38 jobs found

Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Our client are a bespoke sub-contract and supply only specialist joinery contractors who manufacture and install all aspects of bespoke joinery and associated trades. They are currently recruiting for a Drawing Office and Design Manager to join their dedicated team in Battle, East Sussex. The ideal candidate will have demonstrable experience in managing a Drawing Office with a track record of leading teams, be a proficient user of AutoCad/iX/Inventor or SolidWorks and be familiar with CDM regulations, ensuring designs align with Health and Safety standards. As a Drawing Office and Design Manager, you will oversee the production of working drawings and supplementary information to support the design, manufacture and installation of the company s bespoke joinery and associated products. The ideal candidate will possess the following skills and qualities: Demonstrable experience in managing a Drawing Office with a track record of leading teams Be proficient user in one or more of the following: AutoCAD/iX/Inventor/SolidWorks Be able to detail both traditional and modern joinery designs Be highly organized with the ability to deliver precise information within programme requirements Familiar with CDM regulations, ensuring designs align with Health and Safety standards Be proactive in driving the design process forward, identifying and resolving challenges efficiently Possess strong communication skills, both verbal and written Your duties as a Drawing Officer and Design Manager would be: Leading and managing the company s team of Design Managers and Technicians, ensuring that drawings meet approval and construction requirements Supervising the Drawing Office, maintaining efficient workflow, programme compliance, resource allocation and quality control Reviewing company s quotations, ensuring that designs maximize company benefit while maintaining quality and cost efficiency Overseeing and refine the company s project design brief, aligning designs with client specifications and architectural drawings Undertaking site surveys, setting out to grids and datums for precise installation coordination Coordinating directly with Clients, Architects, Project Managers and Cost Consultations to ensure design integrity and clarity Producing and distributing minutes from professional team meetings for internal company reference Ensuring cross-trade coordination, resolving any design conflicts to maintain project fluidity Researching and implementing design solutions that enhance our fabrication processes and installation efficiency Maintain drawing office standards and protocols, ensuring accuracy, consistency and compliance with company procedures Salary and Rewards Package: Highly Competitive Salary Workplace pension scheme and life assurance policy 29 days holiday per year, including UK Bank Holidays On-site parking Hours: Full Time, 41.5 hours per week across five days, with an early finish available on Fridays Permanent Location: Battle, East Sussex

Clerk of Works Guildford, Surrey 300 - 350 per day Temporary Contract Full Time, 37 hours per week Sellick Partnership Ltd are currently recruiting for a Clerk of Works to join one of our Guidlford based clients on a temporary contract to work on their Planned and Capital Works. Daily duties of the Clerk of Works: To be the lead officer for quality assurance carrying out a range of pre, post and work in progress inspections, providing feedback to the Project Manager Manage a portfolio of both Planned and Capital works Provide regular updates and reports to the Project Manager To inspect work against specification/design and provide written reports on progress and compliance with contract requirements Provide technical support to operational team in terms of specifying repairs and building work Essential requirements of the Clerk of Works: Willing to undergo a basic DBS check Full UK Driver's License and access to own vehicle Building construction knowledge including CDM regulations and working knowledge of health and safety legislation Previous experience working within social housing (Desired) If you are interested in the role of the Clerk of Works then please apply now or for more information contact Harry at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

We're recruiting an experienced and highly motivated Senior Complaints Officer to join a dynamic corporate complaints and information team. This is a key role ensuring fair, transparent, and high-quality handling of corporate complaints and information requests, helping to drive service improvement and strengthen trust between residents and the organisation. You'll be joining at an important time, with the opportunity to make a real impact on how feedback is managed and learning is embedded across departments. Working closely with senior managers, elected members, and partner agencies, you'll help deliver a responsive, customer-focused service that supports accountability and continuous improvement. The Role Lead on the coordination and management of non-statutory and statutory complaints, ensuring compliance with relevant policies, procedures, and legislation. Review and investigate complex final stage complaints, drafting high-quality responses and developing action plans that drive service learning and improvement. Oversee the logging, tracking, and performance monitoring of complaints and information requests, ensuring statutory deadlines are met. Provide quality assurance for complaint responses, exercising professional judgement on tone, accuracy, and resolution. Act as a key advisor to managers, staff, and elected members on complaints handling and good practice. Support and develop a Complaints Coordinator, ensuring strong performance and professional growth. Contribute to cross-council training initiatives, ensuring consistent, customer-focused complaint handling across services. Liaise with internal teams, Ombudsman services, and partner organisations to manage high-risk or complex cases effectively. Use insight and data from complaints to identify trends, risks, and opportunities for service improvement. Key Requirements Proven experience in complaints management within a local authority or similar public sector environment. Strong knowledge of complaint legislation, policies, and regulatory frameworks. Excellent written and verbal communication skills, with the ability to influence, negotiate, and convey complex information clearly. High level of political awareness and risk management skills, able to work confidently with senior officers and elected members. Exceptional organisational and analytical skills, with the ability to manage large workloads and meet tight deadlines. Proven ability to produce clear, evidence-based reports and recommendations that drive service learning. Experience in data management, quality assurance, and performance reporting. Commitment to equality, diversity, and customer service excellence in all aspects of work. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are working with a provider of social housing who are looking to recruit a Fire Safety Officer on a permanent basis The successful candidate will provide technical advice and assurance regarding the fire safety of residential and commercial property owned and managed by the Association. Duties will include: Undertaking desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications; Reviewing resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole; Undertaking fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed; Inspecting secondary means of escape (where access has not been attained) during the FRA to ensure they remain unobstructed; Supporting the Building Safety programme lead in attaining access to flats to complete flat entrance fire door inspection programme. Being responsible for the implementation and management of interim measures, where required following completion of an FRA/ compartmentation surveys Inspecting and auditing the quality of repair and planned works to buildings during and on completion of investment projects, which have included (or impacted) fire safety precautions; Undertaking post fire inspections and provide root cause analysis reports for submission to the business Building Safety Committee We are looking for Demonstrable experience of working within a social housing organisation in a similar role; Ability to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance; An understanding of The Building Safety Act and Social Housing Act An understanding of JCT and other contract forms Experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery; Coupled with the above experience you will ideally have: Membership of the IFE at Graduate grade or higher A minimum level 4 qualification in fire safety management, risk assessment or engineering (Applicants with level three qualifications who hold Associate membership or Full member status, with relevant experience in a similar role will also be considered) A full driving licence valid in the UK To apply for this position, please submit your CV

We are working with a provider of social housing who are looking to recruit a Fire Safety Officer on a permanent basis The successful candidate will provide technical advice and assurance regarding the fire safety of residential and commercial property owned and managed by the Association. Duties will include: Undertaking desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications; Reviewing resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole; Undertaking fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed; Inspecting secondary means of escape (where access has not been attained) during the FRA to ensure they remain unobstructed; Supporting the Building Safety programme lead in attaining access to flats to complete flat entrance fire door inspection programme. Being responsible for the implementation and management of interim measures, where required following completion of an FRA/ compartmentation surveys Inspecting and auditing the quality of repair and planned works to buildings during and on completion of investment projects, which have included (or impacted) fire safety precautions; Undertaking post fire inspections and provide root cause analysis reports for submission to the business Building Safety Committee We are looking for Demonstrable experience of working within a social housing organisation in a similar role; Ability to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance; An understanding of The Building Safety Act and Social Housing Act An understanding of JCT and other contract forms Experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery; Coupled with the above experience you will ideally have: Membership of the IFE at Graduate grade or higher A minimum level 4 qualification in fire safety management, risk assessment or engineering (Applicants with level three qualifications who hold Associate membership or Full member status, with relevant experience in a similar role will also be considered) A full driving licence valid in the UK To apply for this position, please submit your CV

We are working with a provider of social housing who are looking to recruit a Fire Safety Officer on a permanent basis The successful candidate will provide technical advice and assurance regarding the fire safety of residential and commercial property owned and managed by the Association. Duties will include: Undertaking desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications; Reviewing resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole; Undertaking fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed; Inspecting secondary means of escape (where access has not been attained) during the FRA to ensure they remain unobstructed; Supporting the Building Safety programme lead in attaining access to flats to complete flat entrance fire door inspection programme. Being responsible for the implementation and management of interim measures, where required following completion of an FRA/ compartmentation surveys Inspecting and auditing the quality of repair and planned works to buildings during and on completion of investment projects, which have included (or impacted) fire safety precautions; Undertaking post fire inspections and provide root cause analysis reports for submission to the business Building Safety Committee We are looking for Demonstrable experience of working within a social housing organisation in a similar role; Ability to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance; An understanding of The Building Safety Act and Social Housing Act An understanding of JCT and other contract forms Experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery; Coupled with the above experience you will ideally have: Membership of the IFE at Graduate grade or higher A minimum level 4 qualification in fire safety management, risk assessment or engineering (Applicants with level three qualifications who hold Associate membership or Full member status, with relevant experience in a similar role will also be considered) A full driving licence valid in the UK To apply for this position, please submit your CV

Housing Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Housing Lead Location: Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access. Salary: £30,400 Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements. About the role This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation. Responsibilities include: Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents Work with the wider team to support residents with their long term needs Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes Provide regular reports and updates Manage current resident tenancies, ensuring timely rent payment Support with property and building management and maintenance including scheduling repairs About you We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 10th November. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job role - Managing Agents Officer Location - Bracknell Salary - 39400 per annum Permanent position Hours - 37 per week - Monday - Friday with agile working Sellick Partnership Ltd are partnering a well-established housing association with the recruitment of a Managing Agents Officer to manage contractual relationships for third-party managing agents who provide services across the housing stocks portfolio. Job Summary for the Managing Agents Officer You will be responsible for ensuring that third party services provided for buildings, schemes and communal areas across our portfolio are compliant with building safety and FRA regulations and reporting where issues are identified. Through scrutiny of charges and services ensure that third-party MA services offer value for money and provide customers with a quality management service. Provide property management services for the remainder of the legacy market Rent portfolio and homeownership schemes. Key duties and responsibilities Inspect schemes and manage relationships and performance against service level agreement (SLA) with Managing Agents employed across the clients portfolio. Scrutinise costs and customer satisfaction across an area of operation. Review annual budget actual and estimate accounts provided by Managing Agents. Maintain the database of all third-party management agreements and update housing system with Managing Agent details as required. Ensure managing agents provide regular assurance of compliance with Building Safety, Fire Risk and Health and Safety regulation and provide follow up support for the Landlord Compliance team to recover information where not provided. Raise communal area repairs where defects are identified during inspections. Challenge and manage situations where service standards are not met. Complete and submit applications to the First-Tier tribunal on behalf of the client and their customers where challenge is needed on reasonability of costs, or service level failings, as required. Respond to enquiries about third party management arrangements to internal and external stakeholders. Knowledge, skills and experience required Demonstrated experience of Estate management and inspections Demonstrated experience of providing housing management services to schemes and estates. Ability to read and interpret and service level agreements. Ability to understand the context housing associations operate in, and needs of social tenants and low-cost homeowners, and the relationship of Management Companies and MS services. Understand and apply knowledge of health & safety legislation and risk assessments in terms of building and estate inspection. Full driving licence with appropriate business insurance and/or ability to travel in a timely and efficient manner to visit customers and attend meetings in areas not covered by public transport. If you think you are a good fit for the position or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

The Project Surveyor is responsible for delivering planned maintenance and stock investment programmes across Midlands properties, including kitchens, bathrooms, windows, roofs, and other major works. The role involves end-to-end project management, contractor oversight, quality assurance, and customer satisfaction, while promoting values and continuous improvement. Client Details The client is a housing organisation focused on maintaining and improving residential properties through planned investment and refurbishment programmes. They prioritise operational excellence, customer satisfaction, and continuous improvement, underpinned by strong values and collaborative working. Description Deliver planned maintenance and stock investment programmes (e.g., kitchens, bathrooms, windows, roofs, decorations). Manage projects using asset management software and mobile technology. Certify contractor valuations and manage interim and final accounts. Conduct quality inspections at various project stages. Collaborate with Resident Liaison Officers to ensure customer satisfaction. Prepare schedules of work, variations, and contract documentation. Provide technical and contractual advice, including contract administration. Ensure health and safety compliance and participate in out-of-hours rota. Maintain strong relationships with contractors, consultants, and stakeholders. Promote value for money, service efficiency, and team performance. Support continuous improvement and challenge existing practices. Role-model leadership behaviours and coach colleagues. Comply with internal policies, procedures, and data protection standards. Demonstrate professionalism and alignment with organisational values. Profile Holds a professional qualification in a relevant technical discipline or has substantial experience. Strong knowledge of domestic property maintenance and quality control systems. Proficient in mobile working technology and Microsoft Office applications. Minimum two years' experience delivering major works in housing (social or private). Skilled in managing long-term supplier contracts and full project lifecycle. Proven ability to achieve high customer satisfaction and manage valuations/accounts. Strong communication, planning, and organisational skills. Customer-focused with excellent relationship-building abilities. Confident enforcing compliance and working under pressure. Holds a full driving licence and access to a vehicle for business use. Demonstrates integrity, resilience, and a proactive, solution-oriented mindset. Open to feedback, embraces change, and supports continuous improvement. Comfortable working flexibly, including outside core hours when needed. Aligns with organisational values and promotes a positive, professional culture. Job Offer Ability to claim mileage from home Annual flu vaccinations via Boots Pharmacy or visiting nurse. Health cash plan with optional upgrades and family cover. Car leasing scheme. Employee assistance programme offering 24/7 confidential counselling. Flexible working hours, compressed weeks, hybrid working, and up to 26 days annual leave. Buying and selling annual leave (up to one working week, discretionary). Interest-free loan up to 5,000 (post-probation, discretionary). Enhanced maternity, paternity, and adoption pay above statutory levels. Support with childcare costs via government schemes. Life assurance (3x salary if in pension scheme; 1x if not). Working from home allowance of 15 per month.

Job Title: UASC and Care Leaver Property Management Compliance Officer Location: Kent Salary : £27,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Welfare and Digital Inclusion Partner A place to create moments that matter Location: Camberley, Hybrid Salary: £40,305 per annum including regional allowance and essential user car allowance Contact Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive. In this dynamic and rewarding role, you ll: • Connect with customers to understand their vulnerabilities and identify tailored support solutions. • Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives. • Champion financial and digital inclusion, helping people navigate challenges and build resilience. • Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships. • Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance. This is more than a job - it s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives. To view/download the Welfare and Digital Inclusion Partner job description please click here. Salary The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance. About you • Strong knowledge of welfare benefits, grants, and income maximisation tools. • Understanding of digital inclusion methods and the delivery of high-quality services through technology. • Experience delivering support and guidance to customers across multiple communication channels. • Proven ability to work across departments and collaborate with multiple stakeholders. • Experience working with statutory and third-sector organisations to deliver services to vulnerable populations. • Strong understanding of GDPR and customer data handling, as well as safeguarding practices. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 16th October via Teams. Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 23rd October at our Camberley office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification REF-(Apply online only)

Fire Safety Manager Department: Property and Investment Team: Assets Accountable to: Compliance & Building Safety Manager Responsible for: Fire Safety Officer Job location: Offices / Working from Home PURPOSE OF POST: Lead the strategic development and implementation of fire safety policies and procedures across our clients housing stock and offices. Ensure compliance with the Regulatory Reform (Fire Safety) Order 2005 and all relevant health and safety legislation. Provide expert guidance and oversight to internal teams and external contractors to maintain high standards of fire safety. Act as the principal advisor on fire safety matters, supporting service managers and influencing organisational decisions. The role holder will be required to work closely and proactively with the Heads of Services and Managers across the company to identify fire safety requirements and advise on how to meet those requirements. JOB RESPONSIBILITIES: 1. Ensure all fire safety work is delivered effectively, meeting legal compliance standards and achieving a high level of customer satisfaction. Provide assurance to the Leadership Management Team and the Board on all fire safety compliance matters. 2. Oversee the completion, review, and quality assurance of Fire Risk Assessments (FRAs) across all properties, ensuring robust systems are in place and all asset register items are included. 3. Develop and maintain fire safety strategies, policies, and procedures, ensuring alignment with legislation, Welsh Government requirements, and best practice standards. 4. Provide leadership and specialist technical knowledge to manage compliance across all aspects of fire safety for all assets, ensuring services are maintained and continuously improved. 5. Manage the performance of fire safety contractors and consultants, including procurement, drafting specifications, setting quality standards, and participating in tender evaluations. Monitor contractor competence and enforce strong contract management through quality checks and compliance audits. 6. Oversee fire door inspection programmes and ensure timely completion of remedial actions. 7. Ensure FRAs, inspections, and audits are carried out across all stock, including residential, commercial, and workplace sites. Develop and implement fire safety emergency plans and procedures for all locations. 8. Design and maintain a dashboard for monitoring operations and actions, ensuring all FRA actions are closed within agreed timescales. 9. Establish mechanisms to manage and maintain property information for all fire-related construction and compliance requirements. 10. Ensure fire safety systems, including Fire Safety Information Boxes and Personal Emergency Evacuation Plans (PEEPs), are accurate, up to date, and effective. 11. Prepare fire safety reports and statistical information for Management, Leadership, and Board committees as required. 12. Lead investigations into fire safety incidents and ensure lessons learned are embedded into practice. 13. Develop and maintain strong working relationships with external stakeholders, including North Wales Fire and Rescue Service (NWFRS), Welsh Government departments, and other relevant bodies. 14. Collaborate with internal teams to embed fire safety into asset management, repairs, and housing services. 15. Lead on fire safety training and awareness initiatives for staff and contractors. 16. Work with the Communications Team to develop tenant information and publicity on fire safety. 17. Maintain awareness of Fire Regulations, Health and Safety requirements, and good practice across the organisation. 18. Ensure databases and records are maintained and updated, with quality assurance checks in place. 19. Provide technical advice and support to the companies staff on all aspects of fire safety. 20. Undertake training as appropriate to the role and keep up to date with developments in housing and fire safety. 21. Consult with leaseholders, residents, and other stakeholders as required. 22. Follow all policies, including Equal Opportunities policies. 23. Carry out any other duties within the scope, spirit, and purpose of the role as requested by managers. The job description will be reviewed as duties and responsibilities evolve. CORPORATE RESPONSIBILITIES Service Delivery Delivering work to a high standard, on time and within budgets, Respond to internal and external customers in a timely and professional manner, Provide advice and support to co-workers / customers, Submit regular reports within the responsibilities of the position, Comply with all policies and any relevant legislation. Lead reporting on all matters relating to Fire Safety. Manage the directly accountable posts. Ensure the Team's work is delivered to a high standard, on time, and within budget. Manage and develop staff within the Team. Identify and take appropriate action in cases of underperformance. Support the training and development of team members. Performance Delivering work in line with Key Performance Standards, Manage the Team to deliver in line with Key Performance Standards. Monitor team performance, identify issues, intervene, and take action as required. Work towards the company goals and objectives and support the development of a high-performing organisation. Policies and Processes Work in accordance with all policies and processes. Ensure that policies and processes comply with legislative, regulatory, and good practice requirements. Review and propose policy improvements and support continuous improvement. Financial and Budgetary Manage and review capital and revenue budgets, ensuring cost control and taking proactive steps to reduce any known overspend. Work to increase value for money, maximise return on investment, and improve efficiency and cost-effectiveness across the company. Other Represent effectively externally by projecting a professional and positive image at all times. Commit to tenant involvement in all aspects of the work. PERSONAL RESPONSIBILITIES: Act in accordance with the company values:- Transparent We are open, clear, and always act with honesty Inclusive We foster an environment where every individual feels valued, respected and supported Progressive We are dynamic, resilient, and will confidently meet the challenges and opportunities of the future Ensuring confidentiality, security and integrity of data Promote and act in accordance with the Health and Safety Policy Promote equality and diversity in all aspects of the work. It is expected that all staff within the company operate within their Competency Framework, which are behaviours or skills that are essential for effective performance: Effective Communication Work as a Team Working Effectively and Efficiently Customer Excellence Continuous Improvement NORMAL WORK ENVIRONMENT: Standard office hours, but occasionally additional hours to attend meetings outside of office hours. PERSON SPECIFICATION JOB TITLE All criteria are considered essential unless indicated as desirable. Education and Qualifications: NEBOSH Diploma in Fire Safety Management or Occupational Health and Safety (Level 6). SFJ Level 4 Certificate in Fire Risk Management (Complex Residential Properties) - Member (MIFireE) or Fellow (FIFireE) of the Institution of Fire Engineers - . IOSH membership (Grad / CMIOSH) - desirable. Proven knowledge of the Fire Safety Act 2021, Building Safety Act 2022, and Fire Safety (England) Regulations 2022. Professional Experience: - Experience in managing projects, developing partnerships and/or service improvement work in an organisation that provides frontline housing services. Knowledge and Skills: - Comprehensive knowledge and understanding of fire safety legislation, policy, and best practices, and the ability to advise managers and frontline service staff. - Good knowledge of fire risk assessments and building safety requirements. - Ability to identify, measure, and manage risks. - Strong reasoning and discussion skills to effectively solve problems. - Investigation skills and ability to prepare clear analytical reports. - Easy drafting skills, with technical accuracy when necessary. - Ability to work effectively with a focus on results. - Ability to collaborate well as part of a team. - Experienced in using Office software to accomplish tasks. - Current full driving license. Bilingual (English and Welsh) in the following or higher levels: Understanding: Able to follow routine work-related conversations, in both languages between fluent speakers. Speaking: Able to converse in some detail regarding routine work matters in both languages. Reading: Able to read and understand general and technical material with a dictionary, in both languages. Writing: Able to draft routine material, with editing assistance, in both languages Leadership and Management Good at prioritising and adapting to changing situations. Be alert to opportunities for improvement, encouraging and adopting best practices at all times. Summary of Terms and Conditions Fire Safety Officer . click apply for full job details

An exciting opportunity has arisen for the role of Building Safety Asset and Compliance Officer in bpha's Asset Compliance Team. The Asset Compliance Team are responsible for ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. What you will be doing: Provide an effective co-ordination and administrative support service for all Building Safety aspects across servicing and compliance areas. Ensure that compliance certification is validated, processed accurately and in a timely manner. Ensure that adequate control measures are in place using Asprey Solutions Compliance Software (Asprey) to maintain a safe environment for customers, contractors and bpha colleagues. Monitor, manage and accurately report statutory and non-statutory compliance adhering to legislation, best practice, current guidance and bpha's policies and procedures. Work collaboratively with the Compliance Team ensuring robust data integrity and records are kept up to date. Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently and recording, tracking, monitoring and reporting budget spends. Record and provide written notes from meetings. Liaise with all stakeholders and be one of several points of contact for them. We are looking for someone who has: Knowledge and experience of interpreting and updating data accurately. Knowledge/experience of undertaking reviews/audits of data to provide continual assurance across areas of compliance Knowledge and experience of asset management or property compliance within social housing in one or more of the following areas - gas, electrical, fire, lifting, legionella and asbestos. A good working knowledge of Microsoft Office software, Asprey, CRM, or other similar systems would be beneficial. Good communication skills (both written and verbally) and a commitment to provide excellent quality information to both internal and external when required. Continually demonstrate excellent attention to detail and ability to achieve thoroughness and accuracy when validating data across complex areas and provide accurate reports. Excellent customer service and shows an understanding of and commitment to equality and diversity, in all aspects of work Have a Level 2 VRQ Award in Asset and Building Compliance Awareness, or an equivalent. If this sounds like you, then it would be great to hear from you. Sometimes candidates don't apply if they feel they do not meet 100% of the criteria specified, or the working pattern isn't quite right. Please do take the chance to apply - we will still review your application, but if you are not right for this role you might be just the person for another role with us in the future. Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Please note the successful candidate will need to complete an Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Title: Contract Officer - Fire Safety Contract Officer Salary: £31,375 Location: Waterfront House, Beeston Fixed Term - 18 Months About Us Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a contract officer you will work within the Fire Safety Team within the Compliance and Technical Services department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager Conduct regular reviews to ensure data integrity Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are on line with KPIs Be responsible for the contractor keeping the relevant stakeholders informed of these works. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for Experience of working with contractors Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date TBC Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Job Title: Senior Neighbourhood Services Officer Job Type: Full time/ Permanent Salary : 42,000 Located: Stockwell, London, SW9 About SW9 Community Housing SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit an experienced Customer Services Officer, with a focus on service delivery and a people-centre approach. With a turnover of 11m, and rising, and in excess of 150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About the role: To develop community involvement initiatives on the estate, streets, and neighbourhood in partnership with the various resident representative groups within SW9. To build capacity within communities to enable local representation generally and specifically to ensure that the needs of diverse communities are met. To provide support in developing strategies as part of the regeneration for the estate and making applications for external funding About you: Education A good standard of education commensurate to the role. A housing qualification is desirable. Knowledge and skills Excellent interpersonal skills to support work with customers across a range of knowledge of national policies and guidance in relation to Community Engagement. Good working knowledge of and proven ability to work in partnership with the voluntary and community sector. Ability to engage and involve key stakeholders including residents, voluntary and community groups in the design, development, and delivery of community enagement. Ability to work to agreed timescales and to work flexibly to meet deadlines, plan and deliver a range of different activities. Ability to use own initiative and prioritise own workload efficiently. Strong verbal communication skills and the ability to adapt this approach for different audiences. Strong written communication skills, sufficient to write reports and analyse information to identify issues and themes and recommend action. Excellent analytical skills to identify a range of issues from information gathered. Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity. Excellent administrative skills to manage a diverse workload. Available to attend regular evening meetings. Commitment to equality and diversity. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Ability to validate information and show attention to detail. Understanding of the principals of the National Standards of Community Engagement Experience Experience of working effectively, flexibly, and collaboratively with different stakeholders including residents, voluntary and community organisations. Experience of developing, delivering, and evaluating community development work, including managing events, resident involvement initiatives on estates and neighbourhoods. Experience of capacity building within communities to enable local representation generally and specifically to ensure that the needs of minority communities are met. Experience of encouraging the participation of community representatives at consultative forums. Experience of managing conflicting views in a confident, assertive, and diplomatic manner. Who we are: A group of people who demonstrate integrity, respect, and teamwork A group of people with passion, drive, and the courage to be different A group of people committed to doing the right thing. Benefits: When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer: a defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) employee assistance programme excellent learning & development opportunities staff discount scheme a modern office and facilities.

Job Title: Site Supervisor Location: Warrington, Cheshire Salary: £30,368 to £32,950 Apply link: https://ehcu.fa.em1.ukg.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_13/job/1250/apply/email?keyword=1250 Wemanage one of the world’s most advanced and safest road networks, as a Site Supervisor you will play a key role in the delivery of National Highways Capital Investment Schemes by representing the companies interests on civil engineering construction and maintenance sites. Reporting directly to the Construction Manager, you will actively ensure construction schemes are delivered in line with time, cost, quality and safety standards, and customer experience is not adversely impacted.   This role is a safety critical post therefore you may be required to work unsocial hours including nights and weekends. You will be based from our office in Warrington covering works within the North West area. This is a very independent role and there will be some expectation to travel to sites and depots within the North West area. You will be required to drive as part of your role and you will need to have a full clean driving license to be considered for this position and during employment What you’ll be leading on   Assuring the completion of planned works to agreed standards and escalate any concerns to the Construction Manager, in line with agreed governance agreements Ensuring that all works are constructed in line with: CDM regulations, HSE Legislation, Chapter 8 requirements, Design Manual for Roads and Bridges (DMRB) and Manual of Contract Documents for Highways Works (MCHW). Ensuring Project Managers receive regular and timely feedback on scheme construction progress, risks, early warnings, design related issues, and act as the initial point of escalation for any on-site issues that need to be resolved. Acting as liaison engineer between all key supply chain partners and co-ordinate the delivery programme, ensuring buildability reviews are carried out on all projects. Maintaining good liaison with Project Managers and Commercial & Procurement colleagues, providing relevant and timely information on Early Warnings and Compensation Events To be successful Proven highway/structures maintenance/construction experience; experience of working on high speed Trunk Road/Motorway Networks is desirable Good understanding of the DMRB, MCHW, Chapter 8 and CDM Regulations You will be a CSCS Card Holder, have a CITB Site Manager or Site Supervisor Safety Training Scheme Certificate; a recognised Civil Engineering qualification is desirable Ability to execute tasks independently, yet work collaboratively within a team and respond to management guidance & support.  You will also have excellent communication and interpersonal skills in dealing with multiple stakeholders Computer literate with knowledge of MS Office Excel, Word and Outlook   A bit about us   Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. We achieve this through the delivery our capital programme, supporting customers on the road with our Traffic Officer Service and managing incidents effectively At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this.  We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.  Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort  So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation And finally we reserve the right to close before the advertisement expires