15 jobs found

Resident Liaison Officer Dartford £22.00 - £23.00 per hour Social Housing Planned Works: Kitchens & Bathrooms Are you a customer-focused professional with experience in planned maintenance We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Dartford . This role is solely focused on our Kitchen and Bathroom refurbishment program , acting as the essential link between our residents and the site delivery team. As the works are being carried out inside residents' homes, this role requires exceptional empathy, organisation, and a "resident-first" approach to ensure a smooth delivery. THE OFFER Pay Rate: Competitive Hourly Rate (approx. £22.50 - £23.00 per hour) Location: Dartford (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Focus: Kitchen & Bathroom Refurbishments Requirements: Full UK Driving Licence and access to a vehicle are mandatory. Contract: Long-term Contract / Permanent opportunities available. THE ROLE (Kitchen & Bathroom Specialist) You will be the face of the contract, managing the "end-to-end" resident journey from the initial survey through to the final sign-off of their new kitchen or bathroom. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the project, explain the disruption levels, and identify any specific needs or vulnerabilities. Choice Management: Assist residents in choosing their kitchen units, worktops, flooring, and bathroom finishes, ensuring all selections are recorded and ordered correctly. Access Coordination: Manage the schedule of works by ensuring residents are home for trades, minimising "no-access" appointments and delays. Conflict Resolution: Handle any on-site queries or complaints regarding the quality or timing of the works, resolving issues before they escalate. Support: Act as the primary point of support for residents while their essential facilities (water/cooking) are temporarily out of use during the refurbishment. Documentation: Ensure all resident satisfaction surveys and property condition records are kept up to date for client reporting. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) is essential. Previous experience specifically with Internal Planned Works (K&B) is a major advantage. Communication: Ability to explain technical work programs in simple, reassuring terms to residents. Mobility: Must drive and have a reliable vehicle for travel between sites in Dartford. Resilience: Comfortable working in a fast-paced construction environment and dealing with high-pressure situations inside residents' homes. Organization: Strong IT skills for logging surveys, choices, and daily site activity. If you are a proactive RLO looking for a long-term role in the Dartford area, please apply now with your updated CV.

Resident Liaison Officer Brent £22.57 per hour Social Housing Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent . This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.

Actaris site services are seeking a proactive Resident Liaison Officer (RLO) to support validation surveys across multiple locations. This role involves regular travel to sites, engaging with residents, and assisting surveyors to ensure smooth access and accurate data collection. The RLO will play a key role in maintaining positive resident relationships while supporting project delivery. Key Responsibilities Travel across Essex, Dover, North and South London to attend validation survey appointments Liaise with residents to arrange and confirm property access for surveys Accompany surveyors where required to facilitate smooth site visits Clearly communicate the purpose and process of surveys to residents Handle resident queries, concerns, or access issues professionally Ensure vulnerable residents are identified and supported appropriately Keep accurate records of visits, access outcomes, and resident feedback Work closely with project and site teams to resolve access or communication challenges Represent the company in a professional and customer-focused manner at all times Working Conditions & Benefits Field-based role covering Essex, Dover, and London regions Regular travel required; mileage expenses paid Temporary role with opportunity to become permanent Please send cvs to be considered for this position.

Resident Liaison Officer (RLO) Location: London Industry: Building and Construction Contract Type: Permanent Full-Time Salary: 30,000 - 40,000 (depending on experience) Our client is a growing fa ades contractor delivering external envelope and remediation works across London. They are looking to appoint a Resident Liaison Officer (RLO) to support ongoing projects, acting as the key link between site teams and residents. This is a vital role ensuring smooth communication, minimal disruption, and a positive experience for residents throughout project delivery. The Role The Resident Liaison Officer will be responsible for managing all resident communication across live projects, ensuring works are clearly communicated and any concerns are handled professionally and efficiently. You will work closely with site teams and project managers to support the successful delivery of fa ade and external works. Key Responsibilities Acting as the main point of contact for residents throughout project delivery Communicating project timelines, works schedules, and potential disruptions Managing resident queries, complaints and feedback in a professional manner Arranging and attending resident meetings, drop-in sessions and consultations Supporting site teams to ensure minimal disruption to occupied properties Keeping accurate records of resident interactions and communications Assisting with access arrangements for works Promoting a positive image of the company within the community Requirements Previous experience as a Resident Liaison Officer or in a customer-facing role within construction or housing Strong communication and interpersonal skills Ability to manage difficult situations with professionalism and empathy Organised with strong administrative skills Ability to work closely with site teams and manage multiple stakeholders Full UK driving licence advantageous The Opportunity This is an excellent opportunity to join a growing fa ade contractor working on live, resident-occupied projects across London, with the chance to develop within a supportive and expanding team.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Vanbrugh Group are currently assisting one of our main contractor clients to recruit a Resident Liaison Officer (RLO) into their business. The company are a leading and highly respected local authority refurbishment contractor operating in the Kent region. Following continued expansion through repeat business they have been successful in securing long term, guaranteed work in the Canterbury and surrounding areas. The works form part of the SHDF (Social Housing Decarbonisation Fund) and primarily involve energy efficiency measures such as improving insulation, installing heat pumps, and solar panels in order to improve energy efficiency and reduce carbon emissions in social housing properties. Working as a Resident Liaison Officer (RLO) for the company you will be the point of contact for residents whilst work is being undertaken to their homes. Communication is of paramount importance in this role, ensuring clear and efficient liaison between residents and the site construction teams. To succeed in the role you will need to be highly motivated, organised and have a positive mindset. A background in customer service and resident liaison/ satisfaction would be a distinct advantage. This is an extremely rewarding and challenging role and an opportunity to be working as part of a successful site team who support and guide each other whilst delivering projects in an efficient manner. Key Skills: Must have working experience of a customer services environment, ideally with a housing association, construction or maintenance organisation. Must have good experience of working autonomously in a busy environment and delivering to strict deadlines Good organisational, scheduling and planning skills Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic. Good communication skills; must be able to communicate very confidently both verbally and in writing Ability to work on your own initiative, and as part of a team If you are interested in joining a business with excellent staff retention and an unrivalled track record in developing careers then please feel free to get in touch.

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Resident Liaison Officer (RLO) Brentwood Essex (site-based) £35,000 (neg depending on experience) Monday-Friday 8:00am - 5:00pm We are working with a well-established contractor delivering works within the council and social housing sector, who are looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a key project in the Brentwood area. This role will be based in an office within the block on-site, initially covering one residential block, with the potential to support an additional two blocks as the project progresses. The Role As the Resident Liaison Officer, you will be the main point of contact between residents and the site team, ensuring clear communication and a smooth delivery of works. This role is site based within an office based in the building itself. The project involves upgrades such as ventilation upgrades and fire stopping works , so experience within social housing or similar environments is essential. Resident Liaison Officer / RLO Key Responsibilities Acting as the first point of contact for residents throughout the project Building strong relationships with tenants and maintaining a positive presence on site Communicating upcoming works, access requirements, and any disruptions Managing resident queries, concerns, and complaints in a professional and empathetic manner Coordinating access to properties and ensuring appointments are kept Working closely with site managers and operatives to ensure works run smoothly Keeping accurate records of resident interactions and feedback Resident Liaison Officer / RLO What We're Looking For Previous experience as a Resident Liaison Officer (RLO) within social housing, refurbishment, or planned works Confident communicator with a friendly, approachable manner Ability to manage difficult conversations and resolve issues calmly Organised and able to keep clear, accurate records Comfortable working on-site full-time A proactive attitude and strong sense of responsibility Resident Liaison Officer / RLO What's on Offer Salary up to £35,000 depending on experience (neg for the right person) Car allowance once needed with multiple sites Stable, ongoing project with potential for further phases Opportunity to work with a reputable contractor in the social housing sector If you're an experienced RLO who enjoys working closely with residents and being part of a well-run site team, we'd love to hear from you.

Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment

Resident Liaison Officer - Milton Keynes Temp to perm contract£19.05 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire. As Resident Liaison Officer you will be working on a kitchen and bathroom refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Resident Liaison Officer (RLO) - Construction The Company The role - RLO My client are seeking a proactive, approachable and highly organised Resident Liaison Officer to join the team on a project in Leeds. his role is pivotal in ensuring the smooth coordination of refurbishment works following window installations across student accommodation. The successful candidate will act as the key interface between site teams, multiple trades, and the client, ensuring timely room handovers and minimal disruption to residents. Key Responsibilities Manage the turnaround of approximately rooms per week post-window installation. Communicate clearly and professionally with residents regarding work timelines and access requirements Schedule and coordinate works with various trades (e.g. painters & decorators, plasterers). Identify and resolve any issues that may impact room readiness or resident satisfaction. Ensure rooms are reinstated to a high standard and ready for handover Previous experience in a Resident Liaison Officer role is essential, where you are comfortable working in a fast-paced environment with tight deadlines You will be part of a supportive team environment with room for growth and development. Resident Liaison Officer - Construction - Leeds

Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package Location: Hammersmith Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided

Position: Resident Liaison Officer - Permanent – Lambeth - £20k - £25k + Package Location: Lambeth Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided