14 jobs found

We're recruiting an experienced Housing Options Officer to join a busy Housing Service delivering homelessness prevention, statutory homelessness functions and supporting affordable housing outcomes. This is a varied frontline role combining Housing Options and Part VII homelessness work with involvement in securing affordable housing delivery through Section 106 agreements. The successful candidate will manage a complex caseload, prevent homelessness wherever possible and contribute to maximising affordable housing outcomes through an understanding of viability assessments and close working with Legal and Planning colleagues. Office presence is required at least once per week, and the role includes participation in a phone duty rota. The Role Deliver a comprehensive Housing Options and Homelessness Prevention service in line with statutory duties. Provide face-to-face, telephone and online housing advice to customers experiencing housing difficulties. Conduct housing needs assessments and explore all prevention options prior to progressing homelessness applications. Assess homelessness applications under Part VII of the Housing Act 1996, including acceptance, refusal and referrals to other authorities. Make decisions regarding temporary accommodation placements and liaise with Housing Assistants to arrange sign-ups and benefit support where appropriate. Manage a personal caseload, maintaining accurate and detailed case records in line with procedures and performance targets. Investigate and seek to resolve landlord and tenant disputes, promoting awareness of rights and responsibilities. Gather evidence in cases of harassment or illegal eviction under the Protection from Eviction Act 1977 and prepare prosecution files where required. Provide expert housing advice, particularly to those living in the private rented sector, to prevent homelessness. Play a key role in securing the best possible affordable housing outcomes from Section 106 agreements, including understanding viability assessments and working closely with Planning and Legal teams. Respond to Members' enquiries and draft responses to complaints in line with procedures. Deliver outreach visits to homes, prisons, hostels, hospitals and other relevant locations as required. Participate in a pre-arranged phone duty rota and out-of-hours homelessness advice rota where applicable. Achieve individual performance targets and contribute to team objectives. Work collaboratively with internal departments and external agencies to maximise prevention outcomes. Keep up to date with legislation, case law and best practice to ensure compliance. Key Requirements Strong knowledge of homelessness legislation, particularly Part VII of the Housing Act 1996. Comprehensive understanding of homelessness prevention and Housing Options approaches. Experience assessing homelessness applications and making statutory decisions. Understanding of affordable housing delivery through Section 106 agreements and viability considerations. Experience working with Planning or Legal colleagues in relation to housing delivery is desirable. Experience managing complex caseloads and meeting performance targets. Ability to manage challenging situations calmly and professionally. Knowledge of landlord and tenant law, including illegal eviction and harassment provisions. Strong written and verbal communication skills, including formal report writing. Experience working in partnership with local authorities, housing providers and external agencies. Ability to travel within the Borough and attend the office at least once per week. Enhanced DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Officers, Homelessness Officers and Prevention Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced Housing Needs professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Are you an experienced Housing Options Officer confident managing full homelessness caseloads from assessment to decision? We're working with a Local Authority in Berkshire looking for an experienced Housing Options Officer to join their team on a temporary contract. This is a full case-holding role where you'll manage prevention and relief duties in line with the Homelessness Reduction Act 2017, complete detailed housing assessments, issue legally sound S184 decisions, and draft and review Personalised Housing Plans. Key responsibilities include: Managing prevention and relief caseloads from application through to duty discharge Issuing robust S184 decisions in line with current legislation and case law Drafting, updating and monitoring Personalised Housing Plans Negotiating with landlords and progressing private sector prevention options Maintaining accurate records and updating cases on Jigsaw We're looking for someone with recent Local Authority Housing Options experience who can manage a busy caseload independently and produce clear, defensible written decisions. Experience using Jigsaw is highly desirable. The role offers a hybrid working pattern with 1 day per week in the office and is paying 30- 32 per hour depending on experience. Know someone suitable? Refer a Housing Options Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)

Do you have strong frontline experience supporting people sleeping rough? We're recruiting for an experienced Rough Sleeping Outreach Officer to join a Local Authority homelessness service in Surrey on a temporary basis. This is a frontline outreach role focused on engaging with individuals sleeping rough and supporting them off the streets into sustainable accommodation. You'll be carrying out regular street outreach, verifying rough sleeper reports, completing needs-based assessments and working closely with Housing Options to contribute to Personalised Housing Plans. The role involves making referrals into health, substance misuse and support services, advocating on behalf of clients, and supporting access to accommodation through Locata. Accurate case recording and outcome monitoring will be a key part of the position. Key aspects of the role include: Street outreach and direct engagement with rough sleepers Multi-agency working to coordinate housing and support pathways Supporting access to accommodation through Locata and contributing to PHPs We're looking for someone confident working independently in the community, with strong partnership working skills and a solid understanding of homelessness processes. A minimum of three years' experience specifically within rough sleeping outreach roles is essential . The role offers flexible working arrangements , and the rate is dependent on experience . This is a strong opportunity for an experienced outreach professional who wants to make a real impact supporting vulnerable individuals into safer, more stable housing. Know someone who fits the bill? Refer an officer with relevant rough sleeping experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Interested? Please send your CV to (url removed)

Are you an experienced Prevention Officer with recent Local Authority experience under the Homelessness Reduction Act 2017? We're working with a Local Authority in East Sussex looking for an experienced Prevention Officer to support their Housing Options service on a temporary basis. This is a case-holding role focused on early intervention and preventing homelessness wherever possible. You'll be managing a varied caseload of applicants threatened with homelessness, completing detailed assessments, issuing S184 decisions, and progressing cases in line with the Homelessness Reduction Act 2017. The role will involve responding to Duty to Refer cases, mediating with landlords and family members, negotiating with the private rented sector, and supporting access to Deposit Guarantee and Rent in Advance schemes. You'll also work closely with Housing Associations and partner agencies to ensure proactive prevention and sustainable outcomes. We're looking for someone who: Has recent Local Authority experience in homelessness prevention Is confident making legally robust decisions under the HRA 2017 Can manage a busy caseload and hit the ground running Has strong knowledge of welfare benefits and affordability assessments This is a hybrid position requiring 2 days per week in the office , with flexibility to work remotely on other days. The rate is dependent on experience . If you're an experienced Prevention Officer available for your next contract, I'd love to speak with you. Know someone suitable? Refer a Prevention Officer with relevant experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Send your CV to (url removed)

We're recruiting an experienced Head of Housing Strategy & Development to lead the strategic direction of housing growth, housing policy and long-term housing delivery. This is a senior leadership role responsible for shaping and delivering Housing Strategy, driving affordable housing supply, overseeing development programmes and ensuring alignment with corporate priorities, regulatory expectations and local housing need. The postholder will operate at both strategic and operational levels, influencing Members, senior stakeholders and development partners to secure high-quality housing outcomes. The Role Lead the development and delivery of the Council's Housing Strategy and associated action plans. Oversee housing growth and affordable housing delivery programmes across the borough. Lead on strategic housing policy, including homelessness prevention, temporary accommodation reduction and housing supply initiatives. Develop and manage relationships with Registered Providers, developers, Homes England and regional partners. Provide strategic oversight of new build, regeneration and estate renewal programmes. Ensure the Council maximises affordable housing contributions through planning and development negotiations. Lead the formulation of housing investment plans aligned to the HRA Business Plan and Medium-Term Financial Strategy. Provide expert advice to Members and senior officers on housing market trends, legislative change and national policy developments. Oversee housing needs analysis, data modelling and evidence-based policy development. Drive service improvement, innovation and continuous development within housing strategy and development functions. Ensure compliance with statutory housing duties and regulatory requirements. Lead and develop a high-performing team, embedding strong governance and performance management frameworks. Represent the Council at regional and sub-regional housing forums and partnerships. Key Requirements Significant senior leadership experience within housing strategy & development. Strong understanding of local authority housing strategy, affordable housing delivery and regeneration. Experience overseeing development programmes and working with Registered Providers and developers. Knowledge of planning policy, housing needs assessment and affordable housing negotiations. Experience managing housing capital programmes and aligning delivery with HRA business planning. Strong understanding of homelessness strategy and housing supply pressures. Proven ability to operate effectively in a political environment and advise elected Members. Experience leading multi-disciplinary teams and driving service transformation. Strong financial acumen and understanding of development viability. Excellent stakeholder management and partnership-building skills. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your experience but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Heads of Housing Strategy, Development Directors and senior housing leadership roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome conversations with senior housing strategy and development professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.99 £25.11 per hour Working Pattern: Hybrid 1 - 2 days in office We are seeking an experienced Housing Reviews Officer to join the Housing Operations team. This role is responsible for conducting thorough and legally compliant investigations into review requests made under Part 6 and Part 7 of the Housing Act 1996 (as amended). Key Responsibilities Manage and investigate statutory housing reviews under Part 6 (Allocations) and Part 7 (Homelessness). Conduct detailed assessments of case files, evidence, and representations. Liaise with applicants, legal representatives, housing officers, and external agencies as required. Prepare clear, well-reasoned, and legally robust decision letters. Ensure all review decisions are issued within statutory timescales and comply with current legislation and case law. Maintain accurate records and provide expert advice to colleagues on review matters. Requirements Proven experience handling housing reviews under Part 6 and/or Part 7. Strong working knowledge of housing legislation and homelessness law. Experience drafting legally sound decision letters. Excellent written and analytical skills. Ability to manage a complex caseload and meet strict deadlines. This is an excellent opportunity for a housing professional with strong investigative skills and a sound understanding of statutory review processes to contribute to a high-performing Housing Operations team. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Rent Recovery Officer (Part-Time) Location: South Woodford Salary: 15,000 - 22,500 per annum (15-20 hours per week) Contract: Permanent Working Pattern: 3-4 days per week, flexible hours (office-based only) An excellent opportunity has arisen for a Rent Recovery Officer to join the Management Department at an established and highly respected Letting & Management organisation. This role is working with is one of London's leading Rent Guarantee Service Provision Specialists, working closely with Local and Central Government to procure properties that fulfil Emergency Housing requirements. We are seeking a dynamic, organised and articulate individual with proven social housing rent recovery experience. The successful candidate will be resilient, target-driven and confident managing complex arrears cases. Key Responsibilities Arrears Management Monitor rent accounts to identify early-stage arrears Take prompt and effective recovery action in line with company policy Universal Credit Specialism Provide expert support to tenants managing Universal Credit claims Assist with Housing Element applications to ensure accurate and timely payments Alternative Payment Arrangements (APAs) Identify high-risk cases Apply for Managed Payments to Landlords and third-party deductions where appropriate Tenancy Sustainment Conduct affordability assessments and income/expenditure reviews Negotiate sustainable repayment plans to prevent homelessness Legal Action and Court Support Prepare possession claims and supporting evidence Assist with County Court hearings where necessary Liaise with court-appointed bailiffs following possession orders Partnership Working Act as key liaison with Local Authority Housing Benefit teams Resolve complex payment disputes and benefit-related issues Experience and Knowledge Proven experience in rent collection or debt recovery within a Local Authority or Housing Association Strong understanding of Welfare Reform and Universal Credit Knowledge of Landlord and Tenant legislation and the Pre-Action Protocol for Rent Arrears Experience assisting tenants with Discretionary Housing Payments and hardship funds Skills Required Strong negotiation skills with the ability to balance empathy and firmness Excellent written and verbal communication skills Ability to draft legal notices and court documentation Proficiency in housing management systems and Microsoft Office High level of numerical accuracy and attention to detail Person Specification Resilient and professional when managing challenging caseloads Target-driven with a focus on arrears reduction KPIs Highly organised with the ability to meet strict legal deadlines Benefits Birthday holiday entitlement 1.5 additional days annual leave for every two years of service (capped at six extra days) Future company healthcare options Bonus and additional earning incentives This role would suit an experienced Rent Recovery professional seeking a flexible, part-time position within a well-established and reputable property organisation.

We're recruiting an experienced Housing First Officer to join a well-established Housing First service supporting individuals experiencing multiple exclusion homelessness. This service works with some of the borough's most complex rough sleeping cases, including CHAIN-verified rough sleepers and individuals moving on from hostels. The role requires a highly skilled practitioner with strong experience in homelessness and rough sleeping services, capable of delivering intensive, trauma-informed tenancy sustainment support. The Role Deliver intensive, person-centred support to individuals experiencing multiple exclusion homelessness. Manage a caseload of complex clients within a Housing First model. Support CHAIN-verified rough sleepers and individuals transitioning from hostels into independent accommodation. Build strong, trusting relationships with individuals impacted by trauma and long-term exclusion. Apply trauma-informed and psychologically-informed approaches in all aspects of casework. Carry out comprehensive risk assessments and safety planning. Lead on adult safeguarding responsibilities and multi-agency safeguarding referrals. Support tenancy sustainment through proactive engagement and early intervention. Navigate and coordinate access to welfare benefits, mental health services, substance misuse services and other specialist interventions. Work collaboratively with statutory and voluntary sector partners to deliver holistic support plans. Maintain accurate, detailed and professional case notes using housing IT systems. Work peripatetically across the borough, including office sites, private homes and other community locations. Participate in team meetings, reflective practice and service development activity. Key Requirements Significant experience working within homelessness, rough sleeping or multiple exclusion services. Experience working within a Housing First service or similar intensive support model is highly desirable. Strong understanding of trauma-informed and psychologically-informed practice. Experience supporting individuals with complex needs including mental health and substance misuse. Knowledge of adult safeguarding legislation and processes. Strong tenancy sustainment and risk management experience. Experience working within multi-agency frameworks and managing professional boundaries. Excellent communication and rapport-building skills. Strong IT skills and experience maintaining detailed case records. Ability to work independently while contributing to a small, specialist team. Willingness to work flexibly across various sites within the borough. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your experience but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing First Officers, Rough Sleeping Practitioners and Homelessness Support roles across the UK and would be pleased to speak with you confidentially. Even if you are currently settled in a role, we welcome conversations with Housing First professionals and rough sleeping specialists looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017 Carry out homelessness assessments and develop Personalised Housing Plans (PHPs) Prevent and relieve homelessness through early intervention and case management Make statutory decisions and issue notifications in accordance with legislation Work with landlords, housing providers, and partner agencies to secure accommodation Manage a caseload effectively, maintaining accurate case records Support vulnerable customers, safeguarding adults and children where required Attend court as required, including possession and homelessness-related cases Ensure services are delivered in line with policies, procedures, and performance targets About You Experience in housing options, homelessness prevention, or a related housing role Strong knowledge of housing legislation and statutory homelessness duties Excellent communication, negotiation, and problem-solving skills Ability to manage a complex caseload and make sound decisions under pressure Strong IT skills and experience using housing management systems Commitment to equality, diversity, and delivering excellent customer service If you have the relevent skills then please apply today!

Housing Options Team Manager - Assessment Reviews & Rough Sleeping Local Authority - South East London A local authority based in South East London is committed to preventing homelessness through early intervention and tackling the root causes of housing instability. They are currently seeking an experienced Housing Options Team Manager to lead assessment, review and homelessness prevention activity, with a particular focus on complex cases and rough sleeping. This is an excellent opportunity for a proven housing professional to take on a senior operational role within a high-performing Housing Options service. Assignment Details: Contract Length: 13 months (ongoing assignment) Pay Rate: 33.91 per hour (Umbrella) Higher rates may be considered for exceptional candidates - please advise if seeking a higher rate Hours: 36 hours per week Working Pattern: Hybrid - 2 days per week in the office, remainder remote The Role As Housing Options Team Manager, you will be responsible for the management and coordination of a Housing Options Team, ensuring services are delivered in line with legislation, policy and best practice. You will lead on homelessness assessments, statutory reviews and rough sleeping interventions, embedding a creative and solution-focused approach across the service. You will play a key role in managing complex cases, supporting officers, and working collaboratively with internal and external partners to achieve sustainable housing outcomes. Key Responsibilities Lead, manage and motivate a Housing Options Team to deliver high-quality, customer-focused services Oversee housing assessments, statutory reviews and homelessness prevention activity Manage complex and high-risk cases, including those involving rough sleeping Ensure compliance with homelessness legislation, statutory guidance, case law and internal policies Promote early intervention and prevention approaches to reduce homelessness presentations Skills, Knowledge & Experience Significant experience within Housing Options / Homelessness Services, ideally within a local authority setting Strong working knowledge of homelessness legislation, housing law and best practice Proven experience managing and developing teams in a busy environment Demonstrable experience of preventing homelessness and managing complex casework Apply today for a confidential discussion. Linsco is acting as an Employment Business in relation to this vacancy.

Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

we are looking to recruit a Housing Advice Officer based in Stroud, working within Local Authority. This role will be to provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017. The Role Your key duties within the role will include the following: -To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing. -To assess homelessness applications and make sound decisions, ensuring that the Council's obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed. -To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing 'prevention tools'. -To work in partnership with the Council's Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support. -Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding. -Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible. - The Candidate To be considered for this role you must have in-depth knowledge of the homeless reduction Act with experience of a housing options and advise. The Contract This is a temporary contact starting ASAP and is running for 3 months, working 37 hours per week. Why to work here? -An exclusive range of Social Housing vacancies across the UK -Free DBS processing -Provider of Housing staff to over 200 local authorities and 100 Housing Associations. -Frequent notifications for upcoming opportunities via text and email -£250 referral bonus if you refer a successful candidate and they complete a probationary period

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)