63 jobs found

We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Spencer Clarke Group are seeking a Housing Support Officer for a Client in Preston. In this role, you will provide hands-on tenancy support and housing management, helping residents maintain their homes, build independence, and access the services they need to thrive. Duties: Provide face-to-face tenancy support to help residents maintain their accommodation. Carry out housing assessments, risk checks, and property viewings. Assist residents with benefits, budgeting, and daily living skills. Liaise with external agencies and professionals to access specialist support. Maintain records, support plans, and ensure properties are safe and well-managed. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or a similar environment. Supporting individuals with mental health, substance misuse, or offending backgrounds. Managing caseloads and delivering person-centred support. Knowledge of welfare benefits, tenancy sustainment, and housing management. Liaising with external agencies and professionals to coordinate support. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: PERMANENT Hours: Monday to Friday, 35 hours per week ( Friday worked from home) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Spencer Clarke Group are seeking a Housing Support Officer for a Client in Burnley. In this role, you will support probation tenants with complex needs, including substance misuse and undiagnosed mental health issues, helping them sustain their tenancies and ensuring their safety through safeguarding and referrals to professionals. Duties: Provide tenancy support to tenants, helping them sustain their accommodation. Identify safeguarding concerns and refer tenants to specialist services when needed. Support residents with substance misuse, mental health issues, and daily living needs. Conduct risk assessments, property checks, and ensure health and safety compliance. Maintain accurate records, liaising with probation, health services, and other agencies. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience supporting vulnerable adults, particularly probation tenants. Proven experience in safeguarding and responding to risk or protection concerns. Experience working with individuals with substance misuse or mental health challenges. Ability to make referrals to health, social care, and specialist agencies. Experience managing a caseload and maintaining accurate records. What's on offer: Salary: 26,000 - 28,000 per annum higher for exceptional candidates, based on experience Contract type: PERMANENT Hours: Monday to Friday, 36 hours per week ( Friday worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.

Shape the future of housing support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: Supporting tenancy services officers with case management and administrative tasks. Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. Accompanying officers on tenancy visits and inspections. Providing general support to the team with reports, records, and rota management. Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. Strong communication and organisational skills. A genuine interest in housing and delivering positive outcomes for tenants. Ability to handle sensitive issues with empathy and professionalism. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please

We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact

We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)

We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)

The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.

Income Manager Temporary 2-3 months + West Yorkshire / Hybrid 250 + Umbrella Per Day We are currently working on behalf of a social housing provider in West Yorkshire, for an Income Manager to join their management team on a temporary basis. Responsibilities of the Income Manager include: Providing a strategic review of the service and offering recommendations for improvement Managing a team of 2 Income Officers Leading the team to provide proactive and efficient income collection and economic inclusion support services to tenants. Preventing the accrual of rent arrears by ensuring proactive account management and assisting tenants to maximise their income, minimising tenancy failure and evictions. Ensuring the continuous development of the service (including debt and money management; employment and training advice; digital inclusion) to help tenants maximise their income Acting as the expert on welfare benefits, economic inclusion and arrears prevention to supporting the delivery of policy and strategy in these areas. This will include collecting and analysing relevant data. Essential criteria of the Income Manager: Previous experience within the supervision or management of income management teams Knowledge of Mobysoft or Voicescape would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful.

Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.

Neighbourhood Officer - West London Rate: 26.53 - 28.12 ph (Umbrella) We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across West London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

We're excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You'll also provide tailored housing management services for tenants with additional needs. Key Responsibilities of a Tenancy Sustainment Officer: Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction. Process referrals and meet new customers to sign them up for the service. Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts. Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments. Offer advice on property safety, hygiene, and maintaining reasonable living standards. Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding. Handle safeguarding concerns in line with local policies. Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements. Maintain accurate, up-to-date records and case notes. What We'd Love To See From You: Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness. A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention. Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures. Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners. A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action. Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines. A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable. What's On Offer: Hybrid working Full time position Temporary contract Derby based office This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between 20 - 23 per hour. If this Tenancy Sustainment Officer role is of interest please apply or contact (url removed)

Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

MMP Consultancy are looking to recruit an Income Recovery Officer on a Fixed Term basis, based in Kent. Salary: 34,552 Per Annum Main Responsibilities: Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants. Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages. Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible. Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy Undertake any other duties to meet the requirements of the role Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets. Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy Serve Notices of Seeking Possession in the prescribed method. Requirements: Ability to work under pressure and meet strict deadlines and prioritise workloads Knowledge or the willing to learn the legal process is essential to this role to follow court protocols. Proven communication, interpersonal and written skills that can be adapted to suit all recipients Knowledge or willingness to learn income procedures and legal requirements and the skills to prepare court paperwork and represent the client in a professional manner at Court. Good knowledge and ability to use a variety of ICT programmes. Be quick to learn and work accurately Determined to achieve great results and support for our tenants. The ability to deal effectively, and with compassion, tenants who may be upset or difficult. Excellent time management skills and the ability to make the best use of time. Self-motivated to be able to work independently and with the ability to self-manage own learning.

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

Temporary Housing Officer Hourly Rate: 21.80 Start Date: ASAP - End Date: July 2026 Working Pattern: Full Time in office Monday - Friday based in SE6. 9 am - 5pm Key Responsibilities: Collaborate with colleagues and external partners to deliver effective patch-based services tailored to residents' needs. Manage tenancy issues in line with established policies and procedures. Conduct estate inspections and ensure all actions are reported and monitored. Facilitate the swift letting of empty properties by liaising with tenants and relevant stakeholders. Guide new residents through their rights and responsibilities during sign-ups. Address tenancy-related issues, including occupancy checks and enforcement actions when necessary. Manage a designated estate budget and contribute ideas for overall estate improvements. Work intensively with residents to resolve issues related to nuisance, anti-social behaviour, and harassment in collaboration with police and other agencies. What We Are Looking For: A collaborative approach to working within a team and the wider community. A commitment to excellent customer service and delivering quality care. Experience in a customer service, social housing environment, or similar, with a focus on performance targets. Understanding of current social housing issues and housing management law. Strong communication skills, both verbal and written, to engage with diverse audiences. Proficiency in Microsoft Office and management information systems. Ability to work flexibly and independently while contributing to team goals. Qualifications: GCSE English and Maths (or equivalent) are essential. Additional Information: A DBS check will be required for this position. Commitment to ongoing training and personal development is essential. Familiarity with health and safety legislation and a commitment to safeguarding vulnerable individuals is critical. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Temporary Housing Officer Hourly Rate: £21.80 Start Date: ASAP - End Date: July 2026 Working Pattern: Full Time in office Monday - Friday based in SE6. 9 am - 5pm Key Responsibilities: Collaborate with colleagues and external partners to deliver effective patch-based services tailored to residents' needs. Manage tenancy issues in line with established policies and procedures. Conduct estate inspections and ensure all actions are reported and monitored. Facilitate the swift letting of empty properties by liaising with tenants and relevant stakeholders. Guide new residents through their rights and responsibilities during sign-ups. Address tenancy-related issues, including occupancy checks and enforcement actions when necessary. Manage a designated estate budget and contribute ideas for overall estate improvements. Work intensively with residents to resolve issues related to nuisance, anti-social behaviour, and harassment in collaboration with police and other agencies. What We Are Looking For: A collaborative approach to working within a team and the wider community. A commitment to excellent customer service and delivering quality care. Experience in a customer service, social housing environment, or similar, with a focus on performance targets. Understanding of current social housing issues and housing management law. Strong communication skills, both verbal and written, to engage with diverse audiences. Proficiency in Microsoft Office and management information systems. Ability to work flexibly and independently while contributing to team goals. Qualifications: GCSE English and Maths (or equivalent) are essential. Additional Information: A DBS check will be required for this position. Commitment to ongoing training and personal development is essential. Familiarity with health and safety legislation and a commitment to safeguarding vulnerable individuals is critical. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.