9 jobs found

Neighbourhood Officer / ASB Officer (Tenancy Management) Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday Friday) At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, you ll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well-managed, and thriving. This is a hands-on and rewarding role where no two days are the same. You ll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers. We re looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, we d love to hear from you. What You ll Be Doing Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters. Investigating and resolving customer issues including tenancy breaches, anti-social behaviour (ASB), neighbour disputes, and property management concerns. Maintaining accurate records, serving legal notices, preparing case files, and attending court or multi-agency meetings where required. Identifying support needs and connecting residents with appropriate internal or external support services to help sustain tenancies. Working closely with colleagues across Thrive to ensure smooth property access, compliance, and excellent customer service. Supporting the full tenant journey from allocations and lettings to long-term housing management and sustainment. Attending occasional evening or weekend meetings as part of your commitment to the community. What You ll Need A full driving licence and access to a vehicle. Experience in tenancy management and/or anti-social behaviour casework. Strong partnership working skills with agencies and contractors. Excellent communication and interpersonal skills, with the ability to engage a wide range of people. Flexibility and adaptability in a changing environment. A CIH or Housing Management qualification (or equivalent) is desirable. Some roles may require a basic DBS check and our People Team will confirm this applicable. Closing date: 8th December 2025 Interviews: To be confirmed We may close this vacancy early if we receive a high volume of suitable applications so apply now and start your journey with Thrive Homes today.

Interim Allocation Officer - 3 Month Contract Location: East London Start: Within 2 Weeks Rate: £25 - £27 per hour (Umbrella, Inside IR35) Are you an experienced Allocations professional with a strong understanding of social housing, choice-based lettings and voids management? We're supporting a well-established East London housing provider who is looking for an Allocation Officer to join the team on an interim basis for an initial 3-month contract . You'll play a key role in ensuring properties are allocated efficiently, legally and in line with policy, supporting vulnerable residents and maintaining a smooth end-to-end lettings process. Key Responsibilities - Manage the full allocations process from nomination to sign-up - Assess and verify applicant eligibility in line with housing legislation and local policy - Work closely with voids teams to minimise turnaround times - Liaise with applicants, support agencies, local authorities and internal teams - Prepare and issue offers, tenancy sign-up documentation and compliance paperwork - Maintain accurate case notes and ensure all actions meet statutory requirements - Provide excellent customer service to applicants, ensuring timely updates and communication What We're Looking For - Previous experience in allocations , lettings , voids , or a similar housing role - Strong working knowledge of social housing legislation and allocation policies - Excellent communication skills and ability to work with vulnerable applicants - Ability to manage high volumes of cases and work to tight timescales - Confidence working independently in a fast-paced environment Contract Details - 3-month interim contract - Start within 2 weeks - Interviews taking place next week - Full-time, office-based/hybrid - Competitive hourly rate

Eden Brown are seeking a highly experienced Housing Assistant to work on a contract until the end of March situated in Manchester The role will be a hybrid role with a mix of homeworking and office working The role as Housing Assistant will involve: - Dealing with frontline administration duties for the Housing and Lettings Officers - Managing a number of new builds - Letting them out to new customers - Processing sign ups Due to the nature of this role interested candidates must have extensive Lettings/Allocations experience Only apply if you match the above Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market our properties and onboard our customers into their new homes? We're looking for an Lettings Coordinator to join our team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise Accent's empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you'll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-

Description Our local government clients in Haringey, Greater London, require a Housing Registration Officer to maintain the housing register and to provide housing applicants with an efficient & transparent assessment service, ensuring that all applications are assessed in line with policies and procedures and comply with relevant housing legislation. Your key responsibilities will include: To be responsible for carrying out project work, reviewing and updating household information on the older persons' housing register, and undertaking assessments of individuals applying for older persons' housing, including collating information for medical evaluations. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 or equivalent qualifications, or evidence of demonstrable experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. A good Understanding of a housing registration system, Part VI of the Housing Act 1996 and social housing allocations legislation and policy. Experience of delivering a service to the public, ideally in a housing environment An Understanding of public policy issues affecting social housing. An awareness of occasions that require liaison with other public services (e.g. child protection, domestic abuse and safeguarding of adults and children). A flexible approach to the work and the demands of the post to undertake work to meet the needs of the business when required Ability to self-manage, work under pressure, and deliver work responsibly and sensitively. Good written communication and customer service skills Ability to be effective in a quickly changing environment An Understanding of issues around the security of tenure Ability to self-manage and work under pressure, prioritise work and meet deadlines A can-do improvement-focused attitude Use IT applications (including Email, SharePoint, Microsoft Word, PowerPoint & Excel) to communicate appropriately and effectively. Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing Experience in case management and providing tailored outcomes for customers Essential Compliance Requirements 3 Years References DBS Disclosure Required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Ilford managing 2 blocks of flats. £28,000 per annum. We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management. This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills. Responsibilities Manage tenant records using property management software, ensuring accuracy and confidentiality Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times Assist tenants with queries regarding housing repairs and disputes and complaints. Coordinate with maintenance teams to address repair requests promptly and efficiently Log all jobs on to the system. Organise and maintain administrative documentation related to all repair jobs completed and outstanding Support the organisation in all other office duties Experience Previous experience in office administration or property management is preferred Strong data entry skills with attention to detail Proven administrative experience with excellent organisational abilities Excellent phone etiquette and communication skills Ability to work independently whilst maintaining a high level of professionalism This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise. Job Types: Full-time, Permanent Work Location: In person

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.