12 jobs found

Adecco are seeking several experienced Housing Solutions Officers to join a dynamic team within a local authority. This is an exciting opportunity to make a real difference by supporting residents and delivering effective housing solutions. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week 245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (Ealing, W5 2HL), remainder at home Duties Investigate and determine eligibility, priority need, and intentionality under relevant legislation. Issue legally sound decisions and notifications within statutory timeframes. Negotiate with landlords and housing providers to secure accommodation. Liaise with internal teams and external agencies to deliver effective housing solutions. Maintain accurate case records using housing management systems. Identify and report safeguarding concerns for vulnerable individuals. Stay updated on housing legislation and best practice guidance. Essential Skills In-depth Knowledge of Housing Legislation: Strong understanding of the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017. Case Management Expertise: Ability to manage complex caseloads efficiently and meet statutory deadlines. Assessment & Decision-Making: Skilled in conducting homelessness assessments and making legally sound decisions. Communication Skills: Excellent verbal and written communication for liaising with applicants, colleagues, and external agencies. Problem-Solving: Ability to identify risks early and implement effective interventions to prevent homelessness. Negotiation & Advocacy: Experience negotiating with landlords, housing providers, and support services. IT Proficiency: Competent in using housing management systems and Microsoft Office applications. Customer Service Orientation: Empathetic and professional approach when supporting vulnerable individuals. Organisational Skills: Ability to prioritise tasks and work under pressure in a fast-paced environment. Why Apply? Competitive daily rate Flexible hybrid working IT equipment provided Opportunity to make a meaningful impact in the community Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

An opportunity has arisen for a Temporary Accommodation Visiting Officer to ensure households in temporary accommodation are safe, suitable, and supported. The role involves conducting regular property visits, assessing accommodation against statutory standards, engaging sensitively with residents, and supporting improvements where needed. You will also help prevent and detect housing-related fraud and work collaboratively with internal teams and accommodation providers. Key Responsibilities Conduct regular visits to temporary accommodation, including bed and breakfast and nightly paid placements. Carry out suitability assessments and identify health, safety, and management concerns. Engage with residents, supporting wellbeing, mental health, and family needs. Identify safeguarding issues and make appropriate referrals. Verify occupancy, prevent, and report potential housing fraud. Maintain accurate records and contribute to service improvement initiatives. Person Specification Essential: Experience in housing, homelessness, or a related field. Experience visiting properties and working with vulnerable people. Knowledge of homelessness legislation, temporary accommodation standards, and welfare benefits. Strong communication, assessment, and record-keeping skills. Full, clean UK driving licence and access to an insured vehicle. If you have the relevent skills then please apply today!

We're recruiting an experienced and committed Homelessness Prevention Officer to join a busy Housing Advice & Homelessness service within a local authority. This is an excellent opportunity for a housing professional with strong frontline experience to make a real impact by preventing homelessness and supporting customers to secure and sustain suitable accommodation. You'll provide high-quality housing advice, carry out homelessness investigations, and take proactive steps to prevent homelessness wherever possible. The role involves managing a varied caseload, making informed legal decisions, and working closely with partner agencies to achieve positive outcomes for households in housing need. The Role Provide frontline housing advice and assistance to customers, responding to general service requests in a timely and professional manner. Assess customers' housing needs through office-based, telephone and home visits. Deliver early, proactive homelessness prevention through comprehensive housing and welfare advice. Investigate homelessness applications and make decisions in line with legislation, codes of guidance and council policy. Take action to prevent homelessness, including negotiation, mediation and the use of financial assistance where appropriate. Liaise with private landlords, letting agents, mortgage lenders and debt advisers to support sustainable housing solutions. Work closely with internal teams and external agencies to ensure a coordinated, multi-agency approach. Provide advice to third parties acting on behalf of customers. Support customers through court proceedings where required. Liaise with Temporary Accommodation teams regarding placements where prevention is not possible. Carry out the council's statutory duties to households threatened with or experiencing homelessness. Promote the service through initiatives, projects and partnership working. Support staff development through peer reviews, mentoring and training activity. Represent the service on project groups, specialist panels and multi-agency task teams. Supervise contractors engaged by the service when required. Participate in emergency and out-of-hours on-call arrangements as necessary. Key Requirements Proven experience working within Housing Advice, Homelessness Prevention or Housing Options services. Strong working knowledge of homelessness legislation and guidance. Experience completing homelessness assessments and making statutory decisions. Ability to manage a complex caseload and work autonomously. Experience negotiating with landlords, agents and partner organisations to prevent homelessness. Understanding of welfare benefits, housing law and related support services. Awareness of issues including domestic abuse, mental health, substance misuse and safeguarding. Excellent communication skills, with the ability to engage sensitively with customers in difficult circumstances. Strong written skills, including preparing professional correspondence and decision letters. Ability to exercise sound professional judgement in line with policy and legislation. Educated to HND / degree level in housing or equivalent experience. Membership of the Chartered Institute of Housing (or working towards) is desirable. Ability to travel locally for home visits and partnership meetings. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from homelessness prevention and housing advice professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.

We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need. Homelessness Intervention and Prevention Officer - several positions available Public Sector - Local Authority based in Croydon Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home IT equipment provided ASAP Start Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework. Key Responsibilities: Assess and determine homelessness applications in line with statutory legislation, including making clear and defensible Section 184 decisions. Conduct thorough enquiries to establish eligibility, priority need, intentionality, and local connection, ensuring compliance with the Housing Act 1996 and Homelessness Reduction Act 2017. Develop and implement personalised housing plans (PHPs) to prevent or relieve homelessness, using creative and practical solutions tailored to individual circumstances. Engage proactively with applicants through interviews and casework, providing accurate advice on housing options, rights, and responsibilities. Collaborate with internal teams and external agencies (e.g., social services, health professionals, landlords, and voluntary organisations) to secure sustainable housing outcomes. Negotiate effectively with landlords and housing providers to maintain tenancies and prevent eviction wherever possible. Produce high-quality written communications , including statutory decision letters and case notes, ensuring clarity, accuracy, and compliance with legal frameworks. Maintain accurate records and manage caseloads within statutory timescales, meeting performance targets and safeguarding standards. Apply problem-solving and negotiation skills to achieve positive outcomes for vulnerable individuals and families. Essential Knowledge Housing Legislation: Housing Act 1996 (Parts VI & VII) Homelessness Reduction Act 2017 Localism Act 2011 and relevant case law Statutory Duties & Decision-Making: Understanding of Section 184 decisions (eligibility, priority need, intentionality, local connection) Knowledge of prevention and relief duties and main housing duty Safeguarding & Vulnerability: Awareness of safeguarding principles for adults and children Understanding of risk factors such as domestic abuse, mental health, and exploitation Housing Options & Welfare: Familiarity with social housing, private rented sector, supported accommodation Knowledge of welfare benefits (Universal Credit, Housing Benefit, DHPs) Multi-Agency Frameworks: Ability to work within frameworks involving social services, health, probation, and voluntary agencies Essential Skills Interviewing & Assessment: Ability to conduct detailed homelessness assessments and gather evidence Decision-Making & Problem-Solving: Making defensible statutory decisions under pressure Creative solutions to prevent homelessness Communication: Outstanding written skills for statutory letters and case notes Strong verbal and listening skills for client engagement Negotiation: Skilled in negotiating with landlords and housing providers to sustain tenancies IT & Case Management: Proficiency in housing systems (e.g., Northgate, Jigsaw, Locata) and Microsoft Office Organisational Skills: Managing complex caseloads within statutory timescales Accurate record-keeping and compliance with GDPR Resilience & Empathy: Ability to handle challenging situations calmly and professionally Commitment to equality, diversity, and inclusion Additional Information You may be required to work across different locations and conduct home visits. Occasional work outside normal office hours may be necessary. If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About The Role Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. • You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. • The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible. • Create bespoke Tenancy Ready plans for each client and ensure that they have access to the appropriate support and resources to achieve this. • You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. • Assist with the daily running of the homeless hostel s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. You will need to have knowledge of Housing and related legislation, including the Housing Acts, case law, the Homelessness Reduction code of guidance and good practice. This role requires a strong understanding of professional boundaries and the ability to maintain them even in emotionally complex situations. This is a rewarding but demanding role ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled. Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English) • Experience of working in a Housing, Supported Housing or Homelessness focused service • Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes • DBS Check Should we receive sufficient applications for this role we reserve the right to close the vacancy early, therefore we advise candidates to apply as soon as possible. Previous applicants need not apply. Publica is a unique place to work we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. About Us You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation.• You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation.• The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible.• Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this.• You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will need to have knowledge of Housing and related legislation, including the Housing Acts, case law, the Homelessness Reduction code of guidance and good practice.Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English)• Experience of working in a Housing, Supported Housing or Homelessness focused service• Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes• DBS CheckPublica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role)• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice• Health cash plan giving you cash back on health, dental and eye care• Pension scheme with a good employer contribution of 7% of your earnings• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues• Cycle to work scheme• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars• Access to digital financial advice (covering your pension scheme, mortgages and other finances)• Generous sickness cover above statutory entitlements• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury• Life assurance, currently four times your annual salary• These are just a handful of the benefits that you can enjoy when you join us!To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV.Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.

Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

we are looking to recruit a Housing Advice Officer based in Stroud, working within Local Authority. This role will be to provide housing options advice to members of the public following an assessment and carry out casework, with the primary aim of preventing homelessness. To make determinations on homeless cases in accordance with Housing Act 1996 part VII (as amended) and the Homelessness Reduction Act 2017. The Role Your key duties within the role will include the following: -To act as the first point of contact for advice, assistance and support to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing. -To assess homelessness applications and make sound decisions, ensuring that the Council's obligations under the Housing Act 1996, Part VII (as amended) and the Homelessness Reduction Act are complied with and once assessed and investigated make decisions on the duties owed. -To review Personal Housing Plans with customers to ensure successful outcomes and.to prevent and relieve homelessness by exploring all options and utilizing 'prevention tools'. -To work in partnership with the Council's Contracted Support Provider to prevent and relieve homelessness, in particular ensuring that customers with support needs are referred for support. -Make referrals to, and liaise closely with, other agencies in order to provide appropriate housing solutions to contribute to the delivery of service objectives to ensure that the service contributes effectively to tackling social exclusion, worklessness, debt and overcrowding. -Arrange suitable temporary accommodation for eligible homeless households in priority need, preventing the use of Bed and Breakfast, wherever possible. - The Candidate To be considered for this role you must have in-depth knowledge of the homeless reduction Act with experience of a housing options and advise. The Contract This is a temporary contact starting ASAP and is running for 3 months, working 37 hours per week. Why to work here? -An exclusive range of Social Housing vacancies across the UK -Free DBS processing -Provider of Housing staff to over 200 local authorities and 100 Housing Associations. -Frequent notifications for upcoming opportunities via text and email -£250 referral bonus if you refer a successful candidate and they complete a probationary period

North London, UK Housing Options Officer Role- Homelessness/Welfare (Temp Ongoing) Our client are looking for a well versed Housing Options Officer for their offices in North London on a temp ongoing basis. This role will be specialising in homelessness support/prevention and welfare to residents of the borough. The role will be supporting residents in the borough to secure accomodation in the area and assisting them through the processes accordingly. The main duties are as follows: To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality. To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing. To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to our clients right first time and customer service standards. To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers. To follow the departments procedures and protocols for the effective liaison and discharging statutory joint obligations. To enable mediation between landlords and tenants, parents relatives and family relationship breakdowns in order to prevent homelessness. To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre. To give guidance regarding welfare benefits and income maximisation To acquire and maintain up to date detailed knowledge of relevant housing legislation including current case law. To keep clear up to date accurate and written and computerised records. Maintaining confidentiality and security of information. To interview and visit applicants carry out inquiries within target timescales at alternative locations where necessary. Ensuring that supporting information and evidence is available to substantiate the decision in each case. To take responsibility for promoting and safeguarding the welfare of children and young persons/ vulnerable adults who you come into contact with. To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives. To liaise closely and effectively with both internal and external colleagues. To refer clients where appropriate to other professionals and agencies. for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures. To advice and assess customers suitability for Home Shelter Scheme and make appropriate referrals to relevant agencies including MARAC, Police, Social Services and Area Housing Office To undertake other duties commensurate to the grade of the post. ADDITIONAL:To use information technology systems to carry out duties in the most efficient and effective manner. To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards. To be committed to the clients core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant Health and Safety legislation. For this role you will ideally have the following: Extensive experience with housing options and advice – specifically with homelessness and welfare reform Have dealt with landlords - under the Protection of Eviction AcComputer literate ( Very good with excel and familiar with database ) Knowledge of relevant homeless legislation relating to homelessness and housing needs, with particular reference to the Housing Act 1996 (amended 2002) ·Good Knowledge of the Homelessness Reduction Act (HRA) Good with issuing/completing PHP, End of Duty letters and issuing non-cooperation letter Preventing Homelessness by mediating with hosts ( family & friends) and liaising with landlords to stop evictionsAt all times to carry out responsibilities/duties within the framework of the our clients Dignity for all Policy. (Equal Opportunities Policy) This role is working Mon-Fri 9am-5pm daily and offering £17.27 GBP PAYE- Umbrella options are also available. This role is immediate and you will ideally have worked in a similar role. Please apply with your CV through the "Apply" Button or email your CV to (Email Removed)(url removed)