Look Ahead Care Support and Housing
Islington, London
We're looking for a driven, enthusiastic and resilient Housing Coordinator to join our Gateway Service in Southwark. £25,169.00 per annum, working 35 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Main duties include: Provide first point of contact on site for Local Authority staff, occupants, Look Ahead colleagues, contractors and visitors Carry out day to day management of the building including managing breaches of house rules, including alerting Local Authority when tenancy enforcement action is required The post-holder will: Be the main point of contact for Local Authority partner and contractors and carry out day to day management of the building and the facilities Manage all void processes - void inspections and void event monitoring Report maintenance issues and repairs This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to prioritise tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. What you'll bring: 2 years experience of working in housing or a related field. Experience of liaising with housing benefit departments ,council tax and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see full job decription on Our website
Oct 09, 2025
Full time
We're looking for a driven, enthusiastic and resilient Housing Coordinator to join our Gateway Service in Southwark. £25,169.00 per annum, working 35 hours per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Main duties include: Provide first point of contact on site for Local Authority staff, occupants, Look Ahead colleagues, contractors and visitors Carry out day to day management of the building including managing breaches of house rules, including alerting Local Authority when tenancy enforcement action is required The post-holder will: Be the main point of contact for Local Authority partner and contractors and carry out day to day management of the building and the facilities Manage all void processes - void inspections and void event monitoring Report maintenance issues and repairs This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to prioritise tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. What you'll bring: 2 years experience of working in housing or a related field. Experience of liaising with housing benefit departments ,council tax and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see full job decription on Our website
Your new company We are recruiting a Domestic Abuse Coordinator to work for a North West housing association. Your new role This is a temporary role for a minimum of 3 months, but there could be scope for a permanent role. This role is to provide empathetic and person-centred support to customers who disclose domestic abuse. You will take overall ownership of domestic abuse cases, conduct risk assessment and make appropriate referrals, work with teams and specialist agencies to ensure that appropriate immediate and longer-term actions are taken to reduce risk to the customer. The post holder will retain oversight of all activities done to support the customer and ensure that they are completed within agreed timescales. They will provide ongoing telephone support to the customer and keep case notes updated. What you'll need to succeed To succeed in this role, it is essential you have experience of working with customers impacted by domestic abuse within a housing environment. You will have exceptional understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse. You will be empathetic and understanding and have the ability to build trust and develop an ongoing rapport with customers. The ability to challenge and escalate concerns with other professionals, including police, IDVAs and social care, and you must be resilient and able to manage highly emotive calls and situations. You will have the ability to work well under pressure, have excellent problem-solving skills and the ability to manage and prioritise your own workload. Excellent understanding of best practice in safeguarding adults and safeguarding children will be required, and you will need to undertake a basic DBS. What you'll get in return You will receive a competitive rate of pay along with holiday pay accrual. You will be joining a supportive team and there is scope for a permanent position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 30, 2025
Seasonal
Your new company We are recruiting a Domestic Abuse Coordinator to work for a North West housing association. Your new role This is a temporary role for a minimum of 3 months, but there could be scope for a permanent role. This role is to provide empathetic and person-centred support to customers who disclose domestic abuse. You will take overall ownership of domestic abuse cases, conduct risk assessment and make appropriate referrals, work with teams and specialist agencies to ensure that appropriate immediate and longer-term actions are taken to reduce risk to the customer. The post holder will retain oversight of all activities done to support the customer and ensure that they are completed within agreed timescales. They will provide ongoing telephone support to the customer and keep case notes updated. What you'll need to succeed To succeed in this role, it is essential you have experience of working with customers impacted by domestic abuse within a housing environment. You will have exceptional understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse. You will be empathetic and understanding and have the ability to build trust and develop an ongoing rapport with customers. The ability to challenge and escalate concerns with other professionals, including police, IDVAs and social care, and you must be resilient and able to manage highly emotive calls and situations. You will have the ability to work well under pressure, have excellent problem-solving skills and the ability to manage and prioritise your own workload. Excellent understanding of best practice in safeguarding adults and safeguarding children will be required, and you will need to undertake a basic DBS. What you'll get in return You will receive a competitive rate of pay along with holiday pay accrual. You will be joining a supportive team and there is scope for a permanent position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Adecco are supporting a London Borough Council in a role as an On Street Support Officer Job Title: Housing Solutions - On Street Support Officer Location: East London Borough Contract Details: Temporary, Full Time Salary: 17.54 - 21 per hour About Our Client: Join our client, a London Borough Council, and play a vital role in supporting individuals with multiple and complex needs to prevent them from returning to rough sleeping after discharge from hospital. The team is passionate about providing high-quality support and helping clients with complex needs to sustain their quality of life. Benefits & Perks: Competitive hourly rate Temporary contract with full-time hours Opportunity to make a difference in the lives of vulnerable individuals in the community Access to training and development opportunities Supportive team environment Responsibilities: As a Housing Solutions - On Street Support Officer, you will: Provide early intervention and ongoing support to individuals with complex needs to prevent them from returning to rough sleeping after leaving the hospital. Offer high-quality services to clients housed in accommodation, focusing on their well-being and support needs. Develop support plans and collaborate with various support agencies to help clients sustain their quality of life. Provide advice and assistance on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence. Act as the main point of contact for casework within the accommodation and coordinate solutions for drug and alcohol abuse, domestic violence, and mental health issues. Essential: Experience in providing support to vulnerable individuals with complex needs, preferably within a housing or homelessness setting. Strong knowledge and understanding of housing and welfare rights. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively as part of a team and independently. A compassionate and non-judgmental approach to working with individuals facing challenging circumstances. Desirable: Experience dealing with safeguarding and health and well-being issues. Knowledge of local support services and agencies. Understanding of the causes and impacts of homelessness. Knowledge of relevant legislation and policies related to housing and homelessness. How to apply: If you are passionate about making a positive impact in the lives of individuals facing homelessness and complex needs, we want to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role Note: Only successful candidates will be contacted for an interview. Applications will be reviewed on a rolling basis, so early submission is encouraged. Join our client's dedicated team and make a difference in the lives of vulnerable individuals in the London Borough. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 29, 2024
Seasonal
Adecco are supporting a London Borough Council in a role as an On Street Support Officer Job Title: Housing Solutions - On Street Support Officer Location: East London Borough Contract Details: Temporary, Full Time Salary: 17.54 - 21 per hour About Our Client: Join our client, a London Borough Council, and play a vital role in supporting individuals with multiple and complex needs to prevent them from returning to rough sleeping after discharge from hospital. The team is passionate about providing high-quality support and helping clients with complex needs to sustain their quality of life. Benefits & Perks: Competitive hourly rate Temporary contract with full-time hours Opportunity to make a difference in the lives of vulnerable individuals in the community Access to training and development opportunities Supportive team environment Responsibilities: As a Housing Solutions - On Street Support Officer, you will: Provide early intervention and ongoing support to individuals with complex needs to prevent them from returning to rough sleeping after leaving the hospital. Offer high-quality services to clients housed in accommodation, focusing on their well-being and support needs. Develop support plans and collaborate with various support agencies to help clients sustain their quality of life. Provide advice and assistance on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and personal independence. Act as the main point of contact for casework within the accommodation and coordinate solutions for drug and alcohol abuse, domestic violence, and mental health issues. Essential: Experience in providing support to vulnerable individuals with complex needs, preferably within a housing or homelessness setting. Strong knowledge and understanding of housing and welfare rights. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively as part of a team and independently. A compassionate and non-judgmental approach to working with individuals facing challenging circumstances. Desirable: Experience dealing with safeguarding and health and well-being issues. Knowledge of local support services and agencies. Understanding of the causes and impacts of homelessness. Knowledge of relevant legislation and policies related to housing and homelessness. How to apply: If you are passionate about making a positive impact in the lives of individuals facing homelessness and complex needs, we want to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role Note: Only successful candidates will be contacted for an interview. Applications will be reviewed on a rolling basis, so early submission is encouraged. Join our client's dedicated team and make a difference in the lives of vulnerable individuals in the London Borough. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
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