4 jobs found

We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're working with a busy local authority to recruit two experienced Housing Options Officers. This is a frontline role within the Housing Needs service, providing advice, assessments, and practical interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017. You'll be joining a proactive team committed to early intervention, creative problem solving, and delivering sustainable housing solutions for residents in need. The Role Manage a varied caseload of applicants, assessing eligibility, priority need, and homelessness duties under Parts VI and VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Create robust and legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes. Provide high-quality housing advice and options, including private rented housing, supported housing, social housing allocations, mediation, and financial assistance schemes. Take a prevention-focused approach, working to resolve housing issues before homelessness occurs wherever possible. Assess complex cases, including those involving applicants with a history of rough sleeping or multiple support needs. Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure appropriate accommodation solutions. Maintain accurate case notes, ensure compliance with statutory timescales, and prepare decision letters in line with legislative requirements. Key Requirements Proven experience in a Housing Options or Homelessness Officer role within a local authority or similar setting. Strong understanding of the Housing Act 1996 Parts VI & VII and the Homelessness Reduction Act 2017. Experience in creating and delivering effective Personalised Housing Plans. Ability to assess and manage complex cases involving rough sleeping and high support needs. Strong problem-solving, negotiation, and partnership-working skills. Excellent written and verbal communication, with the ability to work to statutory deadlines. Previous use of housing systems such as Abritas, Locata, or Jigsaw desirable. What you need to do now Click APPLY NOW or get in touch directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.