Housing Complaints / Resolutions Officer Role Repairs investigation and written formal complaint responses Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries Hybrid Working Perm Role - 1 /2 days a week in the office We have a fantastic new job opportunity for a Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
05/03/2026
Full time
Housing Complaints / Resolutions Officer Role Repairs investigation and written formal complaint responses Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries Hybrid Working Perm Role - 1 /2 days a week in the office We have a fantastic new job opportunity for a Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Service Care Solutions - Housing
Barnet, Hertfordshire
Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions
04/03/2026
Contract
Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions
Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
27/02/2026
Contract
Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
A disrepair Surveyor in social housing inspects residential properties to assess reported defects such as damp, mould, leaks, and structural issues, identifying root causes and specifying appropriate remedial works. They ensure compliance while managing repairs, liaising with tenants and legal teams, and overseeing contractors to deliver timely and high-quality resolutions. Client Details One of the largest local authority housing providers in Birmingham manages and maintains a substantial portfolio of council homes, delivering affordable housing and essential repair services to tens of thousands of residents. The organisation is responsible for property maintenance, tenancy management, estate services, and ensuring homes meet statutory safety and quality standards across the city. Description Inspect and Diagnose Property Defects - Conduct detailed property inspections to assess reported disrepair issues (e.g., damp, mould, structural defects, leaks), identify root causes, and determine appropriate remedial actions in line with housing standards and legislation. Ensure Legal and Regulatory Compliance - Manage cases in accordance with relevant legislation such as the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, ensuring the landlord meets statutory repair obligations and avoids litigation risks. Prepare Technical Reports and Schedules of Works - Produce detailed survey reports, expert witness statements (if required), and specifications of works for contractors, ensuring repairs are clearly scoped, costed, and completed to required standards. Manage Contractors and Oversee Remedial Works - Monitor contractor performance, carry out post-inspection quality checks, and ensure works are completed within agreed timescales, budgets, and health & safety regulations. Liaise with Tenants and Legal Teams - Act as a key point of contact between tenants, housing officers, and legal representatives in disrepair claims, providing technical advice, supporting dispute resolution, and contributing to case management processes. Profile Strong Technical Knowledge - Demonstrates in-depth understanding of building construction, defects diagnosis, and relevant housing legislation, ensuring accurate assessments and practical repair solutions. Attention to Detail - Conducts thorough inspections, identifies root causes (not just symptoms), and produces clear, precise reports and schedules of work. Effective Communication Skills - Explains technical issues in plain language to residents, contractors, and stakeholders, while maintaining professionalism in sensitive situations. Problem-Solving Ability - Takes a proactive and analytical approach to resolving complex disrepair issues, balancing cost, compliance, and long-term asset performance. Organised and Accountable - Manages caseloads efficiently, meets deadlines, monitors contractor performance, and ensures works are completed to a high standard and in line with regulatory requirements. Job Offer Long term contract Competitive rate of pay Hybrid working
27/02/2026
Seasonal
A disrepair Surveyor in social housing inspects residential properties to assess reported defects such as damp, mould, leaks, and structural issues, identifying root causes and specifying appropriate remedial works. They ensure compliance while managing repairs, liaising with tenants and legal teams, and overseeing contractors to deliver timely and high-quality resolutions. Client Details One of the largest local authority housing providers in Birmingham manages and maintains a substantial portfolio of council homes, delivering affordable housing and essential repair services to tens of thousands of residents. The organisation is responsible for property maintenance, tenancy management, estate services, and ensuring homes meet statutory safety and quality standards across the city. Description Inspect and Diagnose Property Defects - Conduct detailed property inspections to assess reported disrepair issues (e.g., damp, mould, structural defects, leaks), identify root causes, and determine appropriate remedial actions in line with housing standards and legislation. Ensure Legal and Regulatory Compliance - Manage cases in accordance with relevant legislation such as the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, ensuring the landlord meets statutory repair obligations and avoids litigation risks. Prepare Technical Reports and Schedules of Works - Produce detailed survey reports, expert witness statements (if required), and specifications of works for contractors, ensuring repairs are clearly scoped, costed, and completed to required standards. Manage Contractors and Oversee Remedial Works - Monitor contractor performance, carry out post-inspection quality checks, and ensure works are completed within agreed timescales, budgets, and health & safety regulations. Liaise with Tenants and Legal Teams - Act as a key point of contact between tenants, housing officers, and legal representatives in disrepair claims, providing technical advice, supporting dispute resolution, and contributing to case management processes. Profile Strong Technical Knowledge - Demonstrates in-depth understanding of building construction, defects diagnosis, and relevant housing legislation, ensuring accurate assessments and practical repair solutions. Attention to Detail - Conducts thorough inspections, identifies root causes (not just symptoms), and produces clear, precise reports and schedules of work. Effective Communication Skills - Explains technical issues in plain language to residents, contractors, and stakeholders, while maintaining professionalism in sensitive situations. Problem-Solving Ability - Takes a proactive and analytical approach to resolving complex disrepair issues, balancing cost, compliance, and long-term asset performance. Organised and Accountable - Manages caseloads efficiently, meets deadlines, monitors contractor performance, and ensures works are completed to a high standard and in line with regulatory requirements. Job Offer Long term contract Competitive rate of pay Hybrid working
The Role of Diocesan Housing Surveyor We are looking for someone who can work alongside the Diocesan Property Manager, and Property Officer, to assist in the management of the Clergy Housing stock comprising of 160 houses across Coventry and Warwickshire. The main responsibilities of the of Diocesan Housing Surveyor are: Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards. Implement the recommendations of the property reports. Arrange property inspections and implement the required works with the agreement of the Property Manager. Arrange stock condition surveys. Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards. Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors. What we are looking for in a Diocesan Housing Surveyor : Driving Licence with access to own car Previous experience of managing small works contracts Working knowledge of residential building defects and their resolution Proven awareness of health and safety with regard to building management and works contracts. Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints Degree Level or relevant experience commensurate to the role Evidence for continuing professional development. Familiarity using a modern Property Management software package. This post reports to the Property Manager and is based in the Diocesan Offices in Coventry . Interviews will be held on 24 March at the Diocesan Offices in Coventry
11/02/2026
Full time
The Role of Diocesan Housing Surveyor We are looking for someone who can work alongside the Diocesan Property Manager, and Property Officer, to assist in the management of the Clergy Housing stock comprising of 160 houses across Coventry and Warwickshire. The main responsibilities of the of Diocesan Housing Surveyor are: Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards. Implement the recommendations of the property reports. Arrange property inspections and implement the required works with the agreement of the Property Manager. Arrange stock condition surveys. Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards. Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors. What we are looking for in a Diocesan Housing Surveyor : Driving Licence with access to own car Previous experience of managing small works contracts Working knowledge of residential building defects and their resolution Proven awareness of health and safety with regard to building management and works contracts. Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints Degree Level or relevant experience commensurate to the role Evidence for continuing professional development. Familiarity using a modern Property Management software package. This post reports to the Property Manager and is based in the Diocesan Offices in Coventry . Interviews will be held on 24 March at the Diocesan Offices in Coventry
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
06/02/2026
Contract
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Repairs Coordinator Contract Duration: 6 months Location: Barnsley 2x Days office, 3x days home working Hourly Rate: 15 PAYE or 19 Umbrella We are seeking a Repairs Coordinator to support the function of the Repairs, Maintenance & Building Safety Section to meet compliance requirements. This role is crucial in contributing to the overall objectives of our client's organisation, ensuring the delivery of a highly efficient, economic, safe, customer-focused, and high-quality service. Day-to-day of the role: Work closely with Compliance Officers and Compliance Managers to deliver service improvements. Ensure that the Repairs, Maintenance & Building Safety Section meets compliance requirements and maintains high standards of safety and quality. Contribute to the development and implementation of strategies to enhance service efficiency and customer satisfaction. Assist in the coordination and management of damp and mould issues, ensuring timely and effective resolution. Required Skills & Qualifications: Experience of working in a Construction, Engineering, Maintenance or Manufacturing environment Experience of providing technical support to operational management, including an understanding of procedures used to improve service delivery Application Form Substantial knowledge of the issues relating to the delivery of services within Construction, Repairs and Maintenance An awareness of Financial Regulations in relation to procurement rules
01/09/2025
Seasonal
Repairs Coordinator Contract Duration: 6 months Location: Barnsley 2x Days office, 3x days home working Hourly Rate: 15 PAYE or 19 Umbrella We are seeking a Repairs Coordinator to support the function of the Repairs, Maintenance & Building Safety Section to meet compliance requirements. This role is crucial in contributing to the overall objectives of our client's organisation, ensuring the delivery of a highly efficient, economic, safe, customer-focused, and high-quality service. Day-to-day of the role: Work closely with Compliance Officers and Compliance Managers to deliver service improvements. Ensure that the Repairs, Maintenance & Building Safety Section meets compliance requirements and maintains high standards of safety and quality. Contribute to the development and implementation of strategies to enhance service efficiency and customer satisfaction. Assist in the coordination and management of damp and mould issues, ensuring timely and effective resolution. Required Skills & Qualifications: Experience of working in a Construction, Engineering, Maintenance or Manufacturing environment Experience of providing technical support to operational management, including an understanding of procedures used to improve service delivery Application Form Substantial knowledge of the issues relating to the delivery of services within Construction, Repairs and Maintenance An awareness of Financial Regulations in relation to procurement rules
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
26/08/2025
Seasonal
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
Payables and Receivable Officer 1 x FTC 12 Month Maternity cover and 1 x Permanent post Location: Hybrid home working / Didsbury / Manchester Salary: 26,250 increasing to 27,107 after 6 months Full Time / 35 hours per week Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,000 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Guided by the values of being Caring, Committed and Successful Together, Southway values diversity in all aspects of its communities and operations An exciting opportunity has arisen in the Finance team. We have two posts for a Payables and Receivable Officer, one to cover for maternity leave for 12 months and a permanent position. To support the delivery of the Southway Group's core accounting operations including transaction processing, maintenance of payables and receivables ledgers, inter-company billings, management of funds held on behalf of other organisations and resolution of queries with budget holders. You will also have: - accounts and general ledger skills. - good verbal communication skills, able to manage relations with internal customers effectively. - excel skills, with a knowledge of a range of functions and their application. Your main responsibilities would include: Payables 1. Assist the Payables Supervisor ensure timely supplier payments for Southway Housing Trust and each of its subsidiaries: Log and process invoices and credit notes, entering correct VAT coding. Match invoices to purchase orders approved in line with financial regulations. Support the preparation of weekly BACS payment through the online banking system. Prepare cash book journals and check differences in bank statement entries. Liaise with budget holders regarding outstanding payments and purchase order queries. Interface repairs & material purchases to finance system, investigate and resolve issues. Process sundry payments and rent refund requests. Ensure effective control over payments taken by direct debit. Prepare credit card statement journals from receipt logs provided by card holders. Reconcile supplier statements to the purchase ledger monthly. 2. Assist the Financial Services Team Leader maintain accurate Accounts Payable ledgers: Closedown the Accounts Payables ledger at month end, resolve unprocessed batches. Prepare schedules of unapproved invoices, distribute these to budget holders and record explanations for items which remain unpaid. Investigate and resolve system issues which impact on the Payables function. Suggest changes or improvements to increase accuracy and efficiency. Receivables 3. Assist the Financial Services Team Leader maintain accurate Accounts Receivables ledgers: Perform credit checks and ensure all accounts operate within their credit limits. Raise sundry invoices to customers in an accurate and timely manner. Allocate receipts to specific receivables invoices. Post journal entries before ledger close down. Reconcile receivables accounts on a timely basis, following up unidentified cash receipts. Reconcile receivables transactions on the bank statement daily. Produce regular updated ageing receivables report. General 4. Provide additional support to the Finance Team: Closing Date: 26 January 2025 Interview Date: to be confirmed For an informal discussion about this role please contact Abeer Omer, Financial Services Team Leader We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
29/01/2025
Seasonal
Payables and Receivable Officer 1 x FTC 12 Month Maternity cover and 1 x Permanent post Location: Hybrid home working / Didsbury / Manchester Salary: 26,250 increasing to 27,107 after 6 months Full Time / 35 hours per week Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,000 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Guided by the values of being Caring, Committed and Successful Together, Southway values diversity in all aspects of its communities and operations An exciting opportunity has arisen in the Finance team. We have two posts for a Payables and Receivable Officer, one to cover for maternity leave for 12 months and a permanent position. To support the delivery of the Southway Group's core accounting operations including transaction processing, maintenance of payables and receivables ledgers, inter-company billings, management of funds held on behalf of other organisations and resolution of queries with budget holders. You will also have: - accounts and general ledger skills. - good verbal communication skills, able to manage relations with internal customers effectively. - excel skills, with a knowledge of a range of functions and their application. Your main responsibilities would include: Payables 1. Assist the Payables Supervisor ensure timely supplier payments for Southway Housing Trust and each of its subsidiaries: Log and process invoices and credit notes, entering correct VAT coding. Match invoices to purchase orders approved in line with financial regulations. Support the preparation of weekly BACS payment through the online banking system. Prepare cash book journals and check differences in bank statement entries. Liaise with budget holders regarding outstanding payments and purchase order queries. Interface repairs & material purchases to finance system, investigate and resolve issues. Process sundry payments and rent refund requests. Ensure effective control over payments taken by direct debit. Prepare credit card statement journals from receipt logs provided by card holders. Reconcile supplier statements to the purchase ledger monthly. 2. Assist the Financial Services Team Leader maintain accurate Accounts Payable ledgers: Closedown the Accounts Payables ledger at month end, resolve unprocessed batches. Prepare schedules of unapproved invoices, distribute these to budget holders and record explanations for items which remain unpaid. Investigate and resolve system issues which impact on the Payables function. Suggest changes or improvements to increase accuracy and efficiency. Receivables 3. Assist the Financial Services Team Leader maintain accurate Accounts Receivables ledgers: Perform credit checks and ensure all accounts operate within their credit limits. Raise sundry invoices to customers in an accurate and timely manner. Allocate receipts to specific receivables invoices. Post journal entries before ledger close down. Reconcile receivables accounts on a timely basis, following up unidentified cash receipts. Reconcile receivables transactions on the bank statement daily. Produce regular updated ageing receivables report. General 4. Provide additional support to the Finance Team: Closing Date: 26 January 2025 Interview Date: to be confirmed For an informal discussion about this role please contact Abeer Omer, Financial Services Team Leader We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
