9 jobs found

Our client is looking for a Specialist Housing Officer to join their growing team. This is an exciting opportunity for someone passionate about making a real difference in people s lives, while ensuring housing is safe, secure, and well-managed. Working on a key contract with the Ministry of Justice, you ll play a vital role in supporting People on Probation as they transition back into the community. This unique position blends property management with housing support, meaning no two days are the same and every action has a meaningful impact. Over the past few years, we have successfully placed around 50 people into similar roles. As the business continues to grow, this role offers excellent opportunities for progression and development across the organisation. Key Responsibilities Manage and maintain a portfolio of properties, ensuring they are safe, secure, and ready for occupation. Oversee move-ins, move-outs, inspections, and inventory management. Proactively resolve property and maintenance issues, collaborating with maintenance and cleaning teams. Monitor compliance with house rules and licence agreements. Build supportive relationships with residents, providing guidance, housing-related support, and signposting to relevant services. Address reports of anti-social behaviour and assist with conflict resolution. Maintain accurate records and ensure properties are ready within agreed timescales. What We re Looking For Experience in social housing or supporting individuals with complex needs, ideally those at risk of homelessness. Confidence with lone working and travelling between multiple sites. Strong organisational skills with the ability to prioritise effectively under pressure. Excellent communication skills, with a compassionate and resilient approach. Knowledge of probation services and the challenges faced by People on Probation is highly desirable. This role offers the opportunity to combine hands-on property management with life-changing support work, within a supportive team that values compliance, collaboration, and making a meaningful impact.

Our client is looking for a Specialist Housing Officer to join their growing team. This is an exciting opportunity for someone passionate about making a real difference in people s lives, while ensuring housing is safe, secure, and well-managed. Working on a key contract with the Ministry of Justice, you ll play a vital role in supporting People on Probation as they transition back into the community. This unique position blends property management with housing support, meaning no two days are the same and every action has a meaningful impact. Over the past few years, we have successfully placed around 50 people into similar roles. As the business continues to grow, this role offers excellent opportunities for progression and development across the organisation. Key Responsibilities Manage and maintain a portfolio of properties, ensuring they are safe, secure, and ready for occupation. Oversee move-ins, move-outs, inspections, and inventory management. Proactively resolve property and maintenance issues, collaborating with maintenance and cleaning teams. Monitor compliance with house rules and licence agreements. Build supportive relationships with residents, providing guidance, housing-related support, and signposting to relevant services. Address reports of anti-social behaviour and assist with conflict resolution. Maintain accurate records and ensure properties are ready within agreed timescales. What We re Looking For Experience in social housing or supporting individuals with complex needs, ideally those at risk of homelessness. Confidence with lone working and travelling between multiple sites. Strong organisational skills with the ability to prioritise effectively under pressure. Excellent communication skills, with a compassionate and resilient approach. Knowledge of probation services and the challenges faced by People on Probation is highly desirable. This role offers the opportunity to combine hands-on property management with life-changing support work, within a supportive team that values compliance, collaboration, and making a meaningful impact.

Our client is looking for a Specialist Housing Officer to join their growing team. This is an exciting opportunity for someone passionate about making a real difference in people s lives, while ensuring housing is safe, secure, and well-managed. Working on a key contract with the Ministry of Justice, you ll play a vital role in supporting People on Probation as they transition back into the community. This unique position blends property management with housing support, meaning no two days are the same and every action has a meaningful impact. Over the past few years, we have successfully placed around 50 people into similar roles. As the business continues to grow, this role offers excellent opportunities for progression and development across the organisation. Key Responsibilities Manage and maintain a portfolio of properties, ensuring they are safe, secure, and ready for occupation. Oversee move-ins, move-outs, inspections, and inventory management. Proactively resolve property and maintenance issues, collaborating with maintenance and cleaning teams. Monitor compliance with house rules and licence agreements. Build supportive relationships with residents, providing guidance, housing-related support, and signposting to relevant services. Address reports of anti-social behaviour and assist with conflict resolution. Maintain accurate records and ensure properties are ready within agreed timescales. What We re Looking For Experience in social housing or supporting individuals with complex needs, ideally those at risk of homelessness. Confidence with lone working and travelling between multiple sites. Strong organisational skills with the ability to prioritise effectively under pressure. Excellent communication skills, with a compassionate and resilient approach. Knowledge of probation services and the challenges faced by People on Probation is highly desirable. This role offers the opportunity to combine hands-on property management with life-changing support work, within a supportive team that values compliance, collaboration, and making a meaningful impact.

MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.

Job title: Housing Solutions Advisor Contract length: 2 months (sick cover, potential extensions) Pay rate: 17.50 per hour Location: Bridgend County JOB PURPOSE Provide a comprehensive assessment, options, advice, and assistance service to those approaching or referred to the Council on all aspects of housing and housing-related support. The aim is to prevent homelessness, maximise choice, and minimise housing need. Ensure the Council's statutory duties in relation to homelessness, or those threatened with homelessness, are discharged in accordance with statutory provisions, the code of guidance, and the Council's policies and procedures. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES Comprehensively assess, investigate, and verify the housing, social, support, and medical needs of applicants for housing in accordance with the Council's Social Housing Allocations Scheme and procedures. This will be done through interviews, home visits, and liaison with all relevant statutory and voluntary agencies. Provide a point of contact for advice and support for frontline officers and customers seeking advice and assistance relating to all aspects of homelessness, accommodation, disrepair, money management (including benefits), and housing rights. Make appropriate referrals to other agencies and Housing Support Providers to ensure that high-quality support and assistance are available to achieve positive outcomes for customers. Participate in office and telephone rotas as required. Interview, advise, and investigate applications from persons presenting as homeless or threatened with homelessness in accordance with the Housing (Wales) Act 2014, including difficult and complex cases. These may include, but are not limited to, ex-offenders, young persons, those with mental ill health, and substance misuse clients. Seek appropriate advice and information to ensure applications are determined and decisions are notified within agreed timescales, preventing homelessness wherever possible. Where necessary, identify, secure, and organise temporary accommodation and storage facilities for homeless households, arranging support as appropriate. Undertake proactive and detailed casework, devising creative and innovative solutions to customers' housing problems. Contact third parties such as private landlords, letting agents, and building societies to resolve housing problems and/or prevent homelessness. Maintain manual and computer records to ensure they accurately describe customers' housing needs, their current situation, the advice provided, and outcomes achieved. Assist customers to obtain accommodation in both the private and public sectors. This may involve providing assistance with form completion or telephone enquiries, liaising with housing providers and other agencies, promoting initiatives, and making referrals as appropriate (e.g., shared ownership, supported housing schemes, and the Council's Empty Homes scheme). Share supervisory responsibility for the Housing Solutions Assistant, including allocating and checking work on a daily basis. When appropriate, visit applicants in their homes or in hospital to take homeless applications. Participate on a rota basis with homeless prevention assessments in Parc Prison to take all reasonable steps to prevent a prisoner being homeless on release. Assist as necessary in the provision of emergency advice and assistance outside normal office hours, including arranging temporary accommodation. Keep up to date with current housing legislation, case law, policy, and practice. Contribute to the development of policy and new initiatives by providing feedback on the changing nature of housing needs encountered on a day-to-day basis. Develop and maintain specialist knowledge in agreed areas such as single homelessness, money advice, and complex needs. Represent the Authority on relevant inter-agency panels and case conferences in respect of homelessness and housing needs casework. Work as a member of a team and contribute to the achievement of team performance. Undertake any other duties allocated by the Housing Solutions Team Leader that are consistent with the responsibilities and grading of the post. KNOWLEDGE AND EXPERIENCE REQUIRED: Extensive knowledge of policy, procedures, and practices in housing needs and homelessness. Previous experience of dealing with a wide range of people, including vulnerable persons who may present complex and challenging behaviour (face-to-face, telephone, and email). Current and detailed knowledge of housing legislation, code of guidance, and case law. Experience in conducting complex investigations, enquiries, interviews, and casework management. Recent experience and competency in at least four of the following areas of housing advice, homelessness, and assessment work Provision of information, advice, and assistance on all housing matters and related issues, primarily aimed at the prevention of homelessness (including welfare benefits, money management, and housing rights). Advice and assistance with accessing all forms of accommodation, including supported and sheltered housing across all tenures. Assessment and determination of applications for assistance under the provisions of the Housing and Homelessness Acts. Proactive approach in seeking housing solutions. Experience of constructing multi-agency support packages. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Your new company We are recruiting a project officer to work within a supported housing project based in Wigan, supporting vulnerable people/families who are eventually hoping to secure permanent housing/accommodation. Your new role As a Project Officer, you will play a key role in supporting residents to help them achieve their goals, develop independent living and life skills, and you will build excellent relationships with residents, colleagues and professionals from external agencies. The role will also involve travelling across the borough to support and manage a caseload in their individual home environment as well as within our staffed scheme. You will have the ability to relate well to a vulnerable client base from a wide variety of backgrounds, demonstrate empathy and provide service users with a safe, supportive and welcoming environment. A flexible and enthusiastic approach is essential within the team whilst ensuring that the highest standard of service is provided at all times. This is a part-time role working 17.5 hours per week, working a ten-week rota, to include evenings and weekends. Shifts are 8am to 4pm or 8am to 8pm, and you will be expected to manage your caseload within these times. What you'll need to succeed The successful candidate will have the ability to use a range of IT Software Packages and you must have experience of working in a busy office environment. You will have the ability to calmly deal with emergency situations, and you will be able to prioritise a busy workload, working unsupervised and on your own initiative. You will be expected to maintain accurate, confidential records. What you'll get in return This is a part-time role and shifts are worked on a rota basis and offers some flexibility. You will receive a competitive hourly rate along with holiday pay accrual. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Support Officer Location: Nottingham, covering Nottingham, Kirkby and a small part of Chesterfield - must hold full UK driving licence and have own vehicle Job Type: Temporary (Maternity Cover - 12 months) Salary: 22.23 per hour (Umbrella) We are seeking a Housing Support Officer for a temporary maternity cover role based in Nottingham. This position requires a proactive individual who can drive and manage resources effectively across services within the area, ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised services to customers. Day-to-day of the role: Support the development and management of housing services, enhancing the profile and offerings to customers. Assist in the development, delivery, and reporting on team plans for designated service areas to ensure high-quality service delivery. Promote and embed the organisation's vision and culture within core areas of responsibility to enhance reputation in the marketplace. Manage the scheduling and deployment of team members to achieve optimum support levels for customers and provide a cost-effective staffing model. Lead services adhering to business standards, policies, processes, and procedures. Recruit, induct, develop, and manage the performance of staff to deliver cohesive, high-performing teams. Manage Supported Housing by providing efficient and high-quality housing services, handling pre-tenancy assessments, sign-ups, and new tenant visits. Take the lead on managing anti-social behaviour (ASB) cases, drawing support from specialist teams where needed. Required Skills & Qualifications: Strong knowledge of the supported housing, health, and social care sectors, including best practices in care and support delivery. Housing Management experience with knowledge of legislation, contractual frameworks, and best practices. Demonstrable experience working across multi-disciplinary teams. Well-developed communication skills, capable of building and sustaining working relationships with key stakeholders. Strong report writing skills and a good standard of written business English. Understanding of the needs and difficulties faced by vulnerable customers and up-to-date knowledge of safeguarding. Good planning, organising, prioritisation, and administration skills. Good IT literacy skills. To apply for this Housing Support Officer position, please submit your CV detailing your relevant experience

Fire Safety Manager Department: Property and Investment Team: Assets Accountable to: Compliance & Building Safety Manager Responsible for: Fire Safety Officer Job location: Offices / Working from Home PURPOSE OF POST: Lead the strategic development and implementation of fire safety policies and procedures across our clients housing stock and offices. Ensure compliance with the Regulatory Reform (Fire Safety) Order 2005 and all relevant health and safety legislation. Provide expert guidance and oversight to internal teams and external contractors to maintain high standards of fire safety. Act as the principal advisor on fire safety matters, supporting service managers and influencing organisational decisions. The role holder will be required to work closely and proactively with the Heads of Services and Managers across the company to identify fire safety requirements and advise on how to meet those requirements. JOB RESPONSIBILITIES: 1. Ensure all fire safety work is delivered effectively, meeting legal compliance standards and achieving a high level of customer satisfaction. Provide assurance to the Leadership Management Team and the Board on all fire safety compliance matters. 2. Oversee the completion, review, and quality assurance of Fire Risk Assessments (FRAs) across all properties, ensuring robust systems are in place and all asset register items are included. 3. Develop and maintain fire safety strategies, policies, and procedures, ensuring alignment with legislation, Welsh Government requirements, and best practice standards. 4. Provide leadership and specialist technical knowledge to manage compliance across all aspects of fire safety for all assets, ensuring services are maintained and continuously improved. 5. Manage the performance of fire safety contractors and consultants, including procurement, drafting specifications, setting quality standards, and participating in tender evaluations. Monitor contractor competence and enforce strong contract management through quality checks and compliance audits. 6. Oversee fire door inspection programmes and ensure timely completion of remedial actions. 7. Ensure FRAs, inspections, and audits are carried out across all stock, including residential, commercial, and workplace sites. Develop and implement fire safety emergency plans and procedures for all locations. 8. Design and maintain a dashboard for monitoring operations and actions, ensuring all FRA actions are closed within agreed timescales. 9. Establish mechanisms to manage and maintain property information for all fire-related construction and compliance requirements. 10. Ensure fire safety systems, including Fire Safety Information Boxes and Personal Emergency Evacuation Plans (PEEPs), are accurate, up to date, and effective. 11. Prepare fire safety reports and statistical information for Management, Leadership, and Board committees as required. 12. Lead investigations into fire safety incidents and ensure lessons learned are embedded into practice. 13. Develop and maintain strong working relationships with external stakeholders, including North Wales Fire and Rescue Service (NWFRS), Welsh Government departments, and other relevant bodies. 14. Collaborate with internal teams to embed fire safety into asset management, repairs, and housing services. 15. Lead on fire safety training and awareness initiatives for staff and contractors. 16. Work with the Communications Team to develop tenant information and publicity on fire safety. 17. Maintain awareness of Fire Regulations, Health and Safety requirements, and good practice across the organisation. 18. Ensure databases and records are maintained and updated, with quality assurance checks in place. 19. Provide technical advice and support to the companies staff on all aspects of fire safety. 20. Undertake training as appropriate to the role and keep up to date with developments in housing and fire safety. 21. Consult with leaseholders, residents, and other stakeholders as required. 22. Follow all policies, including Equal Opportunities policies. 23. Carry out any other duties within the scope, spirit, and purpose of the role as requested by managers. The job description will be reviewed as duties and responsibilities evolve. CORPORATE RESPONSIBILITIES Service Delivery Delivering work to a high standard, on time and within budgets, Respond to internal and external customers in a timely and professional manner, Provide advice and support to co-workers / customers, Submit regular reports within the responsibilities of the position, Comply with all policies and any relevant legislation. Lead reporting on all matters relating to Fire Safety. Manage the directly accountable posts. Ensure the Team's work is delivered to a high standard, on time, and within budget. Manage and develop staff within the Team. Identify and take appropriate action in cases of underperformance. Support the training and development of team members. Performance Delivering work in line with Key Performance Standards, Manage the Team to deliver in line with Key Performance Standards. Monitor team performance, identify issues, intervene, and take action as required. Work towards the company goals and objectives and support the development of a high-performing organisation. Policies and Processes Work in accordance with all policies and processes. Ensure that policies and processes comply with legislative, regulatory, and good practice requirements. Review and propose policy improvements and support continuous improvement. Financial and Budgetary Manage and review capital and revenue budgets, ensuring cost control and taking proactive steps to reduce any known overspend. Work to increase value for money, maximise return on investment, and improve efficiency and cost-effectiveness across the company. Other Represent effectively externally by projecting a professional and positive image at all times. Commit to tenant involvement in all aspects of the work. PERSONAL RESPONSIBILITIES: Act in accordance with the company values:- Transparent We are open, clear, and always act with honesty Inclusive We foster an environment where every individual feels valued, respected and supported Progressive We are dynamic, resilient, and will confidently meet the challenges and opportunities of the future Ensuring confidentiality, security and integrity of data Promote and act in accordance with the Health and Safety Policy Promote equality and diversity in all aspects of the work. It is expected that all staff within the company operate within their Competency Framework, which are behaviours or skills that are essential for effective performance: Effective Communication Work as a Team Working Effectively and Efficiently Customer Excellence Continuous Improvement NORMAL WORK ENVIRONMENT: Standard office hours, but occasionally additional hours to attend meetings outside of office hours. PERSON SPECIFICATION JOB TITLE All criteria are considered essential unless indicated as desirable. Education and Qualifications: NEBOSH Diploma in Fire Safety Management or Occupational Health and Safety (Level 6). SFJ Level 4 Certificate in Fire Risk Management (Complex Residential Properties) - Member (MIFireE) or Fellow (FIFireE) of the Institution of Fire Engineers - . IOSH membership (Grad / CMIOSH) - desirable. Proven knowledge of the Fire Safety Act 2021, Building Safety Act 2022, and Fire Safety (England) Regulations 2022. Professional Experience: - Experience in managing projects, developing partnerships and/or service improvement work in an organisation that provides frontline housing services. Knowledge and Skills: - Comprehensive knowledge and understanding of fire safety legislation, policy, and best practices, and the ability to advise managers and frontline service staff. - Good knowledge of fire risk assessments and building safety requirements. - Ability to identify, measure, and manage risks. - Strong reasoning and discussion skills to effectively solve problems. - Investigation skills and ability to prepare clear analytical reports. - Easy drafting skills, with technical accuracy when necessary. - Ability to work effectively with a focus on results. - Ability to collaborate well as part of a team. - Experienced in using Office software to accomplish tasks. - Current full driving license. Bilingual (English and Welsh) in the following or higher levels: Understanding: Able to follow routine work-related conversations, in both languages between fluent speakers. Speaking: Able to converse in some detail regarding routine work matters in both languages. Reading: Able to read and understand general and technical material with a dictionary, in both languages. Writing: Able to draft routine material, with editing assistance, in both languages Leadership and Management Good at prioritising and adapting to changing situations. Be alert to opportunities for improvement, encouraging and adopting best practices at all times. Summary of Terms and Conditions Fire Safety Officer . click apply for full job details