14 jobs found

Job Description Housing Options & Homelessness Prevention Officer 1. Job Purpose To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance. Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness. Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures. Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions. Ensure all statutory notifications and decisions are accurate and issued within legislative timescales. 2.2 Housing Advice and Options Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available. Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred. Work with clients to explore all viable solutions, ensuring sustainable long-term outcomes. 2.3 Casework Management Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards. Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem-solving. Monitor case progression in line with statutory requirements, service priorities, and performance targets. 2.4 Partnership & Multi-Agency Working Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes. Promote and embed multi-agency collaboration in all casework and service delivery. Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion. 2.5 Fraud Prevention & Compliance Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required. Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities. To Apply reach out to me on (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.

Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.

The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.

Housing Team Leader Papworth Trust is looking for a dedicated, customer-focused Housing Team Leader to join their team in Papworth Everard, Cambridgeshire , in a full-time, permanent role. Why Papworth Trust: Papworth Trust is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. We re a great place to work and we're keen to invest in your future learning and development. We have strong values and our culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, we create an environment where you can thrive and feel proud of the work you do. Fantastic company benefits include: Competitive Salary: £38,300 per annum Holiday: 33 days holiday including bank holidays Company sick pay Pension Employee extras: Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan + more. About the role: As Housing Team Leader , you ll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, you ll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. You ll also help maximise rental income, build strong partner relationships and ensure homes are well-managed, safe and efficiently let. Working hours for this role are 37.5 hours office based per week. Interview date for this role is 12 December 2025. Main Duties and Responsibilities: Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting Provide advice and guidance on ASB, tenancy queries and complex casework Respond to complaints, identifying opportunities for service improvement Manage and reduce rent arrears, supporting residents to sustain their tenancies Build productive relationships with local authorities, commissioners and community partners About you: As a Housing Team Leader , you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable. Please note: The post will be subject to an Enhanced with Adults Barred Service (DBS) check process. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. If you wish to apply through the Disability Confident scheme, please contact Spider who are handling this vacancy on our behalf. Please note, Candidates must be authorised to work in the UK. If you are dedicated to making a difference and possess the skills and experience, we are looking for our Housing Team Leader role, we would love to hear from you. Please submit your CV today to join our supportive and dynamic team at Papworth Trust, where we work together to empower individuals and promote independence in care. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: 31,160 Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice Period: 1 month Applications close: Wednesday 3 December 2025 Interview date: Tuesday 9 December 2025 For more information or to apply, please click 'apply now' .

We are currently on the lookout for a Housing Officer to urgently join a Housing association in Northampton, you'll enjoy a hybrid working arrangement, allowing you to balance office-based tasks with the flexibility of working from home. This is an excellent opportunity for a proactive, dedicated professional to manage a patch of general needs tenancies, ensure sustainable tenancies, and contribute to the creation of safe, thriving communities. Key Responsibilities of a Housing Officer: Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and addressing anti-social behaviour (ASB). Take swift and effective action on medium to high-level ASB cases, working closely with tenants, police, and other partner agencies. Conduct regular estate inspections and home visits to maintain high standards and build strong relationships with tenants. Ensure customer data is accurate and up-to-date, meeting regulatory and safeguarding standards. What We'd Love to See from You: Proven experience in tenancy or housing management, including ASB and tenancy enforcement. Strong understanding of housing legislation, policies, and best practices. Excellent communication, negotiation, and conflict resolution skills. Ability to manage a busy caseload with a customer-focused, solution-oriented approach. What's on Offer: Hybrid working Temporary contract - potential for longer term extension Competitive hourly rate This Housing Officer role is offering an hourly rate of £25 - £27 per hour Wellingborough is well-connected and accessible from nearby towns, with excellent road links, including the A45 and A6, as well as direct train services to Northampton and other surrounding areas. I would also like to hear from any Neighbourhood Officers, ASB Officers or Community Safety Officers If this Housing Officer role is of interest to you, please apply or contact (url removed)

Looking for a rewarding role where you can make a real difference? As a Housing Officer, you'll enjoy a hybrid working arrangement, allowing you to balance office-based tasks with the flexibility of working from home. This is an excellent opportunity for a proactive, dedicated professional to manage a patch of general needs tenancies, ensure sustainable tenancies, and contribute to the creation of safe, thriving communities. Key Responsibilities of a Housing Officer: Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and addressing anti-social behaviour (ASB). Take swift and effective action on medium to high-level ASB cases, working closely with tenants, police, and other partner agencies. Conduct regular estate inspections and home visits to maintain high standards and build strong relationships with tenants. Ensure customer data is accurate and up-to-date, meeting regulatory and safeguarding standards. What We'd Love to See from You: Proven experience in tenancy or housing management, including ASB and tenancy enforcement. Strong understanding of housing legislation, policies, and best practices. Excellent communication, negotiation, and conflict resolution skills. Ability to manage a busy caseload with a customer-focused, solution-oriented approach. This role is offering an hourly rate of 25 - 26 per hour Manchester is easily commutable from surrounding areas, with excellent train connections to the city centre, major bus routes, and direct access to key motorways like the M60 and M56, making it an ideal location for both local and regional commuters. I would also like to hear from any Neighbourhood Officers, ASB Officers or Community Safety Officers If you're ready to make a meaningful impact in the housing sector and take on a varied and rewarding role, we'd love to hear from you! For more information or to apply to this Housing Officer role, please contact Katie Cox at (url removed).

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

ASB & Safeguarding Officer Are you an experienced ASB and safeguarding professional with a passion for community safety and tenant wellbeing? Adecco Housing is proud to be working with a reputable housing provider to recruit a permanent ASB & Safeguarding Officer. This is a rewarding opportunity to make a real difference to vulnerable residents and communities across some of London's most diverse neighbourhoods. As the ASB & Safeguarding Officer, you'll lead on the prevention, investigation, and resolution of complex anti-social behaviour and safeguarding cases . You'll be part of a proactive Housing & Communities team committed to creating safer, more supportive communities through direct resident engagement and multi-agency partnership working. Location: London (Hybrid - Office, Site & Home) Salary: 39,500 - 42,156 + benefits Hours: Full-time, 35 hours per week Key Responsibilities ASB Case Management Take the lead on complex ASB cases , managing them from initial report to resolution and use a range of enforcement tools, such as Civil Injunctions and Community Protection Notices . Work closely with residents and staff to resolve low-level disputes and nuisance issues through early intervention and maintain accurate, GDPR-compliant records using housing case management systems. Safeguarding & Vulnerability Act as a safeguarding lead , managing referrals and concerns involving adults and children at risk. Collaborate with housing officers to identify vulnerable tenants and support tenancy sustainment. Deliver safeguarding briefings or advice to front-line colleagues to promote best practice. Community Safety & Prevention Identify and monitor ASB hotspots across estates, contributing to long-term solutions like CCTV and target hardening. Build working relationships with police, youth workers, and outreach teams to improve safety outcomes. Support engagement events and forums to raise awareness around ASB reporting and safeguarding. Multi-agency Partnerships & Performance Work collaboratively with external partners including the police, health teams, local authorities, and victim support. Provide clear, timely reporting and case summaries for internal teams and external stakeholders and to contribute to continuous improvement by using feedback and performance data to enhance service delivery. What We're Looking For Experience: Background in managing ASB or tenancy enforcement within housing or related sectors. Experience working on safeguarding concerns involving vulnerable adults or children. Strong track record of partnership working with statutory and voluntary services. Skills: Excellent casework, risk assessment, and decision-making skills and well-organised and able to manage competing priorities under pressure. Confident communicator with the ability to handle difficult conversations and de-escalate conflict. IT-literate with experience in housing or case management systems. Personal Qualities: Committed to providing a safe, inclusive environment for all residents. Empathetic and fair, with a strong sense of integrity and professionalism. Proactive in improving services and responsive to tenant needs. Able to work flexibly, including occasional evenings or weekends. Requirements Enhanced DBS clearance (or willingness to obtain) Ability to travel across London for site visits At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Anti Social Behaviour & Officer click 'Apply' now!

We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.