Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive + benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive + benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Housing Officer (Part-Time, 3 Days Per Week) 3 months interim Location: Bradford (with monthly travel to Nottingham) Salary: £20 00 per hour Are you passionate about making a difference in people s lives and creating safe, sustainable communities? We re looking for a dedicated Housing Officer to join a supportive team delivering high-quality housing management services for vulnerable adults across Yorkshire. About the Role This is a hands-on, customer-focused position where you ll be responsible for supporting residents to live independently and successfully in their homes. Based primarily at a supported housing scheme in Bradford, you ll also manage a small patch of nearby properties and a new scheme in Nottingham (with minimum monthly travel required). You ll be at the heart of ensuring tenancies are safe and sustainable, with a strong focus on: Managing antisocial behaviour (ASB) cases and tenancy enforcement Acting as the safeguarding lead for your patch Building strong, positive relationships with residents, care providers, and local partners Supporting move-ins, tenancy sign-ups, and void management Ensuring properties and communal areas are safe, well-maintained, and compliant This role offers real variety no two days will be the same. You ll need excellent communication and problem-solving skills, with the ability to balance empathy and enforcement when supporting residents with complex needs. About You We re seeking someone with: Experience in housing management, ideally within supported or social housing Knowledge of ASB casework and safeguarding procedures The ability to manage a varied caseload with confidence and resilience Strong partnership skills to work effectively with care providers and external agencies A full UK driving licence and access to a vehicle Above all, you ll bring a proactive, customer-first approach and a genuine passion for helping vulnerable people thrive in safe, inclusive communities. Why Apply? This is a fantastic opportunity to join a meaningful role where you ll see the impact of your work every day. You ll have the chance to work independently, while still being part of a supportive team committed to improving lives through housing. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Sep 04, 2025
Full time
Housing Officer (Part-Time, 3 Days Per Week) 3 months interim Location: Bradford (with monthly travel to Nottingham) Salary: £20 00 per hour Are you passionate about making a difference in people s lives and creating safe, sustainable communities? We re looking for a dedicated Housing Officer to join a supportive team delivering high-quality housing management services for vulnerable adults across Yorkshire. About the Role This is a hands-on, customer-focused position where you ll be responsible for supporting residents to live independently and successfully in their homes. Based primarily at a supported housing scheme in Bradford, you ll also manage a small patch of nearby properties and a new scheme in Nottingham (with minimum monthly travel required). You ll be at the heart of ensuring tenancies are safe and sustainable, with a strong focus on: Managing antisocial behaviour (ASB) cases and tenancy enforcement Acting as the safeguarding lead for your patch Building strong, positive relationships with residents, care providers, and local partners Supporting move-ins, tenancy sign-ups, and void management Ensuring properties and communal areas are safe, well-maintained, and compliant This role offers real variety no two days will be the same. You ll need excellent communication and problem-solving skills, with the ability to balance empathy and enforcement when supporting residents with complex needs. About You We re seeking someone with: Experience in housing management, ideally within supported or social housing Knowledge of ASB casework and safeguarding procedures The ability to manage a varied caseload with confidence and resilience Strong partnership skills to work effectively with care providers and external agencies A full UK driving licence and access to a vehicle Above all, you ll bring a proactive, customer-first approach and a genuine passion for helping vulnerable people thrive in safe, inclusive communities. Why Apply? This is a fantastic opportunity to join a meaningful role where you ll see the impact of your work every day. You ll have the chance to work independently, while still being part of a supportive team committed to improving lives through housing. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Homeless Reviews Officer My client is seeking an experienced Homeless Reviews Officer with strong knowledge of Part 6 and 7 of the Housing Act 1996. The Officer will be interviewing homeless applications and making justified decisions based on assessments carried out. The Officer will be supported by the Team Manager as they understand the pressures of the role. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers, hitting targets and ensuring all reviews are made under relevant Housing legislation. The Officer will be expected to hit the ground running and confident in completing work loads. A comfortable working environment offers a great place to work. What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. Responsible for making well-reasoned arguments and impartial decisions If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Sep 03, 2025
Seasonal
Homeless Reviews Officer My client is seeking an experienced Homeless Reviews Officer with strong knowledge of Part 6 and 7 of the Housing Act 1996. The Officer will be interviewing homeless applications and making justified decisions based on assessments carried out. The Officer will be supported by the Team Manager as they understand the pressures of the role. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers, hitting targets and ensuring all reviews are made under relevant Housing legislation. The Officer will be expected to hit the ground running and confident in completing work loads. A comfortable working environment offers a great place to work. What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. Responsible for making well-reasoned arguments and impartial decisions If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Customer Engagement Officer Location: Hybrid and Didsbury, Manchester Salary: 30,036 up to 32,966 Full time /35 hours per week / Permanent Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide. You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully. Candidates We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential. You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact. This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Closing Date: 15 September 2025 Interview Date: 30 September 2025 For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Sep 02, 2025
Full time
Customer Engagement Officer Location: Hybrid and Didsbury, Manchester Salary: 30,036 up to 32,966 Full time /35 hours per week / Permanent Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide. You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully. Candidates We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential. You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact. This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Closing Date: 15 September 2025 Interview Date: 30 September 2025 For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE Harrow, North West London Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Harrow, North West London . You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle. Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct) , depending on your preferred payment method. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Harrow, North West London area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Harrow Apply now!
Sep 01, 2025
Full time
Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE Harrow, North West London Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Harrow, North West London . You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle. Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct) , depending on your preferred payment method. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Harrow, North West London area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Harrow Apply now!
Resident Liaison Officer (RLO) - Social Housing Temp-to-Perm Opportunity £22 per hour Ware, Hertfordshire Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate temp-to-perm opportunity for a Resident Liaison Officer to join our team based in Ware, Hertfordshire . You'll play a vital role in our ongoing refurbishment programme. The work will initially focus on SHDF (Social Housing Decarbonisation Fund) works before transitioning to Kitchen and Bathroom replacement projects , ensuring residents are well-informed, supported, and happy throughout. What You'll Be Doing: As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen or bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For: Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle (expenses for work travel will be paid). Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer: Competitive Pay: An attractive rate of £22 per hour . Temp-to-Perm: A clear pathway from a temporary contract to a permanent position, offering long-term career stability. Expenses Paid: All work-related travel and expenses will be covered. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Ware, Hertfordshire area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Ware Apply now!
Sep 01, 2025
Contract
Resident Liaison Officer (RLO) - Social Housing Temp-to-Perm Opportunity £22 per hour Ware, Hertfordshire Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate temp-to-perm opportunity for a Resident Liaison Officer to join our team based in Ware, Hertfordshire . You'll play a vital role in our ongoing refurbishment programme. The work will initially focus on SHDF (Social Housing Decarbonisation Fund) works before transitioning to Kitchen and Bathroom replacement projects , ensuring residents are well-informed, supported, and happy throughout. What You'll Be Doing: As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen or bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For: Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle (expenses for work travel will be paid). Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer: Competitive Pay: An attractive rate of £22 per hour . Temp-to-Perm: A clear pathway from a temporary contract to a permanent position, offering long-term career stability. Expenses Paid: All work-related travel and expenses will be covered. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Ware, Hertfordshire area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Ware Apply now!
Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both payment options included. Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE Brentwood, Essex Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Brentwood, Essex . You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle. Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct) , depending on your preferred payment method. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Brentwood, Essex area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Brentwood Apply now!
Sep 01, 2025
Full time
Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both payment options included. Resident Liaison Officer (RLO) - Social Housing £22/hr Umbrella or £17/hr PAYE Brentwood, Essex Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Brentwood, Essex . You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects. What You'll Be Doing As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice. Feedback Collection: Gathering resident feedback on works and services to help us continuously improve. Documentation: Maintaining accurate records of all resident interactions and communications. Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective. What We're Looking For Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction. Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach. Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism. Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently. Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle. Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided. What We Offer Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct) , depending on your preferred payment method. Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents. Local Focus: Work primarily within the Brentwood, Essex area. Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction. Ready to be the vital link between our projects and our residents in Brentwood Apply now!
Resident Liaison Officer - Slough 1 year Fixed term contract 32k + car or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Slough. Based on site in Slough you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment decarbonisation project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months + Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Sep 01, 2025
Contract
Resident Liaison Officer - Slough 1 year Fixed term contract 32k + car or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Slough. Based on site in Slough you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment decarbonisation project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months + Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Resident Liaison Officer Social Housing / Construction We re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you re someone who thrives on clear communication, problem-solving, and making a real difference day to day this could be the perfect role for you. Working closely with the site team, you ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish. What you'll be doing: Acting as the go-to point of contact for residents Coordinating access for surveys and works Managing and resolving complaints or concerns promptly Supporting vulnerable residents where needed Keeping accurate records of interactions and updates Ensuring safety messages and key updates are clearly communicated What you ll bring: Strong customer service background ideally in social housing or construction Excellent communication and listening skills A calm, empathetic approach to resolving issues Organised and confident managing your own time Comfortable using digital tools to track records and reports Why apply? Be part of a collaborative, supportive team Help deliver work that genuinely impacts people s lives A role with purpose, variety and room to grow Competitive salary and benefits If you re passionate about people and ready to step into a role where you ll make a visible difference we d love to hear from you.
Sep 01, 2025
Full time
Resident Liaison Officer Social Housing / Construction We re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you re someone who thrives on clear communication, problem-solving, and making a real difference day to day this could be the perfect role for you. Working closely with the site team, you ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish. What you'll be doing: Acting as the go-to point of contact for residents Coordinating access for surveys and works Managing and resolving complaints or concerns promptly Supporting vulnerable residents where needed Keeping accurate records of interactions and updates Ensuring safety messages and key updates are clearly communicated What you ll bring: Strong customer service background ideally in social housing or construction Excellent communication and listening skills A calm, empathetic approach to resolving issues Organised and confident managing your own time Comfortable using digital tools to track records and reports Why apply? Be part of a collaborative, supportive team Help deliver work that genuinely impacts people s lives A role with purpose, variety and room to grow Competitive salary and benefits If you re passionate about people and ready to step into a role where you ll make a visible difference we d love to hear from you.
Centre for Sustainable Energy
Bristol, Gloucestershire
Job Title: Head of Retrofit Location : Bristol, BS1 3LH Salary: 48,726 to 58,365 per annum Job Type: Permanent, Full-time Closing date: Friday 12th September 2025 The Role: We are looking for someone to lead our home energy retrofit services, instilling a culture of high performance and outstanding results. You will have retrofit experience which will help to build our paid-for whole-house retrofit services, secure funding through publicly funded programmes and identify wider funding opportunities. Working with the Director of Household Energy Services (HES) and as a member of the HES Leadership Team, you will deliver a clear vision and strategic direction for the retrofit team. You will also participate as a member of the wider Senior Management Team (SMT). Specific responsibilities: An applicant appointed to the role will be expected to: Oversee key aspects of retrofit delivery in the HES portfolio, including resource utilisation and workload planning, project monitoring and evaluation Ensure retrofit staff in the HES team remain utilised by other departments and are sufficiently supported to deliver their work and reach their potential Ensure that organisational planning systems are up to date and provide an accurate report to the Director of HES and the SMT To work with retrofit project managers to help maintain effective financial controls of our retrofit projects, and provide the Directors of HES and Development with up-to-date projections of spend and expenditure To take responsibility for the quality of outputs of the HES team's retrofit work, including timely reporting to project partners and funders To oversee line management and professional development of all retrofit staff To work with the Director of HES to identify and create new opportunities for CSE to deliver our strategic objectives in relation to retrofit To provide strategic direction to all large retrofit projects and contribute to the delivery of specific projects as relevant, and to enable the provision of retrofit expertise to other projects across CSE To provide input to the organisation's business plan with respect to retrofit opportunities and services for the year ahead, forecasting staffing needs and helping to establish the 3-year budget for the team To share with other Heads of Team collective responsibility for the day-to-day operation of the organisation, representing the HES team's retrofit work as a member of the SMT To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website Essential attributes for this role include: Minimum Maths/English GCSE or equivalent Knowledge of a range of energy efficiency and low carbon technologies Knowledge of the policy framework and funding landscape for retrofit programmes Extensive experience of delivering retrofit project services or programmes Experience of working with installers of energy efficiency measures and low carbon technologies Experience of developing new projects and services that offer energy efficiency measures and low carbon technologies to householders or businesses Line management experience Excellent reporting and analytical skills Excellent written and verbal communication skills, experience of writing effective technical or non-technical summaries of complex issues Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. Pay and conditions: The role is full-time (37.5 hours per week) however, we are prepared to be flexible and will accept offers from those who would prefer part time work of 30 hours The salary will be 48,726 to 58,365 You will be entitled to 25 days paid holiday (plus statutory holidays) CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses. How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description. To be considered for this role an application form must be sent to the email address provided. The closing date for applications is 5pm on Friday 12th September 2025. If you have not heard from us by Monday 15 September, please assume that your application has been unsuccessful. Interviews will take place in-person at our offices in Bristol on Wednesday 17 September 2025, though subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK. Candidates with the relevant experience or job titles of: Sustainable Housing Manager, Chief Energy Efficiency Officer, Manager of Residential Retrofit Programs, Head of Green Housing may also be considered for this role.
Sep 01, 2025
Full time
Job Title: Head of Retrofit Location : Bristol, BS1 3LH Salary: 48,726 to 58,365 per annum Job Type: Permanent, Full-time Closing date: Friday 12th September 2025 The Role: We are looking for someone to lead our home energy retrofit services, instilling a culture of high performance and outstanding results. You will have retrofit experience which will help to build our paid-for whole-house retrofit services, secure funding through publicly funded programmes and identify wider funding opportunities. Working with the Director of Household Energy Services (HES) and as a member of the HES Leadership Team, you will deliver a clear vision and strategic direction for the retrofit team. You will also participate as a member of the wider Senior Management Team (SMT). Specific responsibilities: An applicant appointed to the role will be expected to: Oversee key aspects of retrofit delivery in the HES portfolio, including resource utilisation and workload planning, project monitoring and evaluation Ensure retrofit staff in the HES team remain utilised by other departments and are sufficiently supported to deliver their work and reach their potential Ensure that organisational planning systems are up to date and provide an accurate report to the Director of HES and the SMT To work with retrofit project managers to help maintain effective financial controls of our retrofit projects, and provide the Directors of HES and Development with up-to-date projections of spend and expenditure To take responsibility for the quality of outputs of the HES team's retrofit work, including timely reporting to project partners and funders To oversee line management and professional development of all retrofit staff To work with the Director of HES to identify and create new opportunities for CSE to deliver our strategic objectives in relation to retrofit To provide strategic direction to all large retrofit projects and contribute to the delivery of specific projects as relevant, and to enable the provision of retrofit expertise to other projects across CSE To provide input to the organisation's business plan with respect to retrofit opportunities and services for the year ahead, forecasting staffing needs and helping to establish the 3-year budget for the team To share with other Heads of Team collective responsibility for the day-to-day operation of the organisation, representing the HES team's retrofit work as a member of the SMT To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website Essential attributes for this role include: Minimum Maths/English GCSE or equivalent Knowledge of a range of energy efficiency and low carbon technologies Knowledge of the policy framework and funding landscape for retrofit programmes Extensive experience of delivering retrofit project services or programmes Experience of working with installers of energy efficiency measures and low carbon technologies Experience of developing new projects and services that offer energy efficiency measures and low carbon technologies to householders or businesses Line management experience Excellent reporting and analytical skills Excellent written and verbal communication skills, experience of writing effective technical or non-technical summaries of complex issues Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. Pay and conditions: The role is full-time (37.5 hours per week) however, we are prepared to be flexible and will accept offers from those who would prefer part time work of 30 hours The salary will be 48,726 to 58,365 You will be entitled to 25 days paid holiday (plus statutory holidays) CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses. How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description. To be considered for this role an application form must be sent to the email address provided. The closing date for applications is 5pm on Friday 12th September 2025. If you have not heard from us by Monday 15 September, please assume that your application has been unsuccessful. Interviews will take place in-person at our offices in Bristol on Wednesday 17 September 2025, though subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK. Candidates with the relevant experience or job titles of: Sustainable Housing Manager, Chief Energy Efficiency Officer, Manager of Residential Retrofit Programs, Head of Green Housing may also be considered for this role.
Job Title: Service Manager - Supported Tenancies Location: Bradford, West Yorkshire Salary: Circa 30,000 per annum (DOE) Hours: Full-Time, Permanent - 35 hours per week, flexible between 9am-6:30pm, Monday to Friday. Occasional out-of-hours emergency telephone support required. Disclosure: Enhanced DBS required About the Role We are seeking a committed and experienced Service Manager to oversee supported tenancy services for vulnerable clients. The successful candidate will ensure high-quality service delivery, manage and develop a dedicated team, and work closely with partners to help clients become tenancy-ready and achieve positive outcomes. Key Responsibilities Lead and manage supported housing services, ensuring excellent standards of housing-related support and intensive housing management. Directly line manage Supported Housing Officers, Tenancy Management Officers, and other front-line staff. Oversee referrals, allocations, and occupancy levels, ensuring compliance with contractual requirements. Ensure service users receive tailored support plans and risk assessments to develop life skills and independence. Manage budgets, maximise rental income, and minimise voids and arrears. Promote equality, inclusion, and a safe, positive living environment. Build and maintain strong partnerships with local authorities, agencies, and community organisations. Uphold health, safety, safeguarding, and quality standards across all services. About You Proven experience in housing, supported living, or social care service management. Strong leadership and team management skills, with a track record of developing and motivating staff. Excellent organisational, problem-solving, and communication skills. Ability to work flexibly, respond to emergencies, and manage multiple priorities. Knowledge of housing legislation, safeguarding, and best practice in supported accommodation. Benefits Competitive salary circa 31,000 per annum (dependent on experience) Permanent, stable role with a reputable organisation Opportunities for ongoing training and development Supportive working environment with a values-led approach Apply now via the online instructions HMIND INDHM
Sep 01, 2025
Full time
Job Title: Service Manager - Supported Tenancies Location: Bradford, West Yorkshire Salary: Circa 30,000 per annum (DOE) Hours: Full-Time, Permanent - 35 hours per week, flexible between 9am-6:30pm, Monday to Friday. Occasional out-of-hours emergency telephone support required. Disclosure: Enhanced DBS required About the Role We are seeking a committed and experienced Service Manager to oversee supported tenancy services for vulnerable clients. The successful candidate will ensure high-quality service delivery, manage and develop a dedicated team, and work closely with partners to help clients become tenancy-ready and achieve positive outcomes. Key Responsibilities Lead and manage supported housing services, ensuring excellent standards of housing-related support and intensive housing management. Directly line manage Supported Housing Officers, Tenancy Management Officers, and other front-line staff. Oversee referrals, allocations, and occupancy levels, ensuring compliance with contractual requirements. Ensure service users receive tailored support plans and risk assessments to develop life skills and independence. Manage budgets, maximise rental income, and minimise voids and arrears. Promote equality, inclusion, and a safe, positive living environment. Build and maintain strong partnerships with local authorities, agencies, and community organisations. Uphold health, safety, safeguarding, and quality standards across all services. About You Proven experience in housing, supported living, or social care service management. Strong leadership and team management skills, with a track record of developing and motivating staff. Excellent organisational, problem-solving, and communication skills. Ability to work flexibly, respond to emergencies, and manage multiple priorities. Knowledge of housing legislation, safeguarding, and best practice in supported accommodation. Benefits Competitive salary circa 31,000 per annum (dependent on experience) Permanent, stable role with a reputable organisation Opportunities for ongoing training and development Supportive working environment with a values-led approach Apply now via the online instructions HMIND INDHM
We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a varied portfolio including general needs, supported and intensive housing. Housing Officer responsibilities include: Managing tenancies and estates, including lettings, voids, and low level anti-social behaviour. Supporting residents with income collection, arrears management and financial inclusion Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing Strong communication, problem solving and interpersonal skills A positive, proactive approach and ability to work independently under pressure Sound knowledge of housing law, tenancy management and safeguarding Experience in managing diverse customer needs with empathy and resilience Job title: Housing Officer Contract: Permanent Hours: Full time Salary: 32,360 If you're interested in this Housing Officer role please email Katie, (url removed)
Sep 01, 2025
Full time
We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a varied portfolio including general needs, supported and intensive housing. Housing Officer responsibilities include: Managing tenancies and estates, including lettings, voids, and low level anti-social behaviour. Supporting residents with income collection, arrears management and financial inclusion Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing Strong communication, problem solving and interpersonal skills A positive, proactive approach and ability to work independently under pressure Sound knowledge of housing law, tenancy management and safeguarding Experience in managing diverse customer needs with empathy and resilience Job title: Housing Officer Contract: Permanent Hours: Full time Salary: 32,360 If you're interested in this Housing Officer role please email Katie, (url removed)
Great Places Housing Association
Northenden, Manchester
Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC
Sep 01, 2025
Full time
Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Sep 01, 2025
Contract
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness. The Role Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation. Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions. Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards. Apply a trauma-informed, person-centred approach in all interactions with applicants. Participate in the out-of-hours duty rota as required. Key Requirements Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure. Excellent communication, negotiation, and problem-solving skills. Empathetic approach to working with people in challenging circumstances. Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contract
We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness. The Role Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation. Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions. Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards. Apply a trauma-informed, person-centred approach in all interactions with applicants. Participate in the out-of-hours duty rota as required. Key Requirements Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure. Excellent communication, negotiation, and problem-solving skills. Empathetic approach to working with people in challenging circumstances. Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers. Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service. Assist residents/customers with maintaining their accommodation. Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents. Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim. Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Contract
Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers. Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service. Assist residents/customers with maintaining their accommodation. Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents. Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim. Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers. Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service. Assist residents/customers with maintaining their accommodation. Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents. Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim. Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Contract
Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers. Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service. Assist residents/customers with maintaining their accommodation. Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents. Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim. Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation. Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
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