17 jobs found

Resident Liaison Officer - Enfield Temp to perm contract for the right candidate £18.71 Umbrella pay or £14.21 PAYE We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Enfield, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Enfield. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Previous experience working on SHDF retrofit contracts is essential Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

esident Liaison Officer (RLO) £32,000 Salary Temp-to-Perm Lead Resident Engagement on a Key K&B Programme in Ipswich Are you an experienced and empathetic Resident Liaison Officer ready to take the next step in your career We are seeking a dedicated RLO for an immediate Temp-to-Perm opportunity to manage resident communication and logistics for a major Kitchen and Bathroom (K&B) Replacement Programme in the Ipswich area. This is a career-defining role offering a clear path to a permanent position and a competitive full-time salary. THE ROLE: LOCATION & PACKAGE Position Resident Liaison Officer Location Ipswich , Suffolk (Scattered sites) Salary £32,000 per annum (Equivalent Temp Pay Rate applies) Contract Temp-to-Perm (Clear path to permanent employment) Working Hours Full-Time, Monday to Friday (Standard hours) YOUR CORE MISSION You will be the vital link between our site team and the residents, ensuring the K&B replacement works are delivered with maximum efficiency and minimum disruption to occupied homes. Pre-Start Management: Conduct mandatory pre-condition surveys and compile detailed resident profiles to log specific needs, vulnerabilities, and access requirements. Logistics & Access: Secure access agreements with residents, schedule appointments, and manage the flow of information between tenants, subcontractors, and the Site Manager. Communication: Act as the main point of contact for the duration of the works, managing all queries, issues, and complaints sensitively and effectively. Coordination: Support the technical team (designers, surveyors) by ensuring required information and access is readily available. Customer Care: Promote high standards of conduct from site operatives and ensure high levels of Customer Satisfaction throughout the refurbishment process. MANDATORY REQUIREMENTS Candidates must meet the following non-negotiable criteria: Experience: Proven track record as an RLO specifically working on Kitchen and Bathroom (K&B) or internal social housing refurbishment programmes. Mobility: Must possess a Full UK Driving Licence and have access to their own vehicle to service scattered properties across the Ipswich area. Soft Skills: Excellent verbal and written communication, exceptional organisational skills, and a calm, empathetic approach to customer service. If you are ready for a secure Temp-to-Perm opportunity at a £32,000 equivalent salary in Ipswich, apply immediately!

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment. Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times. Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude. Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Birmingham on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

Resident Liaison Officer (RLO) Location: Cambridge, Ely, and surrounding areas Contract: Temporary, with a strong view to a long-term position Pay Rate: £17 - £22 per hour Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person. The Role This is a fantastic opportunity to join a project team working on essential home energy improvements . The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations . You will be the primary point of contact for residents, providing clear and consistent communication from the project's start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project. Key Responsibilities Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works. Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency. Project Coordination: Facilitate access for tradespeople and coordinate appointments to ensure work can be completed smoothly. Administration: Maintain accurate resident records, log all communication, and assist with surveys and documentation. Candidate Profile Experience: Proven experience in a Resident Liaison Officer or similar role within the social housing or construction sector. Experience with energy retrofit or home improvement projects is highly desirable. Communication Skills: Exceptional interpersonal skills with the ability to build rapport with diverse groups of people. Organisational Skills: Highly organised and capable of managing a busy workload and multiple tasks effectively. Problem-Solving: A proactive and solution-oriented approach to challenges. Mobility: A full UK driving license and a personal vehicle are essential for travel across the Ely and Cambridge area. What We Offer A competitive pay rate of £17 - £22 per hour . The opportunity to work on key, long-term projects that make a real difference to residents' homes and lives. A supportive and collaborative team environment. If you are a compassionate and skilled RLO ready for your next challenge, we encourage you to apply.

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.

Resident Liaison Officer - Leicester Temp to perm contract £19.05 Umbrella pay or £14.34 PAYE We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based around Leicester, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Leicester and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle

Job Title: Resident Liaison officerResident Liaison Officer - Hemel Hempstead 31k van/fuel card or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) would be ideal Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, (phone number removed) or email (url removed) for more information.

Job Opportunity: Resident Liaison Officer Location: Edgware, London Start Date: January 2026 Contract: Temporary - Minimum 10 Months Sector: Housing / Construction / Social Housing About the Role We are seeking a proactive and people-focused Resident Liaison Officer (RLO) to support our upcoming project in Edgware. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works. Key Responsibilities Act as the first point of contact for residents, addressing queries and concerns professionally. Provide regular updates regarding planned works, schedules, and access requirements. Arrange appointments, consultations, and property visits as needed. Support vulnerable residents and make appropriate referrals where required. Maintain accurate records of interactions, issues, and resolutions. Work closely with site managers, project teams, and local stakeholders to ensure smooth project delivery. Assist in organising resident meetings, newsletters, and community engagement activities. About You Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community services. Excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Ability to handle sensitive situations with empathy and professionalism. Confident using digital tools for reporting and communication. A proactive and collaborative approach to problem-solving. What We Offer Competitive hourly or daily rate (dependent on experience). Supportive team environment. Opportunity to play a vital role in improving residents' experience during key improvement works. Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed) Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Position: Resident Liaison Officer (6 Month Contract) Location: London (Sites across Ascot, Bromley, Oxted) Salary / Day Rate: 40k - 50k pro rate (day rate can be discussed) This is not just another Resident Liaison Officer position. It's a chance to join one of the UK's most progressive and forward-thinking principal contractors, operating at the leading edge of the fa ade remediation and recladding sector. An established specialist contractor is seeking an experienced Resident Liaison Officer to support the delivery of live fa ade remediation schemes across Ascot, Bromley and Oxted. This is a 6-month contract opportunity offering flexibility and the chance to play a vital role in projects that make buildings safer, more sustainable and fully compliant. With the backing of a major UK construction group turning over in excess of 600 million, the business combines the financial security of a national organisation with the culture and agility of a modern, people-focused contractor. Their forward workload is confirmed well into 2028, delivering high-value remediation and recladding projects across residential, commercial and public-sector developments. Resident Liaison Officer (RLO) Salary & Benefits Salary: up to 50,000 per annum (pro rata) or open to day rate arrangement Travel expenses covered Pension contribution (if PAYE) Supportive, collaborative working environment Comprehensive training and mentoring support Opportunity to work with one of the UK's leading fa ade remediation specialists Resident Liaison Officer (RLO) Job Overview Act as the key liaison between residents, project management, and site delivery teams during remediation works. Build and maintain strong relationships with residents and key stakeholders across sites in Ascot, Bromley and Oxted . Coordinate access arrangements, handovers, and reinstatement works. Manage and resolve any resident concerns or issues promptly and professionally. Support the planning and scheduling of works to minimise disruption to occupants. Prepare and distribute resident communications including newsletters, updates and notices. Maintain accurate records of interactions, access logs and correspondence. Attend progress meetings and provide feedback to the site and project teams. Resident Liaison Officer (RLO)Job Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or similar within construction or refurbishment. Excellent interpersonal and communication skills with the ability to handle sensitive situations. Proven ability to manage multiple stakeholders in occupied buildings. Knowledge of fa ade remediation, cladding, or occupied refurbishment advantageous. Organised, proactive and able to work independently as part of a wider team. Full UK driving licence and flexibility to travel regularly between Ascot, Bromley and Oxted . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game is acting as an Employment Business in relation to this vacancy.

Site Manager (K&B Refurb) £32/hr CIS Lead Social Housing Kitchen & Bathroom Programme in Ealing We are urgently seeking a certified and highly skilled Site Manager to immediately lead a high-volume, scattered Kitchen and Bathroom (K&B) replacement programme across occupied social housing properties for Ealing Council. This is a premium contract role demanding exceptional focus on Resident Care , quality workmanship, and strict Health & Safety adherence in live, domestic environments. Pay Rate £32.00 per hour (CIS) Location Scattered sites across the London Borough of Ealing Focus K&B Refurbishment in Occupied Properties (High Volume) Duration Long-Term Contract (Immediate Start) YOUR MISSION: DELIVERY, QUALITY & SAFETY You will be the senior operational leader responsible for driving the refurbishment cycle, managing the programme from start to finish (typically a 4-6 week turnaround per property). Programme Management: Oversee all daily operations across multiple sites, managing direct labour and subcontractors to ensure the programme meets critical deadlines and output targets. Safety & Compliance: Enforce an uncompromising Health, Safety, and Environmental (HSE) culture . Complete all essential HSEQ documentation ( MS, RA, toolbox talks ) and ensure full compliance with CDM 2015 in occupied homes. Quality Control: Conduct systematic and regular Quality Inspections (snagging) on all trades to ensure K&B installations meet the client specification and design standards before handover. Resident Care: Work closely with the Resident Liaison Officer (RLO) to manage expectations, resolve complaints swiftly, and ensure minimal disruption and high Customer Satisfaction in tenants homes. MANDATORY REQUIREMENTS (NON-NEGOTIABLE) Candidates must possess the following valid certifications and experience: Certification: Valid SMSTS (Site Management Safety Training Scheme). Certification: Minimum CSCS Gold Card (Supervisor/Manager Level). Certification: Current Asbestos Awareness Certificate (UKATA or IATP). Experience: Proven track record (minimum 3 years) as a Site Manager on high-volume, occupied social housing refurbishment schemes , specifically Kitchen and Bathroom replacement programmes. Mobility: Full UK Driving Licence and willingness to travel between scattered sites within Ealing. If you are a certified Site Manager ready to command a critical programme in Ealing, apply immediately!

Resident Liaison Officer - Milton Keynes Temp to perm contract£19.05 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire. As Resident Liaison Officer you will be working on a kitchen and bathroom refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Resident Liaison Officer (RLO) - Construction The Company The role - RLO My client are seeking a proactive, approachable and highly organised Resident Liaison Officer to join the team on a project in Leeds. his role is pivotal in ensuring the smooth coordination of refurbishment works following window installations across student accommodation. The successful candidate will act as the key interface between site teams, multiple trades, and the client, ensuring timely room handovers and minimal disruption to residents. Key Responsibilities Manage the turnaround of approximately rooms per week post-window installation. Communicate clearly and professionally with residents regarding work timelines and access requirements Schedule and coordinate works with various trades (e.g. painters & decorators, plasterers). Identify and resolve any issues that may impact room readiness or resident satisfaction. Ensure rooms are reinstated to a high standard and ready for handover Previous experience in a Resident Liaison Officer role is essential, where you are comfortable working in a fast-paced environment with tight deadlines You will be part of a supportive team environment with room for growth and development. Resident Liaison Officer - Construction - Leeds

Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package Location: Hammersmith Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided

Position: Resident Liaison Officer - Permanent – Lambeth - £20k - £25k + Package Location: Lambeth Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided