Contract Manager West London Full-time, Permanent position 65k - 75k plus package We are working with a leading Social Housing contractor to recruit an experienced Contracts Manager to join their team in West London, leading on Planned Maintenance and Roofing projects. Working in partnership with Local Authority and Housing Association clients, You will be responsible for the successful delivery and management of multiple projects, ensuring projects are delivered in line with company procedures, contractual requirements and client expectations. Along with the management of the works, you will also be responsible for pre and post inspection of works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 75,000 + Benefits. If you are interested, please apply online now.
05/03/2026
Full time
Contract Manager West London Full-time, Permanent position 65k - 75k plus package We are working with a leading Social Housing contractor to recruit an experienced Contracts Manager to join their team in West London, leading on Planned Maintenance and Roofing projects. Working in partnership with Local Authority and Housing Association clients, You will be responsible for the successful delivery and management of multiple projects, ensuring projects are delivered in line with company procedures, contractual requirements and client expectations. Along with the management of the works, you will also be responsible for pre and post inspection of works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 75,000 + Benefits. If you are interested, please apply online now.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum Car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
04/03/2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum Car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer - Social Housing Repairs & Maintenance Office based in Stratford - no travelling! Full time, permanent up to 31,000 per annum Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer / Complaints Handler to join their team based in Stratford, London. Duties: Customer Care and Dis-satisfaction response. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter. Writing written response to complaints. Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service. Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction. Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager. Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a resident liaison / complaints handling role. Previous experience of working with Local Authorities or Registered Housing Providers is essential. Confident compiling written response to complaints via email and letter. Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online or call (phone number removed) for more information!
04/03/2026
Full time
Resident Liaison Officer - Social Housing Repairs & Maintenance Office based in Stratford - no travelling! Full time, permanent up to 31,000 per annum Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer / Complaints Handler to join their team based in Stratford, London. Duties: Customer Care and Dis-satisfaction response. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter. Writing written response to complaints. Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service. Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction. Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager. Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a resident liaison / complaints handling role. Previous experience of working with Local Authorities or Registered Housing Providers is essential. Confident compiling written response to complaints via email and letter. Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online or call (phone number removed) for more information!
Inbound Customer Service Manager Salary: up to £60,000 DOE Location: Cambridge Sector: Building Services (Domestic & Commercial) Important: Unfortunately, our client is unable to offer visa sponsorship for this role. Only candidates with the existing right to work in the UK should apply. We are recruiting on behalf of a well-established building services company seeking an experienced Inbound Customer Service Manager to lead their customer contact function. This role will manage a team of five customer service coordinators , handling inbound customer enquiries via phone and written channels. The successful candidate will play a key role in delivering a high-quality customer experience while working closely with operational teams across plumbing, electrical, air conditioning and general building services. Sector relevant expereince is not essential. The Role Reporting directly to the Managing Director, the Inbound Customer Service Manager will be responsible for the day-to-day performance of the inbound customer service team, ensuring service levels, response times and customer satisfaction targets are consistently met. This is a hands-on management role suited to someone with strong people leadership skills and experience in inbound service environments. Key Responsibilities Lead, manage and motivate a team of 5 inbound customer service coordinators Oversee all inbound enquiries (telephone, email and written correspondence) Act as the escalation point for complex customer queries and complaints Ensure clear communication with customers regarding job progress, scheduling and outcomes Liaise closely with engineering and operational teams to ensure efficient service delivery Monitor workloads, scheduling and service requests to meet customer expectations Recruit, onboard and train new team members as required Conduct regular performance reviews, coaching sessions and team meetings Review work orders, invoices and time reports for accuracy and billing support Identify and implement improvements to customer service processes and workflows Attend senior management meetings and provide service performance updates Candidate Profile Proven experience managing an inbound customer service or contact centre team Strong customer service background within a fast-paced, service-led environment Excellent communication skills with confidence handling escalations and complaints A people-focused manager who can coach, motivate and develop a team Highly organised with strong attention to detail and ability to manage competing priorities Comfortable using CRM, scheduling or job management systems Competent with MS Office (Word, Excel, Outlook) Experience within building services, trades, facilities management or similar sectors is advantageous but not essential Able to work under pressure and manage customer expectations effectively What s on Offer Salary up to £60,000 depending on experience Senior, visible role within a growing and well-established business Opportunity to shape and improve the customer service function Supportive leadership team and long-term career progression If you would like to know more, get in touch with Harry Severn at ARC - (url removed)
04/03/2026
Full time
Inbound Customer Service Manager Salary: up to £60,000 DOE Location: Cambridge Sector: Building Services (Domestic & Commercial) Important: Unfortunately, our client is unable to offer visa sponsorship for this role. Only candidates with the existing right to work in the UK should apply. We are recruiting on behalf of a well-established building services company seeking an experienced Inbound Customer Service Manager to lead their customer contact function. This role will manage a team of five customer service coordinators , handling inbound customer enquiries via phone and written channels. The successful candidate will play a key role in delivering a high-quality customer experience while working closely with operational teams across plumbing, electrical, air conditioning and general building services. Sector relevant expereince is not essential. The Role Reporting directly to the Managing Director, the Inbound Customer Service Manager will be responsible for the day-to-day performance of the inbound customer service team, ensuring service levels, response times and customer satisfaction targets are consistently met. This is a hands-on management role suited to someone with strong people leadership skills and experience in inbound service environments. Key Responsibilities Lead, manage and motivate a team of 5 inbound customer service coordinators Oversee all inbound enquiries (telephone, email and written correspondence) Act as the escalation point for complex customer queries and complaints Ensure clear communication with customers regarding job progress, scheduling and outcomes Liaise closely with engineering and operational teams to ensure efficient service delivery Monitor workloads, scheduling and service requests to meet customer expectations Recruit, onboard and train new team members as required Conduct regular performance reviews, coaching sessions and team meetings Review work orders, invoices and time reports for accuracy and billing support Identify and implement improvements to customer service processes and workflows Attend senior management meetings and provide service performance updates Candidate Profile Proven experience managing an inbound customer service or contact centre team Strong customer service background within a fast-paced, service-led environment Excellent communication skills with confidence handling escalations and complaints A people-focused manager who can coach, motivate and develop a team Highly organised with strong attention to detail and ability to manage competing priorities Comfortable using CRM, scheduling or job management systems Competent with MS Office (Word, Excel, Outlook) Experience within building services, trades, facilities management or similar sectors is advantageous but not essential Able to work under pressure and manage customer expectations effectively What s on Offer Salary up to £60,000 depending on experience Senior, visible role within a growing and well-established business Opportunity to shape and improve the customer service function Supportive leadership team and long-term career progression If you would like to know more, get in touch with Harry Severn at ARC - (url removed)
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
04/03/2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
James Andrew Recruitment Solutions (JAR Solutions)
Bristol, Somerset
We are currently working in partnership with a Housing Association based in Portishead, who are recruiting for a Lead Surveyor on a permanent basis. The position is due to start as soon as your notice has been served, but the client is looking for somebody to get started as soon as possible. The salary for the role £51,842.00 per annum. The ideal candidate will have experience overseeing a team of Surveyors, be an expert in damp and mould diagnostics/ensuring adherence with Awaab's Law. Duties will include (but are not limited to): Leading and managing a team of Damp & Mould Surveyors, including performance, development, and wellbeing Undertaking complex surveys and provide technical advice on damp, mould, and building pathology Producing and reviewing high-quality reports, specifications, and remedial recommendations Overseeing end-to-end case management, ensuring compliance with HHSRS and regulatory timescales Liaising with Repairs, Asset Management, Complaints, and Safe Homes teams to resolve issues efficiently Conducting quality assurance inspections of works, contractors, and in-house teams Deputising for the Customer Delivery Manager and act as a technical escalation point Supporting procurement, quotations, tenders, and ensure subcontractor compliance with Health & Safety standards Experience required: Experience leading surveying or technical teams Strong technical knowledge of damp, mould, and housing compliance Confident in people management, performance, and project delivery Formal building qualification (RICS-accredited, BSc, HNC, or HND) Full, clean UK driving license Working hours: 37.5 hours per week Monday - Friday, 9am-5pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
04/03/2026
Full time
We are currently working in partnership with a Housing Association based in Portishead, who are recruiting for a Lead Surveyor on a permanent basis. The position is due to start as soon as your notice has been served, but the client is looking for somebody to get started as soon as possible. The salary for the role £51,842.00 per annum. The ideal candidate will have experience overseeing a team of Surveyors, be an expert in damp and mould diagnostics/ensuring adherence with Awaab's Law. Duties will include (but are not limited to): Leading and managing a team of Damp & Mould Surveyors, including performance, development, and wellbeing Undertaking complex surveys and provide technical advice on damp, mould, and building pathology Producing and reviewing high-quality reports, specifications, and remedial recommendations Overseeing end-to-end case management, ensuring compliance with HHSRS and regulatory timescales Liaising with Repairs, Asset Management, Complaints, and Safe Homes teams to resolve issues efficiently Conducting quality assurance inspections of works, contractors, and in-house teams Deputising for the Customer Delivery Manager and act as a technical escalation point Supporting procurement, quotations, tenders, and ensure subcontractor compliance with Health & Safety standards Experience required: Experience leading surveying or technical teams Strong technical knowledge of damp, mould, and housing compliance Confident in people management, performance, and project delivery Formal building qualification (RICS-accredited, BSc, HNC, or HND) Full, clean UK driving license Working hours: 37.5 hours per week Monday - Friday, 9am-5pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Sterling Williams are currently working with an international bank based in the City who are looking to hire a Senior/Relationship Manager into their intermediaries team. Senior Relationship Manager (Structured Property or Real estate) London - City of London - office based 5 days per day week Circa £70,000 pa plus benefits The role holder is primarily responsible for driving profitable volume growth through value added sales and service of Commercial / SME customers. They target and manage an assigned portfolio of customers within the commercial credit business segments. The role holders responsibility will include driving relationships with commercial business intermediaries to build profitability through value added dales and services of commercial /SME customers. Role holder will also need to forge new profitable relationships with Intermediaries. Tasks and Responsibilities 1. Relationship Management & New Business Development withing Real Estate/BTL Manage relationships with large / medium to small clients of the Bank. Prepare a structured calling / meeting program to identify new business opportunities and explore customer needs with the aim of matching the Bank's products. Responsible for revenue and assets targets as assigned from time to time and cross selling of FI and Private Banking products. Corporate Accounts Management & Credit Proposal Processing Manage a portfolio of corporate accounts from SME to Corporate in terms of turnover and credit limits. Review / prepare various types of proposals for Credit facilities. Ensure CPs go through a full balance sheet, income statement and cash flow analysis, scrutiny of all documents, accounts payment history etc. Visit existing customers, building opportunities to increase profitability and yield from accounts, enhancing mutual relationships. 2. Analysis / Monitoring / Documentation Maintain the validity of accounts, monitoring receipt of payments from customers and documentation of their facilities. Monitor all accounts in terms of credit movement, business volumes and control. Follow up for upcoming TR due dates and PAD retirements. Provide regular MIS updates to SRM on performance of amounts allocated. 3. Remedial Management Read early warning signs and proactively escalate concerns to the Head of Islamic Banking & Intermediary Business for advice. Follow-up for overdue payments and in case of no progress, transfer the account to Recovery and provide all the documents and necessary support to Recovery. 4. ARM Development Advise and guide ARMs on routine and complex matters. 5. As assigned by Head of Intermediary Business Services • Maintain contact with Intermediaries and respond to their enquiries within agreed timescales • Undertaking non-routine customer service calls • Ensure all customer concerns and queries are dealt with and responded to within agreed timescales • Ensure customer data is accurate and complete on Bank's systems • Have detailed understanding of Bank's procedures • Deliver excellent customer service • Handling customer complaints effectively • Represent the Bank positively internally and externally Experience and Education 1. In-depth product knowledge within Real Estate 2. Customer service skills and relationship management 3. Client and portfolio knowledge 4. Knowledge of sector, regulatory environment, understanding Bank policy and procedure 5. Effective staff management, development and assessment
04/03/2026
Full time
Sterling Williams are currently working with an international bank based in the City who are looking to hire a Senior/Relationship Manager into their intermediaries team. Senior Relationship Manager (Structured Property or Real estate) London - City of London - office based 5 days per day week Circa £70,000 pa plus benefits The role holder is primarily responsible for driving profitable volume growth through value added sales and service of Commercial / SME customers. They target and manage an assigned portfolio of customers within the commercial credit business segments. The role holders responsibility will include driving relationships with commercial business intermediaries to build profitability through value added dales and services of commercial /SME customers. Role holder will also need to forge new profitable relationships with Intermediaries. Tasks and Responsibilities 1. Relationship Management & New Business Development withing Real Estate/BTL Manage relationships with large / medium to small clients of the Bank. Prepare a structured calling / meeting program to identify new business opportunities and explore customer needs with the aim of matching the Bank's products. Responsible for revenue and assets targets as assigned from time to time and cross selling of FI and Private Banking products. Corporate Accounts Management & Credit Proposal Processing Manage a portfolio of corporate accounts from SME to Corporate in terms of turnover and credit limits. Review / prepare various types of proposals for Credit facilities. Ensure CPs go through a full balance sheet, income statement and cash flow analysis, scrutiny of all documents, accounts payment history etc. Visit existing customers, building opportunities to increase profitability and yield from accounts, enhancing mutual relationships. 2. Analysis / Monitoring / Documentation Maintain the validity of accounts, monitoring receipt of payments from customers and documentation of their facilities. Monitor all accounts in terms of credit movement, business volumes and control. Follow up for upcoming TR due dates and PAD retirements. Provide regular MIS updates to SRM on performance of amounts allocated. 3. Remedial Management Read early warning signs and proactively escalate concerns to the Head of Islamic Banking & Intermediary Business for advice. Follow-up for overdue payments and in case of no progress, transfer the account to Recovery and provide all the documents and necessary support to Recovery. 4. ARM Development Advise and guide ARMs on routine and complex matters. 5. As assigned by Head of Intermediary Business Services • Maintain contact with Intermediaries and respond to their enquiries within agreed timescales • Undertaking non-routine customer service calls • Ensure all customer concerns and queries are dealt with and responded to within agreed timescales • Ensure customer data is accurate and complete on Bank's systems • Have detailed understanding of Bank's procedures • Deliver excellent customer service • Handling customer complaints effectively • Represent the Bank positively internally and externally Experience and Education 1. In-depth product knowledge within Real Estate 2. Customer service skills and relationship management 3. Client and portfolio knowledge 4. Knowledge of sector, regulatory environment, understanding Bank policy and procedure 5. Effective staff management, development and assessment
We're recruiting a Senior Complaints Resolution Officer to join a busy Housing Hub, playing a pivotal role in delivering an effective complaints, enquiries and compliments service across housing services. This is a senior operational role focused on resolving complex housing complaints, preventing escalation, driving learning from outcomes and supporting service improvement. The role will also provide supervision to Complaints Resolution Officers and act as a key escalation point within the service. The Role Deliver an effective complaints, enquiries and compliments management service, ensuring service standards and performance targets are met. Respond to housing complaints and Members' enquiries in line with Council policies and procedures, preventing unnecessary escalation. Manage and monitor complex, multi-service housing complaints and specialist investigations through to resolution. Act as the first point of escalation for Complaints Resolution Officers. Provide line management and supervision for up to two Complaints Resolution Officers, subject to operational need. Delegate and manage Stage One complaints, Members' enquiries and Cabinet enquiries. Carry out specialist investigations into complex housing complaints and coordinate robust written responses. Quality assure complaint investigations and responses, providing coaching and support to officers. Coordinate and monitor responses to Members' enquiries to ensure timely and effective resolution. Track follow-up actions and remedial works to completion, liaising with contractors and internal services. Facilitate and coordinate compensation payments where appropriate. Contribute to performance reporting and promote learning from complaints to support continuous service improvement. Provide information and responses relating to FOI requests, Ombudsman cases and Subject Access Requests. Build and maintain effective working relationships with residents, Members, managers, contractors and external partners. Act as contract lead for designated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Support and deliver training for new and existing staff on complaints processes, procedures and systems. Motivate and engage the Complaints Resolution Team alongside the Complaints Resolution Manager. Provide cover for the Complaints Resolution Manager when required. Maintain accurate case records using housing and complaints management systems. Key Requirements Experience working within the social housing sector. Proven experience handling housing complaints and dispute resolution within a diverse community setting. Experience managing complex caseloads and multi-service investigations. Sound understanding and practical application of the Housing Ombudsman Complaint Handling Code. Experience maintaining accurate records and using case management databases. Ability to lead, supervise and motivate staff. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. Ability to present information clearly, accurately and professionally. Strong negotiation and stakeholder management skills. Proficiency in Microsoft Word, Excel, Outlook and Teams. Commitment to continuous professional development. Subject to a DBS check. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for similar housing complaints, customer resolution and complaints management roles across all levels, UK-wide, and would be happy to speak with you confidentially. Even if you are currently settled in a role, we welcome conversations with Complaints Officers, Senior Complaints Officers and Housing Customer Services professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
04/03/2026
Contract
We're recruiting a Senior Complaints Resolution Officer to join a busy Housing Hub, playing a pivotal role in delivering an effective complaints, enquiries and compliments service across housing services. This is a senior operational role focused on resolving complex housing complaints, preventing escalation, driving learning from outcomes and supporting service improvement. The role will also provide supervision to Complaints Resolution Officers and act as a key escalation point within the service. The Role Deliver an effective complaints, enquiries and compliments management service, ensuring service standards and performance targets are met. Respond to housing complaints and Members' enquiries in line with Council policies and procedures, preventing unnecessary escalation. Manage and monitor complex, multi-service housing complaints and specialist investigations through to resolution. Act as the first point of escalation for Complaints Resolution Officers. Provide line management and supervision for up to two Complaints Resolution Officers, subject to operational need. Delegate and manage Stage One complaints, Members' enquiries and Cabinet enquiries. Carry out specialist investigations into complex housing complaints and coordinate robust written responses. Quality assure complaint investigations and responses, providing coaching and support to officers. Coordinate and monitor responses to Members' enquiries to ensure timely and effective resolution. Track follow-up actions and remedial works to completion, liaising with contractors and internal services. Facilitate and coordinate compensation payments where appropriate. Contribute to performance reporting and promote learning from complaints to support continuous service improvement. Provide information and responses relating to FOI requests, Ombudsman cases and Subject Access Requests. Build and maintain effective working relationships with residents, Members, managers, contractors and external partners. Act as contract lead for designated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Support and deliver training for new and existing staff on complaints processes, procedures and systems. Motivate and engage the Complaints Resolution Team alongside the Complaints Resolution Manager. Provide cover for the Complaints Resolution Manager when required. Maintain accurate case records using housing and complaints management systems. Key Requirements Experience working within the social housing sector. Proven experience handling housing complaints and dispute resolution within a diverse community setting. Experience managing complex caseloads and multi-service investigations. Sound understanding and practical application of the Housing Ombudsman Complaint Handling Code. Experience maintaining accurate records and using case management databases. Ability to lead, supervise and motivate staff. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. Ability to present information clearly, accurately and professionally. Strong negotiation and stakeholder management skills. Proficiency in Microsoft Word, Excel, Outlook and Teams. Commitment to continuous professional development. Subject to a DBS check. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for similar housing complaints, customer resolution and complaints management roles across all levels, UK-wide, and would be happy to speak with you confidentially. Even if you are currently settled in a role, we welcome conversations with Complaints Officers, Senior Complaints Officers and Housing Customer Services professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Property Manager - Block Management Due to continuing growth, we are looking to strengthen our team with a Senior Property Manager, tasked with caring for circa 700 units. We are on the lookout for someone who enjoys property management and wants to be given the breathing space to provide an excellent service, rather than being micromanaged and overloaded with thousands of units. We need someone with at least five years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings and those with previous/ongoing cladding remediation too would be a plus. As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include: Oversee the smooth running of the portfolio. Attend and prepare for regular meetings with residents/directors. Conduct routine inspections and schedule maintenance. Chair and minute meetings as appropriate and take actions resulting from these. Budget and financial control our system is a big help with this. Build and maintain relationships with all stakeholders. Resolving of queries received on the portfolio. Helping to acquire new business (where commission can also be earned). Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!). We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked and reducing complaints. We aren't a national agent and will never be as the service is never close to that of a good, local agent. We re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected. Other Ideal Traits Are: Excellent knowledge of financial administration (service charge accounting) Effective numeracy and data entry skills Experience in handling cladding replacement work/building safety fund applications Excellent interpersonal skills Ability to maintain a high level of accuracy Ability to meet deadlines and grasp the urgency of departmental activities Experience in managing staff TPI level 3 Personal Skills/Attributes: Maintaining strict confidentiality Demonstrate sound work ethics Flexibility Be assertive and dynamic Be deadline driven Maintaining relationships with all stakeholders Can work independently Problem analysis and solving Professionalism Full drivers licence and ideally own car A Little More About Us We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and our well being first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team. If that sounds interesting, then please apply!
04/03/2026
Full time
Senior Property Manager - Block Management Due to continuing growth, we are looking to strengthen our team with a Senior Property Manager, tasked with caring for circa 700 units. We are on the lookout for someone who enjoys property management and wants to be given the breathing space to provide an excellent service, rather than being micromanaged and overloaded with thousands of units. We need someone with at least five years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings and those with previous/ongoing cladding remediation too would be a plus. As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include: Oversee the smooth running of the portfolio. Attend and prepare for regular meetings with residents/directors. Conduct routine inspections and schedule maintenance. Chair and minute meetings as appropriate and take actions resulting from these. Budget and financial control our system is a big help with this. Build and maintain relationships with all stakeholders. Resolving of queries received on the portfolio. Helping to acquire new business (where commission can also be earned). Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!). We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked and reducing complaints. We aren't a national agent and will never be as the service is never close to that of a good, local agent. We re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected. Other Ideal Traits Are: Excellent knowledge of financial administration (service charge accounting) Effective numeracy and data entry skills Experience in handling cladding replacement work/building safety fund applications Excellent interpersonal skills Ability to maintain a high level of accuracy Ability to meet deadlines and grasp the urgency of departmental activities Experience in managing staff TPI level 3 Personal Skills/Attributes: Maintaining strict confidentiality Demonstrate sound work ethics Flexibility Be assertive and dynamic Be deadline driven Maintaining relationships with all stakeholders Can work independently Problem analysis and solving Professionalism Full drivers licence and ideally own car A Little More About Us We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and our well being first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team. If that sounds interesting, then please apply!
Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: 16.11 PAYE or 20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling. Liaise directly with customers as needed to support repair functions. Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group. Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases. Assist in the inspection and ordering of repairs and void works, including customer liaison. Analyse repair volumes, expenditure, and customer satisfaction to support service delivery. Raise work orders, support work specifications, and assist in quality inspections. Process invoices and payment requests from contractors, ensuring compliance with governance. Resolve customer complaints and inquiries proactively. Support the management of specialist surveys and minor works contracts. Maintain comprehensive, up-to-date records of assets, risks, and systems. Communicate effectively with Boards, management, and governance levels. Support the delivery of a value-for-money responsive repairs service. Undertake CPD and perform additional duties as requested by the line manager. Required Skills & Qualifications: Experience with housing, repairs, landlord compliance, and relevant IT systems. Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements. Knowledge of contractor payment processing and validation. Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases. GCSE grade C or equivalent in English Language and Maths. Excellent organisational skills, ability to work independently and as part of a team. Strong commitment to customer service. To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience
04/03/2026
Seasonal
Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: 16.11 PAYE or 20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling. Liaise directly with customers as needed to support repair functions. Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group. Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases. Assist in the inspection and ordering of repairs and void works, including customer liaison. Analyse repair volumes, expenditure, and customer satisfaction to support service delivery. Raise work orders, support work specifications, and assist in quality inspections. Process invoices and payment requests from contractors, ensuring compliance with governance. Resolve customer complaints and inquiries proactively. Support the management of specialist surveys and minor works contracts. Maintain comprehensive, up-to-date records of assets, risks, and systems. Communicate effectively with Boards, management, and governance levels. Support the delivery of a value-for-money responsive repairs service. Undertake CPD and perform additional duties as requested by the line manager. Required Skills & Qualifications: Experience with housing, repairs, landlord compliance, and relevant IT systems. Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements. Knowledge of contractor payment processing and validation. Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases. GCSE grade C or equivalent in English Language and Maths. Excellent organisational skills, ability to work independently and as part of a team. Strong commitment to customer service. To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience
Job Title : Site Manager Location: Birmingham area Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.
04/03/2026
Full time
Job Title : Site Manager Location: Birmingham area Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.
Job Title: Estates Compliance Manager About the Role The Estates Department is seeking an experienced and highly motivated Estates Maintenance Systems and Compliance Manager to join a dynamic team. This pivotal role is responsible for ensuring that the Trust s estate is compliant, safe, and fit for purpose, supporting the Trust s current and future clinical and operational needs. Key Responsibilities Ensure Estates Maintenance services meet statutory and regulatory requirements, contract specifications, performance management systems, and KPIs. Produce and manage action plans to achieve and maintain compliance. Implement and manage an efficient document management system for all maintenance services within the Estates department. Manage the Estates Stores and Estates Co-ordinators. Oversee the Estates Computer-Aided Facility Management (CAFM) system, ensuring accurate and up-to-date compliance data. Advise and support Estates staff on health and safety policies, statutory legislation, and NHS guidance. Investigate incidents and complaints, producing summary reports with recommendations. Develop and maintain a robust Planned Preventive Maintenance (PPM) system to ensure compliance with relevant Health Technical Memoranda (HTMs), Health and Safety Executive (HSE) statutes, and best practice guidelines. Produce, implement, and review Estates maintenance policies and procedures. Manage and coordinate the NHS Premises Assurance Model (PAM) and the Estates Return Information Collection (ERIC).Person Specification Essential Criteria Relevant degree in Estates, Facilities Management, or equivalent experience. Significant experience managing Estates Hard FM services, including financial, budget, and resource management. Professional management qualification (HNC/HND) or equivalent experience. Strong knowledge of health and safety regulations, statutory and mandatory legislation, guidance, and codes of practice, including HTMs, HBNs, and British Standards. Excellent communication and stakeholder engagement skills. Ability to manage multiple tasks under tight deadlines and produce comprehensive multidisciplinary reports. Desirable Criteria Membership of a relevant professional body (e.g., IHEEM, CIBSE, RICS, CIOB, APM). NHS or public sector estates systems and compliance management experience. Skills & Competencies Leadership and team management experience. Strong analytical and problem-solving skills. Proficiency with CAFM systems and compliance reporting. Commitment to continuous improvement and operational excellence. Benefits Opportunity to contribute to high-profile healthcare projects. Professional development and career growth in Estates and Facilities Management. Collaborative and supportive work environment.
03/03/2026
Seasonal
Job Title: Estates Compliance Manager About the Role The Estates Department is seeking an experienced and highly motivated Estates Maintenance Systems and Compliance Manager to join a dynamic team. This pivotal role is responsible for ensuring that the Trust s estate is compliant, safe, and fit for purpose, supporting the Trust s current and future clinical and operational needs. Key Responsibilities Ensure Estates Maintenance services meet statutory and regulatory requirements, contract specifications, performance management systems, and KPIs. Produce and manage action plans to achieve and maintain compliance. Implement and manage an efficient document management system for all maintenance services within the Estates department. Manage the Estates Stores and Estates Co-ordinators. Oversee the Estates Computer-Aided Facility Management (CAFM) system, ensuring accurate and up-to-date compliance data. Advise and support Estates staff on health and safety policies, statutory legislation, and NHS guidance. Investigate incidents and complaints, producing summary reports with recommendations. Develop and maintain a robust Planned Preventive Maintenance (PPM) system to ensure compliance with relevant Health Technical Memoranda (HTMs), Health and Safety Executive (HSE) statutes, and best practice guidelines. Produce, implement, and review Estates maintenance policies and procedures. Manage and coordinate the NHS Premises Assurance Model (PAM) and the Estates Return Information Collection (ERIC).Person Specification Essential Criteria Relevant degree in Estates, Facilities Management, or equivalent experience. Significant experience managing Estates Hard FM services, including financial, budget, and resource management. Professional management qualification (HNC/HND) or equivalent experience. Strong knowledge of health and safety regulations, statutory and mandatory legislation, guidance, and codes of practice, including HTMs, HBNs, and British Standards. Excellent communication and stakeholder engagement skills. Ability to manage multiple tasks under tight deadlines and produce comprehensive multidisciplinary reports. Desirable Criteria Membership of a relevant professional body (e.g., IHEEM, CIBSE, RICS, CIOB, APM). NHS or public sector estates systems and compliance management experience. Skills & Competencies Leadership and team management experience. Strong analytical and problem-solving skills. Proficiency with CAFM systems and compliance reporting. Commitment to continuous improvement and operational excellence. Benefits Opportunity to contribute to high-profile healthcare projects. Professional development and career growth in Estates and Facilities Management. Collaborative and supportive work environment.
Job Specification for Housing Transformation Manager Location: Windsor Contract Type: Temporary (6-month contract) Day Rate: 400+ per day Purpose of the Job Role The Housing Transformation Manager will be accountable for the management of the Housing and Public Protection Business Support team, including analysts and housing complaints and review officers. The role involves leading and overseeing various transformation projects, providing support to the leadership, management, and delivery of the Housing and Public Protection Service. Main Duties and Responsibilities Manage the business support functions, including budget oversight and line management of service analysts and complaints/review officers. Coordinate and respond to key technology and ICT development projects within the service. Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards. Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation. Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews. Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts. Deputise for the Assistant Director as required. Person Specification Qualifications/Education/Training: Essential: Level 5 or 6 qualification in a relevant field (e.g., Diploma in Housing Studies, BA in Housing Studies, BSc in Environmental Health) or proven mid-senior level experience in housing management or public protection. Desirable: Level 7 qualification (e.g., Masters in Public Administration), project Essential: Extensive experience in leading business improvement plans within housing and the public sector, comprehensive understanding of housing or public protection issues, and experience managing people, budgets, and teams.
03/03/2026
Contract
Job Specification for Housing Transformation Manager Location: Windsor Contract Type: Temporary (6-month contract) Day Rate: 400+ per day Purpose of the Job Role The Housing Transformation Manager will be accountable for the management of the Housing and Public Protection Business Support team, including analysts and housing complaints and review officers. The role involves leading and overseeing various transformation projects, providing support to the leadership, management, and delivery of the Housing and Public Protection Service. Main Duties and Responsibilities Manage the business support functions, including budget oversight and line management of service analysts and complaints/review officers. Coordinate and respond to key technology and ICT development projects within the service. Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards. Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation. Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews. Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts. Deputise for the Assistant Director as required. Person Specification Qualifications/Education/Training: Essential: Level 5 or 6 qualification in a relevant field (e.g., Diploma in Housing Studies, BA in Housing Studies, BSc in Environmental Health) or proven mid-senior level experience in housing management or public protection. Desirable: Level 7 qualification (e.g., Masters in Public Administration), project Essential: Extensive experience in leading business improvement plans within housing and the public sector, comprehensive understanding of housing or public protection issues, and experience managing people, budgets, and teams.
Property Manager Location: Colchester Job Type: Full-time, Permanent Salary Range: £28,000 - £35,000 (To secure the top end of the salary range, a minimum of 3 years Property Management experience is required alongside Prince 2 or Health and Safety Qualifications) Are you a dedicated Property Manager looking for a dynamic role managing a diverse portfolio of retail and residential properties? Our Colchester based client is seeking a professional like you to ensure the efficient operation and tenant satisfaction of their residential and retail properties. This is your chance to join a forward-thinking company that values dedication and hard work. As a Property Manager, you will have the autonomy to manage a variety of tasks ranging from Project Management, utility management to tenant relations. You will play a crucial role in: - Managing retail and residential properties ensuring all aspects of management are handled efficiently. Resolving maintenance-related issues promptly in collaboration with energy companies and stakeholders alongside facilitating and managing viewings. Main duties include; Manage a portfolio of retail and residential properties, ensuring all aspects of utility management are handled efficiently. Take responsibility for all utilities including gas, electric, water, and council tax, along with any other ad hoc bills. Handle complaints and liaise with energy companies and stakeholders to resolve any utilities and maintenance-related issues promptly. Ensure all meters are regularly topped up, monthly bills are paid on time, and maintenance works are scheduled as needed. Address emergency utility issues swiftly to minimise inconvenience to tenants. Maintain clear and proactive communication with tenants regarding any necessary maintenance or property-related works. Required Skills & Qualifications: Proven experience in property management, particularly with both retail and residential properties. Strong organisational skills to manage multiple tasks and properties efficiently. Prince 2 or Health and Safety Qualifications Excellent communication skills to effectively liaise with tenants, utility providers, and internal stakeholders. Ability to handle and resolve complaints and issues related to property utilities and maintenance. Ability to respond swiftly to emergencies and coordinate with relevant parties to resolve issues. If a competitive salary range of £28,000 to £35,000, which reflects your experience and dedication to the role, whilst benefiting from opportunities for professional development and training that will aid your career progression is of interest, please click APPLY!
03/03/2026
Full time
Property Manager Location: Colchester Job Type: Full-time, Permanent Salary Range: £28,000 - £35,000 (To secure the top end of the salary range, a minimum of 3 years Property Management experience is required alongside Prince 2 or Health and Safety Qualifications) Are you a dedicated Property Manager looking for a dynamic role managing a diverse portfolio of retail and residential properties? Our Colchester based client is seeking a professional like you to ensure the efficient operation and tenant satisfaction of their residential and retail properties. This is your chance to join a forward-thinking company that values dedication and hard work. As a Property Manager, you will have the autonomy to manage a variety of tasks ranging from Project Management, utility management to tenant relations. You will play a crucial role in: - Managing retail and residential properties ensuring all aspects of management are handled efficiently. Resolving maintenance-related issues promptly in collaboration with energy companies and stakeholders alongside facilitating and managing viewings. Main duties include; Manage a portfolio of retail and residential properties, ensuring all aspects of utility management are handled efficiently. Take responsibility for all utilities including gas, electric, water, and council tax, along with any other ad hoc bills. Handle complaints and liaise with energy companies and stakeholders to resolve any utilities and maintenance-related issues promptly. Ensure all meters are regularly topped up, monthly bills are paid on time, and maintenance works are scheduled as needed. Address emergency utility issues swiftly to minimise inconvenience to tenants. Maintain clear and proactive communication with tenants regarding any necessary maintenance or property-related works. Required Skills & Qualifications: Proven experience in property management, particularly with both retail and residential properties. Strong organisational skills to manage multiple tasks and properties efficiently. Prince 2 or Health and Safety Qualifications Excellent communication skills to effectively liaise with tenants, utility providers, and internal stakeholders. Ability to handle and resolve complaints and issues related to property utilities and maintenance. Ability to respond swiftly to emergencies and coordinate with relevant parties to resolve issues. If a competitive salary range of £28,000 to £35,000, which reflects your experience and dedication to the role, whilst benefiting from opportunities for professional development and training that will aid your career progression is of interest, please click APPLY!
Job Title : Site Manager Location: Birmingham area Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.
03/03/2026
Full time
Job Title : Site Manager Location: Birmingham area Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.
Service Manager - Repairs, London, Housing Association, £23 - 28 p/hour Inside IR35 Your new company We are seeking an experienced Service Manager to lead a team responsible for delivering high quality programmed works in customers' homes. This role is ideal for someone who thrives in a fast paced environment, has strong leadership capabilities, and is committed to ensuring excellent service delivery, safety compliance, and continuous improvement. Your new role Team Leadership: Manage a team delivering programmed works within occupied homes, ensuring productivity, quality, and excellent customer experience. Performance & Quality Oversight: Monitor operative performance by conducting regular quality audits on works and materials, both in progress and upon completion. Financial & Resource Control: Ensure effective financial oversight and that adequate labour and material resources are available to deliver programmes efficiently. Subcontractor Management: Oversee the performance and compliance of approved subcontractors, ensuring they meet quality, safety, and timeliness expectations. Vehicle & Stock Monitoring: Ensure operatives maintain appropriate vehicle stock levels and comply with stock management procedures. Materials & Compliance: Manage materials in alignment with legislation, industry standards, and internal policies. Health & Safety Compliance: Ensure all works conform to Health & Safety requirements and that safe working practices are consistently followed. Customer Resolution: Lead timely investigation and resolution of customer complaints, ensuring systems are updated and workflow tasks are completed. Safeguarding: Promote the protection and safety of customers by ensuring safeguarding procedures are followed and concerns are correctly identified, monitored, and escalated where required. What you'll need to succeed Experience managing teams within repairs, maintenance, housing, construction, or property services. Strong knowledge of quality standards, H&S compliance, and regulatory requirements. Excellent communication and stakeholder management skills. A proactive and solutions focused approach. Commitment to delivering safe, customer centred services. What you'll get in return Flexible working options available. Opportunity to lead meaningful work that impacts customers' homes and wellbeing. Supportive working environment with opportunities for professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
03/03/2026
Seasonal
Service Manager - Repairs, London, Housing Association, £23 - 28 p/hour Inside IR35 Your new company We are seeking an experienced Service Manager to lead a team responsible for delivering high quality programmed works in customers' homes. This role is ideal for someone who thrives in a fast paced environment, has strong leadership capabilities, and is committed to ensuring excellent service delivery, safety compliance, and continuous improvement. Your new role Team Leadership: Manage a team delivering programmed works within occupied homes, ensuring productivity, quality, and excellent customer experience. Performance & Quality Oversight: Monitor operative performance by conducting regular quality audits on works and materials, both in progress and upon completion. Financial & Resource Control: Ensure effective financial oversight and that adequate labour and material resources are available to deliver programmes efficiently. Subcontractor Management: Oversee the performance and compliance of approved subcontractors, ensuring they meet quality, safety, and timeliness expectations. Vehicle & Stock Monitoring: Ensure operatives maintain appropriate vehicle stock levels and comply with stock management procedures. Materials & Compliance: Manage materials in alignment with legislation, industry standards, and internal policies. Health & Safety Compliance: Ensure all works conform to Health & Safety requirements and that safe working practices are consistently followed. Customer Resolution: Lead timely investigation and resolution of customer complaints, ensuring systems are updated and workflow tasks are completed. Safeguarding: Promote the protection and safety of customers by ensuring safeguarding procedures are followed and concerns are correctly identified, monitored, and escalated where required. What you'll need to succeed Experience managing teams within repairs, maintenance, housing, construction, or property services. Strong knowledge of quality standards, H&S compliance, and regulatory requirements. Excellent communication and stakeholder management skills. A proactive and solutions focused approach. Commitment to delivering safe, customer centred services. What you'll get in return Flexible working options available. Opportunity to lead meaningful work that impacts customers' homes and wellbeing. Supportive working environment with opportunities for professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent Competitive Salary + Benefits Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high performing operational teams? Do you thrive in a fast paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end to end delivery of a high quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi million pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost efficient performance. Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control. Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves. Act as an escalation point for complex complaints, ensuring timely and customer focused resolution. Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice. Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement. Provide strategic planning, reporting, and insight to senior leadership and key governance groups. Ensure effective delivery of the out of hours repairs service, participating in the escalation rota as required. Collaborate with external stakeholders including local authorities, community representatives, and other agencies. Drive innovation and service improvement, championing new approaches rather than "the way things have always been done." About You You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer focused teams. We're looking for someone who can demonstrate: Experience managing repairs or property services operations at a senior level. Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies. Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi disciplinary teams. Ability to work collaboratively across departments and build strong stakeholder relationships. Experience handling and resolving complex customer complaints. A proactive, improvement focused mindset with the confidence to challenge existing processes. A housing sector qualification (or willingness to work towards one) is advantageous. Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs. A DBS check will be required for this role. What's on Offer A leadership role with real impact and visibility. A supportive environment focused on customer safety, satisfaction, and continuous improvement. Opportunities to shape future service delivery and influence strategic direction. Competitive salary, benefits, and flexible working arrangements. How to Apply We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with #
02/03/2026
Full time
Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent Competitive Salary + Benefits Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high performing operational teams? Do you thrive in a fast paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end to end delivery of a high quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi million pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost efficient performance. Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control. Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves. Act as an escalation point for complex complaints, ensuring timely and customer focused resolution. Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice. Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement. Provide strategic planning, reporting, and insight to senior leadership and key governance groups. Ensure effective delivery of the out of hours repairs service, participating in the escalation rota as required. Collaborate with external stakeholders including local authorities, community representatives, and other agencies. Drive innovation and service improvement, championing new approaches rather than "the way things have always been done." About You You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer focused teams. We're looking for someone who can demonstrate: Experience managing repairs or property services operations at a senior level. Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies. Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi disciplinary teams. Ability to work collaboratively across departments and build strong stakeholder relationships. Experience handling and resolving complex customer complaints. A proactive, improvement focused mindset with the confidence to challenge existing processes. A housing sector qualification (or willingness to work towards one) is advantageous. Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs. A DBS check will be required for this role. What's on Offer A leadership role with real impact and visibility. A supportive environment focused on customer safety, satisfaction, and continuous improvement. Opportunities to shape future service delivery and influence strategic direction. Competitive salary, benefits, and flexible working arrangements. How to Apply We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with #
Sheltered Scheme Manager (Social Housing) PART TIME - LIVERPOOL We're pleased to be partnering with Onward Homes to recruit a Part-Time Scheme Manager for a sheltered housing scheme in Liverpool. This is a rewarding, ongoing temporary role supporting residents to live safely and independently. Temporary until at least 31 July 2026Mon/Weds/Fri - 4 hours per day (start 8-9am)Up to £15.63 per hour (PAYE) Umbrella available Key responsibilities: Deliver high quality housing and building management services as the main point of contact for tenants. Carry out daily welfare checks and respond to emergencies professionally. Report and monitor repairs; liaise with contractors and arrange access. Provide excellent customer service and work collaboratively with internal and external partners. Complete routine H&S and compliance checks, including fire safety tests and legionella monitoring. Support tenants with enquiries, complaints, benefits and tenancy issues. Manage low level ASB and tenancy breaches, escalating when needed. Monitor rent accounts and provide tenancy sustainment support. What you'll need to succeed Experience in housing/tenancy management (ideally in sheltered or retirement living). Knowledge of social housing legislation and welfare/benefits. Confident lone worker with good communication skills. Highly organised, calm under pressure and able to respond to emergencies. Reliable, flexible and adaptable. What you'll get in return Weekly pay PAYE or Umbrella payment options Part-time hours (12 per week) Contract expected to run until at least July 2026 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
02/03/2026
Seasonal
Sheltered Scheme Manager (Social Housing) PART TIME - LIVERPOOL We're pleased to be partnering with Onward Homes to recruit a Part-Time Scheme Manager for a sheltered housing scheme in Liverpool. This is a rewarding, ongoing temporary role supporting residents to live safely and independently. Temporary until at least 31 July 2026Mon/Weds/Fri - 4 hours per day (start 8-9am)Up to £15.63 per hour (PAYE) Umbrella available Key responsibilities: Deliver high quality housing and building management services as the main point of contact for tenants. Carry out daily welfare checks and respond to emergencies professionally. Report and monitor repairs; liaise with contractors and arrange access. Provide excellent customer service and work collaboratively with internal and external partners. Complete routine H&S and compliance checks, including fire safety tests and legionella monitoring. Support tenants with enquiries, complaints, benefits and tenancy issues. Manage low level ASB and tenancy breaches, escalating when needed. Monitor rent accounts and provide tenancy sustainment support. What you'll need to succeed Experience in housing/tenancy management (ideally in sheltered or retirement living). Knowledge of social housing legislation and welfare/benefits. Confident lone worker with good communication skills. Highly organised, calm under pressure and able to respond to emergencies. Reliable, flexible and adaptable. What you'll get in return Weekly pay PAYE or Umbrella payment options Part-time hours (12 per week) Contract expected to run until at least July 2026 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Required - Roads Transport & Network Manager Livingston Road Safety & Traffic OfficerLocation: Livingston Service: Operational Services - Roads & Transportation Contract:Full-time We are seeking an experienced and motivated Road Safety & Traffic Management Expert to play a leading role in shaping safe, sustainable, and well managed transport networks across the region.As a key member of the Roads & Transportation Service, you will support the Roads Network Manager in delivering one of the council's core functions-ensuring the safety, efficiency, and resilience of our local road network through effective policy, engineering, and team leadership. About the Role In this senior and highly influential position, you will be responsible for leading the day to day delivery of road safety and traffic management activities within the Network team. Your work will directly contribute to improving community safety, supporting local infrastructure development, and maintaining the high standards expected across the council's operational services. You will: Lead road safety and traffic management activities, including developing policies, procedures, and strategic approaches. Develop, monitor and review the council's Road Safety Plan. Work collaboratively with internal services, schools, community groups and external partners to solve road safety and traffic issues. Lead reviews of school travel routes, attend public/school meetings, and develop engineering solutions in partnership with Education colleagues. Oversee the development and maintenance of the council's Road Accident Database. Manage the council's Accident Investigation & Prevention Programme-site identification, ranking, investigations and post implementation monitoring. Provide technical support for safety camera activities. Oversee surveys, design, contract preparation and works supervision for road safety and traffic management schemes, including payments, variations, claims and disputes. Lead the development and promotion of Traffic Regulation Orders (parking, safety and management schemes). Manage the road safety audit process including planning, allocation, delivery and stakeholder engagement. Oversee daily management of Disabled Persons' Parking Places operations. Lead the provision and maintenance of traffic signs and signals. Ensure procurement of services and works complies with council Standing Orders. Prioritise workloads and ensure staffing levels meet operational requirements. Lead on managing customer expectations, handling enquiries/complaints in line with council standards. Act as complaints officer and member liaison officer. Lead recruitment, performance reviews, disciplinary matters and absence management for direct reports. Deliver team briefings and maintain strong internal communication. Undertake responsibilities under CDM Regulations and health and safety legislation. Represent the Roads & Transportation Service as required, including attendance at committees, boards, trusts and national groups (e.g., SCOTS, COSLA, APSE). Support capital and revenue budget management, reporting and programme monitoring. Prepare and present reports to committees, PDSPs, and internal/external groups. Support corporate governance, compliance, performance processes, and the Service Asset Management Plan. Participate in Winter and Emergency activities. Deputise for the Roads Network Manager when required. Qualifications, Skills & Knowledge Essential Registered with the Engineering Council at Incorporated Engineer level (or above). Member of a relevant professional engineering institution. Strong written and verbal communication skills with the ability to manage multiple priorities under pressure. Extensive knowledge of road safety engineering and traffic management. Strong project management and database management skills. Desirable Degree in Engineering or Construction Management. Postgraduate qualification in Transportation Engineering, Project Management or related discipline. IOSH Managing Safely (or equivalent). Working knowledge of health & safety legislation, particularly in operational environments. RoSPA Road Safety Engineering certification (or equivalent). Certificate of Competence in Road Safety Audit (Highways Agency approved). Membership of the Society of Road Safety Auditors (or equivalent). Knowledge of contract management. Experience leading and developing teams. Working knowledge of AutoCAD, road accident databases or other specialist software. Additional Information Access to a car pool scheme or service vehicles is provided for role related activities. If you are interested in hearing more about this role, please forward a CV to myself at and I will reach out. #
02/03/2026
Full time
Required - Roads Transport & Network Manager Livingston Road Safety & Traffic OfficerLocation: Livingston Service: Operational Services - Roads & Transportation Contract:Full-time We are seeking an experienced and motivated Road Safety & Traffic Management Expert to play a leading role in shaping safe, sustainable, and well managed transport networks across the region.As a key member of the Roads & Transportation Service, you will support the Roads Network Manager in delivering one of the council's core functions-ensuring the safety, efficiency, and resilience of our local road network through effective policy, engineering, and team leadership. About the Role In this senior and highly influential position, you will be responsible for leading the day to day delivery of road safety and traffic management activities within the Network team. Your work will directly contribute to improving community safety, supporting local infrastructure development, and maintaining the high standards expected across the council's operational services. You will: Lead road safety and traffic management activities, including developing policies, procedures, and strategic approaches. Develop, monitor and review the council's Road Safety Plan. Work collaboratively with internal services, schools, community groups and external partners to solve road safety and traffic issues. Lead reviews of school travel routes, attend public/school meetings, and develop engineering solutions in partnership with Education colleagues. Oversee the development and maintenance of the council's Road Accident Database. Manage the council's Accident Investigation & Prevention Programme-site identification, ranking, investigations and post implementation monitoring. Provide technical support for safety camera activities. Oversee surveys, design, contract preparation and works supervision for road safety and traffic management schemes, including payments, variations, claims and disputes. Lead the development and promotion of Traffic Regulation Orders (parking, safety and management schemes). Manage the road safety audit process including planning, allocation, delivery and stakeholder engagement. Oversee daily management of Disabled Persons' Parking Places operations. Lead the provision and maintenance of traffic signs and signals. Ensure procurement of services and works complies with council Standing Orders. Prioritise workloads and ensure staffing levels meet operational requirements. Lead on managing customer expectations, handling enquiries/complaints in line with council standards. Act as complaints officer and member liaison officer. Lead recruitment, performance reviews, disciplinary matters and absence management for direct reports. Deliver team briefings and maintain strong internal communication. Undertake responsibilities under CDM Regulations and health and safety legislation. Represent the Roads & Transportation Service as required, including attendance at committees, boards, trusts and national groups (e.g., SCOTS, COSLA, APSE). Support capital and revenue budget management, reporting and programme monitoring. Prepare and present reports to committees, PDSPs, and internal/external groups. Support corporate governance, compliance, performance processes, and the Service Asset Management Plan. Participate in Winter and Emergency activities. Deputise for the Roads Network Manager when required. Qualifications, Skills & Knowledge Essential Registered with the Engineering Council at Incorporated Engineer level (or above). Member of a relevant professional engineering institution. Strong written and verbal communication skills with the ability to manage multiple priorities under pressure. Extensive knowledge of road safety engineering and traffic management. Strong project management and database management skills. Desirable Degree in Engineering or Construction Management. Postgraduate qualification in Transportation Engineering, Project Management or related discipline. IOSH Managing Safely (or equivalent). Working knowledge of health & safety legislation, particularly in operational environments. RoSPA Road Safety Engineering certification (or equivalent). Certificate of Competence in Road Safety Audit (Highways Agency approved). Membership of the Society of Road Safety Auditors (or equivalent). Knowledge of contract management. Experience leading and developing teams. Working knowledge of AutoCAD, road accident databases or other specialist software. Additional Information Access to a car pool scheme or service vehicles is provided for role related activities. If you are interested in hearing more about this role, please forward a CV to myself at and I will reach out. #
12 month fixed term contract - electrical compliance manager - social housing Property Risk & Compliance Manager - ElectricalSalary: £57,433 per annumHours: 35 hours per weekContract Type: Fixed Term - 12 MonthsRole PurposeThe Property Risk & Compliance Manager - Electrical is responsible for the effective delivery of the organisation's Electrical Testing Programme and the Non Gas Heated Properties Compliance Contract. The postholder will ensure all electrical safety obligations are delivered on time, within budget, and to the required statutory and industry standards. The role ensures that all work meets KPIs, SLAs, customer service expectations, and health and safety requirements across the property portfolio. Key ResponsibilitiesElectrical Compliance & Contract Management Lead and manage the Electrical Testing Programme, ensuring full compliance with statutory regulations and sector standards (e.g., BS 7671, Electrical Safety Regulations). Oversee the delivery of the non gas heated property compliance contract, ensuring all obligations are met. Ensure all electrical works and inspections are completed within agreed SLAs, KPIs, and budget parameters. Manage and monitor contractor performance, carrying out audits, site inspections, and quality assurance checks. Review and approve electrical certification, reports, and remedial actions, ensuring accuracy and compliance. Maintain up to date compliance records and ensure accurate reporting for regulatory and internal governance purposes. Health, Safety & Risk Management Ensure all electrical safety activities meet statutory health and safety requirements. Lead investigations into electrical safety incidents, identifying root causes and implementing corrective actions. Provide expert technical advice on electrical safety, compliance risks, and mitigation strategies. Maintain a robust risk register for electrical compliance and escalate risks where necessary. Operational Delivery & Performance Develop and implement annual delivery plans for electrical compliance activities. Monitor programmes to ensure timely completion and efficient use of resources. Ensure excellent customer service standards are maintained for tenants, residents, and stakeholders. Support service improvement initiatives, innovation, and best practice adoption across compliance services. Financial & Contract Oversight Manage allocated budgets for electrical compliance and related contracts. Support procurement activities for electrical safety services, including specifications, tenders, and evaluation. Ensure cost-effective contract delivery and provide regular financial performance updates. Identify opportunities for efficiencies without compromising safety or quality. Leadership & Stakeholder Engagement Provide professional leadership to internal teams, contractors, and partners. Work collaboratively with Housing, Repairs, Asset Management, and Health & Safety teams. Present compliance performance reports to senior management, boards, and regulatory bodies where required. Promote a culture of safety, accountability, and continuous improvement. Qualifications & ExperienceEssential Electrical qualification - 18th Edition Electrical Standards Recognised electrical compliance qualification (e.g., City & Guilds 2391 Inspection & Testing). Demonstratable experience in Electrical contract management.•Experience of working with stakeholders, clients and contractors and developing successful long-term working relationships. •Proven experience of achieving targets and objectives •Good construction knowledge including Health & Safety Legislation, fire safety, CDM regulations and relevant codes of practice. •Experience of compliance related legislation. •Understanding and ability to undertake and apply risk assessments. •A firm understanding of Contract Law and procurement regulations (OJEU) •Demonstratable experience of sector leading construction related and Compliance software. •Experience of managing customer complaints and improving delivery through lessons learnt. IOSH Managing Safely or equivalent H&S qualification. Experience working within a local authority or public sector environment. Experience managing compliance for non gas heated property assets. Knowledge of asset management systems and compliance software. Key Behaviours & Competencies Strong leadership with the ability to influence and collaborate. Customer focused approach with a commitment to service excellence. Analytical mindset with strong problem solving skills. Ability to manage complex workloads and make informed decisions quickly. High attention to detail and a commitment to safety and compliance. What you'll get in return for a 12-month fixed term contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
02/03/2026
Contract
12 month fixed term contract - electrical compliance manager - social housing Property Risk & Compliance Manager - ElectricalSalary: £57,433 per annumHours: 35 hours per weekContract Type: Fixed Term - 12 MonthsRole PurposeThe Property Risk & Compliance Manager - Electrical is responsible for the effective delivery of the organisation's Electrical Testing Programme and the Non Gas Heated Properties Compliance Contract. The postholder will ensure all electrical safety obligations are delivered on time, within budget, and to the required statutory and industry standards. The role ensures that all work meets KPIs, SLAs, customer service expectations, and health and safety requirements across the property portfolio. Key ResponsibilitiesElectrical Compliance & Contract Management Lead and manage the Electrical Testing Programme, ensuring full compliance with statutory regulations and sector standards (e.g., BS 7671, Electrical Safety Regulations). Oversee the delivery of the non gas heated property compliance contract, ensuring all obligations are met. Ensure all electrical works and inspections are completed within agreed SLAs, KPIs, and budget parameters. Manage and monitor contractor performance, carrying out audits, site inspections, and quality assurance checks. Review and approve electrical certification, reports, and remedial actions, ensuring accuracy and compliance. Maintain up to date compliance records and ensure accurate reporting for regulatory and internal governance purposes. Health, Safety & Risk Management Ensure all electrical safety activities meet statutory health and safety requirements. Lead investigations into electrical safety incidents, identifying root causes and implementing corrective actions. Provide expert technical advice on electrical safety, compliance risks, and mitigation strategies. Maintain a robust risk register for electrical compliance and escalate risks where necessary. Operational Delivery & Performance Develop and implement annual delivery plans for electrical compliance activities. Monitor programmes to ensure timely completion and efficient use of resources. Ensure excellent customer service standards are maintained for tenants, residents, and stakeholders. Support service improvement initiatives, innovation, and best practice adoption across compliance services. Financial & Contract Oversight Manage allocated budgets for electrical compliance and related contracts. Support procurement activities for electrical safety services, including specifications, tenders, and evaluation. Ensure cost-effective contract delivery and provide regular financial performance updates. Identify opportunities for efficiencies without compromising safety or quality. Leadership & Stakeholder Engagement Provide professional leadership to internal teams, contractors, and partners. Work collaboratively with Housing, Repairs, Asset Management, and Health & Safety teams. Present compliance performance reports to senior management, boards, and regulatory bodies where required. Promote a culture of safety, accountability, and continuous improvement. Qualifications & ExperienceEssential Electrical qualification - 18th Edition Electrical Standards Recognised electrical compliance qualification (e.g., City & Guilds 2391 Inspection & Testing). Demonstratable experience in Electrical contract management.•Experience of working with stakeholders, clients and contractors and developing successful long-term working relationships. •Proven experience of achieving targets and objectives •Good construction knowledge including Health & Safety Legislation, fire safety, CDM regulations and relevant codes of practice. •Experience of compliance related legislation. •Understanding and ability to undertake and apply risk assessments. •A firm understanding of Contract Law and procurement regulations (OJEU) •Demonstratable experience of sector leading construction related and Compliance software. •Experience of managing customer complaints and improving delivery through lessons learnt. IOSH Managing Safely or equivalent H&S qualification. Experience working within a local authority or public sector environment. Experience managing compliance for non gas heated property assets. Knowledge of asset management systems and compliance software. Key Behaviours & Competencies Strong leadership with the ability to influence and collaborate. Customer focused approach with a commitment to service excellence. Analytical mindset with strong problem solving skills. Ability to manage complex workloads and make informed decisions quickly. High attention to detail and a commitment to safety and compliance. What you'll get in return for a 12-month fixed term contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
