3 jobs found

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Skilled Careers are looking for Multiple Voids Operatives to work around Kent. The client is looking for the right people that he can offer long term work. Van supplied, good working hours and not alot of travelling for the job Requirements Carpentry Minor Plumbing Kitchen/bathroom fitting Patch Plastering Tiling Painting & Decorating Glazing repairs Altro Flooring - Cap & Cove(Optional) Essential Experience working on Voids Qualified and years in trade Driving Licence

The Brief Build Recruitment are partnering with Pyramid Plus as their exclusive recruitment partner to enable them to deliver their electrical testing program and works arising from Fire Risk Assessments (“FRA works”) from 1st June 2020. The Company Pyramid Plus are Joint Venture Partnerships between A2Dominion and MPS Housng (Pyramid Plus South) and Breyer Group (Pyramid Plus London) providing repairs and maintenance, compliance and planned replacements. Pyramid Plus successfully complete over 60,000 repairs, 1,750 voids and 600 Kitchens & Bathrooms annually to 37,000 homes. The homes are located across a large geographic area including London, Oxford, Portsmouth, Southampton and parts of Kent. Pyramid Plus are now growing this portfolio of works on securing the electrical testing and FRA compliance programs. With some further project opportunities to tender for in the coming months there are exciting times ahead as they continue to grow! The Job To effectively and efficiently lead, manage and control the operative workforce across the Electrical testing contract Managing a team of Operatives to ensure correct workflows are followed demonstrating efficiency and value for money delivery Work closely with the Contract (Compliance) Manager as well as the client’s management team together with tenant representatives to take overall responsibility in ensuring the delivery of both operational and service improvement objectives Manage and arrange orders for deliveries Positively influence the results and performance of the business Ensure service compliancy targets are met, alongside the Contracts (Compliance) Manager Main Objectives Challenge and action productivity, performance and instigate improvement To work with both client and customers to support the team to ensure that clean information is available and entered accurately onto the database Fully utilise IT & communication systems as well as MS Office to undertake tasks to the highest standards Liaise with planners ensure that jobs are allocated effectively and efficiently To communicate with the supply chain, trade suppliers, directly employed operatives and subcontractors, instructing works where necessary, providing challenge where appropriate To present a professional manner to represent the business to the client and customers To provide detailed reports on contractual work streams, data analysis and implementation of improvement plans Ensure process compliance by the DLO Manage the associated workforce within the contract to ensure quality and productivity are always at the highest possible levels and that the workforce are motivated, developed and carry out their roles as defined in their job descriptions Manage, respond to, and analyse complaints, develop and implement improvements that will reduce volume and pattern of complaints and improve quality of service. Undertake investigations, collect and present evidence as required Induct all operatives into the team ensuring adherence to Group policies and procedures Ensure QHSE policies and procedures are implemented and monitored, working closely with and seeking guidance from the QHSE team as appropriate regarding ongoing policies and initiatives To ensure risk assessments are completed and maintained Carry out regular Toolbox talks for Health and Safety, Quality and process improvement Ensure company vehicles are inspected regularly and are clean, maintained and road worthy Maintain and update the operatives’ skill matrix, and provide information to up-skill workforce Ensure HR policies and procedures are implemented and monitored, working closely with and seeking guidance from the HR team as appropriate regarding on-going policies and initiatives Carry out annual appraisals to operational staff Carry out HR investigations and disciplinaries where necessary in line with Group policies and procedures Carry out back to work interviews following periods of absence from operatives Be first contact for operatives when arranging annual leave and liaise with planners To liaise with clients and their representatives to ensure their requirements are understood and all contract requirements met To operate in a confidential and professional manner To comply in all regards with the company’s objectives in relation to quality assurance, procedures and systems To assist in the identification, development and implementation of innovative solutions for the business Assist with the development of Construction Phase Health and Safety Plans, and to ensure that it is approved by the Principal Designer acting on behalf of our client To ensure that all accidents/incidents are reported in line with our policies and where required to the HSE, and carry out accident/incident investigations in order to prevent re-occurrence of similar accidents Ensure all operatives are abiding by the employee handbook and vehicle policy Regularly travel to and participate in site, project team, customer forum and evening meetings, as required Support with the organisation and management of the Out of Hours call rota and participate if required Essential Qualifications and Knowledge: A minimum of four GCSE’s grade A-C (or equivalent); must include Maths and English 18th Edition NICEIC City & GuildsTest & Inspect Full UK driving licence An appreciation for safety in the workplace An appreciation for equality and diversity in the workplace Timeline - expected starts in June / July Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer