13 jobs found

Resident Liaison Officer (RLO) Location: Cambridge, Ely, and surrounding areas Contract: Temporary, with a strong view to a long-term position Pay Rate: £17 - £22 per hour Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person. The Role This is a fantastic opportunity to join a project team working on essential home energy improvements . The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations . You will be the primary point of contact for residents, providing clear and consistent communication from the project's start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project. Key Responsibilities Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works. Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency. Project Coordination: Facilitate access for tradespeople and coordinate appointments to ensure work can be completed smoothly. Administration: Maintain accurate resident records, log all communication, and assist with surveys and documentation. Candidate Profile Experience: Proven experience in a Resident Liaison Officer or similar role within the social housing or construction sector. Experience with energy retrofit or home improvement projects is highly desirable. Communication Skills: Exceptional interpersonal skills with the ability to build rapport with diverse groups of people. Organisational Skills: Highly organised and capable of managing a busy workload and multiple tasks effectively. Problem-Solving: A proactive and solution-oriented approach to challenges. Mobility: A full UK driving license and a personal vehicle are essential for travel across the Ely and Cambridge area. What We Offer A competitive pay rate of £17 - £22 per hour . The opportunity to work on key, long-term projects that make a real difference to residents' homes and lives. A supportive and collaborative team environment. If you are a compassionate and skilled RLO ready for your next challenge, we encourage you to apply.

Resident Liaison Officer - Birmingham / Stourbirdge Temp contract (4-6 weeks, possible extension)£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Birmingham and Stourbridge We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the West Midlands, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stourbridge and Birmingham. As Resident Liaison Officer you will be working on a kitchens and bathrooms refurbishment project, where you will be accountable for: Keeping residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Resident Liaison Officer - Cambridgeshire Temp to perm contract£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Ely, Huntingdon, Cambridge and the surrounding areas. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Cambridgeshire, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Cambridge and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.

Resident Liaison Officer - East London (Dagenham, isle of dogs, Romford and potentially Loughton) 6 month temp contract (likely possibility for extension) £26.52 Umbrella pay / £20/23 PAYE Required to drive, please only apply if you have a driving licence and own vehicle as this is a scattered site We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in East London area you will be a vital link between the site team, residents, and clients. You will be working on a social housing refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Role: Resident Liaison Officer Location: Birmingham/Stourbridge Pay: £19.05 per hour umbrella Hours: 8am-5pm, Mon-Fri We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. You will be working on a Kitchen and Bathroom project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential. 6-12 months Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence

Resident Liaison Officer - Milton Keynes Temp to perm contract£19.05 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire. As Resident Liaison Officer you will be working on a kitchen and bathroom refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Vanbrugh Group are currently assisting one of our main contractor clients to recruit a Resident Liaison Officer (RLO) into their business. The company are a leading and highly respected local authority refurbishment contractor operating in the Kent region. Following continued expansion through repeat business they have been successful in securing long term, guaranteed work in the Canterbury and surrounding areas. The works form part of the SHDF (Social Housing Decarbonisation Fund) and primarily involve energy efficiency measures such as improving insulation, installing heat pumps, and solar panels in order to improve energy efficiency and reduce carbon emissions in social housing properties. Working as a Resident Liaison Officer (RLO) for the company you will be the point of contact for residents whilst work is being undertaken to their homes. Communication is of paramount importance in this role, ensuring clear and efficient liaison between residents and the site construction teams. To succeed in the role you will need to be highly motivated, organised and have a positive mindset. A background in customer service and resident liaison/ satisfaction would be a distinct advantage. This is an extremely rewarding and challenging role and an opportunity to be working as part of a successful site team who support and guide each other whilst delivering projects in an efficient manner. Key Skills: Must have working experience of a customer services environment, ideally with a housing association, construction or maintenance organisation. Must have good experience of working autonomously in a busy environment and delivering to strict deadlines Good organisational, scheduling and planning skills Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic. Good communication skills; must be able to communicate very confidently both verbally and in writing Ability to work on your own initiative, and as part of a team If you are interested in joining a business with excellent staff retention and an unrivalled track record in developing careers then please feel free to get in touch.

Resident Liaison Officer - Hemel Hempstead 31k car or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, (phone number removed) or email (url removed) for more information.

Resident Liaison Officer (RLO) Job Title: Resident Liaison Officer Location: Milton Keynes (MK7), Bedford, Luton Pay Rate: £17 - £22 per hour Contract: Temporary to Permanent Experienced RLO Needed! Long-Term Role with a Key Refurbishment Project. Are you a proactive and experienced Resident Liaison Officer with a background in social housing or construction We have an immediate and long-term opportunity for a skilled RLO to join our team on a key refurbishment contract. This is a chance to secure a stable temp-to-perm role and make a real impact on residents' lives. The Role This is an ongoing contract focused on essential kitchen and bathroom (K&B) works , with some elements of the project falling under the Social Housing Decarbonisation Fund (SHDF). You will be the vital link between our team and residents, ensuring a smooth and positive experience from start to finish. Based out of our office in MK7 , this is a mobile role that requires a car driver to cover sites across Luton, Bedford, and Milton Keynes . Your Responsibilities Resident Engagement: Serve as the primary point of contact for residents, providing transparent and consistent communication. Issue Resolution: Proactively manage and resolve resident queries and concerns with a solutions-focused approach. Access Management: Coordinate and schedule access for our tradespeople to ensure timely project delivery across a broad patch. Documentation: Maintain accurate records of all resident interactions and project progress. Candidate Profile Proven Experience: You must be an experienced RLO, ready to hit the ground running. Driving & Mobility: A full UK driving license and a personal vehicle are essential . Site mileage will be paid to cover your travel. Communication Skills: Exceptional interpersonal skills and the ability to build trust and rapport with a diverse range of people. Problem Solver: A proactive and empathetic approach to managing challenges. If you are a dedicated and skilled RLO who wants to work on a meaningful, long-term project, we want to hear from you. Apply now for an immediate start!

Resident Liaison Officer (RLO) - Construction The Company The role - RLO My client are seeking a proactive, approachable and highly organised Resident Liaison Officer to join the team on a project in Leeds. his role is pivotal in ensuring the smooth coordination of refurbishment works following window installations across student accommodation. The successful candidate will act as the key interface between site teams, multiple trades, and the client, ensuring timely room handovers and minimal disruption to residents. Key Responsibilities Manage the turnaround of approximately rooms per week post-window installation. Communicate clearly and professionally with residents regarding work timelines and access requirements Schedule and coordinate works with various trades (e.g. painters & decorators, plasterers). Identify and resolve any issues that may impact room readiness or resident satisfaction. Ensure rooms are reinstated to a high standard and ready for handover Previous experience in a Resident Liaison Officer role is essential, where you are comfortable working in a fast-paced environment with tight deadlines You will be part of a supportive team environment with room for growth and development. Resident Liaison Officer - Construction - Leeds

Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package Location: Hammersmith Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided

Position: Resident Liaison Officer - Permanent – Lambeth - £20k - £25k + Package Location: Lambeth Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided