Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info
Oct 20, 2025
Seasonal
Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info
About the Role You will be responsible for maximisation of income collection and arrears reduction on a patch of up to 1000 residential council properties. You will be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery steps and possible legal action to recover the debt. The role requires regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council's arrears recovery procedure. Ideally, we are looking for someone with previous experience in the social housing sector but would consider applicants with the ability to demonstrate experience within a similar income/debt collection role or front line customer facing service. We need skilled and effective communicators and confident negotiators who are able to liaise with a variety of stakeholders in order to deliver challenging rent collection targets. We are willing to grow our own talent for those that have strong customer service skills and experience in a customer-facing role, with potential, an eagerness to learn, and an interest in pursuing a career in rent recovery in local government. Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer
Oct 17, 2025
Full time
About the Role You will be responsible for maximisation of income collection and arrears reduction on a patch of up to 1000 residential council properties. You will be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery steps and possible legal action to recover the debt. The role requires regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council's arrears recovery procedure. Ideally, we are looking for someone with previous experience in the social housing sector but would consider applicants with the ability to demonstrate experience within a similar income/debt collection role or front line customer facing service. We need skilled and effective communicators and confident negotiators who are able to liaise with a variety of stakeholders in order to deliver challenging rent collection targets. We are willing to grow our own talent for those that have strong customer service skills and experience in a customer-facing role, with potential, an eagerness to learn, and an interest in pursuing a career in rent recovery in local government. Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer
Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack toIf you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on
Oct 17, 2025
Full time
Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack toIf you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 15, 2025
Contract
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Housing Officer Location: Brent Contract Type: Temporary, Full-Time Pay Rate: PAYE 21 Umbrella 27 per hour Overview We're looking for an experienced Housing Officer to provide an efficient, customer-focused housing management service. You'll manage a patch of properties, handle tenancy issues, address ASB, support residents, and ensure estates are well maintained and compliant. Key Duties Manage tenancies, conduct sign-ups, visits, and end-of-tenancy checks. Handle ASB cases, tenancy breaches, and neighbour disputes. Carry out estate inspections and coordinate repairs with contractors. Monitor rent accounts and work with tenants to prevent arrears. Support vulnerable residents and make referrals where needed. Maintain accurate records using Orchard (MRI Enterprise) or similar systems. Requirements Previous experience as a Housing Officer or similar role. Knowledge of tenancy management, housing law, and ASB processes. Strong communication, organisation, and problem-solving skills. Proficiency in housing management systems (Orchard desirable). Full UK driving licence and access to a vehicle for site visits. Offer Competitive hourly rate with weekly pay. Supportive team environment. Opportunity to make a real impact on residents and communities.
Oct 14, 2025
Seasonal
Job Title: Housing Officer Location: Brent Contract Type: Temporary, Full-Time Pay Rate: PAYE 21 Umbrella 27 per hour Overview We're looking for an experienced Housing Officer to provide an efficient, customer-focused housing management service. You'll manage a patch of properties, handle tenancy issues, address ASB, support residents, and ensure estates are well maintained and compliant. Key Duties Manage tenancies, conduct sign-ups, visits, and end-of-tenancy checks. Handle ASB cases, tenancy breaches, and neighbour disputes. Carry out estate inspections and coordinate repairs with contractors. Monitor rent accounts and work with tenants to prevent arrears. Support vulnerable residents and make referrals where needed. Maintain accurate records using Orchard (MRI Enterprise) or similar systems. Requirements Previous experience as a Housing Officer or similar role. Knowledge of tenancy management, housing law, and ASB processes. Strong communication, organisation, and problem-solving skills. Proficiency in housing management systems (Orchard desirable). Full UK driving licence and access to a vehicle for site visits. Offer Competitive hourly rate with weekly pay. Supportive team environment. Opportunity to make a real impact on residents and communities.
Interim Neighbourhood Officer We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London , delivering a high-quality and proactive housing management service to residents. Key Responsibilities: Provide a responsive and professional tenancy management service, resolving resident queries efficiently. Conduct property and tenancy visits to ensure compliance with tenancy agreements. Manage low-level ASB and nuisance issues , escalating complex cases to specialist officers. Work with the Rent Income team to address payment discrepancies and support arrears recovery. Oversee the voids process , including advertising, shortlisting, and coordinating void works. Liaise with the Repairs team to ensure maintenance issues are completed promptly. Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities. Requirements: Proven experience in housing management or neighbourhood services . Excellent communication, organisational, and problem-solving skills. Ability to manage a varied caseload independently. Full UK driving licence and access to a vehicle (travel across East Anglia required). Comfortable working in a hybrid and agile environment.
Oct 14, 2025
Contract
Interim Neighbourhood Officer We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London , delivering a high-quality and proactive housing management service to residents. Key Responsibilities: Provide a responsive and professional tenancy management service, resolving resident queries efficiently. Conduct property and tenancy visits to ensure compliance with tenancy agreements. Manage low-level ASB and nuisance issues , escalating complex cases to specialist officers. Work with the Rent Income team to address payment discrepancies and support arrears recovery. Oversee the voids process , including advertising, shortlisting, and coordinating void works. Liaise with the Repairs team to ensure maintenance issues are completed promptly. Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities. Requirements: Proven experience in housing management or neighbourhood services . Excellent communication, organisational, and problem-solving skills. Ability to manage a varied caseload independently. Full UK driving licence and access to a vehicle (travel across East Anglia required). Comfortable working in a hybrid and agile environment.
We are seeking a dynamic and proactive Housing Income Officer to join the Rent Income team at a leading housing provider. In this role, you will play a vital part in maximising income for the Housing Service by managing tenant rent accounts and sub-accounts effectively. Your work will involve proactive early interventions, providing up-to-date benefit advice, negotiating repayment plans, and pursuing legal action when necessary. Daily duties; Contacting tenants via phone, email, and letters to address rent arrears and negotiate repayment plans. Providing advice on housing benefits and tenancy obligations. Escalating cases for legal action or eviction when necessary. Liaising with support agencies to assist vulnerable tenants. Preparing and presenting cases in court. Monitoring and reporting on performance metrics. Collaborating with colleagues to resolve complex issues and improve service delivery. To excel in this role, you should have: A strong understanding of housing law, welfare reform, and statutory obligations. Experience in managing rent accounts and debt recovery. Excellent communication and negotiation skills. The ability to work collaboratively with internal and external stakeholders. A commitment to delivering high-quality customer service. Knowledge of data protection, health and safety, and equal opportunities legislation. A proactive and solution-focused approach to problem-solving. The ability to manage a caseload effectively and meet key performance indicators (KPIs). This client operates a hybrid work pattern. Basic DBS required. If you are ready to take on a challenging and rewarding role where you can make a real difference, apply now.
Oct 14, 2025
Seasonal
We are seeking a dynamic and proactive Housing Income Officer to join the Rent Income team at a leading housing provider. In this role, you will play a vital part in maximising income for the Housing Service by managing tenant rent accounts and sub-accounts effectively. Your work will involve proactive early interventions, providing up-to-date benefit advice, negotiating repayment plans, and pursuing legal action when necessary. Daily duties; Contacting tenants via phone, email, and letters to address rent arrears and negotiate repayment plans. Providing advice on housing benefits and tenancy obligations. Escalating cases for legal action or eviction when necessary. Liaising with support agencies to assist vulnerable tenants. Preparing and presenting cases in court. Monitoring and reporting on performance metrics. Collaborating with colleagues to resolve complex issues and improve service delivery. To excel in this role, you should have: A strong understanding of housing law, welfare reform, and statutory obligations. Experience in managing rent accounts and debt recovery. Excellent communication and negotiation skills. The ability to work collaboratively with internal and external stakeholders. A commitment to delivering high-quality customer service. Knowledge of data protection, health and safety, and equal opportunities legislation. A proactive and solution-focused approach to problem-solving. The ability to manage a caseload effectively and meet key performance indicators (KPIs). This client operates a hybrid work pattern. Basic DBS required. If you are ready to take on a challenging and rewarding role where you can make a real difference, apply now.
Your new company You will be working with Birmingham City Council, the UK's largest Local Authority, as an Assistant Housing Officer. This is a full-time position, Monday to Friday, with a total of 36.5 working hours per week. The role is based at Barry Jackson Tower, Birmingham, B6 5BW, with hybrid capabilities, although you will be required to conduct visits across the city. Driving is essential for this role, and you must have access to your own vehicle with business insurance added if not already in place. An enhanced DBS check is required, which will be arranged free of charge by Hays. Your new role As an Assistant Housing Officer, you will deliver high-quality tenancy support services to homeless households in temporary accommodation (TA), responding effectively to changing customer needs and legislation. You will support the process of making suitable TA offers, issuing and explaining licence agreements, and maintaining tenancy records. Risk assessments must be conducted fairly and transparently, and you will notify other local authorities of accepted TA offers outside Birmingham. You will help reduce the use of bed and breakfast accommodation, ensuring it is only used as a last resort, and support the transition of households into more suitable emergency accommodation. You will ensure families with children are not placed outside the borough unless absolutely necessary. Floating tenancy support will be provided to help customers access services outlined in their housing plans, including referrals to support agencies and guidance on managing finances. You will process housing benefit and DHP claims to reduce rent arrears and liaise with finance officers regarding non-payment issues. The role also involves checking invoice accuracy, monitoring customer attendance, and reporting changes in circumstances. You will follow procedures for issuing warnings for tenancy breaches and report serious breaches to your manager and caseworker. Attendance at court evictions may be required. You will ensure decisions regarding discharge of duty and notices to vacate comply with legislation and policy. You will assist in compiling review paperwork and court bundles, inspect property maintenance and furniture standards, and carry out health and safety inspections. Safeguarding concerns and compliance issues must be reported promptly. Building effective relationships with local communities, agencies, and service providers is key to delivering tenancy support. You will collaborate with the Housing Solution & Support Case Management Service and assist in responding to complaints, member enquiries, and Freedom of Information requests. You will support service reviews and new working practices, maintain knowledge of welfare benefits and housing legislation, and ensure compliance with relevant laws and council policies. Safeguarding the welfare of vulnerable individuals is a core responsibility, and you may be asked to undertake other duties appropriate to the role. Flexibility is essential to meet service needs. What you'll need to succeed To succeed in this role, you must be a proactive and organised individual with a strong understanding of housing legislation and tenancy support. You will need excellent communication skills, the ability to manage a varied caseload, and a commitment to safeguarding and service improvement. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, the pay rate is 14.12 per hour, including holiday allowance ( 12.60 basic) + mileage/parking expenses. After this period, the rate increases to 16.77 per hour, including holiday allowance ( 14.32 basic) + mileage/parking expenses. You will gain valuable experience working within a dynamic housing team and contribute to meaningful outcomes for vulnerable households across Birmingham. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 13, 2025
Seasonal
Your new company You will be working with Birmingham City Council, the UK's largest Local Authority, as an Assistant Housing Officer. This is a full-time position, Monday to Friday, with a total of 36.5 working hours per week. The role is based at Barry Jackson Tower, Birmingham, B6 5BW, with hybrid capabilities, although you will be required to conduct visits across the city. Driving is essential for this role, and you must have access to your own vehicle with business insurance added if not already in place. An enhanced DBS check is required, which will be arranged free of charge by Hays. Your new role As an Assistant Housing Officer, you will deliver high-quality tenancy support services to homeless households in temporary accommodation (TA), responding effectively to changing customer needs and legislation. You will support the process of making suitable TA offers, issuing and explaining licence agreements, and maintaining tenancy records. Risk assessments must be conducted fairly and transparently, and you will notify other local authorities of accepted TA offers outside Birmingham. You will help reduce the use of bed and breakfast accommodation, ensuring it is only used as a last resort, and support the transition of households into more suitable emergency accommodation. You will ensure families with children are not placed outside the borough unless absolutely necessary. Floating tenancy support will be provided to help customers access services outlined in their housing plans, including referrals to support agencies and guidance on managing finances. You will process housing benefit and DHP claims to reduce rent arrears and liaise with finance officers regarding non-payment issues. The role also involves checking invoice accuracy, monitoring customer attendance, and reporting changes in circumstances. You will follow procedures for issuing warnings for tenancy breaches and report serious breaches to your manager and caseworker. Attendance at court evictions may be required. You will ensure decisions regarding discharge of duty and notices to vacate comply with legislation and policy. You will assist in compiling review paperwork and court bundles, inspect property maintenance and furniture standards, and carry out health and safety inspections. Safeguarding concerns and compliance issues must be reported promptly. Building effective relationships with local communities, agencies, and service providers is key to delivering tenancy support. You will collaborate with the Housing Solution & Support Case Management Service and assist in responding to complaints, member enquiries, and Freedom of Information requests. You will support service reviews and new working practices, maintain knowledge of welfare benefits and housing legislation, and ensure compliance with relevant laws and council policies. Safeguarding the welfare of vulnerable individuals is a core responsibility, and you may be asked to undertake other duties appropriate to the role. Flexibility is essential to meet service needs. What you'll need to succeed To succeed in this role, you must be a proactive and organised individual with a strong understanding of housing legislation and tenancy support. You will need excellent communication skills, the ability to manage a varied caseload, and a commitment to safeguarding and service improvement. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, the pay rate is 14.12 per hour, including holiday allowance ( 12.60 basic) + mileage/parking expenses. After this period, the rate increases to 16.77 per hour, including holiday allowance ( 14.32 basic) + mileage/parking expenses. You will gain valuable experience working within a dynamic housing team and contribute to meaningful outcomes for vulnerable households across Birmingham. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid October 2025.
Oct 09, 2025
Seasonal
A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid October 2025.
Housing Officer Shrewsbury, Shropshire 33,000 - 35,000 per annum Permanent, Full-Time About the Role Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives. As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies. Key Responsibilities Manage a designated patch of properties, acting as the main point of contact for tenants. Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy. Conduct regular estate inspections and identify improvements to the neighbourhood environment. Support tenants with tenancy sustainment and signpost to appropriate support services. Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service. Maintain accurate records and case notes in line with data protection and organisational policies. About You Experience working in a housing management or tenancy services role. Strong communication and problem-solving skills. Knowledge of housing legislation and tenancy management best practice. Confident in handling challenging situations and resolving disputes effectively. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary and benefits package. Ongoing professional development and training opportunities. Supportive team culture with a focus on work-life balance. Opportunity to make a meaningful impact in the local community. If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you. INDPS
Oct 08, 2025
Full time
Housing Officer Shrewsbury, Shropshire 33,000 - 35,000 per annum Permanent, Full-Time About the Role Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives. As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies. Key Responsibilities Manage a designated patch of properties, acting as the main point of contact for tenants. Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy. Conduct regular estate inspections and identify improvements to the neighbourhood environment. Support tenants with tenancy sustainment and signpost to appropriate support services. Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service. Maintain accurate records and case notes in line with data protection and organisational policies. About You Experience working in a housing management or tenancy services role. Strong communication and problem-solving skills. Knowledge of housing legislation and tenancy management best practice. Confident in handling challenging situations and resolving disputes effectively. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary and benefits package. Ongoing professional development and training opportunities. Supportive team culture with a focus on work-life balance. Opportunity to make a meaningful impact in the local community. If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you. INDPS
Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of 221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return 221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 06, 2025
Seasonal
Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of 221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return 221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client, a leading supplier of social housing across London and Essex has a fantastic opportunity for a temporary Sheltered Housing Officer to manage one of their over 60's independent living schemes in South Essex. Key duties: Daily welfare checks and responding to any emergency calls. Provide housing management and tenancy sustainment advice, including support for low-level arrears. Assist with viewings, lettings, sign-ups and inductions for new tenants. Conduct regular health and safety checks to ensure scheme compliance (fire safety, telecare) and following up on any actions or identified issues. Maintain and update support plans and risk assessments. Promote tenant led initiatives and social activities. Ensure that the scheme remains in a safe and secure state. Skills required: Experience in managing a sheltered housing scheme with older or vulnerable residents. Strong housing management experience including legislation and best practice related to sheltered housing. Thorough knowledge of health and safety. Skilled in completing assessments and support plans. Knowledge of dealing with Safeguarding issues to ensure alerts are made efficiently and sensitively. Confidence to work independently on site five days a week. Applicants must have access to a vehicle and a full UK driving license. An Enhanced DBS. This role is based at the scheme five days a week. Six-month temporary role.
Oct 04, 2025
Seasonal
Our client, a leading supplier of social housing across London and Essex has a fantastic opportunity for a temporary Sheltered Housing Officer to manage one of their over 60's independent living schemes in South Essex. Key duties: Daily welfare checks and responding to any emergency calls. Provide housing management and tenancy sustainment advice, including support for low-level arrears. Assist with viewings, lettings, sign-ups and inductions for new tenants. Conduct regular health and safety checks to ensure scheme compliance (fire safety, telecare) and following up on any actions or identified issues. Maintain and update support plans and risk assessments. Promote tenant led initiatives and social activities. Ensure that the scheme remains in a safe and secure state. Skills required: Experience in managing a sheltered housing scheme with older or vulnerable residents. Strong housing management experience including legislation and best practice related to sheltered housing. Thorough knowledge of health and safety. Skilled in completing assessments and support plans. Knowledge of dealing with Safeguarding issues to ensure alerts are made efficiently and sensitively. Confidence to work independently on site five days a week. Applicants must have access to a vehicle and a full UK driving license. An Enhanced DBS. This role is based at the scheme five days a week. Six-month temporary role.
Housing Officer Location: South London Job Type: Temporary - 1 month rolling contract 22 per hour PAYE We are seeking a dedicated Housing Officer to join a housing association based within South London to manage a portfolio of approximately 120 properties. This role involves intensive housing management and tenancy management, including the management of rent and service charge payments, arrears, voids, lettings, and handling nuisance and anti-social behaviour. Day-to-Day Responsibilities: Provide advice and information on all tenancy matters, welfare benefits, and re-housing requests. Assist tenants with support needs to sustain and benefit from their tenancy. Manage the pre-void and lettings process, achieving void turnaround targets for repair works. Assess housing or transfer applicants, liaising with local authority nominees and making recommendations within the Lettings Policy. Ensure compliance with administrative and legal requirements at the end of tenancies and during new lettings. Manage rent and service charge payments in collaboration with the Revenues and Arrears Officer, taking early action to minimise arrears. Assist in legal actions to enforce tenancy conditions when necessary. Conduct estate inspections and monitor estate services to ensure a high-quality environment and compliance with tenancy conditions. Carry out Tenancy Audits to maintain up-to-date information about customers and support needs. Promote tenant and resident engagement in service delivery and decision-making. Handle complaints effectively through to completion in line with procedures. Required Skills & Qualifications: Prior experience within a housing officer role within a social housing / housing Association Knowledge of the legal and regulatory framework of social housing and property/tenancy management. Proficiency in Microsoft Office and a Housing Management system. Ability to work collaboratively and develop good working relationships. Valid driving licence and use of own car for property visits. To apply for the Housing Officer position, please submit your CV or reach out to me at
Sep 29, 2025
Seasonal
Housing Officer Location: South London Job Type: Temporary - 1 month rolling contract 22 per hour PAYE We are seeking a dedicated Housing Officer to join a housing association based within South London to manage a portfolio of approximately 120 properties. This role involves intensive housing management and tenancy management, including the management of rent and service charge payments, arrears, voids, lettings, and handling nuisance and anti-social behaviour. Day-to-Day Responsibilities: Provide advice and information on all tenancy matters, welfare benefits, and re-housing requests. Assist tenants with support needs to sustain and benefit from their tenancy. Manage the pre-void and lettings process, achieving void turnaround targets for repair works. Assess housing or transfer applicants, liaising with local authority nominees and making recommendations within the Lettings Policy. Ensure compliance with administrative and legal requirements at the end of tenancies and during new lettings. Manage rent and service charge payments in collaboration with the Revenues and Arrears Officer, taking early action to minimise arrears. Assist in legal actions to enforce tenancy conditions when necessary. Conduct estate inspections and monitor estate services to ensure a high-quality environment and compliance with tenancy conditions. Carry out Tenancy Audits to maintain up-to-date information about customers and support needs. Promote tenant and resident engagement in service delivery and decision-making. Handle complaints effectively through to completion in line with procedures. Required Skills & Qualifications: Prior experience within a housing officer role within a social housing / housing Association Knowledge of the legal and regulatory framework of social housing and property/tenancy management. Proficiency in Microsoft Office and a Housing Management system. Ability to work collaboratively and develop good working relationships. Valid driving licence and use of own car for property visits. To apply for the Housing Officer position, please submit your CV or reach out to me at
A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late September/early October 2025.
Sep 27, 2025
Seasonal
A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late September/early October 2025.
Park Avenue are working with a Social Housing provider to recruit a Housing Coordinator for a three month interim assignment. Working with the Housing and Repairs teams you will provide a first class service to tenants who contact the organisation across various platforms including face to face, telephone and email. You will ensure that the enquiries are resolved effectively and efficiently. Duties will include; Manage enquiries from tenants Coordinate repairs with contractors and tenants Assist Neighbourhood Officer with administration Ensure nomination, bidding and lettings process is recorded accurately. Assist with updating estate notice boards. Maintain data on stock management programme. Assist with rent arrears monitoring This is a great opportunity for someone who has a clear understanding of tenancy management processes within a housing association or local authority setting. Please apply immediately if this opportunity of interest to you.
Sep 26, 2025
Seasonal
Park Avenue are working with a Social Housing provider to recruit a Housing Coordinator for a three month interim assignment. Working with the Housing and Repairs teams you will provide a first class service to tenants who contact the organisation across various platforms including face to face, telephone and email. You will ensure that the enquiries are resolved effectively and efficiently. Duties will include; Manage enquiries from tenants Coordinate repairs with contractors and tenants Assist Neighbourhood Officer with administration Ensure nomination, bidding and lettings process is recorded accurately. Assist with updating estate notice boards. Maintain data on stock management programme. Assist with rent arrears monitoring This is a great opportunity for someone who has a clear understanding of tenancy management processes within a housing association or local authority setting. Please apply immediately if this opportunity of interest to you.
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