19 jobs found

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and compliance services across social housing and public sector environments. We employ more than 1,500 people and support over 250 clients across London and the South East, helping keep residents safe and properties fully compliant. We are recruiting for an experienced Mechanical Site Manager to support delivery across our social housing programmes in Southampton and the surrounding areas. The Mechanical Site Manager will be responsible for coordinating and managing the installation of heating systems across occupied and void social housing properties. This includes radiator replacements, heating pipework alterations, Heat Interface Unit (HIU) installations and associated electrical rewire activities. Working closely with an Electrical Supervisor and Resident Liaison Officer (RLO), you will oversee site operations, ensuring works are delivered safely, to specification and with minimal disruption to residents. This role requires strong technical knowledge, excellent stakeholder management and the ability to maintain high standards of quality, compliance and customer service. What You ll Do As a Mechanical Site Manager, your responsibilities will include: Managing day-to-day site activities across multiple occupied and void properties. Supervising mechanical and electrical operatives, subcontractors and specialist teams. Planning and coordinating radiator replacements, heating pipework alterations, HIU installations and associated electrical works. Monitoring progress against programme and addressing risks or delays. Ensuring all works comply with mechanical design specifications, manufacturer requirements and relevant Building Regulations. Conducting quality inspections and approving commissioning documentation and certification. Enforcing Health & Safety standards, including RAMS briefings, toolbox talks and site safety inspections. Working closely with Resident Liaison Officers to coordinate property access and minimise disruption to tenants. Attending client meetings and providing clear updates on site progress and performance. Maintaining accurate documentation including site diaries, installation records and commissioning documentation. About You To succeed as a Mechanical Site Manager, you will demonstrate: Proven experience managing mechanical installation works within social housing environments. SSSTS or SMSTS certification. Strong knowledge of radiator systems, HIUs, heating pipework and domestic plumbing systems. Experience overseeing electrical rewires at supervisory level. Experience working in occupied properties with strong awareness of resident care and safeguarding. Ability to read mechanical and electrical drawings and specifications. Strong leadership, communication and organisational skills. Good IT literacy, including digital job management systems and reporting tools. Desirable Mechanical engineering qualification (NVQ Level 3, HNC or equivalent). Experience installing or commissioning HIU systems. Asbestos Awareness certification. First Aid at Work. Experience working on energy efficiency or district heating programmes. What We Offer Salary up to £55,000 plus: Company vehicle and fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, offering long-term stability and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Bedford on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

Site Manager Epping, Essex Up to £55,000 Benefits Social Housing 5-Year Planned Kitchen & Bathroom Programme We are seeking an experienced Site Manager with a proven track record in delivering Kitchen & Bathroom (K&B) replacement schemes within social housing. Following the award of a long-term 5-year planned maintenance contract in Epping, Essex, we are looking to appoint a dedicated Site Manager to lead the successful delivery of this high-volume internal works programme. This is a permanent opportunity offering long-term career stability. The role will commence in March, ahead of a full project launch in April. The Offer Salary: Up to £55,000 per annum (DOE) Location: Epping, Essex (Ideal for candidates based in Essex or Hertfordshire) Project: 5-Year Planned Maintenance Contract Kitchen & Bathroom Replacements Start Date: March 2024 (or sooner if available) Benefits: Competitive package including car allowance or company vehicle, pension, and healthcare options The Role As Site Manager, you will take full operational responsibility for the day-to-day delivery of a high-volume Kitchen & Bathroom replacement programme across occupied social housing properties. Key Responsibilities Project Delivery: Oversee daily site operations, ensuring works are delivered on time, within budget, and to programme. Subcontractor Management: Lead and coordinate multi-trade teams, driving productivity and maintaining high standards of workmanship. Health & Safety: Ensure full compliance with H&S regulations, including RAMS reviews, site inductions, and regular inspections. Quality Assurance: Conduct pre-start meetings, mid-point inspections, and final sign-offs, promoting a Right First Time culture. Resident Liaison: Work closely with the Resident Liaison Officer (RLO) team to manage expectations and minimise disruption within occupied homes. Candidate Requirements Experience: Demonstrable experience as a Site Manager delivering Social Housing Kitchen & Bathroom replacement schemes (essential). Location: Ideally based within Essex or Hertfordshire for ease of travel to Epping. Qualifications: SMSTS (Essential) Asbestos Awareness (Essential) CSCS Card Gold or Black (Preferred) First Aid at Work Licence: Full UK Driving Licence Skills: Strong technical knowledge of internal trades, excellent organisational ability, and proven experience managing client relationships with Local Authorities.

Job Title: Resident Liaison Officer Location: Guildford Salary: UP TO 32k + company Van Sector: Social Housing - Electrical contractor Must have UK Valid Driving Licence and RLO Experience Resident Liaison Officer (RLO) About this role Customer care is a key role in operational delivery, and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site-based position. Job Purpose Proactive - Seeks out opportunities to improve customer service in every interaction Conscientious - Persists with challenging issues to get things done Collaborative - Works to support both internal and external stakeholders to ensure positive outcomes Transparent - Is the eyes and ears of the company and our customers Schedule: Monday - Friday 08:00am-5:00pm with 1-hour lunch break Weekends and evenings may be required. Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office Maintain effective communication channels with residents and office staff Work with SMT and the Contracts team to drive forward the company's H&S strategy, modelling the companys values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills Demonstrable previous experience working within Social Housing/Council Residential property management A calm, confident and adaptable communicator both in person, in writing and on the phone Strong face to face customer service experience Ability to engage effectively with diverse communities Equally happy working independently or as part of a team Highly proactive with a track Excellent time management and organisational skills Ability to handle a busy workload, under pressure and to strict deadlines Good general IT skills A full UK driving licence If you feel as so you have the relevant experience for this RESIDENT LIAISON OFFICER position in Guildford, please send your CV directly to:

Linear Recruitment are searching for an experienced Resident Liaison Officer (RLO) to join our client in Chesterfield. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial. This is a temporary to permanent role for the right candidate. Job duties: First point of contact for customers, engaging through face to face meetings, via e-mail and telephone. Communicating updates to customers, site teams and internal stakeholders. Providing a high level of customer aftercare. Liaising with contractors. Managing expectations of customers and site teams. Experience required: Direct experience as an RLO / TLO is essential. Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance. Must have very strong communication skills. Must be able to deal with difficult customers in an emphatic manner and come to a resolution. Must have experience in a fast paced, high pressure role. Benefits / package: Chances for training and development. Chances for progression. Supportive work environment. Rates negotiable depending on experience. To apply / for more information: Contact Nathan on (phone number removed) or Email (url removed)

Job Title: Resident Liaison Officer (Kitchens & Bathrooms) Location: Hemel Hempstead Salary: Up to £31,000 Company Van & Fuel Card Sector: Social Housing / Planned Maintenance About the Role We are seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned kitchen and bathroom replacement works within social housing properties across Hemel Hempstead and surrounding areas. You will act as the key point of contact between residents and site teams, ensuring works are delivered smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents, site management, and client representatives Arrange and attend pre-start meetings with tenants prior to kitchen and bathroom works Clearly communicate programme dates, scope of works, and expected timelines Manage resident expectations and handle any queries or complaints professionally Support vulnerable residents and ensure appropriate assistance is in place Maintain accurate records of visits, communications, and resident feedback Conduct post-completion satisfaction visits and surveys Work closely with Site Managers and Supervisors to minimise disruption Requirements Previous experience as a Resident Liaison Officer within social housing (essential) Experience working on planned maintenance programmes (kitchens & bathrooms preferred) Strong communication and interpersonal skills Ability to manage difficult situations with empathy and professionalism Organised with strong administrative skills Full UK driving licence (essential) What s on Offer Salary up to £31,000 (depending on experience) Company van & fuel card Long-term, stable work within a reputable contractor Supportive team environment Opportunity to work on a well-established social housing framework

Resident Liaison Officer (RLO) Property Services Location: Barnsley Salary: 14.34 - 16 Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 5:00pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a project in Barnsley . This is a temporary opportunity initially offering the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, Barnsley

Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure

Job Title: Freelance Resident Liaison Officer Location: Site-Based Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington . This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage and resolve complaints or concerns in a professional and empathetic manner Coordinate access arrangements between residents and site teams Maintain accurate records of communications, vulnerabilities, and special requirements Support the site team in delivering works with minimal disruption Ensure safeguarding and data protection standards are upheld at all times About You Proven experience as a Resident Liaison Officer within social housing, planned works, or refurbishment projects Strong interpersonal and communication skills Confident dealing with residents in occupied properties Highly organised with strong administrative ability Able to manage challenging situations calmly and professionally Full UK driving licence and access to own vehicle (preferred) CSCS card (desirable) What We Offer Competitive freelance day rate Opportunity to work on a reputable housing scheme Supportive site team environment Potential for ongoing freelance opportunities If you are a confident, resident-focused professional with experience in housing or construction environments, we would love to hear from you.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer A competitive salary package Company vehicle + fuel card (business use) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Resident Liaison Officer - Planned Maintenance Location:Wandsworth Salary: up to £32k + package Must have your own car Employment Type: Full-Time, Permanent Role We are working exclusively with a well known Planned Maintenance construction company. Together we are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our team in Wandsworth. This role will support the delivery of external planned maintenance works, specifically window and door replacement programmes across scattered residential properties. Key Responsibilities Act as the primary liaison between residents, site teams, and client representatives Provide clear communication to residents regarding programme dates, scope of works, and access requirements Arrange and coordinate appointments for window and door installations Manage resident expectations and resolve queries or concerns promptly and professionally Carry out pre-start visits and post-completion satisfaction surveys Support vulnerable residents and ensure appropriate measures are in place Maintain accurate records of resident interactions, access arrangements, and feedback Assist site management with ensuring works are delivered with minimal disruption Produce weekly progress and customer service reports About You Proven experience as a Resident Liaison Officer within planned maintenance or social housing Experience working on window and door replacement programmes (desirable) Excellent communication and interpersonal skills Strong organisational skills and ability to manage multiple properties across scattered sites Confident handling complaints and conflict resolution IT literate (Microsoft Office and CRM systems) Full UK driving licence (essential) What We Offer Competitive salary (dependent on experience) Car allowance Pension scheme Ongoing training and development Opportunity to join a reputable and growing business

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements.Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system.Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service.Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties.Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment.Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes.Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times.Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude.Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.

Resident Liaison Officer - Milton Keynes Temp to perm contract£19.05 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire. As Resident Liaison Officer you will be working on a kitchen and bathroom refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Resident Liaison Officer (RLO) - Construction The Company The role - RLO My client are seeking a proactive, approachable and highly organised Resident Liaison Officer to join the team on a project in Leeds. his role is pivotal in ensuring the smooth coordination of refurbishment works following window installations across student accommodation. The successful candidate will act as the key interface between site teams, multiple trades, and the client, ensuring timely room handovers and minimal disruption to residents. Key Responsibilities Manage the turnaround of approximately rooms per week post-window installation. Communicate clearly and professionally with residents regarding work timelines and access requirements Schedule and coordinate works with various trades (e.g. painters & decorators, plasterers). Identify and resolve any issues that may impact room readiness or resident satisfaction. Ensure rooms are reinstated to a high standard and ready for handover Previous experience in a Resident Liaison Officer role is essential, where you are comfortable working in a fast-paced environment with tight deadlines You will be part of a supportive team environment with room for growth and development. Resident Liaison Officer - Construction - Leeds

Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package Location: Hammersmith Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided

Position: Resident Liaison Officer - Permanent – Lambeth - £20k - £25k + Package Location: Lambeth Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided