31 jobs found

Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info

Parking Dept and Complaints Officer Location: 160 Tooley Street, Southwark, SE1 2QH Start Date: ASAP Contract Duration: 3+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 19.94 per hour Job Ref: OR15481 Job Responsibilities Deliver timely and effective services for the Parking and Network Management team and the council. Produce high-quality work consistently. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Reconcile and monitor parking income and performance of Enforcement Agents. Respond to Statements of Truth (SOT) and N244 forms. Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Person Specifications Must Have At least 1 year of parking services back office experience. Knowledge of parking legislation, including CPR 75. Nice to Have Experience in handling complaints. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .

About the Role You will be responsible for maximisation of income collection and arrears reduction on a patch of up to 1000 residential council properties. You will be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery steps and possible legal action to recover the debt. The role requires regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council's arrears recovery procedure. Ideally, we are looking for someone with previous experience in the social housing sector but would consider applicants with the ability to demonstrate experience within a similar income/debt collection role or front line customer facing service. We need skilled and effective communicators and confident negotiators who are able to liaise with a variety of stakeholders in order to deliver challenging rent collection targets. We are willing to grow our own talent for those that have strong customer service skills and experience in a customer-facing role, with potential, an eagerness to learn, and an interest in pursuing a career in rent recovery in local government. Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer

Home based, and required to occasionally travel to Bristol or Dudley Area Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack toIf you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on

About the Job To provide a customer focused, proactive and high-quality Tenancy management service to the organisations affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies. Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum. Conducting viewings with prospective tenant Ensure all paperwork and compliance documents in place for new tenancies. Ensure high retention of tenancies Responsible for managing rent increases and renewals to maximise the income of the portfolio Actively work with residents to manage their rent accounts and maximise income. Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. Build effective relationships with residents, increasing resident satisfaction and quality of life. Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt. Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained Previous Experience and Skills Required : Experience of Housing management system Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments. Experience of working of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Strong negotiating and influencing skills across a range of stakeholders. Analytical, with the ability to quickly solve problems through practical and innovative means. Achievement focused approach, with the ability to drive performance. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Commitment to equality and diversity If you are committed to delivering excellent customer service, have a passion for housing, and want to be part of a dynamic and supportive team, we would love to hear from you. Apply now and become an integral part of the organisation as a Housing Officer. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Park Avenue a currently recruiting an interim Neighbourhood Officer to work with one of the largest Housing Associations in London and the South East. Reporting to the Area Manager you will be responsible for managing a patch across East Anglia, providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing low level ASB and nuisance queries, passing full cases to specialist ASB Officers. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge. The working pattern is hybrid. A car driver is essential as you will be required to travel across the East Anglia patch. Office attendance of one day in Stratford (East London), the rest of week is agile. For further information please submit your CV in the strictest of confidence.

Interim Neighbourhood Officer We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London , delivering a high-quality and proactive housing management service to residents. Key Responsibilities: Provide a responsive and professional tenancy management service, resolving resident queries efficiently. Conduct property and tenancy visits to ensure compliance with tenancy agreements. Manage low-level ASB and nuisance issues , escalating complex cases to specialist officers. Work with the Rent Income team to address payment discrepancies and support arrears recovery. Oversee the voids process , including advertising, shortlisting, and coordinating void works. Liaise with the Repairs team to ensure maintenance issues are completed promptly. Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities. Requirements: Proven experience in housing management or neighbourhood services . Excellent communication, organisational, and problem-solving skills. Ability to manage a varied caseload independently. Full UK driving licence and access to a vehicle (travel across East Anglia required). Comfortable working in a hybrid and agile environment.

We are seeking a dynamic and proactive Housing Income Officer to join the Rent Income team at a leading housing provider. In this role, you will play a vital part in maximising income for the Housing Service by managing tenant rent accounts and sub-accounts effectively. Your work will involve proactive early interventions, providing up-to-date benefit advice, negotiating repayment plans, and pursuing legal action when necessary. Daily duties; Contacting tenants via phone, email, and letters to address rent arrears and negotiate repayment plans. Providing advice on housing benefits and tenancy obligations. Escalating cases for legal action or eviction when necessary. Liaising with support agencies to assist vulnerable tenants. Preparing and presenting cases in court. Monitoring and reporting on performance metrics. Collaborating with colleagues to resolve complex issues and improve service delivery. To excel in this role, you should have: A strong understanding of housing law, welfare reform, and statutory obligations. Experience in managing rent accounts and debt recovery. Excellent communication and negotiation skills. The ability to work collaboratively with internal and external stakeholders. A commitment to delivering high-quality customer service. Knowledge of data protection, health and safety, and equal opportunities legislation. A proactive and solution-focused approach to problem-solving. The ability to manage a caseload effectively and meet key performance indicators (KPIs). This client operates a hybrid work pattern. Basic DBS required. If you are ready to take on a challenging and rewarding role where you can make a real difference, apply now.

Housing Officer Shrewsbury, Shropshire 33,000 - 35,000 per annum Permanent, Full-Time About the Role Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives. As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies. Key Responsibilities Manage a designated patch of properties, acting as the main point of contact for tenants. Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy. Conduct regular estate inspections and identify improvements to the neighbourhood environment. Support tenants with tenancy sustainment and signpost to appropriate support services. Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service. Maintain accurate records and case notes in line with data protection and organisational policies. About You Experience working in a housing management or tenancy services role. Strong communication and problem-solving skills. Knowledge of housing legislation and tenancy management best practice. Confident in handling challenging situations and resolving disputes effectively. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary and benefits package. Ongoing professional development and training opportunities. Supportive team culture with a focus on work-life balance. Opportunity to make a meaningful impact in the local community. If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you. INDPS

Neighbourhood Housing Officer Location: Gosport (Hybrid travel within local area) Contract Type: Full-time, Permanent Hours: 37 hours per week (Monday to Friday, flexible working) Salary: Competitive, plus benefits About the Role Gosport Borough Council is seeking a dedicated and proactive Neighbourhood Housing Officer to join our Housing Services team. This is a varied, customer-focused role where you'll manage a patch of around 350 properties, ensuring our tenants receive exceptional service and support to maintain successful tenancies. You'll work with residents, contractors, and partner agencies to promote the social, environmental, and economic wellbeing of local communities. From managing rent and addressing anti-social behaviour to supporting tenants in need, you'll play a vital role in building safer, happier neighbourhoods. Key Responsibilities Deliver a high-quality housing management service across a defined patch of council properties. Build strong relationships with tenants and resolve tenancy-related issues promptly and professionally. Maximise rental income by providing financial advice and identifying barriers to payment. Address anti-social behaviour through appropriate interventions and partnership working. Carry out home visits, tenancy inspections, and void property checks. Collaborate with internal departments and external agencies to help tenants sustain their tenancies. Attend court hearings or resident meetings as required. Maintain accurate case notes, records, and documentation in line with policy and legislation. What We're Looking For We're looking for someone with a passion for social housing and a commitment to providing excellent customer service . You should be calm under pressure, confident communicating with a diverse range of people, and determined to find solutions even in challenging situations. You should have: Experience in housing management , tenant support , or neighbourhood services . Strong interpersonal, communication, and conflict resolution skills. Understanding of housing law , tenancy agreements , and anti-social behaviour procedures . Awareness of welfare benefits and debt management support . Confidence managing a busy workload with competing priorities. A valid driving licence and access to a car (essential). Why Join Us This is an opportunity to make a tangible difference in the community every day. You'll be part of a supportive, motivated housing team that takes pride in helping Gosport's residents thrive. How to Apply Please email your CV and a short supporting statement outlining how your experience matches this role

Home based, and required to occasionally travel to Bristol or Dudley Area Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn t a call centre or sales role it s about delivering a positive customer experience to our customers and maximising Stonewater s income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Housing Officer Southampton Full Time Temporary Are you an experienced Housing Officer looking for your next temporary role? This is an excellent opportunity to join a local authority, providing tenancy and estate management services to residents across the city. THE ROLE As a Housing Officer, you will be responsible for delivering a comprehensive tenancy and estate management service to tenants and leaseholders, ensuring compliance with tenancy agreements and supporting residents to maintain their homes. Key responsibilities include: Managing tenancy issues including anti-social behaviour, safeguarding, and tenancy breaches. Carrying out tenancy sign-ups, settling-in visits, and tenancy checks. Supporting tenants with advice on welfare benefits, income recovery, and sustaining tenancies. Conducting estate inspections and ensuring estates are maintained to a high standard. Building strong landlord/tenant relationships and supporting tenant participation. Working with partner agencies such as Police, Social Services, and Neighbourhood Wardens. Preparing reports, attending court when required, and ensuring accurate records are maintained. THE CANDIDATE The ideal candidate will have previous experience in a Housing Officer or similar tenancy management role within a Local Authority or Housing Association. Essential experience and skills: Strong knowledge of tenancy and estate management. Experience managing anti-social behaviour casework. Ability to work independently and manage a varied caseload. Confident liaising with residents, councillors, and external agencies. Good IT skills and the ability to maintain accurate records. Desirable experience: Knowledge of welfare benefits and income recovery processes. Experience of tenant engagement and resident involvement initiatives. Understanding of safeguarding procedures. Knowledge of legal processes relating to tenancy enforcement. Ability to conduct estate inspections and identify health and safety issues. THE CONTRACT Working Hours: Full Time, Monday to Friday (37 hours per week) Length of Contract: 3 Month Temporary Contract Rate: 22.00 per hour LTD / 18.88 per hour PAYE (inc holiday) HOW TO APPLY If interested in this role, please apply using the link, or email (url removed) or call (phone number removed) and ask for Beth for further information If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

Eden Brown are seeking a highly efficient Housing Officer for a 3 month contract in Runcorn The role as Sheltered Housing Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Housing Officer Permanent Full Time 35,500 (plus 1600 Car Allowance per annum) Northampton We are currently working on behalf of a public sector client to recruit to a Housing Officer on a permanent basis in Northamptonshire. Responsibilities of the Housing Officer includes: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean Requirements of the Housing Officer includes: UK Driving License Basic DBS To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.

Eden Brown are seeking a highly efficient Sheltered Housing Officer for a 3 month contract in Runcorn The role as Sheltered Housing Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Role: Homeowner Services Officer 2 positions available Location: Eastleigh Type: Perm role Salary: Up to £36.8k per annum Hours: 37 hours per week We're delighted to be recruiting for two Homeowner Services Officers to join our exciting Specialist Residential Services team. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Key Responsibilities: Manage a wide portfolio taking full responsibility for leasehold management. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants. Manage breaches of lease and take relevant court action for forfeiture. Support with Section 20 and QLTA consultations and the management of observations. Optimise income for the business through the collection of service charge arrears, service charge setting and scrutiny and major work recharges. Represent Abri at the First Tier Tribunal to defend leasehold challenges or present cases for tribunal determination. Audit costs, collated by the Finance Service Charge team, for repairs, management fees and general service charges. Work closely with resident s associations in respect of estate improvements, account enquiries and planned maintenance programmes. Investigate subletting fraud in line with Abri s procedures, ensuring that all appropriate actions are taken. Resolution of complaints and enquiries by providing information as requested. Required experience CIH or RPM qualified desired, or committed to complete the qualification. Demonstrable knowledge and understanding of Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant act as they effect residential leaseholders. Demonstrable knowledge and experience of applying Commonhold and Leasehold law as it relates to, assignments, consents, enfranchisement, lease extension, breach of covenants and service charges. Ability to analyse and interpret lease covenants. Understand and apply knowledge of health & safety legislation as it effects and the risks that relate to the neighbourhood roles and their responsibilities. Ability to deal with difficult, sensitive and challenging behaviour and situations. Please apply or call Leah Seber at Build Recruitment

Welfare and Digital Inclusion Partner A place to create moments that matter Location: Camberley, Hybrid Salary: £40,305 per annum including regional allowance and essential user car allowance Contact Type : Permanent Hours: 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive. In this dynamic and rewarding role, you ll: • Connect with customers to understand their vulnerabilities and identify tailored support solutions. • Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives. • Champion financial and digital inclusion, helping people navigate challenges and build resilience. • Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships. • Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance. This is more than a job - it s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives. To view/download the Welfare and Digital Inclusion Partner job description please click here. Salary The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance. About you • Strong knowledge of welfare benefits, grants, and income maximisation tools. • Understanding of digital inclusion methods and the delivery of high-quality services through technology. • Experience delivering support and guidance to customers across multiple communication channels. • Proven ability to work across departments and collaborate with multiple stakeholders. • Experience working with statutory and third-sector organisations to deliver services to vulnerable populations. • Strong understanding of GDPR and customer data handling, as well as safeguarding practices. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and we ll get to know you your experience, goals, and what you bring. Planned date: 16th October via Teams. Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 23rd October at our Camberley office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification REF-(Apply online only)