, working unsupervised and on your own initiative. You will be expected to maintain accurate, confidential records. What you'll get in return This is a part-time role and shifts are worked on a rota basis and offers some flexibility. You will receive a competitive hourly rate along with holiday pay accrual. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Support Officer Location: Nottingham, covering Nottingham, Kirkby and a small part of Chesterfield - must hold full UK driving licence and have own vehicle Job Type: Temporary (Maternity Cover - 12 months) Salary: 22.23 per hour (Umbrella) We are seeking a Housing Support Officer for a temporary maternity cover role based in Nottingham. This position requires a proactive individual who can drive and manage resources effectively across services within the area, ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised services to customers. Day-to-day of the role: Support the development and management of housing services, enhancing the profile and offerings to customers. Assist in the development, delivery, and reporting on team plans for designated service areas to ensure high-quality service delivery. Promote and embed the organisation's vision and culture within core areas of responsibility to enhance reputation in the marketplace. Manage the scheduling and deployment of team members to achieve optimum support levels for customers and provide a cost-effective staffing model. Lead services adhering to business standards, policies, processes, and procedures. Recruit, induct, develop, and manage the performance of staff to deliver cohesive, high-performing teams. Manage Supported Housing by providing efficient and high-quality housing services, handling pre-tenancy assessments, sign-ups, and new tenant visits. Take the lead on managing anti-social behaviour (ASB) cases, drawing support from specialist teams where needed. Required Skills & Qualifications: Strong knowledge of the supported housing, health, and social care sectors, including best practices in care and support delivery. Housing Management experience with knowledge of legislation, contractual frameworks, and best practices. Demonstrable experience working across multi-disciplinary teams. Well-developed communication skills, capable of building and sustaining working relationships with key stakeholders. Strong report writing skills and a good standard of written business English. Understanding of the needs and difficulties faced by vulnerable customers and up-to-date knowledge of safeguarding. Good planning, organising, prioritisation, and administration skills. Good IT literacy skills. To apply for this Housing Support Officer position, please submit your CV detailing your relevant experience

Housing Officer (Homeownership) A place to create moments that matter Location : Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £39,178 per annum including car allowance Contract Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm with evening and weekend work as required. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Officer (Homeownership), you ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: • Translate legal jargon into clear, customer-friendly language • Think creatively to solve problems and improve service • Prioritise effectively and manage competing demands • Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for the Housing Officer (Homeownership) £39,178 per annum including car allowance per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in leasehold management within a housing association or managing agent. • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. • Ability to work independently as part of a small team and collaboratively across the wider organisation. • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. • Excellent communication skills, capable of engaging with multiple stakeholders at various levels. • Proficiency in Microsoft Office (Word, Outlook, Excel). Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager followed by a role related assessment. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 8th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services REF-(Apply online only)

A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late September/early October 2025.

Housing Officer (Homeownership) A place to create moments that matter Location : Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £39,178 per annum including car allowance. Contract Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm with evening and weekend work as required. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Officer (Homeownership), you ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: • Translate legal jargon into clear, customer-friendly language • Think creatively to solve problems and improve service • Prioritise effectively and manage competing demands • Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for the Housing Officer (Homeownership) post is £39,178 per annum including car allowance for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in leasehold management within a housing association or managing agent. • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. • Ability to work independently as part of a small team and collaboratively across the wider organisation. • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. • Excellent communication skills, capable of engaging with multiple stakeholders at various levels. • Proficiency in Microsoft Office (Word, Outlook, Excel). Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager followed by a role related assessment. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 8th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services REF-

Resident Liaison Officer - Hemel Hempstead 31k car or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, (phone number removed) or email (url removed) for more information.

Fire Safety Manager Department: Property and Investment Team: Assets Accountable to: Compliance & Building Safety Manager Responsible for: Fire Safety Officer Job location: Offices / Working from Home PURPOSE OF POST: Lead the strategic development and implementation of fire safety policies and procedures across our clients housing stock and offices. Ensure compliance with the Regulatory Reform (Fire Safety) Order 2005 and all relevant health and safety legislation. Provide expert guidance and oversight to internal teams and external contractors to maintain high standards of fire safety. Act as the principal advisor on fire safety matters, supporting service managers and influencing organisational decisions. The role holder will be required to work closely and proactively with the Heads of Services and Managers across the company to identify fire safety requirements and advise on how to meet those requirements. JOB RESPONSIBILITIES: 1. Ensure all fire safety work is delivered effectively, meeting legal compliance standards and achieving a high level of customer satisfaction. Provide assurance to the Leadership Management Team and the Board on all fire safety compliance matters. 2. Oversee the completion, review, and quality assurance of Fire Risk Assessments (FRAs) across all properties, ensuring robust systems are in place and all asset register items are included. 3. Develop and maintain fire safety strategies, policies, and procedures, ensuring alignment with legislation, Welsh Government requirements, and best practice standards. 4. Provide leadership and specialist technical knowledge to manage compliance across all aspects of fire safety for all assets, ensuring services are maintained and continuously improved. 5. Manage the performance of fire safety contractors and consultants, including procurement, drafting specifications, setting quality standards, and participating in tender evaluations. Monitor contractor competence and enforce strong contract management through quality checks and compliance audits. 6. Oversee fire door inspection programmes and ensure timely completion of remedial actions. 7. Ensure FRAs, inspections, and audits are carried out across all stock, including residential, commercial, and workplace sites. Develop and implement fire safety emergency plans and procedures for all locations. 8. Design and maintain a dashboard for monitoring operations and actions, ensuring all FRA actions are closed within agreed timescales. 9. Establish mechanisms to manage and maintain property information for all fire-related construction and compliance requirements. 10. Ensure fire safety systems, including Fire Safety Information Boxes and Personal Emergency Evacuation Plans (PEEPs), are accurate, up to date, and effective. 11. Prepare fire safety reports and statistical information for Management, Leadership, and Board committees as required. 12. Lead investigations into fire safety incidents and ensure lessons learned are embedded into practice. 13. Develop and maintain strong working relationships with external stakeholders, including North Wales Fire and Rescue Service (NWFRS), Welsh Government departments, and other relevant bodies. 14. Collaborate with internal teams to embed fire safety into asset management, repairs, and housing services. 15. Lead on fire safety training and awareness initiatives for staff and contractors. 16. Work with the Communications Team to develop tenant information and publicity on fire safety. 17. Maintain awareness of Fire Regulations, Health and Safety requirements, and good practice across the organisation. 18. Ensure databases and records are maintained and updated, with quality assurance checks in place. 19. Provide technical advice and support to the companies staff on all aspects of fire safety. 20. Undertake training as appropriate to the role and keep up to date with developments in housing and fire safety. 21. Consult with leaseholders, residents, and other stakeholders as required. 22. Follow all policies, including Equal Opportunities policies. 23. Carry out any other duties within the scope, spirit, and purpose of the role as requested by managers. The job description will be reviewed as duties and responsibilities evolve. CORPORATE RESPONSIBILITIES Service Delivery Delivering work to a high standard, on time and within budgets, Respond to internal and external customers in a timely and professional manner, Provide advice and support to co-workers / customers, Submit regular reports within the responsibilities of the position, Comply with all policies and any relevant legislation. Lead reporting on all matters relating to Fire Safety. Manage the directly accountable posts. Ensure the Team's work is delivered to a high standard, on time, and within budget. Manage and develop staff within the Team. Identify and take appropriate action in cases of underperformance. Support the training and development of team members. Performance Delivering work in line with Key Performance Standards, Manage the Team to deliver in line with Key Performance Standards. Monitor team performance, identify issues, intervene, and take action as required. Work towards the company goals and objectives and support the development of a high-performing organisation. Policies and Processes Work in accordance with all policies and processes. Ensure that policies and processes comply with legislative, regulatory, and good practice requirements. Review and propose policy improvements and support continuous improvement. Financial and Budgetary Manage and review capital and revenue budgets, ensuring cost control and taking proactive steps to reduce any known overspend. Work to increase value for money, maximise return on investment, and improve efficiency and cost-effectiveness across the company. Other Represent effectively externally by projecting a professional and positive image at all times. Commit to tenant involvement in all aspects of the work. PERSONAL RESPONSIBILITIES: Act in accordance with the company values:- Transparent We are open, clear, and always act with honesty Inclusive We foster an environment where every individual feels valued, respected and supported Progressive We are dynamic, resilient, and will confidently meet the challenges and opportunities of the future Ensuring confidentiality, security and integrity of data Promote and act in accordance with the Health and Safety Policy Promote equality and diversity in all aspects of the work. It is expected that all staff within the company operate within their Competency Framework, which are behaviours or skills that are essential for effective performance: Effective Communication Work as a Team Working Effectively and Efficiently Customer Excellence Continuous Improvement NORMAL WORK ENVIRONMENT: Standard office hours, but occasionally additional hours to attend meetings outside of office hours. PERSON SPECIFICATION JOB TITLE All criteria are considered essential unless indicated as desirable. Education and Qualifications: NEBOSH Diploma in Fire Safety Management or Occupational Health and Safety (Level 6). SFJ Level 4 Certificate in Fire Risk Management (Complex Residential Properties) - Member (MIFireE) or Fellow (FIFireE) of the Institution of Fire Engineers - . IOSH membership (Grad / CMIOSH) - desirable. Proven knowledge of the Fire Safety Act 2021, Building Safety Act 2022, and Fire Safety (England) Regulations 2022. Professional Experience: - Experience in managing projects, developing partnerships and/or service improvement work in an organisation that provides frontline housing services. Knowledge and Skills: - Comprehensive knowledge and understanding of fire safety legislation, policy, and best practices, and the ability to advise managers and frontline service staff. - Good knowledge of fire risk assessments and building safety requirements. - Ability to identify, measure, and manage risks. - Strong reasoning and discussion skills to effectively solve problems. - Investigation skills and ability to prepare clear analytical reports. - Easy drafting skills, with technical accuracy when necessary. - Ability to work effectively with a focus on results. - Ability to collaborate well as part of a team. - Experienced in using Office software to accomplish tasks. - Current full driving license. Bilingual (English and Welsh) in the following or higher levels: Understanding: Able to follow routine work-related conversations, in both languages between fluent speakers. Speaking: Able to converse in some detail regarding routine work matters in both languages. Reading: Able to read and understand general and technical material with a dictionary, in both languages. Writing: Able to draft routine material, with editing assistance, in both languages Leadership and Management Good at prioritising and adapting to changing situations. Be alert to opportunities for improvement, encouraging and adopting best practices at all times. Summary of Terms and Conditions Fire Safety Officer . click apply for full job details

You are responsible for overseeing and delivering works programmes that contribute to and ultimately will fully decarbonise whg homes. You will procure and manage major works programmes with an annual cost of circa 30m. You will ensure a professional and commercial approach is taken and value for money is achieved. You will also ensure that the programme is highly customer focused to deliver energy efficient homes for our customers. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities.We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet.We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce.Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description You will have direct management responsibility of a Project Manager who is supported by a team of Project Delivery Officers and Customer Liaison Advisers. Decarbonisation, retrofit and planned works refurbishment projects across Walsall. Contract Management: take responsibility for the overall management and delivery of investment programme projects. Support the project delivery teams to ensure compliance with contractual obligations, financial management and address any issues that arise. Cost control, financial reporting and commercial management. Procurement and tenders. Risk management and identification. Bids and funding. Compliance and safety. Stakeholder engagement with the wider WHG teams, local authorities, contractors, consultants and supply chain. Profile Relevant qualification or professional body membership in a relatable field such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering, or Architecture. Experience in successfully delivering a large programme of work, overseeing multiple projects and contracts, within the housing/ construction sector. Knowledge of retrofit / decarbonisation / ideally experience managing such projects. Experience of bid writing / working with grant funding. Relevant experience of budget preparation and management, including estimating. Commutable distance to Walsall. Job Offer Annual salary of up to 77,456 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access

Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.