Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Oct 17, 2025
Full time
Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Managing Agents Officer Industry: Housing and Community Investment Location: Bracknell (with travel as required) Salary: £39,400 plus fantastic benefits About the role We're looking for a Managing Agents Officer to join the Housing and Community Investment team in Bracknell for our client. This is a pivotal role in ensuring that the services delivered by third-party managing agents meet the highest standards of safety, compliance and value for money across the property portfolio. You'll oversee contractual relationships, scrutinise services and charges, and make sure customers benefit from safe, well-managed homes and communal areas. You'll also provide property management support for parts of the legacy portfolio, including market rent and homeownership schemes. What you'll be doing Inspect housing schemes and monitor performance of managing agents against agreed service levels. Review budgets, accounts and customer satisfaction to ensure value for money. Maintain accurate records of all third-party management agreements. Ensure compliance with building safety, fire risk and health & safety regulations, working closely with compliance colleagues where required. Cleansing of the database and manages service information to bring it up to date and maintain. Complete property and block inspections. Raise communal repairs where defects are identified. Challenge underperformance and escalate service standard issues when necessary. Prepare and submit applications to the First-Tier Tribunal on behalf of the organisation and its customers. Respond to internal and external enquiries about management arrangements - build and maintain relationships Support reporting and data requirements linked to third-party management. What you'll bring/What's required Strong background in estate and housing management, including inspections and service delivery. Ability to interpret service level agreements and budgets. Understanding of the housing sector and the needs of social tenants and low-cost homeowners. Knowledge of health & safety legislation and risk assessment in a property context. Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively. A full driving licence with business insurance (or the ability to travel efficiently to meet service requirements). A commitment to upholding professional values and behaviours. What's on offer £39,400 salary A fantastic benefits package, including generous leave, pension scheme, wellbeing support and more Opportunities for professional development and career progression The chance to make a meaningful impact in local communities Apply today and take the next step in your property management career.
Oct 17, 2025
Full time
Managing Agents Officer Industry: Housing and Community Investment Location: Bracknell (with travel as required) Salary: £39,400 plus fantastic benefits About the role We're looking for a Managing Agents Officer to join the Housing and Community Investment team in Bracknell for our client. This is a pivotal role in ensuring that the services delivered by third-party managing agents meet the highest standards of safety, compliance and value for money across the property portfolio. You'll oversee contractual relationships, scrutinise services and charges, and make sure customers benefit from safe, well-managed homes and communal areas. You'll also provide property management support for parts of the legacy portfolio, including market rent and homeownership schemes. What you'll be doing Inspect housing schemes and monitor performance of managing agents against agreed service levels. Review budgets, accounts and customer satisfaction to ensure value for money. Maintain accurate records of all third-party management agreements. Ensure compliance with building safety, fire risk and health & safety regulations, working closely with compliance colleagues where required. Cleansing of the database and manages service information to bring it up to date and maintain. Complete property and block inspections. Raise communal repairs where defects are identified. Challenge underperformance and escalate service standard issues when necessary. Prepare and submit applications to the First-Tier Tribunal on behalf of the organisation and its customers. Respond to internal and external enquiries about management arrangements - build and maintain relationships Support reporting and data requirements linked to third-party management. What you'll bring/What's required Strong background in estate and housing management, including inspections and service delivery. Ability to interpret service level agreements and budgets. Understanding of the housing sector and the needs of social tenants and low-cost homeowners. Knowledge of health & safety legislation and risk assessment in a property context. Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively. A full driving licence with business insurance (or the ability to travel efficiently to meet service requirements). A commitment to upholding professional values and behaviours. What's on offer £39,400 salary A fantastic benefits package, including generous leave, pension scheme, wellbeing support and more Opportunities for professional development and career progression The chance to make a meaningful impact in local communities Apply today and take the next step in your property management career.
Job role - Managing Agents Officer Location - Bracknell Salary - 39400 per annum Permanent position Hours - 37 per week - Monday - Friday with agile working Sellick Partnership Ltd are partnering a well-established housing association with the recruitment of a Managing Agents Officer to manage contractual relationships for third-party managing agents who provide services across the housing stocks portfolio. Job Summary for the Managing Agents Officer You will be responsible for ensuring that third party services provided for buildings, schemes and communal areas across our portfolio are compliant with building safety and FRA regulations and reporting where issues are identified. Through scrutiny of charges and services ensure that third-party MA services offer value for money and provide customers with a quality management service. Provide property management services for the remainder of the legacy market Rent portfolio and homeownership schemes. Key duties and responsibilities Inspect schemes and manage relationships and performance against service level agreement (SLA) with Managing Agents employed across the clients portfolio. Scrutinise costs and customer satisfaction across an area of operation. Review annual budget actual and estimate accounts provided by Managing Agents. Maintain the database of all third-party management agreements and update housing system with Managing Agent details as required. Ensure managing agents provide regular assurance of compliance with Building Safety, Fire Risk and Health and Safety regulation and provide follow up support for the Landlord Compliance team to recover information where not provided. Raise communal area repairs where defects are identified during inspections. Challenge and manage situations where service standards are not met. Complete and submit applications to the First-Tier tribunal on behalf of the client and their customers where challenge is needed on reasonability of costs, or service level failings, as required. Respond to enquiries about third party management arrangements to internal and external stakeholders. Knowledge, skills and experience required Demonstrated experience of Estate management and inspections Demonstrated experience of providing housing management services to schemes and estates. Ability to read and interpret and service level agreements. Ability to understand the context housing associations operate in, and needs of social tenants and low-cost homeowners, and the relationship of Management Companies and MS services. Understand and apply knowledge of health & safety legislation and risk assessments in terms of building and estate inspection. Full driving licence with appropriate business insurance and/or ability to travel in a timely and efficient manner to visit customers and attend meetings in areas not covered by public transport. If you think you are a good fit for the position or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 03, 2025
Full time
Job role - Managing Agents Officer Location - Bracknell Salary - 39400 per annum Permanent position Hours - 37 per week - Monday - Friday with agile working Sellick Partnership Ltd are partnering a well-established housing association with the recruitment of a Managing Agents Officer to manage contractual relationships for third-party managing agents who provide services across the housing stocks portfolio. Job Summary for the Managing Agents Officer You will be responsible for ensuring that third party services provided for buildings, schemes and communal areas across our portfolio are compliant with building safety and FRA regulations and reporting where issues are identified. Through scrutiny of charges and services ensure that third-party MA services offer value for money and provide customers with a quality management service. Provide property management services for the remainder of the legacy market Rent portfolio and homeownership schemes. Key duties and responsibilities Inspect schemes and manage relationships and performance against service level agreement (SLA) with Managing Agents employed across the clients portfolio. Scrutinise costs and customer satisfaction across an area of operation. Review annual budget actual and estimate accounts provided by Managing Agents. Maintain the database of all third-party management agreements and update housing system with Managing Agent details as required. Ensure managing agents provide regular assurance of compliance with Building Safety, Fire Risk and Health and Safety regulation and provide follow up support for the Landlord Compliance team to recover information where not provided. Raise communal area repairs where defects are identified during inspections. Challenge and manage situations where service standards are not met. Complete and submit applications to the First-Tier tribunal on behalf of the client and their customers where challenge is needed on reasonability of costs, or service level failings, as required. Respond to enquiries about third party management arrangements to internal and external stakeholders. Knowledge, skills and experience required Demonstrated experience of Estate management and inspections Demonstrated experience of providing housing management services to schemes and estates. Ability to read and interpret and service level agreements. Ability to understand the context housing associations operate in, and needs of social tenants and low-cost homeowners, and the relationship of Management Companies and MS services. Understand and apply knowledge of health & safety legislation and risk assessments in terms of building and estate inspection. Full driving licence with appropriate business insurance and/or ability to travel in a timely and efficient manner to visit customers and attend meetings in areas not covered by public transport. If you think you are a good fit for the position or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Managing Agents Officer Industry: Housing and Community Investment Location: Bracknell (with travel as required) Salary: £39,400 plus fantastic benefits About the role We re looking for a Managing Agents Officer to join the Housing and Community Investment team in Bracknell for our client. This is a pivotal role in ensuring that the services delivered by third-party managing agents meet the highest standards of safety, compliance and value for money across the property portfolio. You ll oversee contractual relationships, scrutinise services and charges, and make sure customers benefit from safe, well-managed homes and communal areas. You ll also provide property management support for parts of the legacy portfolio, including market rent and homeownership schemes. What you ll be doing Inspect housing schemes and monitor performance of managing agents against agreed service levels. Review budgets, accounts and customer satisfaction to ensure value for money. Maintain accurate records of all third-party management agreements. Ensure compliance with building safety, fire risk and health & safety regulations, working closely with compliance colleagues where required. Cleansing of the database and manages service information to bring it up to date and maintain. Complete property and block inspections. Raise communal repairs where defects are identified. Challenge underperformance and escalate service standard issues when necessary. Prepare and submit applications to the First-Tier Tribunal on behalf of the organisation and its customers. Respond to internal and external enquiries about management arrangements build and maintain relationships Support reporting and data requirements linked to third-party management. What you ll bring/What s required Strong background in estate and housing management, including inspections and service delivery. Ability to interpret service level agreements and budgets. Understanding of the housing sector and the needs of social tenants and low-cost homeowners. Knowledge of health & safety legislation and risk assessment in a property context. Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively. A full driving licence with business insurance (or the ability to travel efficiently to meet service requirements). A commitment to upholding professional values and behaviours. What s on offer £39,400 salary A fantastic benefits package, including generous leave, pension scheme, wellbeing support and more Opportunities for professional development and career progression The chance to make a meaningful impact in local communities Apply today and take the next step in your property management career.
Oct 03, 2025
Full time
Managing Agents Officer Industry: Housing and Community Investment Location: Bracknell (with travel as required) Salary: £39,400 plus fantastic benefits About the role We re looking for a Managing Agents Officer to join the Housing and Community Investment team in Bracknell for our client. This is a pivotal role in ensuring that the services delivered by third-party managing agents meet the highest standards of safety, compliance and value for money across the property portfolio. You ll oversee contractual relationships, scrutinise services and charges, and make sure customers benefit from safe, well-managed homes and communal areas. You ll also provide property management support for parts of the legacy portfolio, including market rent and homeownership schemes. What you ll be doing Inspect housing schemes and monitor performance of managing agents against agreed service levels. Review budgets, accounts and customer satisfaction to ensure value for money. Maintain accurate records of all third-party management agreements. Ensure compliance with building safety, fire risk and health & safety regulations, working closely with compliance colleagues where required. Cleansing of the database and manages service information to bring it up to date and maintain. Complete property and block inspections. Raise communal repairs where defects are identified. Challenge underperformance and escalate service standard issues when necessary. Prepare and submit applications to the First-Tier Tribunal on behalf of the organisation and its customers. Respond to internal and external enquiries about management arrangements build and maintain relationships Support reporting and data requirements linked to third-party management. What you ll bring/What s required Strong background in estate and housing management, including inspections and service delivery. Ability to interpret service level agreements and budgets. Understanding of the housing sector and the needs of social tenants and low-cost homeowners. Knowledge of health & safety legislation and risk assessment in a property context. Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively. A full driving licence with business insurance (or the ability to travel efficiently to meet service requirements). A commitment to upholding professional values and behaviours. What s on offer £39,400 salary A fantastic benefits package, including generous leave, pension scheme, wellbeing support and more Opportunities for professional development and career progression The chance to make a meaningful impact in local communities Apply today and take the next step in your property management career.
Housing Officer (Homeownership) A place to create moments that matter Location : Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £39,178 per annum including car allowance Contract Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm with evening and weekend work as required. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Officer (Homeownership), you ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: • Translate legal jargon into clear, customer-friendly language • Think creatively to solve problems and improve service • Prioritise effectively and manage competing demands • Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for the Housing Officer (Homeownership) £39,178 per annum including car allowance per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in leasehold management within a housing association or managing agent. • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. • Ability to work independently as part of a small team and collaboratively across the wider organisation. • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. • Excellent communication skills, capable of engaging with multiple stakeholders at various levels. • Proficiency in Microsoft Office (Word, Outlook, Excel). Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager followed by a role related assessment. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 8th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services REF-(Apply online only)
Sep 29, 2025
Full time
Housing Officer (Homeownership) A place to create moments that matter Location : Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £39,178 per annum including car allowance Contract Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm with evening and weekend work as required. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Officer (Homeownership), you ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: • Translate legal jargon into clear, customer-friendly language • Think creatively to solve problems and improve service • Prioritise effectively and manage competing demands • Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for the Housing Officer (Homeownership) £39,178 per annum including car allowance per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in leasehold management within a housing association or managing agent. • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. • Ability to work independently as part of a small team and collaboratively across the wider organisation. • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. • Excellent communication skills, capable of engaging with multiple stakeholders at various levels. • Proficiency in Microsoft Office (Word, Outlook, Excel). Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager followed by a role related assessment. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 8th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services REF-(Apply online only)
Housing Officer (Homeownership) A place to create moments that matter Location : Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £39,178 per annum including car allowance. Contract Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm with evening and weekend work as required. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Officer (Homeownership), you ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: • Translate legal jargon into clear, customer-friendly language • Think creatively to solve problems and improve service • Prioritise effectively and manage competing demands • Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for the Housing Officer (Homeownership) post is £39,178 per annum including car allowance for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in leasehold management within a housing association or managing agent. • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. • Ability to work independently as part of a small team and collaboratively across the wider organisation. • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. • Excellent communication skills, capable of engaging with multiple stakeholders at various levels. • Proficiency in Microsoft Office (Word, Outlook, Excel). Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager followed by a role related assessment. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 8th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services REF-
Sep 26, 2025
Full time
Housing Officer (Homeownership) A place to create moments that matter Location : Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £39,178 per annum including car allowance. Contract Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm with evening and weekend work as required. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Officer (Homeownership), you ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: • Translate legal jargon into clear, customer-friendly language • Think creatively to solve problems and improve service • Prioritise effectively and manage competing demands • Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for the Housing Officer (Homeownership) post is £39,178 per annum including car allowance for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in leasehold management within a housing association or managing agent. • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. • Ability to work independently as part of a small team and collaboratively across the wider organisation. • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. • Excellent communication skills, capable of engaging with multiple stakeholders at various levels. • Proficiency in Microsoft Office (Word, Outlook, Excel). Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager followed by a role related assessment. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 8th October via Teams. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 15th October at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services REF-
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