Job Title : Site Manager Location: Sites across the Southwest of the UK Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.
17/01/2026
Full time
Job Title : Site Manager Location: Sites across the Southwest of the UK Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.
Shape the future of housing support real projects that deliver change for colleagues and tenants. Customer Experience & Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services directly benefiting colleagues and tenants. Your day to day will see you: Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities. Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion. Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends. Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities. Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities. What we're looking for: Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline. Strong organisational skills and an interest in how customer feedback can drive business change. Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants. An analytical mind with the ability to research information and summarise findings effectively. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please
17/01/2026
Contract
Shape the future of housing support real projects that deliver change for colleagues and tenants. Customer Experience & Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services directly benefiting colleagues and tenants. Your day to day will see you: Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities. Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion. Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends. Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities. Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities. What we're looking for: Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline. Strong organisational skills and an interest in how customer feedback can drive business change. Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants. An analytical mind with the ability to research information and summarise findings effectively. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
17/01/2026
Contract
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Our independent client is looking for an experienced Maintenance Coordinator, to join their busy Property Management department Hub in Hornchurch RM11 The successful applicant will help be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: Working with a team of Property Managers Organisation and scheduling Dealing with legal notices Dealing with multiple phone calls Have the ability to demonstrate a track record of managing rental properties. Up to speed with legislation and the process surrounding Property Management Striving to exceed team targets and standards. Dealing with contractors on behalf of Landlords & tenants General maintenance coordination Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies The Successful Applicant will need to possess the following skills: Must have at least 1 year experience in Property Management & Administration of Property Management Minimum 1 years residential Portfolio Management Experience The candidates must have intermediate computer literacy. Experience of lettings/property management software packages Be able to manage their own workload. Full valid driving licence is essential. The hours will be: Monday to Friday 9.00am to 5.00pm (Sociable working hours.) Salary range will be: between 26.000pa to 28,000pa depending on experience. If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.
17/01/2026
Full time
Our independent client is looking for an experienced Maintenance Coordinator, to join their busy Property Management department Hub in Hornchurch RM11 The successful applicant will help be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: Working with a team of Property Managers Organisation and scheduling Dealing with legal notices Dealing with multiple phone calls Have the ability to demonstrate a track record of managing rental properties. Up to speed with legislation and the process surrounding Property Management Striving to exceed team targets and standards. Dealing with contractors on behalf of Landlords & tenants General maintenance coordination Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies The Successful Applicant will need to possess the following skills: Must have at least 1 year experience in Property Management & Administration of Property Management Minimum 1 years residential Portfolio Management Experience The candidates must have intermediate computer literacy. Experience of lettings/property management software packages Be able to manage their own workload. Full valid driving licence is essential. The hours will be: Monday to Friday 9.00am to 5.00pm (Sociable working hours.) Salary range will be: between 26.000pa to 28,000pa depending on experience. If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.
Our well established multi office independent client is looking for an experienced Property Manager or Property management Administrator, to join their busy Property Management department Hub in Havering RM1 The successful applicant will help be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: Working with a team of Property Managers Team meetings Dealing with legal notices Dealing with multiple phone calls Have the ability to demonstrate a track record of managing rental properties. Be fully conversant with current regulation/ legislation and processes surrounding Property Management Striving to exceed team targets and standards. Dealing with contractors on behalf of Landlords & tenants Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Maintenance coordination The Successful Applicant will need to possess the following skills: Must have at least 1 year experience in Property Management & Administration of Property Management Minimum 1 years residential Portfolio Management Experience The candidates must have intermediate computer literacy. Experience of lettings/property management software packages Be able to manage their own workload. Full valid driving licence is essential. The hours will be: Monday to Friday 9.00am to 5.00pm (Sociable working hours.) Salary range will be: 28.000pa 28 days holiday including bank If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.
16/01/2026
Full time
Our well established multi office independent client is looking for an experienced Property Manager or Property management Administrator, to join their busy Property Management department Hub in Havering RM1 The successful applicant will help be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: Working with a team of Property Managers Team meetings Dealing with legal notices Dealing with multiple phone calls Have the ability to demonstrate a track record of managing rental properties. Be fully conversant with current regulation/ legislation and processes surrounding Property Management Striving to exceed team targets and standards. Dealing with contractors on behalf of Landlords & tenants Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Maintenance coordination The Successful Applicant will need to possess the following skills: Must have at least 1 year experience in Property Management & Administration of Property Management Minimum 1 years residential Portfolio Management Experience The candidates must have intermediate computer literacy. Experience of lettings/property management software packages Be able to manage their own workload. Full valid driving licence is essential. The hours will be: Monday to Friday 9.00am to 5.00pm (Sociable working hours.) Salary range will be: 28.000pa 28 days holiday including bank If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.
Job Title: Disrepair Surveyor Contract: 3-Month Contract Rate: 230- 280 per day (depending on experience) Client: Bristol City Council Department: Repairs & Maintenance / Housing Reports To: Disrepair Manager / Supervisor Role Overview Bristol City Council is seeking an experienced Disrepair Surveyor to manage Housing Condition (Disrepair) Claims in partnership with Legal Services. The role focuses on investigating claims thoroughly, overseeing remedial works, and resolving cases efficiently to minimise litigation while meeting tenant expectations and maintaining legal compliance. Key Responsibilities Manage disrepair complaints received as legal claims, working closely with Bristol City Council Legal Services. Carry out detailed property inspections and diagnose defects relating to housing condition claims. Coordinate, monitor, and oversee remedial works delivered by trade teams and external contractors from start to completion. Ensure works are completed to a high standard, on time, and within budget. Maintain clear and professional communication with tenants, managing expectations throughout each case. Produce detailed written reports for each disrepair case. Champion the customer experience to achieve high levels of tenant satisfaction. Resolve claims using Bristol City Council's Internal Complaints Procedure and relevant legal frameworks. Act as a professional witness on allocated disrepair claims. Work with the Disrepair Manager/Supervisor to agree compensation levels and determine legal strategy, including challenging claims where appropriate. Skills & Experience Required Proven experience as a Disrepair Surveyor or similar role within social housing or local authority settings. Strong knowledge of housing disrepair claims and legal processes. Experience acting as a professional or expert witness is highly desirable. Ability to manage multiple cases and priorities effectively. Excellent written and verbal communication skills. Strong understanding of customer-focused service delivery within a legal framework. Contract Details Initial 3-month contract Day rate: 230- 280 , dependent on experience Opportunity to support a key local authority housing function If you're interested, then please apply or contact (url removed) Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
16/01/2026
Seasonal
Job Title: Disrepair Surveyor Contract: 3-Month Contract Rate: 230- 280 per day (depending on experience) Client: Bristol City Council Department: Repairs & Maintenance / Housing Reports To: Disrepair Manager / Supervisor Role Overview Bristol City Council is seeking an experienced Disrepair Surveyor to manage Housing Condition (Disrepair) Claims in partnership with Legal Services. The role focuses on investigating claims thoroughly, overseeing remedial works, and resolving cases efficiently to minimise litigation while meeting tenant expectations and maintaining legal compliance. Key Responsibilities Manage disrepair complaints received as legal claims, working closely with Bristol City Council Legal Services. Carry out detailed property inspections and diagnose defects relating to housing condition claims. Coordinate, monitor, and oversee remedial works delivered by trade teams and external contractors from start to completion. Ensure works are completed to a high standard, on time, and within budget. Maintain clear and professional communication with tenants, managing expectations throughout each case. Produce detailed written reports for each disrepair case. Champion the customer experience to achieve high levels of tenant satisfaction. Resolve claims using Bristol City Council's Internal Complaints Procedure and relevant legal frameworks. Act as a professional witness on allocated disrepair claims. Work with the Disrepair Manager/Supervisor to agree compensation levels and determine legal strategy, including challenging claims where appropriate. Skills & Experience Required Proven experience as a Disrepair Surveyor or similar role within social housing or local authority settings. Strong knowledge of housing disrepair claims and legal processes. Experience acting as a professional or expert witness is highly desirable. Ability to manage multiple cases and priorities effectively. Excellent written and verbal communication skills. Strong understanding of customer-focused service delivery within a legal framework. Contract Details Initial 3-month contract Day rate: 230- 280 , dependent on experience Opportunity to support a key local authority housing function If you're interested, then please apply or contact (url removed) Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
General Manager - Property (12 month FTC) Contact Phone Number: The Hours: Full time, Monday-Friday We are delighted to be representing our client's thriving business as they recruit for a General Manager to cover maternity leave in their Sheffield site. This is a fantastic opportunity for somebody who already has property experience under their belt and is seeking a fast paced role within a thriving business. With a growing presence across England, Wales, and Scotland, this is a superb opportunity to lead the operations of a flagship property lettings company. Our award winning client is a leader in their sector. They build, design and rent stunning homes across the country. We require a General Manager to manage the site for 12 months to cover maternity leave. The General Manager will be responsible for running the site and will have direct line management of four team members. This is a brilliant role for candidates who already have property experience who thrive working in a busy, resident facing role with a genuine passion for delivering a first class service. Responsibilities Manage the full lettings process including viewings, referencing, tenancy agreements, and move ins Maximise occupancy and revenue through effective marketing and a proactive sales approach Lead a team across lettings, customer service and maintenance, including recruitment, performance management and training Oversee all property management tasks, including regular inspections, health and safety compliance, and coordination of repairs and maintenance Deliver an exceptional resident experience, managing all queries and complaints effectively, and promoting community engagement through events and partnerships Monitor and manage budgets, rent collection, arrears and financial performance to achieve operational KPIs Qualifications Experienced in residential property management, ideally within BTR, PRS or PBSA environments Proven leadership skills with experience in team management and performance development Strong background in lettings and tenancy management with a confident sales approach Knowledge of H&S legislation and compliance requirements Financially astute with experience of managing budgets and reporting Excellent organisational, communication and customer service skills Proactive, hands on, and solutions focused For further information about this role, please contact Becca as soon as possible.
16/01/2026
Full time
General Manager - Property (12 month FTC) Contact Phone Number: The Hours: Full time, Monday-Friday We are delighted to be representing our client's thriving business as they recruit for a General Manager to cover maternity leave in their Sheffield site. This is a fantastic opportunity for somebody who already has property experience under their belt and is seeking a fast paced role within a thriving business. With a growing presence across England, Wales, and Scotland, this is a superb opportunity to lead the operations of a flagship property lettings company. Our award winning client is a leader in their sector. They build, design and rent stunning homes across the country. We require a General Manager to manage the site for 12 months to cover maternity leave. The General Manager will be responsible for running the site and will have direct line management of four team members. This is a brilliant role for candidates who already have property experience who thrive working in a busy, resident facing role with a genuine passion for delivering a first class service. Responsibilities Manage the full lettings process including viewings, referencing, tenancy agreements, and move ins Maximise occupancy and revenue through effective marketing and a proactive sales approach Lead a team across lettings, customer service and maintenance, including recruitment, performance management and training Oversee all property management tasks, including regular inspections, health and safety compliance, and coordination of repairs and maintenance Deliver an exceptional resident experience, managing all queries and complaints effectively, and promoting community engagement through events and partnerships Monitor and manage budgets, rent collection, arrears and financial performance to achieve operational KPIs Qualifications Experienced in residential property management, ideally within BTR, PRS or PBSA environments Proven leadership skills with experience in team management and performance development Strong background in lettings and tenancy management with a confident sales approach Knowledge of H&S legislation and compliance requirements Financially astute with experience of managing budgets and reporting Excellent organisational, communication and customer service skills Proactive, hands on, and solutions focused For further information about this role, please contact Becca as soon as possible.
Chase Taylor Recruitment Ltd
Peterborough, Cambridgeshire
Experience within the Window and Door industry is essential. Quality Control & Operational Improvement Manager Location Site-based / Hybrid to be confirmed Overview An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth. The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale. This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience. Key Responsibilities Quality Control Develop, implement, and maintain quality control systems across production and installation processes Monitor product quality, identify recurring defects, and drive root cause analysis Introduce clear quality standards, inspection processes, and documentation Work closely with production teams to embed a right first time culture Reduce rework, waste, and customer complaints Operational Improvement Review end-to-end manufacturing and operational processes to identify inefficiencies Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput Introduce lean manufacturing principles and best practices where appropriate Improve workflow, layout, and material handling to support increased output Support data-led decision making through KPIs, reporting, and performance tracking Customer Experience & Service Ensure quality improvements translate into better customer outcomes Work collaboratively with customer service and installation teams to resolve issues quickly Help the business deliver a consistent, high-quality product that meets customer expectations Collaboration & Leadership Act as a trusted partner to senior leadership, production, and operational teams Coach and support teams to adopt new processes and standards Promote accountability, ownership, and continuous improvement across the business About You Proven experience in a quality, operations, or continuous improvement role within manufacturing Strong understanding of quality systems, process improvement, and operational efficiency Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential) Hands-on, practical mindset comfortable working on the shop floor as well as at a strategic level Confident communicator who can influence, challenge, and engage teams at all levels Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction What s on Offer Opportunity to make a visible, lasting impact in a growing manufacturing business Key role in shaping how the business scales efficiently and sustainably Competitive salary, dependent on experience Supportive leadership team and a culture open to improvement and change
16/01/2026
Full time
Experience within the Window and Door industry is essential. Quality Control & Operational Improvement Manager Location Site-based / Hybrid to be confirmed Overview An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth. The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale. This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience. Key Responsibilities Quality Control Develop, implement, and maintain quality control systems across production and installation processes Monitor product quality, identify recurring defects, and drive root cause analysis Introduce clear quality standards, inspection processes, and documentation Work closely with production teams to embed a right first time culture Reduce rework, waste, and customer complaints Operational Improvement Review end-to-end manufacturing and operational processes to identify inefficiencies Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput Introduce lean manufacturing principles and best practices where appropriate Improve workflow, layout, and material handling to support increased output Support data-led decision making through KPIs, reporting, and performance tracking Customer Experience & Service Ensure quality improvements translate into better customer outcomes Work collaboratively with customer service and installation teams to resolve issues quickly Help the business deliver a consistent, high-quality product that meets customer expectations Collaboration & Leadership Act as a trusted partner to senior leadership, production, and operational teams Coach and support teams to adopt new processes and standards Promote accountability, ownership, and continuous improvement across the business About You Proven experience in a quality, operations, or continuous improvement role within manufacturing Strong understanding of quality systems, process improvement, and operational efficiency Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential) Hands-on, practical mindset comfortable working on the shop floor as well as at a strategic level Confident communicator who can influence, challenge, and engage teams at all levels Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction What s on Offer Opportunity to make a visible, lasting impact in a growing manufacturing business Key role in shaping how the business scales efficiently and sustainably Competitive salary, dependent on experience Supportive leadership team and a culture open to improvement and change
About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which 5 years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
15/01/2026
Full time
About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which 5 years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
Voids Manager - Repairs and Maintenance 50,000 - 55,000 37.5 hours per week - hybrid working Temporary County Durham Sellick Partnership Ltd are currently recruiting for a Voids Manager to join one of our County Durham based clients on a full-time permanent basis Daily duties of the Repairs Manager: Lead and motivate operatives, supervisors and contractors Manage voids performance, budgets, compliance and KPIs Drive continuous improvement and efficient turnaround of empty homes Champion health & safety, including CDM responsibilities Oversee subcontractor performance and procurement compliance Ensure accurate use of housing and works order systems Resolve complaints and support a brilliant customer journey Essential requirements of the Repairs Manager: An HNC/HND in construction or equivalent experience A health and safety qualification and knowledge of CDM regulations Experience leading teams in housing repairs and voids services Strong commercial awareness and ability to manage budgets Confidence to analyse data and challenge performance to drive results If you are interested in the role of the Repairs Manager then please apply now, for more information contact Chrissie Howard at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
15/01/2026
Contract
Voids Manager - Repairs and Maintenance 50,000 - 55,000 37.5 hours per week - hybrid working Temporary County Durham Sellick Partnership Ltd are currently recruiting for a Voids Manager to join one of our County Durham based clients on a full-time permanent basis Daily duties of the Repairs Manager: Lead and motivate operatives, supervisors and contractors Manage voids performance, budgets, compliance and KPIs Drive continuous improvement and efficient turnaround of empty homes Champion health & safety, including CDM responsibilities Oversee subcontractor performance and procurement compliance Ensure accurate use of housing and works order systems Resolve complaints and support a brilliant customer journey Essential requirements of the Repairs Manager: An HNC/HND in construction or equivalent experience A health and safety qualification and knowledge of CDM regulations Experience leading teams in housing repairs and voids services Strong commercial awareness and ability to manage budgets Confidence to analyse data and challenge performance to drive results If you are interested in the role of the Repairs Manager then please apply now, for more information contact Chrissie Howard at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Office Manager 35,000 per annum Grays, Essex Monday -Friday, 8am-5pm MUST drive and have access to a vehicle Are you an organised and proactive professional who thrives in a fast-paced environment? This is an exciting opportunity to become the face of a dynamic and expanding construction company, where no two days are the same! Duties: Supervising and monitoring the work of administrative staff Based on the front desk, meeting and greeting clients and anyone entering the building Answering the reception phone and transferring calls internally and externally. Attending meetings with senior management and taking minutes Accepting, signing and checking deliveries Attending the Crawley office weekly to ensure everything running smoothly Checking, monitoring and ordering stationery for the office Organising meetings and managing databases Booking accommodation for staff when needed Preparing letters, presentations and reports Binding documents when requested and printing drawings Managing office budgets Liaising with staff, suppliers and clients Implementing and maintaining procedures/office administrative systems Inducting new employees and familiarising them with the plan of the building Dealing with complaints and queries professionally Using a range of software packages Liaising with external Web Designer Performing weekly fire drills Utility and facility management Managing the office cleaners Ensuring that the staff room and kitchen are kept tidy and monitoring kitchen supplies Opening, checking and distributing post internally. Keeping the front desk tidy and clean Personal requirements: Reliability and discretion: handling confidential matters is key Adaptability to change and challenges Excellent communication, negotiation, and relationship-building skills Strong organisational skills to juggle multiple tasks Proficiency in IT and software applications Creative problem-solving skills to tackle issues head-on Initiative and leadership to drive positive outcomes Solid budgeting skills to manage finances A keen attention to detail to ensure accuracy Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
15/01/2026
Full time
Office Manager 35,000 per annum Grays, Essex Monday -Friday, 8am-5pm MUST drive and have access to a vehicle Are you an organised and proactive professional who thrives in a fast-paced environment? This is an exciting opportunity to become the face of a dynamic and expanding construction company, where no two days are the same! Duties: Supervising and monitoring the work of administrative staff Based on the front desk, meeting and greeting clients and anyone entering the building Answering the reception phone and transferring calls internally and externally. Attending meetings with senior management and taking minutes Accepting, signing and checking deliveries Attending the Crawley office weekly to ensure everything running smoothly Checking, monitoring and ordering stationery for the office Organising meetings and managing databases Booking accommodation for staff when needed Preparing letters, presentations and reports Binding documents when requested and printing drawings Managing office budgets Liaising with staff, suppliers and clients Implementing and maintaining procedures/office administrative systems Inducting new employees and familiarising them with the plan of the building Dealing with complaints and queries professionally Using a range of software packages Liaising with external Web Designer Performing weekly fire drills Utility and facility management Managing the office cleaners Ensuring that the staff room and kitchen are kept tidy and monitoring kitchen supplies Opening, checking and distributing post internally. Keeping the front desk tidy and clean Personal requirements: Reliability and discretion: handling confidential matters is key Adaptability to change and challenges Excellent communication, negotiation, and relationship-building skills Strong organisational skills to juggle multiple tasks Proficiency in IT and software applications Creative problem-solving skills to tackle issues head-on Initiative and leadership to drive positive outcomes Solid budgeting skills to manage finances A keen attention to detail to ensure accuracy Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client is a multi-office firm with offices throughout Kent and South East London established 25 years ago, they are a recognised and respected brand offering a first class service. They are currently looking for an Experienced Property Managers to add to their team in Lee. Why work for this client? Unrivalled culture. Proud to be part of The Sunday Times Best Places to Work in the UK . 2024 Winners of the coveted Double Gold at EA 2024. Regular incentives. Real progression within PM and adjoining departments. Regular In house training and coaching conducted by senior leadership. Defined PM roles with support from separate pre-ten and credit control departments. Continuous improvement to processes and growth. The successful Property Managers will be responsible for a portfolio of properties, therefore they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. Previous experience as a Property Manager is essential for this role You DO NOT need to drive for this role Your Duties - Facilitating Maintenance from the initial enquiry through to invoicing. Reviewing and providing recommendations on third party Property Visits. Managing all compliance certification post move in. End of tenancies including serving of all legal notices, attending court hearings, evictions and negotiating the return of the deposit. Resolving generic enquiries. Providing high levels of customer service liaising with tenants, landlords, contractors and colleagues alike. Handling Complaints Ensuring Compliance Package and Hours: Basic salary £28-35,000 Dependant on level of experience 9-6 Monday to Friday This role is available immediately so if your interested and have the experience required For more information contact Cheryl Hills
15/01/2026
Full time
Our client is a multi-office firm with offices throughout Kent and South East London established 25 years ago, they are a recognised and respected brand offering a first class service. They are currently looking for an Experienced Property Managers to add to their team in Lee. Why work for this client? Unrivalled culture. Proud to be part of The Sunday Times Best Places to Work in the UK . 2024 Winners of the coveted Double Gold at EA 2024. Regular incentives. Real progression within PM and adjoining departments. Regular In house training and coaching conducted by senior leadership. Defined PM roles with support from separate pre-ten and credit control departments. Continuous improvement to processes and growth. The successful Property Managers will be responsible for a portfolio of properties, therefore they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. Previous experience as a Property Manager is essential for this role You DO NOT need to drive for this role Your Duties - Facilitating Maintenance from the initial enquiry through to invoicing. Reviewing and providing recommendations on third party Property Visits. Managing all compliance certification post move in. End of tenancies including serving of all legal notices, attending court hearings, evictions and negotiating the return of the deposit. Resolving generic enquiries. Providing high levels of customer service liaising with tenants, landlords, contractors and colleagues alike. Handling Complaints Ensuring Compliance Package and Hours: Basic salary £28-35,000 Dependant on level of experience 9-6 Monday to Friday This role is available immediately so if your interested and have the experience required For more information contact Cheryl Hills
Job Title Operations Supervisor Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Gloucester Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot. Responsibilities Support the Depot Manager in the efficient running of the depot and traffic management operations Assist with daily and forward planning to ensure sites are installed and maintained to required standards Deputise for the Depot Manager during periods of absence Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained Handle customer queries and complaints professionally, ensuring prompt resolution Monitor operational efficiency, including labour, equipment use and overall depot performance Ensure accurate completion of company paperwork, digital records and performance reporting Participate in the out-of-hours rota to maintain 24/7 operational coverage Promote a professional working environment and uphold company values in all public and customer interactions Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development The Person Strong leadership Excellent communication Organisational ability Proactive mindset Calm under pressure Problem-solving skills Professionalism Reliability Adaptability Technical Skills & Experience Minimum 1 year experience in a Supervisory role within traffic management Experience in all aspects of 12D traffic management Qualifications & Training CSCS Card Lantra 12D M1, M2, M3, M5 & M6 Full UK driving licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
15/01/2026
Full time
Job Title Operations Supervisor Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Gloucester Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot. Responsibilities Support the Depot Manager in the efficient running of the depot and traffic management operations Assist with daily and forward planning to ensure sites are installed and maintained to required standards Deputise for the Depot Manager during periods of absence Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained Handle customer queries and complaints professionally, ensuring prompt resolution Monitor operational efficiency, including labour, equipment use and overall depot performance Ensure accurate completion of company paperwork, digital records and performance reporting Participate in the out-of-hours rota to maintain 24/7 operational coverage Promote a professional working environment and uphold company values in all public and customer interactions Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development The Person Strong leadership Excellent communication Organisational ability Proactive mindset Calm under pressure Problem-solving skills Professionalism Reliability Adaptability Technical Skills & Experience Minimum 1 year experience in a Supervisory role within traffic management Experience in all aspects of 12D traffic management Qualifications & Training CSCS Card Lantra 12D M1, M2, M3, M5 & M6 Full UK driving licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
This is an exciting opportunity for career progression and development in a respected GP Practice within a supportive and highly regarded Partnership. We are looking for a motivated and capable deputy site manager to support the site manager in managing the day to day operation at Stourport Medical Centre. Stourport Medical Centre is part of the Wyre Forest Health Partnership, a group of five Primary Care Practices working together to deliver Primary Care in the Wyre Forest Area. Interviews will be on 27th and 28th January. Main duties of the job Work closely with the Site Manager to ensure the smooth day to day functioning of the site and to provide leadership and guidance to the administrative and support staff. Lead the site when the Site Manager is absent. Work closely with the management team. Stourport Medical Centre has two deputy managers, one site manager and a GP Partner Lead, the successful applicant will work closely with the management team. Act as a point of contact for patients, families, and carers raising concerns or complaints including supporting early resolution of concerns to improve patient experience. Where necessary liaise with clinical and non clinical teams to resolve concerns in a timely manner. Key responsibilities will include a focus on GP rota's and access planning and working closely with the team of 19 salaried and partner GP's. To deliver day to day employee management activities as required or delegated by the site manager. To support the site manager in delivering the profitability of the site, driving great results and performance to an outstanding standard. Support the equality, diversity and rights of patients, carers and colleagues, ensuring rights, privacy, dignity, needs and beliefs of patients, carers and colleagues are respected at all times. About us Wyre Forest Health Partnership: one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team. WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (300 employees including 50 GP's). We also look after patients. We have a very strong quality improvement ethic, and are always looking to improve. WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles. Job responsibilities Act in accordance with the organisations purpose and principles, Care, Commitment, and Integrity. Supporting the delivery of outstanding Primary Care. Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession. Support the Site Manager to create the conditions for all Employees to thrive, make their best contribution and achieve their potential. Manage clinicians within multi-disciplinary and matrix teams to achieve and deliver clinical outcomes, in line with business needs, WFHP Policies and healthcare guidance. Directly manage the operation of the site in the absence of the Site Manager, including all non-clinical employees, site workflow and organisation, ensuring a safe, efficient and effective operation. Management and Leadership - Support the Site Manager in managing the Employee Lifecycle as required or delegated by the site manager. Including, where appropriate, employee appraisals or sickness absence meetings. Commerciality - Assist the site manager in delivering site finances, monitor and manage direct costs and understand site finances and business next steps. Work with the site manager to identify cost savings and revenue growth. Patient Services - Collaborate with the site manager to deliver effective, efficient patient care. Handle patient complaints effectively, seeking resolution and maintaining patient satisfaction. Person Specification Experience Previous experience managing others Good IT Skills Previous Experience working in Primary Care Educated to A level standard Experience working with rotas, scheduling or workforce planning. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
15/01/2026
Full time
This is an exciting opportunity for career progression and development in a respected GP Practice within a supportive and highly regarded Partnership. We are looking for a motivated and capable deputy site manager to support the site manager in managing the day to day operation at Stourport Medical Centre. Stourport Medical Centre is part of the Wyre Forest Health Partnership, a group of five Primary Care Practices working together to deliver Primary Care in the Wyre Forest Area. Interviews will be on 27th and 28th January. Main duties of the job Work closely with the Site Manager to ensure the smooth day to day functioning of the site and to provide leadership and guidance to the administrative and support staff. Lead the site when the Site Manager is absent. Work closely with the management team. Stourport Medical Centre has two deputy managers, one site manager and a GP Partner Lead, the successful applicant will work closely with the management team. Act as a point of contact for patients, families, and carers raising concerns or complaints including supporting early resolution of concerns to improve patient experience. Where necessary liaise with clinical and non clinical teams to resolve concerns in a timely manner. Key responsibilities will include a focus on GP rota's and access planning and working closely with the team of 19 salaried and partner GP's. To deliver day to day employee management activities as required or delegated by the site manager. To support the site manager in delivering the profitability of the site, driving great results and performance to an outstanding standard. Support the equality, diversity and rights of patients, carers and colleagues, ensuring rights, privacy, dignity, needs and beliefs of patients, carers and colleagues are respected at all times. About us Wyre Forest Health Partnership: one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team. WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (300 employees including 50 GP's). We also look after patients. We have a very strong quality improvement ethic, and are always looking to improve. WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles. Job responsibilities Act in accordance with the organisations purpose and principles, Care, Commitment, and Integrity. Supporting the delivery of outstanding Primary Care. Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession. Support the Site Manager to create the conditions for all Employees to thrive, make their best contribution and achieve their potential. Manage clinicians within multi-disciplinary and matrix teams to achieve and deliver clinical outcomes, in line with business needs, WFHP Policies and healthcare guidance. Directly manage the operation of the site in the absence of the Site Manager, including all non-clinical employees, site workflow and organisation, ensuring a safe, efficient and effective operation. Management and Leadership - Support the Site Manager in managing the Employee Lifecycle as required or delegated by the site manager. Including, where appropriate, employee appraisals or sickness absence meetings. Commerciality - Assist the site manager in delivering site finances, monitor and manage direct costs and understand site finances and business next steps. Work with the site manager to identify cost savings and revenue growth. Patient Services - Collaborate with the site manager to deliver effective, efficient patient care. Handle patient complaints effectively, seeking resolution and maintaining patient satisfaction. Person Specification Experience Previous experience managing others Good IT Skills Previous Experience working in Primary Care Educated to A level standard Experience working with rotas, scheduling or workforce planning. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
15/01/2026
Full time
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
Go Traffic Management Limited
Manchester, Lancashire
Head of Operations Application Deadline: 21 January 2026 Department: Cadent Employment Type: Permanent Location: Worsley Description As Head of Operations, you will be responsible for a large team of resources. These resources range from SDMs (Project managers) to site managers along with DLO and LDPs (sub-contractors). You will provide operational leadership - ensuring that the annual work volume is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Satisfaction of customers is measured through a new regulatory measure called CSAT. You will work closely with the client to influence a dramatic improvement in the CSAT measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's services. Collection of Data and a right first time (RFT) measure is critical to ensure that all works that have constructed are captured and digitised with the Client's SLAs. Key Responsibilities Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations. Demonstrate proactive leadership behaviours to influence improved CSAT ratings from customers, understand any low performance ratings and share best practice with everyone. Manage the outcome and visit customers where low satisfaction ratings have been given or resolve complex complaints and issues directly with them. Ensure compliance with the client's technical standards and specifications as well as Network Plus standards of service and quality systems. Ensure the health and safety competence of any sub-contractors employed are assessed prior to commencing work. Assess the risk associated with our operations and ensure that the correct site specific method statements and risk assessments are completed and in place for all types of work on the contract. Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client's needs. Lead the operational resources deployed on this contract, including sub contractors, and motivate where appropriate. Demand safety and competence, including training requirements, and push for improvement across all teams. Experience and Qualifications Health & Safety qualification an advantage. Relevant qualifications and authorisations. Experience of working in Utilities, specifically Gas. Supervisor Street works qualification. Deep Excavation knowledge and experience. Good verbal communication skills. Good management skills. Financial and commercial awareness. Proficient IT skills, including Microsoft Excel and Word. Full UK Driving Licence. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
15/01/2026
Full time
Head of Operations Application Deadline: 21 January 2026 Department: Cadent Employment Type: Permanent Location: Worsley Description As Head of Operations, you will be responsible for a large team of resources. These resources range from SDMs (Project managers) to site managers along with DLO and LDPs (sub-contractors). You will provide operational leadership - ensuring that the annual work volume is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Satisfaction of customers is measured through a new regulatory measure called CSAT. You will work closely with the client to influence a dramatic improvement in the CSAT measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's services. Collection of Data and a right first time (RFT) measure is critical to ensure that all works that have constructed are captured and digitised with the Client's SLAs. Key Responsibilities Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations. Demonstrate proactive leadership behaviours to influence improved CSAT ratings from customers, understand any low performance ratings and share best practice with everyone. Manage the outcome and visit customers where low satisfaction ratings have been given or resolve complex complaints and issues directly with them. Ensure compliance with the client's technical standards and specifications as well as Network Plus standards of service and quality systems. Ensure the health and safety competence of any sub-contractors employed are assessed prior to commencing work. Assess the risk associated with our operations and ensure that the correct site specific method statements and risk assessments are completed and in place for all types of work on the contract. Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client's needs. Lead the operational resources deployed on this contract, including sub contractors, and motivate where appropriate. Demand safety and competence, including training requirements, and push for improvement across all teams. Experience and Qualifications Health & Safety qualification an advantage. Relevant qualifications and authorisations. Experience of working in Utilities, specifically Gas. Supervisor Street works qualification. Deep Excavation knowledge and experience. Good verbal communication skills. Good management skills. Financial and commercial awareness. Proficient IT skills, including Microsoft Excel and Word. Full UK Driving Licence. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Liverpool / Knowsley Salary: 30,160 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,160 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Liverpool, Knowsley
14/01/2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Liverpool / Knowsley Salary: 30,160 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,160 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Liverpool, Knowsley
R9 are looking for a supervisor to provide on-site supervision of works carried out for our clients including residential properties and voids, and ensuring operatives comply with health and safety and that the instructions for the job have been followed. Supervisor Salary - 41k - plus 10% bonus Location : Oldbury Benefits Annual holiday; 25 days + Bank holidays Long service awards; continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause. Van and Fuel Card Provided Responsibilities Day-to-day supervision of the contract dealing with residents, customers and ensuring that all operatives are working efficiently and productively Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets. Liaising with the residents and customers and dealing with any queries or issues which may arise. Ensuring works are completed on time and to a high quality standard. Organising operatives, assist in planning appointments in conjunction with the call centre. Completion of appropriate paperwork such as method statements and risk assessments, delivering tool box talks. Attend regular weekly/bi-weekly meetings with your line manager Attend pre-inspections where necessary and submit reports within 48hrs for standard orders and within 24hrs for complaints/emergencies Requirements: Repairs and maintenance Industry Previous supervisory experience on a maintenance site Full Clean Driving License If you are interested in this position, then please click apply!
14/01/2026
Full time
R9 are looking for a supervisor to provide on-site supervision of works carried out for our clients including residential properties and voids, and ensuring operatives comply with health and safety and that the instructions for the job have been followed. Supervisor Salary - 41k - plus 10% bonus Location : Oldbury Benefits Annual holiday; 25 days + Bank holidays Long service awards; continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause. Van and Fuel Card Provided Responsibilities Day-to-day supervision of the contract dealing with residents, customers and ensuring that all operatives are working efficiently and productively Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets. Liaising with the residents and customers and dealing with any queries or issues which may arise. Ensuring works are completed on time and to a high quality standard. Organising operatives, assist in planning appointments in conjunction with the call centre. Completion of appropriate paperwork such as method statements and risk assessments, delivering tool box talks. Attend regular weekly/bi-weekly meetings with your line manager Attend pre-inspections where necessary and submit reports within 48hrs for standard orders and within 24hrs for complaints/emergencies Requirements: Repairs and maintenance Industry Previous supervisory experience on a maintenance site Full Clean Driving License If you are interested in this position, then please click apply!
Purpose of the Role Overall Purpose/Aim: The main purpose of this role is to maintain a visible presence in the Front of House area, as well as in the common areas between reception and the wider building. You will provide assistance to all personnel visiting or using the building, from daily visitors to permanent tenants and clients. You will be a customer service professional with a positive and bubbly personality, demonstrating natural flair in service delivery. You will adopt a 'One Team' approach, ensuring that all Trusted Service Partners work seamlessly together to deliver a cohesive and exceptional customer experience. You will consistently deliver and promote exceptional service, creating a lasting impression on all building users. Additionally, you will be responsible for organising pop up events for tenants to ensure engagement and a vibrant Front of House experience. Key Responsibilities Ensure the highest standards of presentation at the property are maintained at all times. The reception area must be kept clean, tidy, welcoming, and meet five-star audit standards. Take full management responsibility for the meeting rooms and catering on Level 7. Manage trusted service partners related to the Reception and common lobby area, including service delivery for security, reception, and housekeeping standards with the cleaning team. Assist the Building Manager with Front of House service delivery, and step in with FM duties when required. Act as the main point of contact for all occupiers regarding FOH-related queries, complaints, or general operations. Develop, review, and maintain Front of House Service SOPs, manuals, and Health & Safety documentation. Directly manage the Reception Team, ensuring 5 service is delivered at all times. Attend the monthly Reception Services Meeting with RS Management and General Management. Regularly propose service innovations and improvements to consistently evolve FOH service delivery. Maintain personal appearance to a very high standard at all times. Display a courteous, professional, and helpful demeanor. Uniforms are supplied and must be kept clean and presentable. Ensure your team upholds the same standards. Carry out duties in accordance with instructions from your Operations Manager, Building Manager, RFM or Surveyor. Establish professional working relationships with all staff, tenants, and contractors, acting as the first point of contact for the building. Act as a Lobby Host when required, welcoming visitors to the building. Promptly assist and direct all visitors to their required locations or contacts within the building. Answer the telephone and on site intercom system for all tenant queries professionally. Maintain a physical presence at the reception desk, ensuring it is never left unmanned during building opening hours. Acquire working knowledge of the property systems and procedures to manage the building during the absence of the Building Manager. Complete all log reports accurately as required by the employer or building manager. Comply with and ensure that landlord obligations for Health & Safety and fire precautions are always met. Ensure contractors on site fully adhere to contractor management and H&S requirements. Be aware of and abide by all company rules, terms, and conditions at all times. Conduct operational checks and process reviews with a hands on approach and visible floor presence across all customer facing areas. Implement regular soft services checks to ensure the highest standards of housekeeping, refuse collection, reception services, security, and landscaping are maintained. Manage and coordinate the activity of trusted partners, including maintenance, cleaning, reception, and security. Attend to incident and operational issues with Building Management as required when directly related to the delivery of FOH services. Skills, Knowledge and Experience It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Essential You will have management experience in the 5 customer service industry. You will be confident, professional, and assertive. You will have a friendly and bubbly personality while remaining professional at all times. You will be acutely aware of your surroundings and occupiers, ensuring that service levels do not drop and that all visitors and occupiers are attended to in a timely manner. You will understand the importance of 5 service delivery . You will be able to handle difficult visitors or situations in a professional and calm manner. You will be creative and forward thinking, regularly suggesting ideas to improve service levels. Desirable Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint and Access Outlook. Experience with Canva Knowledge on Savills systems. Working Hours - 8am - 5pm; 9am - 6pm Salary - £36,435.00 Please see our Benefits Booklet for more information.
14/01/2026
Full time
Purpose of the Role Overall Purpose/Aim: The main purpose of this role is to maintain a visible presence in the Front of House area, as well as in the common areas between reception and the wider building. You will provide assistance to all personnel visiting or using the building, from daily visitors to permanent tenants and clients. You will be a customer service professional with a positive and bubbly personality, demonstrating natural flair in service delivery. You will adopt a 'One Team' approach, ensuring that all Trusted Service Partners work seamlessly together to deliver a cohesive and exceptional customer experience. You will consistently deliver and promote exceptional service, creating a lasting impression on all building users. Additionally, you will be responsible for organising pop up events for tenants to ensure engagement and a vibrant Front of House experience. Key Responsibilities Ensure the highest standards of presentation at the property are maintained at all times. The reception area must be kept clean, tidy, welcoming, and meet five-star audit standards. Take full management responsibility for the meeting rooms and catering on Level 7. Manage trusted service partners related to the Reception and common lobby area, including service delivery for security, reception, and housekeeping standards with the cleaning team. Assist the Building Manager with Front of House service delivery, and step in with FM duties when required. Act as the main point of contact for all occupiers regarding FOH-related queries, complaints, or general operations. Develop, review, and maintain Front of House Service SOPs, manuals, and Health & Safety documentation. Directly manage the Reception Team, ensuring 5 service is delivered at all times. Attend the monthly Reception Services Meeting with RS Management and General Management. Regularly propose service innovations and improvements to consistently evolve FOH service delivery. Maintain personal appearance to a very high standard at all times. Display a courteous, professional, and helpful demeanor. Uniforms are supplied and must be kept clean and presentable. Ensure your team upholds the same standards. Carry out duties in accordance with instructions from your Operations Manager, Building Manager, RFM or Surveyor. Establish professional working relationships with all staff, tenants, and contractors, acting as the first point of contact for the building. Act as a Lobby Host when required, welcoming visitors to the building. Promptly assist and direct all visitors to their required locations or contacts within the building. Answer the telephone and on site intercom system for all tenant queries professionally. Maintain a physical presence at the reception desk, ensuring it is never left unmanned during building opening hours. Acquire working knowledge of the property systems and procedures to manage the building during the absence of the Building Manager. Complete all log reports accurately as required by the employer or building manager. Comply with and ensure that landlord obligations for Health & Safety and fire precautions are always met. Ensure contractors on site fully adhere to contractor management and H&S requirements. Be aware of and abide by all company rules, terms, and conditions at all times. Conduct operational checks and process reviews with a hands on approach and visible floor presence across all customer facing areas. Implement regular soft services checks to ensure the highest standards of housekeeping, refuse collection, reception services, security, and landscaping are maintained. Manage and coordinate the activity of trusted partners, including maintenance, cleaning, reception, and security. Attend to incident and operational issues with Building Management as required when directly related to the delivery of FOH services. Skills, Knowledge and Experience It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Essential You will have management experience in the 5 customer service industry. You will be confident, professional, and assertive. You will have a friendly and bubbly personality while remaining professional at all times. You will be acutely aware of your surroundings and occupiers, ensuring that service levels do not drop and that all visitors and occupiers are attended to in a timely manner. You will understand the importance of 5 service delivery . You will be able to handle difficult visitors or situations in a professional and calm manner. You will be creative and forward thinking, regularly suggesting ideas to improve service levels. Desirable Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint and Access Outlook. Experience with Canva Knowledge on Savills systems. Working Hours - 8am - 5pm; 9am - 6pm Salary - £36,435.00 Please see our Benefits Booklet for more information.
Supervisor - North London £48,382 - £50,929 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
14/01/2026
Full time
Supervisor - North London £48,382 - £50,929 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
